# Page 2 | Join It Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Join It the right Membership Management solution for you? Explore 82 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148692/Join-It/reviews --- Join It 4.7 (82) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of Join It ## Showing most helpful reviews Showing 26-50 of 82 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PK Paul K. CEO Medical Practice Used the software for: 2+ years ### "Prepare for poor to no customer support and significant unannounced changes" February 1, 2022 1.0 Terrible. It started off well, until you got your first proven. By that point you are pretty much committed to trying to make it work. Their customer service is slow and unhelpful, and comes across frankly as uninterested. This year they started making changes to their platform that significantly affected its usability and how our clients interacted. They were unwilling to discuss and the answer we got was essentially “sorry that’s how it is”. This week we have a seen more changes that are intrinsically linked to how we do business. We’ve had never parents randomly canceled, we’ve been unable to set up payments to the future with any confidence and more and more collapses in how it functions. Fortunately e had already found an alternate platform and have started migrating new customers to that. Now we are forced to do a full migration which will costs significant staff hours and embarrassment with clients. Changes to platforms happen I know this but to make major changes without announcement and with a shrug of the shoulders is Damsgaard f for business. The biggest issue we have is their customer service is basically non existent. Do not expect help. Pros Initial ease of use and clarity of finctions. Cons Unannounced changes effecting payments Review Source Response from Join It April 12, 2022 Hi Paul! Thanks so much for providing us with this feedback. We sincerely do care when we miss the mark and fall short of our customer's expectations, and it really sounds like we messed up here. I take full responsibility and apologize for that. I'm going to reach out to you directly to see if there's anything that we can do to make this right. Sincerely, Mitch gP glynis P. general manager Leisure, Travel & Tourism Used the software for: 2+ years ### "a view from an old Garden" March 4, 2022 5.0 really positive and lots of support when you need it Pros Very simple and quick to use. We can train our front of house personnel to use it with ease. As a tiny heritage garden charity we did a lot of research initially and the low set up price was really crucial. We were very nervous about signing up to a US based company- a big jeopardy for us . But they were really approachable and very efficient. It never felt ,like we were too small to count, there was a lot of patience that so many of us were volunteers. The dashboard is really easy to use and to navigate. lots of in depth info about each member easily accessible. And it loads quickly too ! It took a bit of work to understand the jargon to set it up - but tha was mainly because we'd never had another membershipo system before. Its logical and visually appealing to work with Cons A few irritations about joint memberships versus affiliated memberships and a bit more flexibility around length of membership etc would be good. For our size, needs and staff capacity I dont think there are many downsides Reason for choosing Join It ease of use and set up... .price Review Source Response from Join It October 12, 2022 Thank you so much for the kind words, Glynis! It's a pleasure supporting you and the Garden! As always, we're here if you need anything! GH Gordon H. Technical Volunteer Non-Profit Organization Management Used the software for: 1-2 years ### "JoinIt works very well for our non-profit!" October 27, 2021 4.0 We have been very happy with the implementation of JoinIt. We look forward to further integrating it into streamlining the member experience and providing more cross functional tracking once our Club returns to more normal post-COVID activities. Pros We love the integration with Mailchimp and Eventbrite. But my favorite thing about JoinIt has been their amazing customer service. It made it so much easier to get set up and they are incredibly responsive. We're a very traditional non-profit that has been using manual processes for years. We were anticipating a much more difficult transition to the 21st century, but JoinIt made it surprisingly painless. Cons There is a lack of flexibility in some areas, ie configuration of the payment page for new members. Also, there is some limitation in capabilities of the communication tools. But given the price entry point, these are minor issues and can be worked around with other tools. Reason for choosing Join It Price and functionality Review Source WF Wendy F. Business Librarian/Business Adviser Information Services Used the software for: 1-2 years ### "Review of Join It membership software" April 16, 2020 5.0 has enabled me to gather meaningful data on my clients, eg where a new member heard about our services, which industry sector they are in, legal structure, etc, all of which helps me with our marketing plan. Any time I have wanted help, both \[SENSITIVE CONTENT HIDDEN\] have always been there to give me assistance, and they are also compiling a list of additional options that their customers have requested and they update me as and when there are new functions available. Pros It was very easy to set up, and easy to amend features as we ourselves develop. It is very easy to use, gather relevant data and communicate with my customers. The customer support is superb. The quick help guides often have answers to my questions, and if not, then I can use the online chat support, and \[SENSITIVE CONTENT HIDDEN\] are excellent at getting back to me quickly and are always helpful. Cons There is some limitation in separating out different user types, as at present there are some features that apply to all user types. I would also like more options to tailor the landing page, as at present it is very limited in what I can do with it. When I initially set it up, I had difficulty setting up our account with the financial company's software, that is used by (however, Join It supported me with this, and I imagine this would be the case with all financial software companies). Reason for choosing Join It I selected over alternatives as it seemed so straight forward to use and manage (which it is). It was less expensive than many alternatives, and I felt/feel I get great value for money, and superb support from them. Review Source Response from Join It April 22, 2020 Thanks for the kind words -- and all the wonderful feedback so far! We look forward to shipping some of the requested features for you! :) NB Nathan B. President Recreational Facilities and Services Used the software for: Less than 6 months ### "Love this product" April 10, 2023 5.0 Amazing experience with customer support. Pros Before , managing memberships used to be such a hassle, but now everything's at my fingertips. I love how I can customize membership options for our members—different prices, durations, you name it! Plus, I can add custom fields to learn more about our members, like their favorite pool activities or snack preferences.One of the biggest improvements has been collecting annual dues. Payments are a breeze with Join It, and everything's transparent and secure. Members can pay online, and I get all the financial reports I need. No more chasing after people for dues or fumbling with cash and checks!Another amazing thing is the automated emails. Whether it's a friendly reminder to renew their membership or an update about a fun pool party, I can easily keep in touch with our members. They love the personalized digital membership cards too—it makes them feel like they're part of our special pool family.But what really won my heart was Join It's customer support. I'm not the most tech-savvy person, but their team was so patient and helpful. Whenever I had questions or needed a hand, they were there for me, and it felt like they truly cared about making things easier for our pool community. Cons There is very little. The things that I would like to have seen was an ability to better manage the group accounts. Right now everything is at the row by row user level based on each record. It would be useful to be able to have the main membership viewer organize by membership owner so that each family unit was a line item rather than each person. It would be useful to have more batching operations at the family unit level. It would be useful to have an integrated survey functionality within the application as a part of the email templates. It would also be useful to be able to sell "day pass" memberships from the shopping cart, right now I have to setup Square separately to handle these transactions. All in all, I love your product Reason for choosing Join It Best value for capabilities. Review Source MK Michael K. Committee Member Non-Profit Organization Management Used the software for: 2+ years ### "A solid choice for Club management" March 24, 2023 4.0 Pros Integrations will other apps a small club needs such as Mailchimp, Eventbrite and Quickbooks.Once setup mostly works by itself to track membership payments and renewals Cons No API or access to backend in basic edition, there is webhooks in more expensive version. Alternatives considered [WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing Join It Wild Apricot was the only other option really and I chose Joinit because it could connect to other apps and was not just one big app like Wild Apricot. From time to time i do question the decision because there are features I want that i can't get or add to my current version of joinit Review Source GE Gad E. VP Technology Automotive Used the software for: 2+ years ### "Easy and efficient member management software " July 13, 2023 5.0 Overall JoinIt has alleviated the very tedious tasks of managing a club of this size. We avoid mistakes, can track everything and our members can also self-serve with their information, payments, status etc. It is hard to express how easy member management has become for us since switching to JoinIT. And when we do have questions, the online technical support chat is second to none. They respond in a timely manner and they know their stuff and always polite and pleasant. Pros JoinIt is easy to setup, use and maintain. We have roughly 1500 members and the software has made our management so much easier than the manual way we were doing it before. The technical support with JoinIt is perfect. Not just good. Cons A few features we would like to see in the future and not yet implemented. Reason for choosing Join It Cost, ease of use, ability to customize and support staff responsiveness. Review Source JS John S. Founder Music Used the software for: 2+ years ### "Join It Review" November 2, 2021 5.0 The experience has been very good. has a very fast ramp-up at a reasonable price. There is no pressure, with can not be said about all app in the membership space. Some apps wanted $1,500.00 just to import your data. Join It is so easy you can do it yourself. Pros is very simple to set up and use. Much is easier than other membership software I tested. We were in action in two days. Cons The membership categories are easy to use, but graphically they are quite different. More expensive membership apps can provide a single widget that allows new members to select different levels, price and billing options. provides a menu where you select the level you want, select and start entering the information. We have 22 different levels, the list gets long and would work better with a widget that offers all the options. Reason for choosing Join It Ease of use. Non-corporate feel about the company. Review Source MM Michelle M. Vice President/Membership Coordinator Arts and Crafts Used the software for: 1-2 years ### "Makes My Job Easy and Makes My Organization Look Great" December 28, 2021 5.0 Join-it is a fantastic product with fantastic support. It is helping us grow in so many ways. Pros Join-It is easy and intuitive with so many features to help our non-profit thrive. It's very affordable, especially given the time that it saves me as a volunteer membership coordinator. It allows me to do more of the things I love with our organization instead of worrying about billing members! The Customer Service is always there to help me figure things out. Cons Every once in a while, I run across something I want to do but can't (like put images in e-mails). I suspect that this is because I haven't figured out how to do it yet (and customer service is AMAZING so they are always there to help. Alternatives considered [WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing Join It Price, service, features. Review Source DCH Dionne Choc H. Founder Non-Profit Organization Management Used the software for: 6-12 months ### "The Best Member Software Out There! " December 21, 2022 5.0 has been the thing that has brought out start-up non-profit success. It has helped us be professional and on-board new members efficiently. It has easy implementation and our branding was achieve was immediately. Pros This software is simple t& inexpensive! Cons It takes time to learn all the features. Review Source April G. Operations Manager Marketing and Advertising Used the software for: 6-12 months ### "The most amazing customer service I've ever had!" December 14, 2018 5.0 Their customer service is second to none and literally has kept me from pursuing other more robust platforms. I'll take a company that's willing to listen to their users over a huge name that has a few more bells and whistles but is unreachable and / or provides the standard "that's a great idea. I'll send it to our team. Maybe one day we'll do something about it." Pros They have listened to my feedback and actually implemented multiples of my suggestions! It's super-cool to see them shape the software based on our needs, and to hear back from a real person usually within 1-2 days. Otherwise the automations are great, and I love the custom admin fields. Cons Really needs to have a Zapier integration so that I can do more reporting and moving of data automatically. Also I'd love to see a referral system built for memberships...that's something NO ONE in the business has and it would be a huge selling point! Review Source Response from Join It December 18, 2018 Thanks, April! It's been wonderful working with you! :) MS Mario S. Membership Coordinateor Non-Profit Organization Management Used the software for: Less than 6 months ### "Making things easier" December 9, 2021 5.0 So far its been great. The support team is fast and responsive and really attentive to all the issues I have brought up or speed bumps I have had, weather my own or on the system end. Pros The ease of managing members and its simple integration into multiple other applications makes a lot of the daily work easier. There was a slight worry to the learning curve for members but for the most part it has been ok during our rollout. Payment integration has been amazing. and integrations with MailChimp and slack have taken many steps out of the process for me. Cons I feel there are a few features that I would have liked to see a bit more intuitive or better integrated. I would like the ability to edit our membership page a bit more stylistically. The way membership renewals happens gets a bit confusing which has cause double memberships showing or a few manual adjustments to member levels. I feel if a membership is annual, then all the options should be available at once instead of having to do multiple clicks. Review Source Response from Join It October 12, 2022 It's been a pleasure working with you so far, Mario! Looking forward to continuing to support you and the club! TA Tony A. Treasurer Non-Profit Organization Management Used the software for: Less than 6 months ### "Great choice for membership management/payments for small organizations on a limited budget" January 13, 2022 4.0 What is most outstanding about JoinIt is their customer support. I manage 100+ Software-as-a-Service installations in my professional life and have never experienced better customer support than what JoinIt provides. Almost instant responses to tickets by super-knowledgeable staff, problems resolved very quickly, whether they're issues I caused or perhaps the rare problem at their end. Kudos to JoinIt. Pros Easily handles our membership management needs with a minimum of fuss. Handles payments through Stripe transparently. Also handles off-line payments without much bother. Imports member lists through Excel and from MailChimp. Excellent value for the money. Tremendous customer support (can't say this enough!) Cons Wish we could more tightly integrate JoinIt forms into our WordPress site without tripling the cost of our subscription. Would like a few bulk update/delete options for our membership lists. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Needed to automate payments and membership management. Review Source Response from Join It October 12, 2022 Thank you for the very kind words, Tony! It's been a pleasure working with you so far - and we look forward to continuing to support you! VR Verified Reviewer Co-Founder Computer Software Used the software for: 1-2 years ### "Great support and a killer product. JoinIt really helps our club and our members." January 16, 2018 5.0 Pros When our fledgling club was looking for a billing tool to help us sign up members quickly, I found JoinIt during a frantic Google search session. It has been very impressive to see how fast the JoinIt product has grown over the last 15 months that my club has been using their product. It was very easy to get my plans added to the system, connect to Stripe then start taking sign ups. In under 15 minutes we had a page online for folks to join our club. Cons It would be great if the domain integration was more robust. Ideally we could actually use JoinIt to actually be our website, it is just so close. There are a few bugs yet with the Stripe integration, I am very happy to report that the founders do get it sorted out very quickly. Review Source Response from Join It January 16, 2018 Thank you for the kind words! And for being with us since the beginning! :) WM Wendy M. Interim Executive Director Farming Used the software for: 1-2 years ### "Great Value, Highly personalized service, Right Size of Features for Small, Growing Association" March 15, 2022 5.0 Fantastic and responsive service, very functional software. Highly recommend for small, growing orgs on budget. Pros The value is exceptional, in terms of features to price ratio, and the features are the right size for a small, growing association. Cons There are features that would be good to add, and having a bit more CMS-type of functionality would be a good addition, and could be tiered in pricing as add-ons. Review Source Response from Join It October 12, 2022 Thanks so much for the kind words, Wendy! It's been a pleasure working with you so far, and we look for to continuing to support your organization. :) Mary G. Manager, Grants & Arts Education Non-Profit Organization Management Used the software for: Less than 6 months ### "Membership Made Easy" September 26, 2018 5.0 It was so exciting to see the first renewal payment come in, from a reminder notice, and the person even upgraded their membership! Reminders are something I didn’t have time for and the software has made this automatic. I also have to say that the customer service is incredible, even on the free version. The tech support staff get back to you quickly with thoughtful and detailed advice for whatever problem you’re experiencing, and tailor it to your situation. This is really surprising for a free product. Pros I’m volunteering for a tiny nonprofit, and love how easy Joinit is to learn and use, even with the very limited time I have for volunteering. I also really like the attractive layout. Both differentiated it from the other programs I looked at, which were clunky/unattractive and seemed complicated to onboard. I love that I can set up a varied membership structure (ours is pretty complex) that allows our members lots of options. Cons I think the address should be an available field in the free version. (You can import/export addresses, but not edit them on screen.) It’s a standard field all membership organizations use, and collected at the point of sale. However, the pricing is reasonable enough that I am optimistic that new memberships will soon make the paid version pay for itself. Review Source Response from Join It September 27, 2018 Thanks for the kind words, Mary! It's a pleasure serving your organization! JB Janet B. President Professional Training & Coaching Used the software for: 1-2 years ### "Upgrade for Your Membership or Organization!" February 12, 2020 5.0 Overall we are very pleased. This is the first membership software that works for our group. Pros My team loves this system so much! I appreciate the new directory feature, but hoping it will expand even more. Love the finances and direct integration with EventBrite and Stripe! So seamless and makes life so easy to run reports and help members. Cons The only challenge we had was with the system creating both an active and prospective member profile. So when members would login using the wrong email, it would create a duplicate account but not linked to their financial stuff. We finally turned off that feature. Reason for choosing Join It Pricing was good, but integration with EventBrite was the main deciding factor! Review Source Response from Join It February 18, 2020 Thanks for the kind words, Janet! It's such a pleasure being able to work with you and your Organization! :) ML Mike L. Mike Lawson Non-Profit Organization Management Used the software for: Less than 6 months ### "The Solution We Have Been Waiting For!" March 20, 2019 5.0 The initial attraction to was the Eventbrite Integration. This is going to create big opportunities for us in creating and promoting events where memberships are included in the attendance cost. The ease of syncing with SurveyMonkey and EventBrite and MailChimp, and others is huge benefit. We rely on board member/committee member volunteers for our non-profit to assist me with various tasks, and letting them work with these services they are used to from other things they do in their lives is a huge plus. The initial best part of moving to Join It was the friendly, fast, and thorough assistance in migrating. We signed up for the Business plan, and it was money well-spent. It's so refreshing to find that. From the conference call explaining the service to me, to the migration itself, to helping me sort things out in the feature set, it has been delightful. I normally cringe at the thought of chat support. Not this time. We used another membership management company, they were not friendly or responsive, took a long time to reply, had no integrations, and a clunky user interface that looked like it was written in Cold Fusion in 2001. Firing them and taking Join It live for our members made my day. Pros It looks great, functions great, has all of the outside automated integrations we need, the pricing is very fair, and it is simply intuitive to use. Cons I don't have any least likes about it at this point. Review Source Response from Join It April 1, 2019 Thanks, Mike! It's been a pleasure working with you! We're appreciative that you chose to work with us! :) SB Sharon B. Director Non-Profit Organization Management Used the software for: 1-2 years ### "Using Join It to Manage Memberships in Nonprofit Organization " February 22, 2021 5.0 Overall, we are very pleased with our experience. Pros The membership renewal feature (automatic emails) is very effective and saves time. The merge memberships feature is very useful! Cons Inputting offline payments (e.g., from checks or cash) took a bit of time (and trial and error) to understand. But after we entered several and corrected some of our mistakes, we understood how all of the fields worked, and it made sense. Reason for choosing Join It was recommended by our website developer for managing memberships to our nonprofit organization. The website developer set up a lot of the links for us, but it was easy for our board of directors to learn how to use the software. Join It provides prompt and excellent feedback when we submit questions using the chat feature. Review Source Response from Join It February 24, 2021 Thank you for the kind words, Sharon! It's been an absolute pleasure working with you and the Friends of the Georgetown Animal Shelter! We love supporting incredible causes, so it's absolutely our pleasure. :) JH Jeff H. Membership Secretary Entertainment Used the software for: 2+ years ### "Perfect for managing our Club membership" May 23, 2020 5.0 Easy to use and functional. With a few more small tweaks it would be perfect. The JoinIt team will listen to all comments and will take action to improve the package if appropriate. Pros The integration with other apps such as Stripe payments and MailChimp make this software very usful. The level of support is excellent and mostly the response time is rapid compared to other packages. Cons Ther are still a few usability issues that could be improved, particularly in the use of email templates Review Source Response from Join It July 9, 2020 Thanks for the review, Jeff! KJR Kevin J R. Executive Director Think Tanks Used the software for: Less than 6 months ### "JoinIt Worth Every Penny" October 6, 2020 5.0 Excellent. There's really no other word for it. Pros JoinIt made it very easy to establish membership levels and then change them as needed. As a new organization we knew we wanted to make an introductory offer to our legacy mailing list, but we weren't sure what the second phase would look like when we opened up to the public. Once we decided we were able to immediately implement the program with incredible ease. Cons It's hard to find a knock against this platform. As the executive director of our organization I'm pretty busy with work in a number of areas and needed something we could rely on which was also intuitive and user-friendly. JoinIt provided all the bells and whistles we needed right away, and right at our fingertips. Reason for choosing Join It Our consultant gave us several options for this component in our tech stack. JoinIt was not the least expensive one (although it was close) but seemed to be the best value by far. That initial perception was immediately borne out after we implemented it. Highly recommended. Review Source Response from Join It October 16, 2020 Thanks for the kind words, Kevin! TD Tracy D. Bark Park Membership Cooddinator Recreational Facilities and Services Used the software for: 2+ years ### "User Friendly" March 15, 2021 5.0 Pros It is so easy for members to register, pay and send records without getting confused. Many different people use our site everyday. I needed to call for support and was surprised at how fast the response was, my issue was resolved in a very fast friendly manner. Cons I haven't run into any issues with this software yet, I'm not the one who set it up so I can't speak to that. I do use it everyday and am pleased. Review Source BA Bruno A. Tech advisor Consumer Services Used the software for: 6-12 months ### "Join It has a good software, and has the most quality support I ever experienced!" August 15, 2022 4.0 Pros We value our time and provides us the ability to be efficient. Easy interface. The support team have excellent people that understand the situation and always provides pertinent advices! Cons The way information is presented is always a subjective matter, so even if I would say I would like the organization of the interface to be changed, it would maybe not be the preferred choice for everyone. Reason for choosing Join It Because I already had the chance to see what it can do and I has the chance to experience it. Review Source Response from Join It October 12, 2022 Thanks for the kind words, Bruno! It's been a pleasure working with you so far! BJ Bruce J. Membership Director Non-Profit Organization Management Used the software for: 6-12 months ### "Right price for the features we actually use. Very easy and user-friendly interface." January 16, 2018 4.0 Our organization became more organized and felt more comfortable paying for the direct value that we were receiving. Pros We spent years using another membership management solution -- paying full price when we really only used two or three pieces of the product. We came across through the ticketing and event management platform that we used. The fact that Join It integrated with the web apps that we already were using was a huge plus, e.g. MailChimp and Eventbrite, but the price point is what sold us. Relative to the other options out there, Join It seemed to provide the best value. We've loved it so far! Cons We've encountered one or two bugs as we became power users of their Eventbrite and MailChimp integrations. While the bugs were a source of frustrations temporarily, the team was responsive and helpful in finding a resolution. Review Source Response from Join It January 18, 2018 Thanks for the kind words, Bruce! It's a pleasure working with you. EC Efren C. President Health, Wellness and Fitness Used the software for: Less than 6 months ### "All in one!" January 22, 2022 5.0 It's just excellent! Pros It is simply an excellent administrative assistant that contains all the necessary components to help keep an organization afloat. Cons We still do not have the certainty of knowing if the connection between this system and our bank account is effective and without having details. We have yet to see how effective this system is to manage the accounting of our activities and the memberships of our participants. Reason for choosing Join It It looks legitimate and had all the components we were looking for to run our memberships. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.