Average Ratings

16 Reviews
  • 5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $249.00/month
  • Pricing Details
    Premium Best for small businesses (less than 50 employees) Billed annually
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Support
    Online
    Business Hours

Vendor Details

  • Workato
  • www.workato.com/

About Workato

Workato, an iPaaS leader trusted by over 21,000 organizations, is the only platform for intelligent automations providing enterprise integration, process automation, and a citizen experience, enabling business users and IT to collaborate in order to build, operate and rollout automations without compromising security and governance. The worlds top brands run on Workato including the #1 enterprise collaboration company, #1 bakery cafe chain, #1 big data company, #1 cloud content management compa


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Workato Features

  • Dashboard
  • ETL - Extract / Transfer / Load
  • Metadata Management
  • Multiple Data Sources
  • Web Services

Workato Reviews Recently Reviewed!

Simple and powerful

Oct 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We've found Workato relatively simple to use, yet a very powerful tool, for integrating data between Quick Base, Zendesk, SFMC, Box, and our own platform. The product works very well and superior customer service is the icing on the cake!

The tool I was looking for!

Aug 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I'm a huge google fan but sometimes not everything was linked with other programs. Workato came to my rescue! Now almost seemlessly everything is synchronized. I no longer need to manually update several databases. Price is awesome for us non-profit. I shared with them some improvements, and there was some adjustments at the beginning but overall it is totally worth it!

Cons: Some tips could be shared when creating a specific recipe. for example; don't share your google sheet with too many people or the recipe won't work. Or Don't delete a line or the recipe will not work for the next registration,...

Workato - great automation and workflow tool

Aug 14, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Workato offers a broad range of "out of the box" solutions as well as plenty of customisable features. It's ready to use connections are it's real strength for teams who don't have developer capacity and/or the budget to make unique integrations themselves. You can really build complex and robust workflows that automate business processes.

Cons: The help documentation around Workato is reasonably brief and not hugely wide-ranging. You can contact help services and they are excellent at replying quickly and providing great support, but I would like better documentation around the product in the first place to avoid annoying and basic errors in recipes, without needing to generate a support case. A small con, but reasonably time consuming!!!

Great Product If You Know What You're Doing

Mar 07, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: As a consultant, I use Workato both in my own business and in multiple clients' accounts. I began using Workato because QuickBase promoted them as the preferred integrator when Intuit announced the sale of QuickBase. While they have a large number of pre-built connectors as well as the ability to setup HTTP calls, the process of building Recipes has an extreme learning curve, especially coming from a service like ItDuzzit. Additionally, the team often releases new or beta connectors without first having any supporting documentation, other than the connector's marketing page. Overall, they have a good product, but they seriously need to review their release process and the setup of their support portal.

Pros: Lots of pre-built connectors. Chat agents are generally very quick to respond.

Cons: Extreme learning curve - especially difficult if a user does not have any programming background. Support documentation is often lacking - especially for new connectors. When documentation is provided, the content is often very thin and is typically mostly text, with few reference images. Support portal provides no way to go back to your Recipe interface. Support Tickets can sometimes take 2 - 3 days for a response. Support Tickets have an internal "Priority", but no way for users to identify their own level of Urgency. From what I can tell, ALL tickets are given an initial Priority of "Low". Pricing / Plans lack any real sense of transparency. While the main pages tell users that Integrations are divided up into "Base" and "Professional" apps, you have to search through the Support Portal documents in order to find any comprehensive list of "Base" and "Professional" and there is no document that does a side-by-side comparison of the various Plans. And, if you look at the QuickBase plans, the apps are referred to as "Tier 1" and "Tier 2" vs "Base" or "Professional". Recipe logs only show information related to the last row of data processed. No way to see a "schedule" of active Recipe's.

Recommendations to other buyers: If you do not have any background in programming, seriously consider if you are willing to tackle this learning curve. Unless there are functions that you need that Workato offers and other services do not, "Citizen Developers" beware. Aside from that, just be prepared for lots of trial & error Recipe building and you should do fine.

An essential part of any business' systems

Jan 03, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: My company is a contracting business in the energy efficiency industry with 20+ employees and $2-3M in annual revenue. Workato has transformed how our business operates by enabling us to automate what once was time-consuming, error-prone manual processes. Using the automation of Workato recipes has enabled us to save money by getting more production out of the staff we have and prevented us from having to hire new employees or contractors as the company has grown. Those costs savings have greatly exceeded the cost of Workato.

Pros: The feature set and robustness of Workato is second to none. The breadth of customization that Workato allows in such a simple UI is truly remarkable and let's business operators without coding experience create complex integrations that would have cost us tens of thousands of dollars in custom development work. Workato blows other out-of-the-box integrations out of the water.

Cons: Getting our Workato recipes running with the level of detail and granularity of our business processes required a steep learning curve. The basics of the software are easy to learn, but learning how to use formulas and other more complex features required a good amount of trial and error. When errors occur withing recipes, debugging them can be challenging, particularly given that errors are most often returned by the API of one of the software that Workato is connected to rather than Workato itself.

Recommendations to other buyers: Put in the time to learn Workato. You will get out of it what you put in.

Easy to use and very fast set up

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: We use Workato to export invoices from 3 separate Xero accounting instances into a MySQL database hosted on AWS for connection to our cloud basd BI and reporting tool. Set up was a breeze and everything works perfectly, we could not be happier. I achieved in a couple of hours with Workato the same as what would have been a 3 to 6 month software development project a few years ago, before iPaaS services like Workato began to appear on the market

Pros: Easy to use, very intuitive user interface, and so far 100% reliable with great exception reporting

Cons: None yet, we have been using for about a month now

Recommendations to other buyers: If you need to automate the extraction of data from systems like Xero or many other SaaS platforms try using Workato, it is very easy to use and so far it has been very reliable with great customer support

Brand New

Dec 09, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Comments: I am still brand new to the app so ask me again in a couple months when I get the hang of it! I like it so far but have not branched out into anything complex like formulas yet.

Currently working with workato for our sync program

Nov 07, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Save time and money by using this software

Cons: Takes some time to make sure data is correct on both ends

Overall: We are using workato for our sync between quickbooks and infusionsoft. It is a work in progress however I feel we will benefit in the long run.

Recommendations to other buyers: Don't be in a hurry for this product to work, however the rewards are well worth the time.

Easy Integration

Oct 31, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: Powerful platform that enables integration with 3rd party services. I've used workato to parse large results too tedious to handle manually (e.g., 600+ records), as well as to interface with 3rd party services such as Onedrive.

Pros: -Intuitive development of recipes -Great support (the customer success team has been very helpful) -Easy to initiate help requests through the chat window

Cons: -Would be nice to have more API support built out for 3rd party applications (e.g., ability to create new directors in Onedrive) -Learning curve was initially steep, especially when trying to use HTTP Get/Post with 3rd party APIs -Lacks existing recipe examples that demonstrate the use cases I was trying to build out

Recommendations to other buyers: -Have a project in mind -Use their support -Bookmark the common formulas page (https://support.workato.com/support/solutions/articles/1000173152-list-of-common-formulas-operators-and-how-to-use-them)

Great Product - Fantastic Customer Service

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: We were looking for product that would get us up and running quickly with an integration between SalesForce and Quickbooks. Bryant and Maria stepped us through the set up process immediately and had us up and running within 24 hours of first contact but most importantly they taught us how to create recipes for integration so as our needs grow we can do the work ourselves - an extremely flexible tool. As an added bonus Bryant and Maria showed us how we could use Workauto to develop work flows between a ton of Apps other than SalesForce and Quickbooks - as a start up this will be invaluable as we grow. Fantastic value for the money.

Pros: Customer support could not be beat. A joy to work with. We actually enjoyed the process and the product performs as promised. All software should be as good as Workauto.

Recommendations to other buyers: It will take you some time to learn how to write recipies but once you master it the world is your oyster.

Great Replacement For ItDuzzit

Jul 15, 2016
5/5
Overall
5 / 5
Customer Support

Comments: Since Itduzzit shut down, we have replaced over 65 recipes using Workato. The transition was very easy and came with a lot of customer support. Grace was especially helpful and very easy to contact when needed.

Pros: Very powerful program. I can see it being capable of a lot of things.

Cons: It took a little while to understand how to build recipes, but once you get it down it gets much easier. Also, when cloning a step, remember to replace all the cloned pills with the correct source. Not as many applications available, but if you need a specific request, they can create it for you.

Very Powerful Tool

Apr 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great custumer support, the team has been great. Still a lot of apps missing but time will fix that. In terms of costumization, the sky is the limit .

Cons: Please add unbounce.com and app.sendgrid.com/

Workato really do empower businesses

Apr 17, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Workato is awesome; the Workato double way sync for Quickbooks - Infusionsoft is trully powerful; The support team (Derek-Ryan-Allan) over there really go out of their way to help you get setup; I never felt alone in the setup phase which is a big one; Well done; You guys really do empower businesses

A Must Have

Apr 01, 2016
5/5
Overall

Comments: We had a former provider that tried hard, but their service did not work. Workato just plain works. Allan was great to provide us with the Professional Services to help us get our initial syncing processes built and tweaked to perfection. There have even been several feature requests we have suggested and they have added them quickly. We use Workato to create new quickbooks customers as soon as they are a client in Salesforce, as well as creating in and updating invoices in salesforce as soon as they are created or updated in Quickbooks. This allows our entire company to edit and view in Salesforce and not have to have access to quickbooks.

Pros: There have even been several feature requests we have suggested and they have added them quickly.

Cons: It still requires some manual work when a syncing error happens and has to be resolved.

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
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Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
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