# Page 3 | Workato Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Workato the right Integration solution for you? Explore 85 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148729/Workato/reviews --- Workato 4.6 (85) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Workato ## Showing most helpful reviews Showing 51-75 of 85 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RH Rob H. Salesforce Manager Information Technology and Services Used the software for: 6-12 months ### "Recently purchased Platfrom automation tool" November 7, 2023 5.0 Pros Recently started using this for cross-platform automation and robotic process fulfillment. Great time saver for those repetitive jobs that need you to access multiple systems or platforms to achieve. Earned its value back in time saved Cons Feature rich tool that takes time to learn. Currently using experts to deliver business reuqirements, but have a long term goal of end users being able to create and administer their own automation. Review Source VR Verified Reviewer Used the software for: 1-2 years ### "The tool I was looking for!" August 31, 2017 4.0 Pros I'm a huge google fan but sometimes not everything was linked with other programs. Workato came to my rescue! Now almost seemlessly everything is synchronized. I no longer need to manually update several databases. Price is awesome for us non-profit. I shared with them some improvements, and there was some adjustments at the beginning but overall it is totally worth it! Cons Some tips could be shared when creating a specific recipe. for example; don't share your google sheet with too many people or the recipe won't work. Or Don't delete a line or the recipe will not work for the next registration,... Review Source SB Salvatore B. HR Manager Hospital & Health Care Used the software for: 1-2 years ### "My Experience With Workato" April 30, 2024 5.0 Pros It makes cloud management easy It is amazing for robotic automation Cons Workato has met our needs. Never had issues. Review Source JP Jeremy P. Integrations Solutions Consultant Computer Software Used the software for: 6-12 months ### "Integrations made easy" June 7, 2023 5.0 Pros I don't come from a developer background but can understand API calls and and responses. With just that knowledge I'm able to build intricate integrations within Workato. Cons While knowledge of coding syntax isn't a must, it is definitely a bonus within Workato. More documentation for more laymen like myself would be incredibly helpful in extracting full value from the platform. Review Source VP Viveka P. Developer Information Technology and Services Used the software for: 1-2 years ### "Workato" July 27, 2023 4.0 Pros Workato tool has a user-friendly interface, and it is a low-code platform where much programming knowledge is not required. It reduces users' time and effort by providing pre-built recipes for popular applications like Salesforce, Freshdesk, etc. Integration with different applications is made easy and it provides good customer support where they help us when we are stuck. Documentations and video lectures are available which help new learners to grab the tool quickly. Cons The only con which I experienced during development is, it hangs sometimes. Review Source VR Verified Reviewer Teacher Education Management Used the software for: 6-12 months ### "No-code integration on the fly" August 19, 2022 5.0 One scenario I use is Microsoft Teams. After microsoft teams courses, it send summary of meeting and materials shared in session to participants. Pros There is no need to knowlodge of coding. It is no-code integration platform. There are lots of education material and videos. So it is easy to learn and use Workato. Microsoft Teams and excel and email integration really useful. Cons It would be really nice and useful if it has an IOS app. Subscription prices can be more flexible for small businessed and personals. Switched from [IFTTT](https://www.capterra.com/p/186695/IFTTT/) Workato has more options and a good support team. Review Source Peter R. Senior Sales Engineer Computer Software Used the software for: ### "Easy Integration" October 31, 2016 5.0 Powerful platform that enables integration with 3rd party services. I've used workato to parse large results too tedious to handle manually (e.g., 600+ records), as well as to interface with 3rd party services such as Onedrive. Pros \-Intuitive development of recipes -Great support (the customer success team has been very helpful) -Easy to initiate help requests through the chat window Cons \-Would be nice to have more API support built out for 3rd party applications (e.g., ability to create new directors in Onedrive) -Learning curve was initially steep, especially when trying to use HTTP Get/Post with 3rd party APIs -Lacks existing recipe examples that demonstrate the use cases I was trying to build out Review Source RC Ravi C. Software Consultant Information Technology and Services Used the software for: 1-2 years ### "Workato Review" September 4, 2023 4.0 Pros Workato is the very finest tool for automating tasks and integrating apps. It's a powerful integration platform and it allows you to connect different apps and automate workflows. It's great for streamlining the process and saving time. You can create custom workflows using these pre-built connectors to automate repetitive tasks easily. Cons I faced that least is Workato pricing structure is based on the number of transactions or actions you perform. If you have a high volume of transactions, it could potentially become costly. Review Source Isabelle S. Used the software for: Less than 6 months ### "Workato - great automation and workflow tool" August 14, 2017 5.0 Pros Workato offers a broad range of "out of the box" solutions as well as plenty of customisable features. It's ready to use connections are it's real strength for teams who don't have developer capacity and/or the budget to make unique integrations themselves. You can really build complex and robust workflows that automate business processes. Cons The help documentation around Workato is reasonably brief and not hugely wide-ranging. You can contact help services and they are excellent at replying quickly and providing great support, but I would like better documentation around the product in the first place to avoid annoying and basic errors in recipes, without needing to generate a support case. A small con, but reasonably time consuming!!! Review Source SG Sriram G. Associate Graduate Engineer Information Technology and Services Used the software for: 6-12 months ### "Workato" May 4, 2023 5.0 Workato is a low-code integration tool Pros Workato is an API-merged cloud-based software tool, it contains 600 pre-built apps with all types of categories like AI Machine learning, DevOps, Productivity, Operations, etc. We can easily deploy our recipe and share it via a link so that we can easily access it to test the recipe. It is low code integration tool. Cons Sometimes we cannot be able to connect the pre-built apps because they need proper API keys and credentials. Only technical users will be able to create the connector SDK to customize the recipe of the application. Review Source Leo D D. Used the software for: Less than 6 months ### "Great Product - Fantastic Customer Service" October 19, 2016 5.0 We were looking for product that would get us up and running quickly with an integration between SalesForce and Quickbooks. Bryant and Maria stepped us through the set up process immediately and had us up and running within 24 hours of first contact but most importantly they taught us how to create recipes for integration so as our needs grow we can do the work ourselves - an extremely flexible tool. As an added bonus Bryant and Maria showed us how we could use Workauto to develop work flows between a ton of Apps other than SalesForce and Quickbooks - as a start up this will be invaluable as we grow. Fantastic value for the money. Pros Customer support could not be beat. A joy to work with. We actually enjoyed the process and the product performs as promised. All software should be as good as Workauto. Review Source JC Jeff C. Co-Founder, Chief Executive Officer Real Estate Used the software for: 2+ years ### "Incredibly powerful Integrator" July 1, 2018 5.0 Pros Super robust. Workato was able to replace other less fully featured integrators when it became necessary as our business grew. Nearly anything is possible if you know what you're doing! Cons Steep learning curve to understand how the integrations work. Basic stuff is simple, but gets complicated quickly if you need super customized robust integrations. Review Source Michael K. Group Technology Manager Marketing and Advertising Used the software for: Less than 6 months ### "Easy to use and very fast set up" December 16, 2016 5.0 We use Workato to export invoices from 3 separate Xero accounting instances into a MySQL database hosted on AWS for connection to our cloud basd BI and reporting tool. Set up was a breeze and everything works perfectly, we could not be happier. I achieved in a couple of hours with Workato the same as what would have been a 3 to 6 month software development project a few years ago, before iPaaS services like Workato began to appear on the market Pros Easy to use, very intuitive user interface, and so far 100% reliable with great exception reporting Cons None yet, we have been using for about a month now Review Source RH Russell H. Operations Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great Support Team and Product!" October 4, 2018 5.0 Pros We were looking for an integration solution and Workato was great to work with during the process. I was given a free trial and a support person to work with as I tried out the product. I only felt support in my decsion making process and never any pressure to purchase. This sales strategy worked great for me! The recipe building process is very easy to learn without much "developing" experience. The "expert hour" webinars are invaluable to work out the details. Once I decided to go with Workato, I was assigned an expert to work with me to get set-up. The same person worked with me and was invaluable in helping me get going! Now it just runs in the background and everything is integrated, MAGIC! Cons The biggest challenge I have had working with Workato has been trying to figure out why an error has occurred. Review Source Greg C. Engagement Manager Computer Software Used the software for: 6-12 months ### "A good integration platform" February 23, 2021 4.0 The workato support team and chat are very responsive and great to work with. They've been available to jump on calls with clients to help talk through workflows and potential solutions to their integration needs. Pros The Workato team is a pleasure to work with and their large library of pre-built recipes make setting up the connections a breeze. They also have a large community of users that have shared their custom recipes. Cons If you aren't using a pre-built recipe the learning curve can be a bit steep. If you have a failure find the error can be a bit complicated. Alternatives considered [Tray.io](https://www.capterra.com/p/162651/Tray-io/) Review Source NT Nihilkumar T. Assistant Manager Information Technology and Services Used the software for: Less than 6 months ### "Workato Review" March 8, 2023 5.0 Pros The drag-and-drop interface is easy for users to create and manage their workflows in Workato. It can be integrated more than 1000 apps and systems, making it a versatile tool for businesses of all sizes and industries. Also, it allows users to customize their workflows to meet their specific business needs and requirements. It can be designed to sync in real-time ensuring that data is always up-to-date and accurate. Cons The most of the apps can be integrated with workato, hope it will grow in the near future. Review Source Bob S. Senior Partner Account Manager Renewables & Environment Used the software for: 6-12 months ### "Simple and powerful" October 4, 2017 5.0 Pros We've found Workato relatively simple to use, yet a very powerful tool, for integrating data between Quick Base, Zendesk, SFMC, Box, and our own platform. The product works very well and superior customer service is the icing on the cake! Review Source VR Verified Reviewer Analyst Financial Services Used the software for: 6-12 months ### "robust functionality" November 23, 2019 5.0 great, will continue to use to automate as much as possible Pros great tool for the unsophisticated or sophisticated end user and one i find myself using quite often Cons could have more SMB functionality as it applies to the ability for the user to work in multiple flows Review Source Paul M. Project Manager/Content Manager Computer Software Used the software for: I used a free trial ### "Has Potential to be Amazing!" November 4, 2018 4.0 I think Workato has great potential. It seems like their needs to be better guides and walkthroughs for each App integration. Pros The recipes allowed a huge assortment of customizations to the automated "bots". Workato also supports most of the popular apps like sheets, slack, smartsheet, jira, etc... It is great for us that have a developer background as we can make changes to the code to update recipes. Cons I had many issues getting the apps to connect properly so they could be used. It was not intuitive to figure out how to make a recipe as well. Review Source Heng P. User Internet Used the software for: I used a free trial ### "null" October 23, 2017 5.0 Review Source VR Verified Reviewer Technology Director Entertainment Used the software for: Less than 6 months ### "Great Customer Service" November 29, 2018 5.0 Pros I've only had one issue so far and it was resolved quickly and professionally. Representatives are very helpful and knowledgeable. Great customer service! Cons Might help if transaction limits/balance was displayed on the main recipe dashboard. It's possible to run out of transactions with one recipe if you have a lot of data and don't set up a trigger properly. Review Source MR Muaz R. Project Manager Management Consulting Used the software for: Less than 6 months ### "Lots of features and an amazing support and sales team" October 29, 2018 5.0 Pros Workato has been very useful for us in integrating tools with Salesforce, with freedom for us to customize as much as we want. There's not much you can't do with this product. We had Bala and Amanda helping us with our plan and recipe, and they were both very helpful to us when it came to providing the correct resources for us to refer to. Overall, I would recommend using Workato if they have the solution to what you're looking for, because they'll provide the necessary help to get you where you need to be. Cons Recipes are a bit difficult to learn at first but you get used to it. Luckily, there is a good amount of documentation that your assigned success team could refer you to. Review Source RH Ryan H. Director of Marketing Human Resources Used the software for: I used a free trial ### "A Must Have" April 1, 2016 5.0 We had a former provider that tried hard, but their service did not work. Workato just plain works. Allan was great to provide us with the Professional Services to help us get our initial syncing processes built and tweaked to perfection. There have even been several feature requests we have suggested and they have added them quickly. We use Workato to create new quickbooks customers as soon as they are a client in Salesforce, as well as creating in and updating invoices in salesforce as soon as they are created or updated in Quickbooks. This allows our entire company to edit and view in Salesforce and not have to have access to quickbooks. Pros There have even been several feature requests we have suggested and they have added them quickly. Cons It still requires some manual work when a syncing error happens and has to be resolved. Review Source VR Verified Reviewer IT and Salesforce Admin Used the software for: Less than 6 months ### "One of the best integration tools I've used. " April 12, 2018 5.0 Pros The ability to create my own integrations without the need of any developer. Very intuitive and straightforward to use. Cons There is a lot of community recipes available to choose from. It can get pretty overwhelming so having a system to sort more would be great. Review Source Guillaume Couillard C. Used the software for: Less than 6 months ### "Workato really do empower businesses" April 18, 2016 5.0 Workato is awesome; the Workato double way sync for Quickbooks - Infusionsoft is trully powerful; The support team (Derek-Ryan-Allan) over there really go out of their way to help you get setup; I never felt alone in the setup phase which is a big one; Well done; You guys really do empower businesses Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.