Who Uses This Software?

Companies that are looking for a secure and reliable cloud-based business phone system.


Average Ratings

126 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month/user
    See pricing details
  • Pricing Details
    Both monthly and annual billing are supported.
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Dialpad
  • dialpad.com/
  • Founded 2015
  • United States

About Dialpad

Dialpad introduces a new era of business communications featuring the latest in telephony technology built into a modern cloud-based platform. Used by organizations like Motorola, Uber, and Netflix, Dialpad keeps organizations connected and productive through HD voice calling, video, messaging, and meetings across all devices.


Dialpad Features

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP
  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement

Dialpad Reviews Recently Reviewed!


good value but buggy.

Jul 23, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Note: Dialpad offered gift certificates to reviewers. I think that¿s shady. But I have used the app 2+ years.
Best: I am a sole proprietor (single user) & love that this app gives me a business phone number that rings to my personal device. That¿s genius, a good value, and worth all interface hassles. Also, support has improved a lot. I get timely, thorough responses to issues: there¿s a star-rating requested every outgoing call, and when I have reported issues (rare, such as one-way audio), they¿ve sent detailed analysis explaining what happened. At least one bug I reported (an issue where the keyboard covered most of the comment field on a feedback window, with no scrolling) has recently been fixed.

Cons: Dialpad scores terribly on its interface and on interoperability with other apps. The contacts-search function won¿t access iOS Contacts (even with access granted in Settings): type a name in search, and it will sit & spin all day. It doesn¿t even time out. The app provides a skeleton contacts function (name, phone numbers, emails, company, and title¿that¿s it), so I lose a lot of functionality that¿s essential for a communications app. Similar fail when sharing a picture from Photos: tap Share, select Dialpad, and the app will open to the eternal spinner (yet the app will acceess Camera and Photos the other way around). Also, unlike iOS Messages, when I start a text in Dialpad and need switch screens or apps, the draft text goes away. Lost time & effort. These issues are all long term, so clearly, the development team just has not prioritized basic functionality in their phone app.

Overall: As primary business phone line, Dialpad fits the bill. I can make and receive calls for my business on my personal phone without revealing my personal number, and I can maintain a minimalist customer list. As a mobile-only (not an enterprise) user, there¿s a lot that the app can do which I don¿t need. Dialpad appears to have capabilities that can support my business growth (additional users and physical locations), but I¿ll be wary of whether their inconsistent iOS interface is an indication of spotty development overall.

Cheaper than most, but you get what you pay for..

Jul 19, 2018
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: I feel like the cons outweigh the pros at this point. We have had the system for 9 months and I am ready to go back to regular desk phones and a local phone/internet company.

Pros: I love the features and they are easy to change and update. Being able to get rid of desk phones and give every employee their own direct line number is great ( for the employees who need one) Transferring calls is easy and I like the feature that it asks you if you would like to "ask" the person if they want to take the call or not. I love that it keeps track of phone calls, times, and send monthly reports regarding all calls ( dropped calls, missed, minutes used etc.) Being able to easily transfer calls to an employees cell phone is useful.

Cons: It starts to get a little pricey the most employees you have. The "Fees" attached to the price are outrageous! These fees are described as : "Federal Universal Service Fund" , "Federal Regulatory Assessment Fee", "State and Local taxes" , and "Compliance and Administrative Cost Recovery" ( the compliance and administrative cost recover is the highest fee and I have no idea what it means or what it is for). I know we have to pay taxes, but when we had our old phone system ( through a local utility company) we didn't pay these fee's? Using Dialpad has tripled our office phone cost, and that's before you buy the needed headsets for use. You have to add each and every employee that ever needs to use the phone and there is a monthly cost added to your bill ( cost plus fees), I have 3 employees who rarely ever use the phone for work, and I have had to add them as full users. There is no way to have a "main" phone or line that multiple employees can use to make or receive calls. It is not cost effective because I have had to add those three employees to the system, just so they can make a few phone calls per year. There is a very big delay when you have calls forwarded to your cell phone. When we chose Dialpad we chose it because of the features and price, the price looks good at first, but as you add employees and all the fee's it's extremely high. Above and beyond any of these things, the customer service is very lacking. It is the worst customer service I have ever received from anyone. You cannot make a call to customer service, you can only use email. The "help" or response is not automatic, so if you are experiencing issues with the system ( which happens more than I think is acceptable for a business phone system) you have to wait sometimes 1-2 days to get a response or help. They did offer to "upgrade" us to a premier account, which just costs even more money. If you have a premier account you can have a phone number to call and actually speak with someone in customer service. We have had many issues with dropped calls, callers not being able to hear us, fuzziness in calls etc. These things are no big deal if they happen rarely, but they are fairly regular. When customer service does get back to you, they are incredibly rude and not very helpful, and it's usually 3-4 back and forth emails before a resolution is given or the issue is fixed.

Cloud-Based Office Phones Increase Productivity

Jan 18, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I admit I was somewhat hesitant for our office to move from a traditional phone system to a cloud-based one. After using Dialpad for nearly a year, I honestly can't remember why I had hesitations in the first place! This system makes my work communication simple and efficient. I'm in and out of the office all the time, so it's been great to be able to answer work calls wherever I am. Our staff uses the messaging function to interact with each other on team projects. I love the fact that you can easily look over your call history list and edit call information to the name of the caller -- I don't have the need to scribble phone messages on paper anymore because it's all conveniently on the app! In addition to receiving voicemails on your phone, you can get emails including them too, so if you need to pass the message on to a co-worker, it's just a simple email forward away. Another awesome feature is the call data. You can track how many people are calling your organization during a specific time period, what percentage of those calls are getting answered, and who in your organization is making the most calls, along with much more data. These metrics can be used in a variety of ways to make your staff more efficient and engaged.

The interface is easy-to-use and understand. Once you have the app on your device and configured appropriately, it's nearly problem-free. It makes me more accessible to our clients and helps keep our team on the same page -- what's not to love?

Cons: The number one issue you will need to get used to using this product is the slight delay that happens from when you speak your words to when they are actually heard. This results in a lot of accidental talking over your caller, but once you use the product for a while, you will get the hang of it.

You can set up the app to use wifi or your calling plan. If you use your calling plan (which you must when you are away from a wireless router), you can get calls with bad connection or even drop a call. If you do have an issue during your call, you have the ability to give the call a one to five star ranking. If you rank the call low, you can add details about the problem, and then support will take a look and try to address the problem if possible. So there are issues, but I think the benefits definitely outweigh the negatives.

Promising service BUT...

Jul 23, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: In fairness to the "But/Cons" that I will mention, this is the second business that I've used Dialpad for. I've loved the flexibility of the service! Apps for all big platforms, and it has been fairly reliable for VOIP. I love their call recording and uberconference is decent although it would be SO helpful to be able to share videos better.

Cons: There are some features that a business would expect to have. The ability to delete a license or to migrate a user... or to view messages from an employee. Why wouldn't an admin have access to this? THis is a business service not for personal calls!!! I had a huge issue with an user threatening to sue & harm me and was contacting my clients and badmouthing my business. Dialpad said that I would need a court order to view those communications!!! WHAT? I'm paying for the service! It's MY account!

I had a desperate need to see what damage that he was causing and Dialpad wasn't there for me and likely won't be there for you either! Also, they would take a full day to respond to a support message allowing him to do further damage as I waited and waited. I could delete him, but then all messages/evidence would have been lost. I practically begged Dialpad to call me and they said that my plan didn't include phone support. I would have thought that Dialpad hearing that their service was being used to threaten people would have caused Dialpad to take greater measures to help their customer. Even when they tried to help they caused technical glitches and delays that allowed the user to delete almost all of his messages to hide his behavior so I still have little idea what kind of damage the he caused to me. When the account was finally assigned to a new user I asked to speak to a manager and the never heard back from my requests. Serious flaws here!!!

Overall: Mobile communications for a small business. Call recording. Conference calls.

Capterra-loader

Has been a great piece of software for my business

Mar 07, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that the software is affordable, reliable, and accessible in many different ways. I use it as the main business line for my company and adding/removing users is super easy, creating a main line is easy, and having access to your phone via apps anywhere you are is fantastic.

I also am very impressed with their quality and their customer support. I was having an issue with call quality, and I couldn't tell if it was my bluetooth headphones or my wifi. Their team got REALLY technical digging into the transmission details from my call, and told me there was a lot of chatter on the wifi. I ended up just running an ethernet cable and have literally zero problems anymore.

Cons: The mobile app is good, but somehow not as reliable as the desktop software. I've had some issues making calls, and turn around and dial from my regular phone number and it works fine. I would suspect this has something to do with the fact that Dialpad uses internet instead of the regular phone line, but if I have plenty of LTE signal for a phone call I would think Dialpad would also work.

As a result I generally just feel safer taking important calls from the desktop.

Overall: This software has allowed me to spin up or down business operations with the flip of a switch, and gives you a VERY full featured office phone solution for a fraction of the price of other companies. When comparing this to hardline phone systems, I honestly don't know why any company wouldn't just use this instead (as long as your computer has an ethernet connection).

Good app for small business but a little glitch for large ones

Jun 19, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It needs simple installation via chrome apps store with simple Google or Microsoft authentication. It will start working in couple of minutes. One can easily accept and move calls between my PC and mobile app seamlessly without any interruption. Audio quality is up to mark. It's easy to add contact, it email us as soon as we have a voice mail. Easy to answer when the clients call. Dial pad app seamlessly integrates with Chrome and Gmail, linking all contact data. It doubles as an instant messaging platform for quick messages sent between colleagues when an email would be unnecessary and cumbersome. Because it keeps everything in one place and tracks a lot of call data like date, time, length of call, who answered it, what call group it rang to, call transfers which it makes finding, tracking and reviewing information easier.

Cons: There are no emoticons, which makes it less competitive than Skype. There are some features missing like immediate forwards to a non Dial pad number. Also when the demand gets high there is no call waiting or even any alert letting them know there is another call coming inn which makes the software impartial.

Capterra-loader

Innovative Phone System punches above it's weight class

Jul 19, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and low cost set this apart from competitors. We dumped Shoretel system in favor of this system. We have no upgrade costs, and the service runs seamlessly from the cloud. I would never buy another phone system again, and can't believe how much money we spent on our old system.

Cons: Customer Service experience is hit or miss.
If you don't have enterprise software package you can't get phone support by phone.
It's odd that a phone company wouldn't provide telephone support.

Once the system is set up, you really don't need customer support, but for those rare instances where it's required, e-mail doesn't always do the trick. Frankly, if I am calling, it's because I couldn't sort out the issue on my own or by e-mail.

Capterra-loader

The VOIP app that I recommend for any digital or remote business.

Aug 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integrates with my GSuite account so login is easy. The app works perfectly with making and receiving texts and calls. The app also transcribes and records calls and voicemails which helps out a lot. Has all the features that you would look for in this kind of app like different departments, voicemail setup, hold music and a desktop app for making calls from you computer. Call quality is top notch as well.

Cons: Hard to think of a con for this one other than maybe the price being just a few dollars higher than it could be. But no real complaint there as the value far exceeds it for most growing businesses.

Overall: I am able to manage my business phone line from my cell phone and laptop without having to purchase any new divices or phone lines.

Great Integration across devices

Jul 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is easy to operate across multiple devices. With texting now being so prominent, it is great to be able to use it on the computer like instant messenger and also have those messages available on your phone as well.

Cons: Some issues in coordination between apps on the phone such as dialing into conference calls from calendar invites. Sometimes it won't accept the calls through dialpad, or it won't transfer the dial-in code to be used in dialpad.
The other issue is with the main line that gets forwarded to operators. It does not show the caller id for the caller, just the number for the main line.
Finally, it can be a little confusing on the phone because it connects through the carrier and shows a completely different outgoing number on the screen for New York of Florida most of the the time.

Overall: Overall, there are some quirks that you need to get used to or have a bit of a workaround for. Overall, it has been a good experience and call quality has been good. There was an initial lag when I first started using the system, but it has gotten much better.

Dialpad is the best phone system I've ever used

Jul 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Dialpad is fantastic. Their software works on every device I can think of and they have plans starting a free to try their service on a single number through running an entire call center and everything in between. As your organization scales Dialpad scales within the same application and just works great.

Cons: Honestly, there is almost nothing I don't like about the service. I find it annoying that to get the best pricing you need to pay annually. I would prefer to sign a longer term agreement and pay monthly but I guess the higher pricing is the trade off for that flexibility.

Overall: My overall experience with Dialpad has been great. Great service, great price, great support. I would recommend staying away from their desk phones as much as possible, but using the app has helped move our legacy organization into the 21st century.

Capterra-loader

This is the way all phone systems should operate!

Jul 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My phone goes with me wherever I am. Easy and efficient call routing via the smartphone and desktop apps. This is a vastly better solution than a traditional phone system.

Cons: The deskphone (which we don't use all that often) does not give an option to transfer directly to another caller's voicemail.

Overall: When I began this job, we were using a fairly standard office phone system. Between the clumsy dial-to-change menu system and the fact that many options couldn't even be changed by the end user, it was a frustrating experience. When the thing started to malfunction and nobody at the phone company or the equipment vendor could locate the problem, we decided to switch.

Enter Dialpad. It just works. Everything is app driven and simple to use. The graphical interfaces make day to day usage (and also weird one-offs like looking at call analytics) a snap. I really can't recommend Dialpad enough.

Capterra-loader

Dialpad drives RESULTS

Jul 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love how it interfaces with Salesforce. It seamlessly records every call directly into the Salesforce record, as well display the Salesforce contact or lead name while dialing. Great VOIP quality and thewy have foreign coverage, we use Dialpad in North America, New Zealand and Australia.

Cons: The dial pad panel should come up automatically once the call is connected to reduce keystrokes. Many systems you hit state dial 1 or 2, etc and you have to click into the numeric pad

Overall: RESULTS.com is a rapidly scaling SaaS company so speed and the number of calls we make per hour ultimately allows us to drive results.

Dialpad has been an awesome alternative to setting up an old fashion phone system in our office.

Nov 14, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Whether you run a company, work with a small team out of co-working spaces, or simply work from home - most of the time you want to have a separate phone number for work. Dialpad is an awesome solution, I think it comes at a fair price and is a super easy way of getting a work phone number and using it from anywhere, on your phone, computer or tablet. The website and the app are super easy to navigate and the calls have been great (given you have good signal or WiFi connection). One of the best features is the weekly call summary you receive via email as well as emails when you have a new voicemail.

Cons: Unfortunately we have had a few times where the app crashed or the call wouldn't go through, but hopefully that can be resolved with new software updates. This happened so infrequently though so it's not a big problem.

Capterra-loader

My favorite choice for office telephones

Jul 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Very good pricing
- All the features one can reasonably look for
- Great ability to work from anywhere
- Interesting set of new features being added
- Nice ability to also use a real deskphone (Obihai) if a user cares about that
- Very responsive to feedback (they added a button on the main phone screen based on my recommendation)

Cons: - Still confusing for non-technical people to swap between headsets, mics, etc.

Overall: Needed a phone system that easily worked well remotely without any phone system in the office - needed it to be entirely cloud based. This fit the bill.

I have followed the team at Dialpad since they were at Grand Central and have been very impressed with the way the think about telephony.

High Quality and Feature Rich VOIP Phone System

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The most important thing is the quality of the calls. I rarely have any choppiness or dropped calls. The desktop app is great with the ability to turn on do not disturb and the ability to switch seamlessly from a desktop call to a mobile call is great.

Cons: I wish it was possible to create voicemail only users either for free or at a lower cost without having to purchase all users a full seat.

Overall: A complete, enterprise featured phone system at an affordable price for small business.

Really helpful app for a small business.

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It gives our small nonprofit the full capabilities of a large enterprise. It helps us build credibility with our customers by meeting their expectations for professionalism every time they call.

Cons: We aren't taking full advantage of all it's features because we can't afford it for all of our team. I wish they had nonprofit pricing that could help organizations like ours.

Overall: Helped our small outfit build credibility by having an advanced suite of features for our phone lines.

Great product... room for improvement

Feb 16, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Quality, ease of use, great value

Cons: Sometimes if my clients login before I do, my audio options disappear and I have to end the call and it drops everyone off... it's not very professional.

Overall: UberConference is my favorite conference call and screen sharing product. I love the clean and user friendly interface and find the product very easy to use. Call quality is great and the price is very reasonable. However, my clients sometimes have a hard time with connecting to audio for the first time. It's not clear to them they have to select an audio option. It might be a good idea to use a pop-up window once they log in to allow them to select an option. It would be wonderful to add a video option as well as allowing a viewer to control your screen. I like this product and use it multiple times a day. Looking forward to continuous improvements.

Recommendations to other buyers: I included in my review, video option would be great

It's my phone system for work

Jul 03, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really like that there is an app for my iPhone so I can make calls from it and text clients when I'm on the go. I also like that I can be at my computer and text people.

Cons: The text on the app is really small so it's a bit hard to read. I haven't figured out if that is an iPhone setting or Dialpad setting.

Overall: I already have recommended it to others because it's really convenient and helps me keep all work related texts in one place.

Good but gets in the way sometimes

Feb 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great, easy for me and my colleagues to use.

Cons: There are a few problems: 1) Not compatible with Safari. 2) "Adding a caller" is a flawed feature. First, I can't tell the status of what is happening when the system is dialing out. Also, I can't call someone if there phone number includes an extension (which happens quite often). 3) People are often confused when they connect to the conference via web. The caller ID information is often wrong so the user sees unfamiliar names and thinks they are in the wrong place.

Overall: I use Uberconf to conduct customer research interviews. Generally a great tool, but a couple of problems. First, it's not compatible with Safari which creates a problem for some people. Also, I can't seem to dial out to people whose phone number requires an extension.

Recommendations to other buyers: See cons.

One of the best dialers out there

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Stable platform hardly ever crashes and does a great job with connectivity. Audio is usually crystal clear especially when calling other dial pad users

Cons: Sometimes, the Bluetooth headset confuses dialpad and audio stop working. Sometimes the audio cuts out, or it will just continue to dial somebody without it actually going to a dial tone. Usuallya quick application quit does the trick.

Review

Jul 19, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and functionality. Compatible with multiple OS platforms and desk sets

Cons: The outbound display on the phones shows a relay number instead of the dialed number. This is confusing and degrades product perception.

Overall: Overall our experience is good. We install the product for customers and use it in our business. Customer service is the biggest holdback with this product, the current model needs to be inline with similar products.

Amazing product. Game changer.

May 31, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to send and receive text messages from my employees directly from my computer. It's so much faster. I can also answer calls right from my laptop, for when I'm away from my phone. Being able to internally message office coworkers. I also love being able to quickly listen to individual voicemails, rather than sitting there listening to dozens just to get to one I've been waiting for.

Cons: The new Voicemail to Text feature. They have some work to do yet with that new feature. The translation is terrible!

Capterra-loader

Dialpad..... my savior from being a slave to the old phone systems

Jul 19, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The freedom it provides and it acts just like a true phone system that would cost me thousands to set up.

Cons: The app is a bit inconsistent, there seems to be a lag in time while in conversation, and I don't like how it shows on other people's caller IDs.

Overall: Overall, Dialpad has been such a blessing for my company. It provides me with everything I need in a phone system and more. For the quality of product I receive it feels like it is under-priced due to it's value and professional perception my company receives. I will never go back to the old style phone system again. Thanks Dialpad!

Great digital telephone solutions for small or large teams

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great desktop and mobile applications to answer calls from anyway. Their recent offering of Uberconference for free with plans has also made video conferencing a breeze. We've gotten multiple clients using enterprise-level conferencing software always let us setup the meetings once they've tried our Uberconference system.

Cons: It'd be nice if you could change account settings directly through the desktop application without having to visit the Dialpad website to perform such actions.

Capterra-loader

The best for working from anywhere!

Jul 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Our team LOVES this software because it allows us to work from ANYWHERE. We can answer phone calls remotely or on the road by using the desktop app or the mobile app.

We've also found the texting feature to be incredibly helpful! This allows us to communicate in a whole new way with our clients. I love that I can also keep important info right in the contact's page - including special notes (that alert my team of their importance, too) and links to their page in our CRM.

And finally, I love that I never have to punch in a number! If I already have the client's contact info, I can just click on it and the phone call begins. So helpful!

Cons: Every so often, we do experience glitches with the software, but there are updates so often that they NEVER last long. The benefits of this software FAR outweigh the teeny glitches we've experienced.

One thing: I'd love to be able to mark messages as "Unread" so that my team members can see them if I've already read them.

Great Product, Great Service, Constantly Innovating

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great service, great product, always innovating. We have some random SIP phones that the team at Dialpad has helped us setup.

Cons: I really cant think of any.

Overall: I migrated to Dialpad from RingCentral. Getting ahold of someone at RC was extremely difficult, their tech was outdated, and likely as a result their product was overpriced. After a year of service, I can't recall a single update that I found beneficial. With Dialpad their team has been extremely responsive, every single time I ask for help or ask a question. Their mobile and desktop apps are world class. Best of all....they are constantly innovating. Their recent updates page is packed with excellent new features/updates. I love the web portal. It provides all the functionality I need while also being extremely easy to use.

Recommendations to other buyers: N/A

Capterra-loader

Fantastic VOIP service for our Small Business!

Jul 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Call quality, ease of use, stability and reliability of both the client software and the calls themselves, great features for teams, and very affordable pricing.

Cons: We've noticed that, on occasion, when adding a contact to Dialpad and then having that contact call in does not always associate them with that newly created contact entry. Whenever that happens, we have to delete the contact entry that was already created, and then create a new contact entry for that person / company based on their most recent call / call history. That typically causes the contact entry to assign appropriately from that point forward when they call in.

Overall: The overall experience with Dialpad so far has been fantastic. We've tried several other services, and when we finally stumbled upon Dialpad (can't really remember how we found them now) it was like a breath of fresh air. So much easier to use, so much more reliable. It has a feature set and user interface that just makes sense. It has been truly great so far, and we've already recommended it to several clients and other business colleagues.

Dialpad is a great tool that is easy to use.

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Dialpad makes it really easy to add/remove users. Also, having the ability to see when another team member has answered a department call is very useful.

Cons: The call routing features are not explained very well when you are trying to establish a workflow for incoming calls for departments. We always have to test these features and it usually takes a few attempts to get it right.

Overall: The software provides transparency into how timely our support team is addressing client calls.

Way more features than the traditional phone system.

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The features are amazing. We saved money by going this route rather than the traditional phone system offered by our local phone company. It keeps things super organized in your conversations with other team members and with all of your contacts in general. We can't say enough about this product and are so happy that we went with Dialpad.

Cons: It's an internet phone, so if internet is down, the phones are down. However, we knew that this would be the case when we signed up for it. It's features definitely outweigh the cons.

Overall: Better communication, ease of access, and way smarter than a traditional desk phone.

Capterra-loader

Very Good System

Jul 23, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: click to call, links to Google contacts, goes to cell phone easily, eay to sms.. Good system

Cons: at first there was customer service by phone. I guess - there is not so much money to chat on the phone... lol

Overall: very good.

It's great software... when it works

Jul 09, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very easy to search for coworker/colleagues phone numbers, simple to set up call forwarding, and a great way to organize communication with clients without giving out my personal phone number (so it's easier to disconnect when I need to)

Cons: Needs an extremely fast internet speed in order to work properly; sometimes I'll get notifications that I missed a call without ever receiving a notification for the actual call itself.

Solid Cloud VOIP performer with tight Google Integration

Jul 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Integrates well with G Suite and other apps. Many SW options for web, desktop and mobile. Powerful self managed user features. Fairly strong cloud attendant functions. Nice extras like voicemail transcription and HD voice.

Cons: The Obihai phones are solid but seem to be the only ones natively supported. Conference phones are lacking in their lineup. Polycom conference phones are purported to be compatible but the setup is not straightforward. Costs are significantly higher then our SIP trunk based on-site solution, but the scalability and configuration options help greatly.

Easy for a team who mainly works remotely to communicate in an organized fashion

Jul 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that everyone from my company can have their own work phone number that also forwards to their personal phone number. It has made it easy for my company to have a "uniform" look on the outside when working with clients. I also love being able to get emails with voicemail text -- sometimes its hard to check voicemails but this makes its simple.

Cons: I don't have many dislikes when it comes to Dialpad -- I love that they have a website, desktop app, and mobile app that integrate with each other.

Overall: A uniformed look for a team's phone numbers that don't work out of the same office.

Dialpad Review

Jul 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Dialpad is just simple like using my iPhone it does what its meant to do in the simplest form. I really am happy with the service.

Cons: I sometimes wish there was a smaller desktop option. I wish I could adjust to my liking and make it smaller than 3/4 of my screen.

Capterra-loader

Outstanding small business solution to your communication needs

Jul 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use. It just works! Also very customized and expandable.

Cons: Really nothing. They seem to be constantly improving the software.

Overall: It has solved many of my communication needs. From phone calls, texting, messaging, etc. All at an affordable price. The expandability is outstanding!

Great Service for the new entrepreneur and distributed teams.

Jul 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the ease of use and the numerous features. The biggest plus is the ability to expand and provision new services as your business grows. Very handy.

Cons: Android application. Recently it has been very buggy. Picking up a call on an Android phone often times drops the calls. Subsequent updates to the app have gotten better, so I believe this problem will go away soon.

Need Sorting options

Jul 23, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that the software is very functional.

Cons: It does not sort contact/call lists alphabetically

Overall: Overall, it is useful when I need it. I would use it more if I could more easily locate my contacts and previous call by being able to sort alphabetically etc.

Terrific

Apr 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like how the phones can be given specific numbers so that all the numbers are similar. It is easy to use

Cons: The set up process of adding a new phone is easy to do but it is annoying. I wish it could be avoided

Great mobile first system

Feb 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It works great for a mobile office worker. Nice to have it all on my laptop and mobile phone at any point

Cons: Some enterprise type features are missing and not enough functionality has been developed for desk phones.

DialPad Great Application for Company Communication

Jan 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: EASY, Good support.

Cons: When I tell an application to quit, I don't want any back talk, dialogs, or confirmation buttons!

Overall: I find DialPad quite handy for reaching out to people in the company either by voice, or text. The interface is simple and the notifications (in OS X) make it so I don't miss messages. The support staff I have worked with are friendly and helpful - this is critical - management wants this stuff to just work, and the support staff makes it all come together.

The reason I gave almost no 5*'s... DailPad won't quit. No literally, it's insistence on staying running is my only problem with it. Other than that, All good.

The future of phones

Jul 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So easy to set up and use
So great not to be tethered to your desk, especially in an open office
So helpful to have the same telephone functionality if you are working at home or on the road
So much less expensive than a traditional phone system

Cons: We have no regrets about switching to Dialpad and would recommend it without reservations.

Much better than a desk phone

Feb 22, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I think this software is easy to use and I like that it integrates with your mobile phone as well, allowing you to answer calls from either your phone or your computer. I like that it also has video chat and texting capabilities, these really come in handy

Cons: I wish the mobile connection was more reliable. Many of the users in my office have trouble with trying to answer calls on their mobile phone that are dropped when they pick them up, or they'll answer on the computer and their phone is still ringing. It can be inconvenient to have a call lost when you tried to answer it.

Overall: Makes it easy to take office phone calls anywhere, from your computer or mobile device. Love the video chat and texting features.

DIALPAD REVIEW

Jul 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the voicemail transcription the best

Cons: Nothing really I like everything about it

Overall: Has saved me a lot of time and the ability to text message back goes over very well with my customers

appreciate the Dialpad usefulness and tools

Jul 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Ease of use and ability to use on multiple devices

Cons: When attempting to answer on my Samsung Galaxy S7, it doesn't answer dependably.

Overall: great team and growing tools

Dialpad

Apr 13, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: The value of the service is the best benefit. You will have access to multiple conferences lines and access to text messaging from your computer.

Cons: What you make up in value you lose in customer service. For being a telecommunications option, Dialpad does not call aside from trying to make a sale.

Normally good

Jul 13, 2017
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Dialpad allows me to forward calls to my cellphone. I also like the not available feature. It's also nice that Dialpad forwards my voicemails to email.

Cons: There was a period of time when my number would have a message saying it was disconnected for select callers. Our IT department asked Dialpad and they said it was the other caller's fault. I also wish it was easier to get print outs of my records and forward voicemails in MP3 form

Overall: It forwards calls to my cell phone.

Great way to use your current phone

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it's an app, so it's accessible and on the cloud

Cons: I wish I would receive notifications of text messages, but that is possible only if customers text a different number from the main line. That's too complicated and I would never give clients two different numbers.

Overall: A contractor told me about this app that we can use so we both can answer the business line without sharing another cell phone. It works great and is convenient.

Recommendations to other buyers: Great if you have a team that need to answer phones at different times. I love the DND feature.

It Works, Great Idea, Could be more stable

Jul 19, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Like the way it routes to different phones/computers/whatever.

Cons: it locks up, it hogs up my computer memory often see it using over 1.5gigs of memory and I don't have that much phone volume in there for it to juggle.

Overall: it works but sometimes it locks up and I loose a call or it wont let me call out.

Customer Support is worthless

Aug 09, 2017
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Clean interface and descent sound quality. Somewhat easy setup, but overall just average application

Cons: Customer support and app features are horrible. We received a number for our company via their app and we have been receiving a lot of spam calls. The only way to block the spam calls is to go to every single user and request to block that number. Their suggestion was to request a new number after 10 months of operation. Hmm...

Dialpad Use

Jul 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Allows me to take my office number with me wherever I go. No need to set up call forwarding or anything, just get your phone number and go!

Cons: At first it was a little hard to associate names and numbers together but once you get the hang of it, it's pretty easy.

Capterra-loader

Great service for my business

Jul 19, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the separation of a work phone and the integration within my current workflow.

Cons: Mobile app sometimes doesn't ring in time for me to pick up the call.

Overall: The greatest benefit is to allow my staff to have a separate work phone that doesn't get mixed up with personal calls and texts.

A great product for an incredible price

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Simplistic user interface. Great features and low price.

Cons: Have had a few bugs trying to add personnel to our company org. But support team has always been quick and readily available.

Overall: You cannot get a better softphone service for a lower price. We moved to DialPad from ring central and have saved our company over $7,800 a year. Dialpad's service department is incredible and always very responsive to any questions we may have. I would highly recommend Dialpad to any organization.

Good but needs polishing

Jan 16, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I've been using dialpad for 4-5 months. It's a great piece of software with tons of potential.

However a few small easy to implement features (I'd imagine) are missing

-No personal extensions
-VoIP / iOS calling like Facebook messenger calls - have to finagle notifications to alerts for dialpad and have it forward call to your phone as your office line so that a) you can tell it's a work call and b) who's calling
-the contacts functionally in dialpad is a disaster
- I remove a phone number for a user and he user, is expect to not be billed for that user
-SMS/mms was broken, got a support run around then they fixed it
- seems the company forgot about the on the go small business user since the SoftBank deal and investment seed that was pretty impressive

Calls are clear. The software itself is impressive. Both desktop and mobile. When dialing out from your contacts you aren't given the option to choose the number. Only when making a call with the new call button - so make sure your default settings are set.

I do believe within the next year or two this will be the best phone solution there is. Just some work to do between now and then

Supremely pleased

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use, value, pace of innovation.

Cons: n/a

Overall: Making the switch from a legacy telephony provider to Dialpad has been the single smoothest transition I have ever had with a vendor. The on-boarding experience, the customer support, the excellent value, and no longer being locked into multi-year contracts for a service I want to consume flexibly. Dialpad has exceeded our expectations and untethered our internal teams from their legacy desk phones.

Recommendations to other buyers: n/a

I Love Dialpad!

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The whole system itself

Cons: Customer support

Overall: Hello! My name is Matthew Alexander, and I am a huge fan of Dialpad! I just love everything about it from it's ease, to quality of call. It is literally the best thing my company has ever seen. The only thing I would improve is its customer support. They aren't providing support to companies under 5 users. They really should start to provide support to all customers.

Recommendations to other buyers: Buy this software! You will not regret it!

DialPad works quite well

Jul 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of transferring calls between devices seamlessly.

Cons: Lags occur if you are using many other programs at the same time.

Overall: I use DialPad to communicate with clients on a daily basis.

Way to Go phone service

Jul 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the way it let's you talk via wireless phone, ipad, laptop or desktop phone. I like that you can text from your business phone by using the app on your cell phone.

Cons: Requires a few too many clicks to block junk callers. I'm sure the will fix this.

Overall: Excellent choice. Very happy with multiple devices to make your phone calls.

Desk Phone Replacement

Jul 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great sound quality and easy-to-use phone system. Dialpad turns my computer and mobile phone into a business presence. It is an essential part of my everyday tool kit.

Pros: call recording, great sound quality, integration with gmail and google docs

Cons: Doesn't integrate with CRMs

Recommendations to other buyers: This sister product of Uberconference is great lightweight phone system for a virtual business.

What a GREAT fit for our company!

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, Salesforce Integration, app layout.

Cons: No keyboard hotkeys to do routine tasks (answer a call, send a text)

Overall: Dialpad came just in time. Our old phone system wasn't NOT working, but seemed a little too big for what we needed. Our company has about 30 employees in the office so we only needed a few features like call recording, a auto-attendant, and Salesforce integration. The added ability to connect Salesforce with 1 click made my job easier with auto call logs (complete with the type of call and how long it was). I also really enjoy the ability to switch to your cell with the app! Click to call with the Google Chrome extension completed the wow-factor. I absolutely LOVE Dialpad and would recommend it to any small business who doesn't need a physical phone.

Recommendations to other buyers: Nope.

Amazing product and service

Dec 05, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Feature rich, great customer service that is responsive

Cons: Some issues with the iPhone app, lack of vibrate in iPhone app

Overall: When we were on the hunt for a new phone system we looked at every options - none had great reviews when you drilled down in the details. We came upon Dialpad via Uberconference - their free conference service and learned about the phone service. We are glad to have found them.

While there are some small issues here and there, for the most part, Dialpad is by far the best phone system we have ever used. Not only is the price right, but the customer service is top notch with a response coming shortly after emailing or calling.

The system is feature rich and while we have had some bugs over time they have typically been fixed or address fast.

They recently started to support a variety of desk phones so you are no longer forced to buy the one brand they sell. Additionally, they continue to release updates about every two weeks.

Recommendations to other buyers: We ported over lines from Vonage and have never looked back

Dialpad instead of a phone system

Jul 20, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was easy to use, allowed me to have a local number that I can forward as needed.

Cons: The call quality is not always as good as I would like. Its been fine on my side, but I have gotten a few complaints that my customers are having a hard time hearing me.

Good and getting better!

Jan 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, works well most of the time.

Cons: Voice latency when on a computer or laptop, poor voice quality with PC-connected Bluetooth headsets (that otherwise worked well when connected to deskphones / cellphones)

Overall: Dialpad was our first choice when switching over from an in-house SIP server (Switchvox). We didn't want to manage our own server or hardware anymore. Dialpad has eliminated hardware failure risk and a lot of the administration we had before. It was also comparable cost-wise. Replacing our desktop SIP phones has been mixed, as the software client works well mostly but does introduce some latency into conversations...so we may purchase a few OBI SIP phones from Dialpad. Sadly our existing SIP phones don't work unless we upgrade to the much more expensive Enterprise plan, so we'll have to sell those.

Overall very happy and I think it's improving all the time.

Recommendations to other buyers: Features keep getting added, but at a price...so be sure you know what it can do and can't do.

Capterra-loader

We use Dialpad as our office phone system. We are a company of 70 people.

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Dialpad is easy to use and requires little to no training to get users up to speed. Transferring calls around the office is easy.

Cons: The voicemail translator does not work very well. It is almost never correct with what the voicemail actual is.

DialPad is the best!

Jan 16, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, technical support is superb.

Cons: Software is sensitive, so a few tweaks on the router's settings would make it work better.

Overall: The software is very easy to use. A little tweak done on the router's settings would make this program work better, I guess those people who have problems with the software just needs to reach to technical support, which is one of the best support system I've dealt with. Technical support representatives are very polite, keen and has sense of urgency.

Admin for the software

Mar 20, 2018
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This software is very easy to use especially for non-technical users. Has a text functionality from the platform that higher end systems don't have.

Cons: Account manager was always trying to upsell. Account manager didn't want to be bothered if you weren't buying more. Support is email only unless you pay for a higher package.

Overall: Using a cloud based software without having to invest in hardware. Great for users that weren't in Salesforce.

Great tool with a lot of potential

Jan 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Ease of use, adaptability, great customer service

Cons: Having to tell it when I'm away from my desk, I think that should be automatic when I lock my keyboard, I posted that as a suggestion

Overall: Dialpad was adopted by our company a few months ago, and while we had some early hiccups, it's been a great asset once we figured it all out. Being able to message both internally and externally is a huge help in our business where timeliness is so important. Call quality is usually spot on, and I can see it getting better all the time. Analytics are usually spot on as well, couple hiccups from time to time, but I expect that with any software. It's definitely been interesting and usually fun using Dialpad!

Recommendations to other buyers: Nope

Easy transition from Lync and carrier

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use and administration.

Cons: No SIP calling to systems that use it like Cisco or MS Lync.

Overall: Our experience is two-fold and in both cases it worked out well. The way Dialpad transfers DID numbers is brilliant. Instead of a potential outage during the porting process, you get temporary numbers that allow you to continue use with no downtime. As long as you can forward your current numbers, your customers won't even know the difference. Then once the numbers do port, it's seem less and invisible to users. The other great transition piece was in the form of the apps. Really simple for end users to configure on their own without much interaction with the in house IT staff or Helpdesk.

Recommendations to other buyers: Not at this time

Great iOS app and voip service for a small business

Jul 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: iOS integration is the best I¿ve used and the interface is much better than Ring Central.

Cons: iOS app occasionally doesn¿t make a call properly, sometimes freezes up on the call screen or in the background.

Amazing product from an amazing company!

Jul 25, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use platform and app. Great integrations. Loaded with features. Perfect price point.

Cons: The auto-attendant system seems to lack some key features and is the only weak point I found.

Great upgrade for team collaboration

Aug 01, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Group messages are great here and I love mobile app. Our last chat/phone system didn't have these options. I'm really looking forward to using the search functionality. This will be essential for me when i'm looking up past conversations.

Cons: No emojis? Sure, I can live without but this is all used internally so it wouldn't hurt if this has that option. I would have liked to see some "channel" options so that teams can collaborate together aside from the group messaging option. (Almost like another product that rhymes with Pack)

Dialpad Review

Jul 19, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Adapts to GMAIL. click and dial function we like

Cons: Consistently have to restart. Echos at times fixed by reset.

Overall: mixed. Some members love it, others have difficulty with quality of call

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Simply the Best desktop phone

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Comments: Very easy to use. You can screen calls, save numbers for future use as contacts, clear sound. if you are looking for an alternative to traditional phones, then dialpad is the one.

Gets the job done- some glitches

Jan 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great UI, takes no time to integrate into your workflow. Love not having a phone desk!

Cons: Drops calls more often that I'd like and does not ring when app is closed. Hard to remember to keep app open at all times

Overall: Overall really easy to use, great UI. I love being able to take calls from anywhere that I have my computer or my phone. The forwarding feature is awesome. There are glitches now and then where calls drop or are not great quality- hoping this gets worked out.

Recommendations to other buyers: A great alternative to an actual phone but by no means perfect

Great Service! So easy to use.

Jul 19, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Loved the ease of use. Love the interface. Loved the setup. Love the international calling ability. Love the texting feature!

Cons: I wish there would be an easier way to see all of my contacts in one place, and that phone logs for the whole company can be easily viewed without an export.

Basic plans can't reach a phone service, which could be bad news in the case of an emergency.
Sometimes calls get dropped... but not too often.

Great product!

Jan 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super easy to use, really simple to transfer calls to person/voicemail/hold line

Cons: The different ways to have operators and recordings was a little confusing. Could use more clarity with instructions. Or how to videos.

Overall: So far, our company has really enjoyed using DialPad as our phone system. It's easy to use, easy to transfer calls. We had a little issue figuring out how to record all the different messages, but once we did, we love the outcome!

Recommendations to other buyers: Very simple to use, works great for a small company

Great service...

Jan 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: No need to every use a landline again. Excellent service, perfect for today's business environment.

NGO Bliss!

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to use text messaging and to use my phone and laptop interchangeably.

Cons: If I had to list a "con" about the Dialpad software, I would say the inability to know if the number I send a text to is a landline or mobile/cell number.

Overall: I work with an NGO and was pleasantly surprised to have the opportunity to work using Dialpad! The ability to communicate with our clients from anywhere using voice and text between multiple devices is invaluable and makes my job much easier.

Recommendations to other buyers: No

This is a really cool phone system that is great for my remote team!

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I love that it ties into uberconference. the automatic calling of participants is great. The portability is really cool and something I take advantage of all of the time.

Cons: The price. The software is great and the free version is really well done. But I have 10 team members and I can't afford to let each have a dedicated phone line like I would like because its too expensive.

Great system for the Hotdesk world

Jan 16, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility, ease of use.

Cons: n/a

Overall: Our company is mostly not in the office on a daily basis but rather in the field with our clients. Dialpad provides us with the flexibility we need to ensure our clients, vendors, and partners can reach us no matter where we are in a seamless manner without having to provide our cell phone numbers. The back end functionality is what you would expect from a much more expensive system. It is also the ideal system to expand as our company grows. Glad we found Dialpad!

Loving this phone system!

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: So so simple. The program itself is the cream of the crop, but the transition (of 1000+ lines, from an onprem solution) was nearly flawless. No panic moments, no late nights. Two days and we're done! Best migration ever.

Cons: Hard to nitpick. Some of the admin features could be more well developed and the most unpleasant feature of this software is the price tag.

Great, simple platform

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplicity and call quality

Cons: The contact system could be a bit more intuitive. Not sure of the exact changes required, but it doesn't always recognize existing contacts when they call.

Overall: We love this system! Super clean and easy to use. Truly great for our company. The clarity of the call is fantastic, and has been described as being in the same room with our customers. A tremendous upgrade from our previous system.

Recommendations to other buyers: Love it, keep up the good work!

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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So great!!

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Effective and simple to use.

Cons: none as of yet.

Overall: I love Dial pad. We have had a hugely complex system in our office for years and it was completely underutilized. You needed a specialized IT guy just to manage it. We dropped the big system and switched dial pad and now we are saving money every month. Plus we don't even need office phones anymore, everything can be taken care of on our cell phones if we want. I can't recommend dial pad enough.

Not yet perfect. But still far ahead from the competition.

Jan 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We recently switched from another platform to Dialpad and so far have had a great experience. The interfaces are very beautifully designed. The texting feature is convenient. And the iPhone app is easy to use and integrates well. The only downside I have seen so far is that disconnected phone numbers will ring for a while, and also sometimes the iPhone app can be a little spotty. (i.e. a call to your number won't ring your phone, only your desktop. Or if you're on a phone call with one number and someone else calls, sometimes it won't let you change to the other one) To be honest these things don't bother me that much because the Pros of Dialpad far outweigh the Cons.

Sanford Review

Jan 23, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: It is easy to deploy but to be honest that's about it at the moment. I can see it's value if it worked properly but at the moment it is not working well for us.

Cons: See above

Overall: So far it hasn't been great. The users don't find it easy to use and we have had numerous problems with the first site rollout (40 issues logged). We have halted rollout pending issue resolution.

Great alternative to using a personal line/work phone

Jul 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The fact that I don't have to have two phones at the same time. Personal phone and work phone are all in one.

Cons: Not sure why the phone number changes when you go to call it. May be unavoidable, but causes confusion at times.

Overall: Quality experience. Good call forwarding and intuitive UI.

Dialpad is the way to go!

Jan 16, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Ease of use and open system

Cons: Sometimes can disconnect or glitch

Overall: I have been using Dialpad since Oct 2016. Overall, I've had a great experience. Every once in a while, it may glitch and disconnect, but it is rare and it seems to have gotten better over time. User-friendly, great tutorials, and extremely helpful customer support and reps. Love it!

Good. Cheap Phone Service.

Apr 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's easy to use and there really is no guessing too much. Clean interface. It integrates with Gmail.

Cons: It does not record call automatically so you have to remember to record calls if you want to record a conversation. Has an App.

Overall: Having Remote Employees.

Leaves a lot to be desired

Aug 02, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Pretty simple setup. Easy to maintain and diagnose when there are issues.

Cons: Feature set leaves a lot to be desired, especially with SFDC integration. There's very little you can customize in the tool, making it hard to justify the cost.

Nice Product

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Overall this is a very nice product. I used to work for Vonage Business where I was the product owner for their web based soft phone, so I feel like I'm pretty well versed in softphone functionality. It would be nice if there was an emoji library that allowed you to select emojis like you can on a smart phone. Also Dialpad is the one application that always stops me from shutting down by forcing me to quit first. It would be nice if I could shut my mac down without having to quit.

Office anywhere in the world

Jan 17, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Convenience

Cons: Sometimes the voice is garbled.

Overall: I can work anywhere in the world as long as there is internet. I was even answering the phone while camping in northern Minnesota.

Recommendations to other buyers: The time delay when answering a call.

Great program

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Straightforward, easy to use

Cons: None that I can think of

Overall: Easy to use, so far no hiccups. Have had great call clarity and ease of use making calls and changing settings when need be.

Recommendations to other buyers: Not at this time

Dialpad works great for small business.

Jan 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Allow me to place calls via the Dialpad service.

Cons: Can be a bit difficult to clearly see the difference between the main number and my personal number.

Overall: Dialpad has been a great experience. Has allowed me to run a small business while on the run.
There have been a few small bumps with the phone app. (A little slow to update & incorrect syncing of the voice mails). Dialpad has been constantly improving the apps so it appears all issues have been corrected. Service has been great. I would highly recommend.

Recommendations to other buyers: If there is a way to allow the iOS app to recognize the incoming call is coming in via Dialpad and automatically switch to the Dialpad app that would be great.

A simple way to keep your work and personal calls separate

Jan 23, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: TL;DR It does what it says on the tin.

Dialpad allows me to keep work calls from bothering me when I'm not working, while still allowing people to reach me. It is simple, works well, and is easy to use.

Dialpad FTW

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: -Simplicity
-User Interface
-Audio quality
-Text message feature

Cons: -few integrations

Overall: In my career I've used a few different desktop phone's but Dialpad thus far has been the clear winner. The interface is very friendly and easy to use and the audio quality has been better than other solutions in the past.

I also really like the ability to send text messages as well!

Recommendations to other buyers: Strongly recommend Dialpad over similar competitors

Integrates with Google G-Suite

Dec 14, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We've been using this product for about a year now and it's been great. The user interface is a bit difficult to navigate sometimes (example, you can get text messages on this number through the Dialpad app OR directly on your cell, but we've found it hard to find the messages on the app). UX could definitely be improved. Although I must admit that we don't use all the features this product has to offer and could spend more time learning it.

Great product

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and third party integration

Overall: The interface and third party integration available with Dialpad makes it a must try voice platform! You won't be sorry for trying.

Our organization uses dialpad, however, I don't use it very often personally

Apr 30, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I think it's a valuable piece of software, however, I tend to give out my personal number because of the nature of my work.

Cons: I like the interface where you login initially, but after that, the software seems a bit clunky and unintuitive.

Great software & works great

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I recently started using dial pad upon my arrival at my new job. The program is extremely easy to setup and begin using. It works great for making and receive calls and I love having access to my call log, voicemail and messages all in one place and on one screen. I would strongly recommend this software.