Who Uses This Software?

Companies that are looking for a secure and reliable cloud-based business phone system.


Average Ratings

205 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month/user
    See pricing details
  • Pricing Details
    Both monthly and annual billing are supported.
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Dialpad
  • dialpad.com/
  • Founded 2015
  • United States

About Dialpad

Dialpad introduces a new era of business communications featuring the latest in telephony technology built into a modern cloud-based platform. Used by organizations like Motorola, Uber, and Netflix, Dialpad keeps organizations connected and productive through HD voice calling, video, messaging, and meetings across all devices.


Dialpad Features

  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Employee Directory
  • IVR / Voice Recognition
  • Mobile Access
  • Virtual Call Center
  • Web Conferencing
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

Dialpad Reviews Recently Reviewed!


The most advanced and affordable option out there

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1) Works on ios/android, computer, and desktop phone. It works well on all the devices I use.

2) You can transfer calls between devices.

3) Each month it gets increasingly better with regular software updates.

4) Simple management of our team phone numbers and departments.

5) It allows for better general office number handling.

Cons: 1) When switching from wifi to cellular LTE the call often drops or has issues for a bit (ie. leaving the office, with HD calling enabled)

2) Not great conference integration. I'd rather see a great video chat solution that integrates smoothly, than halfway-there uberconference integration. The pricing is silly w/ uberconference, every one of my lines doesn't need their own uberconference, we really only need 1 or 2 lines.

Overall: I love Dialpad. We started with Google Voice back in the day, but abandoned it because it wasn't a flexible office phone solution. Then we jumped into Switch.co because it promised a lot that Google Voice lacked. It wasn't quite right for us yet so we went away from that too. I also tried other solutions along the way. After a few years, Switch.co matured and was rebranded into Dialpad. Since that maturation we've been all in! The new iteration of the platform had the simplicity we needed while at the same time bringing the tech we desired.

The audio delay on this voip service is non-noticeable. Let me repeat that, the audio delay is non-noticeable. We've tried a lot of VOIP systems and that is my biggest complaint. Dialpad delivers on the quality of the audio and the non-noticeable delay.

When we've had issues or questions, customer service was on it in a suprisingly short amount of time. On top of that, they always resolved our issues/questions in a satisfactory way.

This is a great product, but moreso I think they're a great company.

Cloud-Based Office Phones Increase Productivity

Jan 18, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I admit I was somewhat hesitant for our office to move from a traditional phone system to a cloud-based one. After using Dialpad for nearly a year, I honestly can't remember why I had hesitations in the first place! This system makes my work communication simple and efficient. I'm in and out of the office all the time, so it's been great to be able to answer work calls wherever I am. Our staff uses the messaging function to interact with each other on team projects. I love the fact that you can easily look over your call history list and edit call information to the name of the caller -- I don't have the need to scribble phone messages on paper anymore because it's all conveniently on the app! In addition to receiving voicemails on your phone, you can get emails including them too, so if you need to pass the message on to a co-worker, it's just a simple email forward away. Another awesome feature is the call data. You can track how many people are calling your organization during a specific time period, what percentage of those calls are getting answered, and who in your organization is making the most calls, along with much more data. These metrics can be used in a variety of ways to make your staff more efficient and engaged.

The interface is easy-to-use and understand. Once you have the app on your device and configured appropriately, it's nearly problem-free. It makes me more accessible to our clients and helps keep our team on the same page -- what's not to love?

Cons: The number one issue you will need to get used to using this product is the slight delay that happens from when you speak your words to when they are actually heard. This results in a lot of accidental talking over your caller, but once you use the product for a while, you will get the hang of it.

You can set up the app to use wifi or your calling plan. If you use your calling plan (which you must when you are away from a wireless router), you can get calls with bad connection or even drop a call. If you do have an issue during your call, you have the ability to give the call a one to five star ranking. If you rank the call low, you can add details about the problem, and then support will take a look and try to address the problem if possible. So there are issues, but I think the benefits definitely outweigh the negatives.

Promising service BUT...

Jul 23, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: In fairness to the "But/Cons" that I will mention, this is the second business that I've used Dialpad for. I've loved the flexibility of the service! Apps for all big platforms, and it has been fairly reliable for VOIP. I love their call recording and uberconference is decent although it would be SO helpful to be able to share videos better.

Cons: There are some features that a business would expect to have. The ability to delete a license or to migrate a user... or to view messages from an employee. Why wouldn't an admin have access to this? THis is a business service not for personal calls!!! I had a huge issue with an user threatening to sue & harm me and was contacting my clients and badmouthing my business. Dialpad said that I would need a court order to view those communications!!! WHAT? I'm paying for the service! It's MY account!

I had a desperate need to see what damage that he was causing and Dialpad wasn't there for me and likely won't be there for you either! Also, they would take a full day to respond to a support message allowing him to do further damage as I waited and waited. I could delete him, but then all messages/evidence would have been lost. I practically begged Dialpad to call me and they said that my plan didn't include phone support. I would have thought that Dialpad hearing that their service was being used to threaten people would have caused Dialpad to take greater measures to help their customer. Even when they tried to help they caused technical glitches and delays that allowed the user to delete almost all of his messages to hide his behavior so I still have little idea what kind of damage the he caused to me. When the account was finally assigned to a new user I asked to speak to a manager and the never heard back from my requests. Serious flaws here!!!

Overall: Mobile communications for a small business. Call recording. Conference calls.

Capterra loader

Has been a great piece of software for my business

Mar 07, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that the software is affordable, reliable, and accessible in many different ways. I use it as the main business line for my company and adding/removing users is super easy, creating a main line is easy, and having access to your phone via apps anywhere you are is fantastic.

I also am very impressed with their quality and their customer support. I was having an issue with call quality, and I couldn't tell if it was my bluetooth headphones or my wifi. Their team got REALLY technical digging into the transmission details from my call, and told me there was a lot of chatter on the wifi. I ended up just running an ethernet cable and have literally zero problems anymore.

Cons: The mobile app is good, but somehow not as reliable as the desktop software. I've had some issues making calls, and turn around and dial from my regular phone number and it works fine. I would suspect this has something to do with the fact that Dialpad uses internet instead of the regular phone line, but if I have plenty of LTE signal for a phone call I would think Dialpad would also work.

As a result I generally just feel safer taking important calls from the desktop.

Overall: This software has allowed me to spin up or down business operations with the flip of a switch, and gives you a VERY full featured office phone solution for a fraction of the price of other companies. When comparing this to hardline phone systems, I honestly don't know why any company wouldn't just use this instead (as long as your computer has an ethernet connection).

Capterra loader

Designed for BIG, but no SMALL business should be without it...

Nov 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I'm pretty much a one man show, but I offer three different lines of services. I also have a cell phone number that goes back to 1998, so I like to keep it private from the business world. Dialpad allows me to separate all three service lines into their own department, with their own phone numbers and/or extensions, while keeping my personal cell number 100% private.

Cons: Some features offered on Android are not on iOS and vice versa. One of the biggest grips I have is that the pings for text messages to mainline and department lines don't present a notification on the iPhone. This can prove troublesome in an emergency, as I only see them when I open up the app and the department icon shows it.

Overall: Overall, I've been a Dialpad user since before they were Dialpad (called Switch back then). Like any business that's growing, some things had to get cherry picked down, like direct phone support for smaller users. The forums are a good place to start, and most of my email support tickets have been resolved in timely manners -- including porting of numbers -- but not being able to pick up the phone and call support is a little worrisome.

Still, the service is usually rock solid and integrates well across my four computer and three iOS devices. It is a true virtual phone system that sounds fantastic and crushes the competition. If they could integrate with a spam call service like Hiya, then I think it would be everyone's go to for small and medium business, for sure.

Good app for small business but a little glitch for large ones

Jun 19, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It needs simple installation via chrome apps store with simple Google or Microsoft authentication. It will start working in couple of minutes. One can easily accept and move calls between my PC and mobile app seamlessly without any interruption. Audio quality is up to mark. It's easy to add contact, it email us as soon as we have a voice mail. Easy to answer when the clients call. Dial pad app seamlessly integrates with Chrome and Gmail, linking all contact data. It doubles as an instant messaging platform for quick messages sent between colleagues when an email would be unnecessary and cumbersome. Because it keeps everything in one place and tracks a lot of call data like date, time, length of call, who answered it, what call group it rang to, call transfers which it makes finding, tracking and reviewing information easier.

Cons: There are no emoticons, which makes it less competitive than Skype. There are some features missing like immediate forwards to a non Dial pad number. Also when the demand gets high there is no call waiting or even any alert letting them know there is another call coming inn which makes the software impartial.

Flashy, Expensive, Reliable

Nov 20, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The interface is sleek, albeit a bit difficult to navigate. Once you know where to look for the functionality you need, it's great. The other thing I'd mention is uptime/reliability--I've never encountered a problem in that regard.

Cons: The thing that I would LOVE to see from Dialpad is the ability to have at least some extensions (for departments or individuals) without paying for them. Other providers, e.g. Grasshopper, offer this functionality as standard, and it is super useful. Even if Dialpad charged a couple dollars per month per extension, that would be fine. But as of now that functionality is not offered at a reasonable price.

Overall: Because me and my colleagues often work on the road or from home, it is essential that clients have a single number to reach us no matter where we are. Dialpad offers that, but only as a single point of contact for the organization (although I could pay a bunch more and have extensions or separate numbers, as mentioned above). The reliability is great, ease of use is ok, functionality for the price is low.

Happy customer

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The flexibility and features are night-and-day better than the phone system we replaced. Ability to have phone calls to the office phone ring on our mobiles when not in the office is a favorite, as is ability to block calls from unwanted numbers. We love being able to start a call on one device and in one click move it to another -- like taking a conference call on the desk phone, and when it runs over schedule, move it to my cell phone so I can walk away but stay on the call.

Cons: Porting numbers from out old phone system was the only trouble we had, and that's not really Dialpad's issue.

Overall: We are a forestry company, and most of our workforce is mobile, out in the woods caring for the trees. That we can have one number that will reach them no matter where they are is HUGE for us. The fact that their techs can troubleshoot call issues and fix them (or tell us what we need to do) is also great. Dialpad also can be administered by anyone with a half hour of training or less, so we don't need a dedicated phone tech anymore.

Best decision ever!

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface is so easy to use and can be used anywhere. You don't need the traditional Voip system you can download an app to your desktop or mobile device and use Dialpad that way. It has saved us a lot of money because we don't have to purchase expensive desk phone and instead provide quality headphones that really make the experience so much much better. The software itself is very user friendly and integrates with Zendesk which makes tickets so easy to organize. All in all, best decision for our company.

Cons: There's not a lot but if I had to pick one thing it's that they don't support 1800 numbers. Not a deal breaker for us.

Overall: The main issue we were trying to solve was providing a software for our remote employees to use. Because this software can be used ANYWHERE it solved our problem right away.

Capterra loader

Innovative Phone System punches above it's weight class

Jul 19, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and low cost set this apart from competitors. We dumped Shoretel system in favor of this system. We have no upgrade costs, and the service runs seamlessly from the cloud. I would never buy another phone system again, and can't believe how much money we spent on our old system.

Cons: Customer Service experience is hit or miss.

If you don't have enterprise software package you can't get phone support by phone.

It's odd that a phone company wouldn't provide telephone support.

Once the system is set up, you really don't need customer support, but for those rare instances where it's required, e-mail doesn't always do the trick. Frankly, if I am calling, it's because I couldn't sort out the issue on my own or by e-mail.

Capterra loader

The VOIP app that I recommend for any digital or remote business.

Aug 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integrates with my GSuite account so login is easy. The app works perfectly with making and receiving texts and calls. The app also transcribes and records calls and voicemails which helps out a lot. Has all the features that you would look for in this kind of app like different departments, voicemail setup, hold music and a desktop app for making calls from you computer. Call quality is top notch as well.

Cons: Hard to think of a con for this one other than maybe the price being just a few dollars higher than it could be. But no real complaint there as the value far exceeds it for most growing businesses.

Overall: I am able to manage my business phone line from my cell phone and laptop without having to purchase any new divices or phone lines.

I Love DialPad but they are going up in price....

Jan 18, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Originally I was in love with the price... (started with dialpad when they had a "free" plan). Recently started using dialpad again and still love it. My favorite feature is the ability to text clients. Many client use their mobile device and it is definitely convenient.

Shared view of calls help tremendously. There is no need to ask a co-worker, did they speak to a client or has a client called. The ability to see that information is at your finger tips.

Cons: The cost. With each number and "extension" the cost goes up. I desired to have multiple extensions route to one phone for a limited time to save cost but sort the client's need. These charges it what drove me to begin to shop again for a new phone solution.

Overall: DialPad overall is great if it fits your budget. The features are convenient for you and the client. (you will need to download a mobile app or forward calls to mobile devices for now. DialPad is easy to set up and use. I recommend doing this during the day or during the week. I needed help from support and they were not available evening hours during the week or weekend.

Great phone system

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to work anywhere and still keep in touch with my clients. This works with regular VOIP phones or apps for Windows, Android and iOS. They all work seamlessly, I start a call on one device and can switch it and the client is completely unaware. Let's me record calls and gives me transcripts of calls and analytics.

Cons: I can't think of any flaws with this phone system. I've had great luck, been with them since they changed the name from Switch.co

Overall: I run two businesses, this allows me to cut the cost of my telephone service. I had three POTS lines for one business with 7 employees, now we have a DID for everyone plus the main number at half the cost. My other business is mobile so this works great. Highly recommend it.

Great Integration across devices

Jul 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is easy to operate across multiple devices. With texting now being so prominent, it is great to be able to use it on the computer like instant messenger and also have those messages available on your phone as well.

Cons: Some issues in coordination between apps on the phone such as dialing into conference calls from calendar invites. Sometimes it won't accept the calls through dialpad, or it won't transfer the dial-in code to be used in dialpad.

The other issue is with the main line that gets forwarded to operators. It does not show the caller id for the caller, just the number for the main line.

Finally, it can be a little confusing on the phone because it connects through the carrier and shows a completely different outgoing number on the screen for New York of Florida most of the the time.

Overall: Overall, there are some quirks that you need to get used to or have a bit of a workaround for. Overall, it has been a good experience and call quality has been good. There was an initial lag when I first started using the system, but it has gotten much better.

Good, solid phone system management tool

Nov 20, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Pretty easy to use and VOIP in general is great b/c it allows us to be very mobile with our business.

Cons: It's a pretty big pain that when we receive the email notification for voicemails, the system doesn't show the contact's name, just the phone number - even if the contact is saved in the system. So, like, I have no idea who the voicemail is from - it just shows me a number - I don't know if it's urgent or I need to ignore from the notice itself and if I'm on the run, it's a major pain to have to go back into dialpad or to have to listen to the voicemail right then. I'd like this feature fixed ASAP b/c it's a major drag.

Overall: Dialpad has allowed our business to not have to be tied to a physical phone system.

good value but buggy.

Jul 23, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Note: Dialpad offered gift certificates to reviewers. I think that's shady. But I have used the app 2+ years.

Best: I am a sole proprietor (single user) & love that this app gives me a business phone number that rings to my personal device. That's genius, a good value, and worth all interface hassles. Also, support has improved a lot. I get timely, thorough responses to issues: there's a star-rating requested every outgoing call, and when I have reported issues (rare, such as one-way audio), they've sent detailed analysis explaining what happened. At least one bug I reported (an issue where the keyboard covered most of the comment field on a feedback window, with no scrolling) has recently been fixed.

Cons: Dialpad scores terribly on its interface and on interoperability with other apps. The contacts-search function won't access iOS Contacts (even with access granted in Settings): type a name in search, and it will sit & spin all day. It doesn't even time out. The app provides a skeleton contacts function (name, phone numbers, emails, company, and title-that's it), so I lose a lot of functionality that's essential for a communications app. Similar fail when sharing a picture from Photos: tap Share, select Dialpad, and the app will open to the eternal spinner (yet the app will acceess Camera and Photos the other way around). Also, unlike iOS Messages, when I start a text in Dialpad and need switch screens or apps, the draft text goes away. Lost time & effort. These issues are all long term, so clearly, the development team just has not prioritized basic functionality in their phone app.

Overall: As primary business phone line, Dialpad fits the bill. I can make and receive calls for my business on my personal phone without revealing my personal number, and I can maintain a minimalist customer list. As a mobile-only (not an enterprise) user, there's a lot that the app can do which I don't need. Dialpad appears to have capabilities that can support my business growth (additional users and physical locations), but I'll be wary of whether their inconsistent iOS interface is an indication of spotty development overall.

Cheaper than most, but you get what you pay for..

Jul 19, 2018
2/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: I feel like the cons outweigh the pros at this point. We have had the system for 9 months and I am ready to go back to regular desk phones and a local phone/internet company.

Pros: I love the features and they are easy to change and update. Being able to get rid of desk phones and give every employee their own direct line number is great ( for the employees who need one) Transferring calls is easy and I like the feature that it asks you if you would like to "ask" the person if they want to take the call or not. I love that it keeps track of phone calls, times, and send monthly reports regarding all calls ( dropped calls, missed, minutes used etc.) Being able to easily transfer calls to an employees cell phone is useful.

Cons: It starts to get a little pricey the most employees you have. The "Fees" attached to the price are outrageous! These fees are described as : "Federal Universal Service Fund" , "Federal Regulatory Assessment Fee", "State and Local taxes" , and "Compliance and Administrative Cost Recovery" ( the compliance and administrative cost recover is the highest fee and I have no idea what it means or what it is for). I know we have to pay taxes, but when we had our old phone system ( through a local utility company) we didn't pay these fee's? Using Dialpad has tripled our office phone cost, and that's before you buy the needed headsets for use. You have to add each and every employee that ever needs to use the phone and there is a monthly cost added to your bill ( cost plus fees), I have 3 employees who rarely ever use the phone for work, and I have had to add them as full users. There is no way to have a "main" phone or line that multiple employees can use to make or receive calls. It is not cost effective because I have had to add those three employees to the system, just so they can make a few phone calls per year. There is a very big delay when you have calls forwarded to your cell phone. When we chose Dialpad we chose it because of the features and price, the price looks good at first, but as you add employees and all the fee's it's extremely high. Above and beyond any of these things, the customer service is very lacking. It is the worst customer service I have ever received from anyone. You cannot make a call to customer service, you can only use email. The "help" or response is not automatic, so if you are experiencing issues with the system ( which happens more than I think is acceptable for a business phone system) you have to wait sometimes 1-2 days to get a response or help. They did offer to "upgrade" us to a premier account, which just costs even more money. If you have a premier account you can have a phone number to call and actually speak with someone in customer service. We have had many issues with dropped calls, callers not being able to hear us, fuzziness in calls etc. These things are no big deal if they happen rarely, but they are fairly regular. When customer service does get back to you, they are incredibly rude and not very helpful, and it's usually 3-4 back and forth emails before a resolution is given or the issue is fixed.

Capterra loader

Not all UCaaS is created equal

Dec 15, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: From a design perspective Dialpad is very delightful. I really appreciate the user interface and the smoothness of the functions. I really like the integrations to Salesforce and Linkedin and of course G Suite. In fact the power of web RTC as the underlying architecture makes for a much more stable and usable product than many I have tried to utilize before.

Cons: Because of Web RTC, if something goes down on the Google side, this can affect Dialpad's uptime. Thankfully, this only happens very infrequently.

Overall: I am easily able to track activities like text and call time plus other great team analytics. Easy to use and reasonably priced.

Dialpad is the best phone system I've ever used

Jul 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Dialpad is fantastic. Their software works on every device I can think of and they have plans starting a free to try their service on a single number through running an entire call center and everything in between. As your organization scales Dialpad scales within the same application and just works great.

Cons: Honestly, there is almost nothing I don't like about the service. I find it annoying that to get the best pricing you need to pay annually. I would prefer to sign a longer term agreement and pay monthly but I guess the higher pricing is the trade off for that flexibility.

Overall: My overall experience with Dialpad has been great. Great service, great price, great support. I would recommend staying away from their desk phones as much as possible, but using the app has helped move our legacy organization into the 21st century.

Capterra loader

This is the way all phone systems should operate!

Jul 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My phone goes with me wherever I am. Easy and efficient call routing via the smartphone and desktop apps. This is a vastly better solution than a traditional phone system.

Cons: The deskphone (which we don't use all that often) does not give an option to transfer directly to another caller's voicemail.

Overall: When I began this job, we were using a fairly standard office phone system. Between the clumsy dial-to-change menu system and the fact that many options couldn't even be changed by the end user, it was a frustrating experience. When the thing started to malfunction and nobody at the phone company or the equipment vendor could locate the problem, we decided to switch.

Enter Dialpad. It just works. Everything is app driven and simple to use. The graphical interfaces make day to day usage (and also weird one-offs like looking at call analytics) a snap. I really can't recommend Dialpad enough.

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Dialpad

Nov 20, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Good for using as your business phone as you can move between app and desktop, do out of office, voicemail and auto attendant, etc

Cons: The app doesn't sync very well with with the desktop. I still see old messages and calls as unread on the app even after manually refreshing. Sometimes the system goes down as it has a couple of times this year, leaving us with no calls for a little while. Also, importing contacts is clunky, you ned to send files to their support team, there should be automated tools to do this.

Overall: Overall positive, but I think they need to do some improvements on the app and general reliability.

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Dialpad drives RESULTS

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love how it interfaces with Salesforce. It seamlessly records every call directly into the Salesforce record, as well display the Salesforce contact or lead name while dialing. Great VOIP quality and thewy have foreign coverage, we use Dialpad in North America, New Zealand and Australia.

Cons: The dial pad panel should come up automatically once the call is connected to reduce keystrokes. Many systems you hit state dial 1 or 2, etc and you have to click into the numeric pad

Overall: RESULTS.com is a rapidly scaling SaaS company so speed and the number of calls we make per hour ultimately allows us to drive results.

Great but not spectacular

Nov 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that it syncs contacts with Salesforce and LinkedIn. I like that it links up to my phone. I like the new text transcriber.

Cons: It is not always consistent or reliable about logging outreach efforts back to Salesforce so you have to do dual entry and it's not clear why. It also doesn't log text messages or what was said in the texts. It doesn't tell me who is calling when it rings through my phone. The text transcriber is pretty inaccurate. I don't like that I can't use emojis on the desktop app.

Overall: Serves the need that I purchased it to solve, but not a lot of delightful moments.

Great value/features, and always trying to improve

Nov 16, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: You get a lot for your money. Dialpad also finds ways to improve their product, like adding their AI system for transcripts (though the quality is still a little lacking on that), and is constantly posting updates. I also like how it connects to my laptop and my phone seamlessly.

Cons: It might just be me and my phone, but it seems to create multiple contacts for the same person when I input contacts into my phone via my google account. I type a person's name, and that person shows up 2 or 3 times with the same number, even if I've only saved their contact info once.

Overall: The AI transcript service still leaves a lot to be desired and has a lot of inaccuracies, but if they can get it to work better, it will definitely be a great value add.

Dialpad Review

Nov 16, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to use. Has company directory. Connected to gmail. A lot of companies related to our business use it. Best PRO is option to use messages.

Cons: Sound compared to other softwares,. Compared to Skype# it is much more quiet, sound sometimes it not clear, a lot of lag occasionally. Not seeing missed calls pop up. Freezing all the time. Sometimes unable to make phone calls.

Overall: Our company is mostly satisfied (on the good days). But since we have 200 users we would expect it to be working more efficiently. To many issues per user. For some companies a missed phone call can be a real disaster.

Dialpad has been an awesome alternative to setting up an old fashion phone system in our office.

Nov 14, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Whether you run a company, work with a small team out of co-working spaces, or simply work from home - most of the time you want to have a separate phone number for work. Dialpad is an awesome solution, I think it comes at a fair price and is a super easy way of getting a work phone number and using it from anywhere, on your phone, computer or tablet. The website and the app are super easy to navigate and the calls have been great (given you have good signal or WiFi connection). One of the best features is the weekly call summary you receive via email as well as emails when you have a new voicemail.

Cons: Unfortunately we have had a few times where the app crashed or the call wouldn't go through, but hopefully that can be resolved with new software updates. This happened so infrequently though so it's not a big problem.

Dialpad Review

Dec 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that our company was able to get rid of our desk phones and the money associated fees. Dialpad has allowed our company to be more mobile and integrated at the same time. dialpad is easy to use, easy to transfer calls, easy to do 3-way calls, and text.

Cons: We periodically need to restart the software or log back in if we need to update our phones to the latest software. When you can't remember your password or login info, that makes it slightly difficult. Not a software issue but nonetheless, keep your login info handy. Another drawback is if you have two numbers, a work number and a personal phone number, you cannot transfer calls via dialpad if a work call comes in on your personal number. I work in real-estate so maybe that's an industry specific issue. Again, not really a software issue.

Dialpad

Nov 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The cost, the functionality, and the flexibility with the mobile app.

Cons: Some of the admin level controls were lacking or not intuitive, however, I recently saw the admin panel has been revamped, so some of these issues may have been addressed (not had much time dig into the new updates)

Overall: Dialpad has been a great improvement over the traditional, legacy PBX phone system we used to have. For a small, professional services business like ours, Dialpad was a huge leap in efficiency and cost from what we had before. SaaS VOIP systems are definitely the way to go!

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My favorite choice for office telephones

Jul 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Very good pricing

- All the features one can reasonably look for

- Great ability to work from anywhere

- Interesting set of new features being added

- Nice ability to also use a real deskphone (Obihai) if a user cares about that

- Very responsive to feedback (they added a button on the main phone screen based on my recommendation)

Cons: - Still confusing for non-technical people to swap between headsets, mics, etc.

Overall: Needed a phone system that easily worked well remotely without any phone system in the office - needed it to be entirely cloud based. This fit the bill.

I have followed the team at Dialpad since they were at Grand Central and have been very impressed with the way the think about telephony.

Simplest office phone solution!

Oct 16, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: When our team migrated to Dialpad, it was so easy to retain our original direct phone numbers and we love the ability to make calls, take messages and text through the desktop and mobile applications. I also love how easy it is to transfer calls, set out-of-offices, and search through older conversations.

Cons: Initially, the call quality was not as good as it is now and it is still improving. But I am impressed with the quick feedback tool to "rate the quality of this call" after most conversations.

Overall: Dialpad has helped our office to minimize desk clutter once all those phones and lines were gone, plus it's helped us to broaden our communication methods through the desktop/app texting. It's saving us time and mental margin to keep all of our calls where we spend our time anyway - on computers or mobile devices. We're able to answer the phone and take care of guests sooner.

Dialpad - A Pretty Good Service

Nov 16, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Running our phone line through our computer has been a great asset.

Cons: There are a few difficult to find use things about Dialpad. It is hard to find the messaging sometimes and does not default to the most recent phone calls. Also always has alerts which are annoying because we cannot get them to go away. Also sometimes it drops calls when away from my computer.

Overall: Overall Dialpad has improved since we first started using it. In the beginning we had a lot more call issues. So far we don't have those types of issues any longer.

Great product for the price.

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use, sounds GREAT, easy to admin, great product for the money, until you start adding additional features. Most businesses can use the standard version and be perfectly happy.

Cons: We run a call center, that package starts getting pricey. There are a few features that I wish were included in the base package, but the standard package should work fine for most small businesses.

Overall: Fantastic. We've tested countless other phone systems and this one is so easy to use and manage, and it's reliable.

Great Softphone application!

Jan 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great application, simple yet very efficient. This is perfect for those companies who call out prospects and doesn't need any physical phones.

Pros: I like using this application as I can reach a lot of prospects. It's very easy to use and its interface is very simple. I like its feature that it allows me to save all numbers dialed on a certain date so I can track and get a follow-up callback from them.

Cons: All in all, it's a great application but one thing that I've noticed, whenever I leave a voicemail message, it's automatically transcribed into a written message which sometimes the words are not exactly the same words that I've mentioned. It needs to improve.

High Quality and Feature Rich VOIP Phone System

Nov 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The most important thing is the quality of the calls. I rarely have any choppiness or dropped calls. The desktop app is great with the ability to turn on do not disturb and the ability to switch seamlessly from a desktop call to a mobile call is great.

Cons: I wish it was possible to create voicemail only users either for free or at a lower cost without having to purchase all users a full seat.

Overall: A complete, enterprise featured phone system at an affordable price for small business.

Really helpful app for a small business.

Jun 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It gives our small nonprofit the full capabilities of a large enterprise. It helps us build credibility with our customers by meeting their expectations for professionalism every time they call.

Cons: We aren't taking full advantage of all it's features because we can't afford it for all of our team. I wish they had nonprofit pricing that could help organizations like ours.

Overall: Helped our small outfit build credibility by having an advanced suite of features for our phone lines.

Professional Privacy Option for Business Calls

Jan 18, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The option to connect your phone number to a call forwarding system to protect your personal phone number makes business calls a breeze. This enables our employees to utilize their personal phones while protecting their personal number instead of purchasing work expensed phones for each employee. There are features that allow voicemails to be left via email and calls directed to specific individuals.

Cons: I have experienced times where there is no alert that I have a missed call or voicemail unless I check the app itself. During a busy work day, it is likely that I will miss a call or message and unless I physically check the app, I will not know that someone is waiting on my response.

Overall: For a basic phone call forwarding system, this is a good option for businesses that do not have a high volume of calls.

Great VOIP Service

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use anywhere you are in the world and on the go, whether in your office or on the road. It is great to have one central number for business that is totally mobile.

Cons: I have two numbers and sometimes find the call logs confusing. Also, when an incoming call is received you are not made aware which number the person has called.

Overall: It is nice to be able to provide a dedicated number to clients without having to use your personal cell phone number.

The best VOIP provider out there

Oct 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything from the desktop software, the mobile app and the integration with a desk phone works absolutely seamlessly. The ability to quickly create contacts prior to calling makes it easy to see who's calling you back at any time. I used texting on a daily basis as a way of reaching prospects as well. FANTASTIC!

Cons: None come to mind - fair pricing and did everything I needed it to and more.

It's my phone system for work

Jul 03, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really like that there is an app for my iPhone so I can make calls from it and text clients when I'm on the go. I also like that I can be at my computer and text people.

Cons: The text on the app is really small so it's a bit hard to read. I haven't figured out if that is an iPhone setting or Dialpad setting.

Overall: I already have recommended it to others because it's really convenient and helps me keep all work related texts in one place.

Great product... room for improvement

Feb 16, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Quality, ease of use, great value

Cons: Sometimes if my clients login before I do, my audio options disappear and I have to end the call and it drops everyone off... it's not very professional.

Overall: UberConference is my favorite conference call and screen sharing product. I love the clean and user friendly interface and find the product very easy to use. Call quality is great and the price is very reasonable. However, my clients sometimes have a hard time with connecting to audio for the first time. It's not clear to them they have to select an audio option. It might be a good idea to use a pop-up window once they log in to allow them to select an option. It would be wonderful to add a video option as well as allowing a viewer to control your screen. I like this product and use it multiple times a day. Looking forward to continuous improvements.

Recommendations to other buyers: I included in my review, video option would be great

Good but gets in the way sometimes

Feb 16, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great, easy for me and my colleagues to use.

Cons: There are a few problems: 1) Not compatible with Safari. 2) "Adding a caller" is a flawed feature. First, I can't tell the status of what is happening when the system is dialing out. Also, I can't call someone if there phone number includes an extension (which happens quite often). 3) People are often confused when they connect to the conference via web. The caller ID information is often wrong so the user sees unfamiliar names and thinks they are in the wrong place.

Overall: I use Uberconf to conduct customer research interviews. Generally a great tool, but a couple of problems. First, it's not compatible with Safari which creates a problem for some people. Also, I can't seem to dial out to people whose phone number requires an extension.

Recommendations to other buyers: See cons.

One of the best dialers out there

Jun 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Stable platform hardly ever crashes and does a great job with connectivity. Audio is usually crystal clear especially when calling other dial pad users

Cons: Sometimes, the Bluetooth headset confuses dialpad and audio stop working. Sometimes the audio cuts out, or it will just continue to dial somebody without it actually going to a dial tone. Usuallya quick application quit does the trick.

Review

Jul 19, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and functionality. Compatible with multiple OS platforms and desk sets

Cons: The outbound display on the phones shows a relay number instead of the dialed number. This is confusing and degrades product perception.

Overall: Overall our experience is good. We install the product for customers and use it in our business. Customer service is the biggest holdback with this product, the current model needs to be inline with similar products.

Amazing product. Game changer.

May 31, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to send and receive text messages from my employees directly from my computer. It's so much faster. I can also answer calls right from my laptop, for when I'm away from my phone. Being able to internally message office coworkers. I also love being able to quickly listen to individual voicemails, rather than sitting there listening to dozens just to get to one I've been waiting for.

Cons: The new Voicemail to Text feature. They have some work to do yet with that new feature. The translation is terrible!

Two years in to using Dialpad

Nov 20, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Call from anywhere. App for phone, deskphone & laptop. Easily deploy and change phone tree. Emailed voicemails and transcripts.

Cons: HD Calling on iPhone app doesn't work for my phone (iPhone SE) consistantly enough to utilize, although the fallback method works very well.

Overall: We're able to quickly handle changes to our organizational structure, and manage remote workforce with ease.

Capterra loader

Dialpad..... my savior from being a slave to the old phone systems

Jul 19, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The freedom it provides and it acts just like a true phone system that would cost me thousands to set up.

Cons: The app is a bit inconsistent, there seems to be a lag in time while in conversation, and I don't like how it shows on other people's caller IDs.

Overall: Overall, Dialpad has been such a blessing for my company. It provides me with everything I need in a phone system and more. For the quality of product I receive it feels like it is under-priced due to it's value and professional perception my company receives. I will never go back to the old style phone system again. Thanks Dialpad!

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Works great in its current state, needs more integrations

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its simple, easy to use, and a good value. I can also add and remove employees in various area codes very easily and its easy to transfer within the company using the softphone.

Cons: Needs to integrate with Zapier so that we can use our phone numbers to automate outbound texts.

Overall: The company supports their product, and we've been happy with them for 3 years now.

Capterra loader

Best digital phone service for a startup

Feb 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Dialpad is packed full of features that we learn about everyday. You can't get a better comprehensive product for the price. We have a dedicated business phone # that we can call or text from, digital voicemail and a conference line. The iPhone app is super slick and easy to use.

Cons: I don't really have any qualms. It would be a nice feature to filter or organize text messages that come in vs. calls just so we can respond to them appropriately.

Overall: We've been using Dialpad for almost a year. It was easy to register, get set up and use. We have never had any down time or events where our # didn't work. All in all it's a wonderful product that we have recommended to many other small business friends.

Useful Calling Software

Jan 15, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: -Easy to use and manage

-Reliable

-You're able to record calls

-Onboarding new employees is simple

Cons: Very rarely does there come a time when this happens but reporting can be limited. I also suggest having great internet speeds for Dialpad to work to the fullest.

Overall: I have used many different phone systems and Dialpad is the best. It's so easy to run and manage.

Capterra loader

The best for working from anywhere!

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Our team LOVES this software because it allows us to work from ANYWHERE. We can answer phone calls remotely or on the road by using the desktop app or the mobile app.

We've also found the texting feature to be incredibly helpful! This allows us to communicate in a whole new way with our clients. I love that I can also keep important info right in the contact's page - including special notes (that alert my team of their importance, too) and links to their page in our CRM.

And finally, I love that I never have to punch in a number! If I already have the client's contact info, I can just click on it and the phone call begins. So helpful!

Cons: Every so often, we do experience glitches with the software, but there are updates so often that they NEVER last long. The benefits of this software FAR outweigh the teeny glitches we've experienced.

One thing: I'd love to be able to mark messages as "Unread" so that my team members can see them if I've already read them.