# TapMango Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TapMango the right Customer Loyalty solution for you? Explore 186 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148733/TapMango/reviews --- TapMango 4.8 (186) [View alternatives](https://www.capterra.com/p/148733/TapMango/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of TapMango Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews NA Nihal A Marketing StrategistRestaurants, 11 - 50 employeesUsed the software for: Less than 6 months. “The customizable features, like branded apps and SMS campaigns, allow us to stay connected with our audience in a way that feels personal and professional.“ January 15, 2025 DJ Dean J FranchiseeRetail, 501 - 1,000 employeesUsed the software for: More than 2 years. “I’ve had batteries expand and break the tablet“ June 21, 2025 AR Aryanna R General managerFood & Beverages, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The app is very streamlined, helping us monitor our customers and put out important campaigns and promotions for our company.“ January 14, 2025 JS Jordan S District managerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Not much to say that I don’t like about tap mango!“ January 14, 2025 MT Mas T OwnerRestaurants, 51 - 200 employeesUsed the software for: More than 2 years. “Pesonalized loyalty program. If you can think it, they can most likely help impliment whatever loyalty plans you might like to use.“ January 17, 2025 MM Melissa M media manager Retail, 11 - 50 employeesUsed the software for: 1-2 years. “Because of the industry I am in I am not able to text my customer list.“ September 14, 2022 KP Kirsten P OwnerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “I love that I can continue to get Technical support when I want to add or make any changes to our loyalty program.“ January 17, 2025 MA Monica A OwnerFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “The area that I find most difficult to work with is the creation of Email Templates and Email Campaigns.“ July 16, 2020 ## Showing most helpful reviews Showing 1-25 of 186 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Natalia C. Founder Retail Used the software for: Less than 6 months ### "Highly Recommended " January 28, 2019 5.0 They have been amazing to work with from their initial sales approach to their constant customer service through this process. I am looking forward to working with them as my business grows and ages and hope that once we are fully set up (I have been using the program for 3 months), I won't have to rely so heavily on their support team and my customer loyalty initiative can mostly run itself so that I can focus on other parts of my business. Pros I have a retail boutique where I use Lightspeed as my Point of Sale system. After reviewing customer loyalty programs that integrate well with Lightspeed, I was very pleased to come across Tap Mango. Aside from their easy integration, I really appreciated their re-targeting capabilities, customer recognition and rewards, and their check-in system. I wanted a program that was very inclusive and gave me the ability to enhance my customer loyalty through a one-stop platform. Since using the program, I have been able to develop e-blasts to promote new arrivals and sales, strengthen my customer communication and engagement, and track customers who visit/purchase. Upon recently, I am delving into understanding the analytics that the platform provides. Overall, my strongest pro of utilizing this software is the customer support that I have received from my account manager . He has been a great support is helping me understand the capabilities and process of the software, and has truly worked to set up my requests in a way that the system can automate my re-targeting initiatives as easily as possible. He seems to really care about how the program enhances my business' growth and has been readily available at all times. Cons The most significant con that I have of the software is the usability. As I mentioned before, my account manager has played an integral role in my ability to use and understand the software, however, if it wasn't for his direction and dedication I wouldn't really know how to use the program the way that it would be most beneficial for my business. I have needed to rely heavily on to get me set up. For example, it was tough for me to create an email template that was branded in the way that I needed it to be for my business. Their design team created the template for me that I am now very happy with, however, it would have been impossible for me to know how to do it on my own. A second con is their reporting and analytic system. I know that they are working to improve it, and I am currently working with acc manager to develop a work around to better understand my customer analytics. While it is definitely possible to pull comprehensive reports, but the program itself could use a better design to understand your analytics. Review Source Response from TapMango February 11, 2019 Thanks for the glowing review, Natalia! We appreciate all the feedback as it helps us identify areas where we need to improve. Since you mentioned you were having trouble with the usability of our email builder, I'm pleased to inform you that we are currently working on an enhanced email designer that is much more user-friendly. This improved tool will be launched very soon and your account manager will let you know as soon as it's ready. Thanks again for your feedback and for your business with us! KP Kirsten P. Owner Retail Used the software for: 6-12 months ### "Happy Happy Customers! " January 17, 2025 5.0 It has been great, the customer service and technical support has been fantastic. It has not only added value to my company, but it truly works! We see a ton of people coming back from getting our automated text for birthdays, "miss You" texts ect. These were all things Tap Mango had suggested upon our initial integration and it really does bring people back in! Pros I love that I can continue to get Technical support when I want to add or make any changes to our loyalty program. They are always quick to help. Cons I wish it could have a little better integration with our POS system in the sense that we can have discounts on specific items ect. Switched from [Square for Retail](https://www.capterra.com/p/170272/Square-for-Retail/) Squares loyalty program had no customization what so ever. It allowed points to be earned, but that was basically it. I needed something that I could customize to everything I was needing. Review Source SR Sebastian R. Owner Hospitality Used the software for: 1-2 years ### "Punch cards have better ROI and engagement in small businesses" October 13, 2019 3.0 It was a great sales experience. Sales team know their app up and down. Great customer service at the first phases. Then I was pretty much left on my own. Everytime I reached out for help on getting campaigns, the ball was put in my court. I know Fivestars reps help with campaigns. I wished I had gone with them. Pros 1-Biggest reason why I went with Tapmango was users were able to self-checkin 2. it has a basic integration with square calculating rewards for my staff Cons 1\. Customer facing tablet is not intuitive to customers. I reached out to complain to support and the response was blaming my customers. (101 - UX never blames the customer, but in this case the customer was blamed) 2. Gift card redeemption is full of bugs. I've had customers walk in the day after I sold them a gift card and the balance was showing $0 dollars. I reloaded the gift card with the balance of the previous day and it then showed double the balance. Aweful experience for me as a business owner and operator when i have to try to explain myself to my customers. 3. Not much support from SMS campaigns. I was told on day one that tapmango was an expert in the coffee shop industry and they would help me get the money out of the program. I have not gotten much help other than trying to push me to get customers to come for the free products. QUICK TIP: ANYONE CAN INCREASE LOYALTY USAGE IF YOU GIVE PRODUCT FOR FREE 4. Customers don't have to opt in through a text message. As a result, I have found that most customers give fake numbers. I've gotten a couple of complaints from people who are not even in my state, plus I've seen a bunch of bounce number (there is a reason, fake numbers) 5. Too many bugs to know what is going on. I had a customer register and once his profile was open, the customer had over $50 dollars in rewards. That was one that I noticed, I am not sure how many times that has happened and I haven't just notice. Support said everything looked good Alternatives considered [SumUp](https://www.capterra.com/p/170673/SumUp-Air/)[Preferred Patron Loyalty](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/)[Kangaroo](https://www.capterra.com/p/149363/Kangaroo-Rewards/) Reason for choosing TapMango 1.Self-checkin to speed up customer flow. Coffee shops are loud with tons of traffic at pick times, asking for numbers over the counter or asking customers to download and app was not feasible for me. 2. Integration with POS Review Source MR Maggie R. Owner Restaurants Used the software for: 6-12 months ### "I love Tapmango" January 17, 2025 5.0 Overall, Tapmango is great and I woul reffer to all my coustomers, family and freinds. Pros First of all, I love the Tapmango's staff. Everyone is super nice, always quick responce. When I need a help , they are alway there for us. Also the App is great. I never thoght small business like us can have our own app. Cons I wish Tapmango will offer us their own giftcard program or inteligate with company who offer more reasnable. Switched from [Ecwid](https://www.capterra.com/p/143648/Ecwid/) I had a few problems and they did not fix it. Review Source RG Ryan G. Owner Food & Beverages Used the software for: 2+ years ### "Super Powerful, Worth Every Penny Despite Learning Curve!" January 15, 2025 5.0 Amazing, it's very advanced and works very well despite the learning curve. Pros The rewards program can be super trailered. The filters to create lists to exactly target the loyalty members I want to send marketing to is fantastic. We also are able to create pretty advanced automation as well which saves a lot of time, but keeps us front of mind with customers! Cons Things are sometimes buried or not where you would expect. My wife doesn't like to use the system because it does take time to figure out where things are. Specifically, creating an email and sending seems to inception a lot. Also, when we need to update our menu with our Square integration, it works, but it does take 3-4 times of syncing/verifying to get everything looking exactly like we want. Alternatives considered [Square Loyalty](https://www.capterra.com/p/276727/Square-Loyalty/) Reason for choosing TapMango While more advanced when we opened, we knew we wanted to grow and Tapmango had the features we knew we would grow into and we did! Review Source MT Mas T. Owner Restaurants Used the software for: 2+ years ### "Customized loyalty program" January 17, 2025 5.0 Great treatment, no matter the size of your business. It's great when you feel like you are treated like a top level customer. Pros Pesonalized loyalty program. If you can think it, they can most likely help impliment whatever loyalty plans you might like to use. Cons Website is a bit clunky and difficult to use. But account managers can help navigate those concerns. Alternatives considered [PAR Punchh](https://www.capterra.com/p/195594/Punchh/) Reason for choosing TapMango Features and customization along with a company that would work with a business of my size. Switched from [NCR Voyix](https://www.capterra.com/p/7227/NCR-Counterpoint/) New POS system and had to come up with a new system. Review Source OK Olga K. President Food & Beverages Used the software for: 1-2 years ### "President of the Anoush" January 16, 2025 4.0 Great customer service. Custom design homepage on the tablet Pros Having a website along with a reward account Cons The complex of the portal and difficult to make changes Reason for choosing TapMango Sales person offered a lot more options. Review Source BJ Brooke J. Owner Retail Used the software for: 2+ years ### "Great email and text service!" January 16, 2025 5.0 We love the rewards and so do our customers. We switched to TapMango from another service and will stay with it. It was a great decision for our company. Pros We love the text and email options!!! Customer support is also amazing! Cons We wish the emails had some more animated options for moving graphics and fun cute texts. Maybe they do and we need some help. Switched from [Email to PDF for Outlook](https://www.capterra.com/p/172160/Email-to-PDF-for-Outlook/) It was too expensive. They didn't offer texting. Review Source KH Katarina H. Owner Arts and Crafts Used the software for: Less than 6 months ### "Amazing features + support" March 17, 2025 5.0 They have amazing support and work with you 100% to get things set up wonderfully! Pros It's feature rich and very customizable! Cons I don't have access to edit everything ie: the app + redirect pages etc. Alternatives considered [Smile.io](https://www.capterra.com/p/169446/Smile-io/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Talon.One](https://www.capterra.com/p/159778/Talon-One/)[Marsello](https://www.capterra.com/p/152524/Goody/)[Loopy Loyalty](https://www.capterra.com/p/160859/Loopy-Loyalty/) Reason for choosing TapMango They had all of the features I wanted and then some. The price was extremely reasonable for everything offered especially in comparison to other options. Review Source Raheel R. CFO Retail Used the software for: Less than 6 months ### "This is the Best of the best when it comes to a loyalty program for any small or large business" April 14, 2024 5.0 Great onboard process, I would have liked more one to one training and more support when setting up. Shipping and setting up was delayed but that is to be expected with a company and team that is growing faster than they can keep up with. But I am sure they are spending extra time to get more support and staff to make this more smoother as time moves forward. Pros Advanced features, great POS integration, very advanced software development, and a team that tested each feature as a user to work out any bugs and make this software smooth and seamless to use for all types of users with novice to advance technology knowledge. Cons GUI and onboarding process could be better but all can be self learned on their great resource platform of zendesk with step by step articles and videos, though it is time consuming, a great platform takes time to learn if it has such advanced and superior features that can be tweaked to your liking and tori industry. Reason for choosing TapMango Integration, support, advanced features and technology. Instant win raffle option that no one else offers and many small software developments that excite our staff and makes it fun for all our customers and leaves a memory in our visitors about how fun it was to visit our location. Switched from [360NRS](https://www.capterra.com/p/218234/360NRS/)[SumUp](https://www.capterra.com/p/170673/SumUp-Air/) Five star was great in the beginning but they left a lot to be desired. When they lost SMS, they still charged us similar pricing and had no alternative options. We lost all the great features we liked about them and still paid the same money without having more guidance on how to move forward. Their technology was lacking and they do not integrated with any other POS systems but their own since SUMUP bought them out. This led to many many losses in features and with no integration became a burden to our employees and customers as it left us spending more time to get basic things done. In 3 years they never advanced or had updates or upgrades and it got very time consuming when we are busy, and as a small business you should make it easier for us when we are growing, but instead became a chore to run their system. Review Source MB Michael B. Franchisee Owner Restaurants Used the software for: 2+ years ### "Tap Mango review" January 14, 2025 4.0 Overall, Tapmango is a great service, but they need to improve their integration with certain POS systems, particular for online ordering to be 3D secure. Pros Customer Service is prompt and generally helpful. Cons There are some integration issues with the POS that create difficulties in running the business, particularly with chargebacks. Review Source NA Nihal A. Marketing Strategist Restaurants Used the software for: Less than 6 months ### "Loyalty Program for Customer Engagement" January 15, 2025 5.0 The platform’s features, like automated rewards, SMS campaigns, and branded apps, make it easy to provide a seamless and engaging experience for our clients. Pros What I love most about TapMango is how easy it is to set up and use. The platform is incredibly user-friendly, making it simple to manage our loyalty program and engage with our customers. The customizable features, like branded apps and SMS campaigns, allow us to stay connected with our audience in a way that feels personal and professional.The support team is also fantastic, always available to assist with any questions Cons The pricing could be more flexible for smaller businesses, as it may feel a bit steep initially. That said, once everything is up and running, the value it provides outweighs these minor challenges.Also the loyalty app is only available on ios for now and wish they would roll out to Android users as well. Review Source AR Aryanna R. General manager Food & Beverages Used the software for: 1-2 years ### "Streamlined " January 14, 2025 5.0 The responsiveness and use and is very helpful. The app is very streamlined, helping us monitor our customers and put out important campaigns and promotions for our company. Pros The responsiveness and ease in getting things done Cons The aesthetic of the website is ugly and a little chaotic Review Source TB Tammy B. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "They are Awesome" January 16, 2025 5.0 It has been seamless process with all of the staff, the product is amazing and we even did the app which I am so excited about and able to promote to our clients. Price is very reasonable Pros All the different benefits and the staff is super helpful and professional Cons Nothing on their end, mostly on our franchise side of things with the integration Review Source SS Sandra S. Owner Retail Used the software for: Less than 6 months ### "Not designed for clothing Boutiques " August 1, 2019 5.0 All in all this platform has GREAT potential. But the flow and ease of use REALLY needs work. I honestly dont think this is a platform for clothing Boutiques. Unfortunately we signed a year agreement with them because i felt I did enough research on it and it seemed amazing. But the execution of the platform in a whole is just not great. Pros \* Customer service is top notch! \* All the possibilities for the software has great potential. \* There is no other customer rewards program like this out there. Cons It is NOT easy to use. We have an online store as well as a physical location. \*Customers are confused as where to go to complete their profiles as no matter if they sign up using text, we only get their phone number. If they sign up using their email from our website, we dont get their phone number. No matter what, their profile is NEVER complete. Unless they sign up in store. If they are online shoppers, they do not know that they HAVE to go somewhere to complete their profile. \*Customers are having a hard time connecting to our store on the tapmango app to view their rewards. \*The Facebook sharing option is a total joke. A customer shares a pic of themselves wearing an item from our store and the link that is shared goes to tapmango instead of our store! Then the potential customer has absolutely NO idea what to do from there. How is that beneficial?? \* Tapmango implemented an online ordering process for the app. BUT it's useless to us as we sell womens clothing and you can not provide pictures to your customers. Review Source Response from TapMango August 16, 2019 Hi Sandra, Thanks for your feedback. We're always striving to improve and take feedback very seriously. We're glad we were able to come to a resolution over the phone. For reference, the generic mobile app is meant to be used within a business first before it can be used remotely. Given your customers shop online a lot, we can set you up with a branded app to resolve this issue. The purpose of the Facebook post is for customers to be able to sign up to your rewards program directly from the post, which is why it is hosted by TapMango. Lastly, the online ordering was developed for our quick serve restaurant clients and we apologize for any confusion. Our support team is always available to help and we regret that this feedback was not addressed sooner through our frequent follow ups. We are confident that our conversation following your review provided adequate solutions. Should you have any further questions or concerns please don't hesitate to contact us! MK Mary K. Operations Manager Cosmetics Used the software for: 1-2 years ### "Tapmango is a must for our business" August 23, 2022 5.0 We love it and plan on keeping it for a long time. It is easy to navigate and it has really helped our business with retention and understanding marketing analytics. Pros We love that we can launch marketing and promotional campaigns with ease. If we have too much of a product, we are able to tailor the campaign to push an item for a promotion or sale. We also like to send out messages for days that we are closed for holidays. Cons I don't have any major gripes. At times, it can be little fussy for the client device and they can accidentally send points to the wrong client. Otherwise, I do not have any complaints. Reason for choosing TapMango I did not have a role in selecting the products. Review Source GM Glen M. Marketing Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Fantastic Product" February 12, 2019 5.0 This system is completely changing how we do business. It gives you so many options and features that we have had a huge uplift in monthly returns so far, and the system pays for itself Pros I have been a marketing manager for over 20 years now and have my own marketing consulting business. I have used more marketing tools than I can remember and have had much success with many of them. We have just started with TapMango and I can't express, how impressed with this company and product. Starting with their sales team was a complete pro. I get sales pitches all the time to start new software and services. the team approached the process as I would have wanted it. They did call me and try to sell me randomly, but spent time before our call and learned about my business, and directly showed me the benefits of how TapMango can solve my current concerns and even did research on other similar business and how they use the System. I didn't feel like it was a hard sell, but rather a consultant who wanted to help our business. The onboarding process was extremely smooth. support team has been a fantastic support in understanding my business and helping strategize how we can best use the service, set up systems that will solve my current challenges and team even did the leg work on setting it up for us, provided me full education on the system, and even continues to follow up and make comments as they can see what I am doing with it. This company has been fantastic for us! In a short time, we have used it, it has instantly changed our business, in that we are completely changing our 2019 projections and goals. Cons Nothing at all. It is so easy to use, and the support we get is wonderful. Review Source JP John P. Cinnaholic Corona Operations Food & Beverages Used the software for: 1-2 years ### "The Best Loyalty Program on the Market Today!" January 20, 2021 5.0 I loved the whole experience. I would definitely recommend this loyalty program to business. I personally think it’s one of the best ones on the market. Pros I loved how easy it was to get to my customers through text and email. We had an app that we created for our customers to order ahead and it was very helpful. You have the Tapmango team on standby if you need help and when I reached out to them, I got help within minutes. Cons App can be updated and be much more user friendly. Would like a refresh of app every 6 months to a year so that way it doesn’t seem too “boring” Reason for choosing TapMango A few of our stores have this product outside United States so we looked into it to see what it was all about. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) They do not have text messages or an APP Review Source RA Ron A. owner Arts and Crafts Used the software for: 2+ years ### "Great Reward Program" June 3, 2022 5.0 Great software. Looks very personalized and the customers love it. Pros I like the ease of use, both for customers and staff. The only reason I gave it 4 stars on "ease of use" was that occasionally I need help implementing a campaign. I will say the customer service I get is always 5-star! Cons nothing in particular. It probably does much more that we're not utilizing. Review Source CS Christina S. Manager Retail Used the software for: 1-2 years ### "So many ways to reward Customers!" April 27, 2017 4.0 There are so many different things that you can do on a regular basis to keep customers coming back! Pros I love how it is tailored to my company. If i want to make a change, add a feature, or if I am just having trouble figuring something out, there is someone there to help me all the time! I have never had an unanswered question! There are so many different ways to reward your customers, from automatic texts when they haven't been in for a certain amount of time, to sending out specific promos and vouchers to get them back in sooner. The birthday gift is a huge hit as well! We just give out something small. But Customers love it! Cons The only con that I would have is the trouble I had in the beginning with the tablet not staying charged. But a new cable that I got sent for free and staying diligent to make sure my staff turned off the tablet at the end of each day made a 100% improvement. Review Source AK Audra K. Online Manager Retail Used the software for: 2+ years ### "TapMango Rewards Program Review" September 12, 2022 5.0 Pros I find that our customers enjoy the Rewards and features associated with TapMango and it brings them back for more purchases. Cons The backend is a little difficult to use at first but Customer Support has been very helpful with the process. Review Source NW Nicholas W. Head of IT Food & Beverages Used the software for: 6-12 months ### "Excellent Product Excellent Team Flexible Pricing" April 28, 2022 5.0 Pros The dashboard is fairly self-explanatory, and the UI is intuitive to navigate. Most importantly, able to capture customer data in detail to run personalized campaigns or promotions. TapMango works internationally which comes in handle as we expand futher. Cons No direct integration to Revel POS but this is temporary, TapMango is working on the integration. Review Source JW Josh W. Manager Retail Used the software for: 2+ years ### "Awesome way of rewarding return customers" April 16, 2020 4.0 Pros The ease of use for both our end and the customer is fantastic. Just click and go. It is also great to have a database with so much information afterwards Cons There was a point where a number of accounts were deleted. It was remedied very quickly and without complaint Reason for choosing TapMango Above average communication and stellar customer service Review Source LJ Lisa J. Marketing Designer Entertainment Used the software for: 6-12 months ### "Great Rewards Program!" March 11, 2020 4.0 Personally, I have enjoyed learning the software and developing a deeper understanding of how the integration works. For our business, we have seen a marked improvement in revenue since starting the program. The customers love it too! I have especially enjoyed working with the tech support department, most prominently \[SENSITIVE CONTENT HIDDEN\]. I'm super-excited that I will get to work with \[SENSITIVE CONTENT HIDDEN\] as an account rep. Pros The ability to customize it to our needs. We are always trying new approaches to our rewards to find out what works. It also allows me to go back and analyze a campaign to see how viable it was. Cons I would like more control over what the customer sees on the app and the tablet Review Source JK Jeff K. Partner Restaurants Used the software for: 1-2 years ### "Great company " October 6, 2020 5.0 Really great! They’ve been amazing through the whole covid shutdown, helping implement new ways to drive business. Pros The customer support is amazing, always available when you need them. Cons Takes a little time to learn how to use the platform. Switched from [Flok](https://www.capterra.com/p/131017/Flok/) Flok closed up shop Review Source Similar Products Featured ## Related categories [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Food Delivery](https://www.capterra.com/food-delivery-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.