# Page 2 | TapMango Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is TapMango the right Customer Loyalty solution for you? Explore 186 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148733/TapMango/reviews --- TapMango 4.8 (186) [View alternatives](https://www.capterra.com/p/148733/TapMango/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 2 - Reviews of TapMango ## Showing most helpful reviews Showing 26-50 of 186 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DJ Dean J. Franchisee Retail Used the software for: 2+ years ### "Great customer interface " June 21, 2025 4.0 Overall it’s been very good though the I would prefer it to be integrated with my POS system so I only have one tablet on the counter. But I’d recommend it as a solution. Pros It’s customer user face is easy to use. I would prefer it to be integrated with my POS system so I only have one tablet on the counter. But I’d recommend it as a solution. Cons The tablets are cheap and don’t last despite being in a perfect situation. I’ve had batteries expand and break the tablet Review Source Response from TapMango June 23, 2025 Thank you so much for your feedback, Dean. We're glad to hear you find the system easy to use and would recommend it as a solution! We completely understand the desire for a more streamlined setup and appreciate your comments about POS integration. We're continuing to explore ways to improve compatibility with more systems to simplify the in-store experience. We're also sorry to hear about the tablet issues you've encountered. That definitely shouldn’t be happening. If you haven't already, please reach out to our support team - we'd be happy to look into this further and send you a replacement if needed. Thanks again for sharing your experience - it really helps us continue to improve! EM Eric M. Owner Retail Used the software for: 2+ years ### "Tap Mango - Great Rewards Program for POS " January 14, 2025 5.0 The service has been great to be honest. I have a rep that I can call whenever I want. They talk me through any issues I'm having or help me to create unique solutions, sometimes making it happen themselves without me having to do anything. The portal is easy to understand and can get fairly powerful once you have experience with it. Pros The portal is nice, easy to use and the email editor works well to create emails that are effective. Cons I'm honestly tired of paying so much for a rewards program but Tap Mango is on par with other rewards programs and from what I've experienced, it offers more. Review Source GS Gary S. Administrator Food & Beverages Used the software for: Less than 6 months ### "Tap Mango rewards and online program review" January 16, 2025 5.0 We were brand new business operating a sandwich store. The effective online ordering through our Clover point of sale system is very convenient and works well so far our customers love the rewards program and as we learn to enhance it, we believe the options are great and will greatly enhance our business. Pros Everyone I dealt with was very professional, informed and very helpful. In addition, the services and product meet our needs of our business. We are in the early stages, but so far we are very pleased. Cons Nothing I like the least at this point everything has been great Review Source TU Tracy U. OWNER Health, Wellness and Fitness Used the software for: 2+ years ### "Highly Recommend" January 17, 2025 5.0 We love TapMango. Each process has built on the next for the most successful outcomes and the staff have all been amazingly helpful. Pros What I like most is the ease of use and the customer satisfaction it brings. Our customers love to build up their points and never miss a chance to sign in. Cons The only wish I have is that it could work with our companies POS, as it is custom to what we do. Review Source MB Michael B. Franchisee Owner Restaurants Used the software for: 2+ years ### "Tap Mango review" January 14, 2025 4.0 Overall, Tapmango is a great service, but they need to improve their integration with certain POS systems, particular for online ordering to be 3D secure. Pros Customer Service is prompt and generally helpful. Cons There are some integration issues with the POS that create difficulties in running the business, particularly with chargebacks. Review Source JS Jordan S. District manager Health, Wellness and Fitness Used the software for: 2+ years ### "Underground Nutrition Tapmango " January 14, 2025 5.0 It’s a been a great experience to have tapmango as our rewards system. \[sensitive content hidden\] is a great help in everything that we do. He helped us integrate our Shopify & clover together for our customers to have a much better experience Pros Being able to see all my reports of my different customers! I love that tapmango is always here to help me. Cons Not much to say that I don’t like about tap mango! Review Source MP Manuel P. Owner Restaurants Used the software for: 1-2 years ### "Ok experience " January 16, 2025 5.0 I give them a 6. Services is good, I feel customer service is good but once you have the service I feel like there is no more communication to improve or ideas. Once they have you they are good. Pros How they stay in touch with our customers Cons Once they set u up they forget about you. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing TapMango Someone I know uses tapmango at another restaurant and that’s why we went with tapmango Review Source AK Ashley K. Co-Owner Arts and Crafts Used the software for: Less than 6 months ### "Send Your Clients Birthday Wishes and Reminders, Love THIS" August 1, 2025 4.0 The ability to customize rewards and have a platform that is safe for customers to use and gain points and review in shop items is top notch. Pros Its ability to send customers reminder texts and birthday reminders. I have had several customers mention that they love that and feels like it is more personal. Cons We have not been able to integrate it with Shopify. For the price I believe that it should be 100% interactable with all the popular shopping applications. Review Source NA Nihal A. Marketing Strategist Restaurants Used the software for: Less than 6 months ### "Loyalty Program for Customer Engagement" January 15, 2025 5.0 The platform’s features, like automated rewards, SMS campaigns, and branded apps, make it easy to provide a seamless and engaging experience for our clients. Pros What I love most about TapMango is how easy it is to set up and use. The platform is incredibly user-friendly, making it simple to manage our loyalty program and engage with our customers. The customizable features, like branded apps and SMS campaigns, allow us to stay connected with our audience in a way that feels personal and professional.The support team is also fantastic, always available to assist with any questions Cons The pricing could be more flexible for smaller businesses, as it may feel a bit steep initially. That said, once everything is up and running, the value it provides outweighs these minor challenges.Also the loyalty app is only available on ios for now and wish they would roll out to Android users as well. Review Source AG Aviv G. owner Restaurants Used the software for: 2+ years ### "Poke Fresh loves Tapmango! " January 17, 2025 5.0 10/10 experience would recommend to other business owners! Pros Great customer service and effective product to bring more people in the door! Cons Their website is difficult to make campaigns in but I just reach out to my rep to do it anyway. Review Source AR Aryanna R. General manager Food & Beverages Used the software for: 1-2 years ### "Streamlined " January 14, 2025 5.0 The responsiveness and use and is very helpful. The app is very streamlined, helping us monitor our customers and put out important campaigns and promotions for our company. Pros The responsiveness and ease in getting things done Cons The aesthetic of the website is ugly and a little chaotic Review Source JS James S. CEO Restaurants Used the software for: 1-2 years ### "Chat session review" January 14, 2025 5.0 Pros Easy to work with Chat session, I had all my questions answered in a timely manner Cons I had no problem with the chat session the person on Tap Mango end was very helpful Review Source TB Tammy B. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "They are Awesome" January 16, 2025 5.0 It has been seamless process with all of the staff, the product is amazing and we even did the app which I am so excited about and able to promote to our clients. Price is very reasonable Pros All the different benefits and the staff is super helpful and professional Cons Nothing on their end, mostly on our franchise side of things with the integration Review Source GP Giovanni P. General manager Food & Beverages Used the software for: Less than 6 months ### "Excellent service " January 16, 2025 5.0 Pros Very simple and easy to use. The customer service excellent service. Cons So far so good. No complaints at this moment Review Source DS Dave S. Director of Marketing Food & Beverages Used the software for: Less than 6 months ### "Outstanding Product for Restaurants, Built to Scale" March 19, 2020 5.0 Overall, Tapmango has been a great asset for my business. We launched our restaurant in February 2020, and due to the ease of signing up new customers, within our first month we had over 500 people in our program with over 50 app downloads. These are awesome numbers for a new business, no matter what industry you're in. Also, the support has been amazing, whether it's one-on-one calls or emails with my Customer Success Manager or live chat with Customer Support, I can rest assure that my issue will be resolved asap. I would recommend Tapmango to any restaurant owner looking to improve their bottom line, increase loyalty, build an ecosystem, and boost their technology arsenal. Pros For my business, these are the features that have been most impactful: 1. White-label App: Tapmango gave us the ability to have a mobile app for both iOS and android branded to our business from day one. Plus with mobile-ordering functionality for customers to order ahead, as a new business this is the most rewarding feature, as having our own app built with these same items would have cost thousands. 2. Ease of sign-up: With the in-store tablet, its super easy to introduce the program to customers and have them sign-up on the spot. All they need to do is input their phone number, check two boxes (terms of service, agree to receive SMS communications) and that's it. They can start building points from their first purchase. Plus, customers can also join the program via text, online forms or smartphone. 3. Marketing capabilities: With our business just being a little over a month old at the writing of this review, we have yet to realize the full potential of Tapmango. However, based on the features we've used to date and the ones \[SENSITIVE CONTENT HIDDEN\] (Customer Success Manager) has shown me in training, the sky's the limit when it comes to what is available. SMS messaging, push notifications, emails, vouchers, discounts, instant win (similar to a raffle), mobile ordering with live order updates, friend referral, birthday offers, customer segmentation based on items bought/number of visits/spend/mode of sign-up/etc., program tiers (for e.g. gold, silver, bronze) and so much more. Cons I believe the UI and overall look of the admin dashboard can be improved. It looks a bit dated on the backend and can be difficult to understand for first timers. However, with my Customer Success Manager \[SENSITIVE CONTENT HIDDEN\], I've been able to learn about the different tools and features at my disposal and if I'm not sure about something, he's always helpful. Alternatives considered [SumUp](https://www.capterra.com/p/170673/SumUp-Air/)[Spendgo](https://www.capterra.com/p/173504/Spendgo/) Reason for choosing TapMango As a new business being built for the digital era, being able to reach and attain customers through different touchpoints is important. Tapmango offered us a white-label app, fully customized to our brand with mobile-ordering functionality. Plus, the great reviews from other customers, helpfulness of the Support Team from sales to onboarding and customer success also made it a no-brainer. Review Source ED Erin D. Used the software for: ### "May have been a great product, but we couldn't even get through set up" November 23, 2016 3.0 We already had a loyalty program in our boutique. It was adequate. Not amazing, not bad. So when Tap Mango called and said they could give me more features for less money, I was intrigued. I went through the presentation and we decided (it's a family business) to make the switch, even though our previous service provider actually beat their price when we called to cancel. This was all in the lead up to Black Friday and Small Business Saturday, the beginning of our biggest shopping season. I explained to the sales rep that business has been very slow this year for almost all of the small businesses in our area because of economic issues in our state and the uncertainty of the election, so I need this season to be a big success. I was assured that we would be up and running by Small Business Saturday, no worries. We would have a perfectly smooth transition. Unfortunately, the attempt to transition was anything but smooth. From proofs that weren't sent to me in time to get them printed by the deadline (I actually had to email and request the proofs) to a tablet that dies while connected to the charger and a variety of other issues in between, nothing was going well. I know we all have bad days, bad weeks even, but when everything you are doing is wrong, I expect customer service that is excellent to smooth it over with me. Win me over. Instead I felt like I was chasing them to get answers, and being told, that I just needed to understand that it can be rough and cut them some slack. It would get better. Here's an excerpt from an email from the supervisor: We have thousands of businesses that use our platform, from small single location shops like yours to National franchises in various industries. Although we deeply care about each and every one of our clients and we actually generate more revenue from franchised businesses, family businesses like yours mean much more to us on a personal level. We realize that it might be your life savings, it is years of hard work, it is a career. We get it and in fact a lot of what we do and how we designed the product is with this in mind. I hope this email is a slight sign of this as well. Are you kidding me? Now I have to figure out new promotions for Small Business Saturday because I had centered 75% of them on featuring our updated customer loyalty program, and yet, no one there really seems to care. So today, I cancelled and I hope you stay away or proceed at your own risk. Pros I never even really got a chance to use it because of the poor customer service. I was looking forward to using the geofencing feature though. Cons The user interface could be a bit more user friendly. Review Source Response from TapMango November 24, 2016 Dear Erin, thanks for your honest review. First of all, we're glad you actually decided to proceed with TapMango. Secondly, we are very sorry to hear about your experience. We acknowledge that there were a few hiccups in your onboarding process, and rest assured that your experience has been highly unusual. Regardless, we have reviewed our onboarding processes and made appropriate changes to ensure this doesn't happen again. We strongly believe our Customer Success Team is second to none, and I'm sure you'll appreciate our level of service and the platform itself once you are completely onboarded. Again, we appreciate your feedback. Best of luck. Your TapMango Team. SS Sandra S. Owner Retail Used the software for: Less than 6 months ### "Not designed for clothing Boutiques " August 1, 2019 5.0 All in all this platform has GREAT potential. But the flow and ease of use REALLY needs work. I honestly dont think this is a platform for clothing Boutiques. Unfortunately we signed a year agreement with them because i felt I did enough research on it and it seemed amazing. But the execution of the platform in a whole is just not great. Pros \* Customer service is top notch! \* All the possibilities for the software has great potential. \* There is no other customer rewards program like this out there. Cons It is NOT easy to use. We have an online store as well as a physical location. \*Customers are confused as where to go to complete their profiles as no matter if they sign up using text, we only get their phone number. If they sign up using their email from our website, we dont get their phone number. No matter what, their profile is NEVER complete. Unless they sign up in store. If they are online shoppers, they do not know that they HAVE to go somewhere to complete their profile. \*Customers are having a hard time connecting to our store on the tapmango app to view their rewards. \*The Facebook sharing option is a total joke. A customer shares a pic of themselves wearing an item from our store and the link that is shared goes to tapmango instead of our store! Then the potential customer has absolutely NO idea what to do from there. How is that beneficial?? \* Tapmango implemented an online ordering process for the app. BUT it's useless to us as we sell womens clothing and you can not provide pictures to your customers. Review Source Response from TapMango August 16, 2019 Hi Sandra, Thanks for your feedback. We're always striving to improve and take feedback very seriously. We're glad we were able to come to a resolution over the phone. For reference, the generic mobile app is meant to be used within a business first before it can be used remotely. Given your customers shop online a lot, we can set you up with a branded app to resolve this issue. The purpose of the Facebook post is for customers to be able to sign up to your rewards program directly from the post, which is why it is hosted by TapMango. Lastly, the online ordering was developed for our quick serve restaurant clients and we apologize for any confusion. Our support team is always available to help and we regret that this feedback was not addressed sooner through our frequent follow ups. We are confident that our conversation following your review provided adequate solutions. Should you have any further questions or concerns please don't hesitate to contact us! JA Jessie A. Junior Designer Marketing and Advertising Used the software for: 2+ years ### "With TapMango, boost sales and advance your business" September 17, 2022 4.0 TapMango gives us the confidence to the market and sell products and lets customers pick, order, and contribute to improving their experience by leaving evaluations. In addition to the many advantages this platform has offered, it provides exceptional customer service. We have boosted sales and supported the company's steady and profitable growth due to TapMango. It is a platform that powers large-scale e-commerce, and its user-friendly design makes navigating easy and pleasurable for users. Pros We are given all the resources TapMango has to manage a loyalty program that works hand in hand with the significant shops. It is a simple and user-friendly platform that makes it simpler for us as a company to run promotions and increase sales and for our customers to buy our items and discuss their experiences. Through its easy interface, it is an excellent software for providing services and goods an instantaneous quality. Cons Its performance has been outstanding, and none of its features have caused me any issues. Review Source MK Mary K. Operations Manager Cosmetics Used the software for: 1-2 years ### "Tapmango is a must for our business" August 23, 2022 5.0 We love it and plan on keeping it for a long time. It is easy to navigate and it has really helped our business with retention and understanding marketing analytics. Pros We love that we can launch marketing and promotional campaigns with ease. If we have too much of a product, we are able to tailor the campaign to push an item for a promotion or sale. We also like to send out messages for days that we are closed for holidays. Cons I don't have any major gripes. At times, it can be little fussy for the client device and they can accidentally send points to the wrong client. Otherwise, I do not have any complaints. Reason for choosing TapMango I did not have a role in selecting the products. Review Source KJ Kimberly J. Principal Member Retail Used the software for: 6-12 months ### "Review" July 16, 2021 5.0 Wonderful! Loved our trainer, Ray, and TapMango! Pros We have been on TapMango from a previous app based software and we love that customers access their rewards from our terminal (no app needed) and receive SMS text messages. The amount of questions around downloading the app and redeeming rewards has decreased from slim to none. Also, the marketing aspects are much greater and more robust (yet simple) than that of our previous system. Very happy we chose TapMango! Cons We have a pos software proprietary to our industry, Resaleworld Liberty. We would absolutely LOVE for the program to integrate to our POS. We type in the reward amounts for the customer each transaction. It is working but could leave room for errors and omissions. This also seems to add a slight amount of time at the register. We also would love to have a method for seeing the transactions that have been logged for each customer at a glance. Reason for choosing TapMango I did not have trust in the reputation of 5 stars per colleague testimonials. Review Source PE Paula E. Manager Consumer Services Used the software for: 1-2 years ### "The most amazing reward program for business" August 11, 2020 5.0 MY overall experience is awesome as my customers absolutely loves this product. Thank you TapMango for helping me look and be great to my customers. Pros I like the ease in which all are able to use the Tablet. I also like the fact that it does the job in following up and reaching out to my customers. Great customer relation Cons I honestly have nothing I like least about the software. I can say it was a well constructed and thought about product from the developer to their customers. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing TapMango Again we made the switch one to support a Canadian company, and two we love the construction of the product as well as the support offered. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We made the switch one to support a Canadian company, and two we love the construction of the product as well as the support offered. Review Source Jose Rafael Z. Asistente administrativode distribución de GLP Used the software for: 6-12 months ### "A very interesting software that allows you to organize your client portfolio" July 11, 2018 5.0 Tapmango is a software that revolutionized our interaction with customers and investors. Loyalty is a commendable value that must be maintained with much effort, permanently seducing users and customers, and Tapmango has made it a reality, keeping the customer captive of our new products. Pros Tapmango, has revolutionized the management of clients in my workplace and reasons have ample: - Creation of customer loyalty program through promotions, new products, new shipments and nationwide distribution form. - Develops a detailed program based on the customer experience with our GLI products and new investors. - It is quite customizable, creating a more efficient categorization of our clients. Cons I thought that at the time of making the initial configuration of the software, it was a bit tedious and we took too long, however, that we have been solving progressively while we familiarize ourselves with the software Review Source DB Debbie B. CEO Retail Used the software for: Less than 6 months ### "Worst Business Decision in 18 years" March 16, 2020 1.0 Pros none, nada nothing-and now you want a pro review Cons I saw a presentation presented by PetsPlus Mag. The system looked great and had lots of benefits. The problem began when our account started to do the onboarding process. First, the process of communication was horrible. When someone puts on their em they respond in 48-72 hours that's not good. Next, the set-up was sloppy and not done correctly. This created a huge problem as half of our clients were not in the system. Then the tablet malfunctioned and 2 training sessions were wasted when things did not work. In the meantime, the company is paying for employees to learn a system which is not functional and certainly not user friendly. The rep that was to help us bring the system on seemed always in a hurry, and not communicating the uses easily. We were always sent back to a video. Even contacting the support line via chat was often frustrating. They would send back replies like glad you figured it out yourself. WTH? Frustrating is beyond belief here. In fact, several emails were sent prior to me hitting the "do not return to this program ever" button signed frustrated. Obviously, on deaf ears. We have gone back to our old loyalty rewards system-after it took me 3 days to fix the rewards as we had been a 1-1 point system then went with 15 -1 (after I suggested 1-1) I belong to several retail groups and I will not recommend this system. I hope you get the flaws fixed as this was the worst decision I have made in 18 years in business. Signed: No saving this account! Review Source Jenna C. Marketing Director Tobacco Used the software for: 2+ years ### "TapMango is the way to go" January 4, 2021 5.0 Pros I like the ease of use in setting up and adding new features, it's quite intuitive. The team is fantastic and always willing to help find a solution and has even gone so far as to implement new features for us. Love the multiple methods of rewarding customers and the various ways of staying in touch with our customers. Cons TapMango is a little on the pricier side compared to other softwares but it has great features and a wonderful team. Review Source GM Glen M. Marketing Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Fantastic Product" February 12, 2019 5.0 This system is completely changing how we do business. It gives you so many options and features that we have had a huge uplift in monthly returns so far, and the system pays for itself Pros I have been a marketing manager for over 20 years now and have my own marketing consulting business. I have used more marketing tools than I can remember and have had much success with many of them. We have just started with TapMango and I can't express, how impressed with this company and product. Starting with their sales team was a complete pro. I get sales pitches all the time to start new software and services. the team approached the process as I would have wanted it. They did call me and try to sell me randomly, but spent time before our call and learned about my business, and directly showed me the benefits of how TapMango can solve my current concerns and even did research on other similar business and how they use the System. I didn't feel like it was a hard sell, but rather a consultant who wanted to help our business. The onboarding process was extremely smooth. support team has been a fantastic support in understanding my business and helping strategize how we can best use the service, set up systems that will solve my current challenges and team even did the leg work on setting it up for us, provided me full education on the system, and even continues to follow up and make comments as they can see what I am doing with it. This company has been fantastic for us! In a short time, we have used it, it has instantly changed our business, in that we are completely changing our 2019 projections and goals. Cons Nothing at all. It is so easy to use, and the support we get is wonderful. Review Source Similar Products Featured