# Page 3 | TapMango Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is TapMango the right Customer Loyalty solution for you? Explore 186 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148733/TapMango/reviews --- TapMango 4.8 (186) [View alternatives](https://www.capterra.com/p/148733/TapMango/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 3 - Reviews of TapMango ## Showing most helpful reviews Showing 51-75 of 186 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SJ Sara J. Owner Food & Beverages Used the software for: 6-12 months ### "10/10 Across The Board" April 7, 2020 5.0 I would honestly say without having this app I don't know where we would be. It's very likely our business would permanently close without them. This is an absolute true statement. Pros My husband and I own a small restaurant. We were looking for a way our guests can collect points initially. We discovered Tapmango and after watching their intro video to their platform we knew we needed to have it. Our guests love it and never miss the opportunity to sign in when they visit. After a couple months we added the order ahead and loved how simple it for our guests and saw an increase in sales. Since we were told to stay home. We decided to close our restaurant down completely. After a couple of weeks we set up a new business of produce and grocery deliveries. This app is the reason our lights will stay on and we will have the funds to start up again when we're able to make food again. The platform is so easy to use. And anytime I have an issue I use the chat feature in the dashboard to ask Mo for help. I don't wait more than 3 minutes until I get a response. Cons Absolutely nothing. We are beyond pleased with this app and company. Review Source JP John P. Cinnaholic Corona Operations Food & Beverages Used the software for: 1-2 years ### "The Best Loyalty Program on the Market Today!" January 20, 2021 5.0 I loved the whole experience. I would definitely recommend this loyalty program to business. I personally think it’s one of the best ones on the market. Pros I loved how easy it was to get to my customers through text and email. We had an app that we created for our customers to order ahead and it was very helpful. You have the Tapmango team on standby if you need help and when I reached out to them, I got help within minutes. Cons App can be updated and be much more user friendly. Would like a refresh of app every 6 months to a year so that way it doesn’t seem too “boring” Reason for choosing TapMango A few of our stores have this product outside United States so we looked into it to see what it was all about. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) They do not have text messages or an APP Review Source MT Michelle T. owner Retail Used the software for: 6-12 months ### "Tap Mange Review" March 19, 2021 5.0 Happy we switched. Pros We are able to rewards customers by visit and by dollars spent. People easily sign in and get their rewards information, etc while ate check out. App works nicely. Our account manager \[SENSITIVE CONTENT HIDDEN\] is great! Cons Customer interface does not show what VIP level they are a member of. Email template doesn't seem to be very customizable. Extra steps to create specialty groups or add customer while at the checkout. Doesn't integrate with our POS system so adds extra steps. Alternatives considered [SumUp](https://www.capterra.com/p/170673/SumUp-Air/) Reason for choosing TapMango customer info and lists stay with us not shared with other businesses Switched from [Preferred Patron Loyalty](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/) too complicated, help was not quite as friendly. Cumbersome Review Source DD Donna D. Spa owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Made my clients happy, but not my bank account" June 14, 2020 5.0 I brought the program in to thank my clients and reward them. I do not think I had any ROI or referrals of new clients because of it. Pros At customer checkout, the instant win option was a big hit. Also the automated reminders for birthdays and next appt s. Cons It is a very customizable program and you must give your self adequate time to fully plan out what incentives you want to offer. If you are not watching carefully, you could end up losing a lot of money. For example, we gave $5 off each time someone signed up for the rewards program and that added up to a lot of money. I wish I had instead offered bonus points or something else that would bring the customer back in. I assigned point values to every product and service purchased and this integrated with our checkout software (square) at checkout but for online purchases, I had to manually add points to the profile. TapMango reached out to me several times to check in and offer help, I was just too busy and let it run itself after I did the initial set up with the service rep. I did not monitor what it was costing me or assess if I was getting a good ROI. When we closed for COVID I stopped using TapMango and am not sure if I can afford to bring it back. Bottom line - wonderful product if you take the time to see how it will impact your bottom line over time. it is a good tool in the right hands. Reason for choosing TapMango The ability to have an app and a card Review Source RA Ron A. owner Arts and Crafts Used the software for: 2+ years ### "Great Reward Program" June 3, 2022 5.0 Great software. Looks very personalized and the customers love it. Pros I like the ease of use, both for customers and staff. The only reason I gave it 4 stars on "ease of use" was that occasionally I need help implementing a campaign. I will say the customer service I get is always 5-star! Cons nothing in particular. It probably does much more that we're not utilizing. Review Source AR Andrew R. CEO Used the software for: 6-12 months ### "Excellent customer support and once figured out, easy to use." November 10, 2017 5.0 Pros The quickness data is transferred is extremely useful. My last system would do an update every 24 hours, which made it difficult to quickly reference or correct errors. The staffs ability to assist with questions and concerns is excellent. There is never more than a few minute wait in line and a quick solution to any problems that arise. Cons There should be more videos on the YouTube channel to educate and assist with the full capacity this software offers. I spend most of my time learning from YouTube tutorials and wish there was more TapMango videos to learn from. Compared to what I have spent with previous rewards systems, I feel Tapmango is a bit overpriced. To resupply key tags seems to be outrageously priced, so we have decided not to use them anymore. Review Source Response from TapMango November 15, 2017 Andrew, thank you for your feedback. You mentioned that you found our system overpriced. In these cases, we believe we failed to convey the full benefit of our platform. From ability to effectively retain your customers, ability to bring you new customers through automated friend referral and online reviews, to ability to upsell to you customers through flash deals, we truly believe our system is more than fairly priced, as it can have a profound impact on any business that uses it. As far as the cost of resupplying the tags, TapMango does it at cost. Our tags are manufactured in the US to ensure high quality and quick turn around time. But even then, we believe we were able to negotiate the lowest cost on the market. As far as YouTube videos go, we have revamped our support site, including video tutorials. Please visit Help & Support link from your portal. Again, please let us know if we can be of any further help. Thanks, Your TapMango team. John M. CEO Retail Used the software for: 2+ years ### "Amazing! Helps me promote growth within my business!" September 19, 2019 5.0 Customer service has always been sapaticular. Ive been really happy with the tech help. Pros The new development Tapmango has implemented over the last 6-8 months has been amazing. I'm super happy with all the features like review boost and ordering via app. Cons I signed up with Tapmango being told they were working on integration with Lightspeed Ecom. I'm pretty bummed and disappointed that they have decided 2 years later not to do so after ive already worked so hard building out my loyalty program. Reason for choosing TapMango Wasn't available at the time that I needed a loyalty program. Review Source CS Christina S. Manager Retail Used the software for: 1-2 years ### "So many ways to reward Customers!" April 27, 2017 4.0 There are so many different things that you can do on a regular basis to keep customers coming back! Pros I love how it is tailored to my company. If i want to make a change, add a feature, or if I am just having trouble figuring something out, there is someone there to help me all the time! I have never had an unanswered question! There are so many different ways to reward your customers, from automatic texts when they haven't been in for a certain amount of time, to sending out specific promos and vouchers to get them back in sooner. The birthday gift is a huge hit as well! We just give out something small. But Customers love it! Cons The only con that I would have is the trouble I had in the beginning with the tablet not staying charged. But a new cable that I got sent for free and staying diligent to make sure my staff turned off the tablet at the end of each day made a 100% improvement. Review Source RH Randy H. Co-Owner Food & Beverages Used the software for: 6-12 months ### "Functionality & Customer Service" March 30, 2020 5.0 Our experience with Tap Mango has been exceptional. Customer service and response time is outstanding. Combining the excellent customer service with top notch functionality, it's hard not to give a solid 10 out 10 stars. Pros My wife and own and operate a Gourmet Popcorn and Candy store. Given the nature of our business and the fact that most software packages are not designed for our business type, we frequently have to create work-arounds to work effectively. The TapMango platform is designed such that it is highly functional yet flexible enough for a majority of businesses requiring few if any work-arounds. Cons I've not experienced any cons with the software at this point. Alternatives considered [SumUp](https://www.capterra.com/p/170673/SumUp-Air/) Review Source AK Audra K. Online Manager Retail Used the software for: 2+ years ### "TapMango Rewards Program Review" September 12, 2022 5.0 Pros I find that our customers enjoy the Rewards and features associated with TapMango and it brings them back for more purchases. Cons The backend is a little difficult to use at first but Customer Support has been very helpful with the process. Review Source VR Verified Reviewer Marketing Content Specialist Computer Software Used the software for: Less than 6 months ### "Lots of Capabilities, but not entirely user friendly and a definite learning curve" January 10, 2018 3.0 Pros Reports are pretty comprehensive, and the support team is willing to do all kinds of things to help you out, creating and copying templates when needed, and the online chat is very responsive most of the time Cons Not intuitive at all, very difficult to create email templates, no drag-and-drop functionality. Very robust system but has many features that a small business may never use or know how to use appropriately. Review Source Response from TapMango January 22, 2018 HI there. First of all, we'd like to thank you for your feedback. We are constantly improving our platform, releasing improvements every 2 weeks. With that said, we'd like to address a few points you made: \* Email Designer - our next release will have a state of the art email designer, with drag and drop functionality and templating (Feb 2017) \* Features - we pride ourselves in being the most versatile platform on the market, working with retailers in 40 different verticals. Hence the number of features. In regards not knowing how to use them appropriately, through our tutorial videos, "how to" articles, and access to our product experts, we strive very hard to empower users to take the full advantage of what we have to offer. Please contact us if you have specific feature questions or are unclear about anything! Thanks, Your TapMango Team. Salvador S. Freelance Writer Apparel & Fashion Used the software for: Less than 6 months ### "Keep your customers coming back with TapMango" January 15, 2019 5.0 Pros So many great features and ways to customize your customer retention programs with TapMango! It not only helps to track repeat customers, but also to entice customers who havent been in your shop in a while. My favorite bit of the program is the marketing portal. It gives you a logistical breakdown of all of your customers and helps you track metrics with a beautifully designed interface. Cons The entire program is pretty great, but adding some functionality would be awesome. The only thing I would recommend they add is a feature to get some of their social media accounts for more premium gifts. I think this would help drive sales. This is only opinion though, and so far everything TapMango does has been amazing. Review Source NW Nicholas W. Head of IT Food & Beverages Used the software for: 6-12 months ### "Excellent Product Excellent Team Flexible Pricing" April 28, 2022 5.0 Pros The dashboard is fairly self-explanatory, and the UI is intuitive to navigate. Most importantly, able to capture customer data in detail to run personalized campaigns or promotions. TapMango works internationally which comes in handle as we expand futher. Cons No direct integration to Revel POS but this is temporary, TapMango is working on the integration. Review Source BY Ben Y. Principal Hospitality Used the software for: 1-2 years ### "Satisfied" October 17, 2021 5.0 We're getting 95% of what we expected Pros Generally it just works and \[SENSITIVE CONTENT\] has been great Cons Lack of early morning and weekend support Reason for choosing TapMango various referrals Review Source Frank P. Co-Owner Retail Used the software for: 6-12 months ### "Great option for Rewards Program" October 9, 2018 5.0 Pros Worth the investment to have a great rewards program. Love sending out text to customers of new sales. Sends out birthday coupons and incentives if customer has not been in store for a period of time. Cons Wish I could incorporate within my POS so everything is tracked there and not thru 2 separate systems. Review Source JW Josh W. Manager Retail Used the software for: 2+ years ### "Awesome way of rewarding return customers" April 16, 2020 4.0 Pros The ease of use for both our end and the customer is fantastic. Just click and go. It is also great to have a database with so much information afterwards Cons There was a point where a number of accounts were deleted. It was remedied very quickly and without complaint Reason for choosing TapMango Above average communication and stellar customer service Review Source MJS Michael J. S. Owner Automotive Used the software for: 2+ years ### "Great Service, wonderful customer service at a valued price!!" November 9, 2018 5.0 This system is a breeze. Great customer service, fully customizable for your business needs. If you have any ideas the customer service team will help you make them a reality. Tapmango is a must to stay competitive in the every growing business world. Don’t waste anymore time you won’t regret it Pros Fully customizable around your business needs. This is a great CRM software designed to get your customers back through the door. Take away the guess work and know your return. Customer service is super friendly and always available. Cons Nothing bad to say. Everything works as intended... Review Source LJ Lisa J. Marketing Designer Entertainment Used the software for: 6-12 months ### "Great Rewards Program!" March 11, 2020 4.0 Personally, I have enjoyed learning the software and developing a deeper understanding of how the integration works. For our business, we have seen a marked improvement in revenue since starting the program. The customers love it too! I have especially enjoyed working with the tech support department, most prominently \[SENSITIVE CONTENT HIDDEN\]. I'm super-excited that I will get to work with \[SENSITIVE CONTENT HIDDEN\] as an account rep. Pros The ability to customize it to our needs. We are always trying new approaches to our rewards to find out what works. It also allows me to go back and analyze a campaign to see how viable it was. Cons I would like more control over what the customer sees on the app and the tablet Review Source TS Thomas S. Servant of the People Alternative Medicine Used the software for: 1-2 years ### "Tap Mango Review" June 24, 2019 5.0 My overall experience has been detailed in the above two captions. Pros The word "did" implies I no longer use the service. That is false, we still use the service, we are still satisfied and I cannot pinpoint 1 thing to like the most. The service as a whole is exceptional. Cons Again in this case "did" implies that we have moved on, we have not moved on, of I were dissatisfied I would have moved on, alas we are not, so we remain loyal to Tap Mango. Review Source Fiona Noelle H. Managing Member Used the software for: Less than 6 months ### "Excellent! A great addition to what we already have going!" April 4, 2018 5.0 Electronic tracking of referrals and points per visit Pros Easy to use and tracks everything for us. CSR's have made the set-up and upkeep very simple. He also follows up every month to see where we are at which makes us feel that they really are about our growth! People love the service and it definitely automated our very backward system of tracking referrals. Highly recommend them! Cons Price - since we plan to use this for all locations and they share one database, I think the rate should be so much lower given that what it does is constant and pretty basic. Review Source JK Jeff K. Partner Restaurants Used the software for: 1-2 years ### "Great company " October 6, 2020 5.0 Really great! They’ve been amazing through the whole covid shutdown, helping implement new ways to drive business. Pros The customer support is amazing, always available when you need them. Cons Takes a little time to learn how to use the platform. Switched from [Flok](https://www.capterra.com/p/131017/Flok/) Flok closed up shop Review Source SA Stewart A. Owner Food & Beverages Used the software for: 6-12 months ### "Fantastic loyalty program with custom app, online ordering, and more" October 8, 2020 5.0 We and our customers love it. They love to collect the points and use them for drinks. We love being able to contact them with special deals to get them to come back in Pros Loyalty program, The custom app, Online ordering, Text campaigns Cons Sometimes a campaign is missing something specific. But generally I can work around it. Switched from [SumUp](https://www.capterra.com/p/170673/SumUp-Air/) More functionality when doing contact campaigns. Personal app for ordering, Less cost. Review Source CM Collette M. Owner Food & Beverages Used the software for: 6-12 months ### "CoCoMo Bubble Tea - TapMango & \[SENSITIVE CONTENT HIDDEN\] are wonderful!" March 5, 2021 5.0 We absolutely love our account representative \[SENSITIVE CONTENT HIDDEN\]! She has went over and beyond when we were integrating our new register at the new location. She still checks on us regularly to ensure we have no problems and are aware of new changes and that we are using TapMango to its fullest potential. Pros TapMango gives us a more direct way to reach our to our customers with specials and promos (via text). Tap Mango also gives customers a fun interactive experience with the instant win gave. Customers also love the key tags that can be set up to access their rewards faster! Cons The integration with our Toast register. Review Source RU Ram U. General Manager Retail Used the software for: 2+ years ### "Awful support Staff " October 25, 2019 1.0 Terrible support Pros There just isn't anything to like the equipment is cheap and doesn't work. Cons Too cumbersome to use. Does not function well with other retail POS software. No support and I have been trying for 6 month to stop them from billing my card. Review Source JL Jeff L. President/Owner/General Manager Veterinary Used the software for: 2+ years ### "Great Loyalty Rewards Program" April 20, 2017 5.0 While the manager of the Memphis Franchise, having used Five Star, we were looking for a different more cost-effective solution and found Tap Mango. The solution is very easy to use, the cost for us is extremely affordable and the Customer Service and support from the Account manager on down is second to none. I have recommended Tap mango to many of my fellow franchisees, and implemented it immediately upon purchasing the Nashville franchise! I cannot say enough for all they do for us! Pros Ease of use, and low cost Cons I cannot think of anything Review Source Similar Products Featured