# Page 6 | TapMango Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is TapMango the right Customer Loyalty solution for you? Explore 186 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148733/TapMango/reviews --- TapMango 4.8 (186) [View alternatives](https://www.capterra.com/p/148733/TapMango/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 6 - Reviews of TapMango ## Showing most helpful reviews Showing 126-150 of 186 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ZC Zach C. Owner Retail Used the software for: 1-2 years ### "Cost efficient to the max." April 9, 2017 5.0 My sales have increased by over 10% last year and most of this has to do with the customer retention of TapMango. Pros The ease of use for the cost. Cons It freezes up once every 2 weeks, for about 1 hour. Review Source RZ Robb Z. Data Systems Food & Beverages Used the software for: Less than 6 months ### "Fabulous initial education, training and setup support" June 13, 2020 5.0 Just starting out with so more on this later. Pros The pre-sales education, followed by setup support and training, are the best I've ever experienced. Each time we had a session with \[SENSITIVE CONTENT HIDDEN\] I ended up saying to myself, "The initial startup costs are worthwhile even if we decide not to use the product... because of the value of the education." Cons Online orders not yet pushed directly into our Square POS. Reason for choosing TapMango More comprehensive loyalty / rewards options. Review Source EM Efren M. manager Used the software for: 6-12 months ### "It is always so easy to get assistance and support! Awesome customer service!" February 5, 2018 5.0 Pros Our customers love it! It is so easy and the if there is ever an issue customer service is great and always fast! Cons The tablet that we use for the app is a little hard to use. It also is not connected to our booking software so we have to go back and forth between systems. Review Source SI Salar I. Assistant Manager Retail Used the software for: 1-2 years ### "Great software!" December 18, 2018 4.0 Pros Easy to use and easy to make campaigns and send text/emails to customers. Cons The price a too high for a loyalty service. Review Source GA Greg A. Operations Director (Co-Owner) Retail Used the software for: Less than 6 months ### "Exceptional Team Members" March 22, 2019 5.0 Their reps have been tremendous at being attentive to the needs our organization and guests needs. Their consistent positive character and strong communication skills have reassured us that we are working with a team of people who sincerely care about their products and brand. Pros How user friendly the system is. It definitely allows our team to utilize the many features and not feel overwhelmed by a complicated system. Cons Nothing has come across yet that we haven't been pleased with. Review Source MS Mike S. Owner Retail Used the software for: Less than 6 months ### "Amazing!" April 4, 2019 5.0 Support has been excellent and has been in weekly contact not only for training for specific options, but checking in to ensure everything is running smoothly. Pros Ease of setup and use from admin side. More engaging for the customer as they are able to view their points balance and eligible rewards either through customer facing tablet or through a mobile app. Cons Unable to list any cons at this time. If I can provide an update at a later date, I will. Review Source JW Jim W. manager Retail Used the software for: 1-2 years ### "lets you down when you need it most" March 28, 2020 3.0 ok not great, tablet is slow and has quirks that make it difficult to use. Pros the product works ok but seems to slow down the register and campaigns are tough to get running, especially quick campaigns Cons typing in phone to register is ok but name should option as well. Review Source TP Trez P. Owner Restaurants Used the software for: 2+ years ### "Exceptional Customer Service" May 2, 2019 5.0 I would highly recommend the program based on the support team alone...please let them know that I was a customer service supervisor years ago and they embodies everything great about the customer service experience!! Pros The software is great, I am writing to give Kudos to the support team, it is the best....Their professionalism and great attitude is amazing. Cons No complaints at this time, maybe one thing I wish we could type more characters when sending out a blast Review Source NT Nancy T. Manager Hospitality Used the software for: Less than 6 months ### "growing through the change " August 30, 2019 5.0 pretty easy Pros Clients can share on facebook if they wish Cons Still need to learn how to edit the rewards Reason for choosing TapMango i like the options Switched from [SumUp](https://www.capterra.com/p/170673/SumUp-Air/) I did not feel I was growing outside of my network Review Source KL Karri L. Owner Automotive Used the software for: Less than 6 months ### "Better than 5Stars in Everyway" November 6, 2017 5.0 Pros After being a 5Star customer for a year I can tell you I have already found that TapMango offers much more than what I was used too. To start the software is way more dynamic in ways of retaining customers. It's features way surpass it's competitors. The coolest part is the entire program is individually branded to my business! Makes my business look a lot more professional. Additionally the software is extremely easy to use and the step by step videos can walk you through any questions you have. Very excited to make this apart of my business! Review Source BJ Brinn J. Owner Cosmetics Used the software for: Less than 6 months ### "Review for Tap Mango" February 26, 2017 4.0 We recently signed up with Tap Mango and our experience so far has been great. We have had a few minor issues with the hardware itself and the learning curve of running campaigns but the customer service has been phenomenal in getting it worked out very quickly. Our campaign manager is amazing and I highly recommend! Pros I love that I was able to take my previous contacts with me when we switched over. I love that I can e-mail my customers after a visit and ask for feedback. I love that I can customize my campaigns for my customers. Cons The hardware has given us a little bit of an issue with turning off when it shouldn't. Review Source HM Harry M. Vice President of Loving Hut Inc. Restaurants Used the software for: Less than 6 months ### "Overall the system is ok." July 19, 2017 4.0 Pros Easy to use... and not much to say here.... and not much to say here....and not much to say here... and not much to say here.... and not much to say here.... and not much to say here. Cons I really disappointed the customer/sale reps NOT fulfill their promises. It advertised on the Clover and the sale rep also told me my account will have a 30-day trial FREE but they charged the money anyway and never credit back to my account. The rep kept saying he looked into it but never followed up. This is NOT Professional and trustable company. Review Source SK Stacey K. Operations Manager Hospitality Used the software for: 6-12 months ### "Rocking Service" March 6, 2017 5.0 We really love Tap Mango. We have had nothing but great experiences since we have started using it! Thank you for the quick responses! Pros Texting and rewards communication with our customers. Cons Non that I can think of right now. Review Source SC Sydney C. Head receptionist Medical Practice Used the software for: Less than 6 months ### "quick response to my questions. appreciate the enthusiam to help me with the program." October 5, 2017 5.0 More retention from our clients. Our staff finds it to be very helpful and useful as well. We like the effects and endless possilbilities this software has to offer. Pros The quick campaigns are great for us to use. Our clients love the idea of rewards and free stuff and the online support and helping us set up campaigns and promotions on the tabley is also a bonus since we don't always have the time to do it. Cons sometimes the tablet freezes and closes out tapmango and have to restart then client gets aggravated and we lose facebook reviews that way. Review Source AM Atif M. Owner Restaurants Used the software for: Less than 6 months ### "This is the best and most versatile customer engagement platform out there!" November 22, 2017 5.0 Customer Engagement in many great and current ways. Pros Versatility, ease of use and the best support! I love that I can call in anytime or look up video tutorials should I need the help. They continue to grow! Cons Integration with Clover Station gift cards and automatic integration to and from wallet. It would be great if the customers purchases would be automatically be deducted from their wallet. Currently, we're having to do it all manually which increases the risk for error, inventory management issues and also theft. Review Source VR Verified Reviewer Site Admin Coordinator Retail Used the software for: Less than 6 months ### "TapMango" December 6, 2019 5.0 My experience has been nothing but great! TapMango has been a great program to use. Pros \- Great customer service - Amazing pricing - Great features - Great customer retention rewards that are offered Cons Not as user friendly as I would like it to be but other than that, I have no complaints when it comes to using TapMango, so far. Review Source DK Doug K. General Manager Used the software for: ### "Great customization features and excellent customer service!" February 20, 2016 5.0 I've been a TapMango user for about a year now and two things have changed about our business since then - 1) Increased customer engagement and 2) Improved efficiency for delivering promotions. I love the fact that you can customize just about anything within the software, and if a feature does not exist, the technical department will try their best to determine a solution. Any time I have an issue, the customer service agents respond instantly. I would definitely recommend TapMango to any business looking to deploy a loyalty program that is constantly evolving to meet the demands and needs of its customers. Review Source Doug C. chiropractor Used the software for: Less than 6 months ### "Now somebody does the work for me" July 6, 2018 5.0 Rewarded by a rewards program Pros In the past I have always had to create and maintain our rewards program but now TapMango does it for us Cons There isn't anything we don't like about this program as yet. If they would like to pay for the rewards that would be nice. Review Source PD Philip D. Marketing Retail Used the software for: 1-2 years ### "Tapmango" March 25, 2020 5.0 Pros This software provides great functionalities and the staff are very helpful! Cons doesn't have texting with picture feature Review Source LD Lauren D. Director Non-Profit Organization Management Used the software for: Less than 6 months ### "We purchased TapMango for our gym and so far all of our customers love it! " October 12, 2017 5.0 It helped with marketing on Facebook as well as get members excited when they win points or a free shirt. Pros It is easy for the customers and the staff to use. It is also easy to switch things up like the points and rewards. I appreciate getting a daily repot to my email as I can see the number of people using the device daily. Cons There are only 3 options for the Facebook posts and I have to change them every week for the people that post daily to their Facebook. Review Source KB Ken B. Owner Used the software for: Less than 6 months ### "Learned Tap Mango in minutes" October 11, 2017 4.0 Pros The program is very intuitive, the user interface is easy to navigate. The ability to check customers in/out without them interacting with tablet is a good feature. The history feature is good as well. Cons The monthly license fee is somewhat expensive - perhaps adjust it up or down depending on the amount of customer records you maintain. Would like the ability to print out historical records (or export to MS Excel for example). Review Source MW Molly W. Owner Retail Used the software for: Less than 6 months ### "They delivered what they promised!" March 28, 2018 5.0 It's just an easy program to use for emails, promos, text blasts and campaigns. Customer service is outstanding! Pros I love how easy it is to use the campaigns for email and text blasts. I also love how responsive tech support is. Cons I don't know all the aspects of it, and I don't have time to learn, so I feel like I miss out on some of the features it has. This is not their fault at all! I just feel it is expensive if you don't use all the features. Review Source CW Cassandra W. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Tap Mango is a great rewards service, our clients love the rewards they receive." September 18, 2017 5.0 Clients love it and enjoy reaching goals to receive something in return for their patronage. Tap Mango handles all the back office I do not have to worry about all those extra things to do. Pros I enjoy as a business owner the software and services that TapMango offers. They handle all the back office, things as a business owner does not have time to manage, they are excellent at handling. I appreciate them giving me service that I can pass on to my customers Review Source RC Ron C. Owner Retail Used the software for: Less than 6 months ### "Tapmango Review" March 1, 2017 5.0 Tapmango is incredible software that uses the BEST customer service dept. that I have ever used!! Tapmango allowed me to stop using other software, because Tapmango combines the functionality of many software pkgs. which actually saves me money. Tapmango is VERY user friendly but if you need help, their chat service is INCREDIBLY good! Pros Ease of use! EVERYTHING that I need from crm software, the customer service personel is GREAT!!! Cons would like to communicate with a client from time to time Review Source JM John M. Owner Used the software for: Less than 6 months ### "Super easy to use! The staff and our customers love it!" October 1, 2017 5.0 Pros I love all the features offered by the software. It does it all. We had another loyalty system in place for several years before switching to TapMango a couple months ago. I must say it paled in comparison to TapMango. Customer service has also been great to deal with. Mitchell has reached out to me a few times to say how great the integration is looking and to offer any other support he can. Kudo's :) Review Source Similar Products Featured