# Page 2 | Ottimate Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Ottimate the right Accounts Payable solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148741/Plate-IQ/reviews --- Ottimate 4 (57) [View alternatives](https://www.capterra.com/p/148741/Plate-IQ/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Ottimate ## Showing most helpful reviews Showing 26-50 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RC Roy C. Accounting and Administrative Restaurants Used the software for: 2+ years ### "Using Ottimate every day for Invoice Processing" March 12, 2024 4.0 Great! I use Ottimate everyday to process our invoices. As a retail restaurant business, we process hundreds of invoices on a weekly basis. Pros Previously, it used to take hours to input all the invoices manually. Ottimate processes all the invoices automatically and exports it directly to our accounting software directly. Cons No downside I can think of at this time. Review Source EGR Emma Grace R. Senior accounting manager Accounting Used the software for: 1-2 years ### "Experience with Ottimate" March 15, 2024 5.0 The experience to date is perfectly nice and duperb! Pros It is easy to check on invoices. Controls are in place for examle approval and also codings. Cons I am not able to see the status of invoices if paid already. Is this a feature that is available in system? Review Source TH Tim H. President Food & Beverages Used the software for: 1-2 years ### "Beware!! Leaving this company will cost you" January 12, 2023 1.0 Pros We liked that it did what was advertised. Read our invoices and coded them thru AI technology. Cons After using the service for 14 months, we decided to leave since we were onboarding Margin Edge which is a much more robust analytics software for restaurants. Even though we had only signed a one year agreement, they are claiming that since we didn't cancel before the end of the one year term, that our contract auto-renews for another year. Also, if we'd like to leave now, they need us to buyout the ENTIRE rest of the year. Obviously the people at Plate IQ don't get it. NO ONE WANTS TO BE TIED TO A CONTRACT ANYMORE. Reputable software companies say, "if you're not satisfied with our service, you are welcome to leave without penalty". These archaic policies remind very much of the unscrupulous policies of the Merchant Service Providers we all know and love. Good Riddance Plate IQ! With policies like these, you won't be around long. Review Source BM Benjamin M. Director of Finance Hospitality Used the software for: 6-12 months ### "Plate IQ" December 13, 2021 5.0 Pros I believe this was mentioned in the previous areas. Cons The only one I did not mention was the billing structure. Since there is no break in price for any level of monthly invoices, the overage penalty is tacked on, when they could clearly charge the same fee for each processed invoice and be done with it but with seasonality, the company takes advantage of the fact invoices will not be used in some months and overages occur in others. It is very difficult to find the balance... I would have preferred this closer to a copier lease agreement, where the overages are billed quarterly or yearly. Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Price and customer service Review Source AV Amanda V. Office Manager Restaurants Used the software for: 1-2 years ### "Plate IQ 12.07.21" December 7, 2021 3.0 It's ok. It has made life a lot easier. I wish I could start over knowing the things I know now. Pros I like that it reads invoices and puts them in accounts. I like the integrations with Intaact and Cogs-well. It has made accounting easier in general. It is when there are mistakes that it becomes an issue because of the reliance on history. Cons Manually changing every invoice because the software doesn't recognize the "picture logo" and assigns the wrong vendor or that an item is recognized wrongly and has to be manually changed on every invoice in spite of changing past invoices and item list. Reason for choosing Ottimate Accountant selected Plate IQ. Review Source MC Miles C. Operations Manager Restaurants Used the software for: 1-2 years ### "It gets the job done" March 7, 2024 4.0 Overall this system does well. There are a couple small things that are always bothersome. It needs a little bit more work on linking GL splits for basic items that it should clearly read. Limes on an invoice it should be able to read that and put it as produce. Pros Being able to see invoices across the whole company. Cons How long it takes to have a check produced and not able to track them. Review Source SH Steven H. Operations Coordinator Food & Beverages Used the software for: 1-2 years ### "Plate IQ - Valuable tool" December 13, 2021 5.0 I was initially against this product. I didnt see the value in it. We only use a fraction of what it could actualy do. This has turned a=out to be a great decision. THe time saved entering invoices as well as the ability to stop duplcates is fantastic. Pros THe importing of the invoice and the ability to see an actually copy of it as you do the approving. Cons We had some monor issues with exporting some records. After a call to customer service, the problem was resolved. Alternatives considered [iNewsletter](https://www.capterra.com/p/164923/iNewsletter/) Review Source MJ Melissa J. Director of Finance Hospitality Used the software for: 6-12 months ### "Ottimate makes AP Easy" March 13, 2024 5.0 Pros I like that Ottimate makes taking care of AP tasks easy. The reports are easy to use and the approval process is seamless. Cons Sometimes it doesn't read the vendor and invoice correctly which can cause issues. Review Source jH janet H. Controller Retail Used the software for: 6-12 months ### "Easy and efficient" December 13, 2021 5.0 The setup and training are so easy, very user friendly. The time saved is also a great aspect to this software. Pros I like the accountability aspect of this software. Managers are responsible for uploading invoices, if one fails to upload it is easy to find and train the responsible manager. Cons Vendor Invoice numbers that change or if the vendor doesn't utilize invoice number can be problematic Review Source FB Farren B. Office Administrator Entertainment Used the software for: 1-2 years ### "User View of Plate IQ" December 13, 2021 5.0 It's very business friendly, despite what industry you're in. We're a concert venue with a bar, so this software really helped us stay organized and on top of things that were due. Big life saver. Pros I liked how user-friendly it was to search for the things I was looking for. Invoices/receipts things like that that I have multiples of. It shows you line by line each invoice or receipt, etc... Searching has great search features to narrow it down for you too. Cons What I liked least about this software was that sometimes there were just too many options to go through. Review Source CW Cheryl W. CFO Restaurants Used the software for: 2+ years ### "Plate IQ Review" December 20, 2021 5.0 our experience on a daily level with plateIQ is fantastic Pros we like that it is easy to find items on invoices so we do not have to go find the invoice in a file cabinet and our Chefs have access now even though they are not in the accounting dept We love the reports, being able to see price increases in an easy accessible location in the program Cons it did take a long time to get all our items in correct categories Reason for choosing Ottimate we wanted a product that could read and code invoices to easily import to quickbooks Review Source CA Cassandra A. Controller Accounting Used the software for: 1-2 years ### "Graduate Nashville " March 8, 2024 4.0 Pros The system auto-populates details and lets you know if there is a duplicate invoice or a statement Cons Sometimes the duplicate invoice is not caught by the system and is processed twice. Review Source TL TuNhi L. Senior Accountant Restaurants Used the software for: 2+ years ### "Use for Review" December 8, 2021 3.0 Ok. Mostly used for review of invoices. Pros Auto upload of invoices. Centralized location for all invoices. Links to ERP. Cons Reporting is bad. It is slow and can't handle too much information. Search features are okay. Not as user friendly. Requires a lot of oversight. Review Source SE Steven E. General Manager Hospitality Used the software for: 2+ years ### "Better than Most" December 13, 2021 4.0 I like the software, but the reading of invoices could be better. Pros Makes it easy to approve multiple invoices in a short period of time. Cons Invoice reading software makes multiple errors forcing you to reassign products on a daily basis. Even products that have been purchased on multiple occaisions. Review Source GF Gary F. Corporate Chec Hospitality Used the software for: 2+ years ### "Inconsistency " December 15, 2021 4.0 Like most things in life there is a 50/50 chance of it working like it should Pros When the invoice matches the data entered Cons When there is no data and invoice is legible Review Source TS Toby S. Owner Hospitality Used the software for: 2+ years ### "Clean and easy view of all expenses " December 7, 2021 4.0 I can see every invoice in a library on my phone at an instant… so many problems resolved by this Pros Individual items change prices view is ideal for catching any possible hit to our revenue Cons The bill pay feature is still too slow and it takes a lot of time to get to the vendor. Review Source AC Alberto C. Accounting Manager Financial Services Used the software for: 6-12 months ### "Ottimate in Financial Services" March 7, 2024 5.0 Overall, it integrate smoothly with the system and easy to learn and use. Pros Ease of access and use. Can easily integrate with GL accounting systems. Cons There's no customable report that can be extracted. Only those built in the system. Review Source PD Patrick D. GM Restaurants Used the software for: 1-2 years ### "Giordano's" December 13, 2021 1.0 streamlined the payment process. Pros Ease of use. It makes paying invoices and tracking very simple Cons No Issues, I have never worried about invoices since we started using plateiq Review Source JL Jeremy L. General Manager Restaurants Used the software for: 1-2 years ### "Plate IQ Makes GL coding so much easier! " December 8, 2021 5.0 100. Pros That it breaks down large invoices to GL codes and remembers. Amazing Cons More distributors on the direct uploaded invoices Review Source TF Tracy F. Senior Controller Accounting Used the software for: 1-2 years ### "Senior Controller" December 16, 2021 5.0 Exceptional! Pros Efficiency for a company in many locations. Cons It took a while to get all the approvals set up because we have 65 locations. Reason for choosing Ottimate I have used it before. Review Source CC Campbell C. Accounting Manager Hospitality Used the software for: Less than 6 months ### "ottimate review" March 19, 2024 5.0 Pros Easy to use, catches duplicate invoices, allows messages to be sent on individual invoices Cons when you open a duplicate invoice copy, you have to open a new window Review Source PS Paul S. General Manager Restaurants Used the software for: 2+ years ### "Ability to upload photos from Iphone needed (rather than scan)" December 21, 2021 4.0 Ease of use is great Pros ease of use. And the ability to upload photos on the fly. Cons Please add the ability to upload photos from iPhone as an option Please add the ability to crop photos. Review Source RC Robert C. General Manager Hospitality Used the software for: 6-12 months ### "Plate IQ review" December 13, 2021 5.0 The process is quick and easy Pros The ease of using your product is what I like the most Cons I have no complaints. The product is easy to use Review Source WI William I. Kitchen Manager Restaurants Used the software for: 1-2 years ### "Makes Life Easier!" December 7, 2021 5.0 Love it! Pros Scanning invoices as opposed to entering each item individually is dreamy Cons No cons, at all. I love everything about it. The con is, there is no con Review Source IM Isabel M. Accountant and Office Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "Good for Beginners" March 12, 2024 5.0 I have never had to use an invoicing system before but I can't imagine one better than Ottimate. Pros Ottimate is straight-forward and easy to use. Cons Date type will change back to "last 3 months" even if I change it to "any time" Review Source Similar Products Featured ## Related categories [Accounts Payable](https://www.capterra.com/accounts-payable-software/)[Payment Processing](https://www.capterra.com/payment-processing-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.