# TXTImpact Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TXTImpact the right SMS Marketing solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148742/TXTImpact/reviews --- TXTImpact 4.7 (14) [View alternatives](https://www.capterra.com/p/148742/TXTImpact/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 25th, 2026 # Reviews of TXTImpact Ease of use 4.6 Customer Service 4.7 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer CTO Information Technology and Services Used the software for: 6-12 months ### "Full of Features, Affordable and Easy to use" December 6, 2024 4.0 Overall, I am quite satisfied with its out-of-the-box features and user experience. The best thing is its intuitive dashboard, and the resources are easy to access and learn, which makes it easy to conduct mass texting campaigns without much technical fuss. Pros I found TXTImpact to be a very user-friendly mass texting platform. For my text marketing campaigns, I found it reliable and affordable. The best thing I like about it is its abundance of features—some of them are truly unique and out-of-the-box, such as Text to Screen, Email to MMS, Text to Vote, and Mass Campaign, all available without additional charges. Other key highlights worth mentioning include its automation features, seamless CRM integrations, high delivery rates, and excellent customer support. The platform is reliable, scalable, and competitively priced, making it ideal for streamlining communication and boosting engagement. Cons Although it provides enough features and helps get the job done, there are some areas of improvement, and its lack of AI integration and A/B testing is a drawback. I hope they bring these features in upcoming updates. Review Source JH Jerry H. Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "Excellent tool for Bulk SMS campaigns " April 25, 2025 5.0 We've been using TXTImpact to manage Bulk SMS campaigns, and the results have been fantastic. Definitely recommend it. Pros Innovative Features, Easy contact import, Easy Analytics and tracking, and Proactive Customer support. Cons So far, everything has worked seamlessly. Support has been helpful and proactive. No issues or delays encountered so far. Review Source WE Wes E. Operations Specialist Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Transportation" August 26, 2024 3.0 I like that the drivers can communicate with us through text, but I do not like the fact that I cannot determine who the text needs to go to. Pros I like that drivers can communicate via text and send copies of bills Cons very generic. We have different departments and cannot distinguish where the text needs to go Review Source SM Shayan M. CEO and Co-founder Hospital & Health Care Used the software for: 2+ years ### "Great features and strong support, User Interface can be improved" August 15, 2024 5.0 It's been extremely helpful in setting up location based conversational text surveys with conditions. The support has been the key reason we have been able to continue and expand our use of their service. Pros Flexibility in setting up text surveys with conditions Cons Takes some time to get familiar with the user interface and configurations Reason for choosing TXTImpact Better value and more configurable for our use case Review Source AT Angie T. Project Manager Performing Arts Used the software for: Less than 6 months ### "Text-to-Vote Symphony" July 23, 2024 5.0 Great interactive experience for our symphony patrons. Pros TXTImpact was functionally robust, and the technical performance was good. It was easy to use and setup. The Customer Support assisted us in the 10DLC application process which was the most difficult part of setup. Cons Poll results did not work as intended during the campaign. We were able to devise a work-around with a mobile QR code. Review Source MA Mamta A. Director Operations Information Technology and Services Used the software for: 6-12 months ### "Amazing Product!" July 19, 2023 4.0 Pros TXTImpact is am amazing product, helped us a lot in marketing our product. I love Text2Email and Email 2 Text feature the most! Cons i think the User Experience could have been better Review Source LG LoisGrace G. Board Director Entertainment Used the software for: 2+ years ### "Best customer support ever ! " November 25, 2019 5.0 Outstanding! Pros The software is easy to use and allows for multiple campaigns. But the absolute best part of this software is their customer support . I’m not a huge tech user and their support is phenomenal. They respond immediately to your emails, look into every problem and call you, when necessary, to walk you through issues. I can not recommend them enough ! They never make you feel like your an idiot for not doing something correctly. They are extremely patient. Cons I wish they would enhance their campaigns so you could make two selections to the same campaign/poll but not allow you to select the same choice twice. Otherwise I love everything about this polling . Reason for choosing TXTImpact Cost, customer service, polling features Review Source DK Danish K. CEO Information Technology and Services Used the software for: 1-2 years ### "Awesome tool" September 16, 2022 5.0 Overall it's a great software. it save my lot of time. Easy to use. We all like it. And last thing is that great costumer support. Pros Ease to use. Great costumer support. I used so many software but this software feels me friendly. Cons I didn't notice any cons. i feel good when i use it Review Source CR Carla R. Tech Support Government Administration Used the software for: 6-12 months ### "Customer Service" April 23, 2021 5.0 we use to determine why users aren't able to access netmotion, is the text being sent and user not getting, is user not getting that far, etc. Pros I like the ease of determining the users actual calls and the status of them Cons It was easier to find the calls when that was the page that opened up once you signed in Review Source LB Lester B. Software Developer Used the software for: ### "SMS API" April 4, 2016 5.0 Pros: The API is very easy to implement. The SMS API works so fast. We have a correct feedback from the wire2air customer service. We recommend this company. Cons: Some time is very hard to have support by phone, but it doesn't mean that we don't receive the correct customer service. By email it works perfect. Review Source DG Delterese G. Minister Used the software for: ### "Great Job Wire2Air!" March 14, 2016 5.0 The software is great. I had a few challenges in the beginning, but your customer service division (\[SENSITIVE CONTENT\]) walked me through to a quick resolution. Now, if I can work on exporting the information so that it can be easily interpreted and used for the betterment of our organization. Review Source JB John B. Used the software for: ### "Very easy to use appointment reminder system" February 18, 2016 5.0 I loved TxtImpact appointment reminder system with RSVP feature. Now, I can fill my staffing voids without making 100s of calls. Just one text message to all 100 temp staff and get a confirmation with in few minutes. Review Source RR Raena R. Accounting Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Great!" October 10, 2019 5.0 We like it, we will most likely continue using for our annual events. Pros Easy to use and implement, exports were user friendly as well Cons Texts lagged a bit when people were using it Review Source WN Wallace N. CEO Used the software for: ### "Richard at customer care was very prompt and helpful in answering my questions on time. " March 7, 2016 5.0 Richard at customer care was very prompt and helpful in answering my questions on time. He also matched a competitor pricing for us Review Source Similar Products Featured ## Related categories [SMS Marketing](https://www.capterra.com/sms-marketing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.