--- title: "TXTImpact Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TXTImpact Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/148742/TXTImpact/" page_type: "product" language: "en" --- # TXTImpact Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TXTImpact ## What is TXTImpact? TXTImpact is a leading multichannel text messaging platform that enables businesses to run bulk messaging campaigns across SMS, MMS, RCS, WhatsApp, and SMS APIs — all from a single, powerful dashboard: TXTImpact Omnihub. Built for modern communication, TXTImpact helps businesses connect, engage, and convert faster with scalable, compliant, and high-delivery messaging solutions. With more than 20 years of experience and the trust of over 30,000 businesses, TXTImpact has established itself as a reliable messaging partner for small and medium-sized enterprises. Launch targeted mass texting campaigns worldwide with advanced segmentation, automation, and real-time analytics. Whether you need broadcast messaging, picture messaging (MMS), rich media RCS campaigns, WhatsApp messaging, SMS gateway integrations, text-to-email functionality, or QR code integrations — TXTImpact delivers everything you need to drive instant engagement. ## What is TXTImpact used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Cloud Communication Platform](https://www.capterra.com/cloud-communication-platform-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29 Usage Based, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TXTImpact?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.txtimpact.com&name=TXTImpact) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TXTImpact 4.7 (14) VS. [4.4 (508)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting Price $29 Usage Based, Per Month Starting Price $0.0079 Usage Based Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (14) Ease Of Use 4.1 (650) Value For Money 4.9 (8) Value For Money 4.2 (617) Customer Service 4.7 (13) Customer Service 4.0 (589) ## TXTImpact alternatives [4.5 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [Project Broadcast](https://www.capterra.com/p/10015149/Project-Broadcast/) [4.9 (650)](https://www.capterra.com/p/10015149/Project-Broadcast/reviews/) Starting price $21.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10015149/Project-Broadcast/) [Clearstream](https://www.capterra.com/p/158103/Clearstream/) [4.8 (694)](https://www.capterra.com/p/158103/Clearstream/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158103/Clearstream/) [SlickText](https://www.capterra.com/p/155430/SlickText-com/) [4.8 (269)](https://www.capterra.com/p/155430/SlickText-com/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/155430/SlickText-com/) [View all alternatives](https://www.capterra.com/p/148742/TXTImpact/alternatives/) ## FAQs about TXTImpact Overview ### Which roles and teams benefit most from TXTImpact? TXTImpact is most used by executives, operations teams, and customer-facing staff who need fast, reliable outreach. CEOs, directors, and CTOs use it to oversee communication performance, while marketing, project, and support teams manage campaigns, reminders, and service updates. Finance and ministry leaders rely on it for timely notifications and engagement. Answer based on 13 reviews Overview ### What company size and specific industries is TXTImpact built for? TXTImpact is designed for businesses operating in the United States, Canada, Australia, Brazil, Mexico, and similar markets. The vendor description does not specify a particular company size or industry, so it appears suitable for organizations across a range of sizes and sectors that need coverage in those regions. Features and Usability ### What are the key features of TXTImpact? TXTImpact offers 2-Way Messaging, mass texting, SMS Messaging, and MMS for sending and receiving text communications. It also includes campaign management, campaign scheduling, automated responses, contact management, and customer segmentation, plus reporting/analytics, landing pages/web forms, mobile keywords, polls/voting, and third-party integrations. Integrations ### Which third-party tools and platforms does TXTImpact integrate with? TXTImpact integrates with 10 third-party tools and platforms, including marketing, CRM, and content systems such as Constant Contact, Mailchimp, Salesforce Sales Cloud, Google Contacts, WordPress, Drupal, Joomla, Meta for Business, Twitter/X, and Zapier. Getting Started and Support ### What training and onboarding options does TXTImpact offer? TXTImpact provides live online sessions and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation gives written reference material for self-paced review of features and steps. Getting Started and Support ### What customer support options does TXTImpact offer? TXTImpact provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. With no reviewer feedback available on support, user experience details such as response speed, helpfulness, or common issues cannot be confirmed from the catalog data. ## Features AI summary Based on 3,848 SMS Marketing reviews Capterra data shows that buyers of SMS Marketing rank the following features as their top priorities: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Mass Texting** (**54%**) - **Message Personalization** (**46%**) TXTImpact supports all three of the features reviewers value most: SMS Messaging, Mass Texting, and Message Personalization. Together, these capabilities help businesses send timely text campaigns at scale, tailor messages to individual recipients, and manage outreach more effectively, allowing teams to improve customer communication and drive better campaign results. SMS Messaging 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Send messages via SMS Message Personalization 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Personalize text messages using templates and custom fields Contact Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Text-to-Win 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Messaging system designed for contests and sweepstakes Automated Responses 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages Campaign Scheduling 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Set campaign schedules by selecting start, pause, and end dates TXTImpact 26 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Contact Management: Manage, organize, and store contact information - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network - Mobile Coupons: Electronic coupons delivered to a mobile device that can be exchanged for a discount - Mobile Keywords: Unique word that contains letters or numbers that identifies specific campaigns - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - QR Codes: Matrix barcode that stores information - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Text-to-Win: Messaging system designed for contests and sweepstakes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration --- Get Advice We can help you find the software with the features you need. Features 4.3 (10) 4.3 Based on 10 reviews ## Pricing Value for money 4.9 (8) Free Trial Free Version Basic $29.00 Usage Based,Per Month Value for money 4.9 (8) 4.9 Based on 8 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (13) 4.7 Based on 13 reviews ## User reviews Overall rating 4.7 Based on 14 reviews Filter by rating 5(11) 4(2) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent JH Jerry H. Marketing Manager Marketing and Advertising ### "Excellent tool for Bulk SMS campaigns " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 25, 2025 We've been using TXTImpact to manage Bulk SMS campaigns, and the results have been fantastic. Definitely recommend it. Pros Innovative Features, Easy contact import, Easy Analytics and tracking, and Proactive Customer support. Cons So far, everything has worked seamlessly. Support has been helpful and proactive. No issues or delays encountered so far. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User CTO Information Technology and Services ### "Full of Features, Affordable and Easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 6, 2024 Overall, I am quite satisfied with its out-of-the-box features and user experience. The best thing is its intuitive dashboard, and the resources are easy to access and learn, which makes it easy to conduct mass texting campaigns without much technical fuss. Pros I found TXTImpact to be a very user-friendly mass texting platform. For my text marketing campaigns, I found it reliable and affordable. The best thing I like about it is its abundance of features—some of them are truly unique and out-of-the-box, such as Text to Screen, Email to MMS, Text to Vote, and Mass Campaign, all available without additional charges. Other key highlights worth mentioning include its automation features, seamless CRM integrations, high delivery rates, and excellent customer support. The platform is reliable, scalable, and competitively priced, making it ideal for streamlining communication and boosting engagement. Cons Although it provides enough features and helps get the job done, there are some areas of improvement, and its lack of AI integration and A/B testing is a drawback. I hope they bring these features in upcoming updates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WE Wes E. Operations Specialist Transportation/Trucking/Railroad ### "Transportation" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 1/10 August 26, 2024 I like that the drivers can communicate with us through text, but I do not like the fact that I cannot determine who the text needs to go to. Pros I like that drivers can communicate via text and send copies of bills Cons very generic. We have different departments and cannot distinguish where the text needs to go Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Shayan M. CEO and Co-founder Hospital & Health Care ### "Great features and strong support, User Interface can be improved" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2024 It's been extremely helpful in setting up location based conversational text surveys with conditions. The support has been the key reason we have been able to continue and expand our use of their service. Pros Flexibility in setting up text surveys with conditions Cons Takes some time to get familiar with the user interface and configurations Reasons for choosing TXTImpact Better value and more configurable for our use case Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AT Angie T. Project Manager Performing Arts ### "Text-to-Vote Symphony" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 23, 2024 Great interactive experience for our symphony patrons. Pros TXTImpact was functionally robust, and the technical performance was good. It was easy to use and setup. The Customer Support assisted us in the 10DLC application process which was the most difficult part of setup. Cons Poll results did not work as intended during the campaign. We were able to devise a work-around with a mobile QR code. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Mamta A. Director Operations Information Technology and Services ### "Amazing Product!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 19, 2023 Pros TXTImpact is am amazing product, helped us a lot in marketing our product. I love Text2Email and Email 2 Text feature the most! Cons i think the User Experience could have been better Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DK Danish K. CEO Information Technology and Services ### "Awesome tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 16, 2022 Overall it's a great software. it save my lot of time. Easy to use. We all like it. And last thing is that great costumer support. Pros Ease to use. Great costumer support. I used so many software but this software feels me friendly. Cons I didn't notice any cons. i feel good when i use it Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CR Carla R. Tech Support Government Administration ### "Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 23, 2021 we use to determine why users aren't able to access netmotion, is the text being sent and user not getting, is user not getting that far, etc. Pros I like the ease of determining the users actual calls and the status of them Cons It was easier to find the calls when that was the page that opened up once you signed in Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LG LoisGrace G. Board Director Entertainment ### "Best customer support ever ! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 25, 2019 Outstanding! Pros The software is easy to use and allows for multiple campaigns. But the absolute best part of this software is their customer support . I’m not a huge tech user and their support is phenomenal. They respond immediately to your emails, look into every problem and call you, when necessary, to walk you through issues. I can not recommend them enough ! They never make you feel like your an idiot for not doing something correctly. They are extremely patient. Cons I wish they would enhance their campaigns so you could make two selections to the same campaign/poll but not allow you to select the same choice twice. Otherwise I love everything about this polling . Reasons for choosing TXTImpact Cost, customer service, polling features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RR Raena R. Accounting Manager Non-Profit Organization Management ### "Great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 10, 2019 We like it, we will most likely continue using for our annual events. Pros Easy to use and implement, exports were user friendly as well Cons Texts lagged a bit when people were using it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/148742/TXTImpact/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.