--- title: "Box Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Box Software - reviews, pricing plans, popular comparisons to other File Sharing products and more." source_url: "https://www.capterra.com/p/148766/Box/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Box Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Box ## What is Box? Easily share files with both internal teams and external partners, while securing sensitive content and protecting IP. Watermark confidential files or set granular permissions so only the right people can view, download, or edit content.  ## What is Box used for? [Document Management](https://www.capterra.com/document-management-software/)[File Sharing](https://www.capterra.com/file-sharing-software/)[Cloud Storage](https://www.capterra.com/cloud-storage-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 5,656 user reviews Reviews sentiment Positive 88% Neutral 9% Negative 3% Pros & cons Flexible secure file sharing Real-time collaborative workspace High and complex pricing Slow performance with large files Starting price $20 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2026 - Digital Asset Management / 2026 - Digital Signature / 2026 - Document Management / 2026 - Cloud Storage / 2025 - File Sharing / 2025 - Remote Work / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Box?[Manage this product listing](https://www.g2.com/products/box/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Box 4.4 (5,656) VS. [4.6 (6,127)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $20 Per User, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (4,587) Ease Of Use 4.5 (14,912) Value For Money 4.3 (3,039) Value For Money 4.3 (12,321) Customer Service 4.3 (2,812) Customer Service 4.4 (11,484) ## Box alternatives Highest Rated [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,756)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [OneDrive](https://www.capterra.com/p/161304/OneDrive/) [4.5 (12,897)](https://www.capterra.com/p/161304/OneDrive/reviews/) Starting price $1.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161304/OneDrive/) [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) [4.6 (14,180)](https://www.capterra.com/p/227157/Microsoft-365/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227157/Microsoft-365/) [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) [4.4 (5,471)](https://www.capterra.com/p/1167/SharePoint/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/1167/SharePoint/) [View all alternatives](https://www.capterra.com/p/148766/Box/alternatives/) ## FAQs about Box Overview ### What problems does Box solve? Box solves scattered document storage, insecure external file exchanges, and version confusion by centralizing cloud files with granular access controls, audit trails, shared links, comments, and version history. Compliance-focused teams, client-facing consultants, healthcare staff, finance teams, and distributed project groups benefit when coordinating sensitive records, approvals, deliverables, and co-authored documents. Answer based on 3201 reviews Overview ### Which roles and teams benefit most from Box? Box is most used by project managers, IT teams, and business leaders who need secure file sharing and centralized document access. Marketing and design teams manage creative assets and collaborate on approvals, while legal professionals organize case files. Educators and students share coursework, and software engineers store technical documentation. Answer based on 4857 reviews Overview ### What company size and industries is Box built for? Box is a content management platform for every business size, with small businesses representing 60% of reviewers. It also serves enterprises (26%) and midsize businesses (14%), with frequent use in Information Technology and Services (9%), Computer Software (8%), and Marketing and Advertising (6%). Answer based on 5654 reviews Features and Usability ### What are the key features of Box? Box includes document storage and document management for organizing business files, plus file sharing and collaboration tools for working with others. Secure data storage, access controls/permissions, and secure login protect sensitive content. Backup and recovery with version control helps restore earlier file versions, while mobile access and search/filter support file retrieval. Answer based on 533 reviews Pricing ### How much does it cost and what fees or limitations are included? Box offers Business at $20/user/month, or $15/user/month billed annually, with a three-user minimum. Business Plus costs 33 monthly or 25 annually; Enterprise costs 47 monthly or 35 annually; Enterprise Plus is 50 annually. A free trial is available. Reviewers often find small-team pricing steep and tiers confusing. Answer based on 532 reviews Integrations ### Which third-party tools and platforms does Box integrate with? Box integrates with more than 70 integrations, including Microsoft 365, Microsoft Word, Microsoft Excel, Microsoft Outlook, Google Workspace, Slack, DocuSign, and Adobe Workfront. These connections support document editing and collaboration, messaging, e-signatures, and work management; reviewers specifically report editing Microsoft Office files and working with Google Workspace and Slack. Answer based on 715 reviews Getting Started and Support ### How easy is it to onboard and train a team on Box? Box is easy for most end users to adopt, with intuitive file storage, sharing, and drag-and-drop tools requiring little training. It offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers note that admins, users new to cloud storage, and teams configuring permissions or advanced features need more orientation and ongoing training. Answer based on 78 reviews Getting Started and Support ### What customer support options does Box offer, and how do users rate the experience? Box provides FAQ/forum resources, a knowledge base, 24/7 live representatives, and chat. Users often describe support as responsive, prompt, helpful, and informative, with detailed guidance for technical issues. However, some report slow replies, difficulty reaching live assistance, repeated handoffs, and unresolved billing or account concerns. Answer based on 288 reviews Security ### How does Box handle data security and access control? Box uses encryption, granular file and folder permissions, password-protected links, expiration settings, and two-factor authentication to control access to sensitive content. Administrators can track views, downloads, edits, and version history through audit trails, with single sign-on support. Reviewers note that permission structures and administrative settings can be complex to manage. Answer based on 1216 reviews ## Who uses Box? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Flexible secure file sharing 93% positive reviews out of 1166 Most reviewers describe file sharing as simple, secure, and customizable, supporting collaboration and access control across teams. Anonymous User People Partner, 1,001 - 5,000 employees. "Easy to use, seamless sharing of files, and seamless integrations with Microsoft Office and Google Workspace make it extremely efficient in workflows for any team." High and complex pricing 49% negative reviews out of 327 Some reviewers say pricing is higher than alternatives, with confusing plans and costs that add up for teams. Anonymous User Data Analyst, 11 - 50 employees. "However, its cost and complexity may be barriers for small businesses." Real-time collaborative workspace 93% positive reviews out of 489 Most reviewers indicate team collaboration tools enable real-time editing, feedback, and project coordination from any location. Jasmin M. Accounting Assistant, 11 - 50 employees. "Its simple interface and strong collaboration features make managing documents and working with teams very convenient." Slow performance with large files 70% negative reviews out of 241 Most users report performance and speed issues, especially with large files, slow syncing, and unreliable uploads. Andrea B. ENGINEER, 1 employee. "Syncing very large files (often several gigabytes) through the desktop client can be slow and resource-intensive, interrupting workflow." Streamlined daily workflow management 94% positive reviews out of 448 Most users report ease of use makes daily tasks, organization, and cross-platform access straightforward and efficient. Limited and inaccurate search tools 47% negative reviews out of 127 Some reviewers find search functionality lacks accuracy, advanced options, and makes locating files time-consuming. Agnoor G. Associate System Engineer, 1,001 - 5,000 employees. "Searching files and folders is a difficult task in the box as it shows incorrect data there." ## Features AI summary Based on 19,120 File Sharing reviews Capterra reviewers point to these as the top priorities when choosing file sharing software: - **File Transfer** (**53%** of reviewers rated this feature as critical) - **Document Storage** (**56%**) - **Secure Data Storage** (**59%**) Box supports all three features buyers rate most highly: **File Transfer**, **Document Storage**, and **Secure Data Storage**. Together, these capabilities help businesses move files easily, keep documents organized in one place, and protect sensitive information, allowing teams to share content with confidence and manage everyday file workflows more efficiently. File Transfer 4.6 (127) 77.17% of 127 reviewers that rated this feature as important or highly important Move files across different systems or networks Document Storage 4.7 (1,055) 65.12% of 1055 reviewers that rated this feature as important or highly important With this capability, you can store a wide variety of files, including large documents, and access them from any device. Users think Box’s storage is reliable, easy to organize, and helpful for both short- and long-term needs, though onboarding can be challenging for new users. Secure Data Storage 4.7 (687) 70.01% of 687 reviewers that rated this feature as important or highly important Box offers robust security for storing sensitive documents, using AES 256-bit encryption and options like password protection and two-factor authentication. Reviewers appreciate the high level of trust, flexibility, and compliance, though some note it lacks end-to-end encryption. Mobile Access 4.3 (272) 47.79% of 272 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Real Time Synchronization 4.4 (195) 54.87% of 195 reviewers that rated this feature as important or highly important Files and folders are updated in real-time when changes/edits are made File Sharing 4.6 (940) 64.36% of 940 reviewers that rated this feature as important or highly important It gives you multiple secure ways to share files internally and externally, including via links or direct invites. Reviewers appreciate the ease, speed, and flexibility, as well as integrations with Outlook and Slack, though some mention occasional glitches and limitations for free users. Box 136 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Box enables you to set detailed permissions for files and folders, including view, edit, and expiration options. Some reviewers find the controls granular and easy to use, while others mention confusion with link permissions and limited options in the free tier. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Asset Categorization: Organize assets into folders and subfolders or tag assets based on a custom file hierarchy - Asset Library: Storage, organization, sharing with tagging/metadata - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Sharing: Share access to files and assets with individuals - Assignment Management: Assign issues and tasks based on availability or required skills - Audio File Management: Supports audio files - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Automatic Backup: Data is backed up automatically to prevent data loss - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - CMS Integration: Integration with content management software - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Management: Manage, organize, and store contact information - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Content Publishing Options: Facilitates online authoring and publishing of the content - Cost Estimating: Forecast the cost and resources required to complete a project - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Data Migration: Move from one database to another, or upgrade the version of database software being used - Data Recovery: Ability to restore deleted, hidden, or lost data from an email server/system - Data Security: Protect sensitive data for digital privacy - Data Storage Management: Manage and store data in a database - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Deadline Management: Specify or track the date/time a project, task, etc., is due for completion - Digital Asset Management: Manage digital assets - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Automation: Automated or logic-based workflows that assist in the creation of electronic documents - Document Capture: Scan, move or upload electronic files within the software's repository - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Editing: Makes changes to document features such as text, fonts, formatting, etc. - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Management: Box helps you organize, categorize, and version documents efficiently across devices. Reviewers appreciate folder structures, live editing, and search capabilities, though some feel advanced management options are less comprehensive than competitors and folder organization can become messy. - Document Review: Review and analyze existing information across documents - Document Storage: With this capability, you can store a wide variety of files, including large documents, and access them from any device. Users think Box’s storage is reliable, easy to organize, and helpful for both short- and long-term needs, though onboarding can be challenging for new users. - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Forms: Digital forms that are shared and accessed online - Electronic Signature: Digitally sign online documents - Employee Activity Monitoring: Monitor and track what your employees are doing - Encryption: Convert data into a code for security - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - File Conversion: Convert files to a different format - File Management: Create, save, and store files - File Sharing: It gives you multiple secure ways to share files internally and externally, including via links or direct invites. Reviewers appreciate the ease, speed, and flexibility, as well as integrations with Outlook and Slack, though some mention occasional glitches and limitations for free users. - File Transfer: Move files across different systems or networks - Filtering: Find & retrieve relevant data or documents - For Nonprofits: Software specialized for non-profit organizations - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Image Library: Store and manage images - Information Governance: Accountability over info/data that ensures appropriate behavior in the valuation, creation, storage, use, archiving & deletion of info. - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Messaging: Communicate using messages within the system - Metadata Extraction: Retrieval of embedded metadata that is present within a file - Metadata Management: Collect and maintain structured information that describes data or content - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multimedia Support: Supports various file formats - Multiple Projects: Ability to handle several projects simultaneously - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Password Management: Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords - Prioritization: Arrange tasks based on the level of priority or urgency - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Planning/Scheduling: Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints - Project Templates: Pre-designed project plans that can be customized - Project Tracking: Monitor the progress of projects from start to finish - Projections: Estimate or forecast of a future scenario based on the study of present trends - Q&A Management: Allow users to collaborate and ask questions regarding folders and/or documents within the system - Real Time Editing: Preview and make real-time changes in the web content - Real Time Synchronization: Files and folders are updated in real-time when changes/edits are made - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Box offers robust security for storing sensitive documents, using AES 256-bit encryption and options like password protection and two-factor authentication. Reviewers appreciate the high level of trust, flexibility, and compliance, though some note it lacks end-to-end encryption. - Secure File Viewer: Secure online viewing of sensitive documents - Secure Login: At least a username and password is required to access the system - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Subcontractor Monitoring: Ensure subcontractors are working safely on client sites and document audits/inspections for reference. - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Editing: Edit task information and all related elements - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Task Tagging: Add labels or tags to tasks - Team Collaboration: Allow multiple team members to edit and work on the same document - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - To-Do List: A digital list of items that need to be completed - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Video Management: Store and manage online video content - Video Support: Supports various video file formats - Watermarking: Add a digital mark to show ownership of an image, video, document, etc. - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (4,343) 4.4 Based on 4,343 reviews ## Pricing Value for money 4.3 (3039) Free Trial [View pricing plan details](https://www.capterra.com/p/148766/Box/pricing/) Business $20.00 Per User,Per Month It includes: - Unlimited Storage - Upload Files up to 5GB - Box AI Q&A: single doc/image - Box AI: content generation - Secure sharing, unlimited Notes, whiteboarding and e-signatures - Built-in content security and permissions with SOC 1/SOC 2/SOC 3 compliance - 1,500+ integrations like Microsoft Office, Copilot, Salesforce, Google Workspace, Slack, and more - Standard support available Business Plus $33.00 Per User,Per Month It includes: - Unlimited storage - Upload files up to 15GB - Box AI Q&A: single doc/image - Box AI: content generation - Secure sharing, unlimited Notes, whiteboarding and e-signatures - Built-in content security and permissions with SOC 1/SOC 2/SOC 3 compliance - 1,500+ integrations like Microsoft Office, Copilot, Salesforce, Google Workspace, Slack, and more - 50K API calls per month - Unlimited external collaborators - Standard support available Enterprise $47.00 Per User,Per Month It includes: - Unlimited storage - Upload files up to 50GB - Box AI Q&A: single doc/image - Box AI: content generation - Content portals with Box Hubs - Secure sharing, unlimited Notes, whiteboarding and e-signatures - More compliance standards with SOC 1/SOC 2/SOC 3, HIPAA, FedRAMP - 1,500+ integrations like Microsoft Office, Copilot, Salesforce, Google Workspace, Slack, and more - 100K API calls per month - Advanced workflow capabilities - Unlimited external collaborators - Standard support available Enterprise Plus $50.00 Per User,Per Month It includes: - Unlimited storage - Upload files up to 150GB - Unlimited Box AI Q&A: multiple docs/images, using advanced models - AI-powered content portals with intelligent Hubs - Secure sharing, unlimited Notes, whiteboarding and e-signatures - More compliance standards with SOC 1/SOC 2/SOC 3, HIPAA, FedRAMP - 1,500+ integrations like Microsoft Office, Copilot, Salesforce, Google Workspace, Slack, and more - 100K API calls per month - Advanced workflow capabilities - Automated controls protecting against threats and data leaks - Unlimited external collaborators - Enhanced support services 24 hour coverage Enterprise Advanced Contact vendor for details Value for money 4.3 (3,039) 4.3 Based on 3,039 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (2812) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (2,812) 4.3 Based on 2,812 reviews ## User reviews Overall rating 4.4 Based on 5,656 reviews Filter by rating 5(3156) 4(1830) 3(500) 2(110) 1(60) Mentioned topic Sorted by most recent DW Dean W. Executive Director Legal Services ### "Box left me high and dry" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 October 22, 2026 There's another problem with Box Drive on Windows. I have more files on Box than will fit on my C: drive, so I have them on a 16 TB E: drive. Problem is, Box's cache has to be on the C: drive, and it eventually fills up the C: drive so there's no more space there. There's supposed to be a workaround to move the cache to another drive, but it didn't work for me. This is mostly a problem when you have a lot of locally synced files, because these apparently go into the cache. Pros Functionally, it's a good service, and works well. When it's working, it synchronizes files quickly and efficiently. Cons I hit a problem where I couldn't upload any more files, getting an error message saying I'd used up all my storage, though I have an unlimited-storage plan. Support said it was caused by my exceeding the allowed download bandwidth, so they placed my account on a bandwidth limitation, but I still couldn't upload any files. They said the bandwidth limitation would be removed in a month, which would solve my problem. But I can't live with this problem for a month. I run a remote law firm and we use Box to synchronize files across our people. I can't have the service not working properly for a month, but Box customer service won't provide me with any alternative, so I have to cancel my Box subscription and move all of our files to another service. Switched from [Sync.com](https://www.capterra.com/p/161061/Sync-com/) Sync wasn't synchronizing quickly enough across remote machines. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AW Angela W. Graphic Designer Consumer Goods ### "Effortless file management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 19, 2026 It solved our version control headaches right out of the gate and made sharing sensitive documents with external partners completely seamless. The interface is clean and responsive, so nobody had to waste time on long training sessions just to figure out basic file management. While dialing in the advanced admin settings took a short adjustment period, the overall stability, top-tier security, and smooth real-time collaboration have made our team significantly faster and more organized. Pros Box gives you serious bang for your buck. Instead of just paying for folder space, you're paying for a platform that saves a ridiculous amount of time. Switching over from Dropbox wiped out so much daily friction and replaced a couple of extra security tools we used to juggle. The time saved on file management alone makes it worth every penny. Support has been super responsive and genuinely helpful. When we were moving files over and setting up user access, we had a couple of quick questions, and their team gave us direct answers right away instead of just copy-pasting generic help articles. They made the whole setup process stress-free.The interface is clean, fast, and totally intuitive. Finding your way around folders or sharing a file takes seconds, and nobody on our team needed a long training session to figure it out. Cons Setting up complex folder permissions for external clients was a bit confusing at first compared to simple public link sharing. It took our team a little trial and error to get used to the admin settings, but once we figured out the access levels, it hasn't been an issue. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZB Zachariah B. Data Entry Construction ### "Build a Better Workflow with Box" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2026 The workflow management with Box makes every file type easy to share, and both the security and AI Agents are reliable as backbones to each project. The peace of mind for me provides customer service. Pros Using Box software has been my go-to for document management and team collaboration. By utilizing the AI features, the value of money shows in how the user can produce automated content workflows and receive email and notifications throughput the process. As for the collaboration features, the ease of using each one has each member of the team working efficiently with file sharing. Cons I didn't find myself frustrated with the software at all, and the AI tools were easy to understand for someone starting out with using Box. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JK Jonathan K. Chief Marketing Officer Insurance ### "A Decent File Storage and Collaboration Platform" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 October 5, 2026 My overall experience with Box has been decent. It’s useful for storing, organizing, and sharing files, and the collaboration features work well for basic needs. However, the interface can take some time to get used to, and some features feel more complicated than necessary. Overall, it’s a solid option, but there are areas that could be improved. Pros What I like most about Box is that it makes storing and sharing documents fairly easy. It’s convenient for keeping files organized and giving others access without having to email large attachments back and forth. Cons What I like least is that some features aren't very intuitive, especially when managing larger numbers of files. The interface can feel a little cluttered, and some tasks take more steps than I would expect. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Alejandro R. Edición de audiovisuales Entertainment ### "Excelente gestión de archivos con un gran enfoque en la seguridad" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 3, 2026 Es una plataforma sólida y orientada al entorno empresarial para la gestión y almacenamiento seguro de archivos en la nube. Funciona muy bien para centralizar documentos de trabajo y garantizar que el acceso esté protegido y estructurado. Pros Lo que más destaca es su nivel de seguridad y el control detallado de permisos para compartir archivos. Permite gestionar accesos a carpetas por roles de forma muy precisa, lo que da mucha tranquilidad al manejar documentación confidencial o trabajar con colaboradores externos. Cons Los planes de pago resultan algo elevados en comparación con otras alternativas de almacenamiento en la nube. Además, la sincronización en escritorio a través de la aplicación local a veces puede ir un poco lenta si se manejan archivos de gran tamaño. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Richard S. Remote Assistant Machinery ### "A Generic Cloud Storage Option with No Glaring Flaws, and No Shining Achievements" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 October 1, 2026 I have used Box both as a personal user and in a business capacity and while the software is definitely implemented better in a business setting, neither iteration is particularly memorable. I just can't recommend this storage option over the alternatives offered by more reputable competitors. Pros My favorite thing about Box is the security features that they offer for business focused cloud storage. With Box it is easy to share documents with colleagues and managers without having to worry about your data being compromised or lost in the process. This is one of the few features that sets it apart from its many competitors. Cons My least favorite thing about Box is the fact that there are no standout features to set it apart from the competition. Box is pretty bland and uninteresting when compared to competitors like Google Drive, Microsoft OneDrive, and even DropBox. There are just so many better products from competitors and Box has a hard time standing out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TT Tim T. Director of Innovation Consulting Information Technology and Services ### "Horrible Customer Service" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 23, 2026 Pros Collaborative file storage. Apparently not as secure as sharepoint. Not sure why companies love box. Awful customer service. Cons Horrendous customer service: locked out of my account and the customer service team is extremely slow in responding and requires absurd amounts of re-verification. Arguably the worst SaaS customer service I've experienced. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Professor Education Management ### "Great file storage product. Would recommend!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 21, 2026 Pros What I like most about Box is how easy it is to securely store, organize, and share files. It makes collaborating with others simple and ensures I can access my documents from anywhere. Cons What I like least is that some of the more advanced features and settings can be a little confusing to navigate, especially when managing permissions and sharing options. I have had some synching issues too. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS John S. Manager Telecommunications ### "Think Inside the Box" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 September 15, 2026 Box is everything you need and would expect. The experience is positive. The Google and Microsoft tools are also really, really helpful. Pros Box.com is easy to use for secure storage, file sharing among your organization and external parties. Depending on your subscription, it also has features such as sharing documents for signatures. Cons The pricing of their tiers, while competitive, are frustrating when you need to consider organizational security concerns and are in need of their top tier. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PB Philip B. Founder Marketing and Advertising ### "The perfect tool for a virtual data room " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 13, 2026 Very positive. I work with a large remote team, and Box allows me to keep track of all of our digital assets. Pros Box is easy to use. My company stores all of its working files and digital assets inside the virtual data room. It's secure, and I like that there's two-factor authentication. Cons There's not much to dislike. Sometimes I feel that the user interface is a little clunky, and at times I've found the tool for opening documents in the browser to be a little tricky. Other than that, I'm very pleased with it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/148766/Box/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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