--- title: "Box Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Box Software - reviews, pricing plans, popular comparisons to other File Sharing products and more." source_url: "https://www.capterra.com/p/148766/Box/" page_type: "product" language: "en" --- # Box Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Box ## What is Box? Easily share files with both internal teams and external partners, while securing sensitive content and protecting IP. Watermark confidential files or set granular permissions so only the right people can view, download, or edit content.  ## What is Box used for? [Document Management](https://www.capterra.com/document-management-software/)[File Sharing](https://www.capterra.com/file-sharing-software/)[Cloud Storage](https://www.capterra.com/cloud-storage-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 5,647 user reviews Reviews sentiment Positive 88% Neutral 9% Negative 3% Pros & cons Flexible secure file sharing Real-time collaborative workspace High and complex pricing Slow performance with large files Starting price $20 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2026 - Digital Asset Management / 2026 - Digital Signature / 2026 - Document Management / 2026 - Cloud Storage / 2025 - File Sharing / 2025 - Remote Work / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Box?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.box.com&name=Box) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Box 4.4 (5,647) VS. [4.4 (3,039)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting Price $20 Per User, Per Month Starting Price $10 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (4,578) Ease Of Use 4.2 (28,489) Value For Money 4.3 (3,031) Value For Money 4.2 (20,614) Customer Service 4.3 (2,804) Customer Service 4.3 (18,607) ## Box alternatives [4.6 (6,108)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (4,260)](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.2 (1,003)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (3,545)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/148766/Box/alternatives/) ## FAQs about Box Overview ### What problems does Box solve? Box solves scattered file storage, risky email attachments, version confusion, and slow approvals by centralizing documents in secure cloud folders with real-time editing, search, and granular permissions. Remote teams, operations staff, finance, legal, researchers, and client-facing departments benefit most when sharing sensitive files across offices, vendors, and customers. Answer based on 2942 reviews Overview ### Which roles and teams benefit most from Box? Box is most used by project managers, IT administrators, executives, and client-facing teams that need secure file sharing and centralized document access. Marketing, design, and engineering teams use it to collaborate on assets and project files, while educators, researchers, and legal staff manage records, coursework, and sensitive documentation. Answer based on 4849 reviews Overview ### What company size and industries is Box built for? Box is designed for every business size, with strongest adoption among small businesses at 60% and Information Technology and Services at 9%. It also serves enterprises at 26% and midsize businesses at 14%, with frequent use in Computer Software at 8% and Marketing and Advertising at 6%. Answer based on 5646 reviews Features and Usability ### What are the key features of Box? Box includes core features for cloud storage and file sharing, with document management tools like version control, file syncing, and large-file handling. Differentiating capabilities include role-based permissions, encryption, two-factor authentication, activity tracking, and team collaboration through comments, tasks, and real-time editing with Microsoft Office files. Answer based on 1527 reviews Pricing ### How much does it cost and what fees or limitations are included? Box starts at $20/user/month for Business, or $15 annually, with a required minimum of 3 users. Business Plus costs 33, Enterprise 47, and Enterprise Plus 50 annually. A free trial is available. Reviewers like the unlimited storage and value, but many say pricing feels high or confusing for small teams. Answer based on 532 reviews Integrations ### Which third-party tools and platforms does Box integrate with? Box integrates with Google Drive, Microsoft 365, OneDrive, Google Docs, Slack, Microsoft Teams, DocuSign, and Okta. It supports over 70 integrations overall, covering document editing, cloud storage, communication, and identity management, with reviewer mentions also highlighting Microsoft Excel, Microsoft Word, and Microsoft Outlook. Answer based on 725 reviews Getting Started and Support ### How easy is it to onboard and train a team on Box? Box is quick to onboard for most end users, with intuitive file sharing that many teams learn with minimal training. It offers in-person training, live online sessions, webinars, documentation, and videos. Nontechnical users and staff new to cloud storage may need more time, while admins often need extra training on permissions and setup. Answer based on 77 reviews Getting Started and Support ### What customer support options does Box offer, and how do users rate the experience? Box offers FAQ/forum resources, a knowledge base, 24/7 live representatives, and chat. Users often describe support as helpful, friendly, and knowledgeable, with useful self-service content. Still, some report slow responses, difficulty reaching a live person quickly, and uneven handling of billing or account issues. Answer based on 288 reviews Security ### How does Box handle data security and access control? Box uses encryption, password-protected links, two-factor authentication, SSO, expiring shared links, session timeouts, and granular role-based permissions for files and folders. Admins can manage users centrally, track access, and monitor activity with notifications and audit trails. Some reviewers note permissions can be confusing or less flexible for subfolders and lower-tier plans. Answer based on 1216 reviews ## Who uses Box? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Flexible secure file sharing 93% positive reviews out of 1166 Most reviewers describe file sharing as simple, secure, and customizable, supporting collaboration and access control across teams. Anonymous User People Partner, 1,001 - 5,000 employees. "Easy to use, seamless sharing of files, and seamless integrations with Microsoft Office and Google Workspace make it extremely efficient in workflows for any team." High and complex pricing 49% negative reviews out of 327 Some reviewers say pricing is higher than alternatives, with confusing plans and costs that add up for teams. Anonymous User Data Analyst, 11 - 50 employees. "However, its cost and complexity may be barriers for small businesses." Real-time collaborative workspace 93% positive reviews out of 489 Most reviewers indicate team collaboration tools enable real-time editing, feedback, and project coordination from any location. Jasmin M. Accounting Assistant, 11 - 50 employees. "Its simple interface and strong collaboration features make managing documents and working with teams very convenient." Slow performance with large files 70% negative reviews out of 241 Most users report performance and speed issues, especially with large files, slow syncing, and unreliable uploads. Andrea B. ENGINEER, 1 employee. "Syncing very large files (often several gigabytes) through the desktop client can be slow and resource-intensive, interrupting workflow." Streamlined daily workflow management 94% positive reviews out of 448 Most users report ease of use makes daily tasks, organization, and cross-platform access straightforward and efficient. Limited and inaccurate search tools 47% negative reviews out of 127 Some reviewers find search functionality lacks accuracy, advanced options, and makes locating files time-consuming. Agnoor G. Associate System Engineer, 1,001 - 5,000 employees. "Searching files and folders is a difficult task in the box as it shows incorrect data there." ## Features AI summary Based on 18,930 File Sharing reviews Capterra reviewers point to these as the top priorities when choosing file sharing software: - **File Transfer** (**53%** of reviewers rated this feature as critical) - **Document Storage** (**56%**) - **Secure Data Storage** (**59%**) Box supports all three features that reviewers rank highest: **File Transfer**, **Document Storage**, and **Secure Data Storage**. Together, these capabilities help businesses move files quickly, keep documents organized in one place, and protect sensitive information, allowing teams to share content with confidence and manage files more efficiently. File Transfer 4.6 (127) 77.17% of 127 reviewers that rated this feature as important or highly important Move files across different systems or networks Document Storage 4.7 (1,048) 64.89% of 1048 reviewers that rated this feature as important or highly important With this capability, you can store a wide variety of files, including large documents, and access them from any device. Users think Box’s storage is reliable, easy to organize, and helpful for both short- and long-term needs, though onboarding can be challenging for new users. Secure Data Storage 4.7 (682) 69.79% of 682 reviewers that rated this feature as important or highly important Box offers robust security for storing sensitive documents, using AES 256-bit encryption and options like password protection and two-factor authentication. Reviewers appreciate the high level of trust, flexibility, and compliance, though some note it lacks end-to-end encryption. Mobile Access 4.3 (271) 47.60% of 271 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Real Time Synchronization 4.4 (195) 54.87% of 195 reviewers that rated this feature as important or highly important Files and folders are updated in real-time when changes/edits are made File Sharing 4.6 (935) 64.17% of 935 reviewers that rated this feature as important or highly important It gives you multiple secure ways to share files internally and externally, including via links or direct invites. Reviewers appreciate the ease, speed, and flexibility, as well as integrations with Outlook and Slack, though some mention occasional glitches and limitations for free users. Box 136 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Box enables you to set detailed permissions for files and folders, including view, edit, and expiration options. Some reviewers find the controls granular and easy to use, while others mention confusion with link permissions and limited options in the free tier. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Asset Categorization: Organize assets into folders and subfolders or tag assets based on a custom file hierarchy - Asset Library: Storage, organization, sharing with tagging/metadata - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Sharing: Share access to files and assets with individuals - Assignment Management: Assign issues and tasks based on availability or required skills - Audio File Management: Supports audio files - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Automatic Backup: Data is backed up automatically to prevent data loss - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - CMS Integration: Integration with content management software - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Management: Manage, organize, and store contact information - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Content Publishing Options: Facilitates online authoring and publishing of the content - Cost Estimating: Forecast the cost and resources required to complete a project - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Data Migration: Move from one database to another, or upgrade the version of database software being used - Data Recovery: Ability to restore deleted, hidden, or lost data from an email server/system - Data Security: Protect sensitive data for digital privacy - Data Storage Management: Manage and store data in a database - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Deadline Management: Specify or track the date/time a project, task, etc., is due for completion - Digital Asset Management: Manage digital assets - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Automation: Automated or logic-based workflows that assist in the creation of electronic documents - Document Capture: Scan, move or upload electronic files within the software's repository - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Editing: Makes changes to document features such as text, fonts, formatting, etc. - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Management: Box helps you organize, categorize, and version documents efficiently across devices. Reviewers appreciate folder structures, live editing, and search capabilities, though some feel advanced management options are less comprehensive than competitors and folder organization can become messy. - Document Review: Review and analyze existing information across documents - Document Storage: With this capability, you can store a wide variety of files, including large documents, and access them from any device. Users think Box’s storage is reliable, easy to organize, and helpful for both short- and long-term needs, though onboarding can be challenging for new users. - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Forms: Digital forms that are shared and accessed online - Electronic Signature: Digitally sign online documents - Employee Activity Monitoring: Monitor and track what your employees are doing - Encryption: Convert data into a code for security - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - File Conversion: Convert files to a different format - File Management: Create, save, and store files - File Sharing: It gives you multiple secure ways to share files internally and externally, including via links or direct invites. Reviewers appreciate the ease, speed, and flexibility, as well as integrations with Outlook and Slack, though some mention occasional glitches and limitations for free users. - File Transfer: Move files across different systems or networks - Filtering: Find & retrieve relevant data or documents - For Nonprofits: Software specialized for non-profit organizations - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Image Library: Store and manage images - Information Governance: Accountability over info/data that ensures appropriate behavior in the valuation, creation, storage, use, archiving & deletion of info. - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Messaging: Communicate using messages within the system - Metadata Extraction: Retrieval of embedded metadata that is present within a file - Metadata Management: Collect and maintain structured information that describes data or content - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multimedia Support: Supports various file formats - Multiple Projects: Ability to handle several projects simultaneously - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Password Management: Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords - Prioritization: Arrange tasks based on the level of priority or urgency - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Planning/Scheduling: Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints - Project Templates: Pre-designed project plans that can be customized - Project Tracking: Monitor the progress of projects from start to finish - Projections: Estimate or forecast of a future scenario based on the study of present trends - Q&A Management: Allow users to collaborate and ask questions regarding folders and/or documents within the system - Real Time Editing: Preview and make real-time changes in the web content - Real Time Synchronization: Files and folders are updated in real-time when changes/edits are made - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Box offers robust security for storing sensitive documents, using AES 256-bit encryption and options like password protection and two-factor authentication. Reviewers appreciate the high level of trust, flexibility, and compliance, though some note it lacks end-to-end encryption. - Secure File Viewer: Secure online viewing of sensitive documents - Secure Login: At least a username and password is required to access the system - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Subcontractor Monitoring: Ensure subcontractors are working safely on client sites and document audits/inspections for reference. - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Editing: Edit task information and all related elements - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Task Tagging: Add labels or tags to tasks - Team Collaboration: Allow multiple team members to edit and work on the same document - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - To-Do List: A digital list of items that need to be completed - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Video Management: Store and manage online video content - Video Support: Supports various video file formats - Watermarking: Add a digital mark to show ownership of an image, video, document, etc. - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (4,334) 4.4 Based on 4,334 reviews ## Pricing Value for money 4.3 (3031) Free Trial [View pricing plan details](https://www.capterra.com/p/148766/Box/pricing/) Business $20.00 Per User,Per Month It includes: - Unlimited Storage - Upload Files up to 5GB - Box AI Q&A: single doc/image - Box AI: content generation - Secure sharing, unlimited Notes, whiteboarding and e-signatures - Built-in content security and permissions with SOC 1/SOC 2/SOC 3 compliance - 1,500+ integrations like Microsoft Office, Copilot, Salesforce, Google Workspace, Slack, and more - Standard support available Business Plus $33.00 Per User,Per Month It includes: - Unlimited storage - Upload files up to 15GB - Box AI Q&A: single doc/image - Box AI: content generation - Secure sharing, unlimited Notes, whiteboarding and e-signatures - Built-in content security and permissions with SOC 1/SOC 2/SOC 3 compliance - 1,500+ integrations like Microsoft Office, Copilot, Salesforce, Google Workspace, Slack, and more - 50K API calls per month - Unlimited external collaborators - Standard support available Enterprise $47.00 Per User,Per Month It includes: - Unlimited storage - Upload files up to 50GB - Box AI Q&A: single doc/image - Box AI: content generation - Content portals with Box Hubs - Secure sharing, unlimited Notes, whiteboarding and e-signatures - More compliance standards with SOC 1/SOC 2/SOC 3, HIPAA, FedRAMP - 1,500+ integrations like Microsoft Office, Copilot, Salesforce, Google Workspace, Slack, and more - 100K API calls per month - Advanced workflow capabilities - Unlimited external collaborators - Standard support available Enterprise Plus $50.00 Per User,Per Month It includes: - Unlimited storage - Upload files up to 150GB - Unlimited Box AI Q&A: multiple docs/images, using advanced models - AI-powered content portals with intelligent Hubs - Secure sharing, unlimited Notes, whiteboarding and e-signatures - More compliance standards with SOC 1/SOC 2/SOC 3, HIPAA, FedRAMP - 1,500+ integrations like Microsoft Office, Copilot, Salesforce, Google Workspace, Slack, and more - 100K API calls per month - Advanced workflow capabilities - Automated controls protecting against threats and data leaks - Unlimited external collaborators - Enhanced support services 24 hour coverage Enterprise Advanced Contact vendor for details Value for money 4.3 (3,031) 4.3 Based on 3,031 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (2804) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (2,804) 4.3 Based on 2,804 reviews ## User reviews Overall rating 4.4 Based on 5,647 reviews Filter by rating 5(3153) 4(1828) 3(498) 2(109) 1(59) Mentioned topic Sorted by most recent April V. Loan Originator Real Estate ### "Secure and Easy-to-Use Cloud File Management" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 September 4, 2026 Overall, my experience with Box has been very positive. It's a reliable platform for file storage, sharing, and collaboration, with strong security features and easy access across devices. It has made managing documents and working with team members much more efficient and has become an important part of our daily workflow. Pros What I like most about Box is how easy it is to securely store, organize, and share files with others. Collaboration is simple, version history is helpful when working on documents, and access permissions make it easy to control who can view or edit files. It integrates well with other business applications, making document management efficient. Cons One drawback of Box is that the interface can occasionally feel slower than other cloud storage platforms, especially when working with large folders or files. Some advanced features also require additional configuration, and searching for older files can sometimes take more effort than expected. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Mike H. CEO E-Learning ### "Box cloud storage. Safe, secure and simple to use." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2026 Really pleased I started using Box cloud storage. I use if for all my persoanl and sensitive documents. Pros So easy to use with drag and drop. The dashboard is intuitive for easy document management. Great value for money. Cons Nothong really. There is no steep learning curve at all. There are plenty of video tutoials if you want them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Erin F. System analyst Hospital & Health Care ### "Good for healthcare " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 1, 2026 From a healthcare IT perceptive it is a good content and data repository with strong governance features Pros Easy of use, intuitive system, organization. Excellent for document management. Good security features Cons Expensive, can become disorganized if the end user is not familiar, difficulty with permissions and other features Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FV Francois V. Président Retail ### "A Proper Tool For Digital Content Management - Secure and With Great AI Features " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 26, 2026 Having used Box for over 3 years, I can say it is value for money considering the content security, unlimited cloud storage, the level of automation, and the amazing content collaboration capabilities. Most businesses if now all would benefit from this tool. Pros Box has been effective in managing our business digital content. From ensuring our content is secure to ensuring easy/fast access, the tool makes all this possible. It makes storing our content on cloud easy and so is managing and content collaboration. The ease of workflow automation including e-signature, summarization and no-code automation makes it ideal for business use. Cons With Box, it's most advanced features are available only on its premium subscription and I have also experienced slow syncing when handling large files. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PP Pritam P. Early Childhood Educator Education Management ### "It's decent enough for storage." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 26, 2026 Box does what we need for document storage and basic sharing, but I question whether we're getting our money's worth. For a small team, the cost keeps creeping up and there are cheaper alternatives that honestly do the same job. It works, but I wouldn't say I'm excited about renewing. Pros We mainly use Box to store client contracts and project files that we need to keep around for a while. The folder permissions are good for when we have to share certain docs with clients or freelancers without letting them see everything else. Plus, version history has saved us a few times already whenever someone accidentally overwrote a file. Cons The pricing structure doesn't make sense for a small operation like ours. We're paying way more than competitors charge and the storage limits feel arbitrary. Mobile app is clunky and previewing certain file types takes forever or just fails completely. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Senior DevOps Engineer Education Management ### "Great tool for external file share management" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 August 25, 2026 Pros Box is very easy to use and has a CLI interface for automating file shares and backups. Sharing and removing access to files with external parties is also very easy which is our main use case for Box. Cons Box is very expensive for what it provides. This was a driver for our migration to an internal solution, even though it did work very well. Alternatives considered [Amazon S3](https://www.capterra.com/p/174285/Amazon-S3/) Reasons for choosing Box We needed a simpler tool to get started with very quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ES Eugene S. Chief Product Officer and Co-Founder Information Technology and Services ### "Surprised as I was that this thing actually organizes all my files" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2026 Paper clutter was everywhere and people lost the facility inspection forms all the time. Now every file that was previously physically filed in the filing cabinets downstairs are all dumped in Box. Instead of searching through filing cabinets I can now find a keyword and view all documents associated with that keyword. Pros Box is acceptable I suppose since the AI search has been able to interpret my messy handwriting without freaking out. I thought the automatic workflows would fail or crash but they did manage to send the correct bills to the appropriate parties. Cons Getting our legacy SQL data into Box migration process was a complete nightmare and neither on-boarding staff informed us of how painful this would be. Way too expensive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EL Eduardo L. Safety Coordinator II Construction ### "Content Management With Box!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2026 Overall, I’ve had a really positive experience with Box. It makes storing, organizing, and sharing files really easy, and I like being able to access everything from pretty much anywhere. The collaboration features are also super handy when working with a team, especially when multiple people need to review or edit documents. It feels reliable and straightforward without a lot of unnecessary hassle. There are a few features that take some time to learn, but once you get familiar with it, Box makes file management much more convenient. I’d definitely recommend it for teams and businesses. Pros Box has been a great tool for keeping files organized and easy to access. I really like how simple it is to store, share, and collaborate on documents without constantly emailing files back and forth. The interface feels clean and straightforward, and it’s easy to access everything from different devices. The sharing and collaboration features are especially useful for working with a team. Overall, Box has made file management much more convenient and streamlined for us. It’s reliable, user-friendly, and definitely something I’d recommend to anyone looking for a solid cloud storage and collaboration platform. Cons One downside of Box is that it can take a little time to get used to, especially if you’re new to cloud storage platforms. Some of the more advanced features and settings aren’t always super obvious, so you may need to poke around a bit to find what you’re looking for. The pricing can also feel a little high depending on the plan and how many users you have. That said, once everything is set up, it’s pretty easy to use and works reliably. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Marquita V. SALES MANAGER Airlines/Aviation ### "Reliable Cloud Storage with Powerful Collaboration Tools, but Lacks Interface Polish" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 August 8, 2026 Box is a highly functional and robust platform for document management that gets the job done efficiently. While it is undeniably powerful and stable for professional use, the user experience feels a bit outdated and lacks the polished, engaging feel of other cloud storage tools. It is a solid, reliable choice for businesses, even if it isn't the most exciting interface to work with daily Pros The file syncing in Box is incredibly reliable, and the desktop application works flawlessly without consuming excessive hard drive space. Additionally, I’ve found Box Canvas and Box Notes to be excellent, well-integrated features that make brainstorming and documentation very convenient. Cons: The user interface feels quite clunky and sterile, especially when compared to the more modern, intuitive design of competitors like Google Drive or Dropbox. Cons Box is far too rigid and expensive for a small business. The platform is clearly built for large-scale enterprise use, making the initial setup process unnecessarily complex and time-consuming. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Ansuman R. Ecom Manager Retail ### "Easy to use and great tool for collaboration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2026 I've had a good experience using Box. It's reliable, secure, and makes it easy to share and manage documents without worrying about version control. My team has been able to collaborate more efficiently, and I haven't run into any major issues. Overall, it's a solid platform for businesses. Pros Box has been really easy to use from day one. I like how simple it is to organize files, share folders with teammates, and control who has access to what. We use it to keep project documents in one place, and it's made collaboration much smoother. It also works well with Microsoft Office, which saves time. Cons The pricing can be a bit expensive, especially for smaller teams. Also, finding some of the advanced admin settings took a little time, but once everything was set up, it wasn't a problem. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/148766/Box/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Google Drive vs Box](https://www.capterra.com/compare/148766-161425/Box-vs-Drive)[Google Workspace vs Box](https://www.capterra.com/compare/148766-247901/Box-vs-Google-Workspace)[OneDrive vs Box](https://www.capterra.com/compare/148766-161304/Box-vs-OneDrive)[Microsoft 365 vs Box](https://www.capterra.com/compare/148766-227157/Box-vs-Microsoft-365)[Microsoft SharePoint vs Box](https://www.capterra.com/compare/1167-148766/SharePoint-vs-Box)[Confluence vs Box](https://www.capterra.com/compare/136446-148766/Confluence-vs-Box)[Dropbox vs Box](https://www.capterra.com/compare/143068-148766/Dropbox-Business-vs-Box)[Wrike vs Box](https://www.capterra.com/compare/76113-148766/Wrike-vs-Box) [monday.com AI Work Platform vs Box](https://www.capterra.com/compare/147657-148766/monday-com-vs-Box)[Adobe Acrobat vs Box](https://www.capterra.com/compare/148766-251329/Box-vs-Adobe-Acrobat-DC)[Notion vs Box](https://www.capterra.com/compare/148766-186596/Box-vs-Notion)[Glasscubes vs Box](https://www.capterra.com/compare/101272-148766/Glasscubes-vs-Box)[LibreOffice vs Box](https://www.capterra.com/compare/148766-158981/Box-vs-LibreOffice)[iCloud vs Box](https://www.capterra.com/compare/148766-204717/Box-vs-iCloud)[Microsoft OneNote vs Box](https://www.capterra.com/compare/148766-227211/Box-vs-Microsoft-OneNote)