# Box Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Box the right File Sharing solution for you? Explore 5629 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148766/Box/reviews --- Box 4.4 (5629) [View alternatives](https://www.capterra.com/p/148766/Box/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Box Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews Vertika W Indirect ManagerMedical Devices, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Perfect so far, it allows excel sheet to be linked with salesforce as well, live fresh up to date data is refreshed and can be access with multiple team members“ March 1, 2026 HL Hikmet L Medical Assistance SpecialistHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “I do not like sync delays and other minor bugs, which causes me to check twice that the current version of the file is available to the partners.“ December 26, 2025 RS Robert S Data VisualizationElectrical/Electronic Manufacturing, 10,001+ employeesUsed the software for: More than 2 years. “Money-wise is a good choice for a company, allowing also easy integration with other tools, e.g. creating pipelines in Azure Data Factory for ingesting data stored in Box automatically.“ November 24, 2025 Matt G Account ExecutiveLegal Services, 2 - 10 employeesUsed the software for: 1-2 years. “The automated reminders could use some work and I find once I send a document it is hard to make an edit if I need.“ February 12, 2026 Maria S UX writerPharmaceuticals, 10,001+ employeesUsed the software for: 6-12 months. “I can leave comments or propose changes in the text - it is very handy for articles and other documents, because we have a lot of people involved in the content creation and coordination.“ April 22, 2026 Maria S UX writerPharmaceuticals, 10,001+ employeesUsed the software for: 6-12 months. “I had to create a video tutorial on commenting because some colleagues couldn't figure out how to open the document and leave their notes.“ April 22, 2026 RS Robert S Data VisualizationElectrical/Electronic Manufacturing, 10,001+ employeesUsed the software for: More than 2 years. “Easily integrating with Azure Data Factory for data ingestion, which makes it a good candidate for being part of Data Science - Data Analytics stack.“ November 24, 2025 DU Dose U IT EngineerHospital & Health Care, 201 - 500 employeesUsed the software for: 1-2 years. “Box is a safe and convenient method of sharing files and working together, but it can be quite slow when it comes to working with large media files, which affects usability in crucial situations.“ July 15, 2025 ## Showing most helpful reviews Showing 1-25 of 5629 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris O. Operations Manager Education Management Used the software for: 2+ years ### "Excellent sharing tool" July 10, 2025 4.0 I was not a fully committed google drive user, so I was not resistant to start. I love that it integrates with MS Office (which google does not) so it is native to the work environment. Sharing is solid, and this is important. Pros BOX has good sharing, integrates with MS Office tools. Easy to arrange storage and cascading permissions make it easy to safely and appropriately share with staff. Does require some forethought for setting folders and share cascade. Cons Can be glitchy and requires consistent updating to continue integration with MS Outlook tools. I don't like that won't remember the previous actions, saving to or whether or not I want to create a box. Sharing experience is good, but not totally native in the same way that Google Drive works. Hard sell on people who are committed to google environment Switched from [netfiles Data Room](https://www.capterra.com/p/199584/netfiles-Business/) Administrators made decision for cost and storage capacity Review Source AB Andrea B. ENGINEER Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "CLOUD STORAGE" October 17, 2025 4.0 My overall experience with Box is positive, with the understanding that it is a tool for secure file sharing and collaboration, not a replacement for a dedicated engineering PLM solution. It excels at centralizing project documents, managing client deliverables, and facilitating communication around non-CAD files like specifications, reports, and presentations. The security infrastructure gives me confidence when sharing sensitive information with external partners. However, for the core task of collaborative mechanical design, it serves more as a secure repository than an active workspace. It's an excellent complementary tool in my digital toolkit for managing the business side of engineering projects, but it falls short of handling the high-performance demands and intricacies of iterative 3D design work. Pros As a consultant working with sensitive and complex engineering data, security and controlled access are my top priorities. What I appreciate most about Box is its robust set of security and administrative features. The ability to create secure folders for each project and invite clients or team members with granular permissions (e.g., view-only, uploader, editor) is invaluable. This ensures that valuable intellectual property, like proprietary CAD designs for motorsport applications, is protected. Furthermore, the version control system is excellent. In mechanical design, we go through countless iterations. Box automatically saves previous versions of a file, allowing me to track changes or revert to an earlier design if necessary. This provides a clear audit trail and prevents the common issue of team members working off of outdated files. The platform serves as a reliable single source of truth for all project-related documentation. Cons While Box is great for general file management, its performance and features lag when handling the specific demands of heavy 3D CAD files and complex assemblies. Syncing very large files (often several gigabytes) through the desktop client can be slow and resource-intensive, interrupting workflow. More importantly, Box lacks the specialized tools I rely on in dedicated Product Lifecycle Management (PLM) systems like Teamcenter or Windchill. It doesn't have an integrated 3D viewer that can properly render complex assemblies, check for interferences, or manage part dependencies and Bills of Materials (BOMs). This means I always have to download the files locally to do any meaningful engineering review, which adds an extra, inefficient step to the process. Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[OneDrive](https://www.capterra.com/p/161304/OneDrive/)[Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing Box COST,EASE OF USE, SIMPLICITY,SIMILR TO OTHERS, CAPACITY, DOWNLOADING/UPLOADING FEATURES Review Source BG Barry G. Instructor Construction Used the software for: 1-2 years ### "Great File Sharing Product across many different platforms" March 2, 2026 5.0 My experience using the Box product has always been outstanding. I am impressed with the ability to share large files with numerous people from different organizations without any issues. Pros Super easy product that allowed for sharing large files with individuals outside of my organization. Cons No features were lacking, however I had some android users who had some minor challenges with the set up. Review Source AS Anne S. Director Financial Services Used the software for: 2+ years ### "Stay away from these crooks" July 25, 2025 1.0 I tried to reduce the number of seats we are charged for with their online tool and they charged for double the number of seats. After a week, the only response to multiple inquiries is "You have to call on the phone," but their site provides no phone number. But I'm not offended: they also refuse to respond to the credit card company and the Better Business Bureau. Either Box is terribly managed or they actually care more about a few thousand dollars than about their reputation as corporate pirates. This company has deteriorated in the last few years and now Dropbox is far better. Pros It works well as long as you don't have a security breach and need support. If you try contacting them, they are resistant and angry, which on top of ignorance is hard to take. Cons TERRIBLE customer service. Huge overcharges that they refuse to even acknowledge much less credit back. NEVER give this company a credit card. Review Source VR Verified Reviewer Quality Manager Medical Devices Used the software for: 1-2 years ### "Reliable Storage Solution" January 20, 2026 4.0 This service ranks among the most effective cloud storage solutions currently available. It offers excellent value relative to its price. Pros I appreciate the lifetime access included with a single payment. I have maintained flawless file integrity and accessibility, with seamless sharing capabilities. Cons To date, I have encountered no drawbacks with the cloud service. The platform is user-friendly, and I have experienced no technical issues with the application. Alternatives considered [pCloud Business](https://www.capterra.com/p/161573/pCloud-Business/) Reason for choosing Box A lower price point compared to pCloud and other cloud storage applications. Review Source VR Verified Reviewer Sr. Solutions Engineer Computer Software Used the software for: 2+ years ### "A good alternative to the main players when you need more than just storage" February 9, 2026 4.0 Overall experience is good. Again, really need to justify additional features beyond storage for this to make financial sense. Pros Easy to use cloud storage, with a lot of available extras if needed. Collaboration features are a must for modern storage platforms. Cons Not as well known as some other "built-in" providers, often times competing against a low\\no cost alternative that while not quite as good is usually good enough. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) Enterprise requirements (i.e. security\\workflow mgt) Review Source NL Nolan L. CEO Financial Services Used the software for: 2+ years ### "All in one awesome tool " November 29, 2025 5.0 Overall has been great hence more than 16 years as their client and product has grown so much over the past 5 years Pros It’s value for all extras under one roof hence significant savings across board like forms doc gen storage sign and etc along with ai extract Cons Would be great to have box relay more integrated within Salesforce and more integration functions available in box within salesforce Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[OneDrive](https://www.capterra.com/p/161304/OneDrive/) Reason for choosing Box Security is much superior than others along with granular and other features within box Review Source Vertika W. Indirect Manager Medical Devices Used the software for: 6-12 months ### "Heavy File go easy " March 1, 2026 5.0 Perfect so far, it allows excel sheet to be linked with salesforce as well, live fresh up to date data is refreshed and can be access with multiple team members Pros It has the feature to upload and keep very heavy files any excel, documents, which is not possible to share and access on outlook Cons Ask for access for logging in, like there are two access window to acknowledge either own company or outside the company, the consent and login to be provided , if outside ethe company, email is required to access the file. This step is mandatory to work every time on same file - box feature Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Sharing heavy files was very difficult on outlook Review Source EKF Enamul Karim F. Team Lead Engineering Civil Engineering Used the software for: 2+ years ### "Great Document Sharing Software" November 22, 2025 5.0 My overall experience has been excellent. I’ve used this platform regularly with my clients and have never run into any problems. The workflow is straightforward, the tools are easy to navigate, and the interface is designed with user-friendliness in mind. Its smooth performance and intuitive layout make document sharing and collaboration feel effortless. Pros A very convenient and secure solution for managing and submitting professional documents, making workflows smoother and more reliable. Cons The system sometimes demands too many permission approvals and authorization processes, reducing efficiency and interrupting smooth work. Alternatives considered [OneDrive](https://www.capterra.com/p/161304/OneDrive/)[Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing Box Client prefer this over other. Also this is more secure. Review Source EJ Emily J. Operations Manager Consumer Services Used the software for: 1-2 years ### "Great tool for file sharing and organization." December 13, 2025 5.0 Box is a great tool, we even use it to deliver content to external teams and love the ease of use and security. Pros Great ease of use between team members and even collaborating with other teams. Super easy to share files quickly, even large ones. Cons There is a slight learning curve for those who are not digital natives. Older members of our team had a harder time learning this system. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) Needed a lore secure way to share files with external teams. Review Source OW Okado W. Marketing Manager Semiconductors Used the software for: 2+ years ### "Faster and more reliable, but also collaborative" September 11, 2025 5.0 Sharing is generally simple and fast, and the experience is good for both the sender and the receiver. Its where we work on documents online. Pros Document versioning at scale is great when I am handling layered campaigns. It has become a command center for file comments, storage and team documentation. Cons It’s powerful, no doubt, but some features are concealed in menus which takes few more steps to find them than usual. Review Source FS Felicia S. Executive Team Leader Telecommunications Used the software for: 2+ years ### "Cloud Content Manager that I Highly Rely On" September 17, 2025 5.0 Collaborating with colleagues and stakeholders on files and projects in real-time has been a positive experience with Box. Pros The availability of advanced security features is one of the aspects that I like about Box since it makes it a reliable tool for managing and sharing files. Cons I slightly dislike that I am not able to access, share and manage files without internet connection mainly when in remote areas. Review Source KK Karanja K. Managing Partner Law Practice Used the software for: 2+ years ### "Box is a 10/10 Platform " July 13, 2025 5.0 Box is secure for having team collaborations across departments and in this way our employees work efficiently and they get the chance to brainstorm their ideas. This helps us be more productive at our company. Pros Box is actually the best software so that i have used. It has all the essential tool and features that gets tasks done in an orderly way and yet in the best way possible using advanced tools. It is easy to use Box for even beginners who have just joined the system. Box is flexible because i am able to access my data from anywhere because it is stored using cloud storage which is easy to store data on. Box is secure for team collaborations for companies. Cons The platform is expensive for fact but i just like the results that come with that cost because it's just amazing. Review Source VR Verified Reviewer Digital coordinator Entertainment Used the software for: 2+ years ### "Box: Signed, Sealed & Delivered!" March 9, 2026 5.0 I really enjoy using Box now in that I actually look forward to organizing and sharing files there, especially on big projects and with multiple other users. I've had a better experience than I did a year ago in regards to customer service as well. Pros Now, I like that Box improved its overall speed of use, organizational improvements, and a less obtrusive authentication procedure. Cons There's nothing I dislike about Box right now, since I feel that it actually acted on my concerns previously. Review Source VR Verified Reviewer Analytic Scientist Computer Software Used the software for: 2+ years ### "A useful file-sharing platform" March 16, 2025 5.0 I am quite satisfied with Box for sharing files with colleagues and as a backup. Pros Box is very useful when you like to share files with colleagues. It keeps all versions so that you can go back to earlier edits. Text and spreadsheet files can also be edited online directly. One can also uploaded files from local computers. Cons When multiple users make changes to the same file simultaneously, conflict will arise and Box handles these conflicts by saving each user's changes separately to avoid overwriting. This can be confusing sometimes. There is an option to lock a file but then if a user forgets to unlock it, then the file cannot be updated by others. Review Source MG Maryjane G. Manager Utilities Used the software for: 2+ years ### "Easy Access Of Data With Box Amazing Software " June 23, 2025 5.0 Box makes tasks to be easy for me day in day put am even happy i joined Box for they are spectacular. Pros Am amazed with Box because it lets me store my contents online and i love how i can access, manage and transfer my contents from anywhere. Cons I don't have problems of any kind with this excellent software. I just appreciate them so much for making tasks for me. Review Source CW Colby W. Manager Real Estate Used the software for: 1-2 years ### "Box is the online file sharing application of the future!" August 5, 2025 5.0 Overall, my experience has been a positive one due to being able to keep all of my important files in one location that is easily accessible by both myself and my manager, and staff. Pros What I like best is that you can share the files with others, whether they are on the Box platform or not. Cons Sometimes the desktop version will not auto update with the online app and you have to open up a help desk ticket in order to resolve. Review Source SN Sam N. Senior Marketing Executive Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Excellent and secure file sharing app" August 30, 2025 5.0 Pros I really like the easy to use of Box, it’s a platform that let me daily store or transfer files that are often very heavy, Box allowed us to stay well organized and to get the necessary informations from our partners and colleagues. Cons For Box to work well, it’s necessary to have a good Internet connection otherwise it bugs and you have the feeling that the interface is not intuitive. Review Source Agnoor G. Associate System Engineer Information Technology and Services Used the software for: 2+ years ### "BOX - A file storing and sharing platform" February 17, 2025 4.0 Experience is absolutely a pleasure with Box, it removes the trouble we face while sharing or taking large-size files from clients, stores those filed securely. The best feature is the ease of dragging and dragging files for access. Easy to integrate with teams and outlook for quick process. Pros 1\. Secure login environment for protected file storage and sharing. 2. We can create multiple objects based on clients to save information in a separate and well-organized manner. 3. Highly integerable with multiple platforms. 4. Having a restore option for deleted files is an added advantage. Cons 1\. Very costly enterprise version. 2. Searching files and folders is a difficult task in the box as it shows incorrect data there. 3. Limited space available in the open source environment. Review Source SM Sarah M. Director Real Estate Used the software for: 2+ years ### "Great VPN alternative" March 12, 2025 5.0 Overall, this has been an awesome product Pros The option to download the desktop app, and control permissions Cons Sometimes there are hiccups or system issues Review Source MW Mark W. Owner Construction Used the software for: 2+ years ### "Sync files" January 9, 2026 5.0 I moved our files to Box for the free version for some months to see how it is and I liked using . Pros I like most the file drag and drop and file syncing on multiple devices. For any project Box aids in having all documents available for all. Cons It is a bit of a struggle to find some features compared to alternatives like Google Drive where nothing hidden Review Source JJ Joyce J. News Correspondent Broadcast Media Used the software for: 2+ years ### "Review For Box" December 10, 2024 5.0 Box has a fantastic security for protecting our data. Pros Box offers incredible security features like data encryption. This helps to protect you data from malicious activities. Box has an amazing customer support. Cons There nothing that is wrong with this platform. Review Source kbD kobina bosumtwi D. HR Project Manager Information Technology and Services Used the software for: Less than 6 months ### "A Solid Cloud Storage Solution for Collaboration" November 21, 2024 5.0 Box has indeed been a dependable cloud storage service for our team, right from easy file sharing to secure collaboration and a high level of integration with other tools. It is for this reason that despite pricing concerns, security, scalability, and ease of use make it an excellent choice for businesses that really need storage and collaboration. Pros Box excels in providing robust cloud storage and file-sharing to enable collaboration among teams with much ease. Its ease of use, combined with good integration into popular productivity tools like Google Workspace, Microsoft Office 365, and Slack, makes it highly effective for business. Advanced security features of Box include encryption and granular access control, particularly helpful when it comes to dealing with sensitive documents. Cons While Box has great functionality, the pricing for Box can be quite steep with its structure for small businesses, particularly if you have to scale up or require additional storage. There are also slight complaints from users that the mobile application needs to be a little more intuitive and responsive. Review Source MB Mark B. VP of Sales and Estimating Construction Used the software for: 1-2 years ### "storage of documents" January 20, 2026 4.0 Pros Box is reliable for secure file storage and sharing, especially for contracts, drawings, and project documentation. It keeps everything centralized and accessible. Cons Strong permission controls and easy sharing make collaboration straightforward. Searching for older files can sometimes take longer when folders grow large. Review Source JH Justin H. CTO Education Management Used the software for: 2+ years ### "Good integration with core systems, good options for team sizing and data amounts, slightly harder to use" January 13, 2025 4.0 One of our core systems had out of the box integration with box.com and we used it for our team. The feedback from our users was mixed. Whilst the integration worked great, the team felt box was a bit harder to use then other competitors. Pros Expandability - nearly any number of team members and storage amounts are supported in either a team or business setting. Good clients - both mac and win clients are supported and work well. Integration - many core business systems have box integrations and the API works well. Cons Pricing is higher than competitors for the same value. The web interface is clunkier than other competitors. 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