# Box Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Box the right File Sharing solution for you? Explore 5624 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148766/Box/reviews --- Box 4.4 (5624) [View alternatives](https://www.capterra.com/p/148766/Box/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Box Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews Vertika W Indirect ManagerMedical Devices, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Perfect so far, it allows excel sheet to be linked with salesforce as well, live fresh up to date data is refreshed and can be access with multiple team members“ March 1, 2026 HL Hikmet L Medical Assistance SpecialistHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “I do not like sync delays and other minor bugs, which causes me to check twice that the current version of the file is available to the partners.“ December 26, 2025 AB Andrea B ENGINEERMechanical or Industrial Engineering, Self-employedUsed the software for: Less than 6 months. “The ability to create secure folders for each project and invite clients or team members with granular permissions (e.g., view-only, uploader, editor) is invaluable.“ October 17, 2025 Matt G Account ExecutiveLegal Services, 2 - 10 employeesUsed the software for: 1-2 years. “The automated reminders could use some work and I find once I send a document it is hard to make an edit if I need.“ February 12, 2026 RS Robert S Data VisualizationElectrical/Electronic Manufacturing, 10,001+ employeesUsed the software for: More than 2 years. “Money-wise is a good choice for a company, allowing also easy integration with other tools, e.g. creating pipelines in Azure Data Factory for ingesting data stored in Box automatically.“ November 24, 2025 AB Andrea B ENGINEERMechanical or Industrial Engineering, Self-employedUsed the software for: Less than 6 months. “Syncing very large files (often several gigabytes) through the desktop client can be slow and resource-intensive, interrupting workflow.“ October 17, 2025 VK Vatsal K Software Engineer InternComputer Software, 501 - 1,000 employeesUsed the software for: More than 2 years. “What I like about box is that there are ways to easily link the cloud storage from box to other non box products such as Microsoft 365.“ October 23, 2025 DU Dose U IT EngineerHospital & Health Care, 201 - 500 employeesUsed the software for: 1-2 years. “Box is a safe and convenient method of sharing files and working together, but it can be quite slow when it comes to working with large media files, which affects usability in crucial situations.“ July 15, 2025 ## Showing most helpful reviews Showing 1-25 of 5624 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris O. Operations Manager Education Management Used the software for: 2+ years ### "Excellent sharing tool" July 10, 2025 4.0 I was not a fully committed google drive user, so I was not resistant to start. I love that it integrates with MS Office (which google does not) so it is native to the work environment. Sharing is solid, and this is important. Pros BOX has good sharing, integrates with MS Office tools. Easy to arrange storage and cascading permissions make it easy to safely and appropriately share with staff. Does require some forethought for setting folders and share cascade. Cons Can be glitchy and requires consistent updating to continue integration with MS Outlook tools. I don't like that won't remember the previous actions, saving to or whether or not I want to create a box. Sharing experience is good, but not totally native in the same way that Google Drive works. Hard sell on people who are committed to google environment Switched from [netfiles Data Room](https://www.capterra.com/p/199584/netfiles-Business/) Administrators made decision for cost and storage capacity Review Source AB Andrea B. ENGINEER Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "CLOUD STORAGE" October 17, 2025 4.0 My overall experience with Box is positive, with the understanding that it is a tool for secure file sharing and collaboration, not a replacement for a dedicated engineering PLM solution. It excels at centralizing project documents, managing client deliverables, and facilitating communication around non-CAD files like specifications, reports, and presentations. The security infrastructure gives me confidence when sharing sensitive information with external partners. However, for the core task of collaborative mechanical design, it serves more as a secure repository than an active workspace. It's an excellent complementary tool in my digital toolkit for managing the business side of engineering projects, but it falls short of handling the high-performance demands and intricacies of iterative 3D design work. Pros As a consultant working with sensitive and complex engineering data, security and controlled access are my top priorities. What I appreciate most about Box is its robust set of security and administrative features. The ability to create secure folders for each project and invite clients or team members with granular permissions (e.g., view-only, uploader, editor) is invaluable. This ensures that valuable intellectual property, like proprietary CAD designs for motorsport applications, is protected. Furthermore, the version control system is excellent. In mechanical design, we go through countless iterations. Box automatically saves previous versions of a file, allowing me to track changes or revert to an earlier design if necessary. This provides a clear audit trail and prevents the common issue of team members working off of outdated files. The platform serves as a reliable single source of truth for all project-related documentation. Cons While Box is great for general file management, its performance and features lag when handling the specific demands of heavy 3D CAD files and complex assemblies. Syncing very large files (often several gigabytes) through the desktop client can be slow and resource-intensive, interrupting workflow. More importantly, Box lacks the specialized tools I rely on in dedicated Product Lifecycle Management (PLM) systems like Teamcenter or Windchill. It doesn't have an integrated 3D viewer that can properly render complex assemblies, check for interferences, or manage part dependencies and Bills of Materials (BOMs). This means I always have to download the files locally to do any meaningful engineering review, which adds an extra, inefficient step to the process. Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[OneDrive](https://www.capterra.com/p/161304/OneDrive/)[Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing Box COST,EASE OF USE, SIMPLICITY,SIMILR TO OTHERS, CAPACITY, DOWNLOADING/UPLOADING FEATURES Review Source BG Barry G. Instructor Construction Used the software for: 1-2 years ### "Great File Sharing Product across many different platforms" March 2, 2026 5.0 My experience using the Box product has always been outstanding. I am impressed with the ability to share large files with numerous people from different organizations without any issues. Pros Super easy product that allowed for sharing large files with individuals outside of my organization. Cons No features were lacking, however I had some android users who had some minor challenges with the set up. Review Source PD Pat D. Sr. Director Hospital & Health Care Used the software for: 2+ years ### "Box works well for storage, but not the best with collaboration" May 22, 2025 3.0 Box is getting harder to justify the cost as Google Drive is easy to collaborate across internal user and share Pros Box storage is efficient and allows for good sharing outside of the company. Easy to open documents and save down in file folder. Cons Box is not as great with internal collaboration and simulatenous work as Google Drive making it hard to justify continuing to use Review Source VR Verified Reviewer Sr. Solutions Engineer Computer Software Used the software for: 2+ years ### "A good alternative to the main players when you need more than just storage" February 9, 2026 4.0 Overall experience is good. Again, really need to justify additional features beyond storage for this to make financial sense. Pros Easy to use cloud storage, with a lot of available extras if needed. Collaboration features are a must for modern storage platforms. Cons Not as well known as some other "built-in" providers, often times competing against a low\\no cost alternative that while not quite as good is usually good enough. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) Enterprise requirements (i.e. security\\workflow mgt) Review Source NL Nolan L. CEO Financial Services Used the software for: 2+ years ### "All in one awesome tool " November 29, 2025 5.0 Overall has been great hence more than 16 years as their client and product has grown so much over the past 5 years Pros It’s value for all extras under one roof hence significant savings across board like forms doc gen storage sign and etc along with ai extract Cons Would be great to have box relay more integrated within Salesforce and more integration functions available in box within salesforce Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[OneDrive](https://www.capterra.com/p/161304/OneDrive/) Reason for choosing Box Security is much superior than others along with granular and other features within box Review Source EKF Enamul Karim F. Team Lead Engineering Civil Engineering Used the software for: 2+ years ### "Great Document Sharing Software" November 22, 2025 5.0 My overall experience has been excellent. I’ve used this platform regularly with my clients and have never run into any problems. The workflow is straightforward, the tools are easy to navigate, and the interface is designed with user-friendliness in mind. Its smooth performance and intuitive layout make document sharing and collaboration feel effortless. Pros A very convenient and secure solution for managing and submitting professional documents, making workflows smoother and more reliable. Cons The system sometimes demands too many permission approvals and authorization processes, reducing efficiency and interrupting smooth work. Alternatives considered [OneDrive](https://www.capterra.com/p/161304/OneDrive/)[Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing Box Client prefer this over other. Also this is more secure. Review Source EJ Emily J. Operations Manager Consumer Services Used the software for: 1-2 years ### "Great tool for file sharing and organization." December 13, 2025 5.0 Box is a great tool, we even use it to deliver content to external teams and love the ease of use and security. Pros Great ease of use between team members and even collaborating with other teams. Super easy to share files quickly, even large ones. Cons There is a slight learning curve for those who are not digital natives. Older members of our team had a harder time learning this system. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) Needed a lore secure way to share files with external teams. Review Source Melanie M. Owner Consumer Services Used the software for: 6-12 months ### "Better than the rest" September 10, 2024 5.0 Came for the file storage. Staying for the wide array of features to edit, collaborate, protect, and organize my work. Pros Besides being a file sharing and storage software, it excels where other software does not even come close. I like the features to edit docs and files. The integration with google workspace, adobe, and microsoft office make this so essential. The security features are also not something I realized I valued until I started using box. I just feel like my files and my data are taken care of when I use this service. Cons There is no beating around the bush here: box is expensive. But also... lots of storage services are these days. The free version does not get you very far. I think it's the same space Google Drive gives you, but again, the features within box cannot be found elsewhere. Switched from [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) Looking for more features and storage capabilities Review Source Nathan A. Founder and CEO Information Services Used the software for: 2+ years ### "The older the berry, the sweeter the features!" September 1, 2024 4.0 Using Zapier workflow automation, we were able to mimic a google workspace type experience for our project management needs which we chose box because of a 20+ year relationship and its robust list of available integration options thanks to its multi-decade cultivating of relationships unmatched by any of their competitors. Pros Their Cloud infrastructure is one of the original online storage spaces, which i have used since 2001 to keep my songwriting files secure. My favorite unique advantage that box has is its file versioning. As a songwriter it can be challenging saving updated lyrics though still utilizing autosave to avoid unintended deletion. File versioning combines the two and organizes all versions, with an easy selectbox convenient for final drafting. Cons Their workspace is pretty generic, which can be more seamless as a one-stop project management superapp, which is made possible by zapier Alternatives considered [Nextcloud](https://www.capterra.com/p/161572/NextCloud/)[Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[Koofr](https://www.capterra.com/p/178357/Koofr/)[Adobe Express](https://www.capterra.com/p/174232/adobe-express/)[SAP Analytics Cloud](https://www.capterra.com/p/249571/SAP-Analytics-Cloud/) Reason for choosing Box Familiarity played the biggest role as i led this project and needed to reflect confidence in my decisions which is hard to do when using new software. Switched from [Zoho One](https://www.capterra.com/p/166175/Zoho-One/)[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Price and long time relationship with company. Review Source OW Okado W. Marketing Manager Semiconductors Used the software for: 2+ years ### "Faster and more reliable, but also collaborative" September 11, 2025 5.0 Sharing is generally simple and fast, and the experience is good for both the sender and the receiver. Its where we work on documents online. Pros Document versioning at scale is great when I am handling layered campaigns. It has become a command center for file comments, storage and team documentation. Cons It’s powerful, no doubt, but some features are concealed in menus which takes few more steps to find them than usual. Review Source FS Felicia S. Executive Team Leader Telecommunications Used the software for: 2+ years ### "Cloud Content Manager that I Highly Rely On" September 17, 2025 5.0 Collaborating with colleagues and stakeholders on files and projects in real-time has been a positive experience with Box. Pros The availability of advanced security features is one of the aspects that I like about Box since it makes it a reliable tool for managing and sharing files. Cons I slightly dislike that I am not able to access, share and manage files without internet connection mainly when in remote areas. Review Source KK Karanja K. Managing Partner Law Practice Used the software for: 2+ years ### "Box is a 10/10 Platform " July 13, 2025 5.0 Box is secure for having team collaborations across departments and in this way our employees work efficiently and they get the chance to brainstorm their ideas. This helps us be more productive at our company. Pros Box is actually the best software so that i have used. It has all the essential tool and features that gets tasks done in an orderly way and yet in the best way possible using advanced tools. It is easy to use Box for even beginners who have just joined the system. Box is flexible because i am able to access my data from anywhere because it is stored using cloud storage which is easy to store data on. Box is secure for team collaborations for companies. Cons The platform is expensive for fact but i just like the results that come with that cost because it's just amazing. Review Source VR Verified Reviewer Digital coordinator Entertainment Used the software for: 2+ years ### "Box: Signed, Sealed & Delivered!" March 9, 2026 5.0 I really enjoy using Box now in that I actually look forward to organizing and sharing files there, especially on big projects and with multiple other users. I've had a better experience than I did a year ago in regards to customer service as well. Pros Now, I like that Box improved its overall speed of use, organizational improvements, and a less obtrusive authentication procedure. Cons There's nothing I dislike about Box right now, since I feel that it actually acted on my concerns previously. Review Source Ginger S. Academic Advisor Higher Education Used the software for: 2+ years ### "Facile and Multi-Faceted Document Management Option" June 10, 2025 5.0 Pros Box provides a wide variety of options and services to meet the needs of its clients. From storage capacity, to collaboration, to HIPAA considerations, Box's features effectively streamline file management. I also love Box's versioning. Document recovery or historical review is so easy with Box. Cons What I like least about Box is how extensive my "All Files" can get when multiple file or folder owners collaborate with me. Review Source CP Carol P. Health Educator Civic & Social Organization Used the software for: 6-12 months ### "Very collaborative software" January 16, 2026 5.0 Loved it! It really helped since the different organizations I was working with had different software they were using ( i.e. teams, google, etc.). It made it easy to share documents and files regardless of the size of the document. Pros I like how I could collaborate with different organizations and the security that it provided. I also liked that you can save large sized files and different formatted files in the BOX. It is also easy to setup and start using. Cons If can be hard to feel like everything is organized so user has to put in effort to keep documents and folders organized Review Source DR David R. Dive Operation Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Secure file depot for crew and partners." August 20, 2025 5.0 Travel documents remain tidy, versioned, and within reach of boat crew and shore team, which prevents confusion prior to sail-outs. Pros Folder sharing lets us share itineraries, liability files, and briefings with operators and crews without revealing personal records. Cons Desktop syncing is finicky post-updates, and support feels faceless when debugging weird sync problems. Review Source Agnoor G. Associate System Engineer Information Technology and Services Used the software for: 2+ years ### "BOX - A file storing and sharing platform" February 17, 2025 4.0 Experience is absolutely a pleasure with Box, it removes the trouble we face while sharing or taking large-size files from clients, stores those filed securely. The best feature is the ease of dragging and dragging files for access. Easy to integrate with teams and outlook for quick process. Pros 1\. Secure login environment for protected file storage and sharing. 2. We can create multiple objects based on clients to save information in a separate and well-organized manner. 3. Highly integerable with multiple platforms. 4. Having a restore option for deleted files is an added advantage. Cons 1\. Very costly enterprise version. 2. Searching files and folders is a difficult task in the box as it shows incorrect data there. 3. Limited space available in the open source environment. Review Source SM Sarah M. Director Real Estate Used the software for: 2+ years ### "Great VPN alternative" March 12, 2025 5.0 Overall, this has been an awesome product Pros The option to download the desktop app, and control permissions Cons Sometimes there are hiccups or system issues Review Source MW Mark W. Owner Construction Used the software for: 2+ years ### "Sync files" January 9, 2026 5.0 I moved our files to Box for the free version for some months to see how it is and I liked using . Pros I like most the file drag and drop and file syncing on multiple devices. For any project Box aids in having all documents available for all. Cons It is a bit of a struggle to find some features compared to alternatives like Google Drive where nothing hidden Review Source ML Matthieu L. Community Manager Higher Education Used the software for: 1-2 years ### "I enjoyed using Box " August 16, 2025 5.0 Box has impacted my daily work a lot in a positive way, I use it to share large sets of data like administrative documents and often photos. Pros What I like about Box is that it’s easy to use and installs quickly, plus at the time of installation Box gives you the choice to configure it according to your work. I also appreciate the strong compliance and security measures, especially for managing sensitive documents. Cons Sometimes the download speeds are often slow, and its user interface feels a bit outdated to me, I think they should modernize it more. Review Source IC Isabella C. Sr. RevOps Analyst Information Technology and Services Used the software for: 2+ years ### "Great document management system" May 28, 2025 5.0 Pros Box is a very comprehensive document management system that allows you to collaborate remotely and within different softwares and systems. Cons Box Sync to my desktop is occasionally glitchy. I've also had issues in the past with setting up Box Sync on my laptop, and had to contact my company admin for help. Review Source RF Robert F. Sales Representative Food & Beverages Used the software for: 1-2 years ### "Convenient Platform" December 16, 2025 5.0 Using Box across all our systems avoids files links shared or uploading file on slack. Every files are synced all of us. Pros It saves us ton of work stress . Sharings and managings is bos’s most liked part and also support . Cons Box is easy to use but I’m sometimes confused by some uses. For example, it is hard for me to manage permissions without an admin. Review Source JH Justin H. CTO Education Management Used the software for: 2+ years ### "Good integration with core systems, good options for team sizing and data amounts, slightly harder to use" January 13, 2025 4.0 One of our core systems had out of the box integration with box.com and we used it for our team. The feedback from our users was mixed. Whilst the integration worked great, the team felt box was a bit harder to use then other competitors. Pros Expandability - nearly any number of team members and storage amounts are supported in either a team or business setting. Good clients - both mac and win clients are supported and work well. Integration - many core business systems have box integrations and the API works well. Cons Pricing is higher than competitors for the same value. The web interface is clunkier than other competitors. Review Source RK Roselyne K. Presenter Broadcast Media Used the software for: 2+ years ### "Accessing Data Easily With Box Software " November 9, 2024 5.0 Box is accessible easily. I am able to access my data from anywhere in the globe as long as am connected to internet because they store our data in the cloud. Pros Box is a secure software for storing data on and accessing data too. With Box am to access data easily because it is stored in cloud. Cons Box has no dislikes at all it's just fine to use. Review Source Similar Products Featured