--- title: "Box Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Box the right File Sharing solution for you? Explore 5641 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/148766/Box/reviews/" page_type: "reviews" language: "en" --- Box 4.4 (5641) [View alternatives](https://www.capterra.com/p/148766/Box/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 4th, 2026 # Reviews of Box Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Robust security and compliance – Box excels at protecting sensitive information with granular permission controls, encryption, and compliance features, making it especially well‑suited for organizations handling confidential documents.“ April 23, 2026 Matt G Account ExecutiveLegal Services, 2 - 10 employeesUsed the software for: 1-2 years. “The automated reminders could use some work and I find once I send a document it is hard to make an edit if I need.“ February 12, 2026 Vertika W Indirect ManagerMedical Devices, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Perfect so far, it allows excel sheet to be linked with salesforce as well, live fresh up to date data is refreshed and can be access with multiple team members“ March 1, 2026 Maria S UX writerPharmaceuticals, 10,001+ employeesUsed the software for: 6-12 months. “I had to create a video tutorial on commenting because some colleagues couldn't figure out how to open the document and leave their notes.“ April 22, 2026 SK Sheniga K Education consultantEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “It also supports collaboration through comments, versioning, and integrations with other enterprise tools, helping teams work efficiently across different functions.“ June 10, 2026 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Performance with large folders – Navigating or syncing folders with many large files could occasionally feel slow.“ April 23, 2026 Maria S UX writerPharmaceuticals, 10,001+ employeesUsed the software for: 6-12 months. “I can leave comments or propose changes in the text - it is very handy for articles and other documents, because we have a lot of people involved in the content creation and coordination.“ April 22, 2026 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Offline access limitations – Working with files offline wasn’t always as seamless, especially compared to native desktop file systems.“ April 23, 2026 ## Showing most helpful reviews Showing 1-25 of 5641 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Vertika W. Indirect Manager Medical Devices Used the software for: 6-12 months ### "Heavy File go easy " March 1, 2026 5.0 Perfect so far, it allows excel sheet to be linked with salesforce as well, live fresh up to date data is refreshed and can be access with multiple team members Pros It has the feature to upload and keep very heavy files any excel, documents, which is not possible to share and access on outlook Cons Ask for access for logging in, like there are two access window to acknowledge either own company or outside the company, the consent and login to be provided , if outside ethe company, email is required to access the file. This step is mandatory to work every time on same file - box feature Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Sharing heavy files was very difficult on outlook Review Source DN David N. IT Operations Manager Computer Software Used the software for: 1-2 years ### "Very good file storage & collaboration platform" April 17, 2026 5.0 Box overall is a very good file storage and collaboration platform. Web interface is easy to use and navigate and the desktop app syncs and works well within File Explorer or Finder. Its great when collaborating with external users because you can either give them access to a folder with granular permissions or you can generate a link for them to upload files to only. Reporting is good as well as you can report on all user and file/folder activity (for both internal and external users). It can be on the pricier side especially if you want some of the more advanced features such as a Shield or Goverance or Retention Policies. Pros The ability to send an "upload" only link to someone is a great feature when working with external people. It allows them to upload their files without being able to view or access the original folder or see what other people may have uploaded. The folder structuring is pretty standard compared to other platforms but Box does a really good job with granular collaboration permissions from the parent folder and down. Configuring organization wide settings is easy to setup as well. UI is modern, clean, and easy to navigate. Cons Box is a little on the pricier side when compared to other platforms and some of the more advanced features are hidden behind an additional license/add-on. There is no native "team/shared folder" feature. If you need to create a team/shared folder, it has to be created within someone's individual account. You essentially need to start off with creating a service account user and then creating all your team/shared folders within that service account. Alternatives considered [Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[Egnyte](https://www.capterra.com/p/159288/Egnyte/) Reason for choosing Box Box was a good mix of cost and function and overall liked the UI and company reputation for security Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[OneDrive](https://www.capterra.com/p/161304/OneDrive/) OneDrive and SharePoint were not great solutions for sharing content and collaborating with external clients/customers. Review Source EB Eric B. Owner Marketing and Advertising Used the software for: 1-2 years ### "Box Review" June 13, 2026 5.0 Overall, I enjoyed using Box. Sharing files securely made workflow an easier process when the receiving end didn't question what was being sent. Pros I liked how easy and simple it was to securely share files and documents by sending a simple link. Uploading documents/files was always fast. Cons I didn't have any negative things to say about Box when I used it. If I needed to make a change to an excel file, I would have to download it first, but I was able to view the file within Box. Review Source AS Anne S. Director Financial Services Used the software for: 2+ years ### "Stay away from these crooks" July 25, 2025 1.0 I tried to reduce the number of seats we are charged for with their online tool and they charged for double the number of seats. After a week, the only response to multiple inquiries is "You have to call on the phone," but their site provides no phone number. But I'm not offended: they also refuse to respond to the credit card company and the Better Business Bureau. Either Box is terribly managed or they actually care more about a few thousand dollars than about their reputation as corporate pirates. This company has deteriorated in the last few years and now Dropbox is far better. Pros It works well as long as you don't have a security breach and need support. If you try contacting them, they are resistant and angry, which on top of ignorance is hard to take. Cons TERRIBLE customer service. Huge overcharges that they refuse to even acknowledge much less credit back. NEVER give this company a credit card. Review Source VR Verified Reviewer IT Administrator Salesforce Administrator Food Production Used the software for: 2+ years ### "Best Document Management Solution. " April 9, 2026 5.0 Overall, Box has provided me with solutions in more than one case, that have made me look good. Box integration into Salesforce is one of the best features. With the ability to auto create folders based on record creation, it simplifies so many processes. Pros Box is hands down the most robust document management solution in existence! It integrates with some of the most powerful tools out there like Salesforce. The ability to have collaboration similar to Microsoft or Google, is crucial. Especially when integrated with other tools. It is very intuitive and easy to use. Support is top tier and always has a solution. Cons Honestly, nothing. This application has yet to show me any signs of faults. While it can be cumbersome to setup with integrations, it still is superior. Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) We required a very in depth integration into our Salesforce environment. Review Source AB Andrea B. ENGINEER Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "CLOUD STORAGE" October 17, 2025 4.0 My overall experience with Box is positive, with the understanding that it is a tool for secure file sharing and collaboration, not a replacement for a dedicated engineering PLM solution. It excels at centralizing project documents, managing client deliverables, and facilitating communication around non-CAD files like specifications, reports, and presentations. The security infrastructure gives me confidence when sharing sensitive information with external partners. However, for the core task of collaborative mechanical design, it serves more as a secure repository than an active workspace. It's an excellent complementary tool in my digital toolkit for managing the business side of engineering projects, but it falls short of handling the high-performance demands and intricacies of iterative 3D design work. Pros As a consultant working with sensitive and complex engineering data, security and controlled access are my top priorities. What I appreciate most about Box is its robust set of security and administrative features. The ability to create secure folders for each project and invite clients or team members with granular permissions (e.g., view-only, uploader, editor) is invaluable. This ensures that valuable intellectual property, like proprietary CAD designs for motorsport applications, is protected. Furthermore, the version control system is excellent. In mechanical design, we go through countless iterations. Box automatically saves previous versions of a file, allowing me to track changes or revert to an earlier design if necessary. This provides a clear audit trail and prevents the common issue of team members working off of outdated files. The platform serves as a reliable single source of truth for all project-related documentation. Cons While Box is great for general file management, its performance and features lag when handling the specific demands of heavy 3D CAD files and complex assemblies. Syncing very large files (often several gigabytes) through the desktop client can be slow and resource-intensive, interrupting workflow. More importantly, Box lacks the specialized tools I rely on in dedicated Product Lifecycle Management (PLM) systems like Teamcenter or Windchill. It doesn't have an integrated 3D viewer that can properly render complex assemblies, check for interferences, or manage part dependencies and Bills of Materials (BOMs). This means I always have to download the files locally to do any meaningful engineering review, which adds an extra, inefficient step to the process. Alternatives considered [Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[OneDrive](https://www.capterra.com/p/161304/OneDrive/)[Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing Box COST,EASE OF USE, SIMPLICITY,SIMILR TO OTHERS, CAPACITY, DOWNLOADING/UPLOADING FEATURES Review Source VR Verified Reviewer Quality Manager Medical Devices Used the software for: 1-2 years ### "Reliable Storage Solution" January 20, 2026 4.0 This service ranks among the most effective cloud storage solutions currently available. It offers excellent value relative to its price. Pros I appreciate the lifetime access included with a single payment. I have maintained flawless file integrity and accessibility, with seamless sharing capabilities. Cons To date, I have encountered no drawbacks with the cloud service. The platform is user-friendly, and I have experienced no technical issues with the application. Alternatives considered [pCloud Business](https://www.capterra.com/p/161573/pCloud-Business/) Reason for choosing Box A lower price point compared to pCloud and other cloud storage applications. Review Source VR Verified Reviewer Sr. Solutions Engineer Computer Software Used the software for: 2+ years ### "A good alternative to the main players when you need more than just storage" February 9, 2026 4.0 Overall experience is good. Again, really need to justify additional features beyond storage for this to make financial sense. Pros Easy to use cloud storage, with a lot of available extras if needed. Collaboration features are a must for modern storage platforms. Cons Not as well known as some other "built-in" providers, often times competing against a low\\no cost alternative that while not quite as good is usually good enough. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) Enterprise requirements (i.e. security\\workflow mgt) Review Source NL Nolan L. CEO Financial Services Used the software for: 2+ years ### "All in one awesome tool " November 29, 2025 5.0 Overall has been great hence more than 16 years as their client and product has grown so much over the past 5 years Pros It’s value for all extras under one roof hence significant savings across board like forms doc gen storage sign and etc along with ai extract Cons Would be great to have box relay more integrated within Salesforce and more integration functions available in box within salesforce Alternatives considered [Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[OneDrive](https://www.capterra.com/p/161304/OneDrive/) Reason for choosing Box Security is much superior than others along with granular and other features within box Review Source EKF Enamul Karim F. Team Lead Engineering Civil Engineering Used the software for: 2+ years ### "Great Document Sharing Software" November 22, 2025 5.0 My overall experience has been excellent. I’ve used this platform regularly with my clients and have never run into any problems. The workflow is straightforward, the tools are easy to navigate, and the interface is designed with user-friendliness in mind. Its smooth performance and intuitive layout make document sharing and collaboration feel effortless. Pros A very convenient and secure solution for managing and submitting professional documents, making workflows smoother and more reliable. Cons The system sometimes demands too many permission approvals and authorization processes, reducing efficiency and interrupting smooth work. Alternatives considered [OneDrive](https://www.capterra.com/p/161304/OneDrive/)[Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing Box Client prefer this over other. Also this is more secure. Review Source MG Mat G. IT Support Administrator Marketing and Advertising Used the software for: 1-2 years ### "Great utility for Orgs and advanced users" March 19, 2026 5.0 The use of their Box Drive app on both macOS and PC is pretty great. The CLI performance with RClone is awesome. Their support is pretty responsive, and we're able to deploy across our org with minimal downtime. Pros Easy to connect/integrate with multiple other services and allows for CLI with RClone that allows you to import entire companies directly via terminal. Cons 15GB limit and the need for splitting apart larger files can be difficult at times, but it's easily solved with some minor terminal commands. Box really doesn't have any serious drawbacks and seems to have all the features any other service would Review Source SG Sunday G. Manager Management Consulting Used the software for: 2+ years ### "Cloud-based File Storage, Sharing and Collaboration Program" September 7, 2025 5.0 File sharing, team collaboration, content management and document management are the key benefits that I gain with Box. Pros Box is crucial document management platform that enhances strict security and compliance to restrict leakage. In addition, Box offers collaboration tool that makes it easy to collaboratively access documents from anywhere. Cons I have been using Box for over five years now and it accomplish all my needs without posing drawbacks. Review Source JM Jasmin M. Accounting Assistant Construction Used the software for: 2+ years ### "Seamless and Efficient Cloud Collaboration" March 9, 2026 5.0 Overall, my experience with Box has been positive. It’s a reliable and secure platform for file storage and collaboration, though the cost and occasional slow syncing can be minor inconveniences Pros I liked how easy Box (cloud content management) makes it to store, organize, and securely share files with others. Its simple interface and strong collaboration features make managing documents and working with teams very convenient. Cons There isn't too much of a downside for my company personally, but their pricing can be high for smaller teams, and occasionally the upload and syncing speeds feel slower compared to some competitors. Review Source AL Amber L. Discharge Planner Hospital & Health Care Used the software for: 2+ years ### "Content Management Platform that I Highly Recommend " August 26, 2025 5.0 Pros How I am able to access document management, file sharing, team collaboration and workflow automation in one box is what I like most about Box. Cons Box for nearly a decade now has never failed to accomplish my needs, especially when it comes to document management. Review Source DN Daniel N. Chief Executive Officer Semiconductors Used the software for: 2+ years ### "Easy to use for content sharing and backup" September 30, 2025 4.0 The smoothest tool I came across to upload files irrespective of data types. It is syncing quickly and no issue so far with editing documents. Pros Allows me to mark specific folders for offline availability, it feels more secure, and data sync is more optimized. Cons The web app has room for improvement, the interface isn’t as satisfying but it does the work I need. Review Source FC Fujimory C. Founder Information Services Used the software for: 2+ years ### "The Goodness Of Box" August 26, 2025 5.0 Box is the best for Businesses and enterprises that prioritize security, compliance, and need powerful tools for managing and collaborating on content across teams and with external partners. Pros Box is the best cloud content management and file sharing platform that is secure. Box is fantastic for business collaborations and it has a User-friendly interface. Cons On my side i don't have anything that i dislike with this software, i guess for me it's so far so good. Review Source CP Carol P. Health Educator Civic & Social Organization Used the software for: 6-12 months ### "Very collaborative software" January 16, 2026 5.0 Loved it! It really helped since the different organizations I was working with had different software they were using ( i.e. teams, google, etc.). It made it easy to share documents and files regardless of the size of the document. Pros I like how I could collaborate with different organizations and the security that it provided. I also liked that you can save large sized files and different formatted files in the BOX. It is also easy to setup and start using. Cons If can be hard to feel like everything is organized so user has to put in effort to keep documents and folders organized Review Source HC Hilary C. Owner Marketing and Advertising Used the software for: 1-2 years ### "Secure and Reliable File Management Made Easy" March 26, 2026 5.0 Overall, my experience with Box has been very positive. It’s a dependable platform for storing and sharing files, particularly in professional settings where security and collaboration are important. Pros I really appreciated how secure and organized everything feels in Box. It’s easy to upload, share, and manage files, especially when collaborating with others. The permission settings are very detailed, which made it simple to control who could view or edit documents. Cons The interface can feel a bit clunky at times, especially when navigating through multiple folders. It occasionally takes a few extra clicks to find what I need compared to other platforms. Review Source David I. Executive Director Hospital & Health Care Used the software for: 1-2 years ### "It has served me well over the years." January 12, 2026 4.0 I have used this product on and off for several years. I maintain the free account and still have a lot of photos and some files. Pros Ease of use on this product is great. I've used in with the APP and online with no major issues. It has allowed easy collaboration between my team and I so that We can access things quickly and easily. Like that I can password protect files. Cons Some users have had some issues with accessing if the item is shared to them. This could be a limitation with the devices and not Box's fault. Review Source MG Maryjane G. Manager Utilities Used the software for: 2+ years ### "Easy Access Of Data With Box Amazing Software " June 23, 2025 5.0 Box makes tasks to be easy for me day in day put am even happy i joined Box for they are spectacular. Pros Am amazed with Box because it lets me store my contents online and i love how i can access, manage and transfer my contents from anywhere. Cons I don't have problems of any kind with this excellent software. I just appreciate them so much for making tasks for me. Review Source SN Sam N. Senior Marketing Executive Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Excellent and secure file sharing app" August 30, 2025 5.0 Pros I really like the easy to use of Box, it’s a platform that let me daily store or transfer files that are often very heavy, Box allowed us to stay well organized and to get the necessary informations from our partners and colleagues. Cons For Box to work well, it’s necessary to have a good Internet connection otherwise it bugs and you have the feeling that the interface is not intuitive. Review Source MW Mark W. Owner Construction Used the software for: 2+ years ### "Sync files" January 9, 2026 5.0 I moved our files to Box for the free version for some months to see how it is and I liked using . Pros I like most the file drag and drop and file syncing on multiple devices. For any project Box aids in having all documents available for all. Cons It is a bit of a struggle to find some features compared to alternatives like Google Drive where nothing hidden Review Source MB Mark B. VP of Sales and Estimating Construction Used the software for: 1-2 years ### "storage of documents" January 20, 2026 4.0 Pros Box is reliable for secure file storage and sharing, especially for contracts, drawings, and project documentation. It keeps everything centralized and accessible. Cons Strong permission controls and easy sharing make collaboration straightforward. Searching for older files can sometimes take longer when folders grow large. Review Source EF Eddie F. IT Manager Biotechnology Used the software for: 1-2 years ### "Box is a great option for startups. " June 29, 2025 5.0 Overall it’s been a good experience and an easy learning curb for the users to get used to it no matter the age or computer literacy level. Pros It allows for collaboration and it’s cloud based to let our users work anywhere while not needing to connect to a VPN to access their files. Cons Some of the integrations are not as god as I expected. Also, the feature to mount it as a drive was removed and I really liked that. Review Source MK Maik K. Content Creator Media Production Used the software for: 1-2 years ### "Good for storing my files" June 23, 2025 5.0 I use Box mainly for storing and sharing my files with people. It’s reliable but a bit boring to be honest. Pros I feel safe using Box because of the security. Sharing links is simple and it works fine across my devices. Cons The interface looks a bit old now and uploads are slower than what I get with other cloud apps I tried before. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.