--- title: "Box Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Box the right File Sharing solution for you? Explore 5648 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/148766/Box/reviews/" page_type: "reviews" language: "en" --- Box 4.4 (5648) [View alternatives](https://www.capterra.com/p/148766/Box/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Box Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Robust security and compliance – Box excels at protecting sensitive information with granular permission controls, encryption, and compliance features, making it especially well‑suited for organizations handling confidential documents.“ April 23, 2026 Maria S UX writerPharmaceuticals, 10,001+ employeesUsed the software for: 6-12 months. “I had to create a video tutorial on commenting because some colleagues couldn't figure out how to open the document and leave their notes.“ April 22, 2026 SK Sheniga K Education consultantEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “It also supports collaboration through comments, versioning, and integrations with other enterprise tools, helping teams work efficiently across different functions.“ June 10, 2026 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Performance with large folders – Navigating or syncing folders with many large files could occasionally feel slow.“ April 23, 2026 Maria S UX writerPharmaceuticals, 10,001+ employeesUsed the software for: 6-12 months. “I can leave comments or propose changes in the text - it is very handy for articles and other documents, because we have a lot of people involved in the content creation and coordination.“ April 22, 2026 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Offline access limitations – Working with files offline wasn’t always as seamless, especially compared to native desktop file systems.“ April 23, 2026 Mai M Managing DirectorHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “I work with multiple clients on multiple projects daily so the secure external collaboration is perhaps the most important feature to me and my work!“ March 20, 2026 HL Hikmet L Medical Assistance SpecialistHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “I do not like sync delays and other minor bugs, which causes me to check twice that the current version of the file is available to the partners.“ December 26, 2025 ## Showing most helpful reviews Showing 1-25 of 5648 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Maria S. UX writer Pharmaceuticals Used the software for: 6-12 months ### "Handy instrument for content collaboration" April 22, 2026 4.0 As an editor, I work with articles from multiple authors and collaborate in a box with authors, medical reviewers, and other stakeholders. We collect all the comments for materials and work on them together before we reach an agreement, and the document is accepted. Box helps keep all the history of comments and changes, and it also helps avoid the situation where someone has the wrong or outdated version of the article for review. Pros It is easy to collaborate on documents. I can leave comments or propose changes in the text - it is very handy for articles and other documents, because we have a lot of people involved in the content creation and coordination. Cons The interface might be confusing for less technically sophisticated people. I had to create a video tutorial on commenting because some colleagues couldn't figure out how to open the document and leave their notes. Alternatives considered [Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing Box It looked like a more secure alternative for our company. Review Source VR Verified Reviewer IT Administrator Salesforce Administrator Food Production Used the software for: 2+ years ### "Best Document Management Solution. " April 9, 2026 5.0 Overall, Box has provided me with solutions in more than one case, that have made me look good. Box integration into Salesforce is one of the best features. With the ability to auto create folders based on record creation, it simplifies so many processes. Pros Box is hands down the most robust document management solution in existence! It integrates with some of the most powerful tools out there like Salesforce. The ability to have collaboration similar to Microsoft or Google, is crucial. Especially when integrated with other tools. It is very intuitive and easy to use. Support is top tier and always has a solution. Cons Honestly, nothing. This application has yet to show me any signs of faults. While it can be cumbersome to setup with integrations, it still is superior. Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) We required a very in depth integration into our Salesforce environment. Review Source ES Eugene S. Chief Product Officer and Co-Founder Information Technology and Services Used the software for: 2+ years ### "Surprised as I was that this thing actually organizes all my files" August 24, 2026 5.0 Paper clutter was everywhere and people lost the facility inspection forms all the time. Now every file that was previously physically filed in the filing cabinets downstairs are all dumped in Box. Instead of searching through filing cabinets I can now find a keyword and view all documents associated with that keyword. Pros Box is acceptable I suppose since the AI search has been able to interpret my messy handwriting without freaking out. I thought the automatic workflows would fail or crash but they did manage to send the correct bills to the appropriate parties. Cons Getting our legacy SQL data into Box migration process was a complete nightmare and neither on-boarding staff informed us of how painful this would be. Way too expensive. Review Source AS Anne S. Director Financial Services Used the software for: 2+ years ### "Stay away from these crooks" July 25, 2025 1.0 I tried to reduce the number of seats we are charged for with their online tool and they charged for double the number of seats. After a week, the only response to multiple inquiries is "You have to call on the phone," but their site provides no phone number. But I'm not offended: they also refuse to respond to the credit card company and the Better Business Bureau. Either Box is terribly managed or they actually care more about a few thousand dollars than about their reputation as corporate pirates. This company has deteriorated in the last few years and now Dropbox is far better. Pros It works well as long as you don't have a security breach and need support. If you try contacting them, they are resistant and angry, which on top of ignorance is hard to take. Cons TERRIBLE customer service. Huge overcharges that they refuse to even acknowledge much less credit back. NEVER give this company a credit card. Review Source SN Shawn N. Chief Executive Officer Marketing and Advertising Used the software for: 2+ years ### "Box has been working really well" June 14, 2026 5.0 Prior to Box, users were leaving numerous unorganized files throughout their computers/hard-drives, however these files are now stored in Box. Admin time for opening new user accounts has decreased by approximately 40% thanks to Box. The customer support is excellent. Pros Box has been working and storing all of my files as well as sorting them via the folder templates automatically. I was also concerned about integrating with DocuSign causing us to lose control of our network but thankfully that did not occur either. We are currently able to store over 20TB of data in Box. As an added bonus, since the conference room has been double booked and the other group is literally going to kick me out of here in the next few minutes, I will be able to complete this review very quickly. You may set-up automation rules based upon client types. Sometimes the OCR does read the text. Cons Since the desktop companion app freezes so frequently, I have to close/reopen it each time I attempt to scan a document using the local office scanner. In addition, loading large video files takes too long. If you forget to enter even one metadata tag, the file disappears completely due to the fact that search is extremely strict/unforgiving. Review Source DN David N. IT Operations Manager Computer Software Used the software for: 1-2 years ### "Very good file storage & collaboration platform" April 17, 2026 5.0 Box overall is a very good file storage and collaboration platform. Web interface is easy to use and navigate and the desktop app syncs and works well within File Explorer or Finder. Its great when collaborating with external users because you can either give them access to a folder with granular permissions or you can generate a link for them to upload files to only. Reporting is good as well as you can report on all user and file/folder activity (for both internal and external users). It can be on the pricier side especially if you want some of the more advanced features such as a Shield or Goverance or Retention Policies. Pros The ability to send an "upload" only link to someone is a great feature when working with external people. It allows them to upload their files without being able to view or access the original folder or see what other people may have uploaded. The folder structuring is pretty standard compared to other platforms but Box does a really good job with granular collaboration permissions from the parent folder and down. Configuring organization wide settings is easy to setup as well. UI is modern, clean, and easy to navigate. Cons Box is a little on the pricier side when compared to other platforms and some of the more advanced features are hidden behind an additional license/add-on. There is no native "team/shared folder" feature. If you need to create a team/shared folder, it has to be created within someone's individual account. You essentially need to start off with creating a service account user and then creating all your team/shared folders within that service account. Alternatives considered [Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[Egnyte](https://www.capterra.com/p/159288/Egnyte/) Reason for choosing Box Box was a good mix of cost and function and overall liked the UI and company reputation for security Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[OneDrive](https://www.capterra.com/p/161304/OneDrive/) OneDrive and SharePoint were not great solutions for sharing content and collaborating with external clients/customers. Review Source VR Verified Reviewer Quality Manager Medical Devices Used the software for: 1-2 years ### "Reliable Storage Solution" January 20, 2026 4.0 This service ranks among the most effective cloud storage solutions currently available. It offers excellent value relative to its price. Pros I appreciate the lifetime access included with a single payment. I have maintained flawless file integrity and accessibility, with seamless sharing capabilities. Cons To date, I have encountered no drawbacks with the cloud service. The platform is user-friendly, and I have experienced no technical issues with the application. Alternatives considered [pCloud Business](https://www.capterra.com/p/161573/pCloud-Business/) Reason for choosing Box A lower price point compared to pCloud and other cloud storage applications. Review Source VR Verified Reviewer Sr. Solutions Engineer Computer Software Used the software for: 2+ years ### "A good alternative to the main players when you need more than just storage" February 9, 2026 4.0 Overall experience is good. Again, really need to justify additional features beyond storage for this to make financial sense. Pros Easy to use cloud storage, with a lot of available extras if needed. Collaboration features are a must for modern storage platforms. Cons Not as well known as some other "built-in" providers, often times competing against a low\\no cost alternative that while not quite as good is usually good enough. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) Enterprise requirements (i.e. security\\workflow mgt) Review Source Vertika W. Indirect Manager Medical Devices Used the software for: 6-12 months ### "Heavy File go easy " March 1, 2026 5.0 Perfect so far, it allows excel sheet to be linked with salesforce as well, live fresh up to date data is refreshed and can be access with multiple team members Pros It has the feature to upload and keep very heavy files any excel, documents, which is not possible to share and access on outlook Cons Ask for access for logging in, like there are two access window to acknowledge either own company or outside the company, the consent and login to be provided , if outside ethe company, email is required to access the file. This step is mandatory to work every time on same file - box feature Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Sharing heavy files was very difficult on outlook Review Source VC Viergela C. Aba Child Day Care Services Used the software for: 2+ years ### "Great document management " July 27, 2026 5.0 Box is an excellent cloud storage and collaboration platform, especially for businesses that prioritize security and document management. While it may have a slight learning curve and some premium-only features, it remains a dependable solution for secure file sharing and teamwork. Pros Box is a secure and reliable cloud storage platform that makes it easy to store, organize, and share files. It offers strong collaboration features, version history, and advanced security controls, making it a great choice for businesses and teams working on shared documents. Cons The interface can feel less intuitive than some competitors, and certain advanced features are only available on higher-priced plans. The free storage is also limited compared to other cloud storage services. Review Source JA Jonathan A. Chief Executive Officer Information Technology and Services Used the software for: 2+ years ### "Box Is Much More Than Cloud Storage; It's A Comprehensive Content Cloud and Collaboration Platform. " September 2, 2025 5.0 If you need a secure, reliable, and powerful platform to empower your team's collaboration, Box is absolutely worth the investment. Pros I have never experienced significant downtime with Box. Their infrastructure is rock-solid. They also offer robust compliance certifications like HIPAA, GDPR, and FedRAMP, which is crucial for large enterprises. It is also a suitable platform for task organisation, templates and customization. It is an easy to use platform. It is fantastic for document management. Cons Box is not the cheapest option on the market. Its pricing is squarely aimed at businesses and enterprises. For individual users or very small teams, solutions like Google Drive or Dropbox may be more cost-effective, though they lack many of Box's advanced features. Review Source JM Jasmin M. Accounting Assistant Construction Used the software for: 2+ years ### "Seamless and Efficient Cloud Collaboration" March 9, 2026 5.0 Overall, my experience with Box has been positive. It’s a reliable and secure platform for file storage and collaboration, though the cost and occasional slow syncing can be minor inconveniences Pros I liked how easy Box (cloud content management) makes it to store, organize, and securely share files with others. Its simple interface and strong collaboration features make managing documents and working with teams very convenient. Cons There isn't too much of a downside for my company personally, but their pricing can be high for smaller teams, and occasionally the upload and syncing speeds feel slower compared to some competitors. Review Source AI Anthony I. Founder Construction Used the software for: 2+ years ### "Box is very efficient for file organizing" September 9, 2025 5.0 Wonderful for our firm because it enables us to manage and maintain all our client documents easily in the cloud. Pros User friendly design, E-signing and autosaving files from integrated apps makes it a great solution for our document management needs. Cons Currently it is the only software we use for file sharing and I don’t think there is anything negative for our firm. Review Source RS Robert S. Data Visualization Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Excellent collaborative tool" November 24, 2025 5.0 A good tool for storing documents and sharing them with people in the company. Easily integrating with Azure Data Factory for data ingestion, which makes it a good candidate for being part of Data Science - Data Analytics stack. Some potential sync issues, depending on which side you create first a folder - local machine or on Box website - but probably fixed with the latest updates. Pros An optimal choice for cloud storage, the one stop place for collaborating on various documentation (including versioning). While I'm using Box both within the organization, and also for personal usage, I find it suitable and easy to use for document management, for accessing older versions when needed, and for syncing with local Box Drive. Money-wise is a good choice for a company, allowing also easy integration with other tools, e.g. creating pipelines in Azure Data Factory for ingesting data stored in Box automatically. Cons For personal usage, I find the free plan a bit restrictive (compared to Google Drive for instance). For the company usage, I find that sync is not always as transparent as it should, or has certain delays Review Source KK Karanja K. Managing Partner Law Practice Used the software for: 2+ years ### "Box is a 10/10 Platform " July 13, 2025 5.0 Box is secure for having team collaborations across departments and in this way our employees work efficiently and they get the chance to brainstorm their ideas. This helps us be more productive at our company. Pros Box is actually the best software so that i have used. It has all the essential tool and features that gets tasks done in an orderly way and yet in the best way possible using advanced tools. It is easy to use Box for even beginners who have just joined the system. Box is flexible because i am able to access my data from anywhere because it is stored using cloud storage which is easy to store data on. Box is secure for team collaborations for companies. Cons The platform is expensive for fact but i just like the results that come with that cost because it's just amazing. Review Source DN Daniel N. Chief Executive Officer Semiconductors Used the software for: 2+ years ### "Easy to use for content sharing and backup" September 30, 2025 4.0 The smoothest tool I came across to upload files irrespective of data types. It is syncing quickly and no issue so far with editing documents. Pros Allows me to mark specific folders for offline availability, it feels more secure, and data sync is more optimized. Cons The web app has room for improvement, the interface isn’t as satisfying but it does the work I need. Review Source VR Verified Reviewer Sr AI Analyst Information Technology and Services Used the software for: 2+ years ### "Solid Cloud File Mangement tool" February 22, 2026 5.0 Pros It was easy to use, share and manage documents with other team members and proper access management for the collaborations. Solid cloud storage. Cons Nothing to complain about. The tool demonstrated solid, fast and un-interrupted performance for cloud file management purposes. Review Source CP Carol P. Health Educator Civic & Social Organization Used the software for: 6-12 months ### "Very collaborative software" January 16, 2026 5.0 Loved it! It really helped since the different organizations I was working with had different software they were using ( i.e. teams, google, etc.). It made it easy to share documents and files regardless of the size of the document. Pros I like how I could collaborate with different organizations and the security that it provided. I also liked that you can save large sized files and different formatted files in the BOX. It is also easy to setup and start using. Cons If can be hard to feel like everything is organized so user has to put in effort to keep documents and folders organized Review Source HC Hilary C. Owner Marketing and Advertising Used the software for: 1-2 years ### "Secure and Reliable File Management Made Easy" March 26, 2026 5.0 Overall, my experience with Box has been very positive. It’s a dependable platform for storing and sharing files, particularly in professional settings where security and collaboration are important. Pros I really appreciated how secure and organized everything feels in Box. It’s easy to upload, share, and manage files, especially when collaborating with others. The permission settings are very detailed, which made it simple to control who could view or edit documents. Cons The interface can feel a bit clunky at times, especially when navigating through multiple folders. It occasionally takes a few extra clicks to find what I need compared to other platforms. Review Source David I. Executive Director Hospital & Health Care Used the software for: 1-2 years ### "It has served me well over the years." January 12, 2026 4.0 I have used this product on and off for several years. I maintain the free account and still have a lot of photos and some files. Pros Ease of use on this product is great. I've used in with the APP and online with no major issues. It has allowed easy collaboration between my team and I so that We can access things quickly and easily. Like that I can password protect files. Cons Some users have had some issues with accessing if the item is shared to them. This could be a limitation with the devices and not Box's fault. Review Source CW Colby W. Manager Real Estate Used the software for: 1-2 years ### "Box is the online file sharing application of the future!" August 5, 2025 5.0 Overall, my experience has been a positive one due to being able to keep all of my important files in one location that is easily accessible by both myself and my manager, and staff. Pros What I like best is that you can share the files with others, whether they are on the Box platform or not. Cons Sometimes the desktop version will not auto update with the online app and you have to open up a help desk ticket in order to resolve. Review Source RH Ryan H. Social Media Manager Information Technology and Services Used the software for: 2+ years ### "Works wonderfully for uploading any size file to the cloud" March 15, 2025 4.0 All members of our company, as well as any other party involved, could view and make changes to the document in real time. We no longer have problems with outdated versions or delays in the approval of any document. File sharing with Box has made it easier to distribute large documents without sacrificing security. Important when it comes to sensitive data, it allows us to filter out questionable files. In order to improve communication and project an image of professionalism, we have improved access control so that each user can keep their own files and share them with potential customers. While the price of Box isn’t the cheapest, robust security features, streamlined collaboration and automated workflows more than make up for it. Pros I had no problems navigating the interface, our whole group adapted immediately; no extensive training was necessary. Its use was totally simple that Box, so much so that one of my co-workers, who often struggles with new platforms, manages to upload and classify his documents without help. We were able to move and organize all our records in a matter of days. Now everything is in one central location, making it much easier to collaborate than when files were spread across multiple platforms. We couldn’t have done it without Box. It helped us stay organized, get the information we needed quickly and integrate with the technologies we use every day. Cons This isn't a persistent problem; having a strong internet connection is essential for Box's functionality. Aside from that, I don't have any big problems because the platform is really user-friendly and straightforward. Review Source BG Barry G. Instructor Construction Used the software for: 1-2 years ### "Great File Sharing Product across many different platforms" March 2, 2026 5.0 My experience using the Box product has always been outstanding. I am impressed with the ability to share large files with numerous people from different organizations without any issues. Pros Super easy product that allowed for sharing large files with individuals outside of my organization. Cons No features were lacking, however I had some android users who had some minor challenges with the set up. Review Source ML Matthieu L. Community Manager Higher Education Used the software for: 1-2 years ### "I enjoyed using Box " August 16, 2025 5.0 Box has impacted my daily work a lot in a positive way, I use it to share large sets of data like administrative documents and often photos. Pros What I like about Box is that it’s easy to use and installs quickly, plus at the time of installation Box gives you the choice to configure it according to your work. I also appreciate the strong compliance and security measures, especially for managing sensitive documents. Cons Sometimes the download speeds are often slow, and its user interface feels a bit outdated to me, I think they should modernize it more. Review Source EF Eddie F. IT Manager Biotechnology Used the software for: 1-2 years ### "Box is a great option for startups. " June 29, 2025 5.0 Overall it’s been a good experience and an easy learning curb for the users to get used to it no matter the age or computer literacy level. Pros It allows for collaboration and it’s cloud based to let our users work anywhere while not needing to connect to a VPN to access their files. Cons Some of the integrations are not as god as I expected. Also, the feature to mount it as a drive was removed and I really liked that. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.