# Box Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Box the right File Sharing solution for you? Explore 5635 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148766/Box/reviews --- Box 4.4 (5635) [View alternatives](https://www.capterra.com/p/148766/Box/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Box Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Robust security and compliance – Box excels at protecting sensitive information with granular permission controls, encryption, and compliance features, making it especially well‑suited for organizations handling confidential documents.“ April 23, 2026 HL Hikmet L Medical Assistance SpecialistHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “I do not like sync delays and other minor bugs, which causes me to check twice that the current version of the file is available to the partners.“ December 26, 2025 Vertika W Indirect ManagerMedical Devices, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Perfect so far, it allows excel sheet to be linked with salesforce as well, live fresh up to date data is refreshed and can be access with multiple team members“ March 1, 2026 Matt G Account ExecutiveLegal Services, 2 - 10 employeesUsed the software for: 1-2 years. “The automated reminders could use some work and I find once I send a document it is hard to make an edit if I need.“ February 12, 2026 Maria S UX writerPharmaceuticals, 10,001+ employeesUsed the software for: 6-12 months. “I can leave comments or propose changes in the text - it is very handy for articles and other documents, because we have a lot of people involved in the content creation and coordination.“ April 22, 2026 Maria S UX writerPharmaceuticals, 10,001+ employeesUsed the software for: 6-12 months. “I had to create a video tutorial on commenting because some colleagues couldn't figure out how to open the document and leave their notes.“ April 22, 2026 Mai M Managing DirectorHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “I work with multiple clients on multiple projects daily so the secure external collaboration is perhaps the most important feature to me and my work!“ March 20, 2026 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Performance with large folders – Navigating or syncing folders with many large files could occasionally feel slow.“ April 23, 2026 ## Showing most helpful reviews Showing 1-25 of 5635 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Vertika W. Indirect Manager Medical Devices Used the software for: 6-12 months ### "Heavy File go easy " March 1, 2026 5.0 Perfect so far, it allows excel sheet to be linked with salesforce as well, live fresh up to date data is refreshed and can be access with multiple team members Pros It has the feature to upload and keep very heavy files any excel, documents, which is not possible to share and access on outlook Cons Ask for access for logging in, like there are two access window to acknowledge either own company or outside the company, the consent and login to be provided , if outside ethe company, email is required to access the file. This step is mandatory to work every time on same file - box feature Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Sharing heavy files was very difficult on outlook Review Source AB Andrea B. ENGINEER Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "CLOUD STORAGE" October 17, 2025 4.0 My overall experience with Box is positive, with the understanding that it is a tool for secure file sharing and collaboration, not a replacement for a dedicated engineering PLM solution. It excels at centralizing project documents, managing client deliverables, and facilitating communication around non-CAD files like specifications, reports, and presentations. The security infrastructure gives me confidence when sharing sensitive information with external partners. However, for the core task of collaborative mechanical design, it serves more as a secure repository than an active workspace. It's an excellent complementary tool in my digital toolkit for managing the business side of engineering projects, but it falls short of handling the high-performance demands and intricacies of iterative 3D design work. Pros As a consultant working with sensitive and complex engineering data, security and controlled access are my top priorities. What I appreciate most about Box is its robust set of security and administrative features. The ability to create secure folders for each project and invite clients or team members with granular permissions (e.g., view-only, uploader, editor) is invaluable. This ensures that valuable intellectual property, like proprietary CAD designs for motorsport applications, is protected. Furthermore, the version control system is excellent. In mechanical design, we go through countless iterations. Box automatically saves previous versions of a file, allowing me to track changes or revert to an earlier design if necessary. This provides a clear audit trail and prevents the common issue of team members working off of outdated files. The platform serves as a reliable single source of truth for all project-related documentation. Cons While Box is great for general file management, its performance and features lag when handling the specific demands of heavy 3D CAD files and complex assemblies. Syncing very large files (often several gigabytes) through the desktop client can be slow and resource-intensive, interrupting workflow. More importantly, Box lacks the specialized tools I rely on in dedicated Product Lifecycle Management (PLM) systems like Teamcenter or Windchill. It doesn't have an integrated 3D viewer that can properly render complex assemblies, check for interferences, or manage part dependencies and Bills of Materials (BOMs). This means I always have to download the files locally to do any meaningful engineering review, which adds an extra, inefficient step to the process. Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[OneDrive](https://www.capterra.com/p/161304/OneDrive/)[Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing Box COST,EASE OF USE, SIMPLICITY,SIMILR TO OTHERS, CAPACITY, DOWNLOADING/UPLOADING FEATURES Review Source AS Anne S. Director Financial Services Used the software for: 2+ years ### "Stay away from these crooks" July 25, 2025 1.0 I tried to reduce the number of seats we are charged for with their online tool and they charged for double the number of seats. After a week, the only response to multiple inquiries is "You have to call on the phone," but their site provides no phone number. But I'm not offended: they also refuse to respond to the credit card company and the Better Business Bureau. Either Box is terribly managed or they actually care more about a few thousand dollars than about their reputation as corporate pirates. This company has deteriorated in the last few years and now Dropbox is far better. Pros It works well as long as you don't have a security breach and need support. If you try contacting them, they are resistant and angry, which on top of ignorance is hard to take. Cons TERRIBLE customer service. Huge overcharges that they refuse to even acknowledge much less credit back. NEVER give this company a credit card. Review Source VR Verified Reviewer Quality Manager Medical Devices Used the software for: 1-2 years ### "Reliable Storage Solution" January 20, 2026 4.0 This service ranks among the most effective cloud storage solutions currently available. It offers excellent value relative to its price. Pros I appreciate the lifetime access included with a single payment. I have maintained flawless file integrity and accessibility, with seamless sharing capabilities. Cons To date, I have encountered no drawbacks with the cloud service. The platform is user-friendly, and I have experienced no technical issues with the application. Alternatives considered [pCloud Business](https://www.capterra.com/p/161573/pCloud-Business/) Reason for choosing Box A lower price point compared to pCloud and other cloud storage applications. Review Source VR Verified Reviewer Sr. Solutions Engineer Computer Software Used the software for: 2+ years ### "A good alternative to the main players when you need more than just storage" February 9, 2026 4.0 Overall experience is good. Again, really need to justify additional features beyond storage for this to make financial sense. Pros Easy to use cloud storage, with a lot of available extras if needed. Collaboration features are a must for modern storage platforms. Cons Not as well known as some other "built-in" providers, often times competing against a low\\no cost alternative that while not quite as good is usually good enough. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) Enterprise requirements (i.e. security\\workflow mgt) Review Source NL Nolan L. CEO Financial Services Used the software for: 2+ years ### "All in one awesome tool " November 29, 2025 5.0 Overall has been great hence more than 16 years as their client and product has grown so much over the past 5 years Pros It’s value for all extras under one roof hence significant savings across board like forms doc gen storage sign and etc along with ai extract Cons Would be great to have box relay more integrated within Salesforce and more integration functions available in box within salesforce Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[OneDrive](https://www.capterra.com/p/161304/OneDrive/) Reason for choosing Box Security is much superior than others along with granular and other features within box Review Source Chris O. Operations Manager Education Management Used the software for: 2+ years ### "Excellent sharing tool" July 10, 2025 4.0 I was not a fully committed google drive user, so I was not resistant to start. I love that it integrates with MS Office (which google does not) so it is native to the work environment. Sharing is solid, and this is important. Pros BOX has good sharing, integrates with MS Office tools. Easy to arrange storage and cascading permissions make it easy to safely and appropriately share with staff. Does require some forethought for setting folders and share cascade. Cons Can be glitchy and requires consistent updating to continue integration with MS Outlook tools. I don't like that won't remember the previous actions, saving to or whether or not I want to create a box. Sharing experience is good, but not totally native in the same way that Google Drive works. Hard sell on people who are committed to google environment Switched from [netfiles Data Room](https://www.capterra.com/p/199584/netfiles-Business/) Administrators made decision for cost and storage capacity Review Source EKF Enamul Karim F. Team Lead Engineering Civil Engineering Used the software for: 2+ years ### "Great Document Sharing Software" November 22, 2025 5.0 My overall experience has been excellent. I’ve used this platform regularly with my clients and have never run into any problems. The workflow is straightforward, the tools are easy to navigate, and the interface is designed with user-friendliness in mind. Its smooth performance and intuitive layout make document sharing and collaboration feel effortless. Pros A very convenient and secure solution for managing and submitting professional documents, making workflows smoother and more reliable. Cons The system sometimes demands too many permission approvals and authorization processes, reducing efficiency and interrupting smooth work. Alternatives considered [OneDrive](https://www.capterra.com/p/161304/OneDrive/)[Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing Box Client prefer this over other. Also this is more secure. Review Source EJ Emily J. Operations Manager Consumer Services Used the software for: 1-2 years ### "Great tool for file sharing and organization." December 13, 2025 5.0 Box is a great tool, we even use it to deliver content to external teams and love the ease of use and security. Pros Great ease of use between team members and even collaborating with other teams. Super easy to share files quickly, even large ones. Cons There is a slight learning curve for those who are not digital natives. Older members of our team had a harder time learning this system. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) Needed a lore secure way to share files with external teams. Review Source Melanie M. Owner Consumer Services Used the software for: 6-12 months ### "Better than the rest" September 10, 2024 5.0 Came for the file storage. Staying for the wide array of features to edit, collaborate, protect, and organize my work. Pros Besides being a file sharing and storage software, it excels where other software does not even come close. I like the features to edit docs and files. The integration with google workspace, adobe, and microsoft office make this so essential. The security features are also not something I realized I valued until I started using box. I just feel like my files and my data are taken care of when I use this service. Cons There is no beating around the bush here: box is expensive. But also... lots of storage services are these days. The free version does not get you very far. I think it's the same space Google Drive gives you, but again, the features within box cannot be found elsewhere. Switched from [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) Looking for more features and storage capabilities Review Source OW Okado W. Marketing Manager Semiconductors Used the software for: 2+ years ### "Faster and more reliable, but also collaborative" September 11, 2025 5.0 Sharing is generally simple and fast, and the experience is good for both the sender and the receiver. Its where we work on documents online. Pros Document versioning at scale is great when I am handling layered campaigns. It has become a command center for file comments, storage and team documentation. Cons It’s powerful, no doubt, but some features are concealed in menus which takes few more steps to find them than usual. Review Source FS Felicia S. Executive Team Leader Telecommunications Used the software for: 2+ years ### "Cloud Content Manager that I Highly Rely On" September 17, 2025 5.0 Collaborating with colleagues and stakeholders on files and projects in real-time has been a positive experience with Box. Pros The availability of advanced security features is one of the aspects that I like about Box since it makes it a reliable tool for managing and sharing files. Cons I slightly dislike that I am not able to access, share and manage files without internet connection mainly when in remote areas. Review Source JM Jasmin M. Accounting Assistant Construction Used the software for: 2+ years ### "Seamless and Efficient Cloud Collaboration" March 9, 2026 5.0 Overall, my experience with Box has been positive. It’s a reliable and secure platform for file storage and collaboration, though the cost and occasional slow syncing can be minor inconveniences Pros I liked how easy Box (cloud content management) makes it to store, organize, and securely share files with others. Its simple interface and strong collaboration features make managing documents and working with teams very convenient. Cons There isn't too much of a downside for my company personally, but their pricing can be high for smaller teams, and occasionally the upload and syncing speeds feel slower compared to some competitors. Review Source DN Daniel N. Chief Executive Officer Semiconductors Used the software for: 2+ years ### "Easy to use for content sharing and backup" September 30, 2025 4.0 The smoothest tool I came across to upload files irrespective of data types. It is syncing quickly and no issue so far with editing documents. Pros Allows me to mark specific folders for offline availability, it feels more secure, and data sync is more optimized. Cons The web app has room for improvement, the interface isn’t as satisfying but it does the work I need. Review Source VR Verified Reviewer Sr AI Analyst Information Technology and Services Used the software for: 2+ years ### "Solid Cloud File Mangement tool" February 22, 2026 5.0 Pros It was easy to use, share and manage documents with other team members and proper access management for the collaborations. Solid cloud storage. Cons Nothing to complain about. The tool demonstrated solid, fast and un-interrupted performance for cloud file management purposes. Review Source Ginger S. Academic Advisor Higher Education Used the software for: 2+ years ### "Facile and Multi-Faceted Document Management Option" June 10, 2025 5.0 Pros Box provides a wide variety of options and services to meet the needs of its clients. From storage capacity, to collaboration, to HIPAA considerations, Box's features effectively streamline file management. I also love Box's versioning. Document recovery or historical review is so easy with Box. Cons What I like least about Box is how extensive my "All Files" can get when multiple file or folder owners collaborate with me. Review Source CP Carol P. Health Educator Civic & Social Organization Used the software for: 6-12 months ### "Very collaborative software" January 16, 2026 5.0 Loved it! It really helped since the different organizations I was working with had different software they were using ( i.e. teams, google, etc.). It made it easy to share documents and files regardless of the size of the document. Pros I like how I could collaborate with different organizations and the security that it provided. I also liked that you can save large sized files and different formatted files in the BOX. It is also easy to setup and start using. Cons If can be hard to feel like everything is organized so user has to put in effort to keep documents and folders organized Review Source David I. Executive Director Hospital & Health Care Used the software for: 1-2 years ### "It has served me well over the years." January 12, 2026 4.0 I have used this product on and off for several years. I maintain the free account and still have a lot of photos and some files. Pros Ease of use on this product is great. I've used in with the APP and online with no major issues. It has allowed easy collaboration between my team and I so that We can access things quickly and easily. Like that I can password protect files. Cons Some users have had some issues with accessing if the item is shared to them. This could be a limitation with the devices and not Box's fault. Review Source SN Sam N. Senior Marketing Executive Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Excellent and secure file sharing app" August 30, 2025 5.0 Pros I really like the easy to use of Box, it’s a platform that let me daily store or transfer files that are often very heavy, Box allowed us to stay well organized and to get the necessary informations from our partners and colleagues. Cons For Box to work well, it’s necessary to have a good Internet connection otherwise it bugs and you have the feeling that the interface is not intuitive. Review Source EF Eddie F. IT Manager Biotechnology Used the software for: 1-2 years ### "Box is a great option for startups. " June 29, 2025 5.0 Overall it’s been a good experience and an easy learning curb for the users to get used to it no matter the age or computer literacy level. Pros It allows for collaboration and it’s cloud based to let our users work anywhere while not needing to connect to a VPN to access their files. Cons Some of the integrations are not as god as I expected. Also, the feature to mount it as a drive was removed and I really liked that. Review Source SB Saleem B. Training and Development Manager Non-Profit Organization Management Used the software for: 2+ years ### "Generous 10gb of free cloud storage" November 16, 2025 5.0 Box cloud storage is very easy to use, with file drag and drop and file syncing on multiple devices allowing for collaboration on files by different users. Pros Box cloud storage is a good product which provides a generous 10gb of free storage, convenient for personal use to store photos. Cons Uploading large files can take a while. Like many cloud storage products, folders on your laptop takes memory and slows down the device. Review Source Agnoor G. Associate System Engineer Information Technology and Services Used the software for: 2+ years ### "BOX - A file storing and sharing platform" February 17, 2025 4.0 Experience is absolutely a pleasure with Box, it removes the trouble we face while sharing or taking large-size files from clients, stores those filed securely. The best feature is the ease of dragging and dragging files for access. Easy to integrate with teams and outlook for quick process. Pros 1\. Secure login environment for protected file storage and sharing. 2. We can create multiple objects based on clients to save information in a separate and well-organized manner. 3. Highly integerable with multiple platforms. 4. Having a restore option for deleted files is an added advantage. Cons 1\. Very costly enterprise version. 2. Searching files and folders is a difficult task in the box as it shows incorrect data there. 3. Limited space available in the open source environment. Review Source SM Sarah M. Director Real Estate Used the software for: 2+ years ### "Great VPN alternative" March 12, 2025 5.0 Overall, this has been an awesome product Pros The option to download the desktop app, and control permissions Cons Sometimes there are hiccups or system issues Review Source JJ Joyce J. News Correspondent Broadcast Media Used the software for: 2+ years ### "Review For Box" December 10, 2024 5.0 Box has a fantastic security for protecting our data. Pros Box offers incredible security features like data encryption. This helps to protect you data from malicious activities. Box has an amazing customer support. Cons There nothing that is wrong with this platform. Review Source VY Vishnu Y. Warehouse Executive Logistics and Supply Chain Used the software for: 2+ years ### "Secured and convenient, cloud content management platform" February 22, 2025 5.0 It is an excellent cloud content management platform. My overall experience with Box has been great. Pros The Box is compatible with several operating systems. You can share files and collaborate seamlessly from any device, whether it is a Desktop, Android phone, or iPhone. You can open, and edit Microsoft Office files straight from Box instead of downloading them. It allows you to securely store your documents on the cloud and share them with anyone. You can set permissions to folders and files to restrict user access to them. Cons We have not encountered any issues with Box till now. Review Source Similar Products Featured ## Related categories [Cloud Storage](https://www.capterra.com/cloud-storage-software/)[File Sharing](https://www.capterra.com/file-sharing-software/)[Enterprise Content Management](https://www.capterra.com/enterprise-content-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.