--- title: "Box Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Box Software - reviews, pricing plans, popular comparisons to other File Sharing products and more." source_url: "https://www.capterra.com/p/148766/Box/" page_type: "product" language: "en" --- # Box Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Box ## What is Box? Easily share files with both internal teams and external partners, while securing sensitive content and protecting IP. Watermark confidential files or set granular permissions so only the right people can view, download, or edit content.  ## What is Box used for? [Document Management](https://www.capterra.com/document-management-software/)[File Sharing](https://www.capterra.com/file-sharing-software/)[Cloud Storage](https://www.capterra.com/cloud-storage-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 5,639 user reviews Reviews sentiment Positive 88% Neutral 9% Negative 3% Pros & cons Flexible and secure file sharing Real-time team collaboration tools High and complex pricing structure Slow performance with large files Starting price $20 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2026 - Digital Asset Management / 2026 - Digital Signature / 2026 - Document Management / 2026 - Cloud Storage / 2025 - File Sharing / 2025 - Remote Work / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Box?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.box.com&name=Box) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Box 4.4 (5,639) VS. [4.6 (6,079)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $20 Per User, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (4,570) Ease Of Use 4.5 (28,440) Value For Money 4.3 (3,023) Value For Money 4.3 (20,571) Customer Service 4.3 (2,796) Customer Service 4.4 (18,565) ## Box alternatives [4.4 (3,028)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.7 (4,237)](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.2 (998)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (3,531)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/148766/Box/alternatives/) ## FAQs about Box Overview ### What problems does Box solve? Box solves scattered file storage, insecure document sharing, version confusion, and slow collaboration by centralizing content in the cloud with searchable folders, real-time editing, and granular permissions. Remote teams, operations staff, legal, finance, research, and client-facing departments benefit most when coordinating sensitive files across offices, devices, and external partners. Answer based on 2941 reviews Overview ### Which roles and teams benefit most from Box? Box is most used by project managers, IT administrators, and business leaders who need secure file sharing, centralized document access, and collaboration across teams. Marketing, design, and account teams use it to manage assets and client files, while educators, researchers, and legal professionals organize records, coursework, and sensitive documents. Answer based on 4840 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Box built for? Box is designed for every business size, with strongest adoption among small businesses at 60%, and Information Technology and Services leading industries at 9%. It also serves enterprises at 26% and midsize businesses at 14%, with common use in Computer Software at 8% and Marketing and Advertising at 6%. Answer based on 5637 reviews Features and Usability ### What are the key features of Box? Box includes core features for file sharing, cloud storage, file management, and document management, plus differentiators like role-based permissions, encryption, two-factor authentication, version control, and real-time collaboration through comments, tasks, and Microsoft Office editing. Reviewers also often mention large file handling, mobile access, and file syncing. Answer based on 1527 reviews Pricing ### How much does it cost and what fees or limitations are included? Box starts at $20/user/month for Business, or $15 with annual billing, with a 3-user minimum. Business Plus costs 33, Enterprise 47, and Enterprise Plus 50 annually. A free trial is available. Reviewers often like the unlimited storage and value, but many small teams say per-user pricing feels expensive and plan choices can be confusing. Answer based on 532 reviews Integrations ### Which third-party tools and platforms does Box integrate with? Box integrates with over 70 third-party tools, including Google Drive, Microsoft 365, OneDrive, Google Docs, Slack, Microsoft Teams, DocuSign, and Okta. Reviewer mentions also confirm connections across Microsoft Office apps such as Excel, Word, Outlook, and PowerPoint, plus broader support for Google Workspace and Salesforce. Answer based on 728 reviews Getting Started and Support ### How easy is it to onboard and train a team on Box? Box is generally quick to onboard for end users, with many reviewers saying teams can start sharing and organizing files with minimal training. Training options include in-person sessions, live online training, webinars, videos, and documentation. Admins and users new to cloud permissions or advanced features usually need more time and structured orientation. Answer based on 76 reviews Getting Started and Support ### What customer support options does Box offer, and how do users rate the experience? Box offers FAQ/forum resources, a knowledge base, 24/7 live rep support, and chat. Users often describe support as helpful, friendly, and knowledgeable, with useful self-service content. However, experiences are mixed: some report slow responses, difficulty reaching a live person, billing friction, and cases that require repeated follow-up. Answer based on 288 reviews Security ### How does Box handle data security and access control? Box uses encryption, password-protected links, two-factor authentication, SSO integrations, link expiration, session expiry, and granular folder or file permissions such as view, edit, download, and delete controls. Admins can manage users, track access, and maintain audit trails. Some reviewers say permissions can be confusing, less customizable in subfolders, or stronger features require higher-tier plans. Answer based on 1215 reviews ## Who uses Box? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Flexible and secure file sharing 93% positive reviews out of 1165 Most reviewers describe file sharing as seamless, with customizable permissions and reliable access for internal and external users. Anonymous User People Partner, 1,001 - 5,000 employees. "Easy to use, seamless sharing of files, and seamless integrations with Microsoft Office and Google Workspace make it extremely efficient in workflows for any team." High and complex pricing structure 49% negative reviews out of 327 Some reviewers describe pricing as expensive and confusing, particularly for small businesses or teams with limited budgets. Amit K. Head of engineering , 51 - 200 employees. "its UI/UX is not one of the best among the available options and its pricy which makes it unsuitable for small businesses" Real-time team collaboration tools 93% positive reviews out of 486 Most reviewers report team collaboration features enable real-time editing, commenting, and streamlined project workflows. Jonathan A. Chief Executive Officer, 1 employee. "If you need a secure, reliable, and powerful platform to empower your team's collaboration, Box is absolutely worth the investment." Slow performance with large files 70% negative reviews out of 241 Most users report performance and speed issues, especially when uploading, syncing, or accessing large files or folders. Andrea B. ENGINEER, 1 employee. "Syncing very large files (often several gigabytes) through the desktop client can be slow and resource-intensive, interrupting workflow." Intuitive and accessible interface 95% positive reviews out of 447 Most reviewers find ease of use a major benefit, highlighting straightforward navigation and minimal learning curve. Limited and unreliable search features 47% negative reviews out of 127 Some users report search functionality is inaccurate, slow, and lacks advanced options for finding specific files or content. Agnoor G. Associate System Engineer, 1,001 - 5,000 employees. "Searching files and folders is a difficult task in the box as it shows incorrect data there." ## Features AI summary Based on 18,930 File Sharing reviews Capterra reviewers point to these as the top priorities when choosing file sharing software: - **File Transfer** (**53%** of reviewers rated this feature as critical) - **Document Storage** (**56%**) - **Secure Data Storage** (**59%**) Box supports all three features that reviewers rank highest: **File Transfer**, **Document Storage**, and **Secure Data Storage**. Together, these capabilities help businesses move files quickly, keep documents organized in one place, and protect sensitive information, allowing teams to share content with confidence and manage files more efficiently. File Transfer 4.6 (127) 77.17% of 127 reviewers that rated this feature as important or highly important Move files across different systems or networks Secure Data Storage 4.7 (680) 69.71% of 680 reviewers that rated this feature as important or highly important Box offers robust security for storing sensitive files, using AES 256-bit encryption and access controls. Users think it reliably protects confidential documents, supports compliance needs, and enables safe sharing, though some mention it lacks advanced options like end-to-end encryption. Real Time Synchronization 4.4 (195) 54.87% of 195 reviewers that rated this feature as important or highly important Files and folders are updated in real-time when changes/edits are made Mobile Access 4.3 (271) 47.60% of 271 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Access Controls/Permissions 4.5 (754) 60.61% of 754 reviewers that rated this feature as important or highly important You can easily set detailed permissions for files and folders, controlling who can view, edit, or download content. Reviewers appreciate the granular access options, ability to set expirations, and organizational controls, but some find link management and user removal confusing. Document Storage 4.7 (1,044) 64.85% of 1044 reviewers that rated this feature as important or highly important With this capability, you can store a wide range of documents in the cloud, access them from any device, and organize them efficiently. Reviewers appreciate the ample storage, easy uploads, and file versioning, but some say onboarding new users can be challenging. Box 136 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: You can easily set detailed permissions for files and folders, controlling who can view, edit, or download content. Reviewers appreciate the granular access options, ability to set expirations, and organizational controls, but some find link management and user removal confusing. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Asset Categorization: Organize assets into folders and subfolders or tag assets based on a custom file hierarchy - Asset Library: Collection of all assets in the system - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Sharing: Share access to files and assets with individuals - Assignment Management: Assign issues and tasks based on availability or required skills - Audio File Management: Supports audio files - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Automatic Backup: Data is backed up automatically to prevent data loss - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - CMS Integration: Integration with content management software - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Management: Manage, organize, and store contact information - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Content Publishing Options: Facilitates online authoring and publishing of the content - Cost Estimating: Forecast the cost and resources required to complete a project - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Data Migration: Move from one database to another, or upgrade the version of database software being used - Data Recovery: Ability to restore deleted, hidden, or lost data from an email server/system - Data Security: Protect sensitive data for digital privacy - Data Storage Management: Manage and store data in a database - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Deadline Management: Specify or track the date/time a project, task, etc., is due for completion - Digital Asset Management: Manage digital assets - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Automation: Automated or logic-based workflows that assist in the creation of electronic documents - Document Capture: Scan, move or upload electronic files within the software's repository - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Editing: Makes changes to document features such as text, fonts, formatting, etc. - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Management: Box helps you organize, categorize, and version documents for efficient collaboration and retrieval. Users think the folder structure, search, and live editing are valuable, but some mention it lacks advanced management tools compared to competitors and can get disorganized with shared folders. - Document Review: Review and analyze existing information across documents - Document Storage: With this capability, you can store a wide range of documents in the cloud, access them from any device, and organize them efficiently. Reviewers appreciate the ample storage, easy uploads, and file versioning, but some say onboarding new users can be challenging. - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Forms: Digital forms that are shared and accessed online - Electronic Signature: Digitally sign online documents - Employee Activity Monitoring: Monitor and track what your employees are doing - Encryption: Convert data into a code for security - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - File Conversion: Convert files to a different format - File Management: Create, save, and store files - File Sharing: Box gives you simple, secure options to share files or folders via links or direct invites, even with external users. Reviewers appreciate the flexibility, collaboration tools, and integrations with Outlook and Slack, though some mention limitations for non-Box accounts and occasional glitches. - File Transfer: Move files across different systems or networks - Filtering: Find & retrieve relevant data or documents - For Nonprofits: Software specialized for non-profit organizations - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Image Library: Store and manage images - Information Governance: Accountability over info/data that ensures appropriate behavior in the valuation, creation, storage, use, archiving & deletion of info. - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Messaging: Communicate using messages within the system - Metadata Extraction: Retrieval of embedded metadata that is present within a file - Metadata Management: Collect and maintain structured information that describes data or content - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multimedia Support: Supports various file formats - Multiple Projects: Ability to handle several projects simultaneously - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Password Management: Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords - Prioritization: Arrange tasks based on the level of priority or urgency - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Planning/Scheduling: Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints - Project Templates: Pre-designed project plans that can be customized - Project Tracking: Monitor the progress of projects from start to finish - Projections: Estimate or forecast of a future scenario based on the study of present trends - Q&A Management: Allow users to collaborate and ask questions regarding folders and/or documents within the system - Real Time Editing: Preview and make real-time changes in the web content - Real Time Synchronization: Files and folders are updated in real-time when changes/edits are made - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Box offers robust security for storing sensitive files, using AES 256-bit encryption and access controls. Users think it reliably protects confidential documents, supports compliance needs, and enables safe sharing, though some mention it lacks advanced options like end-to-end encryption. - Secure File Viewer: Secure online viewing of sensitive documents - Secure Login: At least a username and password is required to access the system - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Subcontractor Monitoring: Ensure subcontractors are working safely on client sites and document audits/inspections for reference. - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Editing: Edit task information and all related elements - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Task Tagging: Add labels or tags to tasks - Team Collaboration: Allow multiple team members to edit and work on the same document - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - To-Do List: A digital list of items that need to be completed - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Video Management: Store and manage online video content - Video Support: Supports various video file formats - Watermarking: Add a digital mark to show ownership of an image, video, document, etc. - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (4,326) 4.4 Based on 4,326 reviews ## Pricing Value for money 4.3 (3023) Free Trial [View pricing plan details](https://www.capterra.com/p/148766/Box/pricing/) Business $20.00 Per User,Per Month It includes: - Unlimited Storage - Upload Files up to 5GB - Box AI Q&A: single doc/image - Box AI: content generation - Secure sharing, unlimited Notes, whiteboarding and e-signatures - Built-in content security and permissions with SOC 1/SOC 2/SOC 3 compliance - 1,500+ integrations like Microsoft Office, Copilot, Salesforce, Google Workspace, Slack, and more - Standard support available Business Plus $33.00 Per User,Per Month It includes: - Unlimited storage - Upload files up to 15GB - Box AI Q&A: single doc/image - Box AI: content generation - Secure sharing, unlimited Notes, whiteboarding and e-signatures - Built-in content security and permissions with SOC 1/SOC 2/SOC 3 compliance - 1,500+ integrations like Microsoft Office, Copilot, Salesforce, Google Workspace, Slack, and more - 50K API calls per month - Unlimited external collaborators - Standard support available Enterprise $47.00 Per User,Per Month It includes: - Unlimited storage - Upload files up to 50GB - Box AI Q&A: single doc/image - Box AI: content generation - Content portals with Box Hubs - Secure sharing, unlimited Notes, whiteboarding and e-signatures - More compliance standards with SOC 1/SOC 2/SOC 3, HIPAA, FedRAMP - 1,500+ integrations like Microsoft Office, Copilot, Salesforce, Google Workspace, Slack, and more - 100K API calls per month - Advanced workflow capabilities - Unlimited external collaborators - Standard support available Enterprise Plus $50.00 Per User,Per Month It includes: - Unlimited storage - Upload files up to 150GB - Unlimited Box AI Q&A: multiple docs/images, using advanced models - AI-powered content portals with intelligent Hubs - Secure sharing, unlimited Notes, whiteboarding and e-signatures - More compliance standards with SOC 1/SOC 2/SOC 3, HIPAA, FedRAMP - 1,500+ integrations like Microsoft Office, Copilot, Salesforce, Google Workspace, Slack, and more - 100K API calls per month - Advanced workflow capabilities - Automated controls protecting against threats and data leaks - Unlimited external collaborators - Enhanced support services 24 hour coverage Enterprise Advanced Contact vendor for details Value for money 4.3 (3,023) 4.3 Based on 3,023 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (2796) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (2,796) 4.3 Based on 2,796 reviews ## User reviews Overall rating 4.4 Based on 5,639 reviews Filter by rating 5(3148) 4(1825) 3(498) 2(109) 1(59) Mentioned topic Sorted by most recent Bianca S. Assistant Director of Conferences and Events Events Services ### "Document storage that is great for collaboration " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 30, 2026 Overall, it my prefer method of sharing documents that required collaboration with other members of the university. I enjoy the ease. I enjoy the web excel version or web word doc version for opening documents. Pros Box has helped me gather the event planning details from various campus partners and department. I create folder and documents i can share with individual department. The comment section of each file allows me and the collaborators to notify each other when something has been added or sonething new has been shared..it has definitely streamlined collaboration regarding events. I also enjoy that there are a saved versions of documents. You can go back and recover past renderings. Box has also been a game changer when it came to remote work. When I was preparing to move to remote work, i transfered my documents to Box. It was the best move I made. Cons The downside of Box is that it can look cluttered. I had to take extra measures to ensure my box dashboard is organized. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) Box was designed better for professionals. Alternatives considered [Google Drive](https://www.capterra.com/p/161425/Drive/) Reasons for choosing Box Better design and better features. The layout and appearance was better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VC Viergela C. Aba Child Day Care Services ### "Great document management " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2026 Box is an excellent cloud storage and collaboration platform, especially for businesses that prioritize security and document management. While it may have a slight learning curve and some premium-only features, it remains a dependable solution for secure file sharing and teamwork. Pros Box is a secure and reliable cloud storage platform that makes it easy to store, organize, and share files. It offers strong collaboration features, version history, and advanced security controls, making it a great choice for businesses and teams working on shared documents. Cons The interface can feel less intuitive than some competitors, and certain advanced features are only available on higher-priced plans. The free storage is also limited compared to other cloud storage services. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CG Chandler G. Paralegal Legal Services ### "Great storage options for person and business life." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 23, 2026 Its has had its ups and downs over the years. Recently it has gotten better but I do wish the storgae options were more competitive. Pros I like that it will automatically download my photos and files. This keeps my files secure in the event my phone is missing or destroyed. Cons I think the options to buy bigger plans should be more affordable. The limited options dont always fit everyones needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Sahil S. Speech Language Pathologist Education Management ### "Box is an amazing product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 14, 2026 Pros It is most widely used in our district for internal communication documents. It includes the notes page where a document can be live and various groups can be created. Cons Sometimes it gets complicated with too many groups. It generally do not allow access outside the district email log in. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ER Erica R. APM Construction ### "Reliable and Secure Platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 9, 2026 Box remains a dependable and secure solution for managing and sharing large files across our team. Aside from some occasional syncing delays that can cause minor version confusion, the platform is stable, intuitive, and critical to our workflow. Pros It remains a highly secure platform that makes sharing large files across team members incredibly simple and seamless. Cons The occasional delay in file synchronization makes it easy for team members to inadvertently open and edit outdated file versions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SN Shawn N. Chief Executive Officer Marketing and Advertising ### "Box has been working really well" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 14, 2026 Prior to Box, users were leaving numerous unorganized files throughout their computers/hard-drives, however these files are now stored in Box. Admin time for opening new user accounts has decreased by approximately 40% thanks to Box. The customer support is excellent. Pros Box has been working and storing all of my files as well as sorting them via the folder templates automatically. I was also concerned about integrating with DocuSign causing us to lose control of our network but thankfully that did not occur either. We are currently able to store over 20TB of data in Box. As an added bonus, since the conference room has been double booked and the other group is literally going to kick me out of here in the next few minutes, I will be able to complete this review very quickly. You may set-up automation rules based upon client types. Sometimes the OCR does read the text. Cons Since the desktop companion app freezes so frequently, I have to close/reopen it each time I attempt to scan a document using the local office scanner. In addition, loading large video files takes too long. If you forget to enter even one metadata tag, the file disappears completely due to the fact that search is extremely strict/unforgiving. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EB Eric B. Owner Marketing and Advertising ### "Box Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 13, 2026 Overall, I enjoyed using Box. Sharing files securely made workflow an easier process when the receiving end didn't question what was being sent. Pros I liked how easy and simple it was to securely share files and documents by sending a simple link. Uploading documents/files was always fast. Cons I didn't have any negative things to say about Box when I used it. If I needed to make a change to an excel file, I would have to download it first, but I was able to view the file within Box. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SK Sheniga K. Education consultant Education Management ### "Enterprise management with Box" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 June 10, 2026 Overall, Box provides a secure and reliable platform for document management, particularly in environments where compliance and control are important. While there may be some usability challenges, it delivers strong functionality for organisations that prioritise governance and structured file management. Pros Box offers strong security and governance features, making it well suited for managing sensitive business documents. File sharing is straightforward, with clear permission controls and audit capabilities. It also supports collaboration through comments, versioning, and integrations with other enterprise tools, helping teams work efficiently across different functions. Cons The user interface can feel less intuitive compared to some other cloud storage platforms. Navigation and file organisation may require more effort, particularly for new users. Certain features, such as advanced integrations or automation, may depend on additional configuration or licensing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CJ Celine J. Content Manager Consumer Services ### "Box global review " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 10, 2026 Pros Box is easy to use and is one of my favorite project management tools; it offers a wide range of highly useful features. It allows me to efficiently share folders with my colleagues and collaborators. Their customer service is also responsive. Cons Using Box individually is frustrating because you don't have access to their full potential, unlike in a corporate setting. I also noticed that the interface isn't as smooth as that of other software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NK NASSORO K. Business Development Manager Renewables & Environment ### "Highly innovative and contemporary UX design." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 8, 2026 Pros Our agency team has been using Box for many years and is particularly impressed by how much the software has evolved. New features and extensions are regularly introduced and they are truly compelling. I had all my contacts, leads, clients and employees there. I could not only track projects but also manage independent calendars and conversations within the tool. Cons The complexity is both a blessing and a curse. The learning curve is comparatively long. The user interface has limited customizability. Upgrading to the premium version results in too many different versions making it confusing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/148766/Box/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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