--- title: "Box Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Box Software - reviews, pricing plans, popular comparisons to other File Sharing products and more." source_url: "https://www.capterra.com/p/148766/Box/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Box Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Box ## What is Box? Easily share files with both internal teams and external partners, while securing sensitive content and protecting IP. Watermark confidential files or set granular permissions so only the right people can view, download, or edit content.  ## What is Box used for? [Document Management](https://www.capterra.com/document-management-software/)[File Sharing](https://www.capterra.com/file-sharing-software/)[Cloud Storage](https://www.capterra.com/cloud-storage-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 5,654 user reviews Reviews sentiment Positive 88% Neutral 9% Negative 3% Pros & cons Flexible secure file sharing Real-time collaborative workspace High and complex pricing Slow performance with large files Starting price $20 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2026 - Digital Asset Management / 2026 - Digital Signature / 2026 - Document Management / 2026 - Cloud Storage / 2025 - File Sharing / 2025 - Remote Work / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Box?[Manage this product listing](https://www.g2.com/products/box/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Box 4.4 (5,654) VS. [4.6 (6,123)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $20 Per User, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (4,585) Ease Of Use 4.5 (28,510) Value For Money 4.3 (3,037) Value For Money 4.3 (20,634) Customer Service 4.3 (2,810) Customer Service 4.4 (18,625) ## Box alternatives [4.4 (3,044)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.7 (4,264)](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.2 (1,006)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (3,567)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/148766/Box/alternatives/) ## FAQs about Box Overview ### What problems does Box solve? Box solves scattered file storage, risky email attachments, version confusion, and slow approvals by centralizing documents in secure cloud folders with real-time editing, search, and granular permissions. Remote teams, operations staff, finance, legal, researchers, and client-facing departments benefit most when sharing sensitive files across offices, vendors, and customers. Answer based on 2942 reviews Overview ### Which roles and teams benefit most from Box? Box is most used by project managers, IT administrators, executives, and client-facing teams that need secure file sharing and centralized document access. Marketing, design, and engineering teams use it to collaborate on assets and project files, while educators, researchers, and legal staff manage records, coursework, and sensitive documentation. Answer based on 4849 reviews Overview ### What company size and industries is Box built for? Box is designed for every business size, with strongest adoption among small businesses at 60% and Information Technology and Services at 9%. It also serves enterprises at 26% and midsize businesses at 14%, with frequent use in Computer Software at 8% and Marketing and Advertising at 6%. Answer based on 5646 reviews Features and Usability ### What are the key features of Box? Box includes core features for cloud storage and file sharing, with document management tools like version control, file syncing, and large-file handling. Differentiating capabilities include role-based permissions, encryption, two-factor authentication, activity tracking, and team collaboration through comments, tasks, and real-time editing with Microsoft Office files. Answer based on 1527 reviews Pricing ### How much does it cost and what fees or limitations are included? Box starts at $20/user/month for Business, or $15 annually, with a required minimum of 3 users. Business Plus costs 33, Enterprise 47, and Enterprise Plus 50 annually. A free trial is available. Reviewers like the unlimited storage and value, but many say pricing feels high or confusing for small teams. Answer based on 532 reviews Integrations ### Which third-party tools and platforms does Box integrate with? Box integrates with Google Drive, Microsoft 365, OneDrive, Google Docs, Slack, Microsoft Teams, DocuSign, and Okta. It supports over 70 integrations overall, covering document editing, cloud storage, communication, and identity management, with reviewer mentions also highlighting Microsoft Excel, Microsoft Word, and Microsoft Outlook. Answer based on 725 reviews Getting Started and Support ### How easy is it to onboard and train a team on Box? Box is quick to onboard for most end users, with intuitive file sharing that many teams learn with minimal training. It offers in-person training, live online sessions, webinars, documentation, and videos. Nontechnical users and staff new to cloud storage may need more time, while admins often need extra training on permissions and setup. Answer based on 77 reviews Getting Started and Support ### What customer support options does Box offer, and how do users rate the experience? Box offers FAQ/forum resources, a knowledge base, 24/7 live representatives, and chat. Users often describe support as helpful, friendly, and knowledgeable, with useful self-service content. Still, some report slow responses, difficulty reaching a live person quickly, and uneven handling of billing or account issues. Answer based on 288 reviews Security ### How does Box handle data security and access control? Box uses encryption, password-protected links, two-factor authentication, SSO, expiring shared links, session timeouts, and granular role-based permissions for files and folders. Admins can manage users centrally, track access, and monitor activity with notifications and audit trails. Some reviewers note permissions can be confusing or less flexible for subfolders and lower-tier plans. Answer based on 1216 reviews ## Who uses Box? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Flexible secure file sharing 93% positive reviews out of 1166 Most reviewers describe file sharing as simple, secure, and customizable, supporting collaboration and access control across teams. Anonymous User People Partner, 1,001 - 5,000 employees. "Easy to use, seamless sharing of files, and seamless integrations with Microsoft Office and Google Workspace make it extremely efficient in workflows for any team." High and complex pricing 49% negative reviews out of 327 Some reviewers say pricing is higher than alternatives, with confusing plans and costs that add up for teams. Anonymous User Data Analyst, 11 - 50 employees. "However, its cost and complexity may be barriers for small businesses." Real-time collaborative workspace 93% positive reviews out of 489 Most reviewers indicate team collaboration tools enable real-time editing, feedback, and project coordination from any location. Jasmin M. Accounting Assistant, 11 - 50 employees. "Its simple interface and strong collaboration features make managing documents and working with teams very convenient." Slow performance with large files 70% negative reviews out of 241 Most users report performance and speed issues, especially with large files, slow syncing, and unreliable uploads. Andrea B. ENGINEER, 1 employee. "Syncing very large files (often several gigabytes) through the desktop client can be slow and resource-intensive, interrupting workflow." Streamlined daily workflow management 94% positive reviews out of 448 Most users report ease of use makes daily tasks, organization, and cross-platform access straightforward and efficient. Limited and inaccurate search tools 47% negative reviews out of 127 Some reviewers find search functionality lacks accuracy, advanced options, and makes locating files time-consuming. Agnoor G. Associate System Engineer, 1,001 - 5,000 employees. "Searching files and folders is a difficult task in the box as it shows incorrect data there." ## Features AI summary Based on 19,120 File Sharing reviews Capterra reviewers point to these as the top priorities when choosing file sharing software: - **File Transfer** (**53%** of reviewers rated this feature as critical) - **Document Storage** (**56%**) - **Secure Data Storage** (**59%**) Box supports all three features buyers rate most highly: **File Transfer**, **Document Storage**, and **Secure Data Storage**. Together, these capabilities help businesses move files easily, keep documents organized in one place, and protect sensitive information, allowing teams to share content with confidence and manage everyday file workflows more efficiently. File Transfer 4.6 (127) 77.17% of 127 reviewers that rated this feature as important or highly important Move files across different systems or networks Document Storage 4.7 (1,054) 65.09% of 1054 reviewers that rated this feature as important or highly important With this capability, you can store a wide variety of files, including large documents, and access them from any device. Users think Box’s storage is reliable, easy to organize, and helpful for both short- and long-term needs, though onboarding can be challenging for new users. Secure Data Storage 4.7 (686) 69.97% of 686 reviewers that rated this feature as important or highly important Box offers robust security for storing sensitive documents, using AES 256-bit encryption and options like password protection and two-factor authentication. Reviewers appreciate the high level of trust, flexibility, and compliance, though some note it lacks end-to-end encryption. Mobile Access 4.3 (271) 47.60% of 271 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Real Time Synchronization 4.4 (195) 54.87% of 195 reviewers that rated this feature as important or highly important Files and folders are updated in real-time when changes/edits are made File Sharing 4.6 (938) 64.29% of 938 reviewers that rated this feature as important or highly important It gives you multiple secure ways to share files internally and externally, including via links or direct invites. Reviewers appreciate the ease, speed, and flexibility, as well as integrations with Outlook and Slack, though some mention occasional glitches and limitations for free users. Box 136 features An @mention is a way to tag or notify a specific person about a message/post Box enables you to set detailed permissions for files and folders, including view, edit, and expiration options. Some reviewers find the controls granular and easy to use, while others mention confusion with link permissions and limited options in the free tier. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Highlight content and/or make notations about parts of content Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Organize assets into folders and subfolders or tag assets based on a custom file hierarchy Storage, organization, sharing with tagging/metadata Manage assets throughout their lifecycle to optimize profit Share access to files and assets with individuals Assign issues and tasks based on availability or required skills Supports audio files Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Verify the identity of users/devices to enable secure access Data is backed up automatically to prevent data loss Create backups and provide methods to recover deleted/lost data Group collaboration to solve ideas in a productive and concentrated manner. Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Integration with content management software Provides a channel for team members to share AI models, media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs Manage, organize, and store contact information Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Facilitates online authoring and publishing of the content Forecast the cost and resources required to complete a project Add customized logos and colors to align with company branding Customize contracts and forms to collect specific information Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Import and export data to and from software applications Move from one database to another, or upgrade the version of database software being used Ability to restore deleted, hidden, or lost data from an email server/system Protect sensitive data for digital privacy Manage and store data in a database Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Specify or track the date/time a project, task, etc., is due for completion Manage digital assets Online forums/groups where users can ask questions, share ideas, best practices, etc. Automated or logic-based workflows that assist in the creation of electronic documents Scan, move or upload electronic files within the software's repository Assign categories, labels, tags, or attributes to documents for organization, search and storage Makes changes to document features such as text, fonts, formatting, etc. Custom forms to streamline repetitious aspects of a document Box helps you organize, categorize, and version documents efficiently across devices. Reviewers appreciate folder structures, live editing, and search capabilities, though some feel advanced management options are less comprehensive than competitors and folder organization can become messy. Review and analyze existing information across documents With this capability, you can store a wide variety of files, including large documents, and access them from any device. Users think Box’s storage is reliable, easy to organize, and helpful for both short- and long-term needs, though onboarding can be challenging for new users. Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Assemble applications and processes by dragging over and arranging pre-built components Digital forms that are shared and accessed online Digitally sign online documents Monitor and track what your employees are doing Convert data into a code for security Tracks metrics that provide insight into how a user interacts with any interface or product Convert files to a different format Create, save, and store files It gives you multiple secure ways to share files internally and externally, including via links or direct invites. Reviewers appreciate the ease, speed, and flexibility, as well as integrations with Outlook and Slack, though some mention occasional glitches and limitations for free users. Move files across different systems or networks Find & retrieve relevant data or documents Software specialized for non-profit organizations Store, manage and track all forms in a centralized location Search for specific words or phrases within a document or database Compliant with HIPAA, which sets standards for sensitive patient data protection Information, data and reports that are being tracked over time Store and manage images Accountability over info/data that ensures appropriate behavior in the valuation, creation, storage, use, archiving & deletion of info. Manage the process of planning and scheduling meetings, including agenda creation Communicate using messages within the system Retrieval of embedded metadata that is present within a file Collect and maintain structured information that describes data or content Access software remotely via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Supports various file formats Ability to handle several projects simultaneously Ability of websites, web applications, or mobile applications to function without an active internet connection Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords Arrange tasks based on the level of priority or urgency Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Organize and schedule projects Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints Pre-designed project plans that can be customized Monitor the progress of projects from start to finish Estimate or forecast of a future scenario based on the study of present trends Allow users to collaborate and ask questions regarding folders and/or documents within the system Preview and make real-time changes in the web content Files and folders are updated in real-time when changes/edits are made Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Access work applications remotely, for when working away from the office and/or traveling Provide support to your customers and employees remotely over a shared network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Track task progress, milestones, delays, or other key information and generate reports on them for evaluation Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Box offers robust security for storing sensitive documents, using AES 256-bit encryption and options like password protection and two-factor authentication. Reviewers appreciate the high level of trust, flexibility, and compliance, though some note it lacks end-to-end encryption. Secure online viewing of sensitive documents At least a username and password is required to access the system Optimize and manage the search engine optimization efforts for a website or digital content Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Ensure subcontractors are working safely on client sites and document audits/inspections for reference. Attach digital tags to documents and assets for identification, search, or monitoring purposes Edit task information and all related elements Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Add labels or tags to tasks Allow multiple team members to edit and work on the same document Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Edit text as needed Set up connections to third-party platforms to improve business processes A digital list of items that need to be completed Extra layer of security that requires not only a password and username but also something specific to that user Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Store and manage online video content Supports various video file formats Add a digital mark to show ownership of an image, video, document, etc. Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (4,341) 4.4 Based on 4,341 reviews ## Pricing Value for money 4.3 (3037) Free Trial [View pricing plan details](https://www.capterra.com/p/148766/Box/pricing/) Business $20.00 Per User,Per Month It includes: - Unlimited Storage - Upload Files up to 5GB - Box AI Q&A: single doc/image - Box AI: content generation - Secure sharing, unlimited Notes, whiteboarding and e-signatures - Built-in content security and permissions with SOC 1/SOC 2/SOC 3 compliance - 1,500+ integrations like Microsoft Office, Copilot, Salesforce, Google Workspace, Slack, and more - Standard support available Business Plus $33.00 Per User,Per Month It includes: - Unlimited storage - Upload files up to 15GB - Box AI Q&A: single doc/image - Box AI: content generation - Secure sharing, unlimited Notes, whiteboarding and e-signatures - Built-in content security and permissions with SOC 1/SOC 2/SOC 3 compliance - 1,500+ integrations like Microsoft Office, Copilot, Salesforce, Google Workspace, Slack, and more - 50K API calls per month - Unlimited external collaborators - Standard support available Enterprise $47.00 Per User,Per Month It includes: - Unlimited storage - Upload files up to 50GB - Box AI Q&A: single doc/image - Box AI: content generation - Content portals with Box Hubs - Secure sharing, unlimited Notes, whiteboarding and e-signatures - More compliance standards with SOC 1/SOC 2/SOC 3, HIPAA, FedRAMP - 1,500+ integrations like Microsoft Office, Copilot, Salesforce, Google Workspace, Slack, and more - 100K API calls per month - Advanced workflow capabilities - Unlimited external collaborators - Standard support available Enterprise Plus $50.00 Per User,Per Month It includes: - Unlimited storage - Upload files up to 150GB - Unlimited Box AI Q&A: multiple docs/images, using advanced models - AI-powered content portals with intelligent Hubs - Secure sharing, unlimited Notes, whiteboarding and e-signatures - More compliance standards with SOC 1/SOC 2/SOC 3, HIPAA, FedRAMP - 1,500+ integrations like Microsoft Office, Copilot, Salesforce, Google Workspace, Slack, and more - 100K API calls per month - Advanced workflow capabilities - Automated controls protecting against threats and data leaks - Unlimited external collaborators - Enhanced support services 24 hour coverage Enterprise Advanced Contact vendor for details Value for money 4.3 (3,037) 4.3 Based on 3,037 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (2810) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (2,810) 4.3 Based on 2,810 reviews ## User reviews Overall rating 4.4 Based on 5,654 reviews Filter by rating 5(3155) 4(1830) 3(500) 2(109) 1(60) Mentioned topic Sorted by most recent ZB Zachariah B. Data Entry Construction ### "Build a Better Workflow with Box" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2026 The workflow management with Box makes every file type easy to share, and both the security and AI Agents are reliable as backbones to each project. The peace of mind for me provides customer service. Pros Using Box software has been my go-to for document management and team collaboration. By utilizing the AI features, the value of money shows in how the user can produce automated content workflows and receive email and notifications throughput the process. As for the collaboration features, the ease of using each one has each member of the team working efficiently with file sharing. Cons I didn't find myself frustrated with the software at all, and the AI tools were easy to understand for someone starting out with using Box. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JK Jonathan K. Chief Marketing Officer Insurance ### "A Decent File Storage and Collaboration Platform" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 October 5, 2026 My overall experience with Box has been decent. It’s useful for storing, organizing, and sharing files, and the collaboration features work well for basic needs. However, the interface can take some time to get used to, and some features feel more complicated than necessary. Overall, it’s a solid option, but there are areas that could be improved. Pros What I like most about Box is that it makes storing and sharing documents fairly easy. It’s convenient for keeping files organized and giving others access without having to email large attachments back and forth. Cons What I like least is that some features aren't very intuitive, especially when managing larger numbers of files. The interface can feel a little cluttered, and some tasks take more steps than I would expect. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Alejandro R. Edición de audiovisuales Entertainment ### "Excelente gestión de archivos con un gran enfoque en la seguridad" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 3, 2026 Es una plataforma sólida y orientada al entorno empresarial para la gestión y almacenamiento seguro de archivos en la nube. Funciona muy bien para centralizar documentos de trabajo y garantizar que el acceso esté protegido y estructurado. Pros Lo que más destaca es su nivel de seguridad y el control detallado de permisos para compartir archivos. Permite gestionar accesos a carpetas por roles de forma muy precisa, lo que da mucha tranquilidad al manejar documentación confidencial o trabajar con colaboradores externos. Cons Los planes de pago resultan algo elevados en comparación con otras alternativas de almacenamiento en la nube. Además, la sincronización en escritorio a través de la aplicación local a veces puede ir un poco lenta si se manejan archivos de gran tamaño. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Richard S. Remote Assistant Machinery ### "A Generic Cloud Storage Option with No Glaring Flaws, and No Shining Achievements" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 October 1, 2026 I have used Box both as a personal user and in a business capacity and while the software is definitely implemented better in a business setting, neither iteration is particularly memorable. I just can't recommend this storage option over the alternatives offered by more reputable competitors. Pros My favorite thing about Box is the security features that they offer for business focused cloud storage. With Box it is easy to share documents with colleagues and managers without having to worry about your data being compromised or lost in the process. This is one of the few features that sets it apart from its many competitors. Cons My least favorite thing about Box is the fact that there are no standout features to set it apart from the competition. Box is pretty bland and uninteresting when compared to competitors like Google Drive, Microsoft OneDrive, and even DropBox. There are just so many better products from competitors and Box has a hard time standing out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TT Tim T. Director of Innovation Consulting Information Technology and Services ### "Horrible Customer Service" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 23, 2026 Pros Collaborative file storage. Apparently not as secure as sharepoint. Not sure why companies love box. Awful customer service. Cons Horrendous customer service: locked out of my account and the customer service team is extremely slow in responding and requires absurd amounts of re-verification. Arguably the worst SaaS customer service I've experienced. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Professor Education Management ### "Great file storage product. Would recommend!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 21, 2026 Pros What I like most about Box is how easy it is to securely store, organize, and share files. It makes collaborating with others simple and ensures I can access my documents from anywhere. Cons What I like least is that some of the more advanced features and settings can be a little confusing to navigate, especially when managing permissions and sharing options. I have had some synching issues too. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS John S. Manager Telecommunications ### "Think Inside the Box" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 September 15, 2026 Box is everything you need and would expect. The experience is positive. The Google and Microsoft tools are also really, really helpful. Pros Box.com is easy to use for secure storage, file sharing among your organization and external parties. Depending on your subscription, it also has features such as sharing documents for signatures. Cons The pricing of their tiers, while competitive, are frustrating when you need to consider organizational security concerns and are in need of their top tier. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) Box allowed more features for users, and greater security and control for the org. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PB Philip B. Founder Marketing and Advertising ### "The perfect tool for a virtual data room " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 13, 2026 Very positive. I work with a large remote team, and Box allows me to keep track of all of our digital assets. Pros Box is easy to use. My company stores all of its working files and digital assets inside the virtual data room. It's secure, and I like that there's two-factor authentication. Cons There's not much to dislike. Sometimes I feel that the user interface is a little clunky, and at times I've found the tool for opening documents in the browser to be a little tricky. Other than that, I'm very pleased with it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. April V. Loan Originator Real Estate ### "Secure and Easy-to-Use Cloud File Management" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 September 4, 2026 Overall, my experience with Box has been very positive. It's a reliable platform for file storage, sharing, and collaboration, with strong security features and easy access across devices. It has made managing documents and working with team members much more efficient and has become an important part of our daily workflow. Pros What I like most about Box is how easy it is to securely store, organize, and share files with others. Collaboration is simple, version history is helpful when working on documents, and access permissions make it easy to control who can view or edit files. It integrates well with other business applications, making document management efficient. Cons One drawback of Box is that the interface can occasionally feel slower than other cloud storage platforms, especially when working with large folders or files. Some advanced features also require additional configuration, and searching for older files can sometimes take more effort than expected. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Mike H. CEO E-Learning ### "Box cloud storage. Safe, secure and simple to use." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2026 Really pleased I started using Box cloud storage. I use if for all my persoanl and sensitive documents. Pros So easy to use with drag and drop. The dashboard is intuitive for easy document management. Great value for money. Cons Nothong really. There is no steep learning curve at all. There are plenty of video tutoials if you want them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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