Who Uses This Software?

PrimoDialler gives you all the features & benefits of an advanced VOIP Dialler system, with added flexibility and minimal investment.


Average Ratings

48 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $0.03/month/user
  • Pricing Details
    Pay as you go Easily Manage Your Costs Straightforward, Simple Pricing
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Primo Dialler
  • primodialler.com/
  • Founded 2015
  • United Kingdom

About PrimoDialler

All-in-one Cloud Contact Centre giving you all the features & benefits of an advanced VOIP Dialler system from a British based team. Increase Sales. Create a complete multi channel contact centre, which is simple, fast and flexible. With us your customer service is faster, seamless and complete customised to your requirements. Talk to more people in less time. Grow your profits instantly


PrimoDialler Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Call Monitoring
  • Call Recording
  • Call Results
  • Call Transfer
  • Callback Scheduling
  • Campaign Specific Caller ID
  • Contact Management
  • FCC Compliance
  • FTC Compliance
  • Lead Capture
  • Lead Management

PrimoDialler Reviews Recently Reviewed!


Outstanding service with a user friendly fully optimised dialler system set and ready for business.

Jun 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The dialler is an all round workhorse simple to use and comes with many customisable options to make sure your campaigns are running at optimum capacity to ensure sales flow with no issues with downtime or data discrepancies. easy to load easy to use and really effective for a business dallier also your dashboards and recording portals make is ridiculously simple to find any information you need.

Cons: I am quite used to more text based dialler and find the dialler quite colorful and large although I understand for most people this would be a benefit as it does make things clear but for preference I quite like text dialler with no pzazz.

Capterra loader

I am very much satisfied with the service and find their support team ridiculously great!

Oct 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to get to my real time reports, monitor agents even when I am out of the office.. and most importantly track my team's performance on a regular basis without spending too much time sorting out data. The software allows me to be on top of my role.

Overall: Increased contact rate, efficiency, productivity and fast return of investment

Excellent Service, Brilliant product

Feb 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software was easy to install, and easy to operate, it has worked very well for our project, staff was trained on the system and managed to operate the software quite quickly

Overall: My staff are producing better results

I think overall the system does what it is meant to do - pretty good overall, the only negative thing will depend on your internet if it is slow, but overall we have had no issues at all

Brilliant Service and Excellent Product

Oct 13, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Call quality and ease of use

Overall: I have spent years looking for a decent remote web based system that can match the quality of a internal hardware system and I have finally found it. I couldn't recommend the product more and the service is amazing and instant. Its allowed me to setup a multi agent remote call center with users all over the the world. Very Very good could not recommend this more highly.

Primo is superior to any other dialing software I have used

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tech support is brilliant and always available. Easy to use, and great value.

Cons: I can't really think of anything that I don't like about Primo. It is superior to any other dialing software I have used.

Overall: Since using Primo, my overall company productivity has increased.

Really professional approach.

Feb 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: simple and easy to use, and a great support team available on hand if we need assistance. Brilliant team to work with.

Overall: The support and professionalism is second to none. Every time we've had a query the response has been polite, professional and timely.

Capterra loader

Excellent. The guys are awesome!

Nov 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use and very efficient. The customer service was also very good and reliable. I loved that I didn't need to have extensive technical skills to operate it.

Very Impressed

Oct 03, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use interms of calling clients

Being ablew preview leads before calling

Callback feature very helpful

Cons: Certain functions not clearly visible i.e. volume

Overall: Support team very helpful (not shite) and impressed with turnaround time with updates

A FRIENDLY DIALER

Aug 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like everything on this software. Especially uploading the leads and editing the leads content, it's so friendly.

Cons: i cant say anything, i like it. Really!!

Overall: I've been using many types and kinds of software, and PrimoDialler is new to me, at first I'm quite awkward because I dont know how to use, but in just an hour I can utilized it, just the basic of course. And the information especially in reporting, I can easily access it.

Recommendations to other buyers: Oh I think for the beginner a pop-up info for every functions, i think it will be a big help.

Excellent

Apr 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I have nothing but rave reviews for the Primo team. The platform is simple & easy to use for operators with all the power you'd expect for admins.

Cons: I am quite used to more text based dialler and find the dialler quite colorful and large although I understand for most people this would be a benefit as it does make things clear but for preference I quite like text dialler with no pzazz.

"Very impressed"

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The manual dial speed and hopper is very good and works really well overall. The way the contact details are displayed for everyone to view is very convenient for us.

Cons: No cons. Everything is brilliant and works great! 10/10!

Overall: My overall experience has been a 10 out of 10. Superb!

Capterra loader

Primo

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A really Easy to use dialler with easy set up and a pay as you go option and great back up from the support team

Cons: There's nothing I dislike about it. It's basic but does the job we need

Overall: Increase in appointments booked and really getting the best from our staff and data

Great Solution & Top-Notch Service

Nov 11, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Clean UI

Cons: None.

Overall: I have nothing but rave reviews for the Primo team. The platform is simple & easy to use for operators with all the power you'd expect for admins.

Their support is spot-on with timely response both via email and live chat.

Take the time to check out their solution before you make a final decision on contact center software.

Capterra loader

Very smart dialler tool our team use it with ease

Dec 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Very Agile, interactif and fit perfectly every BPO needs

We like the flexibility of its options and the open choice of customizations

Cons: I recommand 100% Primo to every Professional that need a dialler

Very reactive helpdesk service also available 24/7

Excellent Services!!! they are one of the best voip providers in UK.

Jun 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: User friendly Portal, connectivity is without any error in line and overall they charge much low for VOIP services.

Cons: There is nothing to write bad about them but yes portal can be bit more user friendly .

World Class Support

Aug 11, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of use, great support team.

Cons: Nothing!

Overall: Called in for support, not knowing too much about the exact solutions my business needed. I got a call back from Mohammed, who was just world class. We have a tailor made solution that is going to really help my business, and I couldn't be more happy.

Dialler Software System & Phone System

Feb 18, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have been very happy with the service received from the Primo Dialler Team, they not only have managed to save us money, but also they system has enabled my recruitment consultants to work more effective, and increase the level of sales.

Due to the high volume of incoming calls we had issues with calls being dropped and missed with the new system in place this has now improved our system. I would recommend this organisation to other businesses and friends as the overall service has been beneficial for our Recruitment Business. Thank You

Fantastic system great value for money

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use and great support on any thing you are unsure of.

Great value for money.

we have the dialling packaging and the inbound system, set up was made very easy for us

Awesome Product

Feb 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very cost effective, simple to use not a lot of training required, the team was able to get started as soon as the installation took place.

Overall: Better management for workload

Excellent company great customer service, should have joined long time ago.

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: By far, one of the best dialers in the industry, Provides a much better contact rate.

Very easy to use, straight forward and simple.

Overall: Reliability, great contact rate

Awesome Software, User Friendly, Sales and Service team are very responsive

Aug 31, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy layout and very user friendly

Overall: Quick Set up

Fantastic Customer Service Team

Excellent as always, Primo you did it again. I wanted something effective and easy to use and you delivered

Spot on :)

Amazing software!

Feb 01, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Besides from being an all in one blended software, Primodialler has indeed set high standards and stands out from many others. Its user friendly environment along with the fast reliable experience has massively contributed to the smooth running of our business and also the success that comes with it.

I would therefore recommend this software not to one but all call centers thirsty for guaranteed peace of mind and grip on their business.

Great work!

Awesome

Nov 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Team spirit and their usual support and the application features which cover all my needs as everything i need i found it

Excellent Experience Over All

Feb 21, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use

Cons: Use of external softphones

Overall: Very Cooperative support , Easy to use with many features, and most of all Perfect Value for Money.

Great platform, great service!

Jan 11, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We found Primo through a recommendation on Linkedin and since initial contact they have been fantastic.

The platform itself is very easy to use and call quality is 2nd to none.

The service provided by staff can not be faulted - Rep has been great in getting us set up.

Support have been amazingly helpful and patient with the training and any technical questions I had.

Excellent and economical Vicidial style dialler solution

May 09, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Does everything Vicidial does with a fresher skin and is excellent value for money. Support team are always on hand by phone or skype and are quick to action anything requested, or fix up any issues and teach aspects of the dialler options. Very friendly service. First port of call for an economical call centre solution. Few major issues and very versatile. Top notch.

Fantastic

Feb 23, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Primo Dialler provide an excellent service and truly go far and wide to prioritise the client's needs, as oppose to selling.

In addition to this, the staff are very approachable, trust worthy and their knowledge within the industry is fantastic too.

I would have no issue in recommending their services to people I know.

Well done guys, do keep it up!!

Exceptional value and very reliable!

Apr 28, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Simple to implement.

Agents found the interface easy to use and follow.

Reliability which is paramount for an outbound centre wasn't an issue.

Customer service is one of he reason we wanted to move from our previous supplier - when there is a problem how it is dealt with says it all - refreshing levels of support and service.

I used this dialler to start my new campaign and was extremely satisfied with the result

Feb 02, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have used many dialler systems and after using Primo Dialler for my new campaign, I have decided to switch my other campaigns to this dialler also. I am mainly impressed with the service and support offered along with the reliability of the dialler. With my vast experience in call centres I highly recommend this dialler to all others.

Top Product and Service - A rarity in this industry

Apr 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Purchased this dialler and did everything I expected and more. Great service from start to finish and the support has been paramount for this installation to be seamless. Would happily recommend Primo Diallers to any organisation of any size, structure or business type. Primo Diallers are the right choice for your business.

Brilliant service

Apr 26, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have been dealing with the owners of Primo for several years now and they are so committed to providing excellent customer service and have a great hands on approach.

The dialler was custom built for me and is very user friendly, easy to navigate around and runs like a dream.

Would recommend these guys to everyone.

Great Service

May 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Very happy with the customer service I have had, I would like to mention a member of staff called Isaac who has been very helpful. He has gone beyond the normal expected service and has dealt with our requests and queries very quickly and efficiently. Again I am very impressed with the service we have received. Thanks

Excellent service great product

Feb 26, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: PrimoDialler has been one of the best diallers we have used so far. Overall great service from a company as a whole from customer services to the product itself. Its very user friendly and have not experienced any problems. I would definitely recommend this service to everyone.

Awesome Group of Team

Nov 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: The group of team that works there is just Amazing. Within a very short period of time they set up the whole system and was there every step of the way. Your online campaign will get much easier if you have these kind of support and a very rich & functional system.

Primo dialler

Oct 28, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We were recommended to Primo by a business associate. It took us a little while to get used to but within a week and with excellent help from the support team we are using it on a daily basis and happy wit the functionality and the administrative tools.

Excellent product, these guys deliver to there word, product is 100% reliable.

Apr 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Pros- reliable, sophisticated platform, IT support very efficient, delivery and install of there product with training was spot on. Billing is ideal. As a business there process's to resolve any issues were quick and suitable for my needs

Cons- N/A

excellent functionality...simple to use.

Feb 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have had great experience with primo just what i was looking for. Simple to use and the support staff are very efficient and professional. I have used many dialers before and this is the best one..would highly recommend.

a great system and very easy to use

Feb 18, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: we've used various diallers in the past but this one is by far the easiest to get used to. There was no downtime to our business and account management support from the team was instant. Highly recommended.

A totally pleasant and efficient service

May 28, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to manipulate, is willing to respond to all its users without problem, my employees easily adapted to its use.

Cons: No problem whatsoever, I recommend it for different companies, it will help them increase profits without problems and with security

Automated Dialler

Feb 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Excellent software, very efficient and very cost effective. We have increased agent time by three times already and we have only been using it a few days.

been using the predictive dailer and voipe

Feb 01, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: Been using Primo for quite some time now, found the software and the complete service to be very good, would definitely recommend!

the software is awesome and very helpful in terms of production

Apr 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: the software is easy to use and very helpful. The support team are responsive. 5 stars for them.

User Friendly , Easy to Use , Very Fast

Feb 01, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I can only say - If you are smart enough then go with it and feel great experience

Best service I've seen around

Feb 01, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I used telecoms world, they ripped me of so then I found these guys.

Really easy to use, friendlys helpful support team who are always willing to help.

Apr 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Pros: User friendly, fast

Cons: None

First class product and awesome support

Feb 17, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Fantastic

Quick

Would recommend

Good customer service, friendly staff.

Jul 29, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Isaac it's been really helpful and promt. good customer service. much appreciated guys. keep up the good work.

Recommendations to other buyers: Please review the choosing options during automated answering services and through departments when dialling.

Very Excellent Services

Apr 22, 2016
3/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Such a nice customer service, just in time representative there to help customer. Highly recommend to other Companies.