# Page 2 | Primo Dialler Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Primo Dialler the right Auto Dialer solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/148791/PrimoDialler/reviews

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Primo Dialler

4.8 (108)

[View alternatives](https://www.capterra.com/p/148791/PrimoDialler/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated December 12th, 2025

# Page 2 - Reviews of Primo Dialler

## Showing most helpful reviews

Showing 26-50 of 108 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SP

Stuart P.  
Director  
Insurance  
Used the software for: Less than 6 months

### "Primo Dialler"

November 5, 2020

5.0

My experience so far has been excellent. As mentioned above any time I have had an issue or a feature missing that i needed, they have picked up my call quickly and either got it resolved while I was on that call or they have called me back within 10 minutes with a resolution to whatever I have asked. This is my first business and first time looking for a dialler system, so everything was confusing to me at first and the amount of choice was overwhelming. Primo gave me a very simple breakdown of costs and different options for me to choose from that suited my needs and just made the process very easy. We are a small company but have been given an A class service that has exceeded my expectations. I am delighted with my choice and I don't feel I will ever need to look elsewhere in the future. Thank you Primo and staff.

Pros

It has everything that I need and is easy to learn. My advisors were able to pick up how to use the system for everything they need within 1 hour. The detailed guides provided for other features are excellent as well and have been very useful for me learning and remembering how to use other features on the admin side. The wallboards are clear for me to see what is going on. I can listen into calls live very easily and finding past calls in very easy too.

Cons

Some features that I needed were not setup at the start, this may have been due to some of my instructions or lack of, when i was discussing my company's needs on the initial setup call. All issues i had were resolved within 10 minutes of me calling the incredibly helpful and friendly Customer Support team.

Reason for choosing Primo Dialler

Initially cost, clarity of cost, ability to take a pay as you go option and not commit long term and the speed with which they got back to me after my initial enquiry.

Review Source

Emil H.  
Training and Operations Manager  
  
Used the software for: 2+ years

### "I am very much satisfied with the service and find their support team ridiculously great!"

October 23, 2017

5.0

Increased contact rate, efficiency, productivity and fast return of investment

Pros

The ability to get to my real time reports, monitor agents even when I am out of the office.. and most importantly track my team's performance on a regular basis without spending too much time sorting out data. The software allows me to be on top of my role.

Review Source

SC

Stu C.  
Managing Director  
Marketing and Advertising  
Used the software for: 2+ years

### "1st class product, 1st class support and technical assistance"

August 1, 2019

5.0

Pros

Primo dialler offer the best dialler solution i have used. It's very reliable, easy to use and very customisable to meet our needs. Most technical queries are resolved in the 1st call but always inline with the timescales agreed. The costs are very competitive too (we made a significant monthly saving when we changed our hosted dialler provider). I have no hesitation in recommending PrimoDialler to anyone looking for hosted dialler.

Cons

There isn't anything I dislike. If the functionality isn't there, we can have it custom made.

Reason for choosing Primo Dialler

They went the extra mile, even before we became a customer. Offering bespoke solutions our "current" provider could not do.

Review Source

MN

Mohammed N.  
Director  
Utilities  
Used the software for: 2+ years

### "Awesome service Thank you primodialler!!!"

October 20, 2020

5.0

My overall experience with primodialler has been a very positive one. I find the team to be very polite and professional. Would recommend them to anyone needing such a service.

Pros

Software is incredibly user friendly and quite reliable. Any issues I have had have been rectified swiftly. Support are always on hand to help and are very professional. Have covered ALL my needs and are flexible to whatever my business demands. No job is too tedious or ever ignored. As well as the remote capabilities of using it away from the office has been most helpful. Especially in the current climate.

Cons

I wish the DID change was free of charge. Lol

Reason for choosing Primo Dialler

They came recommended by an associate

Review Source

FN

Fawzie N.  
Customer service representative  
Consumer Services  
Used the software for: 6-12 months

### "Must have "

September 16, 2022

5.0

Pros

It is an automatic calls and can get reports and analysist

Cons

It cant remove the calls already received in the same date

Review Source

RL

Revel L.  
Director  
Marketing and Advertising  
Used the software for: I used a free trial

### "Support Staff Unhelpful and Too Time Consuming"

August 9, 2021

2.0

Pros

The Pros of this software wasn't experienced.

Cons

Upon setting up and account - I couldn't login after being able to login successfully no longer than a week ago. So naturally I thought I'd contact support thinking it would be an easy password reset - I was wrong. Several emails back and forth to find my account because "I did not exist" Which to my surprise was crazy, because I was using the software not only a few days ago.. Anyhow, a few precious hours were wasted, only to be greeted with a "You must contact your support admin" So I received an email address to contact. I emailed and got a reply that this rep was going to be 'out of office for another two weeks' So I emailed to original rep and stating the above Then was told to 'call this number on whatsapp' It was right here I decided to give up. Primo Dialler your support chain is broken, fix it for the sake of future users. I'll be going elsewhere

Review Source

Luke I.  
IT Executive  
Financial Services  
Used the software for: 6-12 months

### "Excellent Dialler"

March 25, 2021

5.0

Pros

Great dialler system works how i want it too, works very really have a problem if i do have a problem the support team at Primo Dialler are next level fix any of my problem within a few mins.

Cons

No cons at all the company is great and good price compared to other dialler systems i looked at.

Review Source

RK

Rach K.  
Business Manager  
Telecommunications  
Used the software for: 6-12 months

### "Great Support Team!"

September 9, 2020

5.0

These guys are great! \[SENSITIVE CONTENT HIDDEN\] and the support team make selling and using this product very easy and stress free for us ......\[SENSITIVE CONTENT HIDDEN\] is possibly the most positive person I know, nothing phases him! :-)

Pros

Easy to use, and fully customisable. We have clients who need to integrate with several different CRM's and this is the only dialler that allows us to do that with ease. Given the current pandemic, deployment can be done remotely, as with the training (thanks \[SENSITIVE CONTENT HIDDEN\] !) - the dialler is also geared up for use on mobile phones for home workers, which is something that is essential to our client base at the moment.

Cons

Call rates could be cheaper ;-).

Review Source

John H.  
Director  
Marketing and Advertising  
Used the software for: 6-12 months

### "Primo is superior to any other dialing software I have used"

October 19, 2018

5.0

Since using Primo, my overall company productivity has increased.

Pros

Tech support is brilliant and always available. Easy to use, and great value.

Cons

I can't really think of anything that I don't like about Primo. It is superior to any other dialing software I have used.

Review Source

BP

Biswajit P.  
IT MANAGER  
Information Technology and Services  
Used the software for: 2+ years

### "Best Dialler"

October 27, 2020

5.0

in one word this dialer is the best dialer , from the side of user and admin also..and support team is also very good.

Pros

this is very user friendly, dialler is great, love the team and the system

Cons

I can't think of anything bad about this dialler, the system is great and so is the support. Thanks for your help Primo!

Review Source

Aditya P.  
CEO  
Telecommunications  
Used the software for: 6-12 months

### "Dialler Review"

September 2, 2019

5.0

Pros

Primo dailler are best in class , Very humble .helpful , quick, effective.. Wish you all the success...

Cons

As far as their services are concern nothing which i can think off.

Review Source

Daryl A.  
CEO  
Telecommunications  
Used the software for: 6-12 months

### "Best Dialler System "

September 2, 2019

5.0

Pros

Easy to use and the support team is really reliable and offers support immediately

Cons

have not had any issues yet with Primo, the support team are always ready to assist

Review Source

Amanda L.  
Managing Partner  
  
Used the software for: 6-12 months

### "Excellent. The guys are awesome!"

November 28, 2017

5.0

Pros

Easy to use and very efficient. The customer service was also very good and reliable. I loved that I didn't need to have extensive technical skills to operate it.

Review Source

KJ

Kathryn J.  
Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "An excellent dialler, exactly what my call centre needed."

November 26, 2020

5.0

Primo's handling of everything from initial lead, to demo, right through to after care have all been extremely professional and have helped our call centre grow.

Pros

The software is easy to use and my agents took to it with ease. Any questions we had were dealt with efficiently by Primo's support team. Having the ability to switch to a mobile friendly solutions puts my mind at ease during this ever changing pandemic.

Cons

Visually improvements could be made to make it look nicer.

Review Source

WS

Warren S.  
Associate Director  
Marketing and Advertising  
Used the software for: 2+ years

### "Great Team All Round"

September 23, 2020

5.0

Pros

The team at Primo are great in and very response to queries and technical assistance . Always there to help and advise. I highly recommend them.

Cons

I have never had any issues with Primo and their team.

Review Source

APO

Amane Pierre O.  
Senior Business Analyst  
Financial Services  
Used the software for: Less than 6 months

### "A Diamond in the rough"

September 9, 2020

5.0

The customer relations Manager \[SENSITIVE CONTENT HIDDEN\] as well the development team has been there steep by step and gone above and beyond with assisting in our needs to customize. I would say to all those looking for a call center product to get on board with PrimoDialler .

Pros

The call quality and connect rate drastically improved from our current vendor. The customer support and development team have provided non-stop top quality for our customization needs. The pricing for products has provided 75% savings compared to our current vendor. Easy to use and our agents love this new and emerging product in the world of telecommunications.

Cons

There is nothing I can say that i didn't like.

Reason for choosing Primo Dialler

Quality of product and pricing model.

Review Source

SC

Shawan C.  
Partner Director  
Information Technology and Services  
Used the software for: Less than 6 months

### "Primo Review\_KwalklickLLP"

April 24, 2021

5.0

Pros

\- ease of access - less human/user intervention - more automated - extensive reporting capability - acceptable call:minutes aggregate ratio - good support team

Cons

\- wallboard has too much color - expensive for small/medium startups, should consider pricing

Alternatives considered

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Reason for choosing Primo Dialler

\- referred by close business colleagues

Switched from

[VICIdial](https://www.capterra.com/p/135842/VICIdial/)

\- Low connectivity - Very low productivity - Less ROI - Too much user intervention required,less of automation

Review Source

CT

Christopher T.  
Dialler Manager.  
  
Used the software for: 6-12 months

### "Outstanding service with a user friendly fully optimised dialler system set and ready for business."

June 5, 2017

5.0

Pros

The dialler is an all round workhorse simple to use and comes with many customisable options to make sure your campaigns are running at optimum capacity to ensure sales flow with no issues with downtime or data discrepancies. easy to load easy to use and really effective for a business dallier also your dashboards and recording portals make is ridiculously simple to find any information you need.

Cons

I am quite used to more text based dialler and find the dialler quite colorful and large although I understand for most people this would be a benefit as it does make things clear but for preference I quite like text dialler with no pzazz.

Review Source

EG

Erin G.  
Financial Advice Executive Team Leader  
Financial Services  
Used the software for: 6-12 months

### "Review"

August 21, 2020

5.0

This is probably my favourite dialler software after working with quite a few - everything is easy to access and the layout is simple which makes training new agents really easy. Also, by FAR the best customer service I've ever had from a dialler company! All the agents are extremely friendly and get the job done without hesitation. Thanks guys!

Pros

How easy it is to run daily and weekly reports

Cons

The occasional carrier flaws, but these get sorted fairly quickly

Review Source

AP

Ahmed P.  
BUSINESS DEVELOPMENT MANAGER  
Financial Services  
Used the software for: 6-12 months

### "The Best Dialler in the UK"

September 8, 2020

5.0

Extremely friendly, the support is second to none.

Pros

ease of use, the administration panel is extremely easy to use. The development team at primo have done a great job.

Cons

Apart from the zoiper plugin, everything is brilliant

Switched from

[Connex One](https://www.capterra.com/p/179275/Connex-One/)

support was poor

Review Source

RC

Rahul C.  
Owner  
Outsourcing/Offshoring  
Used the software for: Less than 6 months

### "Best software which we using for my Homeworkers in this pandemic situation"

April 30, 2020

5.0

I really appreciate Primo Diallers and team who helped me to get rid off problem of getting my telecalling team to work from home ,they provided me a solution which allow my whole team to start work while they are at home during lockdowns without computers . I really love the mobile app and quality they provided me ,the software is easy to use and user friendly.

Pros

I really appreciate Primo Diallers and team who helped me to get rid off problem of getting my telcalling team to work from home ,they provided me a solution which allow my whole team to start work while they are at home during lockdowns without computers . I really love the mobile app and quality they provided me ,the software is easy to use and user friendly.

Cons

Nothing ,everything is available I dont think any cons available its my personal thinking

Review Source

TN

Tshepo N.  
Sales Agent  
Financial Services  
Used the software for: Less than 6 months

### "Easy To Use"

July 16, 2020

4.0

PrimoDialler is a satisfactory dialler for inbound and outbound calls, with helpful additional features such as the SMS function which help maximize contact efficiency.

Pros

Very easy to and use. Uncomplicated user interface so you spend less time learning the system an more time being productive. The call disposition function is great for routing calls to the required departments based on call outcome.

Cons

The layout in the capture fields is too simplistic and cluttered, which makes it difficult to find information. Sometimes calls come through from the dialler after you've initiated the pause function and the call can't be ended until you either start a new call and end it, which will then end both calls or log out of the program.

Review Source

VR

Verified Reviewer  
Information Security Consultant  
Computer & Network Security  
Used the software for: Less than 6 months

### "Great Support and Customer Service!!!"

September 23, 2020

5.0

\[SENSITIVE CONTENT HIDDEN\] have been really helpful from a customer service perspective, especially with the prompt delivery of the service. \[SENSITIVE CONTENT HIDDEN\] swiftly set up the service along with our custom requests in an attentive manner! Highly recommended.

Pros

Simple and easy to set up, serves its purpose.

Cons

No faults spotted, working like a charm.

Review Source

AD

AKANMU D.  
CEO  
Outsourcing/Offshoring  
Used the software for: Less than 6 months

### "The team and the dialler is exceptionally Innovative and efficient"

July 24, 2020

5.0

It is cost effective and help us as acompany to get more calls tractions.

Pros

It is very easy to understand everything about the interface even as a first time user and the response of the Primoteam regarding any help you might need are out of this world. Finally, you can get your own customized the way you really want it with few additional payments to no charges.

Cons

Nothing.Everything about the dialler are magnificiently effective.

Reason for choosing Primo Dialler

It can work perfect on mobile phones

Review Source

JB

Jonathon B.  
Managing Director  
Financial Services  
Used the software for: 6-12 months

### "Great customer support"

September 2, 2019

4.0

Pros

Great customer support, highly responsive and can have problems solved in minutes. Very easy to use Great reporting system-ideal for large or small call centres.

Cons

Have issues regularly which impacts dialing time- although the customer support were quick to attempt to resolve the amount of issues can slow productivity down.

Review Source

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