# VoApps Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VoApps the right Call Center solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148795/VoApps/reviews --- VoApps 4.9 (13) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of VoApps Ease of use 4.7 Customer Service 4.8 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Matt K. COO Financial Services Used the software for: 2+ years ### "Raving Fan " December 14, 2016 5.0 I started over three years ago using VoApps after learning of this technology at a conference of the Florida Collectors Association. Our industry, especially in Florida, is flooded with needless litigation and TCPA was the new cash cow. VoApps helped us reach consumers with cell phones in a compliant manner when many were just scrubbing for cells and avoiding calling them or calling them from phone systems not connected to a dialer. Their R&D and enhancements along the way have only created a raving fan. In a day and age when many are abandoning landlines, VOAPSS is a great tool. Their customer service is phenomenal and they are always responsive to our requests. Even if you have express permission to call a cell phone on an automated dialer, you can't always guarantee that cell number hasn't been reassigned or permission revoked. VoApps is a fantastic workaround. Pros Compliance and ROI Cons It can't detect the consumers who want to pay their bills, if it could do that I could reduce my labor costs and just hire cashiers instead of collectors. Review Source DS David S. Owner Used the software for: 1-2 years ### "maximum growth for minimal money " January 13, 2017 5.0 Once Voapps was in production we realized that we had a big problem on our hands. We where lacking enough agents and phone lines to handle the enormous amount of inbound calls being received. during the DirectDrop campaigns. It is a good problem to have in the Collections industry and one that has been fixed with VoApps new pacing appliance. the low stars for Ease of use is only due to the programming that "may" be needed to send files and accepts results. Once tested and Set up ... it is a breeze. Pros COMPLIANCE with TCPA Cons that my competitors can use it Review Source Hunter Q. Operations Manager Financial Services Used the software for: 1-2 years ### "VoApps" August 6, 2018 4.0 We find that consumers are less reluctant to speak to us, when they are able to call at their own convenience, rather than being caught off-guard by a dialer call. Pros This product allows us to deliver voicemail messages to cellular phones without calling. This saves time, money, and liability under TCPA. Cons Files need to be built and uploaded into VoApps and reports must be downloaded and processed. This is clunky and time consuming. There is no customer service phone. There is only a chat feature. Sometimes it takes a long time to upload campaigns if there are a lot of other users also uploading. Review Source DS David S. Owner Used the software for: ### "Get Ready for your inbound lines to Light UP!!!" February 4, 2016 5.0 After the data transferring programming was completed we where off to the races. I was astonished at how many inbound lines where lit up!! So much so that we have to change out inbound hunt groups to accommodate for the increased traffic. With VoApps dropping messages we have be able to increase our cell phone our list penetration and footprint for a minimal increase to cost. VoApps has allows for calling Automation to be returned Cell phone numbers. PROS: Quicker Liquidation of Placement Easy campaign set up Very low Cost when compared to hiring additional employees Immediate results of inbound calls Agents are overwhelmed with inbound calls CONS: no comparable products no way to pace campaign speed of delivery rate Need More Business Reporting is lacking Agent are overwhelmed with inbound calls Review Source BK B. K. Used the software for: Less than 6 months ### "Great Product and Great Service" July 15, 2016 5.0 The VoApps team is fantastic. They have a great onboarding process and work hard to ensure the user gets what the user needs in order to get rolling. Pros Absolutely the best and most efficient way to reach consumers with cell phones. Custom or canned voicemail messages are left on the cell telco server without the consumer's phone ever ringing so the TCPA is a non-issue. Review Source MK Michelle K. COO Used the software for: ### "Very pleased! " February 4, 2016 5.0 We are extremely happy with Voapps voice messaging. It allows us to contact thousands of customers on a daily basis. The best thing is that we are not disturbing the debtors because their phones aren't ringing. We simply leave a kind message informing the debtor to call back at their convenience. We have not experienced any cons at this point... Everything has worked perfectly and Voapps voice messaging has assisted tremendously to reach our debtors and collect payments. Review Source RB Rick B. Used the software for: ### "A very happy camper" December 19, 2016 5.0 tThe VoApps team has been excellent to work with. The process they have created to onboard new clients is very easy and the team walks you through every step. The service doesn't stop once you have signed up, they have been there, reaching out on a regular basis. On top of that, our ROI is running 150%. Review Source KS Kris S. Used the software for: ### "Just as Happy as Day one" January 5, 2017 5.0 After a year of use, I am not as satisfied with this product as I first was, I'm even more satisfied! Features and updates, have been timely, without interruption and cutting edge. The technology is only second best to the sales force, and customer service. 5 Stars!! Review Source KS Kris S. Collections Manager Used the software for: ### "Efficent, Effective, and Complaint means of Inbound Call Generation for all Call Center Needs" February 3, 2016 5.0 This product/vendor is easy to work with and has provided turnkey results while generating increased inbound call rates of 10-12%. We have found success in 1st party collections, customer service, and reactivation. I highly recommend them, Review Source RR Rebecca R. Technology Specialist Used the software for: ### "Excellent Product and Customer Service" February 3, 2016 5.0 We have had positive results using the VoApps product and any questions we have are promptly answered by a very helpful customer service team. Would highly recommend! Review Source SC Steve C. Used the software for: ### "Excellent Service" December 2, 2016 5.0 Consumers appreciate it, clients love it, employees love it, it's compliance oriented, the team is very helpful, and the product gets results. Review Source AF Alex F. Collection Supervisor Used the software for: ### "Effective and affordable! " February 3, 2016 5.0 Excellent application to reach people via their cell phones, without violating the TCPA! Review Source DF Debbie F. CEO Used the software for: ### "The software is very user-friendly" February 8, 2016 5.0 The customer service and attention you receive is first class. Love this company! 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