# bookingkit Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is bookingkit the right Reservations solution for you? Explore 42 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148805/Booking-System-for-Leisure-Activity-Providers/reviews --- bookingkit 4.1 (42) [View alternatives](https://www.capterra.com/p/148805/Booking-System-for-Leisure-Activity-Providers/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of bookingkit Ease of use 3.9 Customer Service 4.1 ## Pros and Cons in Reviews RP Ricardo Alexandre P ManagerEntertainment, 2 - 10 employeesUsed the software for: Less than 6 months. “Integrations with OTAs are easy as 1 click.“ March 3, 2021 ## Showing most helpful reviews Showing 1-25 of 42 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AG Alessandro G. Ceo Food & Beverages Used the software for: Less than 6 months ### "Good booking service" May 20, 2019 4.0 So far it has been positive, even if we need to see it in a longer period. Pros Easy to use, customize events, very professional website mask, easy to use back office. Cons You cannot use the calendar for bookings created from a third party, It would be much more useful if we could have all bookings in just one place. Reason for choosing bookingkit Best customisation Review Source RAP Ricardo Alexandre P. Manager Entertainment Used the software for: Less than 6 months ### "Good, but a little expensive" March 3, 2021 4.0 I started with bookingkit because they have a great checkout UX for our site visitors. They are very friendly when you start and they will help you a lot. Pricing it's not so good compared to other similar solutions. That was a huge factor to leave. Pros It's very intuitive and you also have info boxes to understand how to do things. You also have a dedicated team that is willing to help you. But the best part is the interface for your client. At the moment, it's the best you can get with this kind of tool. It has everything the client need to feel comfortable with the ticket purchase: great design, several payment options, safe environment. Also the bookingkit team can customize according to your needs. Integrations with OTAs are easy as 1 click. Cons The back end seems a little old fashion, but because it is intuitive and works well, you don't care. The integrations with OTA are easy but there could be more options. I just stopped using BookingKit because it was a little expensive and also because one of the employees was rude when I complaint about bug on their side that they took more than 1 week to solve and after insisting a lot. Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing bookingkit It had a much better interface for our site visitors and also they were more friendly. Switched from [Bókun](https://www.capterra.com/p/178518/Bokun/) Bokun needed a lot of improvement. Review Source BF Brian F. Sys Admin Leisure, Travel & Tourism Used the software for: Less than 6 months ### "The worst experience ever had with a CRM company and i have used the majority of platforms" September 29, 2023 1.0 Abysmal the worst experience with any booking software company i have ever had Pros The system is not great for many of our chosen use cases though we were assured in their sales pitch that it would be, turned out to all be untrue and very shortly after signing the contract, everything was said to be "in development" Cons The sales pitch was great, shortly after signing the contract we realised there were many false promises and the system could not handle our workload or function in the way we were told it would. The company does not abide by their own contract agreement and they refuse to close the account even though their system was never used by us as they could not deliver on their assurances and the request for closing was made within their contractual allowance. Review Source KS Kilian S. CEO Entertainment Used the software for: 2+ years ### "Bookingkit is handy and reliable! " May 20, 2019 5.0 It is really the perfect solution for my business! Pros The dashboard is very straight forward and presents a broad array of functions in a very clear way. The product is easy to use and allows you to start offering online bookings within minutes. Been in contact with customer support many times and they always were fast and helpful! Cons As far as I understood, there are some minor restrictions in terms of customising the plug-in. Also, flexible vouchers can be tricky, but that's advanced stuff! Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing bookingkit Bookingkit just works so well and FareHarbor just didn't offer any real advantages. Review Source MS Marco S. Owner Entertainment Used the software for: 2+ years ### "Theater with bookingkit" June 7, 2019 5.0 Overall my experience ( i own 2 accounts) is really ok. The service and communication works quick and as well they find mostly a solution for problems. The service and quick response is more important for me then evera options. Pros I like the easy to use software. Very easy to integrate to other platforms and mostly the function is 100% perfect. For customers also for me and my business. Cons For a theater there are more events to integrate, then for a sport event. We have many different events. At the moment its not possible to integrate a place management that customer can chose their seats... Sometime its not easy to find the right event in the lists to integrate in. the websites because of much scrolling - and its not really easy to delete a event, just overwrite... Also to add a booking service charge to the customers at the checkout would be help us to make the price more transparent to the customers and our clients and arts... Review Source FS Frank S. Owner Sports Used the software for: I used a free trial ### "BE CAREFUL with trial accounts, they charge you!" August 29, 2019 3.0 I opened a trial account with bookingkit. While testing I found out that many functionalities are not activated within the trial account, so I clicked on activating the more advanced functionalites, e.g. resource management, which I needed to test as well. Some days after entering some test bookings, I received an invoice for bookings I made via bookingkit. I was surprised and contacted bookingkit to let them know that I only have a test account and they should please cancel the invoice. What I had to learn then was a joke to me: by activating the resource management functionalities, they reverted my trial account into a payable acount! Without any clear hint or pop-up, they just do it. I contacted bookingkit, but they are just not willing to cancel the invoice .... I am now in a very frustrating email conversation with them to try to get rid of this annoying invoice. Instead of behaving customer friendly and understanding that trial accounts chould not be charged, they sending me invoice reminders and refuse to cancel the invoice. Usually if something like this happens already during the trial phase, one can imagine what happens if you are a real customer ... So my recommendation is: fingers away from bookingkit trial accounts! As this case is ongoing actualy: I will post another comment once I found out if bookingkit continues to enforce payment of the unjustified invoice, or if they understand that charging for trial accounts is a no-go. Pros Looked promising in the beginning, until I had to learn that they are charging for trial accounts Cons Bad customer service, lack of functionalities re resource management Review Source MT Michele T. Ceo Sporting Goods Used the software for: 2+ years ### "Is good" June 14, 2019 5.0 Pros The many possibilities of setting, the support. Cons The voucher that the client receive is not good for the Italian style Review Source bL brieuc L. gérant Food & Beverages Used the software for: 1-2 years ### "Great software, some improvements for easy use" May 21, 2019 4.0 cool Pros Easy to use and set up, mind relieving regarding the booking and follow up of those. Great functionnalities Cons The help page is not available have to contact the support very often Few uneasy things on the use of the interface (calendar comes back to today all the time), booking details hard to read regarding number of pax Unable yet to set a minimum number of person for an event to take place (if one person on the event I have to cancel myself) Review Source VR Verified Reviewer Used the software for: Less than 6 months ### "Not an easy or client friendly booking system" March 6, 2018 2.0 Pros The customer support tried very hard to fix all bugs, problems and incompatibilities with MAC and general issues but in the end the negative outweighed the positive and issues were simply never solved. Cons For an expensive system that does not allow you to personalise your pdf invoices easily, vouchers were not very nice and the look of the booking kit system that is sold to you in the beginning is simply not client friendly (too many bugs). If you want it to look decent you need to pay for someone to do an API integration if you dont have in-house programmers. Review Source MF Manuela F. Owner Food & Beverages Used the software for: Less than 6 months ### "Personal support" May 20, 2019 4.0 Pros The service and the support that bookingkit guarantee. All the people I have speak with are very friendly and with a professional attitude. Cons I was expecting more “marketing” for my offers, more visibility in the channel where, otherwise, I could not be present. Review Source ZS Zoubir S. Administrateur Information Technology and Services Used the software for: 2+ years ### "Politique aggressive d'augmentation des prix et de retention quasi forcée de ses clients" September 12, 2023 1.0 Pros Le contact avec une ancienne employée de la société qui n'en fait malheureusement plus partie.La qualité/prix dans le passé. Mais ce n'est plus d'actualité. Cons Le service client n'est plus orienté client mais semble chercher à maximiser ses revenus par des politiques d'augmentation de prix déraisonnables et par un service beaucoup moins personnalisé et beaucoup plus automatisé dans le cadre d'une politique rigide et contraignante pour le client. Review Source PF Pierre F. Project Manager Entertainment Used the software for: Less than 6 months ### "A very good tool for ou business" July 2, 2019 5.0 Pros Many features and configuration possibilities Cons Some features have to be unlocked before you can use them Review Source SR Steve R. Used the software for: ### "Great online booking software" December 12, 2016 5.0 I hold seminars and give workshops on change management, agile project management and Scrum. I looked for a way to get all the organizational stuff sorted efficiently that comes with reservations, cancellations, calendars etc. A friend of mine recommended the booking solution bookingkit for my website. Due to their booking widget my course participants can directly book through my website and the software automatically does the paperwork for me. Review Source KP Karl-Georg P. General Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Worth a recommendation" September 29, 2016 5.0 Bookingkit enables us to market our paintball area across various channels without using different calendars for each channel. Through bookingkits marketing partners we acquired plenty new paintball fans. Our existing customers confirmed that they highly value the opportunity to do a reservation online, see all available time slots and create vouchers easily. Pros \- easy website integration - voucher function - helpful online calendar that shows free capacity - yield management tool Cons \- no open API in basic account Review Source iD iris D. ceo Entertainment Used the software for: Less than 6 months ### "Impossible de se désabonner !!!!" December 2, 2024 1.0 Perte de temps, faux frais incomprehensible. Pros Rien, meme le calendrier n'est pas fonctionnel Cons Impossible de se désabonner !!!! Ils continuent à vous prélever malgré 15 mails de demande de résiliation Review Source LN Linda N. Sales Manager Entertainment Used the software for: 2+ years ### "Bookingkit Review" May 20, 2019 4.0 yeah :) all stuff is really friendly and wants to help Pros I like most the flexibility. However sometime it would be cool if feature requests would be decided quicker Cons Some feature request take really long to be decided and implemented Review Source PU Peter U. Owner and Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Nice Booking System. " May 20, 2019 5.0 Its a nice software that will help you to sell tickets as a small activity operator and save work. Pros The software has a good looking and clear customers friendly front. As well the back office is easy to operate for staff members. Cons It's great for selling tickets for events and courses but not so flexible for rentals and private tour options. Review Source DK Doreen K. Manager Food & Beverages Used the software for: 1-2 years ### "Our experience with bookingkit" September 28, 2016 4.0 In collaboration with our partner bookingkit, we can offer an efficient software to our cooking schools. With bookingkit and its easy-to-handle administration, we can save a lot of time for our clients. That way, they can focus on their core business cooking. Pros Offers all functions we need. Very helpful insights in marketing & sales and finding new customers by reaching out to relevant platforms Cons Sometimes we could not find important functions as they were "hidden". Bookingkit could give us more regularly updates when they change or improve something in their software. Review Source SS Stwfano S. Owner Animation Used the software for: 2+ years ### "Very good service" June 13, 2019 5.0 Pros Very good booking system, really smart and easy to use with the telephone Cons Sometimes has some problems to connect and goes on stand by Review Source HS Hagen S. General Manager Restaurants Used the software for: 2+ years ### "Best booking software we know" September 28, 2016 5.0 Coordinating our cooking classes in our several stores has always been an enormous administration effort for us. For example the decentral payoff of all the cash payments. Bookingkit conducts this all in one software. Now, the payment comfortably takes place via our website. In that way, we now have less expenses with our payoffs. The coordinators and myself are very pleased with bookingkit. Review Source EN Elena N. Emlpoyee Wine and Spirits Used the software for: 6-12 months ### "Good Idea!" May 20, 2019 3.0 We receive custumers from Bookingkit. They are happy: it's a garantee for them. Pros It's very easy to use. You can work without surprises. The customer is not worried to use it and they are sure about the product. You can have your personal instrument to work, without any problem Cons We have no problem with this software. I would like to receive mail in Italian. Review Source JP Jacqueline P. Parfumeur Consumer Goods Used the software for: 1-2 years ### "Review super" June 7, 2019 5.0 I am very happy they work hard to help us! Pros Easy use the improvements personal service thy all ways grow Cons Non cons until yet i am ver happy with them .. may be a little expensive Review Source AG Arnd G. Tour guide Events Services Used the software for: 1-2 years ### "Koelletour" May 20, 2019 4.0 Pros Informations about new bookings. To see how many people booked my events Cons The tutorials inside are not confirm with the product Review Source JM Julian M. Guide Leisure, Travel & Tourism Used the software for: 1-2 years ### "Review about bookingkit" May 20, 2019 5.0 Pros bookingkit is easy to use and have the most Functions for the money Cons bookingkit has no function to block dates with no costs Review Source PO Polina O. Titolare Hospitality Used the software for: 1-2 years ### "Positive experience " May 20, 2019 4.0 Pros Price is reasonable. Statistics are good. Easy interface. Cons Hard to reach tech assistance, long attendance for the reply Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.