Who Uses This Software?

We serve IT and security teams of any size providing access to enterprise grade patching, software deployment, and configuration control through a centralized cloud console.


Average Ratings

34 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Automox
  • www.automox.com
  • Founded 2015
  • United States

About Automox

Cloud-based and globally available, Automox enforces OS & third-party patch management, security configurations, and custom scripting across Windows, Mac, and Linux from a single intuitive console. IT and SecOps can quickly gain control and share visibility of on-prem, remote and virtual endpoints without the need to deploy costly infrastructure.


Automox Features

  • Alerts/Notifications
  • Automatic Approval
  • Automatic Patch Deployment
  • Automatic Scans
  • Compliance Management
  • Custom Patches
  • Dashboard
  • Network Wide Management
  • Patch Prioritization
  • Patch Testing
  • Remote Access/Control
  • Vulnerability Scanning

Automox Reviews Recently Reviewed!


Possibilities are endless - Not just an update platform

May 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Windows Updates were our only priority when finding a solution, but once I realized the potential of what they had on their roadmap... I was hooked. Windows Updates/Software Patch Management/Custom policies/Reporting/Live dashboard.... It is a hefty tool that I plan to take advantage of as long as possible.

They're always improving and adding features, and they take customer feedback very seriously. I've seen features fixed/updated or even features I've suggested on their roadmap within a week of discussing.

Cons: Originally, dashboard performance was hit/miss. It has improved a lot since then, and they're still working on further improving performance.

Overall: It's been a delight working with the software and the Automox team themselves. They're a great bunch that truly understands the needs of their customers.

Solid A+

Vendor Response

by Automox on June 13, 2019

Thank you so much for the feedback, Corey! We appreciate the grade on our work and are excited to hear your experience has been excellent! We are constantly improving performance and are glad to see you noticed as well as the features we add. We're excited for the future and to work more with happy users like yourself.

Game Changer!

May 17, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It took me nearly 20 years in I.T. to finally find a patch/update solution that I liked and that actually worked. In most simple terms...Automox just works! Setting up Automox itself was trivial. Installing the client is one of the easiest clients. After that...check in periodically, approve patches, and rest easy...because for once you know your systems are actually patched. Plus you have reporting for management without any extra effort.

Cons: It needs to grow more. Right now it still doesn't support 100% of our software, including some heavily used well-know titles. Support for other software needs to grow by at least 10x if it's going to have a chance to succeed. The software deployment piece also has some kinks to work out.

Overall: I found Automox at a conference and purchased about two weeks later. The team has been great to work with and stayed in touch, unlike so many others that disappear into the night after the PO is signed.

Vendor Response

by Automox on June 13, 2019

That's for the great feedback! We agree that supported software needs improvement and are actively working on it! If you're open to it, please send our Support team (support@automox.com) the software titles you would like to see as it can help us prioritize our list.

Cloud based patch management ideal for multi-site and remote users

May 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software is simple to deploy and requires little attention once installed, but ensures excellent endpoint visibility. If you consider patching to have the same importance as endpoint security, you need a tool like this to see the patch status of your endpoints and servers.

Cons: You need to remember to delete retired endpoints from the console.

Overall: I have seen a big improvement in patching remote systems and laptops over the last two years. The cost involved with Automox is offset by the time that would have been wasted on WSUS and the non-profit discount is a great help.

Vendor Response

by Automox on June 13, 2019

Well stated, David! Thanks for your input and we agree the retired endpoints reminder is a great idea. We will add that to some other discussions around our roadmap.

Trifecta - Mac, Windows, Linux management

May 20, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The requirements of my management tool were hard to fill: support the 3 major OS client flavors, be run as an SaaS offering, and it must not depend on Active Directory. I was surprised to find all 3 requirements were near impossible to find, heck even 1 of the 3 was a challenge, 2 seemed impossible. Then I stumbled on Automox - all 3 boxes checked. The test drive was simple - and powerful. The tool is fast too! Once a client is installed it is mere moments until a complete hardware/software inventory is reported in the console, and policies are ready to be deployed. Need software to go out to a Macbook, Windows laptop, and Linux rig? It can do all three.

Cons: The solution is new - and still working on features. It isn't buggy as you might expect, but it lacks great reporting, and a few features I would love to see. However they do respond to requests, and they do share their roadmap with customers. So I know some of the drawbacks are already on the way to improvement.

Overall: Even though it is new, I am impressed. Any new start up would be crazy not to give this tool a look. Any IT shop that is cross-platform should give them a try too.

Vendor Response

by Automox on June 13, 2019

Thank you for the feedback, Brendan! We're excited for the future of reporting among other areas we're focusing our efforts this year.

Automox - SaaS Patch Management for IT teams

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Simplicity of deployment, not requirement of long training to get use to it, cross support for Windows/Max and Linux. Ability to patch system that are remote and not physically in the office.

Cons: In beginning there were not many features and no SSO support -- this has been quickly added into the product in very short period of time.

Overall: Due the fact that we have globally multiple locations and are workforce is also remote, Automox solve many issues which we had before to keep our computers up to date and patch against the latest security threats. We had tried few products and none of them was so simple to use, deploy and get to business ion very short period of time for our IT team.

Vendor Response

by Automox on June 13, 2019

Thanks for noticing our new features, we appreciate it! We have more coming, stay tuned!

Timely patching, and save time!

May 20, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It reduces the amount of manual work I have to do on users machines to ensure they are patched and up to date. I can easily identify when critical patches come in and inform users what's happening, creating that great user experience.

Cons: The notifications have been slightly problematic for us as users do not know what is updating (on the basic patching licence). Office has sometimes just shut down in the middle of a user doing work. This could be addressed in the full version by creating custom policies for certain high-touch products/software packages.

Reboot notifications could do with being more obvious to the user, who is highly likely to simply click it and not pay attention, though this is not direct failing on Automox's part. A small change in wording may help change the impact ("Install now" vs "Install and reboot")

Vendor Response

by Automox on June 13, 2019

Great feedback, Gary! Thank you! We're happy we could save you time and keep your machines patched and up to date. As for your thoughts on the notifications, we agree and appreciate your input here. We have notifications on our roadmap and look forward to hearing more from users like yourself down the road.

Capterra loader

Simple software that continues to get better

Sep 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Constant upgrades, good service and clear communication.

Cons: Lack of formal inventory planning, they are getting there but I dont think its a priority yet, however at the print point automox is a great value.

Overall: The software is simple and rollout is seamless, the console ensures we know whats going on for updates on our inhouse and cloud servers, this relieves a lot of manual work which we used to do on the boxs to keep them upto speed with windows updates.

Best in market OS agnostic cloud native patch/vulnerability remediation solution.

Mar 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Automox's laser focus on patching/vulnerability remediation makes beats multifunction competitors who try to do too much and fail in multiple areas. If you're looking for patching stop and try Automox now.

Cons: Reporting has made huge improvements in the last year but still has room for improvement. They're also adding 3rd party software but currently don't have wide coverage.

Overall: Fully solved our need for patching/vulnerability management. Full stop.

Program updating made easy!

May 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Automox program has made my life so much easier. The installation and set up process is extremely easy; once you add your servers and workstations, set up groups and assign the IP addresses to the group, you are finished. The reporting is easy and clear and the notification process is as easy as checking a box and reading the email!

Cons: I have not found any cons. My experience with Automox has been wonderful.

Overall: The interaction is the Automox customer service is great; any question I have had has been answered quickly and concisely.

Vendor Response

by Automox on June 13, 2019

Thank you so much for the great review, Tina!

Easy cloud management for updates and patches for OS and software

Sep 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to deploy with group policy and has an easy to read dashboard that makes it simple to spot problem computers. Supports multiple organizations without having to use different logins

Cons: Takes time to learn the new interface after major updates, does not have an obvious alert when you run out of endpoint licences

Overall: Gives us an overview of computer updates and problem computers

Capterra loader

Great product. Easy to use and deploy. Phenomenal Customer Service.

Jan 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Organization deployment is quick and painless. Current UI is lightyears ahead of the previous version which makes navigation easy and logical.

Cons: Small UI quirks here and there. Scheduling is not as exact as I would like. All of which is on their road map.

Overall: Automated patch management for my end-users. Peace of mind for my team and I knowing that we do not need to manual patch systems.

Capterra loader

Great patching solution

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is web-based and easy to use. Login, review or kick-off a patching cycle and that's that!

Cons: Hmmm, that is a tough one. I think all patching software has problems getting all of the patching done so there still is some manual intervention, but a small percentage.

Overall: Automox has been great in terms of support, billing, new features, etc.

Vendor Response

by Automox on June 13, 2019

Thanks for the great review, John!

Great cloud based Patch Management solution for local and remote user devices.

Mar 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I run an IT department that has multiple US and International locations, patch and update management is always a chore across multiple OS platforms.

AutoMox solves this issue for us and gives us great reporting for security, compliance and support needs.

AutoMox has also helped us greatly with new MAC OS X deployments and software compatibility issues that require updates.

Ease of use. Very easy to get up and running in minutes.

I am very grateful for the stability and lack of bugs within the system.

Cons: Lack of SSO, SAML and MFA adoption. With this application having the ability to touch all systems from your company that are added, a better security model for account access is required. A login password only does not cut it these days.

3rd party software list needs growth.

We've been running Automox for a year and have had a great experience.

Sep 13, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We are a completely cloud based operation so the ability to manage our asset updates via the cloud is amazing.

Cons: Over the past year, we've had lots of issues with the site loading slowly as well as the reporting function needs some work.

Overall: We were able to do away with our wsus server and need for a vpn connection.

Automox Rocks!

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Like everything...easy to use, deploy and budget friendly. GREAT customer service!

Cons: Nothing so far :) I've enjoyed using it and hove referred others who were looking for a solid patching solution.

Vendor Response

by Automox on June 13, 2019

Thanks for the referrals, Jeff! We're always glad to hear your experience with our Support team is excellent.

Capterra loader

Automox is the perfect tool for our patching & inventory needs!

Jan 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of use & outstanding graphics for representing the data - those are the 2 things that stand out the most.

This software gives us peace of mind knowing that our remote company-owned devices are being patched. The developers are doing a great job of keeping up with the latest security threats. I love having current threat info easily accessible within the Automox dashboard.

Their tech support is excellent.

Cons: I would like to see more attention given to the 3rd party software deployment policy so the steps involved in creating the policy make the deployment even easier. More compatibility and guidance.

Overall: Security for our PCs, Macs, and Windows-based servers.

Our accounting department likes that I can pull up specific information about users & computers.

Capterra loader

Perfect patching solution for our mixed environment

May 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ease of use. I love the ability to see everything at a glance in the portal, and it is so easy to apply policies and settings.

Cons: I would prefer to have the ability to search on additional properties of the connected devices. Currently the search is limited to built-in filters.

Overall: Without Automox I would have no way of knowing for sure that our devices are patched. We do not have a Mac management tool or local Active Directory. Automox has been the perfect solution for our needs.

Vendor Response

by Automox on June 13, 2019

Thank you for the feedback, Josh! We're so happy you're loving Automox. We'll keep your idea about searching in mind as we continue to make enhancements this year.

Great tool for Patch Management

Jun 10, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy setup, UI is a no brainer, lots of effective tools for patch management.

Cons: It did not cover the smaller apps like Foxit, Winzip, etc.

Overall: I have been looking for a tool to help with patch management and Automox by far is the easiest to implement. We have a small IT staff and having Automox in our toolbox boosts our productivity. Thank you Automox!

Vendor Response

by Automox on June 13, 2019

Thank you for your feedback, Manuel! We're glad your onboarding experience was easy and the UI creates a simple path for you to patch your devices. Regarding the smaller apps, stay tuned! We have something coming this summer for 3rd party application support.

Awesome Product

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Cloud Based, browser based, the reporting function

Cons: I have not come across something I dont like so far

Overall: I was in search of something cloud based to replace WSUS. Its worked really great so far

Vendor Response

by Automox on June 13, 2019

Thank you, Mike!

Automox WSUS

May 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software really automates a function that can be very task oriented.

Cons: Automox not only automates Microsoft patches but other software and helps keep a very good track of my inventory

Overall: Ease of use , reporting on the spot patch updates and management

Vendor Response

by Automox on June 13, 2019

Thank you, Norman. We are happy to hear your experience is going very well!

Solid Patch Management Application

May 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is simple to configure and use. It just works without intervention.

Cons: Inability to tell if a user is logged in to a target machine.

Vendor Response

by Automox on June 13, 2019

Thanks for the feedback, Brent! We have flagged your idea for improvement internally.

Rocks

Jun 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of set up, dashboard is simple and shows what I want to see.

Cons: Problems with Windows updates, there is more manual restarts than I care for.

Overall: Windows has been horrible this year with their patches, automox has been wonderful.

Overall it's a great software patching software

May 17, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to navigate and use. Also has the ability to provide easy to read reports to present to higher ups to show them that patching your software is important and Automox was worth the purchase.

Cons: It lacks logging capabilities right now. For example if someones machine fails to update, or reboots when it should not have, there's not really a good log view in Automox to identify the root cause of the issue.

Vendor Response

by Automox on June 13, 2019

Isaac, well stated and thank you for your review! We love the idea of logging and root cause self service for our users. It's on our roadmap!

Nothing better than this software

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We get alerts every Wednesday of patching that failed and we can easily take action. We love Automox

Cons: nothing. We love it. it has made our jobs so much easier

Overall: Exceptional. Prior we used WSUS. It was terrible. But you get what you pay for.

Vendor Response

by Automox on June 13, 2019

Great to hear, J.R.! We're so glad you're loving Automox and are excited to have you as a customer while we continue to improve the product!

Could be waaaaay better

Jun 07, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to setup. Relatively affordable to other options. The UI is great! But that might be it's downfall as well..

Cons: I wish there was an ability to get more optional info on the Dashboard. The ability to do mass actions is very hidden and not straight forward. Also, I dislike that fact that I have to create a policy to make mass computers perform an action. There is no "select and execute" feature.

Vendor Response

by Automox on June 20, 2019

Thank you for the feedback, David!

Solved our patch management problem cost effectively.

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It just works. The client is easy to deploy and it is easy and intuitive to configure the policies. You can be up and running in a very short period of time.

Cons: Not really a con, more of a request. Would like some better help/instruction/examples on custom policies.

Vendor Response

by Automox on June 13, 2019

Thanks so much for the great review, Matthew! We're talking internally about that help for Custom Policies and are excited about the future!

Let Automox do your patching

Jun 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I do not worry anymore about the patching.

Cons: I believe for the user with more than 200 devices price need to change.

Overall: I am happy with the professional service from Automox.

Vendor Response

by Automox on June 21, 2019

Thank you for your feedback, Fardis! We're always very happy to hear that your patching needs are solved with our product. We appreciate your feedback on the pricing and will take that into account in the future to meet our customers budgetary needs.

Safe bet for patch management

May 17, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: -Straight forward UI

-Easy deployment/enrollment

-Easy scheduling

-Lots of scripting potential

Cons: -32 bit agent requiring 32 pit powershell scripting

-Reporting capabilities could be more elaborate

-No pending reboot notifications for user

Overall: The ability to keep our endpoints security patches up to date saves us time and gives us peace of mind.

Vendor Response

by Automox on June 13, 2019

Excellent feedback, Scott! Thank you!

Great piece of software

May 29, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Really easy to use, its a great alternative to Active Directory with a bunch of group policies for smaller organizations.

Also useful on servers, to have a central view of updates and how critical they are.

Cons: Some of the documentation was a bit lacking, especially around custom policies to install specific software packages.

Overall: Overall, the product has been really easy to use and the support team has been great as well.

Vendor Response

by Automox on June 13, 2019

Thank you for the feedback! We're happy to hear your experience with our product and support team have been great. We agree that documentation could be improved and are actively working on it!

Fast and straightforward

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Very straightforward to setup and you can be up and running very quickly.

Windows and Mac supported.

Custom patching, so you can keep virtually any software up to date.

Cons: Custom patching is a little tricky but the examples given are pretty good.

The format of the reports is a bit naff. Could really do with making clearer and a bit more attractive. Would be good to be able to select multiple teams the include in a single report too.

Vendor Response

by Automox on June 13, 2019

Thanks for the input around reporting, we agree it could use some energy and we have it on our roadmap!

Did not work correctly.

Dec 04, 2018
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
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Pros: Looks nice, works fine with Linux ( as long as firewall is set up)

fairly simple setup.

Cons: Did not pick up that our 2008 test machine had not patched in 2 years.

Did not show all the "Supported" 3rd party software.

No Logs.

Did not have any info on updates not applying.

Policies did not seem to apply correctly.

Still requires WSUS( or risk using online windows updates which kill bandwidth)

No Linux Onsite Cache

Overall: Could not get this to work effectively even on just two windows servers, contacted support and got an initial response but nothing more.

Looks nice and would be a good solution if it worked, it just seems unfinished and flaky.

I suspect you need to enable a firewall rule for 3rd party updates to work ( suspect the same for Linux) .

Excellent product for maintaining software updates on all of your managed endpoints.

Sep 27, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like that this platform allows you to easily see which systems are not in compliance and remedy them.

Cons: The only feature I would like to see added is the ability to instantly initiate the updates installation on a specific endpoint, or either have the updates queued for the installation as soon as the endpoint becomes connected to Automox. For example, laptops that are not usually online during the scheduled update window.

Great product, with some exciting new features in the pipeline

Sep 27, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Clean UI, good value for money, prompt technical support. Windows support is very good. Easy to set up and get agents reporting and patches deploying.

Cons: There seem to be some issues with Ubuntu security patches, around the severity of them and whether they are applied or not

Overall: Better automation of patching

Awesome tool!!!

Jun 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Likely

Pros: Just one click and patching for updates is done.

Cons: so far so good and nothing to dislike about it.

Vendor Response

by Automox on June 21, 2019

Thank you for your feedback, Yash! It's great to hear your experience is going very well!