--- title: "Water/Utility Management Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Water/Utility Management Software - reviews, pricing plans, popular comparisons to other Utility Management Systems products and more." source_url: "https://www.capterra.com/p/148897/Utility-Billing/" page_type: "product" language: "en" --- # Water/Utility Management Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Water/Utility Management ## What is Water/Utility Management? Utility billing software and Accounting Software for rural water companies and city / town utility divisions. ## What is Water/Utility Management used for? [Utility Billing](https://www.capterra.com/utility-billing-software/)[Utility Management Systems](https://www.capterra.com/utility-management-systems-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1000 Per User, One Time Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Water/Utility Management?[Manage this product listing](https://www.g2.com/products/sequoyah-water-utility-management/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Water/Utility Management 4.6 (5) VS. [4.6 (54)](https://www.capterra.com/p/198687/Submeter-Billing/reviews/) Starting Price $1000 Per User, One Time Starting Price $100 Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (5) Ease Of Use 4.6 (54) Value For Money 4.8 (5) Value For Money 4.5 (45) Customer Service 4.6 (5) Customer Service 4.8 (51) ## Water/Utility Management alternatives Highest Rated [4.9 (60)](https://www.capterra.com/p/15163/Rural-Billing/reviews/) Starting price $2850.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.3 (78)](https://www.capterra.com/p/21260/Utility-Billing-Software/reviews/) Starting price $1295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.7 (54)](https://www.capterra.com/p/127462/MuniBilling/reviews/) Starting price $1200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [ExpenseLogic](https://www.capterra.com/p/75789/ExpenseLogic/) [4.8 (31)](https://www.capterra.com/p/75789/ExpenseLogic/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/75789/ExpenseLogic/) [View all alternatives](https://www.capterra.com/p/148897/Utility-Billing/alternatives/) ## FAQs about Water/Utility Management Overview ### What company size and specific industries is Water/Utility Management built for? Water/Utility Management is designed for rural water companies, towns and cities, and homeowners associations. It suits organizations that manage water or utility services in local government, community association, or rural utility settings, rather than a specific company size segment such as small business or enterprise. Features and Usability ### What are the key features of Water/Utility Management? Water/Utility Management offers accounting, billing and invoicing, payment collection, ACH payment processing, and online payments for utility operations. It also includes metered billing, meter data management, and work order management, with support for electricity, natural gas, trash, and water billing. Getting Started and Support ### What training and onboarding options does Water/Utility Management offer? Water/Utility Management provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars cover shared training sessions, and documentation gives written reference material for setup and ongoing use. Getting Started and Support ### What customer support options does Water/Utility Management offer? Water/Utility Management provides chat support for customer help. User experience details about response times, helpfulness, or common support issues are not available from reviewer feedback in the catalog data, so only the listed chat channel can be confirmed. ## Features AI summary Based on 182 Utility Management Systems reviews Capterra reviewers highlight these as the top features buyers look for in utility billing software: - **Billing & Invoicing** (**70%** of reviewers rated this feature as critical) - **Usage Tracking/Analytics** (**58%**) - **Metered Billing** (**71%**) Water/Utility Management includes **Billing & Invoicing** and **Metered Billing**, covering two of the most important capabilities buyers expect in this category. These features help utility providers generate accurate charges and bill customers based on measured consumption. However, it does not include **Usage Tracking/Analytics**. Instead, the product offers **Meter Data Management** (**50%**), which supports the collection and organization of meter readings. Together, these capabilities help businesses maintain billing accuracy, manage consumption-based pricing, and provide teams with the information needed to handle utility accounts more efficiently. Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. ACH Payment Processing Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Billing & Invoicing Create, manage, and send invoices or bills to customers For Electricity Utility billing for electricity For Natural Gas Utility billing for natural gas For Trash Utility billing for trash/garbage Water/Utility Management 12 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Billing & Invoicing: Create, manage, and send invoices or bills to customers - For Electricity: Utility billing for electricity - For Natural Gas: Utility billing for natural gas - For Trash: Utility billing for trash/garbage - For Water: Utility billing for water - Meter Data Management: Store, clean, and/or analyze customer usage data collected by metering systems - Metered Billing: Integrated or built-in billing calculated by customer usage levels of a product/service - Online Payments: Accept and process online payment transactions - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.4 (5) 4.4 Based on 5 reviews ## Pricing Value for money 4.8 (5) Free Trial Basic $1,000 Per User,One Time Value for money 4.8 (5) 4.8 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (5) 4.6 Based on 5 reviews ## User reviews Overall rating 4.6 Based on 5 reviews Filter by rating 5(3) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MP Michelle P. Administrative Assistant Utilities ### "Utility Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 6, 2021 I choose to stay with UMS and not revert back to CBSW because of the capabilities with the new software and the fact they are better than the old software. Pros Remote available access, service orders produced you can see on the account, more reports available, and when paying by credit card it is immediate. Cons When doing a final bill our utility always had the capability of counting the consumption and when the bill was under $5.00 and or a credit of under $5.00 we could bill 0.00, now we must do an adjustment after the final bill is processed. Another struggle has been figuring out the meter inventory which has been brought over from the old software to this one and simplifying it. We have just began working on this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AL April L. City Clerk Government Administration ### "Utility Billing Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2018 The City uses this system for our water bill. So glad we don't have to do it all by hand. Pros So much easier typing in numbers than doing everything by hand! And I thank our customer service rep and his crew for stopping by at the right time and introducing this system to the City. And most of all I would like to say how much a great help they were when I have a problem, or just a question.! Employee of the year for sure!! Wonderful person and makes it so easy when she explains something! Cons I haven't found anything I don't like! Wonderful Program! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BP Bree P. City Collector Government Relations ### "Great with customer service!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 17, 2018 Pros Everything is linked together and if there isn't a report that you need, it can be custom made. Cons You are unable to just thumb through all of your meters without putting specific criteria in. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RA Ruperto A. General Manager ### "Very proud that we were one of Sequoyah Software's first users and it has been amazing!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 30, 2018 Sequoyah has made life easier, from reports to keeping track of inventory and our water district financial health. Pros With Accounts payable, Payroll, Inventory, Accounts receivable and more in one program it makes it easy to generate reports for me as a Manager to see the financial and operational standing of my water system. Sequoyah Software makes it easy for me to track my parts inventory so I know what I have in my shop and can keep track of it for any repairs that maybe needed. Sequoyah give us the abilty to pay our employees through payroll is easy to set up and use. Sequoyah makes it easy to give our board member all the reports they need to make informed decision on district matters. Cons Some of the more detailed reports have a little bit of a leaning curve but I've always been able to get help figuring them out. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 20, 2018 Thanks for your Review !!!! JH Julie H. Consultant ### "I have used the software for 1 1/2 years at a rural water district and just love it." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 March 22, 2018 Pros The ease of use for this software is amazing. It's very user friendly for the billing and accounting process. I've used other utility billing/accounting software and this is so affordable. Cons I would like to see a quick link by name to the G/L chart of accounts when you are making a G/L entry, if possible. Instead I have to scroll through the entire chart of accounts to find my account. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.