Who Uses This Software?

Multifamily, Single Family, HOA, Corporate Housing, Student Housing, Commercial Real Estate


Average Ratings

4 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • PayLease
  • www.paylease.com/
  • Founded 2003
  • United States

About PayLease

PayLease provides online payments, resident billing, and utility expense management tools to HOAs and property management companies. Our solutions simplify the workflow for property managers, increase NOI and enhance the way they connect with residents. PayLease solutions are easy-to-use and are backed with the highest levels of security and customer support. Since our inception in 2003, PayLease has grown to serve thousands of property management companies and over 11 millions units nationwide,


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PayLease Features

  • Credit Check
  • Online Payments
  • Tax Management
  • Tenant Management
  • Tenant Portal
  • Vacancy Management
  • Website Management

Vendor has not completed this information.

  • Billing & Invoicing
  • Commercial Properties
  • Contact Management
  • Credit Check
  • Expense Management
  • Insurance Management
  • Landlord Database
  • Late Fee Calculation
  • Lease Management
  • Maintenance Management
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Rent Tracking
  • Residential Properties
  • Tax Management
  • Tenant Database
  • Tenant Portal
  • Vacancy Tracking
  • Website Management
  • Account Management
  • ACH Payment Processing
  • Billing & Invoicing
  • Cable
  • Collections Management
  • Customer Management
  • Electricity
  • Meter Management
  • Metered Billing
  • Move In / Move Out
  • Natural Gas
  • Non-Metered Billing
  • Online Payment Processing
  • Penalty / Cut-Off Processing
  • Rate Management
  • Service Call Management
  • Trash
  • Water
  • Work Order Management

PayLease Reviews Recently Reviewed!


Functionally and Easy to Use

Mar 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This system is very useful in tracking any payments- as well as the ability to refund easily if needed.

Cons: So far there are no cons to this program.

Overall: Overall this is a great program! It allows residents to easily make and track payments, easily allows management to track, and process payments and refunds.

Vendor Response

by PayLease on May 23, 2019

Hi Keri! Thanks so much for your review. We love that you find our solution easy and helpful! Please don't hesitate to give us a call if there's anything else we can do for you. Thanks for using PayLease!

Payleases is very helpful, but not without issues

Dec 14, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I love that we can now offer the ability to pay online to all of our residents. It is easy for them to set up recurring or one time payments. We also use the software to process checks on site which saves the staff from running to the bank.

Cons: Paylease still has a few quirks to work out. This seems to be with the integration into our Resman software.

Occasionally a batch will post into the bank account twice and we need to delete the correct one or is messes with the account total. There are also times when a returned checks processes in their system but doesn't update to the resident account. We then have to manually correct the account.

Overall: Even though there are some issues, having the ability to process payments online does save our staff a lot of time and makes life easier for our residents.

Vendor Response

by PayLease on May 23, 2019

Thanks so much for your feedback! We're glad that our online payments solution has saved your staff time, and has been beneficial for your residents! We truly apologize for the integration issues. We pride ourselves on our seamless integrations, and would like to make this right. If you would please send your contact information to vrees@payleas.com, we would be happy to have someone from our Client Success Team reach out to discuss the issue further. Thank you again for your feedback, and we hope to improve your experience.

A good way to incorporate online rent payments for private landlords.

Aug 10, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It helps save time when residents are not able to pay by bringing in a check or money order to the office. They are able to your their checking accounts to pay online at any time and set up recurring payments.

Cons: the Interface is basic but it is good for property owners who rent out homes and not looking to pay for bigger rent payment software programs.

Vendor Response

by PayLease on May 23, 2019

Thanks so much for taking the time to leave a review! We are thrilled our Payments solution has been able to save you time. We are constantly working to improve our user interface, so keep an eye out for exciting updates! Thanks for using PayLease!

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Love How Easy This Is

Nov 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: It's so easy to use and keeps track of all your payments so you don't have to worry about trying to find them another way.

Cons: Only gripe is that although it does keep track, you also have to pay a fee to make the payment online. Don't like having to pay the extra money

Vendor Response

by PayLease on May 23, 2019

Thank you so much for your review Katie! We love that you find our solution easy to use. We'd also like to thank you for the input about our fees. Your candid feedback will help us as we continue to develop and improve our system. Thank you again for taking the time to share your experience with PayLease!