--- title: "Blackfire Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Blackfire Software - reviews, pricing plans, popular comparisons to other Application Performance Management products and more." source_url: "https://www.capterra.com/p/148956/Blackfire/" page_type: "product" language: "en" --- # Blackfire Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Blackfire ## What is Blackfire? Blackfire empowers all developers and IT/Ops to continuously verify and improve their apps performance, throughout its lifecycle, by getting the right information at the right moment. Its unique performance testing and automation features let developers their their code's performance during development cycles, validate commits before releases, and find the root cause of performance issues in production. ## What is Blackfire used for? [Application Performance Management](https://www.capterra.com/application-performance-management-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $24 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Blackfire 1.3 (3) VS. [4.7 (381)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting Price $24 Flat Rate, Per Month Starting Price $10 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 1.7 (3) Ease Of Use 4.6 (268) Value For Money 1.3 (3) Value For Money 4.5 (230) Customer Service 1.0 (3) Customer Service 4.5 (262) ## Blackfire alternatives [4.9 (55)](https://www.capterra.com/p/186876/Obkio/reviews/) Starting price $499.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [ManageEngine Applications Manager](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/) [4.6 (268)](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/reviews/) Starting price $395.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/) Highest Rated [CubeAPM](https://www.capterra.com/p/10032955/CubeAPM/) [5.0 (18)](https://www.capterra.com/p/10032955/CubeAPM/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10032955/CubeAPM/) [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) [4.6 (368)](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) [View all alternatives](https://www.capterra.com/p/148956/Blackfire/alternatives/) ## FAQs about Blackfire Overview ### What company size and specific industries is Blackfire built for? Blackfire is designed for enterprise organizations, with editions also available for small and midsize businesses and a free option for individuals. It targets developers, DevOps teams, and hosting companies, making it suitable for software operations and infrastructure-focused environments. Features and Usability ### What are the key features of Blackfire? Blackfire offers monitoring, server monitoring, diagnostic tools, performance analysis, and root cause analysis for tracking application behavior and identifying performance issues. Its feature set focuses on observing system activity, analyzing bottlenecks, and pinpointing the source of problems across servers and application workflows. Getting Started and Support ### What training and onboarding options does Blackfire offer? Blackfire provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars present scheduled training content, and documentation offers written reference material for self-paced review of features and setup steps. Getting Started and Support ### What customer support options does Blackfire offer? Blackfire provides chat support for customer assistance. No reviewer feedback about support quality is available, so user experience with response times, helpfulness, or common frustrations cannot be summarized from the catalog data. ## Features AI summary Based on 653 Application Performance Management reviews Capterra reviewers highlight these as the top priorities when evaluating Application Performance Management software: - **Monitoring** (**67%** of reviewers rated this feature as critical) - **Server Monitoring** (**61%**) - **Alerts/Notifications** (**61%**) Blackfire supports **Monitoring** and **Server Monitoring**, so teams can track application behavior and keep a close watch on server health in one place. However, it does not offer **Alerts/Notifications**. Instead, it provides **Root Cause Analysis** (**53%**), which helps teams identify the source of performance issues faster, allowing businesses to reduce troubleshooting time and maintain more consistent application performance. Server Monitoring 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Root Cause Analysis 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Identify and analyse the reasons behind accidents Diagnostic Tools 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access client's system information, including hardware and software configuration, to perform diagnostics Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Blackfire 4 features ### All Features - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Root Cause Analysis: Identify and analyse the reasons behind accidents - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures --- Features 1.7 (3) 1.7 Based on 3 reviews ## Pricing Value for money 1.3 (3) Free Trial Free Version Basic $24.00 Flat Rate,Per Month Value for money 1.3 (3) 1.3 Based on 3 reviews ## Support, customer service and training options Customer Service 1.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 1.0 (3) 1.0 Based on 3 reviews ## User reviews Overall rating 1.3 Based on 3 reviews Filter by rating 5(0) 4(0) 3(0) 2(1) 1(2) Mentioned topic Sorted by most recent Abhiraj M. Managing Director Education Management ### "Difficult to Setup, Poor Support - Stay Away" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 20, 2024 I went for it as it looks to be a nice alternative to improve my code as we were facing performance issues. The demo on the site looked useful and I did the mistake of going with it. Followed the documentation available on the site but I couldn't push any data to Blackfire as mentioned. I wrote to support telling them that its not working for me. No one turned up the first day. The next day I asked them for my refund. They said that I've used the service and hence they couldn't refund the money now. This was on the 3rd day of struggling with the setup. Looks like a trap specifically with no upfront trial. Even to try you have to put your credit card in and pay atleast 159$. Stay away! Pros Nothing. I couldn't even set it up properly. Cons 1\. It doesn't have a trial 2. Difficult to setup. Spent 3-4 days but still couldn't setup. 3. Poor documentation and support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jay L. CTO Food Production ### "Stay away" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 12, 2022 Signed up for a trial, dashboard clearly states that we would have 7 days to try/demo the software. Assigned a task to our staff to work with the platform and get the validation going. The platform just locks every visible area behind a paywall with the lowest cost plan being the $100/mo option, unless we subscribe for an annual membership. Customer service staff just refused to help or prove any worth of the product without a license purchase. Pros Was hoping to give it a go with our codebase but was faced with no way to try the product unless we get an expensive license. Cons Absolute lack of care by their customer service team and lack of care for sales. Reasons for choosing Blackfire Seemed to have more features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Steven V. CTO Computer Software ### "Poor documentation, worthless customer service" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 24, 2020 Their customer service is absolutely worthless. It is slow (takes days for them to respond even AFTER they have read your message; you can see that in their chat). They provide halve answers (if you ask 2 things they will only respond to the last item) and their responses are halve-assed bordering rude and totally useless. Pros We found various improvement opportunities in our code base Cons \- it is not clear what they define as a 'profile' - they count calls to same API endpoint with the same method (POST, GET, HEAD etc) as different profiles - they have an unwritten max of 1000 profiles a day (see prev point you will hit this in no time if you are looking for optimizations instead of very specifically testing parts of your app) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 2, 2020 I'm sorry you are not satisfied with our service. Our customer support has responded to all of your requests despite your passive-aggressive tone. Our chat is provided as a convenience, and any chat request which isn't answered in real-time will receive an answer via email. Our documentation gives great details as of what a profile is, including a full book available for free on the topic: https://blackfire.io/docs/book/index The profiling limit is clearly stated on our pricing page: https://blackfire.io/pricing As stated everywhere in our documentation, Blackfire as of now is a Profiler, not a Monitoring tool. It is not build to instrument real end-user traffic, nor for creating thousands of profiles a day. That being said, I don't believe sending poor reviews on a platform out of frustration helps in any way. Note: The subscription has been canceled and refunded. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.