Who Uses This Software?

iDentalSoft is the complete practice management solution for every dental practice, with enterprise-level features to fully support support multi-practice, multi-location operations.


Average Ratings

20 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • iDentalSoft
  • www.identalsoft.com/
  • Founded 2010
  • United States

About iDentalSoft

Built for the Modern Dental Practice. Single practice. Multi-practice. Manage it all. Whether you manage a single office or multi-practice, iDentalSoft provides the most comprehensive feature set to suit your needs, from native patient portal to tablet sign consent form. It's quick to set up and super easy to use. You can access the solution anytime, anywhere and on any device, and your data is secure in your private cloud.


iDentalSoft Features

  • Appointment Management
  • Appointment Reminders
  • Claims Management
  • Clinical Charting
  • Imaging
  • Patient Account Management
  • Patient Billing
  • Patient Records Management
  • Treatment Planning

iDentalSoft Reviews Recently Reviewed!

User for 1 year

Nov 09, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: I am currently trying to find something new.

Pros: Easy to navigate and customer support is great. I enjoy the features that gives me the power to control what my office staff can and cannot do. HIPPA compliant. Easy to access from home.

Cons: Not integrated with eprescribe/ all third party. I would like it to integrate into my CBCT scanner. My billing staff have issues with it.

Not easy to use; complicated transactions that are not easily performed.

Jul 21, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Very clean looking; recent update improved some functionality. Buttons for bundled procedures are helpful

Cons: Not easy to perform routine functions; transactions are difficult to perform; reporting functions need improvement. Cannot generate accurate recall lists.

Overall: Cloud based allows access form outside the office which is valuable; Very good at producing production reports.

Vendor Response

by iDentalSoft on July 21, 2017

Thank you for the review and we appreciate enhancement requests to meet your office flow. We have taken improvement steps to best suite all users. We continue to strive to meet expectation.

Great software system. User friendly.

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: I found that this software was mostly intuitive. Once we started using it we were quick to learn how to navigate through the different areas.

Pros: The team at iDentalSoft works tirelessly to accommodate your needs. They are pleasant to work with and quick to respond. We tested this system while looking for a potential system upgrade. Although this practice decided not to upgrade its software at this time, I would highly recommend it.

Cons: My only complaint was that they needed support on East coast time, they were working to hire someone to work the EST schedule.

This is it! Stop looking.

Jun 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This team is great. The reviews are great. The sales support is great. They work outside of USA in other English speaking markets (as long as you are okay with their support being USA hours)

Cons: Language is only in English (which is the market it's intended for so that's fine, we are trying to hack a solution for a freach speaking non-usa based market)

Idental has gone above and beyond to help our practice get up and running!

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the ability to see a patient's chart from anywhere. Very easy to use and learn with unlimited technical support.

Cons: The only con we have experienced the printer needing to be set up in the software, but it is pretty easy once you learn it.

Amazing. Cloud-based perfection.

May 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The people I work with over at iDentalsoft, are always willing to help and they are so interested in finding out how to improve the software. They have done countless updates and upgrades and I really appreciate how to live and caring this company is.

I have used Easy Dental, Dentrix, ACE, SolutionReach, ZocDoc, etc. iDentalsoft is a combo of all of that and it is one integrated system and is completely cloud-based.

I have the entire software hosted by iDentalsoft and backed up so we don't even need a server in-house and we don't need to pay for an IT guy! No cables running through our office and no need to do tons of work to set up a network.

I can just put TWAIN drivers on the computer I want to use, stick it in an operatory, and i'm good to go.

I can access all patient files on my phone or at home and I do a LOT of patient scheduling and interaction outside of the office so it's great.

iDentalsoft has helped me create a million-dollar practice working only 3 days a week. And we don't take ANY insurance!

I can constantly get reviews and keep all phone notes handy and keep my database SACRED, just the way I like it.

Plus the software just keeps getting better and better. The upgrades are dramatic.

Overall: I can run my office and handle patients 24/7. This allows me to have a tight, automated office where I am hitting almost the million-dollar mark working only 3 days per week, taking absolutely no insurance and with only 2 employees (myself, the doctor and 1 dental assistant)
We take NO insurance and we don't even do in-house financing. iDentalsoft is very heavily geared for insurance-based practices...

BUT...

1. We know we are in the vast minority in terms of dental offices. Very few offices these days are cash-only.

2. The team at iDentalsoft has been helping us and continues to help us to try and adjust the software to meet more of a cash-only design. I think, in the next 6 months or so, iDentalsoft will have it to where you can simply choose if your office accepts insurance or not and it will remove a lot of the insurance stuff.

Our office is such a minority on this subject but the guys at iDentalsoft still go way out of their way to help us and to adjust the software for our office.

We really appreciate all the help!

Cloud Software

Apr 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I really like the software. Both administrative and clinical features are just what I need. The centralized database is ideal for my practice that runs multiple locations and access to the data is available. All updates to the software is done on the server remotely

Best Kept West Coast Dental software secret

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I truly mean it! Identalsoft is the best kept dental software west coast secret. The secret is out of the bag on the east coast. Finally! There is a dental software simple enough that the doctor enjoys it. Conversion from Dentrix was seamless. Mellenial patients are even noticing and complimenting . "Wow your office is pretty technologically advanced." I love Identalsoft. And so will you.

IDentalSoft review

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Needed a cloud based software to manage multiple offices with common shared database. Researched multiple products and chose this product. Fully functional software with very short learning curve. Data and image migration was done in very short time frame. Migration costs were minimal with excellent accuracy. As always some glitches but quickly resolved. Biggest issue was the bridge software for imaging but after tweaking it is now seamless. Support was phenomenal with almost instant response with a what I would consider a smile. Had a called returned on the weekend instead of waiting for the following week. Recall and appointment confirmation amazing. Patient portal allows appointment requests as well as the ability to complete registration, health history and hippa forms online or in reception room with tablet or kiosk. Requires a decent internet speed with always faster better.

Pros: Ease of use and functionality.

Cons: Can get a little sluggish if internet speed drops. Lack of prompt to save some items before closing.

Technology and human personality . King of dental software !!!!!

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The CEO and tech genius are real humans.

Cons: No flaws because unlike other software company's they can adapt to win

Overall: Identalsoft works on all Macs and PCs. No servers needed just the cloud. Images are beautiful and the tech support ( Mien) are genius. The CEO ( Michael) will fight in your corner and will continue to adapt to your individual needs to run your specific dental office business. They are located in Silicon Valley California and can easily support all American time zones ( eastern central mountain Pacifica and Hawaiian.
Dado Dentistry only endorses Identalsoft and I am glad I left my old Archaic software company which would not adapt to my needs.
My office is now running in the 21st Century with identalsoft.

Recommendations to other buyers: The software takes care of little things that matter big time such as birthdays anniversarys reminder appointments ect

Great Product, Does what you need it to do!

Jan 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: support and ease of use

Cons: It needs some more options to adjust X-rays and a few other little things that would make navigating a little quicker.

Overall: The best thing about iDentalsoft is that it does what you need it to do--manage your practice without all the million extra buttons that you never use. The support IS TOP NOTCH and always available, probably one of the main reasons why I chose to go with iDentalsoft. Love the convenience of personal cloud-based software that allows me to check my schedule from the comfort of my own home. There are also so many other add-ins that end up saving you money and TIME.

Recommendations to other buyers: use it and play around with it!

Great functionality and user friendly

Oct 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: Tested the product during search for new system updates.

Pros: The scheduling and payment communication features increases productivity and efficiency.

Cons: Just slightly out of my budget for nut practice size but easily a great choice for a practice with larger patient pool.

Has some good and working on more improvements

Jul 31, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Cloud-based and for the most part easy to use.

Cons: X-rays do not auto advance, but they are working on it. Must have the cell phone carrier in order to send texts, but there are lots of websites that will tell you the carrier and that was not as big as deal as we thought it might be. Must use a unique URL to login so make sure to bookmark it. Mobile version still needs a little work.

Overall: This software has a lot of great features. Like any program, it takes a little bit of time to get familiar with. Make sure you do some training before you dive too much into it as there is a lot you can do with it.

Recommendations to other buyers: Give yourself some time to learn it as there is lot to learn and remember, but as such with any program. They have a user manual you can refer to as well.

Everything that I need to run my practice and more!

Jun 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: identalsoft is full featured and includes perio, scheduling, treatment planning, native imaging, employee management, payment processing and a ton of other features. reputation management. This has made my life so easy! I was concerned about moving to a new system, but the guys at identalsoft made the transition really easy with their migration process. I'm able to use 1 software to do everything from manage my practice. Super easy to use and super powerful!

Cons: Nothing that I didn't like with the experience. They are super responsive.

Recommendations to other buyers: Make sure the system is secure! For instanc, identalsoft has a great hybrid cloud solution that is super secure, and HIPAA compliant.

THE COMPLETE Dental Management Software & EXCELLENT Customer Service

Feb 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Choosing a dental management software is critical. I chose iDentalsoft because of all of the amazing features it offers wrapped up together in one package. It does all the essential functions necessary to run a dental practice and goes beyond in many aspects to streamline all the different processes, including electronic claim filing, credit card processing, emails/texts to patients....it is all included!

I highly recommend any dentist to explore this option before making a decision to re-new or purchase another dental management software. iDentalsoft is effortless, easy to learn, mobile, and SECURE. A huge plus is the amazing support from Michael and his team. They help with every aspect, whether you need to transfer all your files from your old program to iDentalsoft, or if you have IT questions, or if you need help with a certain function. He and his team are there and there are no extra fees or hidden costs.

This cloud-based software meets our office needs & we get excellent support from iDentalSoft.

Feb 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were attracted to iDentalSoft because the program is cloud-based and appeared to meet our needs. Although there were some bumps transitioning from our previous very powerful practice management program, iDentalSoft consistently responded to our issues with improvements. Their technical support is outstanding -- very prompt, and they always find a solution! We continue to enjoy the advantages of using this software in our practice.

Simple, intuitive, and complete software!

Feb 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: There are many advantages with this software including: instant real time remote login and ability to use the software as if you're in the office in front of the computer without the need to use log me in or team viewer, excellent customer and technical support, complete and thorough software to manage one or multiple offices, no monthly fees for support, easy to learn and use (intuitive like learning to use an iPad), easy to navigate without having to go through so many steps, and auto backup into the cloud so your data is safe. Also has a portal for patient registration that automatically inputs all patients' data into a profile so one less task for your staff to do making it a real time saver! Excellent product!

Well designed and easy to use.

Feb 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I would highly recommenced this software since its easy to use. And they have excellent customer service.

easy to use. dummy proved. easy for the staffs to learn.

Feb 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Totally paperless for the dental office. All the data can be stored in the cloud-based server. Fast & efficient downloading speed. Definitely a GREEN way for the electronic health records in the dental offices of the future. A+ on reducing office overheads.

great software

Feb 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: the product is easy to use and customizable. We like the software a lot.