--- title: "iDentalSoft Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about iDentalSoft Software - reviews, pricing plans, popular comparisons to other Dental products and more." source_url: "https://www.capterra.com/p/148958/iDentalSoft/" page_type: "product" language: "en" --- # iDentalSoft Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) iDentalSoft ## What is iDentalSoft? Cloud-based dental software enables practices to manage daily operations, patient care, and compliance with industry standards with ease. It simplifies essential tasks such as scheduling, charting, and managing patient records, while improving billing, imaging, and communication. For patient experience: Patient portal for 24/7 access, digital forms to reduce paperwork, and batch messaging to reach targeted patients (for engagement, education, and marketing campaign). For clinical workflow: AI-assisted diagnosis, auto-coding, efficient charting with 3D odontograms transformation, and fee estimation to support accurate treatment planning. For financial management: KPI and performance dashboard, eClaim processing, and billing capabilities to track results and maintain healthy cash flow. With built-in VoIP, mobile access and customizable workflows, practices can operate more smoothly and dedicate more time to patient care. ## What is iDentalSoft used for? [Dental](https://www.capterra.com/dental-software/)[Dental Charting](https://www.capterra.com/dental-charting-software/)[Dental Imaging](https://www.capterra.com/dental-imaging-software/) Overall rating Based on 61 user reviews Reviews sentiment Positive 87% Neutral 8% Negative 5% Starting price $395 Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## iDentalSoft alternatives Highest Rated [CareStack](https://www.capterra.com/p/176206/CareStack/) [4.8 (217)](https://www.capterra.com/p/176206/CareStack/reviews/) Starting price $698.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176206/CareStack/) [4.7 (112)](https://www.capterra.com/p/60250/ABELDent/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (285)](https://www.capterra.com/p/98688/Curve-Dental-Hero/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.5 (118)](https://www.capterra.com/p/35009/Denticon/reviews/) Starting price $750.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/148958/iDentalSoft/alternatives/) ## FAQs about iDentalSoft Overview ### What problems does iDentalSoft solve? iDentalSoft solves dental practice bottlenecks like disconnected scheduling, billing, payments, reminders, forms, and imaging by putting them in one cloud system. It helps dentists, front-desk teams, office managers, and multi-location practices reduce manual patient intake, access records remotely, simplify onboarding, and get fast support when setup or workflow issues arise. Answer based on 45 reviews Overview ### Which roles and teams benefit most from iDentalSoft? iDentalSoft is most used by dental practice managers, office administrators, dentists, and practice owners who need to run daily operations efficiently. Administrative teams use it for scheduling, billing, and front-desk coordination, while clinicians manage patient records and treatment workflows. Owners and executives rely on it for oversight, compliance, and practice performance. Answer based on 58 reviews Overview ### What company size and industries is iDentalSoft built for? iDentalSoft is built primarily for small businesses, which make up 96% of reviewers, especially Medical Practice organizations at 39%. It also serves Hospital & Health Care at 29% and Health, Wellness and Fitness at 24%, supporting dental practices of all sizes and specialties, most commonly for dental use. Answer based on 61 reviews Features and Usability ### What are the key features of iDentalSoft? iDentalSoft includes core dental practice management features like appointment scheduling, billing and claims management, patient charting, and treatment planning. Differentiating features include a cloud-based system with automatic backup, a patient portal for registration and forms, customizable workflows and reports, and role-based permissions for office access control. Answer based on 45 reviews Overview ### How well does iDentalSoft handle dental office management? iDentalSoft helps dental practices manage daily front-office work with scheduling, billing, payments, forms, and patient communication in one system. Small and multi-office teams often find it easy to learn and helpful for going paperless, though some practices report migration issues, workflow glitches, or a fit that feels better for simpler offices. Answer based on 17 reviews Integrations ### Which third-party tools and platforms does iDentalSoft integrate with? iDentalSoft integrates with Jazz Platform for radiographs. Answer based on 7 reviews Getting Started and Support ### How easy is it to onboard and train a team on iDentalSoft? iDentalSoft is generally quick to onboard, with in-person training, live online sessions, webinars, documentation, and videos available. Reviewers say front-desk staff, clinicians, and even nontechnical users learn navigation quickly. Admins handling migrations, imaging bridges, or reporting may need more time, but support is described as patient and responsive. Answer based on 12 reviews Getting Started and Support ### What customer support options does iDentalSoft offer, and how do users rate the experience? iDentalSoft offers email/help desk, a knowledge base, phone support, and chat. Users often describe support as patient, knowledgeable, and quick to respond, with helpful onboarding and follow-up. Some reviews, however, report delayed replies, limited time-zone coverage, and frustration during migration or urgent technical issues. Answer based on 45 reviews Features and Usability ### How good is iDentalSoft as a cloud-based dental software? iDentalSoft gives dental teams reliable cloud access for scheduling, charts, billing, imaging, and patient records from the office or home. Many practices value the lack of on-site servers, support for multiple locations, and easier backups, while customization and integrations also appeal to offices moving from older desktop systems. Answer based on 15 reviews ## Features AI summary Based on 1,624 Dental reviews Capterra reviewers point to the following as the top priorities when choosing dental software: - **Patient Records Management** (**56%** of reviewers rated this feature as critical) - **Treatment Planning** (**53%**) - **Appointment Management** (**58%**) iDentalSoft supports all three features buyers rate most highly: **Patient Records Management**, **Treatment Planning**, and **Appointment Management**. Together, these capabilities help dental practices keep patient information organized, map out care clearly, and manage scheduling efficiently, allowing teams to improve coordination, reduce administrative work, and deliver a more consistent patient experience. Patient Records Management 4.9 (11) 45.45% of 11 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Treatment Planning 4.6 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Create treatment plans that document interventions and outcomes to track patient progress Appointment Management 4.8 (13) 61.54% of 13 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Confirmations/Reminders 5.0 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Claims Management 4.8 (13) 61.54% of 13 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Charting 4.8 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. iDentalSoft 77 features ### All Features - 2D Drawing: Drawing and modeling designs within 2D flat dimensions - 3D Imaging: Representation of any object in 3D - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Backup: Data is backed up automatically to prevent data loss - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calibration Management: Schedule the calibration of instrumentation and maintenance requirements - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Comparison View: View and compare images, studies, etc., to track changes over time - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Dental Practice Management: Managing day-to-day operations of dental practices such as scheduling appointments, generating reports, and more. - Document Imaging: Convert paper files into digital images - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Payments: Electronically collect payments for goods or services - Email Reminders: Reminders sent via email - EMR/EHR: Create and securely store digital patient records - For Dental Practices: Intended to be used by dental practices - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Hands-Free Charting: Voice-activated speech recognition for charting - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Image Analysis: Evaluating and identifying the fundamental components in an image for extracting medical information. - Image Enhancement: Adjusts digital images so that the results are more suitable for display or further image analysis. - Imaging and X-rays: Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes - Inventory Management: Track and manage inventory levels to maintain proper supply - Medical Billing: Manage billing and payments for a healthcare provider - Multi-Location: Manage and support multiple locations - Orthodontic Charting: Electronic orthodontic records of patients created and stored digitally - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Periodontal Charting: A chart utilized by dental care professional to write and record oral and periodontal health or disease - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Records Management: Ability to record, store, update, and retrieve information - Referral Tracking: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Support: Supports various video file formats - Voice Capture: Voice recording and storing - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons --- Get Advice We can help you find the software with the features you need. Features 4.4 (55) 4.4 Based on 55 reviews ## Pricing Value for money 4.5 (49) Free Trial Basic $395.00 Per Month Value for money 4.5 (49) 4.5 Based on 49 reviews ## Integrations [ Tebra](https://www.capterra.com/p/129169/Tebra/)[ Birdeye](https://www.capterra.com/p/152997/BirdEye/)[ ZooM](https://www.capterra.com/p/172461/ZooM/)[ Global Payments Integrated](https://www.capterra.com/p/121910/OpenEdge/)[ Worldpay for Platforms](https://www.capterra.com/p/196991/Payrix/)[ Zocdoc](https://www.capterra.com/p/10032407/Zocdoc/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (57) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (57) 4.8 Based on 57 reviews ## User reviews Overall rating 4.6 Based on 61 reviews Filter by rating 5(48) 4(5) 3(5) 2(1) 1(2) Mentioned topic Sorted by most recent JD John D. Admin Health, Wellness and Fitness ### "Review of iDentalSoft" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 10, 2025 Overall, iDentalSoft has improved both efficiency and patient experience in our office. I highly recommend it to any dental practice looking for a reliable, modern, and user-friendly practice management solution. Pros We recently started using iDentalSoft, and the experience has been excellent. The platform is intuitive, fast, and cloud-based, which makes accessing patient records and managing the practice much easier from anywhere. The dashboard is well organized, and features like scheduling, treatment planning, and billing are seamless to use. Cons While iDentalSoft is a solid practice management tool, there are a few downsides. Some features can feel overwhelming for new users, and it takes time to fully learn the system. Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Its getting expensive due to the IT and there is multiple issue. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CP Courtney P. Practice Operations Manager Medical Practice ### "This product is a game changer!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 22, 2025 We converted our office from analog to Digital and decided on iDentalSoft. The user friendly interface captures and displays all necessary information without over complicating things. As our staff has grown, team members have come up to speed so quickly and have nothing but amazing things to say about using this product! Our front office is much more efficient with scheduling, billing, collecting payments and has made our office run like a well oiled machine. We can't say enough great things about iDentalSoft, it's a no brainer for your practice! Pros We love the user friendly interface, the menus are intuitive to use and it has made our front office and back office much more efficient. Cons When attempting to set up custom schedules for providers / rooms / chairs it was not as straightforward as we would have liked. We were able to figure out but it seemed "clunky" Switched from [PBS Systems](https://www.capterra.com/p/2059/PBS-DMS/) PBS was an antiquated system that did not provide most of the features we needed on a daily basis. Alternatives considered [Dentrix](https://www.capterra.com/p/2329/Dentrix/) [Denticon](https://www.capterra.com/p/35009/Denticon/) [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reasons for choosing iDentalSoft Waaaaay to expensive and too many features that we didn't need and much harder to navigate without lengthy training. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Antonette B. Dental Medical Practice ### "Idental soft representative review (5 star)" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 29, 2023 I really enjoy the fact that I can call as many times as I need help in one day! I like that the representatives, especially CLOVER, is always very pleasant. Pros There are a couple of things I enjoy about this software. I enjoy how everything is linked. Email, phone numbers and in the registration it picks up potential family members with shared information.I like the facility to open a patient's chart and be able to email them off the bat, or text them and have a record of the conversations. Cons I do not like that there is no "back" button. My hardest thing to get used to with this program is that I could not press back to go to the previous screen. It took me a while to understand that the patient I was on I can confirm who it was by always looking at the upper right corner with the patient's name. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KJ Krina J. Owner dentist Health, Wellness and Fitness ### "Best dental software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 25, 2023 Pros I used dentrix for over a decade but Identalsoft exceeds all expectations. Very user friendly. Excellent customer care, specially \[sensitive content hidden\]. He is amazing and very helpful to resolve any concerns you may have. They have excellent features for appointment reminders, reviews, ichat all incorporated in one Cons I love identalsoft so no cons really. Great experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Susana B. Manager Accounting ### "\[sensitive content hidden\] exellent employee" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 25, 2023 Wonderful experience and \[sensitive content hidden\] is wonderful with customer service. If no one can answer my question I ask for her and she promptly helps me out. A for sure valuebly emplee you need to keep. Pros The prompt get back to you and willingness to answer any questions. \[sensitive content hidden\] is wonderful and always has an answer for me. Cons legger is a bit difficult to read and understand other than that everything is great Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ER Edward R. Administrator Health, Wellness and Fitness ### "Best cloud software so far" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2023 Great experience, very helpful customer service no waiting time to someone to answer , easy remote access. Pros Easy integration, seamless conversion ( from Care stack , dentrix and eaglesoft Cons Insurance Predetermination, not a way to enter the pre D per procedure code Switched from [Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/) [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Easy integration cloud base software liability of in office server Alternatives considered [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reasons for choosing iDentalSoft Pricing and customer service Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KF Karen F. office manager Hospital & Health Care ### "Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 22, 2023 Whenever there was or has been a problem, the help desk has always been there. \[sensitive content hidden\] is wonderful and always helps me with whatever the issue is. Pros I really like the help desk. They are available all the time and easy to reach and help me. Cons moving from one part of a program to another. I don't like that you need to check a patient out first before you can connect the new appt to the old one. Reasons for choosing iDentalSoft I didn't, lol it was chosen for me, and it is great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DW Desiree W. Office Manager Hospital & Health Care ### "Good software needed to work out some functional issues. " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 October 4, 2022 Our experience was neutral. We did like certain functions but it was not as seamless as we needed for our office. Pros The customer service at IDS was exceptional. They were always there to help which was quite often for our office. Cons The x-ray taking process unfortunately has issues daily. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) We wanted a cloudbase software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MG Michael G. dentist Medical Practice ### "Overall good product with needed improvements." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 August 15, 2022 Clear communication could be better. Pros All patient's charting, scheduling and x-rays integrated into one software. Cons Not being able to choose single x ray from the FMX and have them labeled. Reasons for choosing iDentalSoft More affordable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD josephine D. OFICE MANAGER Health, Wellness and Fitness ### "evolving" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 17, 2022 Pros support- is awesome- always friendly service and courteous, respectful- if they cant solve at that time- makes an effort to make it work the following day-great follow-up customizable to my needs- evolves with my needs and accommodates my needs- Cons quite a few places to write notes- back notes, chart notes, claim notes- as with any software- you have a learning curve and a logic in the sequence of charting- took me awhile to get into the software's way of thinking- adapt to it- intra-oral camera integration seems slow/ lags Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) want to consolidate all services into 1 provider Reasons for choosing iDentalSoft identalsoft seems to be highly customazible, cost is reasonable Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/148958/iDentalSoft/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [CareStack vs iDentalSoft](https://www.capterra.com/compare/148958-176206/iDentalSoft-vs-CareStack)