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iDentalSoft Reviews
Pros
I really like the help desk. They are available all the time and easy to reach and help me.
Our overall experience with iDentalSoft has been amazing. Great software and great support team.
The doctors love the ease of charting. The e-billing is amazing and we can instantly send patients their bills.
The people I work with over at iDentalsoft, are always willing to help and they are so interested in finding out how to improve the software.
Cons
The reporting was terrible. My end of day numbers would always be off.
It's frustrating that there is no scrolling ability with reports, name searches - anything that may be multiple pages. We have to keep clicking "next" to move ahead.
Support is horrible!!!! Email and calls with no answers. Contacts after 20 hours of waiting at a time, had technical support in the morning only to get a machine and calls back after 4 hours.
It has done nothing but cause hassle and not to mention their support system is horrible.
Showing Most Helpful
Showing 25 of 59 reviews
"Great support and software"
Overall: The absolute best thing about iDentalSoft is their support. I have never worked with a support team that is so responsive. For example, we lost our cloud server connection and emailed support for IDS, the connection was back in about 3 minutes. That is always the case! Additionally, we have asked for specific modification for our practice, and they are responsive to add them into our updates.
Pros: iDental Soft is easy to use since the navigation is intuitive. It is not an overly complicated system, so it's been easy to train. It offers all the features of a dental management software that we need. We have been very happy with iDentalSoft
Cons: iDentalSoft does not have a robust offering for developing lists. If we need a list that is not available, iDentalSoft support develops the list for us from the backend, and they are very responsive.
"Best cloud software so far"
Overall: Great experience, very helpful customer service no waiting time to someone to answer , easy remote access.
Pros: Easy integration, seamless conversion ( from Care stack , dentrix and eaglesoft
Cons: Insurance Predetermination, not a way to enter the pre D per procedure code
"Not Impressed"
Overall: We don't like the software package. The transfer of info from QSI to Idental was awful. There were thousands of $ of balance transfers, and conversion default messages. We still (2 yrs.) don't have our logo on forms like we were promised. We can't reprint (or even see) the original ADA claim forms. It feels like a thrown software package that was not planned. It's obvious the folks writing it don't work in the field. I would not recommend it.
Pros: It is cloud based, and easy to follow along screens. It is very easy to track lab cases and manage patient xrays. Built in texting and auto emails/texting.
Cons: It's impossible to get accurate accounting reports. You can't close out a month or year. We can't create our own discount/adjustment codes. No way to put pop up alerts.
Vendor Response
"Great product. The support is amazing. "
Overall: Great. There is always a learning curve with a new system. We had great instruction how to get started. We also had and continue to have amazing daily support. This is the reason that I chose Identalsoft and the company has exceeded my expectations.
Pros: The product is well designed. The support and the support staff is amazing. If I have a question during the day about the software, I can pick up the phone and get the help I need. Other companies have required that I buy a package and have an instructor. I could not get the answers I needed immediately.
Cons: Our office is happy with the software. Overall it has been a very positive experience.
"Best cloud-based dental practice management system out there"
Overall: Our overall experience with iDentalSoft has been amazing. Great software and great support team.
Pros: Easy to use, intuitive, training, support, customization.
Cons: No integration with google calendar. Some items that we need are not customizable at this time.
"Best purchase we have ever made."
Overall: Identasoft makes staff training a breeze. They are simply greats!!
Pros: This software is great!! I love it. It is realitive easy to use, set-up and access pt information on the go. I simply love the software. The support is outstanding!! Never had an issue they could not solve and they are constantly making improvements. Extremely responsive.
Cons: Not much to improve and every time I may have an issue, they come up with the solution. The only improvement I can come up with is that they could have more verificaition capabilites with Medicaid/Medicare insurance companies. But, that is a very minor issue. I find this software an excellent buy.
"IDENTAL SOFT REVIEW"
Overall: EVERYTHING ELSE IS PRETTY MUCH FLUID, THE CHARTING CAN DEFINITELY IMPROVE, TOO MANY STEPS TO CHART, IT MAKES IT SLOW
Pros: IT HAS MADE OUR PRACTICE MANAGEMENT EASIER
Cons: THE BILLING DOESNT GO TO THER DIRECT PORTAL OF THE INSURANCE COMPANIES, IT GOES THROUGH A CLEARINGHOUSE, INSTEAD OF BEING PAID IN 2-3 DAYS WE WOULG GET PAID IN 21-30 DAYS IF I PUT BILLING THROUGH THE CLEARINGHOUSE, THIS A BIG NEGATIVE FOR ME, WHICH IF ADDRESSED IT CAN BE FIXED THEREFORE OUR PRACTICE CAN GET PAID IN A TIMELY AND EFFICIENT MANNER BOT HAVE THE MONEY OUT THERE ON A 21-30 DAY FLOAT, PLEASE FIX THIS AND YOU HAVE THE BEST SOFTGWARE ON THE MARKET (*_*)
"IDentalSoft"
Overall: The overall experience is been really good. The support team is always available and willing to help on any issues. The convenience of cloud-based software that allows team member to work in the software from multiple offices. There are also so many other features available in the software that other cloud based software do not have.
Pros: 1. The software was highly customize to the program's needs. 2. All forms are available in the software 3. Many features available that are not available in other software 4. Excellent customer service 5. They were the only company who could do a full migration of all clinical notes, x-rays, documents etc. 6.Cloud based software
Cons: Adjustment on x-rays mounts- problem was fixed with identalsoft support team
"Idental soft representative review (5 star)"
Overall: I really enjoy the fact that I can call as many times as I need help in one day! I like that the representatives, especially CLOVER, is always very pleasant.
Pros: There are a couple of things I enjoy about this software. I enjoy how everything is linked. Email, phone numbers and in the registration it picks up potential family members with shared information.I like the facility to open a patient's chart and be able to email them off the bat, or text them and have a record of the conversations.
Cons: I do not like that there is no "back" button. My hardest thing to get used to with this program is that I could not press back to go to the previous screen. It took me a while to understand that the patient I was on I can confirm who it was by always looking at the upper right corner with the patient's name.
"Best dental software"
Pros: I used dentrix for over a decade but Identalsoft exceeds all expectations. Very user friendly. Excellent customer care, specially [sensitive content hidden]. He is amazing and very helpful to resolve any concerns you may have. They have excellent features for appointment reminders, reviews, ichat all incorporated in one
Cons: I love identalsoft so no cons really. Great experience.
"[sensitive content hidden] exellent employee"
Overall: Wonderful experience and [sensitive content hidden] is wonderful with customer service. If no one can answer my question I ask for her and she promptly helps me out. A for sure valuebly emplee you need to keep.
Pros: The prompt get back to you and willingness to answer any questions. [sensitive content hidden] is wonderful and always has an answer for me.
Cons: legger is a bit difficult to read and understand other than that everything is great
"Review "
Overall: Whenever there was or has been a problem, the help desk has always been there. [sensitive content hidden] is wonderful and always helps me with whatever the issue is.
Pros: I really like the help desk. They are available all the time and easy to reach and help me.
Cons: moving from one part of a program to another. I don't like that you need to check a patient out first before you can connect the new appt to the old one.
"Must Get Dental Software"
Overall: iDentalSoft has been a game changer for our company. We love that it's Cloud Based so we can securely access it anywhere. The customer service and support center are extremely helpful and very quick to return email inquiries. We have asked for some customization with the program and [SENSITIVE CONTENT] specifically has been awesome getting those things done. From start to finish we are very happy with this product and I highly recommend it.
Pros: We love this software because it does exactly what we were looking for. It's easy to navigate and therefore easy to train our new staff. The doctors love the ease of charting. The e-billing is amazing and we can instantly send patients their bills.
Cons: We love to send mail blasts to our patients with different color fonts and pictures in the body of the email. We cannot do this yet with iDentalSoft.
"Amazing. Cloud-based perfection. "
Overall: I can run my office and handle patients 24/7. This allows me to have a tight, automated office where I am hitting almost the million-dollar mark working only 3 days per week, taking absolutely no insurance and with only 2 employees (myself, the doctor and 1 dental assistant) We take NO insurance and we don't even do in-house financing. iDentalsoft is very heavily geared for insurance-based practices... BUT... 1. We know we are in the vast minority in terms of dental offices. Very few offices these days are cash-only. 2. The team at iDentalsoft has been helping us and continues to help us to try and adjust the software to meet more of a cash-only design. I think, in the next 6 months or so, iDentalsoft will have it to where you can simply choose if your office accepts insurance or not and it will remove a lot of the insurance stuff. Our office is such a minority on this subject but the guys at iDentalsoft still go way out of their way to help us and to adjust the software for our office. We really appreciate all the help!
Pros: The people I work with over at iDentalsoft, are always willing to help and they are so interested in finding out how to improve the software. They have done countless updates and upgrades and I really appreciate how to live and caring this company is. I have used Easy Dental, Dentrix, ACE, SolutionReach, ZocDoc, etc. iDentalsoft is a combo of all of that and it is one integrated system and is completely cloud-based. I have the entire software hosted by iDentalsoft and backed up so we don't even need a server in-house and we don't need to pay for an IT guy! No cables running through our office and no need to do tons of work to set up a network. I can just put TWAIN drivers on the computer I want to use, stick it in an operatory, and i'm good to go. I can access all patient files on my phone or at home and I do a LOT of patient scheduling and interaction outside of the office so it's great. iDentalsoft has helped me create a million-dollar practice working only 3 days a week. And we don't take ANY insurance! I can constantly get reviews and keep all phone notes handy and keep my database SACRED, just the way I like it. Plus the software just keeps getting better and better. The upgrades are dramatic.
"Outstanding program and customer service!"
Overall: We are very impressed and pleased with this entire program. Its efficiency has provided us with stress-free work days
Pros: The customer service is second to none!! They are always available and able to answer any questions.
Cons: I have no comment here because if there is ever anything we were not satisfied with, the technical team provides us with options to work around or fixes it
"Great product and outstanding support "
Overall: Our experience with Identalsoft has been excellent owing in large part to the constant support from [SENSITIVE CONTENT HIDDEN]. From the outset she was our point of contact. For several months before we went live, she worked with her team to customize many features of the software to fit our needs and helped tremendously to train and prepare us for the transition. She has spent countless hours on the phone with us and is incredibly knowledgeable, professional and patient. We continue to call on her when we have questions and she is unfailing kind, accessible and a pleasure to speak with. She is a huge asset to Identalsoft. We definitely would not have had the positive experience and ease of transition that we did without her.
Pros: We are a very busy dental office and needed a seamless transition when we made the decision to change software companies. The entire staff felt the software was very user friendly and fast and gave us easy access to all the information we need to provide the most thorough care to our patients.
Cons: It's frustrating that there is no scrolling ability with reports, name searches - anything that may be multiple pages. We have to keep clicking "next" to move ahead. It's a bit annoying when you're at last names beginning with "A" for instance, and you want to get to the page with "M" and you have to keep clicking next or try to guess a page number to move it ahead quicker.
Vendor Response
"Wonderful cloud based Practice Management Platform for one or multiple offices and clinics"
Overall: [SENSITIVE CONTENT HIDDEN], support specialist, is wonderful at helping my issues with the software platform, especially the website patient portal which is germ free online patient registration, history forms, and other paperless forms. Centralized data for anyone who has access. Accessable from any devices ie cell phones, tablets, and laptop or desktop computers. Patient communications of emails and texts are build in with no extra fees.
Pros: Availability of cloud based and hybrid cloud platform is very versatile for any size of dental practices. Easily intergration with other dental sensors. Intuitive learning and short learning curve for any staffs. Excellent scalibilty for added features of IDentalSoft.
Cons: Constant added features of the software that I didn't have time to check out consistently. Maybe a newsletter once a month for updated features or add-on services would be wonderful.
"evolving"
Pros: support- is awesome- always friendly service and courteous, respectful- if they cant solve at that time- makes an effort to make it work the following day-great follow-up customizable to my needs- evolves with my needs and accommodates my needs-
Cons: quite a few places to write notes- back notes, chart notes, claim notes- as with any software- you have a learning curve and a logic in the sequence of charting- took me awhile to get into the software's way of thinking- adapt to it- intra-oral camera integration seems slow/ lags
"Great software and Excellent customer service"
Overall: Great.
Pros: I am someone who is not tech savvy and I have found that Identalsoft is very intuitive. It has been an easy transition. The customer service is outstanding. Harini, specifically has been helping me onboard and she is endlessly patient and willing to go above and beyond to help come up with solutions for my specific needs. I have a mobile practice which is different that typical office and I am very satisfied with my decision.
Cons: I am a mobile Dentist and my patients typically fill out the forms from home on the patient portal. They seem to have a difficult time with having to fill out all of the forms at once. It would be better if they could log in and out and fill out the forms at their leisure without having to start again each time.
Vendor Response
"A very good continually evolving software that works on Mac"
Overall: They are always there to help and want to learn any and all options requested by the Doctor or staff. They seem transparent on all discussions and address all issues with thorough research and dedication.
Pros: I switch from Viive the now defunct Mac software from Henry Schein. They were the only company who could do a full migration of all my clinical notes billing and documents from my previous paperless software. The cloud base software is accessible from anywhere. There is a full perio charting, easy to understand charting and email and text options. Easy incorporated credit card option with ability for auto pay for payment plans. They are willing to customize to your needs and are always looking for input on what to add or change on the next update. It bridged very well to my Mac x-ray software Radiovision. The learning curve was very quick and are there to help when needed.
Cons: would like a little more Mac centric for xrays and intraoral cameras within their images program, but I am able to bridge to my existing software without a problem.
"Good software needed to work out some functional issues. "
Overall: Our experience was neutral. We did like certain functions but it was not as seamless as we needed for our office.
Pros: The customer service at IDS was exceptional. They were always there to help which was quite often for our office.
Cons: The x-ray taking process unfortunately has issues daily.
"The nuts and bolts of IDentalSoft..."
Overall: We have found the one software that could do it all- we have been other software for the past 20 years however this is the first time we realized all the limitations of the previous systems. The transition was very smooth and help is always a phone call away-
Pros: I absolutely love how everything is integrated- forget about the old days when you constantly switch in and out of applications! WIth IDentalSoft, everything is in the program and flawlessly integrated- you can email, text, download, save, print, post payments, transactions, check eligibility, receive claims updates and the list goes on and on...
Cons: I wish we would get an audio notification when a patient text comes in, but we are fine with the red screen alert too... I am trying hard to find other faults and I could not come up with anything else at this time.
"Identalsoft"
Overall: I have been using software to teach my students in the classroom. It is easy to use and they love it! Thank you!
Pros: It is very easy to use! It is user friendly. You can even access it anywhere!
Cons: Not that I can think of. There is always something that is updated so it improves as time goes by.
"Overall good product with needed improvements."
Overall: Clear communication could be better.
Pros: All patient's charting, scheduling and x-rays integrated into one software.
Cons: Not being able to choose single x ray from the FMX and have them labeled.
"Very Disappointing"
Overall: Very poor. I've actually used a number of different softwares in the past & this has been by far the worst. We ended up switching to Dentrix Ascend - which was more expensive. But, it's been great & you pay for what you get. The best advice I can give to someone considering IDS.. do NOT sign a contract.
Pros: We were initially attracted to the software because of the pricing. The pricing is very good but now I see why. Also, the software was very colorful which is always naturally pleasing to the eye.
Cons: It was terrible. We consistently had trouble with the xrays bridging. The software is extremely simplistic to a fault. The reporting was terrible. My end of day numbers would always be off. My biggest complaint is about the dental insurance. The software would NEVER estimate benefits correctly. I would call & speak to someone in support & they wouldn't be able to figure it out either. Truthfully, this software is best for a small practice that's fee for service.
Vendor Response