# iDentalSoft Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is iDentalSoft the right Dental solution for you? Explore 61 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148958/iDentalSoft/reviews --- iDentalSoft 4.6 (61) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 30th, 2026 # Reviews of iDentalSoft Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews CP Courtney P Practice Operations ManagerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “The user friendly interface captures and displays all necessary information without over complicating things. As our staff has grown, team members have come up to speed so quickly and have nothing but amazing things to say about using this product!“ May 22, 2025 JD John D AdminHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “While iDentalSoft is a solid practice management tool, there are a few downsides.“ September 10, 2025 JD John D AdminHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “The dashboard is well organized, and features like scheduling, treatment planning, and billing are seamless to use.“ September 10, 2025 AB Antonette B Dental Medical Practice, 2 - 10 employeesUsed the software for: 6-12 months. “I do not like that there is no "back" button.“ August 29, 2023 JD John D AdminHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “I highly recommend it to any dental practice looking for a reliable, modern, and user-friendly practice management solution.“ September 10, 2025 DW Desiree W Office ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “We did like certain functions but it was not as seamless as we needed for our office.“ October 4, 2022 CP Courtney P Practice Operations ManagerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “We can't say enough great things about iDentalSoft, it's a no brainer for your practice!“ May 22, 2025 TL Tatyana L Director of ComplianceHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Their providers did not have any professional dental software so iDentalSoft was a big change.“ March 18, 2022 ## Showing most helpful reviews Showing 1-25 of 61 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JW Jeni W. Marketing Strategist Marketing and Advertising Used the software for: I used a free trial ### "This is it! Stop looking." June 9, 2017 5.0 Pros This team is great. The reviews are great. The sales support is great. They work outside of USA in other English speaking markets (as long as you are okay with their support being USA hours) Cons Language is only in English (which is the market it's intended for so that's fine, we are trying to hack a solution for a freach speaking non-usa based market) Review Source jD josephine D. OFICE MANAGER Health, Wellness and Fitness Used the software for: 6-12 months ### "evolving" July 17, 2022 5.0 Pros support- is awesome- always friendly service and courteous, respectful- if they cant solve at that time- makes an effort to make it work the following day-great follow-up customizable to my needs- evolves with my needs and accommodates my needs- Cons quite a few places to write notes- back notes, chart notes, claim notes- as with any software- you have a learning curve and a logic in the sequence of charting- took me awhile to get into the software's way of thinking- adapt to it- intra-oral camera integration seems slow/ lags Reason for choosing iDentalSoft seems to be highly customazible, cost is reasonable Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) want to consolidate all services into 1 provider Review Source DW Desiree W. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Good software needed to work out some functional issues. " October 4, 2022 3.0 Our experience was neutral. We did like certain functions but it was not as seamless as we needed for our office. Pros The customer service at IDS was exceptional. They were always there to help which was quite often for our office. Cons The x-ray taking process unfortunately has issues daily. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) We wanted a cloudbase software. Review Source AS Anca S. Practice Admin Health, Wellness and Fitness Used the software for: Less than 6 months ### "The nuts and bolts of IDentalSoft..." May 4, 2021 5.0 We have found the one software that could do it all- we have been other software for the past 20 years however this is the first time we realized all the limitations of the previous systems. The transition was very smooth and help is always a phone call away- Pros I absolutely love how everything is integrated- forget about the old days when you constantly switch in and out of applications! WIth , everything is in the program and flawlessly integrated- you can email, text, download, save, print, post payments, transactions, check eligibility, receive claims updates and the list goes on and on... Cons I wish we would get an audio notification when a patient text comes in, but we are fine with the red screen alert too... I am trying hard to find other faults and I could not come up with anything else at this time. Alternatives considered [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Reason for choosing iDentalSoft It offered the most options with the least amount of clicks for multi provider and multi location as well as stellar customer service! Switched from [DentiMax](https://www.capterra.com/p/10010658/DentiMax/) Our two locations have grown considerably over the past few years and we had to maximize our efficiency in order to keep up. Review Source AB Antonette B. Dental Medical Practice Used the software for: 6-12 months ### "Idental soft representative review (5 star)" August 29, 2023 5.0 I really enjoy the fact that I can call as many times as I need help in one day! I like that the representatives, especially CLOVER, is always very pleasant. Pros There are a couple of things I enjoy about this software. I enjoy how everything is linked. Email, phone numbers and in the registration it picks up potential family members with shared information.I like the facility to open a patient's chart and be able to email them off the bat, or text them and have a record of the conversations. Cons I do not like that there is no "back" button. My hardest thing to get used to with this program is that I could not press back to go to the previous screen. It took me a while to understand that the patient I was on I can confirm who it was by always looking at the upper right corner with the patient's name. Review Source LP Laura P. Chief Operating Officer Hospital & Health Care Used the software for: 1-2 years ### "Must Get Dental Software" January 12, 2022 5.0 has been a game changer for our company. We love that it's Cloud Based so we can securely access it anywhere. The customer service and support center are extremely helpful and very quick to return email inquiries. We have asked for some customization with the program and \[SENSITIVE CONTENT\] specifically has been awesome getting those things done. From start to finish we are very happy with this product and I highly recommend it. Pros We love this software because it does exactly what we were looking for. It's easy to navigate and therefore easy to train our new staff. The doctors love the ease of charting. The e-billing is amazing and we can instantly send patients their bills. Cons We love to send mail blasts to our patients with different color fonts and pictures in the body of the email. We cannot do this yet with . Reason for choosing iDentalSoft Cost benefits, ease of use, e-services included, overall customer service. Review Source BW Brandon W. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Amazing. Cloud-based perfection. " May 22, 2017 5.0 I can run my office and handle patients 24/7. This allows me to have a tight, automated office where I am hitting almost the million-dollar mark working only 3 days per week, taking absolutely no insurance and with only 2 employees (myself, the doctor and 1 dental assistant) We take NO insurance and we don't even do in-house financing. is very heavily geared for insurance-based practices... BUT... 1. We know we are in the vast minority in terms of dental offices. Very few offices these days are cash-only. 2. The team at iDentalsoft has been helping us and continues to help us to try and adjust the software to meet more of a cash-only design. I think, in the next 6 months or so, iDentalsoft will have it to where you can simply choose if your office accepts insurance or not and it will remove a lot of the insurance stuff. Our office is such a minority on this subject but the guys at iDentalsoft still go way out of their way to help us and to adjust the software for our office. We really appreciate all the help! Pros The people I work with over at , are always willing to help and they are so interested in finding out how to improve the software. They have done countless updates and upgrades and I really appreciate how to live and caring this company is. I have used Easy Dental, Dentrix, ACE, SolutionReach, ZocDoc, etc. iDentalsoft is a combo of all of that and it is one integrated system and is completely cloud-based. I have the entire software hosted by iDentalsoft and backed up so we don't even need a server in-house and we don't need to pay for an IT guy! No cables running through our office and no need to do tons of work to set up a network. I can just put TWAIN drivers on the computer I want to use, stick it in an operatory, and i'm good to go. I can access all patient files on my phone or at home and I do a LOT of patient scheduling and interaction outside of the office so it's great. iDentalsoft has helped me create a million-dollar practice working only 3 days a week. And we don't take ANY insurance! I can constantly get reviews and keep all phone notes handy and keep my database SACRED, just the way I like it. Plus the software just keeps getting better and better. The upgrades are dramatic. Review Source KJ Krina J. Owner dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Best dental software" July 25, 2023 5.0 Pros I used dentrix for over a decade but exceeds all expectations. Very user friendly. Excellent customer care, specially \[sensitive content hidden\]. He is amazing and very helpful to resolve any concerns you may have. They have excellent features for appointment reminders, reviews, ichat all incorporated in one Cons I love so no cons really. Great experience. Review Source VR Verified Reviewer Dentist Hospital & Health Care Used the software for: Less than 6 months ### "Great software and Excellent customer service" March 24, 2020 5.0 Great. Pros I am someone who is not tech savvy and I have found that is very intuitive. It has been an easy transition. The customer service is outstanding. Harini, specifically has been helping me onboard and she is endlessly patient and willing to go above and beyond to help come up with solutions for my specific needs. I have a mobile practice which is different that typical office and I am very satisfied with my decision. Cons I am a mobile Dentist and my patients typically fill out the forms from home on the patient portal. They seem to have a difficult time with having to fill out all of the forms at once. It would be better if they could log in and out and fill out the forms at their leisure without having to start again each time. Alternatives considered [Denticon](https://www.capterra.com/p/35009/Denticon/) Reason for choosing iDentalSoft The interface felt less busy. Review Source Response from iDentalSoft March 25, 2020 Hello Dr, iDS comes with Patient Portal for online/mobile Registration, Appt Request, Reviews and ePay. Patient can submit multiple times of the completed pages. Our staff will be happy to walk-thru the sample of multiple submissions. VR Verified Reviewer OSHA / HIPAA Compliant Expert Education Management Used the software for: 2+ years ### "Identalsoft" August 16, 2018 5.0 I have been using software to teach my students in the classroom. It is easy to use and they love it! Thank you! Pros It is very easy to use! It is user friendly. You can even access it anywhere! Cons Not that I can think of. There is always something that is updated so it improves as time goes by. Review Source TS Thomas S. owner Hospital & Health Care Used the software for: 2+ years ### "Excellent dental software" November 27, 2020 5.0 I've been a dentist for over 50 years & had no idea how to use the software. The tech support was very patient & guided .me through all the intricacies of soft ware usage. Obviously many processes had to be repeated until I got the hang of it. Pros Easy to use. The tech support was very patient & guided me through all the intricacies of soft ware usage. Obviously many processes had to be repeated until I got the hang of it. Cons I can't think of any short comings of this software Review Source NF Nancy F. office manager Hospital & Health Care Used the software for: Less than 6 months ### "iDentalSoft" April 25, 2019 3.0 Again, I'd like to do another review on this software in about 6 months. They've been helpful, but as of right now, there have been a lot issues that should never have happened. Pros I like that fact it checks me before I possibly make a mistake in a patient's chart by asking me if that's what I want to do. But I'd like to review this again in about 6 months. We've been live with it for a week only and that's not really enough time to give a complete review. Cons The migration didn't bring over a lot of information that should have followed patients, ie medical history, insurance information. This has had to entered in every time a existing patient comes in for a visit. Review Source Response from iDentalSoft May 3, 2019 Migration covers patient information, including medical history, insurance info and many others. Info may be mapped to different location or conditions that may affected some patients. Please communicate specific to Onboarding or Support. Also, we will have team reach-out for the detail. BK Bruce K. Owner Medical Practice Used the software for: Less than 6 months ### "IDentalSoft review" March 2, 2017 5.0 Needed a cloud based software to manage multiple offices with common shared database. Researched multiple products and chose this product. Fully functional software with very short learning curve. Data and image migration was done in very short time frame. Migration costs were minimal with excellent accuracy. As always some glitches but quickly resolved. Biggest issue was the bridge software for imaging but after tweaking it is now seamless. Support was phenomenal with almost instant response with a what I would consider a smile. Had a called returned on the weekend instead of waiting for the following week. Recall and appointment confirmation amazing. Patient portal allows appointment requests as well as the ability to complete registration, health history and hippa forms online or in reception room with tablet or kiosk. Requires a decent internet speed with always faster better. Pros Ease of use and functionality. Cons Can get a little sluggish if internet speed drops. Lack of prompt to save some items before closing. Review Source JC Jev C. Doctor Medical Practice Used the software for: 6-12 months ### "User for 1 year" November 9, 2017 3.0 I am currently trying to find something new. Pros Easy to navigate and customer support is great. I enjoy the features that gives me the power to control what my office staff can and cannot do. HIPPA compliant. Easy to access from home. Cons Not integrated with eprescribe/ all third party. I would like it to integrate into my CBCT scanner. My billing staff have issues with it. Review Source KH Karen H. Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "I love it" April 9, 2020 5.0 Pros It is very user friendly and the support is beyond helpful. They are always there and do not laugh at me with my stupid questions. They are also very patient. The training was easy. Cons At this point I cannot think of anything Review Source CY Cynthia Y. Dentist/Assistant Professor Used the software for: ### "THE COMPLETE Dental Management Software & EXCELLENT Customer Service" February 29, 2016 5.0 Choosing a dental management software is critical. I chose because of all of the amazing features it offers wrapped up together in one package. It does all the essential functions necessary to run a dental practice and goes beyond in many aspects to streamline all the different processes, including electronic claim filing, credit card processing, emails/texts to patients....it is all included! I highly recommend any dentist to explore this option before making a decision to re-new or purchase another dental management software. iDentalsoft is effortless, easy to learn, mobile, and SECURE. A huge plus is the amazing support from Michael and his team. They help with every aspect, whether you need to transfer all your files from your old program to iDentalsoft, or if you have IT questions, or if you need help with a certain function. He and his team are there and there are no extra fees or hidden costs. Review Source Khushbu A. dds Health, Wellness and Fitness Used the software for: 6-12 months ### "Fun interface" July 18, 2019 3.0 Pros This has a fun interface that makes it appealing to click through Cons But very limited functionality, really only have the ability to chart clinical notes effectively Review Source JS Jakima S. Office Manager Medical Practice Used the software for: Less than 6 months ### "Great functionality and user friendly" October 11, 2016 4.0 Tested the product during search for new system updates. Pros The scheduling and payment communication features increases productivity and efficiency. Cons Just slightly out of my budget for nut practice size but easily a great choice for a practice with larger patient pool. Review Source CB Carol B. Office manager Medical Practice Used the software for: ### "User friendly" August 17, 2018 5.0 Love that they can customize to all your office needs !!! Great customer service Pros Easy to use !!!! Customize all of our needs for a mobile practice !!!!the Demo was fabulous and was very educational ! Cons I have no cons it’s so practice specific it’s a no brainer to use! Can handle multiple users .can go totally paperless which is perfect for us! Review Source CP Carol P. Dentist Used the software for: ### "Well designed and easy to use. " February 4, 2016 5.0 I would highly recommenced this software since its easy to use. And they have excellent customer service. Review Source JD John D. Admin Health, Wellness and Fitness Used the software for: 1-2 years ### "Review of iDentalSoft" September 10, 2025 5.0 Overall, has improved both efficiency and patient experience in our office. I highly recommend it to any dental practice looking for a reliable, modern, and user-friendly practice management solution. Pros We recently started using , and the experience has been excellent. The platform is intuitive, fast, and cloud-based, which makes accessing patient records and managing the practice much easier from anywhere. The dashboard is well organized, and features like scheduling, treatment planning, and billing are seamless to use. Cons While is a solid practice management tool, there are a few downsides. Some features can feel overwhelming for new users, and it takes time to fully learn the system. Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Its getting expensive due to the IT and there is multiple issue. Review Source CP Courtney P. Practice Operations Manager Medical Practice Used the software for: 1-2 years ### "This product is a game changer!" May 22, 2025 5.0 We converted our office from analog to Digital and decided on . The user friendly interface captures and displays all necessary information without over complicating things. As our staff has grown, team members have come up to speed so quickly and have nothing but amazing things to say about using this product! Our front office is much more efficient with scheduling, billing, collecting payments and has made our office run like a well oiled machine. We can't say enough great things about iDentalSoft, it's a no brainer for your practice! Pros We love the user friendly interface, the menus are intuitive to use and it has made our front office and back office much more efficient. Cons When attempting to set up custom schedules for providers / rooms / chairs it was not as straightforward as we would have liked. We were able to figure out but it seemed "clunky" Alternatives considered [Dentrix](https://www.capterra.com/p/2329/Dentrix/)[Denticon](https://www.capterra.com/p/35009/Denticon/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing iDentalSoft Waaaaay to expensive and too many features that we didn't need and much harder to navigate without lengthy training. Switched from [PBS Systems](https://www.capterra.com/p/2059/PBS-DMS/) PBS was an antiquated system that did not provide most of the features we needed on a daily basis. Review Source Matthew B. Dental Director Health, Wellness and Fitness Used the software for: 2+ years ### "Great support and software" February 21, 2022 5.0 The absolute best thing about is their support. I have never worked with a support team that is so responsive. For example, we lost our cloud server connection and emailed support for IDS, the connection was back in about 3 minutes. That is always the case! Additionally, we have asked for specific modification for our practice, and they are responsive to add them into our updates. Pros iDental Soft is easy to use since the navigation is intuitive. It is not an overly complicated system, so it's been easy to train. It offers all the features of a dental management software that we need. We have been very happy with Cons does not have a robust offering for developing lists. If we need a list that is not available, iDentalSoft support develops the list for us from the backend, and they are very responsive. Alternatives considered [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing iDentalSoft Their ability to customize the software to our unique needs. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) We needed development of special features in their dental software, and was able to do that for us. We also wanted the benefits of a cloud based system. Review Source ER Edward R. Administrator Health, Wellness and Fitness Used the software for: 1-2 years ### "Best cloud software so far" March 23, 2023 5.0 Great experience, very helpful customer service no waiting time to someone to answer , easy remote access. Pros Easy integration, seamless conversion ( from Care stack , dentrix and eaglesoft Cons Insurance Predetermination, not a way to enter the pre D per procedure code Alternatives considered [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing iDentalSoft Pricing and customer service Switched from [Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Easy integration cloud base software liability of in office server Review Source JP Jeremy P. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great product. The support is amazing. " December 27, 2021 5.0 Great. There is always a learning curve with a new system. We had great instruction how to get started. We also had and continue to have amazing daily support. This is the reason that I chose and the company has exceeded my expectations. Pros The product is well designed. The support and the support staff is amazing. If I have a question during the day about the software, I can pick up the phone and get the help I need. Other companies have required that I buy a package and have an instructor. I could not get the answers I needed immediately. Cons Our office is happy with the software. Overall it has been a very positive experience. Reason for choosing iDentalSoft Curve at the time did not offer texting from inside the program. All text messages are saved. The other company also did not offer unlimited support. I would have to buy additional hours of instruction after the initial training. Switched from [SoftDent a Sensei product](https://www.capterra.com/p/231653/SoftDent/) I wanted a cloud based software that I could use anywhere. I also wanted unlimited support. My old software company offered 24 hours of initial free training. We had to use them in 3 hour segments. We never really learned the software. . support is always available and the support staff is helpful, knowlegeable and kind. We have learned the use identalsoft in a very short time. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.