# Page 2 | iDentalSoft Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is iDentalSoft the right Dental solution for you? Explore 61 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148958/iDentalSoft/reviews --- iDentalSoft 4.6 (61) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 30th, 2026 # Page 2 - Reviews of iDentalSoft ## Showing most helpful reviews Showing 26-50 of 61 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC Jarrod C. DENTIST, OWNER Medical Practice Used the software for: 2+ years ### "Best cloud-based dental practice management system out there" May 13, 2022 5.0 Our overall experience with iDentalSoft has been amazing. Great software and great support team. Pros Easy to use, intuitive, training, support, customization. Cons No integration with google calendar. Some items that we need are not customizable at this time. Alternatives considered [Fuse](https://www.capterra.com/p/144733/Fuse/)[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing iDentalSoft Ease of use, most features, and better integrations of features without nickel and diming customers for features. Switched from [MacPractice DC](https://www.capterra.com/p/77178/MacPractice-DC/) To be on a cloud-based practice management system, decrease fees for IT and servers and licenses. Review Source BN Brenda N. Dentist/Owner Medical Practice Used the software for: 2+ years ### "Outstanding program and customer service!" January 17, 2022 5.0 We are very impressed and pleased with this entire program. Its efficiency has provided us with stress-free work days Pros The customer service is second to none!! They are always available and able to answer any questions. Cons I have no comment here because if there is ever anything we were not satisfied with, the technical team provides us with options to work around or fixes it Review Source EM Earl M. Dentist Hospital & Health Care Used the software for: 1-2 years ### "Best purchase we have ever made." December 22, 2021 5.0 Identasoft makes staff training a breeze. They are simply greats!! Pros This software is great!! I love it. It is realitive easy to use, set-up and access pt information on the go. I simply love the software. The support is outstanding!! Never had an issue they could not solve and they are constantly making improvements. Extremely responsive. Cons Not much to improve and every time I may have an issue, they come up with the solution. The only improvement I can come up with is that they could have more verificaition capabilites with Medicaid/Medicare insurance companies. But, that is a very minor issue. I find this software an excellent buy. Alternatives considered [Denticon](https://www.capterra.com/p/35009/Denticon/)[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing iDentalSoft The identasoft was more attractive. The marketing team and support team were seamless and everything was just smoother. The price was good and they just seem more on top of their game. Review Source DA DANIEL A. DENTIST Medical Practice Used the software for: 1-2 years ### "IDENTAL SOFT REVIEW" August 13, 2021 5.0 EVERYTHING ELSE IS PRETTY MUCH FLUID, THE CHARTING CAN DEFINITELY IMPROVE, TOO MANY STEPS TO CHART, IT MAKES IT SLOW Pros IT HAS MADE OUR PRACTICE MANAGEMENT EASIER Cons THE BILLING DOESNT GO TO THER DIRECT PORTAL OF THE INSURANCE COMPANIES, IT GOES THROUGH A CLEARINGHOUSE, INSTEAD OF BEING PAID IN 2-3 DAYS WE WOULG GET PAID IN 21-30 DAYS IF I PUT BILLING THROUGH THE CLEARINGHOUSE, THIS A BIG NEGATIVE FOR ME, WHICH IF ADDRESSED IT CAN BE FIXED THEREFORE OUR PRACTICE CAN GET PAID IN A TIMELY AND EFFICIENT MANNER BOT HAVE THE MONEY OUT THERE ON A 21-30 DAY FLOAT, PLEASE FIX THIS AND YOU HAVE THE BEST SOFTGWARE ON THE MARKET (\*\_\*) Alternatives considered [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Reason for choosing iDentalSoft LIKED THE GRAPHICS BETTER, MORE APPEALING, OPTICAL FRIENDLY COLORS THANK YOU FOR YOUR WONDERFUL SOFTWARE Review Source DW Diana W. Supervisor Hospital & Health Care Used the software for: 6-12 months ### "IDentalSoft" October 8, 2019 5.0 The overall experience is been really good. The support team is always available and willing to help on any issues. The convenience of cloud-based software that allows team member to work in the software from multiple offices. There are also so many other features available in the software that other cloud based software do not have. Pros 1\. The software was highly customize to the program's needs. 2. All forms are available in the software 3. Many features available that are not available in other software 4. Excellent customer service 5. They were the only company who could do a full migration of all clinical notes, x-rays, documents etc. 6.Cloud based software Cons Adjustment on x-rays mounts- problem was fixed with identalsoft support team Alternatives considered [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Reason for choosing iDentalSoft 1\. Dentrix Ascend did not offer the customize reporting feature that was need it for the program. 2. Cloud base software. 3. Dentrix Ascend customer service was not responsive. Switched from [Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/) 1\. Customize reporting feature 2. Customize software for program needs 3. Cloud based program 4. Excellent customer service Review Source KF Karen F. office manager Hospital & Health Care Used the software for: 2+ years ### "Review " March 22, 2023 5.0 Whenever there was or has been a problem, the help desk has always been there. \[sensitive content hidden\] is wonderful and always helps me with whatever the issue is. Pros I really like the help desk. They are available all the time and easy to reach and help me. Cons moving from one part of a program to another. I don't like that you need to check a patient out first before you can connect the new appt to the old one. Reason for choosing iDentalSoft I didn't, lol it was chosen for me, and it is great. Review Source AD Alison D. Office Manager Medical Practice Used the software for: 6-12 months ### "Great product and outstanding support " July 15, 2020 5.0 Our experience with Identalsoft has been excellent owing in large part to the constant support from \[SENSITIVE CONTENT HIDDEN\]. From the outset she was our point of contact. For several months before we went live, she worked with her team to customize many features of the software to fit our needs and helped tremendously to train and prepare us for the transition. She has spent countless hours on the phone with us and is incredibly knowledgeable, professional and patient. We continue to call on her when we have questions and she is unfailing kind, accessible and a pleasure to speak with. She is a huge asset to Identalsoft. We definitely would not have had the positive experience and ease of transition that we did without her. Pros We are a very busy dental office and needed a seamless transition when we made the decision to change software companies. The entire staff felt the software was very user friendly and fast and gave us easy access to all the information we need to provide the most thorough care to our patients. Cons It's frustrating that there is no scrolling ability with reports, name searches - anything that may be multiple pages. We have to keep clicking "next" to move ahead. It's a bit annoying when you're at last names beginning with "A" for instance, and you want to get to the page with "M" and you have to keep clicking next or try to guess a page number to move it ahead quicker. Review Source Response from iDentalSoft July 23, 2020 Thank you. We will review the recommended enhancement. JH Julie H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Wonderful cloud based Practice Management Platform for one or multiple offices and clinics" May 6, 2021 5.0 \[SENSITIVE CONTENT HIDDEN\], support specialist, is wonderful at helping my issues with the software platform, especially the website patient portal which is germ free online patient registration, history forms, and other paperless forms. Centralized data for anyone who has access. Accessable from any devices ie cell phones, tablets, and laptop or desktop computers. Patient communications of emails and texts are build in with no extra fees. Pros Availability of cloud based and hybrid cloud platform is very versatile for any size of dental practices. Easily intergration with other dental sensors. Intuitive learning and short learning curve for any staffs. Excellent scalibilty for added features of IDentalSoft. Cons Constant added features of the software that I didn't have time to check out consistently. Maybe a newsletter once a month for updated features or add-on services would be wonderful. Review Source CB Cammielle B. Practice Manager Medical Practice Used the software for: 2+ years ### "Not Impressed" May 2, 2019 1.0 We don't like the software package. The transfer of info from QSI to Idental was awful. There were thousands of $ of balance transfers, and conversion default messages. We still (2 yrs.) don't have our logo on forms like we were promised. We can't reprint (or even see) the original ADA claim forms. It feels like a thrown software package that was not planned. It's obvious the folks writing it don't work in the field. I would not recommend it. Pros It is cloud based, and easy to follow along screens. It is very easy to track lab cases and manage patient xrays. Built in texting and auto emails/texting. Cons It's impossible to get accurate accounting reports. You can't close out a month or year. We can't create our own discount/adjustment codes. No way to put pop up alerts. Review Source Response from iDentalSoft May 3, 2019 Standard practice is to migrate patient's balance as Balance Transfer. For Logo on form, there is available Form Merge (fill and sign via tablet) and eClaim can also be printed into ADA form, We will have Support follow up with office. RK Richard K. Dentist Medical Practice Used the software for: 1-2 years ### "A very good continually evolving software that works on Mac" July 16, 2019 5.0 They are always there to help and want to learn any and all options requested by the Doctor or staff. They seem transparent on all discussions and address all issues with thorough research and dedication. Pros I switch from Viive the now defunct Mac software from Henry Schein. They were the only company who could do a full migration of all my clinical notes billing and documents from my previous paperless software. The cloud base software is accessible from anywhere. There is a full perio charting, easy to understand charting and email and text options. Easy incorporated credit card option with ability for auto pay for payment plans. They are willing to customize to your needs and are always looking for input on what to add or change on the next update. It bridged very well to my Mac x-ray software Radiovision. The learning curve was very quick and are there to help when needed. Cons would like a little more Mac centric for xrays and intraoral cameras within their images program, but I am able to bridge to my existing software without a problem. Review Source SB Susana B. Manager Accounting Used the software for: Less than 6 months ### "\[sensitive content hidden\] exellent employee" May 25, 2023 5.0 Wonderful experience and \[sensitive content hidden\] is wonderful with customer service. If no one can answer my question I ask for her and she promptly helps me out. A for sure valuebly emplee you need to keep. Pros The prompt get back to you and willingness to answer any questions. \[sensitive content hidden\] is wonderful and always has an answer for me. Cons legger is a bit difficult to read and understand other than that everything is great Review Source MG Michael G. dentist Medical Practice Used the software for: 1-2 years ### "Overall good product with needed improvements." August 15, 2022 4.0 Clear communication could be better. Pros All patient's charting, scheduling and x-rays integrated into one software. Cons Not being able to choose single x ray from the FMX and have them labeled. Reason for choosing iDentalSoft More affordable. Review Source MS Michelle S. Practice Manager Hospital & Health Care Used the software for: Less than 6 months ### "Very Disappointing" August 12, 2020 1.0 Very poor. I've actually used a number of different softwares in the past & this has been by far the worst. We ended up switching to Dentrix Ascend - which was more expensive. But, it's been great & you pay for what you get. The best advice I can give to someone considering IDS.. do NOT sign a contract. Pros We were initially attracted to the software because of the pricing. The pricing is very good but now I see why. Also, the software was very colorful which is always naturally pleasing to the eye. Cons It was terrible. We consistently had trouble with the xrays bridging. The software is extremely simplistic to a fault. The reporting was terrible. My end of day numbers would always be off. My biggest complaint is about the dental insurance. The software would NEVER estimate benefits correctly. I would call & speak to someone in support & they wouldn't be able to figure it out either. Truthfully, this software is best for a small practice that's fee for service. Alternatives considered [Dentrix](https://www.capterra.com/p/2329/Dentrix/)[Denticon](https://www.capterra.com/p/35009/Denticon/) Reason for choosing iDentalSoft Pricing. Review Source Response from iDentalSoft August 21, 2020 Very unfortunate about your experience and thank you for the comments. Bridge, agent running is required for direct capture. We will review staff training to improve on service and support on the use of Treatment Proposal for the Ins Est. TL Tatyana L. Director of Compliance Hospital & Health Care Used the software for: 2+ years ### "Simple to use and easy to implement" March 18, 2022 5.0 We implemented iDentalSoft for our client facilities. Their providers did not have any professional dental software so iDentalSoft was a big change. Their setup was quite unique and iDentalSoft technical support had been there every step of the way; very knowledgeable and professional team. Pros The software is easy to use and the integration was seamless. Customer support is excellent; multiple features were tailored to meet our needs. Cons Our users have not reported any problems yet. Review Source LK Lina K. Practice Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "None stop issues " December 13, 2018 2.0 Its been relentless nightmare up this alley. We have used SOFTDENT for years and decided to upgrade and make changes due to a 2nd location working with geriatric patients whom need the TLC and undivided attention to details and since using and signing up with identalsoft at 2nd location it has been a nightmare!!! Its horrible and logs out after only minutes of idle, the system sits pretty but scheduling wise and efficiency isnt there. It has done nothing but cause hassle and not to mention their support system is horrible. EMAILING AND TEXTING AND CALLING FOR HELP only to get an answer 20 hours later!! if you are a fast paced dental office like ours RUN from this software it isnt what they say it is with the bells and whistle. Pros its pretty thats iit! I have nothing special to write about this software Cons logs out when idle have to always log back on very annoying, the features are all over the place, and it takes minutes to set up new patient visits, the x-rays arent ever working because bridge always has an issue. Support is horrible!!!! Email and calls with no answers! Contacts after 20 hours of waiting at a time, had technical support in the morning only to get a machine and calls back after 4 hours! Migration one month later is still not up and communication is just horrible yet takes our payment up front or when due on time. Its been more of a headache than help. It has been a waste of time for the patients whom we have had cancelled and the doctors time. Review Source Response from iDentalSoft December 17, 2018 Hello Lina, We strive to deliver. Thank you. We are reviewing to ensure steps in our process are followed. Note from our service tickets: 1. iDS timeout is extendable. We didn't have request to extend. 2. Device connection, Anti-virus had blocked access and Jazz is to send sensor replacement. 3. Migration, we have just been provided access to your server on 12/14/18 and completed the copy of data over the weekend for migration process. As we are reviewing the case, we apologize for any miscommunication and follow up for further details. NV NINA V. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "product review" April 6, 2021 5.0 Since this software is Cloud based, I can access it on any devices , anytime. I have no need to worry about back ups or malware attacks. Very good support. Pros Easy to transition over especially with detailed video online sessions 1 on 1 live support, the company preps your staff before and after software transition. Cons Developer should add a field on the appointment detail page to include patient's next scheduled appointment, such as their scheduled recall date, for example, for continuity of care. Review Source Response from iDentalSoft April 9, 2021 There is an Appt List select icon in the Appt page. AC Adel C. Front Deck/assistant Hospital & Health Care Used the software for: 1-2 years ### "Front desk/ assistant" May 6, 2021 5.0 Pros Customer service is awesome! \[SENSITIVE CONTENT HIDDEN\] are great! They answer all my questions and are very good at explaining everything. They are the best! Love the features make it very easy and convenient. Cons Nothing at all. Very easy to use. Features are great! Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Wanted to make the office more paperless. Review Source kL katie L. office manager Health, Wellness and Fitness Used the software for: 1-2 years ### "happy with my services " May 11, 2021 5.0 10 out of 10 thank you i love this company Pros \[SENSITIVE CONTENT HIDDEN\] is an outstanding employee she has helped me solve all my issues, she has went above and beyond her job duties !!!! Cons at first things where rocky but your company has grown to be amazing Alternatives considered [DentiMax](https://www.capterra.com/p/10010658/DentiMax/) Reason for choosing iDentalSoft best over all price, online help, IT, user friendly Review Source CY Cynthia Y. Dentist Medical Practice Used the software for: 6-12 months ### "Great Product, Does what you need it to do!" January 5, 2017 5.0 The best thing about iDentalsoft is that it does what you need it to do--manage your practice without all the million extra buttons that you never use. The support IS TOP NOTCH and always available, probably one of the main reasons why I chose to go with iDentalsoft. Love the convenience of personal cloud-based software that allows me to check my schedule from the comfort of my own home. There are also so many other add-ins that end up saving you money and TIME. Pros support and ease of use Cons It needs some more options to adjust X-rays and a few other little things that would make navigating a little quicker. Review Source LH Lee H. Consultant Hospital & Health Care Used the software for: 1-2 years ### "Not easy to use; complicated transactions that are not easily performed." July 21, 2017 3.0 Cloud based allows access form outside the office which is valuable; Very good at producing production reports. Pros Very clean looking; recent update improved some functionality. Buttons for bundled procedures are helpful Cons Not easy to perform routine functions; transactions are difficult to perform; reporting functions need improvement. Cannot generate accurate recall lists. Review Source Response from iDentalSoft July 21, 2017 Thank you for the review and we appreciate enhancement requests to meet your office flow. We have taken improvement steps to best suite all users. We continue to strive to meet expectation. kF kirt F. President Hospital & Health Care Used the software for: Less than 6 months ### "Has some good and working on more improvements " August 1, 2016 4.0 This software has a lot of great features. Like any program, it takes a little bit of time to get familiar with. Make sure you do some training before you dive too much into it as there is a lot you can do with it. Pros Cloud-based and for the most part easy to use. Cons X-rays do not auto advance, but they are working on it. Must have the cell phone carrier in order to send texts, but there are lots of websites that will tell you the carrier and that was not as big as deal as we thought it might be. Must use a unique URL to login so make sure to bookmark it. Mobile version still needs a little work. Review Source AV Alonso V. Software Programmer Medical Practice Used the software for: 6-12 months ### "Simple and functional" June 15, 2018 5.0 Recommended Pros It is a complete software for the dental administration, from scheduling appointment, charging the insurers, refilling products with suppliers, very intuitive interface, dental diagrams that facilitate the handling of treatments Cons There are not many cons for this software, I feel that the screen could show a little more information about the patient that is being treated. Review Source MT Michael T. Dentist/Owner Used the software for: Less than 6 months ### "100% satisfied customer. I cannot imagine owning my practice and using any other dental software!" June 28, 2018 5.0 Pros All inclusive package! Cloud based program is flawless! Customer friendly patient portal is great! All aspects of dental stuff is prefect and works seamlessly. Billing claims electronically, payments etc is top notch. Integrated bridge for taking X-rays directly into cloud works without problem and no 3rd party apps. Wow!!!! Would not trade iDS for anything. Cons No cons, truly and honestly!!!!! As an all-in-one program, there is plenty to learn. I'm a first time owner and support was always there for me, to get me through all areas that were new to me, mostly billing stuff. But the program is so intuitive that it really didn't take long. Review Source KN Khoa N. founder Utilities Used the software for: 6-12 months ### "The future of dental software" October 20, 2018 5.0 Pros Cloud-based, very secured. Can access almost anywhere. linked to DentalExchange. Has the longest run way to customize, to add more functionalities per request. Cons Lack of mobile app. Some UI features can be improved, such as going back/forth windows/sub-windows can be smoother. Review Source AD Andrew D. Dentist owner Medical Practice Used the software for: Less than 6 months ### "Technology and human personality . King of dental software !!!!!" January 10, 2017 5.0 Identalsoft works on all Macs and PCs. No servers needed just the cloud. Images are beautiful and the tech support ( Mien) are genius. The CEO ( Michael) will fight in your corner and will continue to adapt to your individual needs to run your specific dental office business. They are located in Silicon Valley California and can easily support all American time zones ( eastern central mountain Pacifica and Hawaiian. Dado Dentistry only endorses Identalsoft and I am glad I left my old Archaic software company which would not adapt to my needs. My office is now running in the 21st Century with identalsoft. Pros The CEO and tech genius are real humans. Cons No flaws because unlike other software company's they can adapt to win Review Source Talk to a Capterra advisor for free and get results within 15 minutes.