Powerfront

INSIDE

5 / 5 2 reviews

Who Uses This Software?

We work with Retailers, Banks, Energy and Water utilities, Universities, Automotive manufacturers, Telecommunication and Government clients to help them deliver outstanding customer outcomes.


Average Ratings

2 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Powerfront
  • www.powerfront.com.au
  • Founded 2004
  • Australia

About INSIDE

INSIDE is a cloud based live chat and customer engagement platform that delivers real-time, measurable and truly personalised customer experiences on your website. Loved by eCommerce, Digital, Marketing and Customer Service professionals around the globe, INSIDE has proven to increase website revenue, enhance customer engagement and reduce customer service costs.


INSIDE Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

INSIDE Reviews Recently Reviewed!


INSIDE has proven to increase website revenue, enhance customer engagement and reduce customer servi

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like about Inside is that it is very easy to use and they have a good technical support team to answer any questions.

Cons: What I like the least about INSIDE is that I have to pay a monthly budget to be able to use their service.

Easy, functional & visually engaging

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use
A great company to partner with
Continually evolving to suit our needs
Meets all of our reporting requirements
The visualisation makes our agents far more engaged with our customers