# Page 2 | INSIDE Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is INSIDE the right Live Chat solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148963/INSIDE/reviews --- INSIDE 4.6 (41) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of INSIDE ## Showing most helpful reviews Showing 26-41 of 41 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TM Tugba M. Team leader Retail Used the software for: 1-2 years ### "Great platform " October 14, 2020 5.0 Overall, happy Pros I love that we can see what a customer is typing before they hit send Cons That the customer doesn’t get notified when the agent is available. The customer needs to stay online to see that we have responded. Review Source RD Rei D. Customer Workforce Planner Financial Services Used the software for: 1-2 years ### "User Friendly" October 17, 2020 5.0 Been a really easy transition Pros functionalities of the chat platform easy to navigate and use downloading built in reports is quick and easy Cons Switching timezones to monitor departments situated in different platforms Review Source VR Valentina R. Customer Specialist Human Resources Used the software for: 1-2 years ### "Good tool to help your customers" October 21, 2020 5.0 Pros What I like the most is that Inside is really easy to use and to understand Cons There is nothing I dislike actually cause it's really a goog instrument for my job Review Source aM anna M. customer support specialist Human Resources Used the software for: 1-2 years ### "Useful instument" October 21, 2020 4.0 Pros the product is easy to use, and can fulfit perfectly our need Cons the image and the interface and the report Review Source DW Davian W. Chat Agent Marketing and Advertising Used the software for: 6-12 months ### "User Revieww" October 14, 2020 5.0 Great Pros This software is easy to use and is seamless across all channels to communicate with our clients. It's even easy to share products from the main website. Cons When the software is upgraded it can sometimes be difficult to adjust. Review Source EL Elliott L. Channel Support Champion Telecommunications Used the software for: 6-12 months ### "Inside is a good platform" October 14, 2020 5.0 Pros I enjoy the ease of use of Inside and the customising options that allow you to change/modify things freely. Cons I dislike the fact that it is not possible to screenshare outside of the website tab that the customer is on. Review Source KR Kate R. Senior Team Leader Used the software for: 1-2 years ### "Easy, functional & visually engaging" November 29, 2017 5.0 Pros Very easy to use A great company to partner with Continually evolving to suit our needs Meets all of our reporting requirements The visualisation makes our agents far more engaged with our customers Review Source CU Chintala U. Inside Sales Representative Information Technology and Services Used the software for: 6-12 months ### "I am an user for INSIDE and it is very much user friendly." October 15, 2020 5.0 Pros It is easy and fast to access ,best way to interact with the customer's. Cons Need more feature's so that we can use it and make easy for us. Review Source JC Juan C. Quality Assurance Cosmetics Used the software for: 6-12 months ### "Thank you!" October 15, 2020 5.0 I would say it gets the job done, and helps visually engage the employees for 24-7intouch. Pros It's a very cute environment for the beauty advisors working.....it makes work a little entertaining! I like programs that mask the dullness of work with a video game feel! That is awesome :) Cons I'm not too sure, I kind of respect the program as it is and can accept it. Review Source SH Shunling H. Sales associate Sports Used the software for: Less than 6 months ### "Feed back of Inside" October 15, 2020 4.0 Pros As a INSIDE user i can shop what I want without leaving my door, even there is physical sales associate show me styles ,colors ,even how to dress up or dress down, that’s something amazing, there is no difference between I walk in the store, the only deference is that more convenient and even saving my time. Cons No comment.honestly I like it with no comment. Review Source ABB Ana Beatriz B. CRC Retail Used the software for: Less than 6 months ### "My experience" October 14, 2020 5.0 Pros I like the project! I think the system is very interesting and allows you to create a relationship with customers. Cons Very confuse! I find it a little confusing at times, a little more simplified would be more beneficial for everyone Review Source FA Filipa A. Web Marketing Manager Sporting Goods Used the software for: Less than 6 months ### "Recomendo!" October 15, 2020 4.0 Pros Excelente serviço e acompanhamento da equipa técnica, com resposta imediata e apoio 100% disponível. Cons Algumas limitações de personalização para melhor serviço/experiência do cliente. Review Source AJN Aldrin James N. Customer Service Outsourcing/Offshoring Used the software for: Less than 6 months ### "INSIDE Navigation" October 15, 2020 5.0 Great! Pros Easy to navigate and to know what you are gonna do next to save information about chats. Cons Having hard time putting the customers information Review Source KW Kylie W. Recruitment Ambassador Higher Education Used the software for: 6-12 months ### "Great for Live Chat" October 14, 2020 5.0 We are using INSIDE to speak with visitors on the website and answer their questions. I find it really helpful. Pros I love that there are options for pre-written responses. Also, it is really helpful to see what guests are typing and where they are to get a sense of time zone. It is very easy to navigate. Cons I feel like I am often having to fix the disposition because the person leaves the site, I think it should ask for a disposition if someone leaves. Review Source sH sofiane H. Project manager Luxury Goods & Jewelry Used the software for: 1-2 years ### "There are always rooms for improvements" October 15, 2020 2.0 Pros The fact we can see browser history and the integration with the website Cons The deployment of new features and cutomization have always problem Integration with Salesforce is not so good Review Source KG Kelly G. Exec Direct Higher Education Used the software for: I used a free trial ### "Finally reaching the students where they are" October 14, 2020 5.0 Pros That we are able to proactively reach out to the students while they are browsing our site. We can provide them with real-time service and truly give them a personal feel not from a BOT. Cons Still learning right now, we dont have many negatives Review Source Similar Products Featured