--- title: "Gainsight CS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Gainsight CS Software - reviews, pricing plans, popular comparisons to other School Management products and more." source_url: "https://www.capterra.com/p/148980/Gainsight/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Gainsight CS Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Gainsight CS ## What is Gainsight CS? Gainsight Customer Success (CS) is the growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it gives teams complete visibility into customer health, expansion potential, and revenue risk—all in one platform. With powerful automation, trusted AI, and deep health scoring, Gainsight helps you scale outcomes without scaling headcount. From playbooks and success plans to CSQL tracking and journey orchestration, your team can take the right action at the right time, every time. And with the backing of Gainsight’s thought leadership and the Pulse community, you're not just adopting a platform—you’re joining the movement that’s defining the future of Customer Success. ## What is Gainsight CS used for? [Customer Success](https://www.capterra.com/customer-success-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Top alternative Featured Overall rating Based on 48 user reviews Reviews sentiment Positive 85% Neutral 13% Negative 2% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Gainsight CS?[Manage this product listing](https://www.g2.com/products/diamond-mind-tuitionpay/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Gainsight CS 4.4 (48) VS. [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (48) Ease Of Use 4.7 (94) Value For Money 4.1 (31) Value For Money 4.3 (74) Customer Service 4.5 (36) Customer Service 4.8 (90) ## Gainsight CS alternatives Highest Rated [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,094)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Totango](https://www.capterra.com/p/222281/Totango/) [3.7 (33)](https://www.capterra.com/p/222281/Totango/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/222281/Totango/) [SuccessBoard](https://www.capterra.com/p/10015269/SuccessBoard/) [0.0](https://www.capterra.com/p/10015269/SuccessBoard/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10015269/SuccessBoard/) ## FAQs about Gainsight CS Overview ### Which roles and teams benefit most from Gainsight CS? Gainsight CS is most used by customer success managers, account managers, and client success leaders who track account health, manage renewals, and coordinate customer outreach. Revenue and sales operations teams use it to analyze customer data and reporting, while support, technical services, and project teams monitor adoption, escalations, and service delivery. Answer based on 46 reviews Overview ### What company size and industries is Gainsight CS built for? Gainsight CS serves small businesses, which account for 55% of reviewers, most often in Computer Software at 39%. It also supports midsize businesses (30%) and enterprises (16%), with users in Information Technology and Services (17%) and Internet companies (10%), indicating a focus on technology-oriented customer success teams. Answer based on 48 reviews Features and Usability ### What are the key features of Gainsight CS? Gainsight CS offers account management, customer database, and customer segmentation for organizing customer records, plus health score, account alerts, and usage tracking/analytics for monitoring account status. It also includes workflow management, configurable workflow, campaign management, survey/poll management, reporting/analytics, and third-party integrations for customer engagement and reporting. Integrations ### Which third-party tools and platforms does Gainsight CS integrate with? Gainsight CS integrates with Salesforce Sales Cloud for account tracking, contract retrieval, and client details. Its catalog also includes Gmail, HubSpot CRM, Microsoft Outlook, Mixpanel, NetSuite, Slack, Tableau, and Zendesk Suite, covering CRM, email, analytics, finance, communication, reporting, and support workflows. Answer based on 15 reviews Getting Started and Support ### What training and onboarding options does Gainsight CS offer? Gainsight CS provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled learning sessions, documentation serves as written reference material, and videos offer visual walkthroughs. Answer based on 3 reviews Getting Started and Support ### What customer support options does Gainsight CS offer? Gainsight CS provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users say support is generally helpful and knowledgeable, with the team able to guide configuration changes and answer questions, though implementation can be difficult and requires careful setup before the system becomes easier to manage. Answer based on 3 reviews Features and Usability ### Is Gainsight CS easy to use? Gainsight CS helps customer success teams organize account plans, tasks, and playbooks, but it requires significant setup and training. Administrators often find rules, custom reporting, and Salesforce synchronization complex. Teams with defined processes and dedicated technical ownership typically gain more value than small teams seeking a plug-and-play tool. Answer based on 17 reviews Features and Usability ### How easy is the Gainsight CS interface to navigate? Gainsight CS provides useful dashboards, customer health details, and task views, but its interface can feel cluttered and difficult to navigate. Customer success users often appreciate access to account information, while administrators may face segmented settings, extra steps, and a learning curve when configuring workflows, reports, and integrations. Answer based on 13 reviews ## Features AI summary Based on 687 School Management reviews Capterra data shows that buyers of customer success software rank the following features as their top priorities: - **Customer Management** (**56%** of reviewers rated this feature as critical) - **Health Score** (**49%**) - **Reporting/Analytics** (**46%**) Gainsight CS supports all three of the features reviewers value most: **Customer Management**, **Health Score**, and **Reporting/Analytics**. Together, these capabilities give teams a clear view of customer relationships, help them track account health, and provide the reporting needed to spot trends and make informed decisions, allowing teams to improve retention and manage customer success more effectively. Customer Management 4.3 (12) 75.00% of 12 reviewers that rated this feature as important or highly important Store and organize information about customers and previous interactions Health Score 4.2 (11) 72.73% of 11 reviewers that rated this feature as important or highly important Calculate a company, client account or person's health via a scoring system Reporting/Analytics 4.1 (15) 66.67% of 15 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Customer Database 4.7 (6) 66.67% of 6 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Onboarding 4.1 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Workflow Management 4.0 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Gainsight CS 30 features ### All Features - Account Alerts: Informs of any account changes and notifications - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Advocate Management: Track and manage advocate communication, engagement, and performance - API: Application programming interface that allows for integration with other systems/databases - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Management: Store and organize information about customers and previous interactions - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Health Score: Calculate a company, client account or person's health via a scoring system - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Real-Time Analytics: Analyze and gain insights into data in real-time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (48) 4.4 Based on 48 reviews ## Pricing Value for money 4.1 (31) ### Starting price Free trial not available Value for money 4.1 (31) 4.1 Based on 31 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (36) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (36) 4.5 Based on 36 reviews ## User reviews Overall rating 4.4 Based on 48 reviews Filter by rating 5(26) 4(15) 3(6) 2(1) 1(0) Mentioned topic Sorted by most recent JW James W. Revenue Ops Manager Information Technology and Services ### "Gainsight admin review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 May 27, 2024 Overall, I haven’t had the best experience with Gainsight. The onboarding process was poor, the system feels old fashioned compared to the likes of Hubspot, Salesloft and Salesforce, and what features are redeeming about it are complicated to get working due to the nature of the system Pros The features offered by gainsight such as the C360 account view, timeline tracker, analytics and CTA rule engine do provide great ability to track and digest what’s going on with our customer base Cons The set up is very long winded and not user friendly. Once you have gotten to grips with how information integrates with gainsight and how to build CTAs in the rule engine it isn’t particularly hard, however there are tons of hidden system limitations and nuances that just make the system feel old, out dated and clunky. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RF Rodrigo F. Senior Customer Success Partner Computer Software ### "Amazing tool for Customer Success team " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 13, 2024 very positive experience so far with Gainsight and I look forward to using and learn more about how to use it in full power in my day to day with customer success tasks. Pros I love that we can see how well our customer are doing based in their usability of their dashboard, health score, etc.. every time before I speak to a customer I check insight to get the insights I need. Cons I think there is a lot to be explore so have found something that I dont like yet. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RJ Rebecca J. Sr Manager Information Technology and Services ### "Great platform to engage with customers" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 November 9, 2023 Pros I like the ability to track communications and get a more accurate temperature read on the customer satisfaction Cons Would love to use it more for customer advocacy but haven't had the chance Switched from [Snowflake](https://www.capterra.com/p/148267/Snowflake/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Pascal A. Gestion de clientèle Accounting ### "Outils de points de vente " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 October 3, 2023 Pros L'augmentation de rétention et des revenusTrès très facile à utiliser. Cons Le logiciel automatise chaque étape et points de contact dans notre modèle client lifecycle.La courbe d'apprentissage est raide Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Sal K. Customer Success Manager Information Technology and Services ### "Gainsight" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 11, 2023 So far we are still in trial phase Pros The comprehensive dashboard and easy to use cockpit for timeline activities Cons Takes some time to load and refresh data Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DW Dustin W. Partner Delivery Manager Information Technology and Services ### "Great software for customer success " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2023 Pros The timeline view is wonderful for customer tracking. I can easily collaborate with my team and tag them on issues that need immediate attention. Cons I do dislike the dashboard view but this could be the way my team has customized it. There is a lot going on and it can be confusing at times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Account Manager Telecommunications ### "Great pairing with SFDC. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 February 8, 2023 Pros Love the ability to document all customer communication and events all in one place so that anyone can see what has been happening with a customer. Cons Being able to customize things is not always the easiest. Even with having a Gainsight Admin to help with this we ran into road blocks. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AL Amy L. Analyst Computer Software ### "Customer Success Software" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 January 13, 2023 The Customer Success team loves the platform and it is their main CRM. For me, I perceive it's value for the team, but I wish it was more intuitive Pros It is good at tracking client communications and health score. By using success plans, we can proactively show ROI and we can create dashboards and reports without the need of other platforms. It also counts with Gong and Salesforce integration. Cons It might create lots of duplicated records and it is not so intuitive and easy to use and to create rules. The initial set up isn't so simple and Gainsight made us pay an additional consultancy service. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PI Pranav I. RevOps Manager, Analytics Computer Software ### "Easy to use Customer Success Management & Analytics Tool" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 12, 2023 We have integrated Gainsight for our customer success workflows, and the experience has been a mixed bag. The ability to demonstrate customer health, automate surveys, creation account plans are some of the impactful features, however, the challenges with reporting, and real-time bidirectional sync with Salesforce make a life for admins challenging. Pros Gainsight provides solutions for most customer success workflows like account health, advocacy, customer satisfaction surveys, NPS, and account plans. The UI is user-friendly and self-serving Cons The lack of real-time bidirectional sync with Salesforce and complex rules engines make life slightly challenging for admins configuring the tool Switched from [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Director of Customer Success E-Learning ### "The best tool to manage your clients as a Customer Success team member" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 21, 2022 I am very happy because I can finally manage my clients in an easy way, check their customer journey status, they health, the notes from previous calls and the interactions. Pros It is super flexible. The reporting capabilities as very advanced, the support team is always able to help, and it's possible to get anything important in a couple of clicks. The interface is clear and easy to understand. Cons The tool is very powerful so it's not so easy to use at first. There are so many components that could make your life easier, and it's important to carefully go through the documentation (spending A LOT of time) to be able to understand how it works. Don't try to use it without having studied, it will be a terrible mistake Alternatives considered [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/) Reasons for choosing Gainsight CS it's definitely better for what we need, and the interface is much easier Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/148980/Gainsight/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.