Who Uses This Software?

Call Centers & BPOs, Insurance, Banking and Financial Services, Telemarketing Agencies, All Direct Sales Agents (DSA), Recovery & Collection Agencies, Education, NGO, Information Technology


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
  • Training
    Documentation
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Sunoray Solutions
  • www.tentaclecloud.com
  • Founded 2012
  • India

About Tentacle

Cloud based software and mobile app solutions for SMBs that they can implement and manage real-time. We help SMBs to Acquire, Service and Retain customers thereby significantly increasing their Sales, Profitability and ROI. Convenient usage on cell phones via our apps provide SMBs all benefits without the worry of upfront investments towards infrastructure, hardware or software.All this can be managed by client users through an easy-to-use interface on the cell phone or laptop.


Tentacle Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center
  • Auto Dialer
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • CRM
  • Inbound Call Center
  • IVR / Voice Recognition
  • Lead Distribution
  • Outbound Call Center

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