# OutboundEngine Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OutboundEngine the right Email Marketing solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149002/HubSpot-Marketing/reviews --- OutboundEngine 4.4 (45) [View alternatives](https://www.capterra.com/p/149002/OutboundEngine/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of OutboundEngine Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews LS Lori S RealtorReal Estate, Self-employedUsed the software for: More than 2 years. “The software is user friendly, works well on desktop and mobile devices, and I love that it syncs to my social media accounts so I can stay top of mind with my contacts with minimal effort.“ February 27, 2023 AO Ashley O RealtorReal Estate, 51 - 200 employeesUsed the software for: 1-2 years. “Having to disconnect and connect constantly, seeing how many people unsubscribed and weren't using it on my list of contacts, difficulty with the reviews portion working for my past customers and getting reviews from people.“ February 27, 2023 AD Anna D Associate Real Estate BrokerReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “The easy to use App prompts me to follow up with my hot leads and the highly engaged clients.“ March 7, 2023 LD Leslie D Sales Associate, REALTORReal Estate, Self-employedUsed the software for: 1-2 years. “Getting help from customer service is way to slow. “ February 21, 2023 JH Jacqueline H Real Estate AgentReal Estate, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Customer service has been amazing when I've had to reach out to them for any reason. “ March 2, 2023 ## Showing most helpful reviews Showing 1-25 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michelle Y. Realtor Real Estate Used the software for: 6-12 months ### "Great Posts and Customer Service" February 27, 2023 5.0 Only positive. Great Support and responsivness. We get alot of compliments on our posts. Pros I don't have to worry about coming up with my own content,. The content is great and timely. Cons The system can not post to Instagram which is important to me. Reason for choosing OutboundEngine No, liked what we heard from the first call. Review Source WB Wesley B. Associate Broker Real Estate Used the software for: 1-2 years ### "One marketing plan deserving of my renewal." March 2, 2023 5.0 Just over a year ago, I signed up with many new marketing programs. Out of 6 new programs, this is the only program (out of my new programs) that I felt was worthy of renewing at the end of the year. Pros I like the calls to keep my motivated and generating progress with the system. Cons I wish I could have more of my client base involved without the extra costs. Reason for choosing OutboundEngine Just over a year ago, I signed up with many new marketing programs. Out of 6 new programs, this is the only program (out of my new programs) that I felt was worthy of renewing at the end of the year. Switched from [Crexi](https://www.capterra.com/p/229507/Crexi-PRO/) Just over a year ago, I signed up with many new marketing programs. Out of 6 new programs, this is the only program (out of my new programs) that I felt was worthy of renewing at the end of the year. Review Source Greg H. CO-Owner Real Estate Used the software for: Less than 6 months ### "Not a good option" May 12, 2021 1.0 Nothing right now is being solved for us, extremely un happy with this service. Pros The posting for us on social media is the best feature for us. With that being said that was also one of the problems. Cons We signed up with Outbound Engine with high hopes they would help us grow and post content for us. Thinking they would be able to do what they say they could, we signed a 1 year deal. After using them now for 4 months we are very unhappy with the product they offer! The content they post is not relevant and we have not gotten one lead from the service. We are stuck using them even thought the service is terrible, because we signed a 1 year contract. I would recommend going with another company. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Vendasta](https://www.capterra.com/p/168614/Vendasta-Platform/) Reason for choosing OutboundEngine They gave us a great sales pitch but it has fallen short of what they pitched us and therefore our expectations. Review Source LS Lori S. Realtor Real Estate Used the software for: 2+ years ### "Excellent Product Overall for Contact Engagement" February 27, 2023 5.0 Customer service is phenomenal, they have helped me add and remove features depending on my needs over the years. They respond right away, always follow up, and have helpful tips to follow up with my engaged contacts as well. Pros The software is user friendly, works well on desktop and mobile devices, and I love that it syncs to my social media accounts so I can stay top of mind with my contacts with minimal effort. The content is always professional and accurate. I've only opted out of 2-3 campaigns over the past several years. Cons I was not easily able to add multiple office locations and license numbers - I'm licensed in two states and the fields aren't really set up to allow for that.I was disappointed when the auto-sync contacts from gmail/LinkedIn feature went away. I'm not at all keeping up with adding new contacts into the system manually and don't want to upload a new csv and deal with duplicates and removing people who have opted out or that I don't want to communicate with. I have thousands of contacts and it's too difficult to keep track.I wish the website was more robust. Reason for choosing OutboundEngine I don't want to lose my contact list and engagement history or my website that is printed on all my marketing, business cards, etc. I have always received exceptional customer service and they've worked with me in down times to make it affordable so I really appreciate that. Review Source KY Kevin Y. Broker Owner Real Estate Used the software for: 2+ years ### "Outbound Engine" March 4, 2023 5.0 Great experience overall! When I need help there is always someone to talk to that can help with my issue. Pros Most importantly, frequent post of relevent content that is posted for me. Very little effort on my behalf to have nice content posted to all of my media sites. Cons I could not easily use the material for posting to my blog. Review Source MH Melanie H. Team Leader | Loan Officer Financial Services Used the software for: 2+ years ### "The ROI When Using Outbound Engine Is Spot On" February 21, 2023 5.0 I find the staff to be very helpful, accommodating, and they completely understand their product. I think the team is a valuable part of the services they provide. Pros Outbound Engine makes it simple to use with the support email address. All I have to do is send my list of prospects and they get them uploaded, checked, etc. I also like the monthly call I get from my personal Customer Service agent to make sure I'm not missing any of the features available or to remind me to send over all of my new prospects. They handle all of the opt outs and I don't have to deal with any of that. Cons I wish the templates they have to respond quickly to clients were not so "generic" and look like automated responses. I always end up writing my own message. I have tried to save my messages to use as templates, but I haven't been able to make it work yet. Probably user error on my part. Review Source JR Joel R. Broker,Coach,and Mentor Real Estate Used the software for: 2+ years ### "Ease of Use of Outbound Engine" March 6, 2023 5.0 Keeping my clients informed and being in contact with them. Pros Let the software run itself. I am a user who likes to set it and forget it. I know that my database believes I do nothing else but post and send emails. The software makes my life easy. Cons I wish that the software would send email newsletter from Outbound to all my contacts, not only a test amount. Alternatives considered [Cloze](https://www.capterra.com/p/186061/Cloze/)[BoldTrail](https://www.capterra.com/p/176447/BoldTrail/)[Referral Maker CRM](https://www.capterra.com/p/161832/Referral-Maker-CRM/) Reason for choosing OutboundEngine Ease of Use-Set it and forget it Review Source VR Verified Reviewer IT Manager Wholesale Used the software for: 2+ years ### "Hassle-Free email service" April 13, 2020 5.0 So far we've had a great experience with the platform. 10/10 would recommend for the promotional products industry. Pros Good customer service. Emails are scheduled for you. Able to see client interactions. iOS App and reports Cons Reporting could improve but the basics are there. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing OutboundEngine Industry specific solution. Review Source Response from Elm Street Technology June 27, 2020 We are glad that you had a great experience with the platform. We love helping our customers achieve their goals and provide them with the best customer experience possible. Thank you for your comment regarding reporting. We are truly interested in hearing constructive feedback and try to remain productive in implementing changes. Thank you again for your review! Best, The OutboundEngine Team Marion M. Broker Associate Real Estate Used the software for: 2+ years ### "Great Program" March 2, 2023 5.0 Excellent! Pros Outbound Engine makes sure I reach out to my current and potential clients with relevant industry information. Cons I wish I could occasionally edit the articles when it is not what we do in the state of Colorado. Review Source Bill V. Owner Insurance Used the software for: 2+ years ### "People there are great. Used customer service several times with very high service every time." October 3, 2017 4.0 Content for my social media and a newsletter email for my clients. Pros Content is good and the delivery is great. They do both email newsletters and social media posting to the top major ones. Cons You cannot customize the content. It would be useful to have some more control of the details of the content. Review Source Response from Elm Street Technology March 26, 2020 Thank you so much for sharing your feedback! We are glad you were satisfied with our email marketing and social media services. We are a growing company and your feedback is extremely valuable so we can continually improve our services. Best, The OutboundEngine Team LA Lynda A. Associate Broker Real Estate Used the software for: 2+ years ### "Great help in emailing reminder messages" February 27, 2023 5.0 All of my experiences with OutboundEngine has been good. No real problems but great content in my messages. Pros The software is easy to use. It releases me from worrying about keeping in contact with my clients. Customer service is exceptional Cons My contacts' email addresses got mixed up one month. Reason for choosing OutboundEngine The price, the convenience of the software use and the customer service availability. Review Source JC John C. Realtor Real Estate Used the software for: 1-2 years ### "Monthly newsletter email campaign " February 27, 2023 5.0 Pros Ease of use and relevant real estate content. Cons Too many recipients have opted out and less than half are getting the emails Review Source JC John C. Realtor Real Estate Used the software for: 2+ years ### "Very Pleased" February 27, 2023 4.0 very good Pros I was able to stop expensive Post Office visits with twice monthly emails Cons I have lost some clients through spam or address changes Review Source DK David K. Realtor Real Estate Used the software for: 6-12 months ### "Real Estate E-Mail campaign." March 6, 2023 5.0 Wanted to gain more real estate leades. Pros Needed a large e-mail base which I had to create and that was not effective for me. Cons The e-mail campaign did not work for me. Review Source bC bobby C. Used the software for: ### "great social media tool" October 4, 2016 5.0 Great social media tool. It makes managing my social media posts and interactions easy and automated. Review Source AO Ashley O. Realtor Real Estate Used the software for: 1-2 years ### "Over a year of use" February 27, 2023 4.0 Pros I liked that it shared on multiple social media platforms, combined with email campaigns and an ability to send personalized email campaigns between scheduled posts. Content shared was relatable and applicable to my industry. Cons Having to disconnect and connect constantly, seeing how many people unsubscribed and weren't using it on my list of contacts, difficulty with the reviews portion working for my past customers and getting reviews from people. Reason for choosing OutboundEngine I liked the idea of a 3rd party crm to have control over my contacts while I was switching brokers. Review Source AD Anna D. Associate Real Estate Broker Real Estate Used the software for: 2+ years ### "Modern & Professional Service" March 7, 2023 5.0 It is easy to use. The newsletters and the socilal posts look really nice, modern & relevent.I love the App. It is super easy to keep track and to follow up with my clients. Pros I like that the newsletters and social posts are automated. I set it and forget it. The easy to use App prompts me to follow up with my hot leads and the highly engaged clients. Cons I wish the FB posts would also appear on IG. Review Source JH Jacqueline H. Real Estate Agent Real Estate Used the software for: 1-2 years ### "The benefits of having outboundengine" March 2, 2023 5.0 Customer service has been amazing when I've had to reach out to them for any reason. Pros I really like the ease of use, the colorful display and the relevant info it provides to my clients or potential clients. integrating it to my social media was effortless. Cons Can not say anything bad about this product as of this moment. Review Source CG Chris G. Realtor Real Estate Used the software for: 2+ years ### "Lots of good, but some bad" February 21, 2023 5.0 Customer service has taken a huge plunge and it's frustrating. I've struggled with customer service for about 6 months; first I got super slow responses (2 weeks, on average) and now I get NO RESPONSE at all. I've sent several emails with no response. I hate calling because I get re-routed again and again, and there's a weird beep in the middle of every conversation that cuts off what's being said so myself and/or the CSR has to repeat what they're saying. Pros I like that I don't have to write any content, or manage my database and send the emails myself. I love having someone/something do that for me. Cons The referral campaigns seem to come out too often and I get very little results from it. I'd like to see that happen only once or twice per year. Review Source BE Bruce E. Broker Associate Real Estate Used the software for: 6-12 months ### "Stay Away...very expensive for simply sending out basic emails" November 21, 2019 1.0 Terrible. Pros Professional looking. Nothing more. Rep did not even know how to import more than half of my database and told me I had to manually enter each address. Cons First one must understand the salesperson will tell you repeatedly upfront the service is monthly and you can stop whenever you would like. Once you join and try to cancel then you suddenly are told you have a yearly service. Their are monthly programs but NOT yours. Secondly, the service is sophomoric at best and simply a blank template sent to YUOR database twice a month for hundreds of dollars a month that you apparently can’t cancel for 1 year. Third and finally, this is supposedly for real estate professionals. If so, then it is understand this is a relationship business and as a professional I must bring value to my customers and the day I don’t they can cancel. I have had customers cancel for various reasons and have come back for the simple fact I allowed them to cancel and that I bring value and honesty to them. Desperate people and companies that need the money because they consider each sale as one and done will never allow such. Governor yourself wisely. I would suggest look elsewhere. Review Source DC Diane C. Realtor Real Estate Used the software for: 2+ years ### "Outbound Engine" February 27, 2023 5.0 Seeing less engagement with current market shift Pros This markets to sphere and updates from my contact list without me having to touch anything. It’s quick, easy and cost effective. Cons Marketing needs to be placed on all social platforms, not just Facebook and LinkedIn. Review Source KP Kathi P. Real Estate Broker Real Estate Used the software for: 2+ years ### "Contact management is critical in real estate." February 21, 2023 5.0 Staying in touch with past clients can be so time consuming and this takes care of it for me. Pros It really runs itself, I just add my clients to the database. And my monthly call from my rep to review things is great!! Cons It took me awhile to get use to, but now it’s running smoothly. Reason for choosing OutboundEngine It was an answer to my marketing concerns. Covered what I wanted taken care of. Review Source EC Ellen C. Realtor Real Estate Used the software for: 2+ years ### "Success is your choice." February 23, 2023 5.0 It's the best way I know how to keep my name in front of people without doing the work. Pros I don't have to do anything but enter emails of contacts. The content Outbound uses is relevant and useful. I have people that I know are never going to need my services as a real estate agent but always read the newsletter. Cons Nothing comes to mind. Again, you don't have to do anything but enter emails of new contacts. Review Source DF Danielle F. Marketing Assistant Real Estate Used the software for: 6-12 months ### "Good program for email blasts" April 8, 2018 3.0 Helpful with my newsletter blasts Pros The feature to see how many people opened and/or clicked on my newsletters give me the ability to see what my clients are interested in. Cons The design capabilities seem limited. I would prefer it to give me more abilities to customize my newsletters. Review Source Response from Elm Street Technology June 17, 2019 Hi Danielle, Thanks so much for sharing your experience with OutboundEngine! While we do use a template to guide email newsletter creation, we have a few options in the application to allow you to customize them. Feel free to contact our customer success team from 8 am - 6 pm M-F CST at 888-988-5526 or support@outboundengine.com -- they'd love to help! Thanks, OutboundEngine (888) 988-5526 support@outboundengine.com DB David B. REALTOR Real Estate Used the software for: 2+ years ### "Leave your Marketing to the Professionals at Outbound Engine!" February 21, 2023 5.0 Anytime I have a question or would like to customize a new Listing. All I have to do is reach out to my account executive and it's done! Pros Outbound Engine does all of the work for you and they make me look like a "Rock Star"! My Friends and Clients think I am up until the wee hours preparing these amazing informational pieces. I just smile and nod and say: "Thank You!" Cons I have only good things to say about Outbound Engine! I have a testimonial video on their website on how much I value their product. Review Source Similar Products Featured