Symtrax

Compleo Suite


4.5 / 5
15 reviews

Who Uses This Software?

We serve both internal and external stakeholders to provide document output and management solutions that are compatible with cloud, mobile, and other industry standards.


Average Ratings

15 Reviews

  • 4.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Contact Symtrax for pricing details.( 15 day free trial)
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Symtrax
  • www.symtrax.com
  • Founded 1989
  • United States

About Compleo Suite

A complete document output management solution designed to manage, convert, distribute and print output files from any system.


Compleo Suite Features

  • Collaboration Tools
  • Compliance Tracking
  • Document Archiving
  • Document Assembly
  • Document Indexing
  • Document Retention
  • Electronic Signature
  • File Recovery
  • File Type Conversion
  • Offline Access
  • Optical Character Recognition
  • Version Control

Compleo Suite Reviews Recently Reviewed!


Capterra loader

Document Continuity!

Nov 27, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is the third company I've worked for that utilizes Compleo for their document distribution needs. As far as I know, it is the only tool I know that allows us to convert mass printouts from various platforms (particularly iSeries), workbooks, etc., into beautiful forms, then e-mail/distribute with ease.

Some amount of setup is involved to parse and map fields, design overlays, and set preferences for distribution methods. Being able to select fonts, add barcodes, logos, rearrange the data, etc., gives us the flexibility to add a professional finish to all our documents.

Cons: Needs a bit of babysitting on occasion, when the server is clogged, but for the most part, runs seamlessly behind the scenes.

We did have issues trying to "locate" the overlays when our network crashed and didn't have access to the Compleo suite. They aren't stored anywhere in a format that is accessible to other packages. We ended up having to draw them in Powerpoint and Excel and generate manual documents.

Overall: We utilize Compleo for much of our EDI, Shipping, Purchasing, and Invoicing documents. It is super reliable, and provides seamless integration with our systems. Once set up is complete, there isn't much to do except kick the server if something hiccups in the network. Compleo waits for document events to occur, grabs and formats them as instructed, distributes them (to the right person every time), and files the original away - basically saves an entire FTE! Doesn't get much better than that.

Great Conversion Tool

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I am able to create amazing Excel reports using Compleo for my Mainframe applications. Instead of getting a whole new financial system, we upgraded Compleo and reformatted the reports which my boss now calls, the new Financial system lol

Cons: That i don't have enough resources to really expand on everything we are capable of doing with it.

Overall: We currently use Compleo to convert Spooled Files from our AS/400 and have them emailed to our users. We use this for all Financial Reporting, Operation Detail reports to US Customs & Border Protection, among using it for scheduled reports and emails to the users. Our customers and Customs depends on it daily.

Just right for our sight

Nov 27, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It automates a lot of functions which frees the IT staff for other less mundane functions.

Cons: Because of it robustness and our full utilization of the software, sometimes it is difficult to wade through the problem solving steps to find the answers.

Overall: Our experience has been good. We have a product that works on the platforms we need it to work on. (We have an IBM iSeries and sometimes it is difficult to find software that will work on it.) It also works on other platforms so no need to look at different software packages for each platform. The software just runs, and runs, and runs. Very little intervention necessary.

Capterra loader

Great Product for converting spool files

Nov 27, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Its very impressive to see what compleo is able to do, I have used both supervisor, explorer and layout, and its ability to interface with the as/400 and make pretty, usable documents form spool files is impressive.

Cons: The only negative i see with the product is the pricing model, i do not like subscription pricing, its expensive, i would prefer a perpetual license with maintenance support as needed.

Overall: Converting spool files into documents to send to clients. It works and its automated.

Compleo overview

Dec 04, 2018
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: I like the features and its capabilities. However, there is no good way to see or figure out what it does or how to make it do what you want it to. The first time I called support, they told me I would have to pay for services.

Cons: User friendliness is non existent. There is no help text.

Overall: I walked into a business that had it up and running. It took me a very long time to figure out how it worked and how to make it do what I wanted. I had to basically bang on it until I got the result I was looking for. Called support and they said I would have to pay for services. After that, I did get help from support a few times. A descent manual or help text or support that would walk you through the scenario you are trying to conquer would be fantastic and make me love the software more. When the software fails or gets stuck, it is very hard to figure out what the problem is.

Use of compleo software in our business

Dec 07, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It provides form creation and delivery for our manufacturing system.

Cons: It takes quite a lot of time and effort to learn how to make Compleo work in the manner that you want it to.

Overall: Compleo provides us a way to enhance the formatting and delivery of our IBM Power System driven manufacturing system. The ability to create custom forms with the actual manufacturing system is weak. With Compleo we can create forms for things like customer statements, invoices, bills of lading. We also use to deliver some analytical reports from the system as well.

Great to Get data with

Nov 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We use this software to get data from multiple sources and to create import files for third party vendors. It works great

Cons: Does not work well with SFTP. We have tried several times and it just does not want to connect. We have ended up using another product to push the data to its final destination.

Application support point of view

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I'm not really user of the Compleo suite so I cannot speak in this regard. My role is application support, which includes deployment, configuration and incident management.

First 2 aspects - deployment and configuration - are really very straightforward and well documented. For the incident management in my almost 10 years period supporting the application through many different versions I didn't have really any incidents. It's truly "set it and forget it"

Cons: In Compleo Explorer (v7.1) we can choose many fields/columns for the browse pane, but we cannot re-arrange them anymore which was possible in previous versions.

Compleo Suite

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to maintain and use and very reasonably priced.

Cons: Nothing I could think of. I had no issues with this SW

Overall: Very good experience, very good SW.

Good Product

Nov 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: This is a good straight forward easy to use product

Cons: The supervisor can sometime get caught up looking at old documents.

Best tool for handling spool AS400

Dec 05, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ability to manipulate data and flow management

Cons: It should be a little more user friendly

Expensive but gets the job done

Dec 04, 2018
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Once configured, it just works for the most part. We have a number of queues that do various things from sending an e-mail with a text, saving a PDF, etc.

Cons: The older versions were a lot easier to maintain. The requirement for a Windows license server as compared to installing the license on the AS/400 has greatly complicated the configuration and has made it less reliable.

Overall: When we've had issues, often time very basic things, like using an authenticated SMTP server to send the mail, is met with "You need to buy this expensive product in order to do that." As with any AS/400 hardware or software product, you can add a zero or two to the price compared to the equivilent product on more popular platforms.

disappointed

Nov 27, 2018
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It makes managing AS400 queues very simple and straight forward

Cons: In the 5 years I've been here it seems the support has steadily become less responsive and the price has outpaced other software license prices by a wide margin.

The cost to value equation is beginning to tip out of their favor.

Capterra loader

Compleo is amazin!

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use and has a lot of functionality built into it. Make our lives easy when needing to create reports from our iSeries.

Cons: I have no cons! Compleo lives up to it's word!

Overall: I just started working at my new job and found out they were already using Compleo so I needed to learn how to use it. I was blown away at how user friendly it was.

Ease of reporting--realized

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was most impressed with flexibility the ease of reporting with the software package.

Cons: I really cannot say anything negative about this software.