Ozonetel Systems

KOOKOO CloudAgent


4.5 / 5
19 reviews

Who Uses This Software?

We serve across 20 verticals ranging from SMBs to Enterprise including eCommerce, hospitality, hospitals, logistics. We can deliver in 160+ PSTN & VOIP countries .


Average Ratings

19 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $45.00/month/user
  • Pricing Details
    You can get most Enterprise level features at a 40% lower TCO
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Ozonetel Systems
  • ozonetel.com/
  • Founded 2007
  • India

About KOOKOO CloudAgent

KOOKOO is an omnichannel contact center suite used by 1500+ businesses worldwide for their inbound and outbound interactions. Access enterprise level cloud features at 40% lower TCO, in both VOIP and PSTN countries. Reduce handle times, and exceed SLAs with multiple tools: IVR, speech recognition, intelligent call routing, bots, live monitoring, dialers and more. Go live in a few hours, even integrating with your existing telecom provider if needed.


KOOKOO CloudAgent Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Call Center Management
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Lead Management
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Surveys

Vendor has not completed this information.

  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

Vendor has not completed this information.


KOOKOO CloudAgent Reviews Recently Reviewed!


Capterra loader

Advanced and an intensive solution that meets all requirements

Jun 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The exhaustive list of features that are available

The ease in which the software was integrated with the CRM App

Total control of all features at the admin end enabling choice of critical decisions and executions without having to wait for support or assistance

Good Support team willing to assist exclusively and with utmost priority

Cons: Unable to change the layout / page colors for admin & users to be able to distinguish

Basic help document that does not relay much info

Overall: Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight

CloudAgent review

Jun 19, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is user-friendly, The reports are very apt & user-friendly. The user interface is good.

Cons: It lacks proactiveness to inform the end user if there is a technical issue.

Disclaimer should be provided for eg; A particular report is available for XX days only. Also, if XX days are passed, reports can be retrieved or not.

Overall: We have set up our call center team using this software. We are not using any CRM as it covers most aspects compare to CRM based on our requirement.

Good product but can be the best!!

Jun 14, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: - Easy to understand

- Quality of back up support is very good

- Ownership of the account manager is fabulous

- Support for initial training is also very good

Cons: - Lacks direct crm integration

- Inbuild CRM will change the feature and increase usability without spending at multiple places for an organization.

Overall: - Kookoo helps my back end operation team in their everyday work by providing a professional way to increase the caller experience.

- Gives the manager the real-time performance of the agents.

- A good software setup helps the organization to grow.

KooKoo CloudAgent EF Implementation

Jul 01, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The support and customization during the setup. The support after it was initially setup has been excellent as well. The Auto Call back feature to avoid waiting on hold is one of the best features for our Call Center Customer Service Center. I has integrated well with our CRM and has been easy to use and change as needed.

Cons: We have experienced a couple technical issues with the lines and outbound calls but they were addressed quickly.

Overall: It has been a good experience and the team has been very responsive and able to solve any issues right away. They helped to design the right system for our needs and have supported it as changes or recommendations were voiced.

A simple product with great support.

Jul 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Been using CloudAgent for almost 4years. Treebo loves the simplicity it has to offer. Reports are detailed and has numerous options which allow a lot of deep dive for a contact center set up. AI effort is quite mature and Ozonetel's ability in AI has resulted in quite a cost difference.

Cons: Teclo facing connectivity issue are visible sometimes. However, not sure if Ozonetel can change this.

Finally a stable cloud based calling partner

Jul 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Provides a lot of options at User Interface to play with skills and call routing. Easy to use screens and provide lot of insight through reporting

Cons: Agents login are stuck some time, which requires a cache clean up to continue

Overall: We tried a lot of services, none of them proved near KooKoo. Its actually serving all our purposes. Support is fast and accurate.

Cloud Agent Review - Ozonetel

Jun 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of using is the best feature and promptness from the team.

Cons: dialler report preparation time takes long at our end. it should be easy to generate through software features

Overall: We use for customer complaint handling.

Good Product

Jul 02, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Kookoo helps in handling the back end operation team on everyday basis in professional terms, also helps in increasing the caller experience.

It helps manager to figure out the performance.

Cons: It is more dependent on internet availability in case of handling calls at multiple locations.

Overall: Overall experience is Good, Helpful Product.

Capterra loader

Good Hybrid telephony product

Jun 25, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Hybrid model where we use our own PRI/SIP for Telco. Good reporting portal.

Cons: Real time SIP/PRI usage to take up decisions as we use multiple telco vendors.

Nice Product

Jun 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: This product has the most advanced features for Agents and Admin

Cons: Still has limited functionality . Agents cannot monitor them selfs at all levels.

-

Jul 10, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Reporting Work- Log in, Break, call report

Cons: No segregation of Missed calls. Have been asking this for last 1 year, but no result

A perfect product

Jun 25, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use is the best thing that we liked about the product.

Cons: I believe the communication channel can be improved.

Capterra loader

amazing experience working with the team

Jun 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: When we started working with ozontel, we were unsure about using the product, setting up call centre. We got it all done in just few days. Team is excellent and so helping. Support team is available all the time on call. Hope to receive the same services in future as well.

Cons: I wish they can have their own CRM, we are facing the issue in integration with CRM.

Overall: Going well and hope to be same for the future as well

Excellent Performance

Jun 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Accuracy and Appropriate data avaialable in detail

Cons: Slowness experienced and sync will take time

Worth using Kookoo Cloud Agent

Jul 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Cloud Agent software is very easy to install and best part is that it is compatible with almost all flavors of Microsoft Windows. The admin panel is very easy to use that anyone can make logical rules and that will be ready to use as a service.

Cons: No such Cons so far. One thing that the kookoo platform may not be feasible with Apple devices like MAC, IMAC or Ipad.

Overall: It is good so far.

It is very simple and easy to use

Jul 02, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The CloudAgent is working fine, there are no hanging issues with this software.

Cons: There is some bug in this software because of some time calls not connecting.

Overall: All are agents clearing the cache, temporary files, cookies, history of browser 2 to 3 times a day. Its need to be resolved by KOOKOO CloudAgent.

Best Call center Software

Jul 02, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Product is Excellent, especially AI,Good for any organisation

Cons: Came up with nothing , which i like the least.

At NeoGrowth

Jun 20, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Recording is clear

Good use for internal purposes

Data is available for the user

Cons: Few scenarios where calls dont get connected . Resolutions come in one day thats too late

Overall: Good

Additional Features

Jun 14, 2019
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Time for implementation and generic available modules.

Cons: Team, you need t provide all 3 modes with the setup you provide. Predictive, power & manual.

Physical support also needs to be provided along with contact centre support

Need a manual on how to use this software as there are many items where the team need visibility on however the resolution gets delayed due to unavailability of product manual.

Overall: So far its a 3/5 experience.