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Ozonetel CloudAgent is an omnichannel contact center suite used by 1500+ businesses worldwide for their inbound and outbound interactions. Access enterprise-level cloud features at 40% lower TCO, in both VOIP and PSTN countries. Reduce handle times, and exceed SLAs with multiple tools: IVR, speech recognition, intelligent call routing, bots, live monitoring, dialers and more. Go live in a few hours, even integrating with your existing telecom provider if needed.
Provider
Ozonetel Communications
Located In
United States
Foundation
2007
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Live Online, Documentation
Support
24/7 (Live rep), Phone Support
We serve across 20 verticals ranging from SMBs to Enterprise including eCommerce, hospitality, hospitals, logistics. We can deliver in 160+ PSTN & VOIP countries .
Content Source: CloudAgent
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CloudAgent Reviews
Pros
I wanted to thank you all for the excellent support we have gotten from your end. Your speed and technical understanding has been excellent.
Overall experience with cloudagent has been extremely good and i will recommend it to other users with similar requirements.
Kookoo helps in handling the back end operation team on everyday basis in professional terms, also helps in increasing the caller experience. It helps manager to figure out the performance.
The ease of use is the best thing that we liked about the product.
Cons
Teclo facing connectivity issue are visible sometimes. However, not sure if Ozonetel can change this.
No segregation of Missed calls. Have been asking this for last 1 year, but no result.
Still has limited functionality. Agents cannot monitor them selfs at all levels.
However, the instances have reduced over the time. As we have integrated CloudAgent with our CRM, there were multiple issues that had to be isolated to narrow down to CloudAgent.
"Advanced and an intensive solution that meets all requirements"
Overall: Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight
Pros: The exhaustive list of features that are available The ease in which the software was integrated with the CRM App Total control of all features at the admin end enabling choice of critical decisions and executions without having to wait for support or assistance Good Support team willing to assist exclusively and with utmost priority
Cons: Unable to change the layout / page colors for admin & users to be able to distinguish Basic help document that does not relay much info
"Best Cloud Telephony Software"
Overall: Overall, I am very satisfied with the product and now exploring chatbots and voicebots that the team has to offer. Hopefully in a couple of months we will be starting the case study for voicebot.
Pros: CloudAgent has easy integrating options with most of the CRM partners. Although most of the integrations were done at the implementation phase, we needed more integrations at a later point. The team is efficient and tech-savy. They developed and delivered within the estimated timelines. Personally as an implementation person, I like the Report Portal. A vast number of reports can be downloaded or scheduled at various intervals to different group of stakeholders. Reports are available and most importantly the data is accurate. The team assigned to me was easy to work with. They understand the need and take it back to their tech team to check the feasibility. Nothing is promised upfront.
Cons: I wouldn't say that this is a con but software behave strangely at some point. There are instances where the screen freezes. However, the instances have reduced over the time. As we have integrated CloudAgent with our CRM, there were multiple issues that had to be isolated to narrow down to CloudAgent. But eventually, we have seen improvement over several months from when the issue occurred.
"NoT Always Reliable "
Overall: Calling is the best part. Worst part is Freezing.
Pros: Calling function is great. Our Clients can be reached easily.
Cons: The software freezes automatically while we get a call or post call.
"Comparatively the best Dialer available in market"
Pros: The cloud agent is very simple and the agents productivity has improved. This is very easy to train other supervisors in terms of monitoring, campaign creation etc
Cons: Nothing much to complain as the the cloud agent meets my requirement
"Good Product"
Overall: Overall experience is Good, Helpful Product.
Pros: Kookoo helps in handling the back end operation team on everyday basis in professional terms, also helps in increasing the caller experience. It helps manager to figure out the performance.
Cons: It is more dependent on internet availability in case of handling calls at multiple locations.
