--- title: "CloudAgent Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CloudAgent Software - reviews, pricing plans, popular comparisons to other Auto Dialer products and more." source_url: "https://www.capterra.com/p/149038/CloudAgent/" page_type: "product" language: "en" --- # CloudAgent Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CloudAgent ## What is CloudAgent? Ozonetel CloudAgent is an omnichannel contact center suite used by 1500+ businesses worldwide for their inbound and outbound interactions. Access enterprise-level cloud features at 40% lower TCO, in both VOIP and PSTN countries. Reduce handle times, and exceed SLAs with multiple tools: IVR, speech recognition, intelligent call routing, bots, live monitoring, dialers and more. Go live in a few hours, even integrating with your existing telecom provider if needed. ## What is CloudAgent used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Call Center](https://www.capterra.com/call-center-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/) Top alternative Featured Overall rating Based on 32 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $45 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CloudAgent?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://ozonetel.com/&name=CloudAgent) ## CloudAgent Overview Updated August 2026 AI summary CloudAgent equips businesses of all sizes with a suite of contact center tools, including auto-dialing, call recording, automatic call distribution, and IVR. It supports campaign management, CRM integration, and detailed reporting, helping organizations manage high call volumes and complex workflows. CloudAgent is deployed via the cloud or Windows, making it adaptable to diverse operational needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CloudAgent 4.5 (32) VS. [4.2 (465)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting Price $45 Per Month Starting Price $40 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (32) Ease Of Use 4.4 (478) Value For Money 4.5 (30) Value For Money 3.9 (253) Customer Service 4.5 (31) Customer Service 4.0 (407) ## CloudAgent alternatives [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (270)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars Highest Rated [4.8 (330)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars ## FAQs about CloudAgent Overview ### Which roles and teams benefit most from CloudAgent? CloudAgent is most used by IT leaders, operations managers, customer engagement teams, and business executives who need centralized communication and service oversight. IT teams rely on it for deployment, monitoring, and system control, while operations and customer-facing managers use it to streamline workflows, improve responsiveness, and track team performance. Answer based on 32 reviews Overview ### What company size and specific industries is CloudAgent built for? CloudAgent is designed for SMBs through enterprise organizations across 20 verticals, including eCommerce, hospitality, hospitals, and logistics. It suits companies that need support across PSTN and VoIP operations in many countries, making it relevant for businesses with multi-site or international communication needs. Features and Usability ### What are the key features of CloudAgent? CloudAgent offers call center management features such as automatic call distribution, call routing, queue management, and call transfer, plus dialing tools including auto-dialer, power dialer, predictive dialer, and preview dialer. It also includes call recording, call monitoring, IVR, CRM, reporting/analytics, and alerts/escalation. Integrations ### Which third-party tools and platforms does CloudAgent integrate with? CloudAgent integrates with eight third-party tools for support, analytics, and CRM, including Freshdesk, Zendesk Suite, Salesforce Sales Cloud, SugarCRM, Zoho CRM, Google Analytics 360, Mixpanel, and Impel. These catalog integrations cover customer service, sales, and performance tracking connections. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does CloudAgent offer? CloudAgent provides live online training sessions and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced learning and later review of key steps and product details. Getting Started and Support ### What customer support options does CloudAgent offer? CloudAgent provides phone support and 24/7 live rep assistance. Users describe the support team as helpful during setup and after launch, with quick answers and constant phone access. Some mention occasional delays tied to time differences, but still report getting responses and completing setup quickly. Answer based on 3 reviews ## Features AI summary Based on 695 Auto Dialer reviews Capterra data shows that buyers of auto dialer software rank the following features as their top priorities: - **Auto-Dialer** (**60%** of reviewers rated this feature as critical) - **Call Recording** (**52%**) - **Automatic Call Distribution** (**49%**) CloudAgent supports all three features that reviewers rate most highly: **Auto-Dialer**, **Call Recording**, and **Automatic Call Distribution**. Together, these capabilities help businesses place calls more efficiently, keep a record of customer conversations, and route calls to the right agents, allowing teams to improve call handling, maintain service quality, and manage higher outreach volume with less manual work. Call Recording 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Automatic Call Distribution 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Center Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Monitoring 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Reporting/Analytics 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Computer Telephony Integration 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls CloudAgent 33 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Scripting: Provide agents with a typical response for common call subject matter - Call Transfer: Transfers live calls to other agents - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Specific Caller ID: Control the name and number that appears on outbound caller ID - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Preview Dialer: System provides callee information to agent prior to the call to help determine whether or not to make the call - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Survey/Poll Management: Create and administer polls and surveys - Text to Speech: Turns text into natural sounding speech - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.4 (32) 4.4 Based on 32 reviews ## Pricing Value for money 4.5 (30) Free Trial Basic $45.00 Per Month Value for money 4.5 (30) 4.5 Based on 30 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Mixpanel](https://www.capterra.com/p/158740/Mixpanel/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (31) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (31) 4.5 Based on 31 reviews ## User reviews Overall rating 4.5 Based on 32 reviews Filter by rating 5(16) 4(16) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SK Senthil K. Manager operations Banking ### "Comparatively the best Dialer available in market" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 22, 2022 Pros The cloud agent is very simple and the agents productivity has improved. This is very easy to train other supervisors in terms of monitoring, campaign creation etc Cons Nothing much to complain as the the cloud agent meets my requirement Switched from [Exotel](https://www.capterra.com/p/233144/Exotel/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Srinivas C. Team Lead Computer Software ### "Good service on support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 14, 2021 It is really good and our service was smooth with the tool. Pros Features are really good and also support when ever required is appreciated from them. Cons We dont have any as such as per our business Reasons for choosing CloudAgent Reports and customer service Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LN Laxman N. Partner Automotive ### "Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 21, 2021 The CloudAgent has been extremely useful as in the Lockdown periods due to COVID-19 we have been able to continue providing services to the Customers by working from home. Pros Ease of use. Easily integrated with SugarCRM BPM360 that we use. Cons The user interfaces and user experiences needs improvement. Both from the Agent perspective and the admin screens. The data and graphical representations have great scope of improvements. Since 2017 I have not seen any upgrade and features added that makes the software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ND Nupur D. cx head Banking ### "Great Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 7, 2020 I wanted to thank you all for the excellent support we have gotten from your end. Your speed and technical understanding has been excellent. Detailed training from the team has really been outstanding. Pros The customer support is the best in class Cons The UI is kind of clunky but it works so thats ok Reasons for choosing CloudAgent \= Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jessica M. Corporate Office Director Health, Wellness and Fitness ### "We went KooKoo!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 November 11, 2019 Customer service is slightly difficult due to the time change but we do always get an answer. We appreciate the ease of using this program on a computer and not needing an actual phone. We are hopeful of the Zenoti partnership as we use that program as well. Pros Being able to answer the phones remotely. It has changed the dynamic of one of the biggest pieces of our company, our Customer Service. Managers can now call guests from their computer, from home, at any time. We are able to offer support to our Call Center without having to be in the office. Cons I wish there was a way to check off the voicemails I've called back and not have to rely on the call history (that needs to be filtered by phone number) to show a call was returned. Reasons for choosing CloudAgent We had done a lot of work with KooKoo and wanted to see it through. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AJ Ashish J. System engineer Information Technology and Services ### "Good service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 23, 2019 incredible experience working with cloud calling Pros Time to time service , good support , nice communication Cons Nothing. there is nothing worst in it, service is good Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SS Soma S. AGM - IT Real Estate ### "Cloud Agent Call Centre Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 19, 2019 PreSales Enquiry Calls Management & Lead Monitoring effectively handling by Cloudagent Pros CTI Integration, Dialer, Multichannel contact centers & Detailed reports Cons Opex Cost is slightly high if we go for Prepaid Version Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RT Ravinag T. Central Reservation Hospitality ### "Good" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2019 Good Pros Easy to Login, and very reliable to use Cons No disadvantages yet Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NG Niladri G. Executive Hospitality ### "NoT Always Reliable " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 July 18, 2019 Calling is the best part. Worst part is Freezing. Pros Calling function is great. Our Clients can be reached easily. Cons The software freezes automatically while we get a call or post call. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. US Utkarsh S. Team Leader Hospitality ### "CloudAgent Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 12, 2019 Pros User friendly Support is accessible On time resolution Cons Should have a single dashboard which comprises of all the reports. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/149038/CloudAgent/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.