Who Uses This Software?

we serve across 20 verticals, our target market is eCommerce, hospitality, hospitals, logistics and startup


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Ozonetel Systems
  • ozonetel.com/
  • Founded 2007
  • India

About CloudAgent

Cloud based multi-channel contact center solution serving 1000+ customers across 20 verticals.


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CloudAgent Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center

CloudAgent Reviews

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