# Page 2 | CloudAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is CloudAgent the right Auto Dialer solution for you? Explore 32 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/149038/CloudAgent/reviews

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CloudAgent

4.5 (32)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of CloudAgent

## Showing most helpful reviews

Showing 26-32 of 32 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KG

Kashmi G.  
Software Developer  
Education Management  
Used the software for: 1-2 years

### "Best Call center Software"

July 2, 2019

4.0

Pros

Product is Excellent, especially AI,Good for any organisation

Cons

Came up with nothing , which i like the least.

Review Source

GS

Gauri S.  
AVP Credit  
Financial Services  
Used the software for: 6-12 months

### "At NeoGrowth"

June 20, 2019

4.0

Good

Pros

Recording is clear Good use for internal purposes Data is available for the user

Cons

Few scenarios where calls dont get connected . Resolutions come in one day thats too late

Reason for choosing CloudAgent

Was being used by customer service department at NeoGrowth before .

Review Source

ZS

Zuheb S.  
Head - BPO Operations  
Capital Markets  
Used the software for: Less than 6 months

### "Additional Features"

June 14, 2019

4.0

So far its a 3/5 experience.

Pros

Time for implementation and generic available modules.

Cons

Team, you need t provide all 3 modes with the setup you provide. Predictive, power & manual. Physical support also needs to be provided along with contact centre support Need a manual on how to use this software as there are many items where the team need visibility on however the resolution gets delayed due to unavailability of product manual.

Reason for choosing CloudAgent

Bang for the buck and faster implementation

Review Source

US

Utkarsh S.  
Team Leader  
Hospitality  
Used the software for: 6-12 months

### "CloudAgent Review"

July 12, 2019

4.0

Pros

User friendly Support is accessible On time resolution

Cons

Should have a single dashboard which comprises of all the reports.

Review Source

RT

Ravinag T.  
Central Reservation  
Hospitality  
Used the software for: 6-12 months

### "Good"

July 18, 2019

5.0

Good

Pros

Easy to Login, and very reliable to use

Cons

No disadvantages yet

Review Source

SS

Soma S.  
AGM - IT  
Real Estate  
Used the software for: Less than 6 months

### "Cloud Agent Call Centre Solution"

July 19, 2019

5.0

PreSales Enquiry Calls Management & Lead Monitoring effectively handling by Cloudagent

Pros

CTI Integration, Dialer, Multichannel contact centers & Detailed reports

Cons

Opex Cost is slightly high if we go for Prepaid Version

Review Source

NG

Niladri G.  
Executive  
Hospitality  
Used the software for: Less than 6 months

### "NoT Always Reliable "

July 18, 2019

4.0

Calling is the best part. Worst part is Freezing.

Pros

Calling function is great. Our Clients can be reached easily.

Cons

The software freezes automatically while we get a call or post call.

Review Source

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