Antavo

Antavo Loyalty Software

4 / 5 12 reviews

Who Uses This Software?

B2C retailers and FMCG brands from the fashion, pet, travel, sport, toy and beauty industries.


Average Ratings

12 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $1,500.00/month
  • Pricing Details
    Pricing depends on the number of modules and level of customization.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Antavo
  • antavo.com/
  • Founded 2012
  • United Kingdom

About Antavo Loyalty Software

Did you know that 72% of customers would buy from a retailer with a loyalty program over one without? Satisfy this customer need by creating a winning loyalty strategy that grows purchase frequency and customer spend. The Antavo Management Platform allows you to launch a loyalty program online, on mobile and in store. Customers can collect points for various actions, from purchases and referring friends, to social activities and watching videos, then redeem their points for rewards.


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Antavo Loyalty Software Features

  • Corporate Memberships
  • CRM
  • Customer Activity Tracking
  • Discount Management
  • Gift Card System
  • Loyalty Card System
  • Member Portal
  • Membership Management
  • No-Card Loyalty System
  • Referral Tracking
  • Rewards Management

Antavo Loyalty Software Reviews

Increased CV uploads, newsletter registrations and listing reviews

Jul 01, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: We run a career and employment website and were looking for ways to increase the visibility of our job listings. We set up our loyalty program with Antavo's software and, since using the program, we've been able to help our customers (both employers and job seekers) get noticed more on our site.
We're currently rewarding customers for several actions they can take on the site, including uploading a CV and reading job postings and this has given us an increase in newsletter registrations, resume uploads, listing reviews and overall activity on our site.

Excellent program

Jun 18, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am highly satisfied with this outstanding application, I had no problem with it!

Pros: When I had a problem, I just wrote to the facebook team and they always responded in a short time.

Antavo - Piece of Crap!

Feb 09, 2015
1/5
Overall

Comments: Antavo - What should I say? I'am horribly disappointed. I'am on the expert plan trial (2nd day). Have set up a photo contest. My problems with Antavo are as follows: 1) The Antavo dashboard doest load at all on phones. So, you cannot manage your campaign on the move. Better carry your desktop or laptop with you wherever you go. 2) In the "photo contest" app, the "upload file" link does not trigger anything on Android devices. It's a dead link. Nothing happens! I ran the photo contest for 2 days just to see there were no participants. It works on the microsite though. Also works on laptop and iOS. 3) On the website they mentioned about "email+phone support" for the "Expert" plan. But I do not find any contact number anywhere. 4) So, the phone support is available only when the trial is over and once you pay?? What's the point of free trial at the first place? HORRIBLE!!

Pros: 1) Good email options 2) Customization of the contest pages is pretty simple 3) The mechanism and rule settings is nice.

Cons: 1) Antavo dashboard doesn't load on mobile devices, so forget about campaign management on hand-held devices. 2) Lots of bugs: Upoad file doesnt work when users try uploading pictures from their Android devices. Not sure about Windows and Blackberry. But this sucks when you are paying $249 / Month. 3) Pricing page says "phone support" available. But no phone number is available anywhere on the site or emails. 4) According to some reviews I've read online, the phone support is available after the free trial, once you pay $249. What a JOKE!!

Vendor Response

by Antavo on February 12, 2015

Hi there, Thank you for your feedbacks and we are sorry for the inconveniences that you may have experienced by using our service. We would like to reflect on your points, as we couldn't get in touch immediately due to the weekend in general and the time zone differences: 1) Mobile compatibility of the Antavo platform: So far we have prioritized the mobile compatible performance of our apps, so campaign subscribers have a seamless experience on various devices. Of course, we know that its also important for our clients to monitor their campaigns¿ performance whenever and wherever they wish. It¿s in our development pipeline as a priority. 2) An uploading issue on Android devices: This is unfortunately out of our control, a noted Facebook bug that we have already flagged to them several times. The key point is that Facebook¿s own "browser", which automatically opens links doesn't allow file uploads. For iOS we have a temporary workaround, but not for Android which is more difficult to manage. 3) Phone Support: Our support has been rated outstanding so far. As our product is globally available, we prefer email communication due to the time zone differences. However, we do pick up the phone when is needed. That is the reason why you should leave your phone number in your profile settings. 4) Free trial: during this 7-day validation period you can even request a free demo from us. We usually schedule these calls to the weekdays. Please note that we take support very seriously and you can reach out to us @ support@antavo.com anytime. This also leaves with you the option to schedule a call if you wish to. Look forward to talking to you.

The software is ok but there were some bugs.

Nov 11, 2014
1/5
Overall

Comments: I sent an email about some issues and to notify them of some bugs... then a second email. Finally received a response "we'll research it and get back to you"... never heard back. The Bad: - Aweber contacts need to be manually synced. This is a problem if you ask people to watch for our confirmation email. - Took a very long time to load - Links on Facebook did not work properly when used with mobile devices. The app did not redirect if it recognized a mobile device. Towards the end of the trial, they may have fixed this. - Dashboard won't display properly on mobile devices (no mobile version). I use Shortstack today. It is more difficult to master, but is also much more powerful. Shortstack lacks in offering a link that I can send to customers via email. Their referral popup is lacking and there are no controls for it. I like that I can create actions that show or hide content. Definitely seems to be much more developed. I also tried Contest Domination. After spending a considerable amount of time creating the promotion, I tested it only to learn that it was crap.

Pros: Easy to setup

Cons: I primarily gave it a one star because there was no support... but there were a handful of marketing related emails.

Vendor Response

by Antavo on February 13, 2015

Hi Daniel, Thanks for your valid feedback. Antavo was in a heavy transition phase at the end of last year with a pressure on the entire team. This is not an excuse though, and let us comment on your points, despite we have already done it a while back ago in email: 1) Aweber integration: your issue is out of our control, it's an Aweber policy that the collected leads can not be synced to your list without a second confirmation from your subscribers. In other words when you start the synchronization process, the subscribers will automatically receive an email from Aweber to consent their subscriptions. 2) Mobile device redirects: This must have been a temporary issue as all of our apps are mobile optimized even for Facebook or microsite campaigns. 3) Dashboard mobile compatibility: Until now we have focused on maximizing the mobile compatibility of our apps (see point 2), but we have also recognized your need and improvements here are in top priority. Should you change your mind and give another chance to our service, we are here for your availability @ support@antavo.com. Look forward to hearing from you.

A good choice for smart marketers

Mar 11, 2014
4/5
Overall

Comments: I was so surprised when I discovered that this company offers so much more than its competitors. Antavo is great for smart marketing and I am not just saying that...

This is the best!

Mar 06, 2014
5/5
Overall

Comments: Antavo is a super easy to use tool. I like its templates, which make creating a beautiful promotion without HTML knowledge possible. That¿s why Antavo is the only Facebook promotion app that we are using. We are very satisfied with it.

I love it

Mar 05, 2014
5/5
Overall

Comments: Antavo delivers. Period. They not only have a great customer service, but also seems to be better than other solutions out there. Antavo excels both in customer acquisition and engagement. Love their newsletter integrations. Note that there are some negligible bugs, else A+. This is the only reason why I am giving them 4 stars.

My social media assistant

Mar 04, 2014
5/5
Overall

Comments: I am a big fan of the platform because of its ease of use. I am a social media professional and I think that having Antavo is like having somebody else by my side helping me achieving result on my social marketing actions.

Antavo has it all

Mar 03, 2014
5/5
Overall

Comments: Lead generation contests, assistance for targeted advertising, user profiling, assistance for personalized newsletters and emailing. A really great service that helps convert Facebook users into paying customers.

Really helpful marketing tool

Mar 02, 2014
5/5
Overall

Comments: Antavo are not only bothered about their own success, but their customers success as well. The advice and support they gave me really encouraged me and helped my marketing strategy.

Fantastic Product!

Mar 01, 2014
5/5
Overall

Comments: A unique and easy-to-use marketing platform. Great service, excellent product, no regrets! Final have the ability to link my email and promotion campaigns. Keep up the good work!

Really effective

Mar 01, 2014
5/5
Overall

Comments: Antavo is your only sensible choice - so cheap, but so effective.