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Property Meld is a comprehensive property maintenance platform designed to enhance efficiency and provide clear oversight through improved data visibility. By automating triage, scheduling, and dispatching, it significantly reduces repair times while optimizing and documenting communication to create a better experience for all stakeholders. Property Meld offers valuable performance metrics, enabling data-driven decisions to drive growth and profitability. Seamlessly integrating with leading property management softwares, it is an essential tool for modern property management.
Provider
Property Meld
Located In
United States
Foundation
2014
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
Documentation, Live Online, Videos, Webinars
Support
Chat, Phone Support, Email/Help Desk, FAQs/Forum
Our intelligent property maintenance operations solution is designed for single-family residential and multi-family residential property management companies.
Content Source: Property Meld
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Property Meld Reviews
Pros
Thank you, PropertyMeld, for your outstanding support and for making property management a much smoother and more enjoyable experience.
I like the multi chat interface, that is very nice. I used to love meld a lot before this new experience.
Every time we suggest something they actually consider it and help make them better. It has been wonderful working with them.
We feel that the product is great and has helped improve our response to our tenants repair requests. They have been able to integrate it with AppFolio as well which makes it all the more easy to use.
Cons
The whole experience has been horrible. There is no way to get in touch with customer support.
The staff said that they would not issue a refund and that we would still be charged for the remaining 2 months (of the 90 day period).
Lack of information submitted to vendors, disrupts vendor's normal processes, inefficient for vendors to use, makes communication difficult.
This has not worked well, and repairs keep getting missed, leaving tenants upset and causing us more work cleaning up the messes with tenants, clients, and vendors.
"The Easiest Platform to manage large complexes!"
Pros: The ease of use for this program is unlike any other. Tenants are able to file complaints, schedule maintenance appointments, and even pay invoices. It makes tenant housing maintenance a breeze!
Cons: The interface is very simple and easy to navigate. Can't complain!
Vendor Response
"Exceptional Service Beyond Expectations: A Stellar Experience with MELD"
Overall: My experience with PropertyMeld has been nothing short of exceptional. From the onset, their team has demonstrated a high level of professionalism and commitment to service that truly stands out. I am particularly grateful for the seamless communication and efficient processes that have made managing property maintenance concerns far less stressful. I sincerely appreciate the dedication and hard work that the PropertyMeld team puts into their service. It's been a pleasure to work with such a reliable partner in property management, and I look forward to our continued collaboration. Thank you, PropertyMeld, for your outstanding support and for making property management a much smoother and more enjoyable experience.
Pros: Outstanding Customer Service High-Quality Results Efficiency and Reliability
Cons: South Dakota... LOL - I mean the Whiskey Bar downtown is fun but....
"I used to love meld and then you launched the new meld experience"
Overall: I appreciate the constant customer service, but sometimes I get wrong answers which is exhausting, and I feel like at the end of the day you aren't asking property managers what they want. You are just making changes without asking if your customer needs/wants it.
Pros: I like that repairs can stay separate from other sources. Its a one stop shop. I like the multi chat interface, that is very nice. I used to love meld a lot before this new experience.
Cons: The new meld experience. It is made horribly.
"Amazing!!!!!"
Overall: Still using because love it for maintenance management
Pros: Easy to use and learn, this new roll out is very different, but still can grasp the changes in a fair amount of time
Cons: The big change and price for reports is a little high
"Easy to use solution"
Overall: Everyone on our team from the office staff to the maintenance manager down to the individual technician all say that Property Meld brought us out of the stone ages. The automatic responses, tenant scheduling requests to uploading photos directly to the meld have improved our efficiency and accountability.
Pros: Property Meld integrates nicely with Propertyware and provides us with the ability to know in real time where our techs are and what they have accomplished. In the past we had to wait for the paper slip to return.
Cons: Not all of our tenants use Meld. We are working on training our existing residents on the new platform. [sensitive content hidden] provided us with some great resources to push out to our staff and the tenants.
