Who Uses This Software?

We serve single-family residential, multi-family residential, commercial, and HOA property managers.


Average Ratings

12 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Property Meld
  • www.propertymeld.com
  • Founded 2014
  • United States

About Property Meld

Sick and tired of all the phone calls and e-mails coordinating maintenance, reminding, notifying, and following up with tenants? Of course you are. That's the reason for our existence. We remove the headache and all the e-mails and phone calls that come with it. Automating your maintenance operation has become a reality. Our system allows you to assign repairs while our automated technology coordinates, reminds, verifies completion, ensures satisfaction and even provides you analytics!


Property Meld Features

  • Billing & Invoicing
  • Commercial Properties
  • Contact Management
  • Credit Check
  • Expense Management
  • Insurance Management
  • Landlord Database
  • Late Fee Calculation
  • Lease Management
  • Maintenance Management
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Rent Tracking
  • Residential Properties
  • Tax Management
  • Tenant Database
  • Tenant Portal
  • Vacancy Tracking
  • Website Management
  • Credit Check
  • Expense Management
  • Online Payments
  • Owner Portal
  • Tax Management
  • Tenant Management
  • Tenant Portal
  • Vacancy Tracking
  • Website Management

Property Meld Reviews Recently Reviewed!


Excellent Experience. Valuable Tool

Sep 08, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service and time saved for our property managers

Cons: I wish it could pull new properties from our enterprise software.

Overall: After doing almost all of our work orders in our enterprise software and through email and phone calls for the last 10 years, we identified a communication issue between tenant, vendor and property manager. We spent several months identifying several versions of work order software that provided various solutions to the issues we were having.

After demo-ing two different solutions, it became clear that Property Meld was the absolute best choice. It solves problems we didn't even know we were having and after just a few months, our tenants and property managers have provided 5-star feedback.

The most valuable pieces are that Property Meld connects the vendor and tenant and allows our Property Managers to be managers and not get stuck in the middle of a maintenance request scheduling it, getting keys and there is absolutely no chance a work order sent to a vendor can fall through the cracks.

The daily summary emails helps our mid-level management staff keep track of what is going on in our manager's portfolios and really allows them to take an active role in their career development which is a value at Dodson Property Management we take very seriously.

Finally, the customer service is unlike any software company we use (and we use a lot). It is personal and has made the transition easier than I could have ever imagined.

Overall, this product gets an A+ from me.

Recommendations to other buyers: Ray needs a haircut.

Great software for tenants, vendors, and managers for all maintenance administration!

Aug 23, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease-of-use and simple functionality. Other software we reviewed to track maintenance seemed to offer so much more than just maintenance, making the interface confusing. Searching for properties, open repair tickets, status of repairs, etc is easy to find, and the software is very intuitive to use.

Cons: Integration of financial reporting would be nice, but then I am concerned we may loose some of the simple functionality and ease-of-use of this software.

Overall: We manage about 70 properties out of our Property Management Firm, and have been trying to schedule and track all maintenance using spreadsheets online. This has not worked well, and repairs keep getting missed, leaving tenants upset and causing us more work cleaning up the messes with tenants, clients, and vendors. PropertyMeld allows us to follow each tenant request for repairs, assign it to a vendor, and track the status of the work. Tenants are automatically notified when a vendor needs to reschedule, and it is easy to track long-term jobs that require specialists or special-order parts. It is also very easy for tenants and vendors to post pictures of items needing repair or completed work, making it very easy for us to keep our clients informed about repairs and documentation that work was completed satisfactorily.

Yay! Thank you Property Meld for making property management so HIP & EFFICIENT!

Sep 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are now able to talk to our vendors and residents in real time! YES!!! The live chats, instant push notifications and accountability for all parties is priceless. Exactly what we were looking for. It's incredibly refreshing to work with such a forward-thinking company that actually values and implements our suggestions!

Cons: We know that you are a young company changing an otherwise out-dated and antiquated industry. Just hurry up, we can't wait to see what is up your sleeve next!

Overall: Hey there, it's Kassandra Rose, I am a founder, owner and designated broker for a successful property management company located outside of Seattle, Washington. With nearly a decade in the real estate industry and after handling thousands upon thousands of transactions, we've just recently switched our ENTIRE maintenance department over to Property Meld!

Recommendations to other buyers: Hey Ray'keep being awesome.

Great for communicting between owners, vendors, and tenants

Jul 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The communication aspect and API to our PM software. It tracks our work orders like we thought and allows us to share important information with our investors immediately.

Cons: Better support would be appreciated, but the system is new, the software and great, and I am confident the company will soon be able to support a customer service team.

Makes My Job So Much Simpler

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I absolutely love it when property managers use this product. I own a cleaning service, and this software easily sends new assignments via email, allows you to communicate with the manager through the software, and invoice each job easily directly through the software. You can see the status of all jobs at any time, including whether or not it has been completed, or whether or not it has been paid.

Cons: Nothing, I wish more property managers used this product, they'd be a lot more organized

Overall: Awesome. As a cleaning contractor for property management accounts, I wish more of my affiliates used this software!

Streamlines maintenance/communication process for manager, tenants & vendors

Aug 01, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Scheduling feature for vendors/tenants.

Chat feature.

Email updates once job is complete.

Cons: Vendors unable to schedule through calendar if not submitted by tenant directly.

Vendors ability to close out Melds without a notes

Overall: Started using the Property Meld software about 2 months ago and in it's short time it's completely overhauled our organization of handling service requests through Appfolio and streamlined the process of communication between our tenants and vendors.

Recommendations to other buyers: Great customer service provided from the team. Constantly reaching out to me making sure everything is running smoothly rather than waiting on a problem to arise.

Property management software that does it right!

Feb 10, 2016
5/5
Overall

4 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's super quick to get started, with an intuitive interface. Now everyone is kept in the loop when we have to do maintenance on our units, and the few times I had to email for customer support, they got right back to me.

Cons: This is my first go at a professional management software suite, so I can't really compare it to the competition, but Property Meld has everything I need so far to perform apartment maintenance, and the company seems open to feedback and feature requests.

Recommendations to other buyers: Check out their website, there are some nice detailed videos of what the software looks like, and you can contact them with any questions (a real person on the other end will get back to you!)

Exceptional Customer Service

May 27, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Ray & his team have been wonderful to work with. We feel that the product is great and has helped improve our response to our tenants repair requests. They have been able to integrate it with AppFolio as well which makes it all the more easy to use. Their customer service is top notch!! No matter when I call or email I get a response almost before I can send my question. Any suggestions we have made they have taken seriously. I have no qualms recommending them and their product!

A tool simple enough; my vendors, maintenance, and tenants enjoy using.

Feb 15, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: Pros:

Very simple to use - takes little to no training to start rolling.

Fast integration - took 1 day to have me up and running

Mobile friendly - I can check on the status of all my maintenance from any device at home

Cons:

Integration with other software systems would be handy

Horrible Customer Service

May 04, 2018
2/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

Pros: Easy to submit work orders. Rather intuitive software.

Cons: The support staff is rude and ineffectual. Not only can they not make an appointment, even if workmen screws up an order but also they are condescending. A representative told my wife who was at work that she should "stop running errands and come home immediately" to let the workman in even though we clearly said we wouldn't be at the house. Later, when a customer service representative called me to apologize, he ended up giving me a lecture about how to fill out forms and how it was my fault things didn't go smoothly.

FINALLY! An user-friendly maintenance software for prop managers.

Feb 11, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The easy user interface...required ZERO training for tenants and vendors. Great application and easy to implement

Cons: It wasn't available earlier...such a great concept.

Recommendations to other buyers: To give it a chance...change can be tough and at first we were hesitant however its been a HUGE timesaver and cant express how pleased we are with the software.

Very good

Jun 07, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have started using Meld now and our tenants love it and the customer support at Meld is very fast and helpful.