# Property Meld Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Property Meld the right Maintenance Management solution for you? Explore 38 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/149045/Property-Meld/reviews

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Property Meld

3.9 (38)

[View alternatives](https://www.capterra.com/p/149045/Property-Meld/alternatives/)

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Last updated March 13th, 2026

# Reviews of Property Meld

Ease of use

3.8

Customer Service

3.8

## Pros and Cons in Reviews

BG

Beth G

Office ManagerReal Estate, 11 - 50 employeesUsed the software for: 6-12 months.

“Property Meld integrates nicely with Propertyware and provides us with the ability to know in real time where our techs are and what they have accomplished.“

April 10, 2024

IZ

Irelynn Z

Special ProjectsReal Estate, 11 - 50 employeesUsed the software for: More than 2 years.

“I appreciate the constant customer service, but sometimes I get wrong answers which is exhausting, and I feel like at the end of the day you aren't asking property managers what they want.“

April 11, 2024

IZ

Irelynn Z

Special ProjectsReal Estate, 11 - 50 employeesUsed the software for: More than 2 years.

“I like the multi chat interface, that is very nice.“

April 11, 2024

## Showing most helpful reviews

Showing 1-25 of 38 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Arielle D.  
Office Manager  
Real Estate  
Used the software for: 1-2 years

### "The Easiest Platform to manage large complexes!"

December 6, 2018

5.0

Pros

The ease of use for this program is unlike any other. Tenants are able to file complaints, schedule maintenance appointments, and even pay invoices. It makes tenant housing maintenance a breeze!

Cons

The interface is very simple and easy to navigate. Can't complain!

Review Source

Response from Property Meld

December 7, 2018

Arielle, Thank you! We love having awesome partners like you work with us!

KJ

Karen J.  
Dir of Ops.  
Real Estate  
Used the software for: 2+ years

### "Exceptional Service Beyond Expectations: A Stellar Experience with MELD"

April 13, 2024

5.0

My experience with PropertyMeld has been nothing short of exceptional. From the onset, their team has demonstrated a high level of professionalism and commitment to service that truly stands out. I am particularly grateful for the seamless communication and efficient processes that have made managing property maintenance concerns far less stressful. I sincerely appreciate the dedication and hard work that the PropertyMeld team puts into their service. It's been a pleasure to work with such a reliable partner in property management, and I look forward to our continued collaboration. Thank you, PropertyMeld, for your outstanding support and for making property management a much smoother and more enjoyable experience.

Pros

Outstanding Customer Service High-Quality Results Efficiency and Reliability

Cons

South Dakota... LOL - I mean the Whiskey Bar downtown is fun but....

Reason for choosing Property Meld

1\. Reliable Customer Support 2. Automated Maintenance Coordination 3. Enhanced Resident Experience 4.Comprehensive Reporting Tools

Switched from

[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)

Horrible customer service. Made it difficult to communicate with residents, owners and vendors.

Review Source

DC

Deanna C.  
owner  
Real Estate  
Used the software for: 6-12 months

### "RUN! This company does not care about customer satisfaction or guaranteeing."

April 17, 2025

1.0

Run don't walk. This company is cut throat and awful. If it doesn't work for your company to utilize and doesn't fit to your business model they will not allow you to exit. There is NO 30 day guarantee and there is NO satisfaction guarantee. If you find you need to cancel because it is not good for your business, there is no way out. They will continue charging. Extremely expensive and if you have property management software or AppFolio they have a workflow for maintenance that actually works perfectly and that is part of their program with no additional fees. You do not need this "service". Beware!

Pros

Some of their representatives do care...but sadly most do not.

Cons

Redundant and many vendors won't utilize the work flows. Many residents who are not internet savvy will not be able to utilize. This creates double the work for the Property Management Co.

Switched from

[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)

I shouldn't have. This created double the work and achieved nothing.

Review Source

CS

Calvin S.  
Handyman  
Consumer Services  
Used the software for: 6-12 months

### "Great app to track work and projects"

February 20, 2025

4.0

It was a good experience. It allowed me to communicate with customers and schedule work times. I would still recommend this product.

Pros

I was using this as a vendor and the app made it so you could talk to the customer without having to give out personal contact info.

Cons

Sometimes the chat function was a little slow.

Review Source

AS

Ashley S.  
Business Operations  
Real Estate  
Used the software for: 1-2 years

### "Saved our Company"

July 10, 2024

5.0

Pros

We were at a bad spot before brining on Property Meld for our service tickets. In one month our team was able to handle 3x more tickets than before with this software. Our tenants are happier, our vendors are happy, and further our service coordinators are not overwhelmed

Cons

Implementation went alittle rough but, the customer service team was able to help and turn it around.

Review Source

AL

Angela L.  
Senior Property Management  
Real Estate  
Used the software for: Less than 6 months

### "Doesn't work well with AppFolio"

April 10, 2024

2.0

It has taken hours to try to make it work well with our current system. It has created more work instead of less work for our company.

Pros

The ability send multiple estimates and limiting the time vendors have to accept the work order.

Cons

It doesn't integrate well with AppFolio.

Switched from

[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)

The metrics were offered in Property Meld but not in AppFolio.

Review Source

DN

Dustin N.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Extremely disappointing, shady business operations"

December 6, 2022

1.0

During our first on-boarding meeting we realized that the product did not work as pitched. We alerted the on-boarding staff immediately and told them to "hold". Keep in mind this was 10 days after signing the contract and the FIRST DAY we were able to meet with onboarding staff. We investigated the product for another week and had a meeting scheduled to sit down with them again and see if we could still make it work. We could not. They offered a reference to another Property Management company who is bigger than our company and using Property Meld successfully. After I talked with the director of that company, he had confirmed all of the shortcomings that I was seeing.We asked to terminate our contract before we moved any data into Property Meld (during the sales process we were told we had 90 days to terminate and back out of the contract). The staff said that they would not issue a refund and that we would still be charged for the remaining 2 months (of the 90 day period).

Pros

The idea of this software seemed to be spot on but the functionality was not there. This is a good product for a small property management company but is a bad idea for larger companies when there are better solutions available.

Cons

We were misled during the sales process and told basically that we could use the functionality of the in-house maintenance side of the software and that it would sync to our Buildium billing. That is not possible with this software right now. It does NOT do that. You have to manually create your own invoices if you are tapping in to the in-house side of Property Meld. If you use the vendor side of the software, the invoices sync but the accounting categories do not sync. So you STILL have to manually update and create EVERY billin Buildium in order to have proper accounting. With 12 full-time maintenance techs on staff, switching to this software would've caused us to have to hire another full-time admin to deal with all of the manual billing and accounting needs that would arise. The staff at Property Meld were more concerned with making a sale than actually ensuring the software was a good fit for our company.

Switched from

[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)

We were sold on Property Meld doing a better job than Buildium's in-app maintenance system. This was not the case however. We are back to using Buildum for maintenance and maintenance billing/invoices.

Review Source

TA

Tyler A.  
Director of Construction, Maintenance  
Real Estate  
Used the software for: Less than 6 months

### "Best Maintenance Software"

April 12, 2024

5.0

Overall we couldn't be happier with the product. Office staff and the maintenance techs absolutely love it.

Pros

• Outstanding customer service • Easy to deploy for the company. Extremely smooth transition. • The boots on the ground maintenance techs love it.

Cons

• Would like to see a little change in the notification settings.

Review Source

IZ

Irelynn Z.  
Special Projects  
Real Estate  
Used the software for: 2+ years

### "I used to love meld and then you launched the new meld experience"

April 11, 2024

3.0

I appreciate the constant customer service, but sometimes I get wrong answers which is exhausting, and I feel like at the end of the day you aren't asking property managers what they want. You are just making changes without asking if your customer needs/wants it.

Pros

I like that repairs can stay separate from other sources. Its a one stop shop. I like the multi chat interface, that is very nice. I used to love meld a lot before this new experience.

Cons

The new meld experience. It is made horribly.

Reason for choosing Property Meld

We liked the interface better then Appfolio

Review Source

Troy D.  
Managing Partner  
Real Estate  
Used the software for: Less than 6 months

### "Terrible Customer Service"

December 12, 2023

1.0

As others have stated - beware of the 12 month contract. We started the implementation and it was clear this would not work for us. They also misled us about some aspects of functionality. We had very candid discussions with them about our needs and they refuse to terminate the contract. IT sounds like word is spreading throughout the industry about these guys.

Pros

Nothing - the platform does not work for us

Cons

This requires all users including the vendors, owners, and tenants to create accounts outside of your property management software. Expecting vendors to do this is ridiculous.

Review Source

RF

Ryan F.  
Property Manager  
Real Estate  
Used the software for: Less than 6 months

### "Streamlines maintenance/communication process for manager, tenants & vendors"

August 1, 2016

5.0

Started using the Property Meld software about 2 months ago and in it's short time it's completely overhauled our organization of handling service requests through Appfolio and streamlined the process of communication between our tenants and vendors.

Pros

Scheduling feature for vendors/tenants. Chat feature. Email updates once job is complete.

Cons

Vendors unable to schedule through calendar if not submitted by tenant directly. Vendors ability to close out Melds without a notes

Review Source

JN

Jennifer N.  
Owner  
  
Used the software for:

### "A tool simple enough; my vendors, maintenance, and tenants enjoy using. "

February 15, 2016

5.0

Pros: Very simple to use - takes little to no training to start rolling. Fast integration - took 1 day to have me up and running Mobile friendly - I can check on the status of all my maintenance from any device at home Cons: Integration with other software systems would be handy

Review Source

jB

james B.  
ceo  
  
Used the software for:

### "Very good"

June 7, 2016

4.0

We have started using Meld now and our tenants love it and the customer support at Meld is very fast and helpful.

Review Source

JN

Joshua N.  
COO  
Real Estate  
Used the software for: Less than 6 months

### "Great Software with Great Support - Game Changer for Our Maintenance Department"

April 22, 2024

5.0

Pros

Support is amazing. The sales, onboarding team, and accounting worked with us for a custom launch timeline after our company delayed the release . \[sensitive content hidden\] specifically were all great. When we started sending expenditures back to Buildium there was a sync error. I simply used the live chat feature and someone started a zoom call for over 2 hours helping us refine the process and get it working immediately.

Cons

The cons are also the pros. It's a very complex software with a lot of capabilities so it takes some time to refine and learn. Excited to see hoe powerful it becomes over a year of our team learning how to use it.

Review Source

GS

GRACE S.  
Property manager  
Real Estate  
Used the software for: 2+ years

### "Amazing!!!!!"

April 11, 2024

5.0

Still using because love it for maintenance management

Pros

Easy to use and learn, this new roll out is very different, but still can grasp the changes in a fair amount of time

Cons

The big change and price for reports is a little high

Switched from

[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)

Easier to use for all and worth the price

Review Source

BG

Beth G.  
Office Manager  
Real Estate  
Used the software for: 6-12 months

### "Easy to use solution"

April 10, 2024

5.0

Everyone on our team from the office staff to the maintenance manager down to the individual technician all say that Property Meld brought us out of the stone ages. The automatic responses, tenant scheduling requests to uploading photos directly to the meld have improved our efficiency and accountability.

Pros

Property Meld integrates nicely with Propertyware and provides us with the ability to know in real time where our techs are and what they have accomplished. In the past we had to wait for the paper slip to return.

Cons

Not all of our tenants use Meld. We are working on training our existing residents on the new platform. \[sensitive content hidden\] provided us with some great resources to push out to our staff and the tenants.

Review Source

SA

Steve A.  
Owner  
Chemicals  
Used the software for: Less than 6 months

### "Vendor unfriendly"

April 5, 2024

2.0

It made me want to go postal after using at one time

Pros

Not much, easy to fill out some of the forms

Cons

It approves the schedule before it. Approves the job work order. Then by the time it approves the work order my personal schedule has already altered. Property mailed. Also failed to give me final approval. Their upload for before and after pictures is not sufficient it will not let me properly load up quality size pictures. It’s very impersonal and I’m sure it’s great for all of the lazy landlords but real pain do use if you are a vendor trying to feed your family and stay on schedule

Review Source

MC

Michael C.  
Owner  
Real Estate  
Used the software for: 6-12 months

### "Don't sign the year contract"

November 16, 2021

1.0

Pros

They have great sales people to convince you to buy their product

Cons

Tenants and vendors hated it. Meld makes you sign a year contract and when their product doesn't work (as they know it won't), you have to pay a huge sum to get out of the year contract.

Review Source

MG

Molly G.  
Office Manager  
Construction  
Used the software for: 6-12 months

### "Not user friendly for vendors"

December 11, 2019

4.0

I would urge any property manager considering using this software to manage work orders they send to vendors to consider ease of use on the vendor side. Property Meld makes it difficult to communicate with our property manager clients, adds extra steps to our current processes, and overall makes it take longer to service our clients and/or provide them with estimates. We are almost never given enough information to adequately service our property manager clients, and with the only way to communicate being through Property Meld messaging, it takes a long time to get the proper information in order to set up a work order on our end. There is also nowhere to attach files to a message, so if the property manager doesn't provide proper contact info, we cannot send estimates. Managers often take a long time to respond. It also takes our processes longer because instead of just writing up a work order in our system, getting it done, and sending the bill, we have to update it and submit invoices through PropertyMeld.

Pros

It is nice to know that some of our property manager clients have a system for keeping records of work orders submitted to vendors.

Cons

Lack of information submitted to vendors, disrupts vendor's normal processes, inefficient for vendors to use, makes communication difficult.

Review Source

TW

Tim W.  
Vice President  
Real Estate  
Used the software for: Less than 6 months

### "Excellent Experience. Valuable Tool "

September 8, 2016

5.0

After doing almost all of our work orders in our enterprise software and through email and phone calls for the last 10 years, we identified a communication issue between tenant, vendor and property manager. We spent several months identifying several versions of work order software that provided various solutions to the issues we were having. After demo-ing two different solutions, it became clear that Property Meld was the absolute best choice. It solves problems we didn't even know we were having and after just a few months, our tenants and property managers have provided 5-star feedback. The most valuable pieces are that Property Meld connects the vendor and tenant and allows our Property Managers to be managers and not get stuck in the middle of a maintenance request scheduling it, getting keys and there is absolutely no chance a work order sent to a vendor can fall through the cracks. The daily summary emails helps our mid-level management staff keep track of what is going on in our manager's portfolios and really allows them to take an active role in their career development which is a value at Dodson Property Management we take very seriously. Finally, the customer service is unlike any software company we use (and we use a lot). It is personal and has made the transition easier than I could have ever imagined. Overall, this product gets an A+ from me.

Pros

The customer service and time saved for our property managers

Cons

I wish it could pull new properties from our enterprise software.

Review Source

DT

Dezmey T.  
Leasing Manager  
Real Estate  
Used the software for: 2+ years

### "Maitenance at ease"

November 5, 2019

5.0

Easy for our tenants and clients to use with no hassle

Pros

Every time we suggest something they actually consider it and help make them better. It has been wonderful working with them

Cons

When ever you set up the account I do wish it asked if you want to be notified of the following. As of now you get notified of everything which can bog down your email

Review Source

MA

Mark A.  
Partner  
Real Estate  
Used the software for: 1-2 years

### "Property Software Usage"

June 11, 2020

5.0

Ease of communication with all parties involved in the process.

Pros

Property Meld had SMS communication that allowed us to move back and forth between vendor, tenant, and owner that was great to use.

Cons

The ability to use for our internal employees, not vendors, was challenging.

Reason for choosing Property Meld

N/A

Switched from

[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)

SMS

Review Source

jP

jeannine P.  
Resident Support Specialist  
Real Estate  
Used the software for: Less than 6 months

### "propertyware functionality"

January 25, 2022

5.0

Overall I do really enjoy using this software. It has been a great addition

Pros

I enjoy the instantaneous sharing and communication I can have with our vendors and owners.

Cons

Melds- vendors can complete and close out the meld There is currently not a great back button feature. I have not been able to go back and forth between pages, having to manually click on different hyperlinks complicates the ease of use. Status- please add more status features

Switched from

[Propertyware](https://www.capterra.com/p/25491/Propertyware/)

maintenance management

Review Source

VR

Verified Reviewer  
Principal  
Real Estate  
Used the software for: Less than 6 months

### "Disaster of experience"

October 21, 2021

1.0

Pros

It has great potential. Relatively reasonable pricing.

Cons

Does not work with vendor software, the response, fire your vendor. Tenants doesnt like it, staff doesnt like it.

Review Source

NG

Nicole G.  
owner  
Real Estate  
Used the software for: I used a free trial

### "The worst Customer Service"

December 1, 2023

1.0

the whole experience has been horrible. There is no way to get in touch with customer support.

Cons

I never proceeded with setting up the product and they still charged me for the service. They made no attempt to resolve my concerns and I never received a refund. I have contacted customer support several times without a response.

Review Source

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