Best For

Brand24 caters to small & medium brands all over the world to identify and analyze online conversations relevant to their business in order to get customer insights, grow their satisfaction and sales.

Product Details

Brand24 is an effective and user-friendly reputation management solution. Thousands of brands of all sizes use Brand24 to track and analyze online conversations about their brands, products, and competitors. Brand24 empowers companies to monitor their online reputation, prevent PR crisis, improve customer relations, find brand ambassadors, and get customer insights on their products and services.

Contact Details

Brand24

http://brand24.com

Founded in 2011

Located in Poland

Starting Price

Free Trial

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

Brand24 Features

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
Approval Process Control
Artwork Management
Asset Management
Change Management
Fulfillment Distribution
Project Management
CRM
Campaign Management
Faceted Search / Filtering
Influencer Discovery
Payment Tracking
ROI Tracking
Social Media Monitoring
Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

Brand24 Reviews

Showing 5 of 133 reviews
Overall
5/5
Ease of Use
4.5/5
Customer Service
5/5
Harish J.
Business Development Manager
Consumer Goods, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: GetApp
September 18, 2018

“Monitoring all the online mentions in just one platform!”

ProsFirstly, what I love the most about this application is its social monitoring capabilities. If someone mentions me, across any social media, I can get to them right away and respond. Not just keeping a close watch on our brands and products, it has also helped us explore business possibilities, insights and improve conversion rates. I found the customer service to be extremely responsive and helpful. Brand24 is very user-friendly, easy to navigate and intuitive, you don't need a lot of technical knowledge to be a pro at using it! We can compose immense and crisp reports about our brands using this application.I have had very good experience with their customer support team.
ConsThe application is quite costly, it is not affordable for a small-scale business or for personal use. I found the mobile version too difficult to use as compared to the desktop version. The searchability and analytics features, if improved could make the application perfect. I hope they upgrade the sentiment recognition feature.
Reviewer Source 
Source: GetApp
September 18, 2018
Kinga O.
Community Manager
Information Technology and Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: GetApp
May 23, 2018

“Social monitoring & listening at its finest.”

ProsBrand24 not only can look into mentions of your brand and products but also can help you find new customers and business possibilities. Thanks to amazing customer service (really helpful support!) you can set up your own projects and monitor them in real-time. Notifications work perfect, e-mail alerts work great, reports in PDF are just so pretty that you want to send them further to your customers, without any corrections. Also, it provides with many interesting results you wouldn't find on your own.
ConsIt can be a bit complicated if you have never used it before - but onboarding process is great, customer support is really well-maintained and also there are many extra materials such as webinars and knowledge base to clarify some things for you.
Reviewer Source 
Source: GetApp
May 23, 2018
Avatar Image
Ksenia B.
HR manager
Unspecified
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
March 11, 2018

“Brand24 is the 1st Email I Look at daily”

OverallMany times I'm notified of a new link to our website before the writer who may have done a guest post on someone else's website. When I reach out to thank them, this not only starts a great conversation, but they're happy we notified them and they're more likely to mention Social Quant again in a future blog post.
ProsSimply put, the Dashboard is good. It's ability to quickly provide a once-over look that provides a quick snapshot of everything that's going with the social media profiles I and my team are managing. Also, importantly is the competition tracking on social it also allows. This is very good!
ConsThere are a few things that can be made better. Insight generation and sentiment analysis can be much better. It would also be good for the team to consider providing support with developing negative incidence sentiment audit & analysis reports as well as social media strategic measurement & reporting framework for same client.
Reviewer Source 
Source: Capterra
March 11, 2018
Ravi G.
Project Manager
Biotechnology, 5001-10,000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: GetApp
August 5, 2018

“Social monitoring is no more an issue; Thanks to Brand24.”

ProsThis application helps you to respond to all those who mention you online. This feature helps you to know those sites wherein you are being mentioned. There is no learning curve as such, though the appearance of all the features may confuse the users in the beginning. However, the customer support team helps a lot during the procedure. They help to keep a regular track of all the pages being managed. Their email alerts are also working brilliantly.
ConsIt is very costly. There should be a smaller price put for it so that it could be affordable for all. Also, the mobile application does not provide the same level of satisfaction as the desktop version.
Reviewer Source 
Source: GetApp
August 5, 2018
Avatar Image
Sia P.
Miner
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 18, 2018

“It is one of the easiest and most effective social media listening tools I have used.”

OverallFast results that are easy to comprehend, and customised reports that anyone could easily understand.
ProsEasy of use, clear sections and way of operation. I like the way the summary is outlined. Also, it collects data from the past - not so many/but compared to others tools, it does a great job.
ConsMaybe the fact that not so many user get it from the first time how to add more keywords, after their launch a project. Also, sentiment analysis not so operating in greek language.
Reviewer Source 
Source: Capterra
June 18, 2018