More than Metrics

ExperienceFellow


5 / 5
1 review

Who Uses This Software?

Companies that offer complex products or services of longer duration (a few hours up to years), taking place on multiple sites, and want to see the service from the customer's perspective.


Average Ratings

1 Review

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use
  • Customer Service

Product Details

  • Starting Price
    $9.00/month
  • Pricing Details
    Get in touch for an individual offer.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • More than Metrics
  • www.morethanmetrics.com
  • Founded 2013
  • Austria

About ExperienceFellow

ExperienceFellow helps to research the customer journey. Customers can use the free mobile app to proactively create reports on what they've experienced with your service or product. They can add a satisfaction rating, pictures, descriptions, and videos. You can also track GPS and use the data to find hot spots of positive or negative experiences.


ExperienceFellow Features

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

ExperienceFellow Reviews Recently Reviewed!


Experience Fellow App Review

Mar 04, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I am writing this review about my experience using this software for a product test I completed recently.

My IPad was used to complete the input so this will apply to my experience using Experience Fellow with an IPad only.

Install from the Apple App store was seamless and fast.

This task was simple to understand as was my ability to navigate the app, posting text,video, and pictures without any confusion, during the entirety of my test.

The app is intuitive and there was no problem in uploading the information and syncing it, after each entry to save it.

Cons: The only Con i have and may be because of my using the IPad and not a PC is, I was unable to start a new paragraph when entering in the text mode.

The text is displayed continuously with each sentence, row after row when entering my descriptions, without the ability to start new paragraphs.

I was able to publish a lot of information, just as one paragraph though.

Overall: Overall the simplicity of this software makes it easy to use, and easy to navigate, with no difficulty uploading any types of media .

I enjoyed using it unlike several other similar types of programs I have used in the past, that were time consuming and much more complicated to use to accomplish the same tasks.