Who Uses This Software?

Companies offering complex services of longer duration (a few hours up to years) and multiple sites and wanting to view the service from the customer's perspective.

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
  • Pricing Details
    Prices depend on number of projects, participants, researchers and duration
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
  • Support
    Business Hours

Vendor Details

  • ExperienceFellow
  • www.experiencefellow.com/
  • Founded 2013
  • Austria

About ExperienceFellow

With ExperienceFellow you can research and analyze your customers' experience of the entire customer journey in real-time across all online and offline channels. Customers can document their experiences and emotions with the free mobile app on their own smartphone, researchers can analyze the data gathered with a powerful web software.

ExperienceFellow Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

ExperienceFellow Reviews

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