Who Uses This Software?

Board members and executives at public, private, and non-profit organizations looking to transition from paper to digital board book collaboration technology and streamline board meetings/governance.


Average Ratings

72 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Diligent
  • diligent.com/
  • Founded 1998
  • United States

About Diligent Boards

Diligent Boards is the worlds leading solution to securely create, distribute, and collaborate on board meeting books and materials. The largest global network of corporate directors and executives, Diligent is relied on by more than 16,000 organizations and 650,000 leaders in in over 90 countries. At Diligent, our Boards product has been built with bulletproof security, unparalleled simplicity, and we back our product with award-winning concierge-level support 24/7/365.


Diligent Boards Features

  • Approval Process Management
  • Calendar Management
  • Collaboration
  • Document Management
  • Electronic Signature
  • For Nonprofits
  • Member Directory
  • Minutes Management
  • Polls / Voting
  • Role-Based Permissions
  • Annual Filings
  • Archiving & Retention
  • Company Formation
  • Company Register
  • Dividend Administration
  • Document Templates
  • Important Dates Reminders
  • Multi-Company
  • Officer Management
  • Shareholder Management
  • Archiving & Retention
  • Audit Trail
  • Controls Testing
  • Environmental Compliance
  • FDA Compliance
  • HIPAA Compliance
  • ISO Compliance
  • OSHA Compliance
  • Risk Alerts
  • Sarbanes-Oxley Compliance
  • Version Control
  • Action Item Tracking
  • Agenda Management
  • Attendee Management
  • Board Meetings
  • Committee Meetings
  • Internal Meetings
  • Invitation Management
  • Legislative Meetings
  • Materials Management
  • Meeting Preparation Tools
  • Meeting Room Booking
  • Minutes Management
  • Post-Meeting Tools
  • Scheduling
  • Travel Management
  • Voting Management
  • Alerts/Notifications
  • Auditing
  • Business Process Control
  • Compliance Management
  • Corrective Actions (CAPA)
  • Exceptions Management
  • Internal Controls Management
  • IT Risk Management
  • Legal Risk Management
  • Mobile Access
  • Operational Risk Management
  • Predictive Analytics
  • Reputational Risk Management
  • Response Management
  • Risk Assessment

Diligent Boards Reviews Recently Reviewed!


We LOVE Diligent Boardbooks. Secure, user friendly, excellent features, excellent customer support.

Jul 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's secure, password protected, easy to use, very little training needed to use, has many features "built in" that I love, i.e. automatic save as you build the sites. Can view documents from any device. I love the "note taking" feature and the ability to do questionnaires, vote for board items option, and fingerprint sign-on. I also love the drag and drop method to load documents onto your sight, and the ability to drag your tabs into another position. I love how there is always a new feature being implemented or developed. They listen to the customer and create what "you" think is important. The program moves you through the pages quickly. It never gets bogged down. Our Board of Directors love Boardbooks and plan to continue using this product for a long time. We have all of our committees and our main board meetings on Diligent Boardbooks. We love the paperless feature and the security of our documents. We never have to worry about confidential information being in the wrong hands. We are fans!! We can't say enough good things about Diligent Boards and the great people at Diligent. Great Customer Service! Friendly! Professional. Always available to help you day or night. We have used Diligent Boards since 2010 and they have never let us down. They are well trained professionals. They help make your job easier! Thanks Diligent!

Cons: Many more Pros than cons. If I have an issue with the product/software, its because I am not using it correctly. The only thing I can think of is, that it may be nice to have an "undo" feature in case I accidentally choose the incorrect option and something gets deleted. It has not happened yet.

Overall: It saves me time in preparing for board meeting and committee meetings. Less printing of documents, so it saves time. It is more secure with no hard copies getting left around. Paperless meetings are the best way to go. The board members can view or access the material anywhere in the world and on any device. You are never out of reach so you can always attend important meetings while out of town, and with carrying no paper copies. You always have it at your fingertips. Documents can be loaded quickly, even in the middle of a meeting. The users never know new documents are being loaded, so no interruptions. I always know where to go back to find documents. it has been a real asset in this company.

Vendor Response

by Diligent on November 02, 2018

Thank you for your wonderful note, Sandra. We really appreciate you taking the time to share your experience. It was a delight to read your positive comment - thank you very much!

Diligent Board Review

May 17, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to use and very intuitive for both administrators and directors. I like that there are several ways to accomplish certain tasks, depending on what works best for my company and directors.

Cons: There is no dedicated online training for directors or administrators. The help features are very good, but directors don't have the time or inclination to search how to handle basic functions.

In addition, the notification, table of contents and calendar features are the weak parts of the software. Administrators should be able to add other users to a notification, even if not listed as a member of the particular committee or board. The table of contents feature, while improved from a few years ago, still isn't editable or movable within the document. The new Agenda feature also should be more editable.

Overall: Diligent Boards is a great tool for assembling and housing board materials. It saves us hours of preparation time for our five boards and related committee meetings. It also functions well for directors to be able to access materials securely from anywhere in the world. We also use it to assemble other types of document packages rather than just board books.

Eileen Roth's Review

Sep 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like drag and drop of the documents for our Board of Directors committee meetings. I organized the documents in the correct order so when I put the book together it is a fast and easy process.

Cons: The four actions that I have experienced to create a problem.

1. When the difference sections of the book are uploaded, if you save the book and go back in, you have to save the whole book again or it will not be released.

2. When the book is completed, making sure the right people receive the book. Having to go out of the book to go back into the book to edit and chose who gets it.

3. Making sure that the Board Members have refreshed their iPads so they can see the books. We have had problems with the Board of Directors not being able to open their books. Sometimes it is IS settings that have to be updated. But NO One wants the Board yelling that they can not read their books.

4. We are going to have a test page the day before the Board Meetings to see if anyone is having a problem opening their book or documents.

Overall: I like Diligent. I like uploading the books. I think the part of saving the book and having an easier time of choosing the correct people is rough. Also you can not change the email addresses or delete anyone on the email to notify the Board that the book has been released.

Vendor Response

by Diligent on October 29, 2018

Hi Eileen, thank you for taking the time to post this review. We have some suggestions that may help with some of the issues you are experiencing, including an auto sync feature that will automatically update your directors' books. Please feel free to reach out to your Customer Success Manager to discuss further.

Capterra loader

Messenger is a fabulous communication tool easy and safe.

Jun 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows me a safe and transparent communication, it automatically saves me important messages. I can create conversation groups, share documents and files in meetings in a secure way. It's excellent.

Cons: If I had any difficulty in working with this application it would surely be due to mishandling on my part. I really do not see any disadvantage in this software.

Overall: Messenger is an amazing work tool very easy to use. It is reliable, it gives me security when sending messages or information to my team in various work meetings. It is a secure tool that allows me to access it through the login.

Vendor Response

by Diligent on October 24, 2018

Thank you for the review, Madeleyne. We are so pleased to hear that Messenger has been adding so much value to your work!

I find the software to be user friendly and very helpful - no more making copies for board members.

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease in creating and editing the books. Not about the software but Diligent has excellent customer service with reps who are well versed in their knowledge of the software.

Cons: The inability to move tabs you've created into another placeholder i.e. Tab 4 now needs to become Tab 1, you can't easily bump the tap up or down. I have added tabs above or below to get the results I'm looking for - it that could be done easier it would be great and perhaps a feature to make small edits on docs uploaded. Sometimes at the last minute, the board wants to make small changes. A time saver would be to have the ability to revise the doc without going back to the original one, revising and then reuploading.

Overall: Makes my job easier.

Vendor Response

by Diligent on November 02, 2018

Hi Linda! Thank you for taking the time to write this great review. We would love to make your positive experience even better - please don't hesitate to reach out to your Customer Success Manager to learn more about reordering and reorganizing your tabs. Speak soon!

Capterra loader

A board management software that delivers unparalleled excellence

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: When we switched over to Diligent, we were expecting a bit of a transition period. But we were pleasantly surprised that everyone found it so easy to jump into this program because the design is so intuitive and very little training was required to operate it. The software has also has gorgeous and elegant aesthetics which makes it very appealing.

It's a fast and secure way to handle sensitive information. Our board members are able to access the information both in online and offline mode, while TouchID ensures that only those who have permission can see them. It also allows us to move away from a paper-based environment which are also a security risk.

Cons: I think the years that the developers have spent studying how board members work and interact has truly paid off because you have a simply outstanding software that serves its customers well. I think the only thing that could possibly make it better is if they increased the scrolling speed when you're looking through a lot of files.

Overall: Outstanding!

Vendor Response

by Diligent on October 29, 2018

Hi Matt! Many thanks for taking the time to tell us about your experience and leaving us such a wonderful review! We really appreciate you being our customer and helping to share the word about us. Thank you!

Board Meeting Portals easy and efficient

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to load documents, user friendly for all Boards, great storage for secure historical meeting material and governance documents.

Cons: Cannot load short videos for viewing at Board Meetings. Cannot move items from board meetings to resource centre.

Overall: Paperless solution to Board Meetings. We have converted 8 Boards to Diligent with a seemless transition. Training is excellent and new products are always offered and existing features are updated. Diligent listens to end users for suggestions and better solutions and incorporates what they can.

Vendor Response

by Diligent on October 29, 2018

Thanks for the 5-star review and sharing your feedback with us, Irene! We are thrilled that you enjoyed your experience with Diligent Boards. We will be sharing your feedback among our team. Thank you!

I am reviewing the Rountable held in Boston on 11/8/18

Nov 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The roundtable was great - nice to meet everyone, talk about tips and future features.

Cons: My only comment would be to make this meeting longer! I felt that we did not have enough time.

Vendor Response

by Diligent on November 26, 2018

Hi Susan, thank you for attending our roundtable and taking time to write this review! We really appreciate your feedback and hope to see you at another event in the future.

Best Board program out there

Mar 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I build the packets. The interface to make board packets, questionnaires and so forth is easy to use and intuitive.

Cons: I wish the added features didn't require additional licenses or contracts.

Vendor Response

by Diligent on March 13, 2019

Hi Rachel, thank you for leaving this review! We're so happy to hear you've has such a positive experience with Diligent Boards. Thanks for being a customer!

Capterra loader

Review for Diligent Boards

Dec 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is so simple to use. You can set up a board book in minutes. Uploading is mindless as you can upload any type of document (word, excel, pdf...). You can build from scratch to copy an old version and modify it.

Cons: I have been using Diligent for two years now and I honestly haven't experienced any cons yet...

Overall: The ease of use and effectiveness in sharing documents with board members around the world makes Diligent a software package I would highly recommend! The customer support is the best I have ever experienced. No machines, a real human being every single time!

Vendor Response

by Diligent on December 14, 2018

Hello Stephanie,

Thank you for taking the time to write this positive review. It is wonderful to hear that you like our Customer Support and find Diligent Boards simple to use. Thanks again for this great feedback!

Great Support Service

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and accessibility to support.

Cons: Not many cons to speak of. Great product.

Vendor Response

by Diligent on February 04, 2019

Hi Tanisha,

Many thanks for your 5 star rating! We're very happy to hear you're happy with Diligent Boards. Thanks for being our loyal customer and for taking the time to leave us a review!

Long-time user

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This solution is perfect. It makes management look good and it is so easy for board members to use. We've been using Diligent Boards for 11 years now, and the directors love it. I have board members from 44 to 79, and they all find it intuitive and easy to navigate.

Cons: Archiving books - you have to do it one at a time.

Overall: Information security and distribution control. All at your fingertips. It doesn't get any better than that.

Vendor Response

by Diligent on March 15, 2019

HI Jeff, thank you for taking time to share your review! It's wonderful to hear that Diligent has been so positively received across your organization for over a decade. Thank you for being a customer!

Diligent Boards

Feb 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and is a brilliant software package, saves so much time compared to the old system we had of printing and binding all papers.

Cons: Wish that you didn't have to keep scrolling down the Agenda each time you need to do a quick link, especially if your agenda is more than 1 page.

Overall: It is fast, efficient and time saving. It's a quick and easy way to share important documents, etc.

Vendor Response

by Diligent on February 15, 2019

Hi Liz, It is wonderful to hear that Diligent Boards has been easy to use, has helped you save time and has made sharing important documents more seamless. Thanks so much for taking time to write this thoughtful review!

Capterra loader

Diligent is Best Board Portal Available

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy and intuitive both from an administrator perspective and a user perspective

Cons: The Resource Center - though I understand that improvements are coming and I am looking forward to that.

Overall: As a consultant working for various companies, it is awesome to have Diligent in my handful of tools that can provide services to my client and make me look like a magician. It has simplified my life and that of my clients and I can't imagine being without Diligent.

Vendor Response

by Diligent on November 02, 2018

We are thrilled to hear you are happy with Diligent Boards, Patrice. Thank you so much for writing this awesome review!

Why I like Diligent

Dec 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, ability to hold current and archived papers and quality of support.

Cons: Highlighter color could be stronger.

Would like to be able to look at two pages simultaneously when reviewing accounts.

Overall: A excellent tool for Board members, both for Board papers and additional and supplementary papers.

Vendor Response

by Diligent on December 04, 2018

Hi! Thanks for being our customer and writing this awesome review! We're very happy to hear you like our 24/7/365 support and find Diligent Boards easy to use. Thanks again for this positive feedback!

Big Time Saver

Oct 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Building the board book is easy, and a big time saver. It makes preparing, and organizing the meeting documents simple and stream-lined. Love being able to export my book to PDF.

Cons: I wish some of the features and options had an explanation for use. Sometimes its not self explanatory what a feature is used for.

Overall: Diligent Boards has saved time and paper.

Vendor Response

by Diligent on October 29, 2018

Hi Kelly! Thank you for taking the time to leave us such a great review. We are absolutely delighted that you enjoy using Diligent Boards. Our team at Diligent strives to provide you with the absolute best, every day.

If you have any questions about the product features, please do not hesitate to reach out to your Customer Success Manager to schedule a training. In addition, you can find detailed information about every feature in our Help Center online and join our Webinars and Admin Seminars to learn more. Speak soon!

Excellent

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and excellent customer support

Cons: I have no con's. I have yet to run into anything that if I think it can be done, support says no.

Overall: The product is excellent. It provides things you need even when you don't realize you may need it. To top it off, their customer service is beyond expectation.

Vendor Response

by Diligent on February 07, 2019

Dear Lourdes,
Thanks so much for this review. We're very happy to hear that you find our Diligent Boards excellent and our customer service beyond expectation. Thanks so much for taking the time to share this feedback with us!

Capterra loader

A very safe tool for information management

Jul 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: My experience regarding this program is as follows:

The strength of this program is its security to prevent unauthorized access through TouchID and the safe handling of information, which is currently of vital importance to organizations.

It promotes communication and integration to the work team.

Cons: In my opinion although it is very simple and intuitive, it is very rigid in terms of not being able to move the windows, which can generate waste of time for the users. I think it is necessary to continue improving this program in terms of navigation within it.

Overall: It favors the security in the handling of information and in the access control of the users

Vendor Response

by Diligent on October 29, 2018

Thank you for sharing such a positive review, Yaroslav! It means a lot to us.

Directors Perspective vs Administrator

Feb 25, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use as a Director and navigation and clarity of pack is great

Cons: Updating docs or altering the agenda as an administrator is a little cumbersome but all in all works well

Overall: Diligent support team are terrific

Vendor Response

by Diligent on March 05, 2019

Hi Kate, we really appreciate that you took the time to write a review, and we're happy to see that you've been enjoying using Diligent and working with our customer support team. We appreciate your feedback about the administrator view, and will take that into account as we continue to develop our product. Please know that you can always share specific product feedback with our team -- we really value your input!

Diligent is sought out by Board members

Oct 19, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Collaborative, functional, allows board members to highlight text in presentations and post it notes for questions in meetings, everyone sees the same thing in the meeting, automatically resorts the folders and order when intermediate agenda items or items are added, available on ipad . Functionality has been added to conduct surveys and deal with minutes too.

Cons: Could do with an upgrade on look and feel, and some things just aren't intuitive, some defaults are the wrong way round (IMO - such as not automatically saving board members notes when a presentation is replaced - you have to elect for that), the client can appear a little slow on laptop at times but that may be due to where I am situated

Overall: Our Board members asked our Company to implement this solution they liked it so much from prior experience. That speaks volumes for the end user experience. As an Admin user its generally pretty good too.

Vendor Response

by Diligent on November 02, 2018

Thank you for the nice and valuable feedback! It is important to us that our customers are happy, and we are always looking for ways to make our products better. Thanks for taking the time to review us!

Overall Review of Diligent Boards

Jan 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It makes creating boardbooks so easy and it's so efficient. I really don't know how anybody worked without it.

Cons: I'd like to see the word processing function work a little better within the questionnaires.

Overall: This is an amazing software and a must have for any company with a board. It's fast, efficient and super easy to use. The support offered to the clients is the best I have ever had.

Vendor Response

by Diligent on January 07, 2019

Dear Doris,
Thank you for leaving this review. We're very happy to hear that you find Diligent Boards efficient and easy to use. Thanks again, we really appreciate you taking the time to share your experience with us!

Great Board Portal!

Feb 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I loved the security, convenience of having all board materials in one place, and ease of use. I have used with board members with various degrees of IT savvy and it's been well received.

Cons: There is the ability to make private notes in documents which get erased when materials are archived - that could be a setting but I found it a loss.

Overall: Keeping all board materials in one place, paperless, yet providing a "binder" for the meeting so members can follow along.

Vendor Response

by Diligent on February 11, 2019

Hello!

Thanks so much for the 5 star review! We're very happy to hear about your positive experience with Diligent Boards. We would love to make your positive experience even better -- please be in touch with your Customer Success Manager to learn more about archiving and annotations. Thank you again for taking the time to write this review!

Amazing tool for an environment that is fast paced

Jan 31, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of updating books up until the last minute of presentation. Real time customer support is unmatched.

Cons: Without customer support it would have been very difficult to learn all that the software has to offer and use it efficiently. I don't know if that is a con as your customer service is awesome!

Overall: I started this job in June and have had multiple Board and Committee meetings, consents, Questionnaires and presentations to upload. Diligent had me looking like a star in a short period of time! I can't praise the product enough!

Vendor Response

by Diligent on February 01, 2019

Thanks so much for this review, Claudia! We're thrilled to hear you're happy with the software and that you find our customer support unmatched. Thank you again for taking the time to share your experience with us!

Bravo Diligent!

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and great customer service.

Cons: For us, there is no downside - Diligent service is there 24/7 for any support issues

Overall: The portal solved the usual transfer of a mass of paper each quarter, allowing quick and easy signing of compliance documents, easy and secure messaging and effective communication with members of each of our Boards

Vendor Response

by Diligent on November 26, 2018

Thank you for sharing this review! We're so happy to hear you've had a positive experience with Diligent.

Functionality

Jan 29, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to upload documents, edit, print etc.

Cons: Formatting in the easy edit docs needs improvement. Would be great to have full functionality of "word".

When uploading a word document into an easy edit document, the bullet points aren't usually copied over correctly, and it take a lot of time to bring everything into line.

Overall: It's a great tool overall to use for our monthly board papers.

The directors find it easy to navigate around.

Vendor Response

by Diligent on January 30, 2019

Hi Jane,
Thanks for taking the time to leave us this review. We're happy to hear that you and your directors find Diligent Boards easy to use, and we're grateful for the feedback regarding our EasyEdit word processor. Please know that we are always working to improve our product to deliver the best possible experience to our customers. Thanks again!

Board books at its best.

Jun 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: (1) User Friendliness (2) Intuitive (3) Responsive Customer Success Team (4) 24/7 Global Support (5) Reasonable Cost

Cons: Please continue to explore and enhance the possibilities of your technology and no further comment.

Overall: There have many benefits reaped with our continued use of Diligent Boards. (1) Timely delivery of materials and any material updates; (2) Accessibility and portability of meeting and information materials; and (3) Cost savings on courier / mail, printing, office supplies, and personnel hours and resources.

Vendor Response

by Diligent on October 29, 2018

Hey Mae! Thank you so much for your kind words. We take pride in Diligent Boards and our Customer Success and Support teams are very happy to receive your compliments. Thanks again for taking the time to leave us such a nice review.

Branch Manager

Oct 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: security, portability, the ability to link within board books and to export the book.

Cons: timeout. Running an eight hour meeting with multiple applications for content it becomes frustrating to have to re-enter your password throughout the day.

Overall: secure communication and collaboration with board members.

Vendor Response

by Diligent on November 02, 2018

Thank you so much for review, Keith! We are grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are very happy to hear we hit the mark for you.

Timeout settings can be highly customized - please contact your administrator or your Diligent Customer Success Manager to determine the optimal timeout settings to suit your organizational needs. We would love to make your positive experience even better!

Switched to Diligent and never looked back

Mar 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use - very intuitive interface for administrators.

Cons: N/A

Overall: Board portals are only useful if your directors and senior officers will use them. If they are not easy to navigate and lacking features, then most likely your directors and senior officers are going to continue to rely on paper copies. With Diligent, the majority of our directors and officers quickly requested not to be given printed versions of the board books. Having access to the book on an iPad or tablet allowed them to easily access board materials wherever and whenever they wished. The customer support is available 24/7/365 and is staffed by knowledgeable, friendly teams who can quickly assist the user at all levels.

Recommendations to other buyers: Add-on modules for Board Evaluations and D&O Questionnaires make Diligent Board a complete package.

Vendor Response

by Diligent on March 24, 2017

Thank you!

Satisfied board member

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's Easy for management and boards to use

Cons: Nothing about it that I don't like very much

Overall: Secure portable communication and provision of Board materials

Vendor Response

by Diligent on November 18, 2018

Hi George, thank you for taking the time to share this review! We're so happy to hear that Diligent has been helpful in supporting your work as a board member.

Extraordinary Service

Feb 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It simplifies the reading of documentation

Cons: i did not experience any problems whatsoever

Overall: Delightful. Simply put, it made my day.

Vendor Response

by Diligent on February 21, 2019

Hi Georg, thank you for taking time to write a review. We're happy to hear that you've enjoyed using Diligent and that it's simplified processes for you. Thank you for being a customer!

Expansion call

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use dropping and looking at the end product

Cons: I can't think of anything at the moment.

Overall: I needed to expand from a 15MB to a 27MB so that I could put in a committee slide

Vendor Response

by Diligent on December 04, 2018

Hi Linda, we're so happy to hear you've had a positive experience with Diligent Boards. Thank you for taking time to share this review!

Diligent - Board admin

Oct 10, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great customer service and support - the system generally works well.

Cons: Innovations and enhancements to the current portal offerings can take time to implement and the system can be slow at times.

Vendor Response

by Diligent on October 24, 2018

Thank you for the review, Lisa!

Capterra loader

Best Platform Ever!

Sep 26, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: intuitive, effective, accessible, reliable, wonderful service the list goes on

Cons: we have used the voting option as a document signing application but it would be great to have two signatures the same on one page

Overall: exceptional, highly recommend the platform to anyone I can. Its changed my life regarding board packs, signing docs and filing

Vendor Response

by Diligent on October 24, 2018

Hi Niqui, thank you for taking the time to post this review. We are so happy to hear how much value Diligent has added to your work. We appreciate the feedback on our voting tool - it is because of these inputs that allow us to continue developing our products to make them work even better for you.

survey

Jan 30, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Concise place for data, easy to use on iPad

Cons: Trying to print material isn't as intuitive as it could be

Vendor Response

by Diligent on February 01, 2019

Hi Jeff,
Many thanks for leaving us a review. We're glad to hear you find the Diligent Boards app easy to use!

A Review of Messenger App

Apr 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Messenger allows users to instantly communicate with each other. It is way for family and friends to stay connected!

Cons: There are no negative features in the ability to communicate.

Diligent Suite Review

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use. Very good customer support and updates.

Cons: A little bit slow when loading documents.

Vendor Response

by Diligent on October 29, 2018

Thanks for giving us a 5-star rating, Lynne! We are very glad to hear that you enjoy using Diligent Boards. Thank you!

Great board material sharing software

Feb 01, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ability to control, archive and publish board material either in a visible way or hidden way until you are ready to share it.

Cons: not always as user-friendly and intuitive as I'd like it to be.

Overall: Excellent customer support 24/7 and always a friendly tech on the line to help via phone or screen share support!

Vendor Response

by Diligent on March 11, 2019

Hi there, thanks so much for taking the time to share your review! We're so happy to hear you've had a positive experience with Diligent. We appreciate your constructive feedback and take every customer's comments into account as we develop our product roadmap - thank you for sharing!

Great for our Small company

Mar 30, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Diligent boards has helped our small company come together to collaborate on more projects. It helps to streamline everything and keep everything in one spot. Love that you can view past meeting archives.

Cons: This software has been great and any issues that I have had seem to be personal error so far.

Vendor Response

by Diligent on April 01, 2019

Hi Jen, it's wonderful to hear that Diligent has helped your company collaborate more easily! Thanks so much for taking time to leave a review.

I love this product.Thank you for continuing to update with new features. Makes my job seem easy!

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The "drag and drop" feature is very effective instead of having to go through the browser to upload attachments. You require two monitors to do this.

Cons: Having to re-link the table of contents once it was final and a new addition had to be inserted but due to recent upgrades this is no longer the case.

Vendor Response

by Diligent on October 29, 2018

Hey Fatima! Thanks for leaving us such a wonderful review. We are improving our product, each day, day by day, and we're delighted to hear you enjoy using it! Thank you, once again, for your kind words.

Excellent Product and Service

Jan 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Able to navigate and use easily. App available for both iPhone and iPad. Very smooth set up. Fantastic customer support in the setup process.

Cons: N/A nothing bad to say. Setup and use is quite easy and it has great functionality.

Overall: Setting up and using Diligent Boards is easy!The customer support setting it up is phenomenal! Has huge functionality allowing access to confidential materials, ability to annotate, use of sticky notes, and use the iPencil to communicate annotations with other Board members or keep them private. Able to have the App on both my iPhone and iPad allowing use virtually anywhere and anytime.

Vendor Response

by Diligent on January 07, 2019

Hi Clyde,
Thank you very much for your kind review! At Diligent, we pride ourselves on our customers' satisfaction and we're thrilled to hear you find our Customer Support fantastic and Diligent Boards easy to use. Thank you, once again, for your kind words!

Capterra loader

Diligent Boards

Nov 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: intuitive and easy to use. good value for money. nice look and feel.

Cons: slow in uploading documents. slow in creating books. no proper full screen feature. scrolling through book is tedious.

Overall: very good.

Vendor Response

by Diligent on November 26, 2018

Hi Jawad, we really value your constructive feedback and appreciate that you took the time to share it with us. Please know that we are always working to improve our product to deliver the best possible experience to our customers.

Terrific platform for sharing and collaboration

Apr 03, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Used mainly for survey services, voting, and completing and sharing pdf/document annotations. Easy to use platform with lots of functionality.

Cons: Other free services offer similar products but separately, but Diligent is one of the only services I've used that compiles these together in a package. Thus, maybe pricing could be worked on?

Overall: I found Diligent Boards to be a terrific compilation of useful resources. It was far easier to coordinate with everyone on the same paid platform, rather than on lots of different free platforms.

Board Books

Feb 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to get secured information all in one place.

Cons: Passwords, I often forget it since I use thumb recognition. When I cannot access I get frustrated but every time I call things are resolved swiftly.

Overall: It has been a great experience

Vendor Response

by Diligent on March 05, 2019

HI Mildred, thank you for the positive review! We're so happy to hear you've had such a positive experience with Diligent and are happy to have you as as customer.

My company recently started using this software for our Board and we really like it.

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Diligent team is amazing, they are available 24/7 to answer any questions or queries, are always very helpful and resolves any issues immediately. The software is easy to use once you get used to it, has a nice look to the portal and building board packages couldn't be easier by using drag and drop.

Cons: It does take a little but to get familiar with the functions and creating board packages but once you learn the basics, its an amazing portal to use.

Vendor Response

by Diligent on October 29, 2018

Hi Queenie! Thank you so much for giving us this proverbial pat on the back, you made our day! We are glad that you hear that you love the tool and our services, our dedicated staff will be pleased to learn of your high praise. Thank you!

Huge Corporate Fan of Diligent Boards

Mar 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The uploading process is simple and easy to use.

Cons: No drop down menu. A drop down menu would make it easier for backup administrators to use since they don't use it that often.

Overall: Overall, my experience has been excellent.

Vendor Response

by Diligent on March 25, 2019

Hi Teresa, thanks so much for taking the time to share your positive review! We're so happy that you've found Diligent to be an asset to your organization.

Diligent

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use and the support staff are always so knowledgeable and patient. Even when I am not.

Cons: It can't be used on your phone, like it can be on iPad, but then it's an application made for iPad.

Overall: Very good.

Vendor Response

by Diligent on November 26, 2018

HI Carol, thank you for taking time to share this review. It is wonderful to hear that you've had a positive experience with Diligent!

Helpful product

Nov 27, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use and accessibility of interface

Cons: Upload process can sometimes cause freezing

Vendor Response

by Diligent on December 12, 2018

Abigail, thank you for the positive review! We are happy you find Diligent Boards helpful and easy to use. Please know that we are always working to improve our product to deliver the best possible experience to our customers. Thanks again for taking the time out to share your experience!

Diligent is very easy to use

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Diligent is very easy to use. Everything is clear and not hard to understand. The support desk is amazing.

Cons: only able to upload files up to 15,000 KB

Overall: I am able to send material to Board members for review with in minutes and they are able to receive and review quickly. This is so much better than having to mail out large files for review.

User Interface

Jan 28, 2019
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Does what it's supposed to do, but it takes 99 windows to get it done.

Cons: Update your user interface. Currently it looks like Windows 98.

Vendor Response

by Diligent on January 29, 2019

Hi Sharon,

Thanks for your feedback! We're sorry to hear about your disappointment with the user interface - the good news is that we are working on a new, streamlined platform accessible via web, Boards Web. Please feel free to reach out to your Customer Success Manager to discuss further.

Thank you!

using diligent boards as a PA

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: well structured software - easy to use

user friendly

Cons: a bit slot to download full files when a large one

Overall: Just as a PA i.e. downloading documents and printing documents

Vendor Response

by Diligent on March 15, 2019

Hi Laurence, we're so happy to hear you've been enjoying Diligent! Thank you for taking time to share this review - we really value your feedback.