Who Uses This Software?

Board members and executives at public, private, and non-profit organizations looking to transition from paper to digital board book collaboration technology and streamline board meetings/governance.


Average Ratings

38 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Diligent
  • diligent.com/
  • Founded 1998
  • United States

About Diligent Boards

Diligent Boards is the worlds leading solution to securely create, distribute, and collaborate on board meeting books and materials. Diligent board portal software is trusted by over 450,000 board members and executives to run more effective board meetings. At Diligent, our Boards product has been built with bulletproof security, unparalleled simplicity, and we back our product with award-winning concierge-level support 24/7/365.


Diligent Boards Features

  • Approval Process Management
  • Calendar Management
  • Collaboration
  • Document Management
  • Electronic Signature
  • For Nonprofits
  • Member Directory
  • Minutes Management
  • Polls / Voting
  • Role-Based Permissions
  • Annual Filings
  • Archiving & Retention
  • Company Formation
  • Company Register
  • Dividend Administration
  • Document Templates
  • Important Dates Reminders
  • Multi-Company
  • Officer Management
  • Shareholder Management
  • Archiving & Retention
  • Audit Trail
  • Controls Testing
  • Environmental Compliance
  • FDA Compliance
  • HIPAA Compliance
  • ISO Compliance
  • OSHA Compliance
  • Risk Alerts
  • Sarbanes-Oxley Compliance
  • Version Control
  • Action Item Tracking
  • Agenda Management
  • Attendee Management
  • Board Meetings
  • Committee Meetings
  • Internal Meetings
  • Invitation Management
  • Legislative Meetings
  • Materials Management
  • Meeting Preparation Tools
  • Meeting Room Booking
  • Minutes Management
  • Post-Meeting Tools
  • Scheduling
  • Travel Management
  • Voting Management
  • Auditing
  • Business Process Control
  • Compliance Management
  • Corrective Actions (CAPA)
  • Dashboard
  • Incident Management
  • Internal Controls Management
  • Risk Assessment

Diligent Boards Reviews Recently Reviewed!


We LOVE Diligent Boardbooks. Secure, user friendly, excellent features, excellent customer support.

Jul 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's secure, password protected, easy to use, very little training needed to use, has many features "built in" that I love, i.e. automatic save as you build the sites. Can view documents from any device. I love the "note taking" feature and the ability to do questionnaires, vote for board items option, and fingerprint sign-on. I also love the drag and drop method to load documents onto your sight, and the ability to drag your tabs into another position. I love how there is always a new feature being implemented or developed. They listen to the customer and create what "you" think is important. The program moves you through the pages quickly. It never gets bogged down. Our Board of Directors love Boardbooks and plan to continue using this product for a long time. We have all of our committees and our main board meetings on Diligent Boardbooks. We love the paperless feature and the security of our documents. We never have to worry about confidential information being in the wrong hands. We are fans!! We can't say enough good things about Diligent Boards and the great people at Diligent. Great Customer Service! Friendly! Professional. Always available to help you day or night. We have used Diligent Boards since 2010 and they have never let us down. They are well trained professionals. They help make your job easier! Thanks Diligent!

Cons: Many more Pros than cons. If I have an issue with the product/software, its because I am not using it correctly. The only thing I can think of is, that it may be nice to have an "undo" feature in case I accidentally choose the incorrect option and something gets deleted. It has not happened yet.

Overall: It saves me time in preparing for board meeting and committee meetings. Less printing of documents, so it saves time. It is more secure with no hard copies getting left around. Paperless meetings are the best way to go. The board members can view or access the material anywhere in the world and on any device. You are never out of reach so you can always attend important meetings while out of town, and with carrying no paper copies. You always have it at your fingertips. Documents can be loaded quickly, even in the middle of a meeting. The users never know new documents are being loaded, so no interruptions. I always know where to go back to find documents. it has been a real asset in this company.

Vendor Response

by Diligent on November 02, 2018

Thank you for your wonderful note, Sandra. We really appreciate you taking the time to share your experience. It was a delight to read your positive comment - thank you very much!

Eileen Roth's Review

Sep 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like drag and drop of the documents for our Board of Directors committee meetings. I organized the documents in the correct order so when I put the book together it is a fast and easy process.

Cons: The four actions that I have experienced to create a problem.

1. When the difference sections of the book are uploaded, if you save the book and go back in, you have to save the whole book again or it will not be released.

2. When the book is completed, making sure the right people receive the book. Having to go out of the book to go back into the book to edit and chose who gets it.

3. Making sure that the Board Members have refreshed their iPads so they can see the books. We have had problems with the Board of Directors not being able to open their books. Sometimes it is IS settings that have to be updated. But NO One wants the Board yelling that they can not read their books.

4. We are going to have a test page the day before the Board Meetings to see if anyone is having a problem opening their book or documents.

Overall: I like Diligent. I like uploading the books. I think the part of saving the book and having an easier time of choosing the correct people is rough. Also you can not change the email addresses or delete anyone on the email to notify the Board that the book has been released.

Vendor Response

by Diligent on October 29, 2018

Hi Eileen, thank you for taking the time to post this review. We have some suggestions that may help with some of the issues you are experiencing, including an auto sync feature that will automatically update your directors' books. Please feel free to reach out to your Customer Success Manager to discuss further.

Capterra loader

Messenger is a fabulous communication tool easy and safe.

Jun 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows me a safe and transparent communication, it automatically saves me important messages. I can create conversation groups, share documents and files in meetings in a secure way. It's excellent.

Cons: If I had any difficulty in working with this application it would surely be due to mishandling on my part. I really do not see any disadvantage in this software.

Overall: Messenger is an amazing work tool very easy to use. It is reliable, it gives me security when sending messages or information to my team in various work meetings. It is a secure tool that allows me to access it through the login.

Vendor Response

by Diligent on October 24, 2018

Thank you for the review, Madeleyne. We are so pleased to hear that Messenger has been adding so much value to your work!

I find the software to be user friendly and very helpful - no more making copies for board members.

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease in creating and editing the books. Not about the software but Diligent has excellent customer service with reps who are well versed in their knowledge of the software.

Cons: The inability to move tabs you've created into another placeholder i.e. Tab 4 now needs to become Tab 1, you can't easily bump the tap up or down. I have added tabs above or below to get the results I'm looking for - it that could be done easier it would be great and perhaps a feature to make small edits on docs uploaded. Sometimes at the last minute, the board wants to make small changes. A time saver would be to have the ability to revise the doc without going back to the original one, revising and then reuploading.

Overall: Makes my job easier.

Vendor Response

by Diligent on November 02, 2018

Hi Linda! Thank you for taking the time to write this great review. We would love to make your positive experience even better - please don't hesitate to reach out to your Customer Success Manager to learn more about reordering and reorganizing your tabs. Speak soon!

Capterra loader

A board management software that delivers unparalleled excellence

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: When we switched over to Diligent, we were expecting a bit of a transition period. But we were pleasantly surprised that everyone found it so easy to jump into this program because the design is so intuitive and very little training was required to operate it. The software has also has gorgeous and elegant aesthetics which makes it very appealing.

It's a fast and secure way to handle sensitive information. Our board members are able to access the information both in online and offline mode, while TouchID ensures that only those who have permission can see them. It also allows us to move away from a paper-based environment which are also a security risk.

Cons: I think the years that the developers have spent studying how board members work and interact has truly paid off because you have a simply outstanding software that serves its customers well. I think the only thing that could possibly make it better is if they increased the scrolling speed when you're looking through a lot of files.

Overall: Outstanding!

Vendor Response

by Diligent on October 29, 2018

Hi Matt! Many thanks for taking the time to tell us about your experience and leaving us such a wonderful review! We really appreciate you being our customer and helping to share the word about us. Thank you!

Board Meeting Portals easy and efficient

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to load documents, user friendly for all Boards, great storage for secure historical meeting material and governance documents.

Cons: Cannot load short videos for viewing at Board Meetings. Cannot move items from board meetings to resource centre.

Overall: Paperless solution to Board Meetings. We have converted 8 Boards to Diligent with a seemless transition. Training is excellent and new products are always offered and existing features are updated. Diligent listens to end users for suggestions and better solutions and incorporates what they can.

Vendor Response

by Diligent on October 29, 2018

Thanks for the 5-star review and sharing your feedback with us, Irene! We are thrilled that you enjoyed your experience with Diligent Boards. We will be sharing your feedback among our team. Thank you!

I am reviewing the Rountable held in Boston on 11/8/18

Nov 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The roundtable was great - nice to meet everyone, talk about tips and future features.

Cons: My only comment would be to make this meeting longer! I felt that we did not have enough time.

Vendor Response

by Diligent on November 26, 2018

Hi Susan, thank you for attending our roundtable and taking time to write this review! We really appreciate your feedback and hope to see you at another event in the future.

Capterra loader

Review for Diligent Boards

Dec 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is so simple to use. You can set up a board book in minutes. Uploading is mindless as you can upload any type of document (word, excel, pdf...). You can build from scratch to copy an old version and modify it.

Cons: I have been using Diligent for two years now and I honestly haven't experienced any cons yet...

Overall: The ease of use and effectiveness in sharing documents with board members around the world makes Diligent a software package I would highly recommend! The customer support is the best I have ever experienced. No machines, a real human being every single time!

Vendor Response

by Diligent on December 14, 2018

Hello Stephanie,

Thank you for taking the time to write this positive review. It is wonderful to hear that you like our Customer Support and find Diligent Boards simple to use. Thanks again for this great feedback!

Capterra loader

Diligent is Best Board Portal Available

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy and intuitive both from an administrator perspective and a user perspective

Cons: The Resource Center - though I understand that improvements are coming and I am looking forward to that.

Overall: As a consultant working for various companies, it is awesome to have Diligent in my handful of tools that can provide services to my client and make me look like a magician. It has simplified my life and that of my clients and I can't imagine being without Diligent.

Vendor Response

by Diligent on November 02, 2018

We are thrilled to hear you are happy with Diligent Boards, Patrice. Thank you so much for writing this awesome review!

Big Time Saver

Oct 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Building the board book is easy, and a big time saver. It makes preparing, and organizing the meeting documents simple and stream-lined. Love being able to export my book to PDF.

Cons: I wish some of the features and options had an explanation for use. Sometimes its not self explanatory what a feature is used for.

Overall: Diligent Boards has saved time and paper.

Vendor Response

by Diligent on October 29, 2018

Hi Kelly! Thank you for taking the time to leave us such a great review. We are absolutely delighted that you enjoy using Diligent Boards. Our team at Diligent strives to provide you with the absolute best, every day.

If you have any questions about the product features, please do not hesitate to reach out to your Customer Success Manager to schedule a training. In addition, you can find detailed information about every feature in our Help Center online and join our Webinars and Admin Seminars to learn more. Speak soon!

Capterra loader

A very safe tool for information management

Jul 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: My experience regarding this program is as follows:

The strength of this program is its security to prevent unauthorized access through TouchID and the safe handling of information, which is currently of vital importance to organizations.

It promotes communication and integration to the work team.

Cons: In my opinion although it is very simple and intuitive, it is very rigid in terms of not being able to move the windows, which can generate waste of time for the users. I think it is necessary to continue improving this program in terms of navigation within it.

Overall: It favors the security in the handling of information and in the access control of the users

Vendor Response

by Diligent on October 29, 2018

Thank you for sharing such a positive review, Yaroslav! It means a lot to us.

Diligent is sought out by Board members

Oct 19, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Collaborative, functional, allows board members to highlight text in presentations and post it notes for questions in meetings, everyone sees the same thing in the meeting, automatically resorts the folders and order when intermediate agenda items or items are added, available on ipad . Functionality has been added to conduct surveys and deal with minutes too.

Cons: Could do with an upgrade on look and feel, and some things just aren't intuitive, some defaults are the wrong way round (IMO - such as not automatically saving board members notes when a presentation is replaced - you have to elect for that), the client can appear a little slow on laptop at times but that may be due to where I am situated

Overall: Our Board members asked our Company to implement this solution they liked it so much from prior experience. That speaks volumes for the end user experience. As an Admin user its generally pretty good too.

Vendor Response

by Diligent on November 02, 2018

Thank you for the nice and valuable feedback! It is important to us that our customers are happy, and we are always looking for ways to make our products better. Thanks for taking the time to review us!

Bravo Diligent!

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and great customer service.

Cons: For us, there is no downside - Diligent service is there 24/7 for any support issues

Overall: The portal solved the usual transfer of a mass of paper each quarter, allowing quick and easy signing of compliance documents, easy and secure messaging and effective communication with members of each of our Boards

Vendor Response

by Diligent on November 26, 2018

Thank you for sharing this review! We're so happy to hear you've had a positive experience with Diligent.

Board books at its best.

Jun 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: (1) User Friendliness (2) Intuitive (3) Responsive Customer Success Team (4) 24/7 Global Support (5) Reasonable Cost

Cons: Please continue to explore and enhance the possibilities of your technology and no further comment.

Overall: There have many benefits reaped with our continued use of Diligent Boards. (1) Timely delivery of materials and any material updates; (2) Accessibility and portability of meeting and information materials; and (3) Cost savings on courier / mail, printing, office supplies, and personnel hours and resources.

Vendor Response

by Diligent on October 29, 2018

Hey Mae! Thank you so much for your kind words. We take pride in Diligent Boards and our Customer Success and Support teams are very happy to receive your compliments. Thanks again for taking the time to leave us such a nice review.

Branch Manager

Oct 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: security, portability, the ability to link within board books and to export the book.

Cons: timeout. Running an eight hour meeting with multiple applications for content it becomes frustrating to have to re-enter your password throughout the day.

Overall: secure communication and collaboration with board members.

Vendor Response

by Diligent on November 02, 2018

Thank you so much for review, Keith! We are grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are very happy to hear we hit the mark for you.

Timeout settings can be highly customized - please contact your administrator or your Diligent Customer Success Manager to determine the optimal timeout settings to suit your organizational needs. We would love to make your positive experience even better!

Why I like Diligent

Dec 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, ability to hold current and archived papers and quality of support.

Cons: Highlighter color could be stronger.

Would like to be able to look at two pages simultaneously when reviewing accounts.

Overall: A excellent tool for Board members, both for Board papers and additional and supplementary papers.

Vendor Response

by Diligent on December 04, 2018

Hi! Thanks for being our customer and writing this awesome review! We're very happy to hear you like our 24/7/365 support and find Diligent Boards easy to use. Thanks again for this positive feedback!

Switched to Diligent and never looked back

Mar 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use - very intuitive interface for administrators.

Cons: N/A

Overall: Board portals are only useful if your directors and senior officers will use them. If they are not easy to navigate and lacking features, then most likely your directors and senior officers are going to continue to rely on paper copies. With Diligent, the majority of our directors and officers quickly requested not to be given printed versions of the board books. Having access to the book on an iPad or tablet allowed them to easily access board materials wherever and whenever they wished. The customer support is available 24/7/365 and is staffed by knowledgeable, friendly teams who can quickly assist the user at all levels.

Recommendations to other buyers: Add-on modules for Board Evaluations and D&O Questionnaires make Diligent Board a complete package.

Vendor Response

by Diligent on March 24, 2017

Thank you!

Satisfied board member

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's Easy for management and boards to use

Cons: Nothing about it that I don't like very much

Overall: Secure portable communication and provision of Board materials

Vendor Response

by Diligent on November 18, 2018

Hi George, thank you for taking the time to share this review! We're so happy to hear that Diligent has been helpful in supporting your work as a board member.

Diligent - Board admin

Oct 10, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great customer service and support - the system generally works well.

Cons: Innovations and enhancements to the current portal offerings can take time to implement and the system can be slow at times.

Vendor Response

by Diligent on October 24, 2018

Thank you for the review, Lisa!

Capterra loader

Best Platform Ever!

Sep 26, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: intuitive, effective, accessible, reliable, wonderful service the list goes on

Cons: we have used the voting option as a document signing application but it would be great to have two signatures the same on one page

Overall: exceptional, highly recommend the platform to anyone I can. Its changed my life regarding board packs, signing docs and filing

Vendor Response

by Diligent on October 24, 2018

Hi Niqui, thank you for taking the time to post this review. We are so happy to hear how much value Diligent has added to your work. We appreciate the feedback on our voting tool - it is because of these inputs that allow us to continue developing our products to make them work even better for you.

Diligent Suite Review

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use. Very good customer support and updates.

Cons: A little bit slow when loading documents.

Vendor Response

by Diligent on October 29, 2018

Thanks for giving us a 5-star rating, Lynne! We are very glad to hear that you enjoy using Diligent Boards. Thank you!

Expansion call

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use dropping and looking at the end product

Cons: I can't think of anything at the moment.

Overall: I needed to expand from a 15MB to a 27MB so that I could put in a committee slide

Vendor Response

by Diligent on December 04, 2018

Hi Linda, we're so happy to hear you've had a positive experience with Diligent Boards. Thank you for taking time to share this review!

I love this product.Thank you for continuing to update with new features. Makes my job seem easy!

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The "drag and drop" feature is very effective instead of having to go through the browser to upload attachments. You require two monitors to do this.

Cons: Having to re-link the table of contents once it was final and a new addition had to be inserted but due to recent upgrades this is no longer the case.

Vendor Response

by Diligent on October 29, 2018

Hey Fatima! Thanks for leaving us such a wonderful review. We are improving our product, each day, day by day, and we're delighted to hear you enjoy using it! Thank you, once again, for your kind words.

Capterra loader

Diligent Boards

Nov 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: intuitive and easy to use. good value for money. nice look and feel.

Cons: slow in uploading documents. slow in creating books. no proper full screen feature. scrolling through book is tedious.

Overall: very good.

Vendor Response

by Diligent on November 26, 2018

Hi Jawad, we really value your constructive feedback and appreciate that you took the time to share it with us. Please know that we are always working to improve our product to deliver the best possible experience to our customers.

My company recently started using this software for our Board and we really like it.

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Diligent team is amazing, they are available 24/7 to answer any questions or queries, are always very helpful and resolves any issues immediately. The software is easy to use once you get used to it, has a nice look to the portal and building board packages couldn't be easier by using drag and drop.

Cons: It does take a little but to get familiar with the functions and creating board packages but once you learn the basics, its an amazing portal to use.

Vendor Response

by Diligent on October 29, 2018

Hi Queenie! Thank you so much for giving us this proverbial pat on the back, you made our day! We are glad that you hear that you love the tool and our services, our dedicated staff will be pleased to learn of your high praise. Thank you!

Diligent

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use and the support staff are always so knowledgeable and patient. Even when I am not.

Cons: It can't be used on your phone, like it can be on iPad, but then it's an application made for iPad.

Overall: Very good.

Vendor Response

by Diligent on November 26, 2018

HI Carol, thank you for taking time to share this review. It is wonderful to hear that you've had a positive experience with Diligent!

Helpful product

Nov 27, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use and accessibility of interface

Cons: Upload process can sometimes cause freezing

Vendor Response

by Diligent on December 12, 2018

Abigail, thank you for the positive review! We are happy you find Diligent Boards helpful and easy to use. Please know that we are always working to improve our product to deliver the best possible experience to our customers. Thanks again for taking the time out to share your experience!

Overall from an administrator viewpoint the product is easy to use and upload.

Jun 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of setting up minutes and linking to Reading Rooms where required. Ease of using product in meetings. I think the product will take a little while to bed in but I like the look of it. It is good for board directors to see archived books which was not the case with BoardPad.

Cons: Need to speed up scrolling through papers by allowing scrolling downwards rather than sideways.

Need to allow users to email non-annotated pages.

Vendor Response

by Diligent on October 29, 2018

Thank you for the kind words, Paul! We will do our best to continue providing a great product and great service to our clients. Thanks for taking the time to leave us such a nice review!

Find Diligent relatively easy to use which is important with large Board packages

Jun 07, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Sharing of information via `sticky notes. We use it to provide comments and questions prior to meetings and this allows Management to be prepared with answers.

Cons: Folder presentation - have to search through to find folder with current date material. This is could be an administration filing issue and not a problem with the program

Vendor Response

by Diligent on October 24, 2018

Colleen, thank you for taking the time to post this review. Sticky notes are one of our most popular features!

Diligent has made my job so much more efficient

Mar 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Before Diligent I was making 50 paper copies of Executive presentations and materials every month and mailing them to meeting attendees. With Diligent its a one stop deposit of information that is shared with everyone at once and I can download a copy of the final report once it's complete. If a document needs to be edited I can easily go into Diligent and update the materials with a few clicks and everyone has what they need in minutes.

Vendor Response

by Diligent on March 23, 2017

Thank you so much!

Absolutely the best board technology solution on the market

May 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of Use by our board members and very easy to create books and upload documents. There are many additional features that make it such a great product. The customer service is excellent.

Cons: We utilize the Resource Center to store documents for the board members - this section could use some improvement.

Vendor Response

by Diligent on October 29, 2018

Thank you so much for your kind words, Joan! We take pride in giving our customers the best possible experience and we're very happy to receive your compliments. Thanks again, we really appreciate you taking the time out to share your experience with us!

Diligent assessment

Sep 27, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Support for the evolutions requested.

Very good customer service

Cons: Sometimes lost between windows opened and by mistake we close the wrong window and have to re connect again.

Not that easy when we want to download some documents (the path is quite long)

Size of documents too much limited (necessity to upload in PDF format.

Overall: We have a secured library well organized

Vendor Response

by Diligent on October 24, 2018

Thank you for taking the time to post this review, Nathalie. I'm so glad you've received the support you've needed. Appreciate the product feedback as well. Feel free to connect with me directly or your customer success manager to discuss potential solutions, including our web-based tool that could better support your workflow.

Exceeded expectations

May 08, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Intuitive - easily to use and well designed for the purpose. Simplifies and usually complicated process.

Cons: Slow loading times - this can be frustrating when time is of the essence and deadlines are close. The hyperlink function good be improved.

Vendor Response

by Diligent on October 29, 2018

Thank you for giving us your valuable feedback, Georgina. We are improving our product, each day, day by day and it is great to know that our customers are enjoying it! Thanks again for leaving us such a positive review!

Capterra loader

All Documents in one place

Nov 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Clear and easy to use, on screen note taking function very helpfully

Cons: Password process a little clunky but might be a user issuer

Vendor Response

by Diligent on November 27, 2018

Thank you for the great review, Brian! We are thrilled that you enjoy using Diligent Boards and find it easy to use. Thanks so much for this 5 star review!

Capterra loader

Saving the trees

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am on board to a company that uses Diligent for their board meeting papers. Learning the program was a breeze, it is super helpful, intuitive and so quick to collate massive groups of documents month by month. What was board reporting like before this app?!! Brilliant

Cons: N/a all of it is brilliant. I have nothing bad to say.

Overall: Easy to use and awesome

Vendor Response

by Diligent on December 12, 2018

Dear Amy,

Thank you for the wonderful review. We work hard to provide the most intuitive solution to board material management and we're very happy to hear that you find Diligent Boards easy to use. Thanks again for this five star review!

Diligent

Nov 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am a relatively new user of Diligent Boards but am happy to say that this is a great platform to manage the swathes of sensitive documentation needing to be provided to our team members.

Cons: No cons, software is sound and easy to navigate.

Vendor Response

by Diligent on November 12, 2018

Hi Tania! Thank you so much for taking your time for the review. We're delighted to hear that you enjoy using Diligent Boards. Thank you, we really appreciate it!

Diligent Boards

Oct 10, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: You do not have to convert documents to PDF prior uploading them into a pack.

A pack (in theory) can be generated and built quite quickly.

Cons: Performance is slow, the pauses whilst waiting time for system to do an action are long and could be improved. This ends up making the builing a book process fairly long.

There are also too many clicks to approve a book or tabs - could be improved by allowing documents and agenda tabs to be approved by right clicking the tab/paper that require approval and approving at that level.

Overall: Support team excellent, I feel they listen to what ever concerns we have and ensure changes are made communicated to the development team and suggestions implemented fairly quickly.

Vendor Response

by Diligent on October 29, 2018

Thank you for taking the time to review Diligent! It is because of your feedback that we can continue developing our products to work even better for you. We have some specific solutions that may help with your approval workflow. Please feel free to reach out to your Customer Success Manager to discuss!

I find Diligent staff very professional and helpful

Jul 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of putting documents into the system, customer support with any questions always answered and explained.

Cons: Putting notes onto papers - pencil option hard to control. Maybe use of a keypad would assist. I am not sure if this is the case, but was told that I would loose all notes once book went into Achieve.

Vendor Response

by Diligent on October 29, 2018

Hi Deborah, thank you for taking the time to post this review. We're so happy that you've received exemplary service. We do have a solution to archive your books with annotations. Please feel free to reach out to your Customer Success Manager to discuss.