# vFairs Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is vFairs the right Virtual Event solution for you? Explore 624 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149104/vFairs/reviews --- vFairs 4.8 (624) [View alternatives](https://www.capterra.com/p/149104/vFairs/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Reviews of vFairs Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews Liam H Programme Marketing ManagerComputer & Network Security, 51 - 200 employeesUsed the software for: 6-12 months. “The lead scanning feature worked seamlessly for a large scale event, and the badge printing is relatively simple once you are trained on how to troubleshoot any issues that may arise.“ December 4, 2025 CR Christi R Director of EventsEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “We had 2 options for Live Streaming services we could use through vFairs for our event, and we were guided to use one that couldn't give us the features we needed.“ June 11, 2025 LG Laura G Membership and events administratorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “Having a dedicated project manager who knows the event well and what your company are wanting to achieve is excellent, as it is so important to have one dedicated person and not "go round the houses" each time you need to discuss an aspect of the event.“ November 10, 2025 BS Brittney S Director, Digital Marketing and CommunicationsNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “The scheduling feature didn't work and our emails didn't go out - had to go in and manually send them much later once we realized they didn't go out.“ June 27, 2025 KD Kulvir D Event Audience and Delegate Experience ManagerOil & Energy, 51 - 200 employeesUsed the software for: Less than 6 months. “My project manager, in particular, was incredibly thorough—responding to every single query with clear explanations and often taking the initiative to double-check details without being asked.“ November 25, 2025 HR Hongli R Community SpecialistIndustrial Automation, 10,001+ employeesUsed the software for: Less than 6 months. “The only thing i noticed is the chat function: people's name get displayed but the chat window is empty, which can be confusing.“ June 18, 2025 NG Nikola G Vice President in charge of Professional DevelopmentLegal Services, 51 - 200 employeesUsed the software for: 1-2 years. “The collaboration and contact with our Project Manager, the diversity of visual options for the different parts of the platform, the support throughout the event, the post-event handling of the collaboration.“ March 20, 2025 NB Nia B Head of EventsFinancial Services, 11 - 50 employeesUsed the software for: 6-12 months. “Building the app was quite complicated at times when you are using it separately to the event website element.“ June 4, 2025 ## Showing most helpful reviews Showing 1-25 of 624 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jana T. Meeting Planner Hospitality Used the software for: 6-12 months ### "vFairs for the Win! " December 1, 2025 4.0 Very good! Our project manager, \[sensitive content hidden\], was amazing - I don't think she sleeps! We will be using this platform again for future Virtual Meetings. Pros The overall value for money spent is great. We loved having so many choices for the virtual spaces. Our project manager, \[sensitive content hidden\], was so responsive and great to work with! Cons My client does not use Zoom so there was a learning curve with how that worked and coaching for speakers so they were comfortable. Alternatives considered [ON24](https://www.capterra.com/p/158766/ON24/) Reason for choosing vFairs Cost of product and overall value with all of the various options Review Source KD Kulvir D. Event Audience and Delegate Experience Manager Oil & Energy Used the software for: Less than 6 months ### "Exceptional Support" November 25, 2025 5.0 My overall experience with vFairs has been extremely positive. From the initial sales call onward, every query was handled quickly and with clear, responsive communication. The customer support has truly been exceptional—consistently attentive, helpful, and proactive. It’s one of the standout aspects of working with vFairs and has made the entire process smooth and reliable. Pros What I like best about vFairs is the exceptional support. My project manager, in particular, was incredibly thorough—responding to every single query with clear explanations and often taking the initiative to double-check details without being asked. Their proactive approach and consistent communication made the entire experience smooth and stress-free. Cons One area that could be improved is the dashboard analytics and reporting. The platform lacks more advanced, intuitive, and easily accessible analytics that would help track attendee behaviour and engagement in real time. More detailed reporting, segmentation, clearer visualisation tools, and greater flexibility in exporting or customising data would make it much easier to evaluate event performance and draw meaningful insights for conversion campaigns. Alternatives considered [EventsAir](https://www.capterra.com/p/130158/EventsAIR/)[Swoogo](https://www.capterra.com/p/161291/Swoogo/)[Gripp](https://www.capterra.com/p/205636/Gripp/) Reason for choosing vFairs cost as mentioned previously but also the fact that you get unlimited support from project managers there are no limited hours Switched from [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/) Cost was the ultimate reason for the switch, cvent had very high fees on each product feature. Review Source CK Carly K. Marketing Coordinator Hospital & Health Care Used the software for: 6-12 months ### "I highly recommend vFairs for your virtual event!" March 10, 2026 5.0 Overall, it was very pleasant. I felt like everyone, especially \[sensitive content hidden\] was very helpful and made it an easy process. Pros \[sensitive content hidden\] was awesome! She was very quick to respond, troubleshoot and provide resolutions or answers. It was a great way for us to manage our event, Hanger LIVE Virtual. Cons The only thing I didn't love was when I was building the booths and adding graphics, it was difficult to get them to fit properly in the template "squares". I am not sure if I need to know the exact sizes so they fit better next time or if there is a different way to upload them so they fit better. But the ones that fit did look really good! I made it work and at the end of the day everyone was happy with how they looked. And \[sensitive content hidden\] made it easy to set up all of our exhibitor booths and showed me how to do it in advance, and helped us to gather info from the exhibitors. Review Source BS Brittney S. Director, Digital Marketing and Communications Non-Profit Organization Management Used the software for: Less than 6 months ### "\[sensitive content hidden\] delivered - the rest could have been better" June 27, 2025 3.0 Experience working with \[sensitive content hidden\] was a 10/10 Experience with the rest of vFairs (platform, user experience, capabilities, ease of use, etc.) 5.5/10 Due to the reasons I listed above, and more, I think there are better virtual conference solutions out there that are comparable in price. We don't plan to continue with virtual conferences (we're hoping to move entirely in-person), but if we ever need to again, we will probably consider another vendor. This platform is just too limited and there's no way anyone could set this up on their own without vFairs being heavily involved. Even changing a sentence on a page often had to go through vFairs instead of just being a quick 2 min change we could do ourselves. It was not what I expected and quite frankly was not what was "sold" to us in the beginning. I feel like \[sensitive content hidden\] oversold us on many things that never came to fruition. However, please do not let this review reflect negatively on \[sensitive content hidden\]. She was wonderful! Pros Working with \[sensitive content hidden\] was the highlight of our experience with vFairs. She was always available to answer any questions and was a large part of the reason our event was so successful. Cons There were several things we weren't happy about. 1. We were demoed many features that weren't included in our contract both before and after we signed the contract - scavenger hunt, photo booth, etc. 2. We had issues using vFairs to send marketing emails to registrants in 2023, but were told the issues had all been resolved and the system was upgraded since then. However, we had several issues this time too. The scheduling feature didn't work and our emails didn't go out - had to go in and manually send them much later once we realized they didn't go out. Our last email to attendees double sent, which I was told was due to "the email being processed by 2 cron jobs at the same time". Just makes us as an organization look silly for sending two emails back to back - looked like our error. 3. The back end was the least user friend of all the vendors we explored. Many things we wanted to do had to be done by putting in a request for vFairs to do it instead of us just quickly going in and doing it ourselves. Much of it seemed to be suitable for a developer to update and not the average customer, which was disappointing. Alternatives considered [Accelevents](https://www.capterra.com/p/144596/Accelevents/)[Cvent Webinar](https://www.capterra.com/p/10017522/Cvent-Webinar/)[Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/) Reason for choosing vFairs We used vFairs in 2023 and liked that they had the history of doing a conference for us. Review Source DM Darren M. Marketing Manager Food & Beverages Used the software for: 1-2 years ### "vfairs - event software " December 11, 2025 4.0 \[sensitive content hidden\] was outstanding in setting up and staying organized as she consistently kept meetings and agenda's moving forward Pros value for money and our customer liason was great to deal with Mobile app is slick and easy for pre-event registration Cons lack of integration with our systems Reporting is clunky and sometimes difficult to go back and retrieve Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing vFairs company suggested them, and met them at a conference Switched from [MealSuite](https://www.capterra.com/p/90911/ThreeSquares-Dining-Management/) cost and mobile capabilities were the reason i switched Review Source SC Sarah C. Outreach Programs Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Launch Dayton Startup Week 2025" September 24, 2025 5.0 This was my first time being on the ground floor of choosing an event management platform. I didn't know what to expect, but from what my colleagues have described, the support we got from vFairs was remarkable. Pros The value for the cost of vFairs was extraordinary. Additionally, the support team response time and helpfulness a huge recommending factor. Our guests enjoyed the app, and we appreciated all the function, and the back-end analytics. Cons The process of networking our printer to the app was frustrating. That may have been complicated by our network set up, but it took two long set up Zooms. Again, though, the support team was patient and willing to give us a lot of time. Alternatives considered [Accelevents](https://www.capterra.com/p/144596/Accelevents/)[EventsAir](https://www.capterra.com/p/130158/EventsAIR/)[Swoogo](https://www.capterra.com/p/161291/Swoogo/)[Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)[Whova](https://www.capterra.com/p/149712/Whova/) Reason for choosing vFairs Cost was the initial driving factor; though we had at least one platform that offered a similar cost. However, from the start, vFairs actually seemed to want to work with us. Several platforms made it clear that our event was too small for them to really care much. Switched from [Whova](https://www.capterra.com/p/149712/Whova/) As a team we were not happy with our Whova experience; and went looking for an alternative. Review Source CR Christi R. Director of Events Education Management Used the software for: 1-2 years ### "Great product, great service - select your Live Streaming service wisely" June 11, 2025 5.0 Always very friendly and helpful staff. Issued a dedicated account manager, \[sensitive content hidden\], who walked us through every step of the system from beginning to end. When questions came up that required more technical assistance, she would schedule meetings with specialists in the software. We also enjoyed the look and feel of both the online platform and the mobile app. Pros The look and feel of the product and the superb support from the vFairs team. Our attendees and sponsors both enjoyed the experience with the event app. Cons Some of the basic reporting we wanted from the system had to have custom reports created or couldn't provide all the info we wanted in 1 report. We had 2 options for Live Streaming services we could use through vFairs for our event, and we were guided to use one that couldn't give us the features we needed. Alternatives considered [InEvent](https://www.capterra.com/p/177991/InEvent/)[Eventtia](https://www.capterra.com/p/141780/Eventtia/)[Zoho Backstage](https://www.capterra.com/p/178453/Zoho-Backstage/)[Bizzabo](https://www.capterra.com/p/135385/Bizzabo/)[Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/) Reason for choosing vFairs Pricing for the features we were looking for Switched from [Zoho Backstage](https://www.capterra.com/p/178453/Zoho-Backstage/) vFairs provided more options at a lower cost than most other platforms we looked at Review Source BB Brandon B. Manager Teammate Experience and Culture Retail Used the software for: 6-12 months ### "LOVE LOVE LOVE vFairs" June 19, 2025 4.0 We loved our experience so much that I referred the vFairs team over to colleagues at DSG who execute other events and they are currently locking down an agreement for 7 events! Pros Highly attentive, responsive and always willing to give as much time as we needed to achieve the desired outcomes. Cons We did not have any true cons other than an initial struggle to log in on the backend to make edits on our own. Reason for choosing vFairs We needed the additional support because we have a small team Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Switching to VFairs saved us money in our budget. Review Source ZF Zenovia F. Information Technology Educator Education Management Used the software for: Less than 6 months ### "Service Above Self" June 19, 2025 5.0 Despite the time and location difference, my overall experience with vFairs was positive. There was a bit of a learning curve that sometimes led to frustration, but our account manager was always willing to assist. He provided demonstrations of various processes and/or reached out to the vFairs development team to ascertain the best method to help us with some of the more tedious tasks. Many thanks to \[sensitive content hidden\] who is a true asset to the company. Pros I appreciated the working relationship that quickly developed between the senior project manager, \[sensitive content hidden\] other vFairs personnel, and our organization's team. He set up a regular virtual meeting cadence to assist us and was accessible via email as well. Cons Trying to get documents/videos to show on the mobile app was a bit challenging; however, this was soon alleviated. Our account manager,\[sensitive content hidden\] continued to step up to the plate to ensure our delegates had access to conference material. Alternatives considered [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/) Reason for choosing vFairs The number of available features and the assurances offered by the sales team and upper-level management. Review Source JM Jessica M. Project Coordinator Events Services Used the software for: Less than 6 months ### "Great customer service " February 10, 2026 5.0 Very good custoemr service, always on it and came back with quick responses and solutions to any issues we faced. Pros The quick customer service and value for money. Our client doesn't liek to spend loads on platforms as they are a charity so this works really well. Cons Having to make changes through people and not being able to go in and change it myself. would be good to be able to make small changes. Review Source VR Verified Reviewer Programme Marketing Manager Computer & Network Security Used the software for: 6-12 months ### "Overall a Fully-Featured Events Management Platform, with Great Support" December 4, 2025 5.0 vFairs have been great to work with, and the support team is extremely helpful and timely with all requests. Pros We have been using vFairs for the past 6 months, and have run multiple events either using the full platform, or specific features, such as badge printing. Every experience has been fantastic, especially with the help of our Project Manager, \[sensitive content hidden\]. Every request that we have made has been completed in a timely manner, even when they are last minute. The lead scanning feature worked seamlessly for a large scale event, and the badge printing is relatively simple once you are trained on how to troubleshoot any issues that may arise. Cons Nothing to note. Depending on how much control you want over the platform, it is helpful to know HTML and CSS, which may not be something that all organisations have in-house, but even if so, the vFairs team are on hand to complete any requests. Review Source MR Mary R. SVP Marketing Education Management Used the software for: 2+ years ### "vFairs Review" July 1, 2025 5.0 Great - very responsive to requests. \[sensitive content hidden\] is very helpful with questions and is very responsive when I email him. Pros The flexibility of allowing us to brand our event in any way that we want. I like that we can remove what we don't use and add things we need - like an extra room or hall. Cons I wish I could do more of the backend things instead of requesting to be done. Most things I can do, but when it comes to graphics etc., it would be easier to do them. Review Source SH Sharon H. Sr. Marketing Manager, Americas Information Technology and Services Used the software for: Less than 6 months ### "Great Account Management Support" June 27, 2025 4.0 \[sensitive content hidden\] has been a please to work with. We are happy with her support and the final registration page. We are currently working with her on the mobile application portion for the event. Pros \[sensitive content hidden\] has been an outstanding support partner throughout our customer meeting set-up process. She is always responsive and professional and handles requests with ease—even under pressure. Her expertise and reliability have made a huge difference in getting this launched on a timely basis. Cons I would prefer that vFair set up the web blocks and let the customer be able to edit text as needed to help speed up the process. Minor changes had to be constantly rerouted to team, when it would have taken a simple step to correct ourselves, this increased our timelines. Review Source DP Deborah P. Operations Supervisor Insurance Used the software for: 1-2 years ### "Excelent product and customer experience!" October 9, 2025 5.0 Overall, we had an excellent experience with vFairs, the platform worked smoothly, but most of all we were impressed by the outstanding support and dedication of their project manager (\[sensitive content hidden\]), who made the entire process seamless and stress-free. Pros Great software for on site or virtual events, and innovative tools to use! Also, Strong Customer Support / Project Management Cons It takes a learning curve to use the product, but \[sensitive content hidden\] was always helping us to update the information Review Source SK Sally K. Professor Non-Profit Organization Management Used the software for: 1-2 years ### "ICCHNR conference 2025" April 21, 2025 5.0 Excellent, especially as w ehad to chnage from a viirtual conference to a mobile app it was all smoothly handled and very professional Pros the professionalism of Ammara our project manager, the flexibility and rapid response, really good communication and support Cons There was nothing that I disliked, everything about VFairs has been of high quality Review Source HR Hongli R. Community Specialist Industrial Automation Used the software for: Less than 6 months ### "Event Management" June 18, 2025 5.0 Pros Interactive and user friendly. Our event participants are generally happy to have this app along the event. Cons So far i'm quite satisfied with the app. The only thing i noticed is the chat function: people's name get displayed but the chat window is empty, which can be confusing. Review Source TV Tiffany V. Lead Security Analyst Retail Used the software for: 1-2 years ### "Great Customer Service" July 1, 2025 5.0 Pros What I liked most about the vFairs app is working with \[sensitive content hidden\], user friendly platform, and customizable options. Cons There aren't really any cons that my team and I have run across. Everything that we've wanted or needed thus far has been available. Review Source AC Amir C. Ceo Information Services Used the software for: 1-2 years ### "SWAN review" June 13, 2025 5.0 Easy and good communication/response time. We were able to tailor our experience and build a continuous relationship. Pros User experience and support, the app received great reviews from our Conference attendees from many different countries. Cons Some functionality like leaderboard could use updating to make it look more modern in line with other apps. Review Source RC Reginald C. President, Operations and Fulfillment Staffing and Recruiting Used the software for: 6-12 months ### "Lots of options to customize your event" April 8, 2025 5.0 Overall, the experiences have been pleasant. The staff has been super responsive. Pros Once we got inside and was able to play around with it, it was very intuitive to use. There are a lot of options to choose from to make the events as customizable as possible Cons I guess it is a pro and a con - there were a lot of options, many of which did not apply to us and was wondering what they were used for. Review Source MM Miriam M. Development and Operations Director Non-Profit Organization Management Used the software for: 6-12 months ### "Great experience!" June 27, 2025 5.0 Pros I greatly appreciated the quick communication with our vFairs representative, Momin. He made the whole platform setup process a breeze. Cons This is not necessarily a con towards vFairs, but it was a very lengthy process to fully setup our platform. Review Source JJ Josh J. Attraction Manager Hospital & Health Care Used the software for: 2+ years ### "Good experience with Vfairs" March 10, 2025 5.0 Pros Easy to use, helpful account managers and innovative features Cons Some technical issues around video playback for webinars Review Source LT Liz T. Executive Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Very Satisfied with vFairs" October 14, 2024 5.0 I was so pleased with our Project manager, \[sensitive content hidden\] was patient with all of our edit requests, thoughtfully listed to what our needs were and worked with he team to meet them. Pros The flexibility to make edits to best suit our needs. Cons I haven't experienced any cons with the vFairs platform. Review Source AIC Andreea Ioana C. Digital Marketing Manager Food & Beverages Used the software for: Less than 6 months ### "First time user - usefull app" March 28, 2025 5.0 The Vfairs team aimed to make the process as easy as possible for setting up the sessions and events details. Overall, the app was a nice add-on for our team event Pros The support of Fatimha th rough setting up the app and making the process easy. There are a lot of options available on what can be done with the app and it looks like a great tool for exhibitions though I did not get the chance to test it yet for that purpose Cons If you do not use Vfairs on day-to-day basis it may take a while to get your head around it . Review Source SB Shari B. Program committee co-chair Higher Education Used the software for: 2+ years ### "Vfairs hybrid conference support " December 7, 2024 5.0 Excellent hybrid conference provider with responsive, knowledgeable staff Pros Responsive, knowledgeable project manager Cons I have no substantial complaints or concerns. Review Source RM Ross M. Communications Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Great service, helpful, excellent event" July 31, 2024 5.0 Really positive, they were a helpful, innovative team to work with who listened to what we had to say and carried out changes and the creation of the event how we wanted, with \[sensitive content hidden\] being a standout person in managing it all. Pros Ease of use, the customisation of the platform, the support we received, \[sensitive content hidden\] went above and beyond with her project management skills in making the process as smooth as possible, no technical issues either. Cons Maybe a bit too complicated for what we wanted, lots of features we didn't need and could have got more discount for not using them I guess, also a lot of button clicks to get to what we wanted. Reason for choosing vFairs The marketing person was excellent at selling the product to us and did a great job, it had all the features we wanted, the price was competitive and we did get some discount on features that we wouldn't use. Review Source Similar Products Featured ## Related categories [Web Conferencing](https://www.capterra.com/web-conferencing-software/)[Mobile Event Apps](https://www.capterra.com/mobile-event-apps-software/)[Event Check In](https://www.capterra.com/event-check-in-software/)