--- title: "Helcim Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Helcim Software - reviews, pricing plans, popular comparisons to other Payment Processing products and more." source_url: "https://www.capterra.com/p/149107/Virtual-Terminal/" page_type: "product" language: "en" --- # Helcim Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Helcim ## What is Helcim? Helcim offers a complete and affordable in-person payment solution for any business. Easily accept contactless payments in-store, on-the-go, or online. Every Helcim account includes all the payment tools and solutions you need to get paid. ## What is Helcim used for? [Payment Processing](https://www.capterra.com/payment-processing-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)[Mobile Credit Card Processing](https://www.capterra.com/mobile-credit-card-processing-software/) Overall rating Based on 35 user reviews Reviews sentiment Positive 66% Neutral 9% Negative 26% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Helcim alternatives Highest Rated [4.7 (3,654)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (3,381)](https://www.capterra.com/p/123889/Stripe/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.2 (2,068)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,328)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/149107/Virtual-Terminal/alternatives/) ## FAQs about Helcim Overview ### Which roles and teams benefit most from Helcim? Helcim is most used by small business owners, founders, and directors who need payment processing, invoicing, and cash flow visibility in one system. Administrative and finance roles use it to manage billing and reconciliations, while service professionals and independent operators rely on it to accept payments quickly and keep client transactions organized. Answer based on 33 reviews Overview ### What company size and industries is Helcim built for? Helcim is built primarily for small businesses, which make up 97% of reviewers, with retail leading at 15%. It serves small and medium-sized businesses such as dentists, lawyers, accountants, restaurants, wholesalers, and online retailers, with additional reviewer concentration in health, wellness and fitness and marketing and advertising at 9% each. Answer based on 34 reviews Features and Usability ### What are the key features of Helcim? Helcim offers payment processing for ACH, credit cards, debit cards, and contactless NFC, plus point of sale, mobile payments, and online payments. It also includes billing and invoicing, recurring billing, fraud detection, PCI compliance, inventory management, order management, reporting, and integrations with QuickBooks and other systems. Integrations ### Which third-party tools and platforms does Helcim integrate with? Helcim integrates with 4 third-party tools, including QuickBooks, QuickBooks Online, WooCommerce, and Xero. These connections cover accounting and e-commerce workflows, giving Helcim users options for syncing payment activity with common business systems. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Helcim offer? Helcim provides live online sessions, webinars, documentation, and videos. Live online sessions and webinars support guided instruction, while documentation and videos give teams self-paced reference material for setup, feature review, and ongoing training. Answer based on 1 reviews Getting Started and Support ### What customer support options does Helcim offer, and how do users rate the experience? Helcim offers email/help desk, FAQ/forum, a knowledge base, and phone support. Users often describe support as fast, professional, and easy to reach by phone, with representatives who walk through setup and fixes clearly. A few users report abrupt or unhelpful interactions, especially around account approval or account changes. Answer based on 13 reviews ## Features AI summary Based on 17,379 Payment Processing reviews Capterra data shows that buyers of payment processing software rank the following features as their top priorities: - **Data Security** (**58%** of reviewers rated this feature as critical) - **Online Payments** (**55%**) - **Debit/Credit Card Processing** (**52%**) Helcim supports all three of the features reviewers value most: **Data Security**, **Online Payments**, and **Debit/Credit Card Processing**. Together, these capabilities help businesses protect payment information, accept payments through digital channels, and process card transactions reliably, allowing teams to manage sales more efficiently and serve customers with greater confidence. Data Security 3.9 (8) 37.50% of 8 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Online Payments 2.5 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Accept and process online payment transactions Debit/Credit Card Processing 3.0 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Accept and process credit/debit card transactions Payment Fraud Prevention 3.7 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. Mobile Payments 2.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Clients can submit payments via mobile devices Billing & Invoicing 3.6 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Helcim 80 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - API: Application programming interface that allows for integration with other systems/databases - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Portal: Gateway through which end users can view past bills and pay current invoices - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contactless NFC: Near-field communication method to share data and process contactless payments - Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Invoices: Invoices that can be tailored according to company's branding, payment terms and personalized information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Security: Protect sensitive data for digital privacy - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - For iPad Devices: Operate/access software on iPad Devices - For Retail: For Retail Stores - Fraud Detection: Identify and prevent suspicious activity - In-Person Payments: Transactions that typically involve face-to-face interactions between the payer and the payee - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Creation: Create invoices from scratch or have recurring invoices - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - Mobile Access: Access software remotely via mobile devices - Mobile Card Reader: Hardware device connected to smartphones for processing payments - Mobile Payments: Clients can submit payments via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Period Recurring Billing: Set rebilling periods, charging customers one rate annually or semi-annually, then a better rate afterward, as a subscriber benefit - Multi-Store: Manage multiple teams and operations from a central location - Multiple Payment Options: Process payments via multiple modes directly through the application - Online Invoicing: Create, send, and view electronic invoices - Online Payments: Accept and process online payment transactions - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Order Tracking: Track orders throughout the fulfillment process - Partial Payments: Allow customers to make a partial payment on an invoice and track remaining debt - Payment Fraud Prevention: Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. - Payment Gateway Integration: Integration with payment gateways to facilitate online transactions - Payment Processing: Accept, record, and reconcile financial transactions - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Recurring Invoicing: Generate recurring invoices - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Refund Management: Oversee the process of issuing refunds - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Returns Management: Track and facilitate returns of products sold - Reviews Management: Track and monitor reviews of products or services - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shipping Management: Manage and track orders being shipped to customers - Shopping Cart: Checkout of online store - Subscription Management: Process of managing customer subscription lifecycle for a recurring service or a product - Tax Calculation: Calculate tax and make deductions on gross income from sources like wages, investments or self-employment - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 3.8 (34) 3.8 Based on 34 reviews ## Pricing Value for money 3.9 (33) Value for money 3.9 (33) 3.9 Based on 33 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (34) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (34) 4.0 Based on 34 reviews ## User reviews Overall rating 3.7 Based on 35 reviews Filter by rating 5(17) 4(6) 3(3) 2(3) 1(6) Mentioned topic Sorted by most recent MB Mario B. Owner Health, Wellness and Fitness ### "Closed my account and said they were refunding all transactions " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 August 15, 2026 Been in business over 11 years , thought I would try a new POS, after using less than a week I was not able to log in. Said my account had been closed, got an email I wasn’t a good fit and that I would not be receiving any deposits because they were gonna refund all 18 transactions to my customers , almos $3000 dollars, to the day none of my customers have received a refund, can’t double charge the ones I can actually get ahold of either, this company is a scam, did this to me without notice, should be illegal to damage businesses like this Pros They had humans available when we called, they was nice , were to picky or strict and let me start charging first day Cons They made me lose a lot of time and money , what thry did should be illegal, they refunded all transactions including goods already shipped Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EA Elgiz A. Intermediate Software Engineer Legal Services ### "One stop shop for small and medium business needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 13, 2026 Pros Its a really easy app to use for all things finance for businesses, from small to big they are a great fit. Cons It was hard to setup initially but once set up everything is smooth, the support is nice as well but yeah just the setup. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Owner Marketing and Advertising ### "Good service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 March 19, 2026 Overall very good. They are adding new integrations all the time. Their system now works with several booking systems which allow you to use a separate calendar and save on their reduced rates Pros They have improved communication and reduced excessive advertising emails. I recommend giving it a try Cons No major cons. If anything they have improved a great deal and made the system much more efficient. This seem to have worked out many of their smaller problems Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KM Kobie M. Software engineer ceo Computer Software ### "Great product, Great customer service, better than others" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 2, 2026 Its been 👍 great. You guys even listen to my suggestions. I had issues with APIs and customer representative assissted me with solving my problem. I also noted it would be better if their customers could get a list of subscriptions and customers through and api. Pros Apis work, testable, and good customer service. Cant tell you how much customer service means in this time Cons Need a better pay widget. One that allos you to add more fields and customize checkout. For my product I need discount codes to be tracked for purchase for affiliate marketers. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Reasons for choosing Helcim Price and stripe conditions, forgot what stripe required but i think it was too much money Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VA Vlad A. Owner Airlines/Aviation ### "Happy customer's review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 26, 2026 Happy customer ! Easy to use, easy to setup interface. Great solution! Also like the web interface very much! Pros Great solution! As for small business owner, for me this was super easy to setup and start using. Limit of $10K per month little limits my abilities but I hope that will change in the future. I use only direct from online store redirect so not using invoicing or other features. Cons I am not sure what to say here, I like everything so far. I am not sure what to say here, I like everything so far. Switched from [PSImarket](https://www.capterra.com/p/10033201/PSImarket/) Lots of issues with previous company. Payments to get to my account was taking 2-4 weeks. They are slow to respond etc. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Director Accounting ### "Closed Tickets, No Transparency, and Misleading Onboarding – A Disappointing Helcim Experience" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 December 4, 2025 I attempted to onboard my incorporated business with Helcim in late 2025. Despite multiple tickets and direct emails to sales and support, I never received clear answers to basic questions such as my actual payment processing rates, settlement timelines, or a copy of my merchant agreement. Tickets were closed without resolution, responses were generic links, and callback requests were ignored. My overall experience was negative. Helcim activated my account without providing clear rates or agreements, ignored sales inquiries, and closed tickets prematurely. Their responses were impersonal and evasive, leaving me with no confidence in their governance or compliance standards. I chose to continue with my existing provider of three years, who values transparency and ethics. I was evaluating Helcim for recurring billing, invoicing, and payment processing for both corporate and nonprofit accounts. I deliberately held back from transferring clients until I had clarity on rates and agreements — which never came. Pros The marketing materials and website initially appeared transparent and modern. The Learning Centre and developer documentation are well‑organized, but they are not a substitute for real onboarding support. Cons Lack of transparency on actual rates and agreements. Tickets closed without resolution. No callback or dedicated onboarding support. Contradictory and sugar‑coated messaging from staff. Aggressive marketing that does not match the reality of customer experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PB Paul B. Founder and CRO Management Consulting ### "Misleading Pricing and an Unnecessarily Difficult Setup Process" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 November 13, 2025 I'm unhappy. They bait-and-switched me with their pricing, and put me through the ringer with initial onboarding. Pros The site is well designed, UI is easy to navigate. While I am not happy with Helcim, I will say their customer service was quick to respond. Cons I selected Helcim because their website highlights a 2.22% average processing rate, which they frame as a competitive advantage. My first real transaction proved otherwise: the effective rate ended up being 3.14%. When I raised the issue, Helcim stated that the numbers shown are merely “averages,” not actual rates. That distinction is tucked into the fine print rather than clearly disclosed, and it feels intentionally vague. Compounding the disappointment, the onboarding experience was far more burdensome than advertised. Helcim required detailed financial documentation (balance sheet, P&L, cash flow) plus multiple rounds of clarification. This is far from the simple, transparent process they promote. Between unclear pricing, refusal to address the cost discrepancy, and a cumbersome onboarding process, my experience was extremely poor. I would urge others to be wary before signing up. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Reasons for choosing Helcim I thought they were competitive on price. Turns out their marketing comms were misleading. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CW Courage W. Home Inspector Real Estate ### "Small business friendly" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 12, 2025 I feel like Helcim is very small business friendly. They make the payment process easy for me and my customers. Pros My favorite feature of Helcim is the ability to pass the processing fees onto the customer or not, it's my choice. Cons I don't like the fact that I don't receive a notification when a customer pays an invoice online. I have to manually check if its paid. Switched from [Clover Sites](https://www.capterra.com/p/186916/Clover-Sites/) Their fees for online invoicing were way too high Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reasons for choosing Helcim Ability to pass processing fees onto customers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VD Vernon D. Owner Health, Wellness and Fitness ### "Good Sevice is you don't need any Live Help." 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 May 5, 2025 I love it when it works. The tutorials help a little but there are really good reps and there are reps who don't know that they are talking about. Every time that I have an issue it takes several calls and several different answers to weigh through. I rep threatened to cancel my service because I asked him to escalate an issue that took a month to resolve. Pros The concept is good and the fees are relatively low. Cons The on-boarding process was poor. When issues come up it is difficult to get good help. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 8, 2025 Hi Vernon, Thanks for taking the time to leave a review for us, we always appreciate the feedback. We're sorry to hear about your experience with our customer service team. We'd love to chat further with you about your experience and make sure we're able to take onboard your feedback. If are experiencing issues with a longer resolution time, we want to get that fixed for you. If you do wish to discuss your experience further, please email help@helcim.com and we can make sure to address your concerns. Best, - The Helcim Team. SW Steve W. Owner Building Materials ### "Frustrated with invoicing timing out after 30 seconds" 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 1.0 1.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 April 25, 2025 The timing out issue is very annoying creating extra time when working with invoices. I still like a lot of features, so overall pretty good. Pros I like the invoice options and customization. I like how quick the payments show up in my bank. I like that non-admin personnel can log in. Cons I would give Helcim 5-stars if weren't for the site timing out after about 30 seconds. I'm constantly adding new customers, referencing past customers in invoicing, but it keeps timing out sometimes as soon as 20 seconds. I have to refresh by going back to home and then to invoicing. Very frustrating! I also wish the estimate feature would say EST instead of INV and not have a due date. I also wish my address would appear on the top of the invoice instead of the bottom. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) square was too expensive. Why do I have to have 40 minimum characters? Annoying! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 28, 2025 Hi Steve, Thank you for your review and for taking the time to leave us this feedback. I believe we may be able to help with some of your concerns, I have addressed these below. 1. We'd love to chat to you more about the site timing out as that is not a expected function of our platform. If you could reach out to our support team we'd be happy to look into that for you. 2. You can adjust the prefix and type for your invoices in the 'invoice' settings of your account, you can set a custom prefix of EST and adjust the invoice from 'invoice' to 'estimate'. 3. Our invoice theme designer does allow for some customization in order for your address to appear at the top. You can add in an upper message that will appear on every invoice to include your address. If you give our support team a call on +1-877-643-5246 or submit a ticket through your account we'd be happy to chat further and help resolve some of these points for you! Best, - The Helcim Team. [View all Reviews](https://www.capterra.com/p/149107/Virtual-Terminal/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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