OnSchedule

OnSched

4.5 / 5 19 reviews

Who Uses This Software?

Our customers typically integrate via our API, or white label our platform into their business. We help companies build booking solutions that work.


Average Ratings

19 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $199.00/month/user
  • Pricing Details
    Starting at $10/mo per calendar
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • OnSchedule
  • onsched.com/
  • Founded 2011
  • Canada

About OnSched

Comprehensive development platform, fully accessible through REST API with thorough documentation. We specialize in building plug & play booking solutions that meet the needs of complex enterprise scenarios. Flexible setup, and a best in class feature list to configure any booking scenario. Service bookings Room Bookings In-store Visits Consultations Meetings We make it easy to build truly custom, white labeled solutions with minimal coding


OnSched Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Management
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Recurring Appointments
  • Reservations
  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking

OnSched Reviews Recently Reviewed!

High Quality Assistance Setting Up....Practical and Easy To Use Program...Great Price!

Apr 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: price
practical
user friendly

Cons: not sure

Overall: So grateful for the price! I am starting a new business and need things to be affordable and easy to use! This program is great! The customer service was outstanding....extremely helpful in getting me started and assisting me with setting up a schedule that will suit my new business.
Thank you OnSchedule!

Recommendations to other buyers: try it!

Great Company

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I had a wonderful experience with OnSchedule. They worked with us to customize everything exactly how our company wanted it and even made updates to the system to add in features we requested. Mitchell and John provided exceptional training and support. They were great to work with and I would definitely recommend this company. I intend to work with them again in the future.

Working well

Apr 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Things are working well but we would love to have an app for mobiles as the phone is less easily maneuvered

Really good bones, phenomenal support, implementation could be better

Apr 18, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Cons: It's a little clunky to set up

Pros: There is pretty much nothing this app can't do. I unwittingly threw quite a few curve balls (e.g., providers in different international time zones with different schedules) and, with help from tech support, I was able to do everything I needed to do. Customer support is very responsive and incredibly helpful, answering all my questions and doing a lot of the setup for me. My understanding is the interface is being re-vamped, and with a simpler user interface built on top of their already powerful engine, I suspect it will be one of the best scheduling systems out there.

OnSchedule Review

Apr 18, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use, customizeable, great customer service.

Cons: My customers don't really like having to create a profile before booking an appointment.

Overall: My experience using OnSchedule has been quite exceptional. I needed some things with this software to be customized for my business, and the staff were so happy to help and went above and beyond. My customers rarely book online, but when they do, OnSchedule is a good option for them.

Vendor Response

by OnSchedule on April 18, 2017

Kelsey! Thanks so much for the review. For your account, there's actually a setting that can be changed so that your customers don't have to create a profile in order to book an appointment. I'll get someone to reach out and make sure we get that changed for you - Connor

Onschedule

Apr 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: So far so good! Only issue is sometimes appointments are not saved properly because of an error which states 'OFFLINE'. Not sure what that means, but it doesn't happen often.

Vendor Response

by OnSchedule on April 18, 2017

Hi Kalina! Thanks so much for the review. What you're seeing with the timeout error is just a fail safe that logs you out of your account after an hour with no activity; when you see that, just do a page refresh if it doesn't route you to the login screen automatically and you'll be good to go.

Best part of OnSchedule is the Customer Service

Apr 18, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Our rep has been awesome in tayloring OnSched to my needs, despite glitches to the system that have caused inconvenience and confusion for both me and my clients. But, I realize you guys are in a learning curve and for a small amount per month I can deal with it. There are certain service values that I need and want and so far our rep has done his best to try to make that happen. Some are hit and misses but again, we are in process.

best in business!

Sep 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I enjoy the navigate this site. My client adjust easy, very satisfied. The business grow with the customers. THANK YOU SCOTT SO PATIENT

Great platform to manage tattoo studio

Sep 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I can restrict who can book appointments online by making sure they're pre-registered

Cons: They don't have a mobile app yet

Overall: I had a great experience dealing with Scott at OnSched. The team is fantastic, and the software does everything I need it to. It has email reminders, SMS reminders which my clients love and everything is completely configurable to fit your needs. I loved that I could restrict the online booking to only people that I allow by pre-registering them

Great for Tattoo business

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: - Audit trail
- See what's going on

Cons: - Weekly view is very different than what I'm used to

Overall: onsched is a great tool for our tattoo studio. We use it mainly just to look at what our artists are doing on a daily basis when we're not there. Our artists take a 50% cut of what they (and we) book, so it's really useful being able to pull up reports that show how much each artist did in a week and making sure the payout matches that. If not, there's usually something going on. The first week I used onsched i ended up firing one of our artists because he was stealing. wouldn't have ever even known if it weren't for appointment booking software, who would have thunk

Recommendations to other buyers: I would say make sure that you know how you want things to be setup, and when you communicate to support and you have ideas for new features just tell them- they really like listening to customer feedback and are quick to implement which is why I'm loyal to these guys

Works great for my studio, makes things easy

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: - Seeing everything in one place
- getting rid of the people who cancel half an hour before appointments. We usually get 3-4 days notice now because that's when our reminders go out
- I can see how much money my staff should be making based on how busy they are

Cons: Nothing really

Overall: I've had a pretty good experience. I was cold called by scott one of the sales reps from inksched.com, onsched's sister company specific for tattoo artists. He figured out what my pain points were and sold me on the software to solve them. They have done that and more! impressive

Thanks Mitchell for the AWESOME customer support!

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The customer service is amazing. They really care about the clients that they have. They work hard for my business and I like that!

Cons: The only con is that it didn't have a yearly view of the calendar. I know it's not really necessary but it'd be nice to have to jump to another date quicker, although they have a date-picker that works just as well so no big deal

Overall: Ok this is great for my shop. I had a wonderful experience!! Mitchell helped me with literally everything that I needed done. It was excellent. They helped fix a few bugs on my website as well, they totally went above and beyond!!

Recommendations to other buyers: No

Onsched works very well for us

Sep 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love that our patients can book directly into our calendar. I am wary to advertise online booking on our website, and we've been only giving our link to registered patients but we're now considering opening it up right on our website

Cons: The only con is the lack of HIPPA compliance, but it is only for medical and none of the competitors are hippa compliant either so I suppose it's neither here nor there

Overall: I have been pleasently surprised with how easy it was to transition from our normal Google calendar operations to using onsched. It has helped us stay organized and it's actually quite surprising the number of patients that have began using the online booking with us, especially for re-visits

OnSched really is just solid!!

Sep 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: AMAZING!! customer service
Really great system that met all of our needs
It's actually brought us new business

Cons: There's a few things that are a little bit confusing in the portal that take a little bit of getting used to. Or maybe it was just us..

One other thing that was annoying was a little bug with uploading images. I'd always have to upload images twice for them to work.. kind of a pain

Overall: Scott and Connor have been life savers for us for the last month, while trying to learn how to effectively use your system, for our needs!!! We want to spend our time pleasing customers not wasting time messing around with our scheduling system

I think the best part about using onsched is the new business we're getting. I didn't realize how effective email marketing was. It's pretty cool when we're slow to be able to just hit email customers and let them know that we have open spots. Very cool..

Although change is always hard we are happy with onsched and glad we made the change!! We love the chat on the site - we were convinced it was a robot at first because of a lightning fast response we got at 3am (LOL), but we have always received a very quick response when we have needed to use it otherwise

Your staff knows the system very thoroughly, and we've managed to push through a few little problems we had early on without pain so thanks so much guys!!!

Recommendations to other buyers: Take the plunge, it's worth it!

AWESOME Customer service. Product looks much better than the other softwares that I've tried

Sep 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Everything is very clean and easy to use, the customer service is really really worth it in itself.

Cons: The only thing that I was iffy about was the lack of mobile apps currently available. As I understand it (according to customer support) they're working on it and plan to release an app within the next 2 months - I don't really mind waiting given all of the lengths they went to to get me on as a customer

Overall: I had a wonderful experience start to finish with OnSched. Their customer support people really know what they're doing which is really helpful to someone like me who doesn't catch onto the whole "tech" thing easily.

We have a very complex business where we see a lot of students on a weekly basis, have quite a few teachers and also run classes. I was pretty close to giving up on the whole online idea that my colleagues were pushing, however in hindsight I'm glad I didn't.

Although the setup process took a few days longer than I thought, everything went relatively very smoothly. They help me through every step, right through to helping train our teachers on how to use it. They also installed the online booking part right into my website which was very cool.

Recommendations to other buyers: If you want the full stop service that you can't find anywhere else, and to be sure that you'll be happy with your system that you'll rely on day - to - day I highly recommend OnSched

Awesome customer service - so far / so good

Sep 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use, The google and outlook integrations make it easy for our different teachers to adapt to using the system (we tried 3 in the past that nobody would ever use) - Easy to book online - it's Aesthetically pleasing - Easy access to customer service (with real people!) that really does blow the lid off the other companies

Cons: There are certain limitations to the software that I don't quite endorse, and would love to have more accessibility to customize the features inherent in the system.

For instance, we would love to be able to format, on our own, the infrastructure of the Administrator, Reservationist, and Staff roles to allow for certain levels of access to information. This is actually something that they are working on right now from my questions about it - which is great!

Overall: We have been using onsched for our music lesson bookings for a little over a year. As I write this review out, I do so completely objectively:

For the past 14 months, my experience with onsched has been nothing short of excellent. I was pretty surprised at the lengths they went to, to convince me to switch from Genbook - and I'm glad I did.

The people at this company are very well educated from what I could tell - and are really very smart. My on-boarding representative had a background in marketing, helped me change some stuff on my website that was completely unrelated and then ended up helping put together a marketing plan for me. I was pretty blown away by this; it's honestly helped our business.

Although there are a few capabilities I wish it could offer, OnSched is genius at what it does already

Recommendations to other buyers: Recommendations to other buyers: My advice is - stick with it. Like any software, there is certainly room to grow, and I am sure that Onsched will continue to upgrade its capabilities to better suit ever-growing client-base. It's a phenomenal service for what it already has to offer (and the pricing is amazing for what you get) Highly recommended A++++++++

10/10! These guys are the real deal

Jun 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I couldn't be happier after switching from GetTimely to OnSchedule. Kevin helped me get through the first couple of days when I had a few annoying questions, and after that it was off to the races.

I haven't even tried out their advanced features (It is on the to do list) but I'm glad they don't bloat the whole software and make it complicated to just get setup and start accepting online bookings

We tried out a few different softwares, but all we needed was a simple attractive solution for accepting client consultations and OnSchedule seems to be the only company that really has their ear to the ground of what us customers actually want

The only thing that I wanted to have that was pretty custom was the ability to somehow filter out who was a first time caller. They didn't have this, and they did this CUSTOM for me and now have it for other users.

Thanks so much again Kevin

The true game changer for my business

Apr 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We started using onschedule for our car rental company and we couldn't be happier. We have been able to provide our customers with an easier channel to book their rentals, and we have also been able to fill more of our appointments due to the automated marketing feature.

Vendor Response

by OnSchedule on June 08, 2016

Hey Steve & Richie, so glad you guys are happy with the product. We look forward to working with you long term!

Simple but Effective with top notch customer service - Thanks again

Feb 08, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We bought this to schedule 30 minute meetings for our consulting company with the higher level execs, one of the main features that we wanted was pre-approved booking which not a lot of scheduling companies have.

Connor & John were extremely helpful in getting this up and running, we now have to verify all new meeting requests, and our pre-approved registered users can book meetings directly into our executives calendars. The Google / Outlook sync's are great too, being able to tie into the existing schedules made it pretty much a no brainer.

The setup wizard was straight forward, we had it up and running in half an hour and were comfortable with it by day 2. Not a real learning curve with these guys. Simple, elegant and to the point.

Thanks again John & Connor

Vendor Response

by OnSchedule on June 08, 2016

Glad we could help :) We're always available around the clock - never hesitate to reach out. We're just a click away on livechat or phone