# Nexus EHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Nexus EHR the right Electronic Medical Records solution for you? Explore 32 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149115/Nexus-Clinical/reviews --- Nexus EHR 4.5 (32) [View alternatives](https://www.capterra.com/p/149115/Nexus-Clinical/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 12th, 2026 # Reviews of Nexus EHR Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews JN Janet N Office ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Interfaces well with our practice management system.“ October 25, 2024 CC Cintia C DNP, FNP-BC, NP-CHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “It is slightly difficult to manage with a small clinic, since there are so many features.“ August 28, 2024 MG Mairajeanett G Practice ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “I like how user-friendly it is and how considerate Nexus support considers software add-on requests.“ October 4, 2024 MG Mairajeanett G Practice ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “I love how user-friendly the templates are to create and edit.“ October 4, 2024 ## Showing most helpful reviews Showing 1-25 of 32 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SN Sasha N. Office Manager Medical Practice Used the software for: 2+ years ### "Elite Surgical Miami's Experience" October 28, 2024 5.0 Nexus, is easy to use when training employees. The alerts help us add additional information and its easy to track appointments and cancellations. We've had an overall good experience with Nexus. Pros User friendly for the provider and simple to use. Cons Patient portal is difficult to understand for patients. Review Source MB Michelle B. Practice Manager Medical Practice Used the software for: 6-12 months ### "Knowledgeable and helpful" September 24, 2024 5.0 We had them write a custom Paywall for patients to pay immediately before entering Google Meet for Telehealth sessions Pros The nexus clinical team are knowledgeable and helpful! Cons Copying and pasting telephone numbers sometimes ends up with scrambled numbers and they have to be manually typed risking errors! Alternatives considered [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing Nexus EHR Price and they would develop a paywall for us. Switched from [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) After two and a half years, they could not get super bills or financials working. Review Source TC Trina C. Medical Assistant Medical Practice Used the software for: 6-12 months ### "Nexus Review" October 25, 2024 3.0 Positive experience, no problems. I am able to get in with ease and chart. Pros Clean view of appointments, like how easy it is to read. I like the undocking ability to see chart on another screen. Cons Slow at times, it takes a minute to have open and chart in patient note Review Source ST Sarah T. Nurse Practitioner Hospital & Health Care Used the software for: Less than 6 months ### "Nexus Review" September 6, 2024 4.0 Pros User friendly format for completing notes Cons The rollout has been slower than I anticipated. I started using the product before the preferences I sent in were even uploaded. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Needed more medical components in EMR as a medical provider. Review Source Response from Nexus Clinical September 20, 2024 Hello Sarah, Thank you for taking time to share your feedback. We will work to address the issue you listed in your review. MD Melanie D. Billing Lead Medical Practice Used the software for: 2+ years ### "My review of Nexus " November 5, 2024 4.0 Pros That I can upload my records and add and delete if needed. Cons Sometimes it is slow and we have to wait for our records to load. Review Source HC Hilma C. Psychiatric Mental Health Nurse Practitioner Mental Health Care Used the software for: 1-2 years ### "Honest Review. " October 31, 2024 3.0 Overall, it does not appear to be up to the mark as compared to Athena Health or Simple Practice. Pros It is user-friendly in some aspects. All important tabs are within reach. Cons Ordering labs is too complicated. The user Cannot sync the calendar. Hovering near side tabs automatically opens them even if you did not directly click on it. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) I thought this EHR was a much better product. Review Source SM Schani M. Nurse Practitioner Health, Wellness and Fitness Used the software for: 1-2 years ### "Highly recommend" October 7, 2024 5.0 I highly recommened Nexus Clinical. It is easy to use, customizable, reasonably price and the team is always available to help. Pros There response time is for any issue is usually within 2 hours. My representative \[sensitive content hidden\] is amazing, he takes his time to explain everything and always willing to jump on a video call to navigate the system. Cons Searching for a diagnosis can be a little time consuming but once you become familiar with how the diagnosis are worded, it becomes easier. Review Source CC Cintia C. DNP, FNP-BC, NP-C Hospital & Health Care Used the software for: 2+ years ### "NEXUS EHR FEEDBACK" August 28, 2024 5.0 Very Good, we are able to learn more and more as time goes. Pros It is a convenient app, with several features that help establish a successful/ easy-going healthcare. Patients' managements/ being able to share documents with them. Cons It is slightly difficult to manage with a small clinic, since there are so many features. Review Source Response from Nexus Clinical September 6, 2024 Thank you Cintia for taking time to leave your review! We are happy to have you associated with us. DB Don B. President Hospital & Health Care Used the software for: 1-2 years ### "Nexus Review" September 26, 2024 5.0 overall experience is a 10 out of 10. they are always there to help us and work with our team to make sure we run smoothly Pros easy to use and learn, support from \[sensitive content hidden\] is top notch. Cons nothing i would add to this. they are great and \[sensitive content hidden\] is the absolute best Review Source RW ROBERTA W. Referral Coordinator Medical Practice Used the software for: 2+ years ### "Easy to use" September 27, 2024 5.0 Great. Tech support is amazing and always available. Pros I like that it is user friendly and clear to use. Cons I am sure there are features to be used but am not aware of. Review Source TN Tiffany N. Administrator Medical Practice Used the software for: 1-2 years ### "Nexus has been wonderful!" May 4, 2016 5.0 Pros Nexus has been wonderful for our office. I do the bulk of EHR data entry and sign-off for the doctors as our office is still on a hybrid model with the MDs using paper charts. Nexus has served its function quite well. It's user-friendly. Cons Nothing to specify. Service: Nexus Support team has been fantastic in customer support. Review Source CG Cynthia G. Practice Administrator Medical Practice Used the software for: 2+ years ### "Yes, You Can Have It Your Way: Nexus EHR!" October 25, 2024 5.0 Our experience with Nexus EHR has been refreshing and wonderful!! \[sensitive content hidden\] has done an amazing job working with us from the very beginning. He and his key team members have been there for us when we have questions, problems or just need to brainstorm an issue The software continues to grow and develop to meet the needs of the EHR world, including maintaining certification. We feel extremely fortunate to work with such a strong group of professionals who truly understand what we are doing in our specialty, private practice setting. Pros Perhaps the single greatest feature that we love about Nexus EHR is our ability to personalize the software program to meet our individual provider and specialty practice needs! It has been amazing! In addition, the prompt response time from \[sensitive content hidden\] and the entire support team when issues or concerns do arise, has always been above or beyond our expectations. Honestly, we have the sense that we are their only client, which of course we know is not the case! We couldn't be happier. Cons It would be helpful if the Communication Task windows could be moved around on the computer screen by the user so that they could see other information on the Medical Summary page without having to undock the patient's EHR file. Adding the patient's date of birth, MRN and possibly the phone number to the Task Heading would also be very helpful. Switched from [Dr. First](https://www.capterra.com/p/119759/Rcopia/) EHR certification; month to month invoicing with no contract required; provided customization for physicians, mid-levels and overall practice. Review Source TS Theresa S. Administrator Medical Practice Used the software for: 2+ years ### "Great Customer Service" October 28, 2024 4.0 Very friendly and attentive customer service. This practice has developed a very good working relationship with NEXUS. Pros The customer service; any questions or changes are promptly addressed. Also the ability to customize templates to our specific needs. Cons Occasional lag time between NEXUS and our billing/scheduling software, and occasional lag time with electronic prescribing. Alternatives considered [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) Reason for choosing Nexus EHR customer service, information provided and price Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Practice Fusion was moving from FREE to paid subscription Review Source RM Robin M. Admin Medical Practice Used the software for: 2+ years ### "Nexus Simply Solution for EHR needs" October 27, 2024 5.0 Overall, simple EHR that accommodates our needs with MIPS, documentation, and document storage. Pros Customer service and their willingness to help or adapt to our speciality and office needs Cons Have to pay to send records out which I feel should be part of an EHR system Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Reason for choosing Nexus EHR Simplicity of program and personalized options Switched from [Prime Suite](https://www.capterra.com/p/222077/Greenway-Health-Prime-Suite/) Efficiency and support Nexus provides to our office Review Source PF Peter F. Owner Physician Medical Practice Used the software for: 2+ years ### "Nexus Review" October 25, 2024 4.0 Works well for my medical practice which is a direct primary care practice Pros User friendly, Prescriptions are easy to do. Cons Unable to record urine drug screen results in a data base Switched from [WRS Health](https://www.capterra.com/p/75252/WRS-Health/) Ease of use compared to WRS.I don't want to say anymore. Review Source MU Marvelous U. Healthcare Provider, CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "NEXUS EHR review" October 25, 2024 4.0 I am happy with using NEXUS EHR. I have had a positive experience with both the system and the staff. Pros Nexus EHR is easy to understudy and navigate. The tabs are easy to find and easy to use. The team of experts that handle the program are very professional and easy to reach. Sunil and his amazing team are very accessible, and they make my job easy. And they are just a phone call away. Cons Sometimes the system can have a delayed response of not more than 5 mins. I have not had any major issues with this system. Review Source JM Julio M. Physician Assistant Medical Practice Used the software for: 1-2 years ### "Nexus Review " December 4, 2024 5.0 Overall, my experience is very good. No complaints. Pros Very intuitive, easy to use. Team is very helpful when needed. Cons I wish that I could add files from "documents" while faxing orders from superbill. Review Source MG Mairajeanett G. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Neurosurgery Clinic Review Recommending EHR" October 4, 2024 5.0 Overall, Nexus provides and easy to use software we love using. Pros I like how user-friendly it is and how considerate Nexus support considers software add-on requests. I love how user-friendly the templates are to create and edit. Cons We had issues with the QRDA III Reports generated provided for MIPS reporting as well from time to time we find Nexus runs slow with no explanation from the Nexus Support team. This usually resolves the same day. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[Ecwid](https://www.capterra.com/p/143648/Ecwid/) Reason for choosing Nexus EHR The surgeons are comfortable with the product and its customized options. Review Source TA Thomas A. CEO Medical Practice Used the software for: 1-2 years ### "Great EMR lacking nothing. " September 24, 2024 5.0 Great and once customization for our clinic was complete, it has been a breeze with no hiccups. No dropped signals. Pros Simplicity without loss of functionality. All features our clinic needs are there. Cons None. Maybe sometimes online help chat is delayed in response. But we can always call directly. Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Mainly cost, complexity, and lots of hoops to set up. Review Source JN Janet N. Office Manager Medical Practice Used the software for: 2+ years ### "The Review" October 25, 2024 3.0 Overall it has been a positive experience. Pros Easy to use. The system is dependable. Interfaces well with our practice management system. Cons Does not have a configuration with zoom. Sending labs is somewhat difficult. We cannot see what has been texted to the patient. Review Source DM Daisy M. Medical Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "Nexus Review Customer Service " September 27, 2024 5.0 Overall experience with Nexus EHR is great very easy to get around. Pros \[sensitive content hidden\] provided information in a timely matter Cons Sometimes it tends to slow down at of no where. Review Source MJ Malanna J. GENERAL SUPERVISOR Medical Practice Used the software for: 1-2 years ### "Nexus review from a family practice" September 17, 2024 4.0 Overall, experience is pretty good. I like the ability to customize Nexus. Pros Nexus is a very simple EHR and user friendly. We have older staff who are not very comfortable with computer programs and have been able to easily navigate this system. Cons I feel that there needs to be a way to better document certain parts of an encounter and patient visit other than entering it in a note or in a task. There could be a few changes made to better accommodate for every day patient care and treatment plan. Review Source TL Tenequia L. Owner Financial Services Used the software for: Less than 6 months ### "Keep it up!!" February 21, 2025 5.0 Pros Very easy to use,well put together.easy to understand Cons I really enjoyed this particular product Review Source AB Andrea B. COO Hospital & Health Care Used the software for: 6-12 months ### "Highly recommend " September 26, 2024 5.0 \[sensitive content hidden\] is so easy to communicate with and the system is very easy to navigate through Pros Always available if I have any questions or need help with anything. Response time is quick. Cons I don’t have any complaints. The system is very easy to use Review Source LS Lisa S. Practice Manager Medical Practice Used the software for: 2+ years ### "Very Satisfied Customers" October 4, 2019 5.0 Our company has been a customer of Nexus Clinical for over 4 years and we are very satisfied. Pros Nexus is a very user friendly software. It is very easy to upload documents and access them when needed. The fax option is very nice as well. This saves on paper and the documents received can easily be filed into patients charts. The physicians in the practice find it very easy to enter patient information and dictate notes. Cons There are only a few things that we can say that we do not like about this system. Isn't that with with everything? This software sometimes glitches from one patient to another. Lastly, some office staff have trouble pull up patients when other office staff do not. Its as if the system doesn't recognize that patient for that one employee but it does the other. Review Source Response from Nexus Clinical October 9, 2019 Thank you Lisa for your appreciation! We are glad you find our software and services helpful and easy to use. We are commited to improve our software and services and your appreciation will encourage us to do better. 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