# VirtualPBX Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about VirtualPBX Software - reviews, pricing plans, popular comparisons to other Digital Workplace products and more. Source: https://www.capterra.com/p/149117/Business-VoIP --- # VirtualPBX Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) VirtualPBX ## What is VirtualPBX? Power your small business with the award-winning Talk and Text service by VirtualPBX. Cut your business phone bill by 80%. Turn any location into a productive office using desk phones, computers, or smartphones. Plus, you can easily greet customers using our Auto Attendant, route calls by department, start a video conference call, and more! As a bonus, enjoy US-based support all year long. Starting at $18 per month, VirtualPBX is the key to making your business better. ## What is VirtualPBX used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/) Top alternative Featured Overall rating Based on 36 user reviews Reviews sentiment Positive 94% Neutral 3% Negative 3% Starting price $9 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VirtualPBX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.virtualpbx.com&name=VirtualPBX) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VirtualPBX 4.7 (36) VS. [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $9 Per User, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (36) Ease Of Use 4.4 (863) Value For Money 4.5 (32) Value For Money 4.3 (775) Customer Service 4.7 (34) Customer Service 4.1 (794) ## VirtualPBX alternatives [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.2 (987)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (863)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [View all alternatives](https://www.capterra.com/p/149117/Business-VoIP/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Voice Mail 4.5 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Call Routing 4.3 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Mobile Access 4.3 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Call Center Management 3.2 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Caller ID 4.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Transfer 3.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Transfers live calls to other agents VirtualPBX 91 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Audio/Video Conferencing System that automatically dials calls A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Automatic reply functionality for incoming messages Distribute/route/connect calls Integration with third-party call center software Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Voice conversion to text Transfers live calls to other agents Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. Schedules callback times Identify the number and contact information of a caller before answering the phone Store caller information within an accessible database Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Access names, contact information, and roles of employees in a centralized repository Predefined actions automatically performed on the occurance of specific events Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Group messaging lets multiple people carry on a group conversation A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Agents choose who to call and when Send messages to multiple subscribers at the same time Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Two-way actions and communication between multiple users in real time Record the audio of phone conversations for quality assurance purposes Transmit voice and other information digitally Telephone system that allows users to connect internally as well as place and receive external phone calls Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Estimate or forecast of a future scenario based on the study of present trends Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Record live video calls to play later Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Send individual or bulk text messages at predetermined times Automatically record calls at predetermined times Enables the connectivity to send and receive calls over the internet Send promotional campaigns or transactional messages via text messages Send messages via SMS Use your computer as a phone device to make calls over the internet Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Presenter can see and hear participants and vice versa Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Chat with your counterparts over the video in real time Connect with meeting participants remotely over video Voice messages are stored online and accessible via a visual interface Computer-based system that allows users to send and receive voice messages Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.6 (36) 4.6 Based on 36 reviews ## Pricing Value for money 4.5 (32) Free Trial [View pricing plan details](https://www.capterra.com/p/149117/Business-VoIP/pricing/) Starter $9.00 Per User,Per Month It includes: - Unlimited Local Minutes in the US, Canada, & Mexico - Free Local Number (per user) - Call Forwarding Pro $17.00 Per User,Per Month It includes: - Send and Receive Text Messages - Call Recording - Zapier and Webhooks Integration - VoIP Device Included Premier $28.00 Per User,Per Month It includes: - White Glove Configuration - Priority Support - Up to 20 Auto Attendants - Real-Time Dashboards - Microsoft Teams & API Integration Value for money 4.5 (32) 4.5 Based on 32 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Shopify](https://www.capterra.com/p/83891/Shopify/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (34) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (34) 4.7 Based on 34 reviews ## User reviews Overall rating 4.7 Based on 36 reviews Filter by rating 5(29) 4(5) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent AL Amanda L. COO Executive Office ### "VPBX is Helpful, Affordable, and Responsive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 23, 2025 Overall, the experience has been good. The IT support is very helpful and goes above and beyond to support us as needed. We have not yet explored the mobile options for message sending, but we will be doing so in 2026. The call management and recording system has been better than expected. Pros It is easy to use and easy to set up. The customer support is extremely prompt and helpful. There have been very few and very short outages. This is helpful so that it doesn't interrupt service to our clients. Our team members are able to use phone, browser, or mobile, and this is extremely helpful. Cons I would love to see a lower cost as our number of active lines fluctuates. I know it is difficult to stay competitive. I would also like the ability to customize the reporting to show outbound calls for each team member without having to pull the data manually. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) Our team members make a lot of calls during the week. Google Voice was reporting our work numbers as spam and blocking them, making them unusable. They had zero workarounds for this, even though we paid for each line. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BB Bill B. Office Manager Health, Wellness and Fitness ### "Good Value and Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 25, 2025 Overall I am pleased. The service is works well, is fairly easy to administer. The online guides are helpful. I appreciate the chat feature where someone is always available to help. Pros I have been with VirtualPBX for well over a decade and have not had a bad experience. The tech support staff is always responsive and helpful. My business has grown significantly and VirtualPBX has helped me along the way. Cons The user interface (Dash) is a little confusing for people who don't work in telecom/business phone systems, but tech support is helpful and many times, once any changes are made, the system requires little-to-no interaction. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PE Paul E. Attorney Legal Services ### "\[sensitive content hidden\] was my guardian angel." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 25, 2025 Excellent! \[sensitive content hidden\] was personable, stayed on top of getting my number ported and set up, and the system has worked so far. Pros That \[sensitive content hidden\] got my line ported & set up in a few days so I did not suffer any down time for my business. Cons A bit pricey compared to what I had with VOIPO and what was recomended, VOIP.MS but it has worked without a problem so far. Alternatives considered [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) Reasons for choosing VirtualPBX Quick to port my number and get me set up and running. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CJ Crystal J. Office Administrator Religious Institutions ### "VirtualPBX has made my job easier!" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 29, 2024 I have a very positive experience using VirtualPBS Pros Being able to access my voice messages from my email. Cons Recording the greetings was a bit confusing for me Reasons for choosing VirtualPBX When I started working here it was already installed in my computer Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JV Joshua V. Plumbing Manager Construction ### "Great Product & Great Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 28, 2024 So far, our experience has been great. The transition to VOIP from landline phones happened seamlessly and we had great service getting setup. Pros The two best things about VirtualPBX is (1) the ease of use, and (2) they're top notch customer support. Cons I miss the ability (that was in a previous generation of VirtualPBX) for the auto attendant to listen for faxes on every line. That is a great tool that is no longer offered, but needs to be re-implemented. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TS Tom S. Owner Health, Wellness and Fitness ### "I really like VirtualPBX and Virtual Text" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 22, 2024 Pros How it goes everywhere with us and is accessible on all our devices Cons We didn't like working out all the bugs to start with Reasons for choosing VirtualPBX The price and features were just what we wanted Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CR Carlos R. Owner Insurance ### "Sole Practitioner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 25, 2024 I enjoy the convenience. As long as I have my cell and my laptop, I have my office. Pros No infrastructure needed. I enjoy the convenience. As long as I have my cell and my laptop, I have my office. Cons I do not have any complaints about the service. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MW Monique W. General Manager Alternative Medicine ### "Love our phone system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 19, 2024 It has been a great experience working with our phone system through VirtualPBX. We have always had our questions answered quickly and thoroughly and feel comfortable with the product. Pros The ease of use and your staff, they are always there to help when I have questions or need to make changes. Cons There is no least about this service, it has always performed well Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Susan C. CEO Real Estate ### "Champion review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 19, 2024 My experience is very good with customer service Pros I love how easy it is to send and receive faxes and I’m extremely impressed with customer support Cons I don’t have anything in particular in this area Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AJ Andrew J. CEO Insurance ### "Years of outstanding service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2024 9 years using them and only good things to report. Pros The products and services are great but the level of service is exemplary. Cons Some international numbers (few) are not available through them but are available elsewhere. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/149117/Business-VoIP/reviews/) Popular comparisons [Ringover vs VirtualPBX](https://www.capterra.com/compare/149117-169627/Business-VoIP-vs-RingOver)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)