# VirtualPBX Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about VirtualPBX Software - reviews, pricing plans, popular comparisons to other Digital Workplace products and more. Source: https://www.capterra.com/p/149117/Business-VoIP/ --- # VirtualPBX Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) VirtualPBX ## What is VirtualPBX? We've been helping businesses stay connected since 1997. Keep it simple with one plan, no contracts, and pricing starting at $15/user/month. Stay connected from anywhere, then add AI tools to answer calls 24/7 and handle routine tasks whenever you're ready. Try VirtualPBX free for 14 days, backed by our U.S.-based support team. ## What is VirtualPBX used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/)[Remote Work](https://www.capterra.com/remote-work-software/) Overall rating Based on 38 user reviews Reviews sentiment Positive 95% Neutral 3% Negative 3% Starting price $15 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## VirtualPBX alternatives Highest Rated [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (884)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [800.com](https://www.capterra.com/p/208208/800-com/) [4.7 (349)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/149117/Business-VoIP/alternatives/) ## FAQs about VirtualPBX Overview ### Which roles and teams benefit most from VirtualPBX? VirtualPBX is most used by business owners, executives, and office administrators who need dependable business calling without complex telecom management. Sales leaders and client-facing professionals use it to route calls, stay reachable remotely, and present a professional presence, while IT and operations managers support setup, number management, and day-to-day communication workflows. Answer based on 37 reviews Overview ### What company size and industries is VirtualPBX built for? VirtualPBX is built for small businesses, which make up 97% of reviewers, with Real Estate the leading industry at 14%. It also serves Information Technology and Services and Health, Wellness and Fitness, each at 8%, while midsize businesses represent a smaller 3% share. Answer based on 38 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of VirtualPBX? VirtualPBX offers cloud PBX and VoIP calling with IVR, automatic call distribution, call routing, call queues, and virtual extensions. It also includes call recording, voicemail transcription, SMS messaging, video conferencing, CRM integration, access controls, and real-time reporting for managing communications across voice, chat, and fax. Pricing ### How much does it cost and what fees or limitations are included? VirtualPBX starts at $15 per user/month for the Smarter Voice plan, which includes call forwarding, a free local number per user, and unlimited local minutes in the US, Canada, and Mexico. A free trial is available. No other fees or pricing limits are listed in the plan data. Answer based on 9 reviews Integrations ### Which third-party tools and platforms does VirtualPBX integrate with? VirtualPBX integrates with 14 third-party tools, including communication and collaboration apps like Microsoft Teams, Slack, and Gmail, plus business and productivity platforms such as Asana, Trello, Google Calendar, Google Sheets, Dropbox, Freshdesk, HubSpot CRM, Salesforce Platform, Shopify, Clio, and Zapier. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does VirtualPBX offer? VirtualPBX provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for setup steps and product features. Answer based on 1 reviews Getting Started and Support ### What customer support options does VirtualPBX offer? VirtualPBX provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users often describe support as helpful and responsive, with staff guiding setup and troubleshooting by phone or chat. Some also note occasional confusion or needing multiple calls before an issue is fully resolved. Answer based on 9 reviews Ease of use ### Is VirtualPBX easy to use for a small business phone system? VirtualPBX works well for small business phone system management, with many users finding daily call handling and account changes fairly straightforward. The Dash interface, mobile setup, and some settings can feel confusing at first, especially for less technical teams, but responsive support often helps shorten the learning curve. Answer based on 11 reviews ## Features AI summary Based on 3,712 Digital Workplace reviews According to Capterra reviewers, these are the features buyers prioritize most when evaluating digital workplace software: - **Real-Time Updates** (**60%** of reviewers rated this feature as critical) - **Content Management** (**60%**) - **Workflow Management** (**60%**) VirtualPBX includes other capabilities that Capterra reviewers also consider important, such as **Communication Management** (**60%**), **Collaboration Tools** (**57%**), and **Alerts/Notifications** (**60%**). Together, these features help businesses keep conversations organized, support team coordination across locations, and share timely updates, allowing teams to respond faster and stay aligned in day-to-day work. Communication Management 3.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Alerts/Notifications 3.7 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Voice Mail 4.5 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Call Routing 4.2 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Mobile Access 4.3 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Call Center Management 3.5 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. VirtualPBX 103 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Uses AI to condense large amounts of text, audio, or video data into a coherent form System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Audio/Video Conferencing System that automatically dials calls A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Automatic reply functionality for incoming messages Distribute/route/connect calls A call center that both makes and receives calls Integration with third-party call center software Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Voice conversion to text Transfers live calls to other agents Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. Schedules callback times Identify the number and contact information of a caller before answering the phone Store caller information within an accessible database Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share AI models, media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Create, edit, preview, and send faxes electronically Access names, contact information, and roles of employees in a centralized repository Predefined actions automatically performed on the occurance of specific events Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks For Cloud-based phone system that sends and receives calls via the internet. Use AI to generate content in the form of text, images, videos, etc. Group messaging lets multiple people carry on a group conversation A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Agents choose who to call and when Send messages to multiple subscribers at the same time Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Two-way actions and communication between multiple users in real time Record the audio of phone conversations for quality assurance purposes Transmit voice and other information digitally A call center that primarily makes calls, typically sales focused Telephone system that allows users to connect internally as well as place and receive external phone calls Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Estimate or forecast of a future scenario based on the study of present trends Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Record live video calls to play later Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Send individual or bulk text messages at predetermined times Automatically record calls at predetermined times Categorize emotions expressed and identify if they are positive, negative or neutral Allow users to access multiple services after entering their login credentials once Enables the connectivity to send and receive calls over the internet Send promotional campaigns or transactional messages via text messages Send messages via SMS Use your computer as a phone device to make calls over the internet Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Presenter can see and hear participants and vice versa Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Chat with your counterparts over the video in real time Connect with meeting participants remotely over video Voice messages are stored online and accessible via a visual interface Computer-based system that allows users to send and receive voice messages Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.6 (38) 4.6 Based on 38 reviews ## Pricing Value for money 4.5 (34) Free Trial [View pricing plan details](https://www.capterra.com/p/149117/Business-VoIP/pricing/) Smarter Voice $15.00 Per User,Per Month It includes: - Unlimited Local Minutes in the US, Canada, & Mexico - Free Local Number (per user) - Call Forwarding Value for money 4.5 (34) 4.5 Based on 34 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Shopify](https://www.capterra.com/p/83891/Shopify/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (36) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (36) 4.7 Based on 36 reviews ## User reviews Overall rating 4.7 Based on 38 reviews Filter by rating 5(31) 4(5) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent DW Desmond W. IT Director Transportation/Trucking/Railroad ### "Indispensable Business Phone Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2026 Ditching the long established powerhouses to partner with VIRTUAL PBX was effectively the best business decision made in achieving our objective of cost-effective and reliable telecom services powered by cutting-edge technology. However, despite the immediate and obvious benefits of state-of-the-art PBX Business Phone Service at a fraction of the cost charged by the TELECOM Giants in the Industry, It is the personalized customer support that I've received over the years that resonates with me more than anything. It's been like having my own internally commissioned team of dedicated professionals with a singular commitment of solving whatever issues that arise at any given time; Technical or otherwise. I have never once been dissapointed. Pros Well, the significant savings in cost benefits received since we moved from the Industry giants along with the comparatively high quality, state-of-the-art telecom service is a given, but It is the connectivity and integration of our remote locations that make it appears like we're operating from a single location is quite frankly, a triumph for my company. The user-friendly GUI, (DASH) provides effective Call Management tools, access to customize and configure telephone devices, including mobile phones integration and immediate access to Customer Support via a dynamic chat platform, are most endearing. All this however, are not outmatched by the Dispensation of all seven pillars of the Customer Support Team. Cons This is a hard one to answer. I would say it's the constant solicitation to give feedback on obviously successful support events achieved to my satisfaction. Switched from [Optimum Control Pro](https://www.capterra.com/p/58872/Optimum-Control-Pro/) Too much conectivity hardware and poor customer support Alternatives considered [Vantage Circle](https://www.capterra.com/p/167264/Vantage-Circle/) Reasons for choosing VirtualPBX The connectivity structure and integration of remote offices Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Susan M. President Child Day Care Services ### "Nationwide Reach with Local Presence" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2026 Excellent. My company has been using this virtual phone assistance for over 25 years and highly recommend to other businesses Pros The ability to have a local phone number when you are a nationwide company is invaluable as clients want a "local" presence. Cons I have absolutely nothing negative to say about this company and have been a client for over 25 years Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AL Amanda L. COO Executive Office ### "VPBX is Helpful, Affordable, and Responsive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 23, 2025 Overall, the experience has been good. The IT support is very helpful and goes above and beyond to support us as needed. We have not yet explored the mobile options for message sending, but we will be doing so in 2026. The call management and recording system has been better than expected. Pros It is easy to use and easy to set up. The customer support is extremely prompt and helpful. There have been very few and very short outages. This is helpful so that it doesn't interrupt service to our clients. Our team members are able to use phone, browser, or mobile, and this is extremely helpful. Cons I would love to see a lower cost as our number of active lines fluctuates. I know it is difficult to stay competitive. I would also like the ability to customize the reporting to show outbound calls for each team member without having to pull the data manually. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) Our team members make a lot of calls during the week. Google Voice was reporting our work numbers as spam and blocking them, making them unusable. They had zero workarounds for this, even though we paid for each line. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BB Bill B. Office Manager Health, Wellness and Fitness ### "Good Value and Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 25, 2025 Overall I am pleased. The service is works well, is fairly easy to administer. The online guides are helpful. I appreciate the chat feature where someone is always available to help. Pros I have been with VirtualPBX for well over a decade and have not had a bad experience. The tech support staff is always responsive and helpful. My business has grown significantly and VirtualPBX has helped me along the way. Cons The user interface (Dash) is a little confusing for people who don't work in telecom/business phone systems, but tech support is helpful and many times, once any changes are made, the system requires little-to-no interaction. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PE Paul E. Attorney Legal Services ### "\[sensitive content hidden\] was my guardian angel." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 25, 2025 Excellent! \[sensitive content hidden\] was personable, stayed on top of getting my number ported and set up, and the system has worked so far. Pros That \[sensitive content hidden\] got my line ported & set up in a few days so I did not suffer any down time for my business. Cons A bit pricey compared to what I had with VOIPO and what was recomended, VOIP.MS but it has worked without a problem so far. Alternatives considered [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) Reasons for choosing VirtualPBX Quick to port my number and get me set up and running. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CJ Crystal J. Office Administrator Religious Institutions ### "VirtualPBX has made my job easier!" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 29, 2024 I have a very positive experience using VirtualPBS Pros Being able to access my voice messages from my email. Cons Recording the greetings was a bit confusing for me Reasons for choosing VirtualPBX When I started working here it was already installed in my computer Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JV Joshua V. Plumbing Manager Construction ### "Great Product & Great Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 28, 2024 So far, our experience has been great. The transition to VOIP from landline phones happened seamlessly and we had great service getting setup. Pros The two best things about VirtualPBX is (1) the ease of use, and (2) they're top notch customer support. Cons I miss the ability (that was in a previous generation of VirtualPBX) for the auto attendant to listen for faxes on every line. That is a great tool that is no longer offered, but needs to be re-implemented. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TS Tom S. Owner Health, Wellness and Fitness ### "I really like VirtualPBX and Virtual Text" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 22, 2024 Pros How it goes everywhere with us and is accessible on all our devices Cons We didn't like working out all the bugs to start with Reasons for choosing VirtualPBX The price and features were just what we wanted Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CR Carlos R. Owner Insurance ### "Sole Practitioner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 25, 2024 I enjoy the convenience. As long as I have my cell and my laptop, I have my office. Pros No infrastructure needed. I enjoy the convenience. As long as I have my cell and my laptop, I have my office. Cons I do not have any complaints about the service. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MW Monique W. General Manager Alternative Medicine ### "Love our phone system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 19, 2024 It has been a great experience working with our phone system through VirtualPBX. We have always had our questions answered quickly and thoroughly and feel comfortable with the product. Pros The ease of use and your staff, they are always there to help when I have questions or need to make changes. Cons There is no least about this service, it has always performed well Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/149117/Business-VoIP/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Ringover vs VirtualPBX](https://www.capterra.com/compare/149117-169627/Business-VoIP-vs-RingOver) [800.com vs VirtualPBX](https://www.capterra.com/compare/149117-208208/Business-VoIP-vs-800-com)