VirtualPBX

VirtualPBX


5 / 5
20 reviews

Who Uses This Software?

VirtualPBX serves a diverse market of small to enterprise-sized businesses.


Average Ratings

20 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $12.99/month
  • Pricing Details
    VirtualPBX offers monthly and annual payment options.
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • VirtualPBX
  • www.virtualpbx.com
  • Founded 1997
  • United States

About VirtualPBX

VirtualPBX can have your business phone system up and running in 5 minutes. We offer VoIP, analog, smartphone, WebRTC, SIP Trunking & native calling options. With our cloud-based phone system, you can save anywhere from 40%-80% over traditional phone systems. Your employees can also work anywhere there's an internet connection so your business doesn't have to stop. Our US-based technical support is available 24/7 to answer your questions. Get started today!


VirtualPBX Features

  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Employee Directory
  • IVR / Voice Recognition
  • Mobile Access
  • Virtual Call Center
  • Web Conferencing
  • Call Recording
  • Call Routing
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Virtual Extensions
  • Web Conferencing
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

VirtualPBX Reviews Recently Reviewed!


Capterra loader

A simple way to get a professional phone system for your business

Jan 21, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: We have been VirtualPBX customers for years. When our small business outgrew something like Google Voice, we needed something that had robust calling features that matched our business model. We also needed something modern, and VirtualPBX hit the right price point for us. We are a web development company of about half a dozen people, who each need their own extension and routing rules, forwarding to their cell phone, and SIP softphone capability since we're frequently on the move. VirtualPBX provides all these "level up" advanced features of a traditional PBX or in-house system, without all the overhead or tech know-how. Their concierge service translated all our requirements into the configuration and setup, trained us, and then we were off and running.

Cons: The new "Dash" experience is modern and makes mostly intuitive sense, but isn't perfect. But online chat is very responsive to help you get through any issues you have, and it's right there, which I love. Less so with the software, but I wish the SIP licenses weren't an add-on cost.

THE SUPPORT STAFFS WERE RELENTLESS

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: sometimes technical problems can be overwhelming, however i found them to not only offer refreshing approach to problem solving support but also incredibly professional patient and just never ever gave up on getting my problem resolved. AND IT WAS A BIG ONE.

Cons: there was absolutely nothing i did not like.

Overall: AMAZINGLY WONDERFUL- I believe, she has a sixth sense on support. she tagged the problem, hunted down the right solution and now i get no more calls from one of the biggest scammers in US and no more robo calls.i can actually sleep at night. Other support staff has a personal touch and applies first aid along the way while working on support problems. True front line phone warriors.

Vendor Response

by VirtualPBX on January 30, 2019

Thanks for this great review! It made our day! We are very lucky to have such an exceptional support and services staff. If you have any further feedback or questions for our team please reach out to support@virtualpbx.com.

Capterra loader

Started using a VoiP system a few years ago and we've been very happy with it.

Mar 22, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Probably my favorite thing about Virtual PBX is the ability to place and receive calls from "the office" from just about anywhere. Their "follow me" features are very convenient. I also love they they are saving us a considerable amount of money on a monthly basis compare to the local phone company.

Cons: As always, setting things up can be a bit challenging the first time and it's not the most user friendly UI. However they customer support has always been top notch.

Vendor Response

by VirtualPBX on January 18, 2019

Hi Dany, your review made our day! We love hearing that Dash Plans allows you to turn any location into your "virtual office". If you have any further feedback or questions for our team please reach out to support@virtualpbx.com.

Technology no small business should be without!

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It literally allows me to run my business anywhere my cell phone works! Also being able to sort through calls and direct calls to different employees on the weekends have allowed us to capture more work and grow our moving business.

Cons: Very infrequently, the calls we need to be recorded don't not work

Overall: 24 hour availability has allowed our business to grow almost 20% each year. Being accessible to our clients has benefited them and their overall experience.

Needed help with phone

Feb 04, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that you can receive on-line help and more often then not they'll be able to guide you to fix the issue.

Cons: Some of the settings aren't user friendly unless your very computer savvy.

Vendor Response

by VirtualPBX on February 05, 2019

Thanks for the review! We're happy to hear that you receive timely online help from our support team. We are always committed to improving the user-friendliness of our products. I'll be sure to pass along your feedback to our team.

Great way to handle phones

Feb 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use and how cheap it is so you did not lose your phone numbers from business accounts

Cons: There was nothing I could like least about software it has done everything we need it to and more !

Overall: I had to keep my number as well as numbers of companies we bought and transferring them to out main number has been the best thing we have done. Years you can keep old numbers and cost you 50 a year approx wow!!

Great Service!

Mar 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Customer Service is top notch.

Feature rich platform

Cons: nothing really. it was a little confusing getting things ported at first but customer service helps get it figured out

Overall: I have been using VirtualPBX for almost 10 years. I was a little confused at first being new to this type of service but the customer service is amazing and one call gets you all set up!

Capterra loader

VirtualPBX makes my job easier

Jan 24, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Set up is quick and easy; Call quality is excellent

Cons: Customer service is overseas and while everyone is nice and tries to be helpful, sometimes it takes a couple calls to find someone who knows how to solve an issue.

Overall: I am in sales and VirtualPBX works well with my crm. I use the softphone and just click the phone number and it dials.

Total Freedom

Jan 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Don't need to hassle with configuration changes once the system is setup.

Cons: Settled with the console over dash software because I Iike the announcement I receive telling me which of my 2 companies the call is originating from before I take the call. Wish this was offered on the dash plan.

Overall: Very pleased. Don't have to think about the phone system and can concentrate on my business .

Vendor Response

by VirtualPBX on January 23, 2019

Thanks for reviewing VirtualPBX. Your feedback is very important to us. We love hearing that our product allows you to focus on what matters most ¿ your business. In regards to call screening on Dash, you can enable Number Prepend Setup to attribute the call to company A or company B. If you have any further questions or feedback please contact support@virtualpbx.com.

800 VIRTUAL PHONE SERVICE

Feb 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: THE EASE OF USE IS FANTASTIC AND IF THERE EVER IS A PROBLEM IT'S A SIMPLE CALL TO CUSTOMER SERVICE TO BE FIXED.

Cons: NOTHING IT'S SO EASY TO USE.SIMPLE AND TO THE POINT.

Overall: EXTREMELY HAPPY WITH ALL SERVICES AVAILABLE INCLUDING CUSTOMER SERVICE THANKS!!!!

So Far....So Good

Jan 18, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - fairly easy to set up

- lots of features, even with the most basic plan

- tech support has been very responsive!!!

- received an email from customer service/support to arrange a tutorial if I needed help setting up the system - very helpful to make sure I set it up correctly

Cons: - in the future, I will likely need more minutes than the basic plan offers & the next pricing tier is more expensive than their competitors

Overall: I used their service for a more economical option for a business line and service. I had an issue getting the webphone to work. The customer service/technical support team were awesome. It had to get fixed by the engineering team but the next day they had a fix, and then followed up with me to make sure it was working.

Great Customer Service and Tech Support

Mar 16, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Any issues are resolved immediately. I have always had professional service and follow-up.

Cons: It is always dependent on our internet service providers quality.

Overall: Every experience with VirtualPBX has always been incredible.

Stellar Customer Service

Jan 17, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, working with customer service.

Cons: A tad confusing but, VPBX offers excellent support/explanations

Overall: Port in Toll free number to existing account.

Vendor Response

by VirtualPBX on January 18, 2019

Thanks for reviewing VirtualPBX! We really appreciate your positive feedback on our 24/7 customer support and the user-friendliness of Dash. We are always here if you need us to clarify anything. Feel free to contact support@virtualpbx.com if you have any further feedback or questions for our team.

Capterra loader

Best customer service

Feb 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Overall it's the only one I can use as wish before I find them I did try many others.

Cons: The customer service is impeccable and knowledgeable

Capterra loader

Terrific SMB Solution

Feb 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The team at VirtualPBX made it incredibly easy to add much needed functionality to a phone solution for our small business.

Cons: I'm finding it difficult to identify something I don't like about the software...

Overall: We were using a GVoice line that forwarded to a cell as our main business line. As you can imagine, that got old quickly. So we started looking for a solution and found VirtualPBX. It was exactly what we were looking for. They made it incredibly easy to build out a Virtual Receptionist, build multiple custom mailboxes, and forward voicemail emails to the right people internally.

Great Customer Service

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I have used them for over 10 years..have been very pleased, with the system and customer service

Cons: I cant find anything that ,I do not complain about

Overall: Makes my business look, good

Fantastic, Great Product

May 18, 2015
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to work with, very flexible, really nice team to work with.

Cons: User interface could be updated but is definitely workable.

Recommendations to other buyers: Nothing, really - straight forward product that does what it says it will.

I'm very pleased

Jan 17, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The price cannot be beat. I am happy with the service and customer service. Easy to use.

Cons: Using the app on my android phone was slightly confusing, but customer service walked me through setting it up on the system.

Vendor Response

by VirtualPBX on January 21, 2019

Thanks for reviewing VirtualPBX. We are glad to hear that you are pleased with our pricing and award-winning customer support. If you have any further questions or feedback please contact support@virtualpbx.com.

5 year customer

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use system once I set it up and when I did have a problem it was corrected easily

Cons: Only problem I had was the switch over from old software to new software, I had a problem with calls no longer being forwarded but it was quickly resolved

Overall: Overall I've been very happy with the service and it's a inexpensive alternative to answering services

Communication made easy, FINALLY!

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: VirtualPBX made it easy for every member on my team to communicate effectively and without time being wasted on setting up calls and making sure each member was present.

Cons: I think the visual layout could have been more visually pleasing, from a creative standpoint, but other than that this is a great app.