# VirtualPBX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VirtualPBX the right Digital Workplace solution for you? Explore 38 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149117/Business-VoIP/reviews --- VirtualPBX 4.7 (38) [View alternatives](https://www.capterra.com/p/149117/Business-VoIP/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 9th, 2026 # Reviews of VirtualPBX Ease of use 4.4 Customer Service 4.7 ## Pros and Cons in Reviews DW Desmond W IT DirectorTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: More than 2 years. “The user-friendly GUI, (DASH) provides effective Call Management tools, access to customize and configure telephone devices, including mobile phones integration and immediate access to Customer Support via a dynamic chat platform, are most endearing. “ May 17, 2026 Daniel T President & CEOInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “This behavior is borderline criminal to do to customers that have an implemented / integrated system that they know you can't easily switch in a few days.“ October 13, 2023 JV Joshua V Plumbing ManagerConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “The two best things about VirtualPBX is (1) the ease of use, and (2) they're top notch customer support.“ May 28, 2024 ## Showing most helpful reviews Showing 1-25 of 38 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Susan M. President Child Day Care Services Used the software for: 2+ years ### "Nationwide Reach with Local Presence" April 23, 2026 5.0 Excellent. My company has been using this virtual phone assistance for over 25 years and highly recommend to other businesses Pros The ability to have a local phone number when you are a nationwide company is invaluable as clients want a "local" presence. Cons I have absolutely nothing negative to say about this company and have been a client for over 25 years Review Source DW Desmond W. IT Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "Indispensable Business Phone Solution" May 17, 2026 5.0 Ditching the long established powerhouses to partner with VIRTUAL PBX was effectively the best business decision made in achieving our objective of cost-effective and reliable telecom services powered by cutting-edge technology. However, despite the immediate and obvious benefits of state-of-the-art PBX Business Phone Service at a fraction of the cost charged by the TELECOM Giants in the Industry, It is the personalized customer support that I've received over the years that resonates with me more than anything. It's been like having my own internally commissioned team of dedicated professionals with a singular commitment of solving whatever issues that arise at any given time; Technical or otherwise. I have never once been dissapointed. Pros Well, the significant savings in cost benefits received since we moved from the Industry giants along with the comparatively high quality, state-of-the-art telecom service is a given, but It is the connectivity and integration of our remote locations that make it appears like we're operating from a single location is quite frankly, a triumph for my company. The user-friendly GUI, (DASH) provides effective Call Management tools, access to customize and configure telephone devices, including mobile phones integration and immediate access to Customer Support via a dynamic chat platform, are most endearing. All this however, are not outmatched by the Dispensation of all seven pillars of the Customer Support Team. Cons This is a hard one to answer. I would say it's the constant solicitation to give feedback on obviously successful support events achieved to my satisfaction. Alternatives considered [Vantage Circle](https://www.capterra.com/p/167264/Vantage-Circle/) Reason for choosing VirtualPBX The connectivity structure and integration of remote offices Switched from [Optimum Control Pro](https://www.capterra.com/p/58872/Optimum-Control-Pro/) Too much conectivity hardware and poor customer support Review Source Steve H. President Real Estate Used the software for: 1-2 years ### "Support was not up to todays norms." January 25, 2024 1.0 Wasted about three weeks trying to get my SMS account set up. They have not clue what they were doing and would do nothing to help me. Pros Nothing, could not get help with problems I was having from any department, all were just passing the buck. Cons Support from their onboarding department. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Could not implement my SMS and would not respond to messages I was sending. Review Source Response from VirtualPBX March 21, 2024 Hello Steve, we understand your frustration with not having your texting campaign approved by the FCC. Although our team did our best to guide you through the process, unfortunately, your denied registration was based on criteria set by the FCC. AL Amanda L. COO Executive Office Used the software for: 1-2 years ### "VPBX is Helpful, Affordable, and Responsive" October 23, 2025 5.0 Overall, the experience has been good. The IT support is very helpful and goes above and beyond to support us as needed. We have not yet explored the mobile options for message sending, but we will be doing so in 2026. The call management and recording system has been better than expected. Pros It is easy to use and easy to set up. The customer support is extremely prompt and helpful. There have been very few and very short outages. This is helpful so that it doesn't interrupt service to our clients. Our team members are able to use phone, browser, or mobile, and this is extremely helpful. Cons I would love to see a lower cost as our number of active lines fluctuates. I know it is difficult to stay competitive. I would also like the ability to customize the reporting to show outbound calls for each team member without having to pull the data manually. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) Our team members make a lot of calls during the week. Google Voice was reporting our work numbers as spam and blocking them, making them unusable. They had zero workarounds for this, even though we paid for each line. Review Source PE Paul E. Attorney Legal Services Used the software for: Less than 6 months ### "\[sensitive content hidden\] was my guardian angel." August 25, 2025 5.0 Excellent! \[sensitive content hidden\] was personable, stayed on top of getting my number ported and set up, and the system has worked so far. Pros That \[sensitive content hidden\] got my line ported & set up in a few days so I did not suffer any down time for my business. Cons A bit pricey compared to what I had with VOIPO and what was recomended, VOIP.MS but it has worked without a problem so far. Alternatives considered [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) Reason for choosing VirtualPBX Quick to port my number and get me set up and running. Review Source BB Bill B. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Good Value and Customer Service" September 25, 2025 5.0 Overall I am pleased. The service is works well, is fairly easy to administer. The online guides are helpful. I appreciate the chat feature where someone is always available to help. Pros I have been with VirtualPBX for well over a decade and have not had a bad experience. The tech support staff is always responsive and helpful. My business has grown significantly and VirtualPBX has helped me along the way. Cons The user interface (Dash) is a little confusing for people who don't work in telecom/business phone systems, but tech support is helpful and many times, once any changes are made, the system requires little-to-no interaction. Review Source Daniel T. President & CEO Information Technology and Services Used the software for: 2+ years ### "Forced 300% Increase for 17 year customer - Only 30 day notice." October 13, 2023 4.0 Their management won't directly work with you to resolve and issue that they have themselves brought on. Pros It was a stable platform until their upgrade over the last few years. We worked with them until they got most of their issues resolved. Cons What has become the major issue with VirtualPBX is the cost.We have been a customer of VirtualPBX for 17 years. We have been with them through their technical transition over the last several years costing us thousands in human resources to adjust/fix our implementation so that our system would work correctly. Now they have come after their long standing customers with a FORCED switch over to a NEW pricing plan scheme. We were given only a 30 day notice that we were going to be switched to a NEW plan. No where did it state the pricing difference. Upon several calls/emails with them it became apparent that our NEW plan was going up 300%. They have been unwilling to discount it back down to our previous plan pricing. We haven't changed anything it is their company greed and culture of their management team to force this on their customers. The very best their management team could do was to offer an 80% increase IF we signed a 2 year binding contract. We have never had or needed a contract with them until now.This behavior is borderline criminal to do to customers that have an implemented / integrated system that they know you can't easily switch in a few days.Now we can spend several man weeks of time implementing a new solution that wasn't planned. In the meantime they will be gouging us the FULL 300% increase starting tomorrow.Awful company culture. VirtualPBX management should be ashamed of themselves. Review Source Christopher W. Owner Internet Used the software for: 2+ years ### "A simple way to get a professional phone system for your business" January 22, 2019 5.0 Pros We have been VirtualPBX customers for years. When our small business outgrew something like Google Voice, we needed something that had robust calling features that matched our business model. We also needed something modern, and VirtualPBX hit the right price point for us. We are a web development company of about half a dozen people, who each need their own extension and routing rules, forwarding to their cell phone, and SIP softphone capability since we're frequently on the move. VirtualPBX provides all these "level up" advanced features of a traditional PBX or in-house system, without all the overhead or tech know-how. Their concierge service translated all our requirements into the configuration and setup, trained us, and then we were off and running. Cons The new "Dash" experience is modern and makes mostly intuitive sense, but isn't perfect. But online chat is very responsive to help you get through any issues you have, and it's right there, which I love. Less so with the software, but I wish the SIP licenses weren't an add-on cost. Review Source Dany H. Pastor Used the software for: 2+ years ### " Started using a VoiP system a few years ago and we've been very happy with it." March 22, 2018 4.0 Pros Probably my favorite thing about Virtual PBX is the ability to place and receive calls from "the office" from just about anywhere. Their "follow me" features are very convenient. I also love they they are saving us a considerable amount of money on a monthly basis compare to the local phone company. Cons As always, setting things up can be a bit challenging the first time and it's not the most user friendly UI. However they customer support has always been top notch. Review Source Response from VirtualPBX January 18, 2019 Hi Dany, your review made our day! We love hearing that Dash Plans allows you to turn any location into your "virtual office". If you have any further feedback or questions for our team please reach out to support@virtualpbx.com. James R. Solutions Consultant Information Technology and Services Used the software for: 2+ years ### "VirtualPBX makes my job easier" January 24, 2019 4.0 I am in sales and VirtualPBX works well with my crm. I use the softphone and just click the phone number and it dials. Pros Set up is quick and easy; Call quality is excellent Cons Customer service is overseas and while everyone is nice and tries to be helpful, sometimes it takes a couple calls to find someone who knows how to solve an issue. Review Source DG DAN G. Office administrator Security and Investigations Used the software for: 2+ years ### "Needed help with phone" February 4, 2019 5.0 Pros I like that you can receive on-line help and more often then not they'll be able to guide you to fix the issue. Cons Some of the settings aren't user friendly unless your very computer savvy. Review Source Response from VirtualPBX February 5, 2019 Thanks for the review! We're happy to hear that you receive timely online help from our support team. We are always committed to improving the user-friendliness of our products. I'll be sure to pass along your feedback to our team. CL Cory L. Sr. IT Business Analyst Real Estate Used the software for: 2+ years ### "Manage your phone system with ease!" June 6, 2019 5.0 Pros I can't say enough about this tool! So easy to setup your ACD Queues and decide what phone is being recorded or not. Cons NOTHING! So many features at your fingertips and really has made managing a call center rotation so easy! Review Source VP Venu P. Manager Information Technology and Services Used the software for: Less than 6 months ### "Amazing customer service" April 25, 2020 5.0 Pros The customer service I recieved was excellent. The person I spoke to was able to quickly identify the problem and help me solve it. Cons There were no cons as far as I could tell Review Source Response from VirtualPBX April 27, 2020 Thank you Venu! We are truly grateful to have you as a customer! Stay safe and stay connected. AJ Andrew J. CEO Insurance Used the software for: 2+ years ### "Years of outstanding service " March 20, 2024 5.0 9 years using them and only good things to report. Pros The products and services are great but the level of service is exemplary. Cons Some international numbers (few) are not available through them but are available elsewhere. Review Source CR Carlos R. Owner Insurance Used the software for: 2+ years ### "Sole Practitioner" April 25, 2024 5.0 I enjoy the convenience. As long as I have my cell and my laptop, I have my office. Pros No infrastructure needed. I enjoy the convenience. As long as I have my cell and my laptop, I have my office. Cons I do not have any complaints about the service. Review Source jJ jamieal J. owner Apparel & Fashion Used the software for: 1-2 years ### "VirtualPBX review " January 4, 2022 5.0 Pros Software is great and could bring great success to call centers that are just developing love it Cons Nothing bad about this software it is excellent and has a lot to offer Review Source MW Monique W. General Manager Alternative Medicine Used the software for: 2+ years ### "Love our phone system" April 19, 2024 5.0 It has been a great experience working with our phone system through VirtualPBX. We have always had our questions answered quickly and thoroughly and feel comfortable with the product. Pros The ease of use and your staff, they are always there to help when I have questions or need to make changes. Cons There is no least about this service, it has always performed well Review Source TS Tom S. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "I really like VirtualPBX and Virtual Text" May 22, 2024 5.0 Pros How it goes everywhere with us and is accessible on all our devices Cons We didn't like working out all the bugs to start with Reason for choosing VirtualPBX The price and features were just what we wanted Review Source CJ Crystal J. Office Administrator Religious Institutions Used the software for: 1-2 years ### "VirtualPBX has made my job easier!" May 29, 2024 5.0 I have a very positive experience using VirtualPBS Pros Being able to access my voice messages from my email. Cons Recording the greetings was a bit confusing for me Reason for choosing VirtualPBX When I started working here it was already installed in my computer Review Source JS Jeff S. owner Entertainment Used the software for: 2+ years ### "THE SUPPORT STAFFS WERE RELENTLESS" January 29, 2019 5.0 AMAZINGLY WONDERFUL- I believe, she has a sixth sense on support. she tagged the problem, hunted down the right solution and now i get no more calls from one of the biggest scammers in US and no more robo calls.i can actually sleep at night. Other support staff has a personal touch and applies first aid along the way while working on support problems. True front line phone warriors. Pros sometimes technical problems can be overwhelming, however i found them to not only offer refreshing approach to problem solving support but also incredibly professional patient and just never ever gave up on getting my problem resolved. AND IT WAS A BIG ONE. Cons there was absolutely nothing i did not like. Review Source Response from VirtualPBX January 30, 2019 Thanks for this great review! It made our day! We are very lucky to have such an exceptional support and services staff. If you have any further feedback or questions for our team please reach out to support@virtualpbx.com. DO Dan O. Sales and Marketing Transportation/Trucking/Railroad Used the software for: 2+ years ### "Technology no small business should be without!" March 19, 2019 5.0 24 hour availability has allowed our business to grow almost 20% each year. Being accessible to our clients has benefited them and their overall experience. Pros It literally allows me to run my business anywhere my cell phone works! Also being able to sort through calls and direct calls to different employees on the weekends have allowed us to capture more work and grow our moving business. Cons Very infrequently, the calls we need to be recorded don't not work Review Source VR Verified Reviewer Owner Retail Used the software for: 2+ years ### "Stellar Customer Service" January 17, 2019 5.0 Port in Toll free number to existing account. Pros Ease of use, working with customer service. Cons A tad confusing but, VPBX offers excellent support/explanations Review Source Response from VirtualPBX January 18, 2019 Thanks for reviewing VirtualPBX! We really appreciate your positive feedback on our 24/7 customer support and the user-friendliness of Dash. We are always here if you need us to clarify anything. Feel free to contact support@virtualpbx.com if you have any further feedback or questions for our team. Touta C. CEO Apparel & Fashion Used the software for: 1-2 years ### "Best customer service " February 11, 2019 5.0 Pros Overall it’s the only one I can use as wish before I find them I did try many others. Cons The customer service is impeccable and knowledgeable Review Source JV Joshua V. President Automotive Used the software for: 2+ years ### "Great Service!" March 4, 2019 5.0 I have been using VirtualPBX for almost 10 years. I was a little confused at first being new to this type of service but the customer service is amazing and one call gets you all set up! Pros Customer Service is top notch. Feature rich platform Cons nothing really. it was a little confusing getting things ported at first but customer service helps get it figured out Review Source AG Abdul G. Managing Director Telecommunications Used the software for: I used a free trial ### "Average and needs improvement" September 8, 2023 3.0 We have decided to eliminate VitualPBX from our selection Pros Compared to other systems, VirtualPBX is average Cons Support and the introduction to the system was poor. 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