# Page 2 | VirtualPBX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is VirtualPBX the right Digital Workplace solution for you? Explore 38 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149117/Business-VoIP/reviews --- VirtualPBX 4.7 (38) [View alternatives](https://www.capterra.com/p/149117/Business-VoIP/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 9th, 2026 # Page 2 - Reviews of VirtualPBX ## Showing most helpful reviews Showing 26-38 of 38 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CG Charlie G. Broker Real Estate Used the software for: 2+ years ### "Total Freedom" January 22, 2019 5.0 Very pleased. Don't have to think about the phone system and can concentrate on my business . Pros Don't need to hassle with configuration changes once the system is setup. Cons Settled with the console over dash software because I Iike the announcement I receive telling me which of my 2 companies the call is originating from before I take the call. Wish this was offered on the dash plan. Review Source Response from VirtualPBX January 23, 2019 Thanks for reviewing VirtualPBX. Your feedback is very important to us. We love hearing that our product allows you to focus on what matters most ¿ your business. In regards to call screening on Dash, you can enable Number Prepend Setup to attribute the call to company A or company B. If you have any further questions or feedback please contact support@virtualpbx.com. Joshua M. Co-Founder Marketing and Advertising Used the software for: Less than 6 months ### "Terrific SMB Solution" February 12, 2019 5.0 We were using a GVoice line that forwarded to a cell as our main business line. As you can imagine, that got old quickly. So we started looking for a solution and found VirtualPBX. It was exactly what we were looking for. They made it incredibly easy to build out a Virtual Receptionist, build multiple custom mailboxes, and forward voicemail emails to the right people internally. Pros The team at VirtualPBX made it incredibly easy to add much needed functionality to a phone solution for our small business. Cons I'm finding it difficult to identify something I don't like about the software... Review Source JS JON S. OWNER Health, Wellness and Fitness Used the software for: 2+ years ### "800 VIRTUAL PHONE SERVICE" February 12, 2019 5.0 EXTREMELY HAPPY WITH ALL SERVICES AVAILABLE INCLUDING CUSTOMER SERVICE THANKS!!!! Pros THE EASE OF USE IS FANTASTIC AND IF THERE EVER IS A PROBLEM IT'S A SIMPLE CALL TO CUSTOMER SERVICE TO BE FIXED. Cons NOTHING IT'S SO EASY TO USE.SIMPLE AND TO THE POINT. Review Source MB Mercedes B. Administrative Manager Real Estate Used the software for: 2+ years ### "Great Customer Service and Tech Support" March 16, 2019 5.0 Every experience with VirtualPBX has always been incredible. Pros Any issues are resolved immediately. I have always had professional service and follow-up. Cons It is always dependent on our internet service providers quality. Review Source KV Ken V. National sales manager Facilities Services Used the software for: 2+ years ### "Great way to handle phones " February 11, 2019 5.0 I had to keep my number as well as numbers of companies we bought and transferring them to out main number has been the best thing we have done. Years you can keep old numbers and cost you 50 a year approx wow!! Pros The ease of use and how cheap it is so you did not lose your phone numbers from business accounts Cons There was nothing I could like least about software it has done everything we need it to and more ! Review Source JV Joshua V. Plumbing Manager Construction Used the software for: Less than 6 months ### "Great Product & Great Customer Service" May 28, 2024 5.0 So far, our experience has been great. The transition to VOIP from landline phones happened seamlessly and we had great service getting setup. Pros The two best things about VirtualPBX is (1) the ease of use, and (2) they're top notch customer support. Cons I miss the ability (that was in a previous generation of VirtualPBX) for the auto attendant to listen for faxes on every line. That is a great tool that is no longer offered, but needs to be re-implemented. Review Source SC Susan C. CEO Real Estate Used the software for: 2+ years ### "Champion review " April 19, 2024 5.0 My experience is very good with customer service Pros I love how easy it is to send and receive faxes and I’m extremely impressed with customer support Cons I don’t have anything in particular in this area Review Source CL Cory L. Sr. IT Business Analyst Real Estate Used the software for: 2+ years ### "Manage your phone system with ease!" June 6, 2019 5.0 Pros I can't say enough about this tool! So easy to setup your ACD Queues and decide what phone is being recorded or not. Cons NOTHING! So many features at your fingertips and really has made managing a call center rotation so easy! Review Source VR Verified Reviewer CEO Broadcast Media Used the software for: 2+ years ### "Great Customer Service" March 5, 2019 5.0 Makes my business look, good Pros I have used them for over 10 years..have been very pleased, with the system and customer service Cons I cant find anything that ,I do not complain about Review Source MS Marc S. GM Automotive Used the software for: Less than 6 months ### "I'm very pleased" January 17, 2019 4.0 Pros The price cannot be beat. I am happy with the service and customer service. Easy to use. Cons Using the app on my android phone was slightly confusing, but customer service walked me through setting it up on the system. Review Source Response from VirtualPBX January 21, 2019 Thanks for reviewing VirtualPBX. We are glad to hear that you are pleased with our pricing and award-winning customer support. If you have any further questions or feedback please contact support@virtualpbx.com. JO Jason O. OFC. Security and Investigations Used the software for: 6-12 months ### "5 year customer" January 24, 2019 5.0 Overall I’ve been very happy with the service and it’s a inexpensive alternative to answering services Pros Easy to use system once I set it up and when I did have a problem it was corrected easily Cons Only problem I had was the switch over from old software to new software, I had a problem with calls no longer being forwarded but it was quickly resolved Review Source VP Venu P. Manager Information Technology and Services Used the software for: Less than 6 months ### "Amazing customer service" April 25, 2020 5.0 Pros The customer service I recieved was excellent. The person I spoke to was able to quickly identify the problem and help me solve it. Cons There were no cons as far as I could tell Review Source Response from VirtualPBX April 27, 2020 Thank you Venu! We are truly grateful to have you as a customer! Stay safe and stay connected. VR Verified Reviewer Used the software for: Less than 6 months ### "Communication made easy, FINALLY!" May 10, 2018 5.0 Pros VirtualPBX made it easy for every member on my team to communicate effectively and without time being wasted on setting up calls and making sure each member was present. Cons I think the visual layout could have been more visually pleasing, from a creative standpoint, but other than that this is a great app. Review Source Similar Products Featured ## Related categories [Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Call Recording](https://www.capterra.com/call-recording-software/)[VoIP](https://www.capterra.com/voip-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.