Basic
- 10 Alerts
- 2 Team Users
- 30s Resolution
- 6 Month Retention
- 750 Metrics
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Pros
"So much better than trying to run your own Graphite system"
Overall: Graphite is a great platform for keeping metrics around how your software works. It's standard, there are plenty of clients for it, and it sticks to the mentality of doing one thing well. Having said that, it's a real pain to build and monitor. Whisper is a complex system to maintain, and it's very easy to make a setting which will have a lasting impact on your data in a way you don't want. Luckily, Hosted Graphite handles this for you. They provide something that's wire-compatible with "normal" Graphite, but doesn't have the weaknesses of Whisper, and which you as a user don't have to deal with. I would easily spend more time each month making sure I have my own install running than I pay these guys for their service. In terms of ease-of-use, their console is fine. Some bits are a bit complex and not where you'd think, but there's also not that much to configure. Graphite itself is a pretty complex format, and they don't do anything to simplify that - which is what I'd want. They add some extra "views" to take advantage of their infrastructure and those could be documented better, but they're mentioned in there in a few places. Their service is friendly, and offers useful suggestions on how to make my queries better when I reach out to them. If I'm a person who knows what Graphite is and is looking for someone to manage it for me, I'd definitely recommend this vendor.
"Great service"
Overall: Most valuable thing about HG is their use of OSS. You don't need vendor agent to collect metrics, you just use statsd (but you can anything that can send to Graphite). They are using also Grafana dashboard (which is best dashboarding so far), so you can import/export pre-made dashboards. The use of OSS means that you can easily migrate from/to HG, just change your statsd collector URL and that's it. You can also host Grafana or alternative dashboarding yourself, because you have access to their Graphite endpoint. They also offer help to migrate your historical data to their service. In the era of virtualization, per host pricing model just does not work. In HG you pay per metric (packs) and the value/price is very good. Their support is blazing fast and friendly. There are a few downsides for me so far: - there is no established alerting yet (currently in beta), however you can attach external altering that works with Graphite, you know, you have access to their Graphite endpoint. - in the era of devops, limitation of team members does not work well, I prefer all of my team members to have access to the monitoring - having example/pre-baked dashboards would be very very helpful I evaluated at least 10 alternative services before choosing HG, they best matched my needs.