Clarity Connect
by Perficient
Who Uses This Software?
Businesses looking to maximize their investment in Skype for Business / Lync
Average Ratings
7 Reviews-
Overall
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Ease of Use
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Customer Service
Product Details
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Starting PriceNot provided by vendor
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Free VersionYes
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DeploymentCloud, SaaS, Web
Installed - Windows
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TrainingDocumentation
Webinars
Live Online
In Person
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SupportBusiness Hours
24/7 (Live Rep)
Vendor Details
- Perficient
- www.perficient.com/
- Founded 1994
- United States
About Clarity Connect
Clarity Connect is a full-featured contact center for Office 365 and native to Skype for Business (formerly Lync). Clarity Connect adds the required intelligence to conversations, regardless of modality, to deliver the best customer experience on the market, including intelligent IVR, skills-based routing, real-time metrics, and historical reports.
Clarity Connect Features
- Blended Call Center
- Call Logging
- Call recording
- Call Scripting
- Campaign Management
- Escalation Management
- Inbound Call Center
- Interactive Voice Response
- Manual Dialer
- Outbound Call Center
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Real-time Chat
- Reporting/Analytics
Great functionality but difficult to use
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Very happy customer
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Pros: Native integration with Skype for Business. Support has been excellent and updates/fixes are quick.
Cons: Would like to see more new features roll out.
Overall: We moved to Clarity after having a bad experience with a previous contact center product and have been very happy from day one.
Great Call Center Software
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Comments: Clarity Connect has been working very well for our multi-projects Help Desk Support. It is very easy to set up agentes, script, recording, call routing, and call queues. The call recording and reports are very helpful to monitor and measure the call qualities. We are very satisfied about its custom integration with our in-house IVR solution. Clarity Support is responsive and quick to resolve the issues. The areas that we think Clarity Connect can be better are reporting and more features to accomodate comprehensive call center needs.
Documentation on Call Flow functions
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Pros: Add on to Skype
Overall: The full documentation on all functions in the call flows and how to use them. I'm sure Clarity has smart functions we don't know about. The knowledge could open new opportunities and support existing deliveries in a better way.
Great Product
Comments: Works great and easy to setup/understand and use. The Dashboard has all the necessary metrics needed on a daily basis.
Pros: It is one stop shopping for project managers. It has everything from budgets to project tracking to Gantt charts.
Cons: I work for a midsize company and it probably has too much functionality for us. Specifically the Gantt chart is difficult to use unless you are tracking resources and their time.