Best For

Businesses looking to maximize their investment in Skype for Business / Lync

Product Details

Clarity Connect is a full-featured contact center for Office 365 and native to Skype for Business (formerly Lync). Clarity Connect adds the required intelligence to conversations, regardless of modality, to deliver the best customer experience on the market, including intelligent IVR, skills-based routing, real-time metrics, and historical reports.

Contact Details

Perficient

https://www.perficient.com/

Founded in 1994

Located in United States

Starting Price

  • Not provided by vendor

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours

Clarity Connect Features

Blended Call Center
Call Logging
Call Scripting
Call recording
Campaign Management
Escalation Management
Inbound Call Center
Interactive Voice Response
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Clarity Connect Reviews

Overall
4/5
Ease of Use
4/5
Customer Service
4/5

Showing Most Helpful

Showing 7 of 7 reviews

Showing Most Helpful

Showing 7 of 7 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Verified Reviewer
Banking, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
3/5
Features
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: GetApp
May 11, 2018

“Great functionality but difficult to use”

ProsIt is one stop shopping for project managers. It has everything from budgets to project tracking to Gantt charts.
ConsI work for a midsize company and it probably has too much functionality for us. Specifically the Gantt chart is difficult to use unless you are tracking resources and their time.
Reviewer Source 
Source: GetApp
May 11, 2018
Victor M.
Windows Lead
Higher Education, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
December 1, 2016

“Very happy customer”

OverallWe moved to Clarity after having a bad experience with a previous contact center product and have been very happy from day one.
ProsNative integration with Skype for Business. Support has been excellent and updates/fixes are quick.
ConsWould like to see more new features roll out.
Source: Capterra
December 1, 2016
Fen H.
Director
Computer Software, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
December 1, 2016

“Great Call Center Software”

OverallClarity Connect has been working very well for our multi-projects Help Desk Support. It is very easy to set up agentes, script, recording, call routing, and call queues. The call recording and reports are very helpful to monitor and measure the call qualities. We are very satisfied about its custom integration with our in-house IVR solution. Clarity Support is responsive and quick to resolve the issues. The areas that we think Clarity Connect can be better are reporting and more features to accomodate comprehensive call center needs.
Source: Capterra
December 1, 2016
Robert H.
Product Manager
Information Technology and Services, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
9/10
Source: Capterra
December 5, 2016

“Documentation on Call Flow functions”

OverallThe full documentation on all functions in the call flows and how to use them. I'm sure Clarity has smart functions we don't know about. The knowledge could open new opportunities and support existing deliveries in a better way.
ProsAdd on to Skype
Source: Capterra
December 5, 2016
Amanda V.
Director of Sales
Education Management, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: GetApp
October 25, 2017

Reviewer Source 
Source: GetApp
October 25, 2017
Alberto H.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
December 1, 2016

“Great Product”

OverallWorks great and easy to setup/understand and use. The Dashboard has all the necessary metrics needed on a daily basis.
Source: Capterra
December 1, 2016
Paul M.
Incident Manager
Insurance, 10,001+ employees
Used the software for: Unspecified
Overall Rating
4/5
Reviewer Source 
Source: GetApp
May 15, 2018

Reviewer Source 
Source: GetApp
May 15, 2018