Clarity Connect
by Perficient
Best For
Businesses looking to maximize their investment in Skype for Business / Lync
Product Details
Clarity Connect is a full-featured contact center for Office 365 and native to Skype for Business (formerly Lync). Clarity Connect adds the required intelligence to conversations, regardless of modality, to deliver the best customer experience on the market, including intelligent IVR, skills-based routing, real-time metrics, and historical reports.
Contact Details
Perficient
https://www.perficient.com/
Founded in 1994
Located in United States
Starting Price
- Not provided by vendor
Platform
- Installed - Mac
- Cloud, SaaS, Web
- Installed - Windows
- Mobile - iOS Native
- Mobile - Android Native
Training
- In Person
- Live Online
- Webinars
- Documentation
Support
- 24/7 (Live Rep)
- Business Hours
Clarity Connect Features
Blended Call Center
Call Logging
Call Scripting
Call recording
Campaign Management
Escalation Management
Inbound Call Center
Interactive Voice Response
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Popular Comparisons
Clarity Connect Reviews
Overall
4/5
Ease of Use
4/5
Customer Service
4/5
Showing Most Helpful
Showing 7 of 7 reviews
Showing Most Helpful
Showing 7 of 7 reviews
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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Verified Reviewer
Banking, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
3/5
Features
3/5
Likelihood to Recommend
6/10
Reviewer Source
Source: GetApp
May 11, 2018
“Great functionality but difficult to use”
Pros: It is one stop shopping for project managers. It has everything from budgets to project tracking to Gantt charts.
Cons: I work for a midsize company and it probably has too much functionality for us. Specifically the Gantt chart is difficult to use unless you are tracking resources and their time.
Reviewer Source
Source: GetApp
May 11, 2018
Victor M.
Windows Lead
Higher Education, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
December 1, 2016
“Very happy customer”
Overall: We moved to Clarity after having a bad experience with a previous contact center product and have been very happy from day one.
Pros: Native integration with Skype for Business. Support has been excellent and updates/fixes are quick.
Cons: Would like to see more new features roll out.
Source: Capterra
December 1, 2016
Fen H.
Director
Computer Software, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
December 1, 2016
“Great Call Center Software”
Overall: Clarity Connect has been working very well for our multi-projects Help Desk Support. It is very easy to set up agentes, script, recording, call routing, and call queues. The call recording and reports are very helpful to monitor and measure the call qualities. We are very satisfied about its custom integration with our in-house IVR solution. Clarity Support is responsive and quick to resolve the issues. The areas that we think Clarity Connect can be better are reporting and more features to accomodate comprehensive call center needs.
Source: Capterra
December 1, 2016
Robert H.
Product Manager
Information Technology and Services, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
9/10
Source: Capterra
December 5, 2016
“Documentation on Call Flow functions”
Overall: The full documentation on all functions in the call flows and how to use them. I'm sure Clarity has smart functions we don't know about. The knowledge could open new opportunities and support existing deliveries in a better way.
Pros: Add on to Skype
Source: Capterra
December 5, 2016
Amanda V.
Director of Sales
Education Management, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source
Source: GetApp
October 25, 2017
Reviewer Source
Source: GetApp
October 25, 2017
Alberto H.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
December 1, 2016
“Great Product”
Overall: Works great and easy to setup/understand and use. The Dashboard has all the necessary metrics needed on a daily basis.
Source: Capterra
December 1, 2016
Paul M.
Incident Manager
Insurance, 10,001+ employees
Used the software for: Unspecified
Overall Rating
4/5
Reviewer Source
Source: GetApp
May 15, 2018
Reviewer Source
Source: GetApp
May 15, 2018